Secrets The Cruise Lines Don’t Like Talking About
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- เผยแพร่เมื่อ 4 มิ.ย. 2024
- Hey sailors,
There are a number of topics and issues that cruise lines do not want to talk about, or are reluctant to, with cruise passengers and crew. I think these 10 things should be spoken about more, so lets have a look at them and see why cruise lines are so cagie.
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It makes me really sad that you feel the need to tell people to be nice to the crew, especially because it'll help passengers get what they want. I always go out of my way to talk to all crew members, ask about their day, have a chat etc, just because we're all human and you never know what kind of day someone is having. I met a bathroom attendant on my last cruise and she looked like she was about to cry. A guest had been really rude to her when she was cleaning. She said it was her first ever contract and she was struggling - we only chatted for about 10 mins but when she left she was smiling. I didn't do it because I thought she could be useful, I did it because she's human and needed someone to show her some kindness. It genuinely makes me angry to know how some guests treat the crew.
Unfortunately, some people tend to feel that because they have money, everyone else is inferior to them. A smile and a "thank you" cost you nothing.
As someone who works directly with the public I have to interact with a thousand people a day. I am not lonely. Nor do I yearn for someone to notice or talk to me. What I do yearn for is a minute to myself and tips. To me that is a kind person.
THANK YOU - seriously and on behalf of everyone on the cruise industry. It's not just about the passenger's experience. Crew members also have a good or bad experience.
@@sundeeppatel3979 Completely agree. I was in the buffet of the ship recently...where you serve yourself? and the number of OLD passengers that demanded to be waited on hanmd and foot, before completely blanking the hard working person who had helped them. Makes my blood boil!
I have been on over 20 cruises. You'd be surprised how many people aren't friendly to staff and treat them as their servants.
So my dad and I have cruised over 30 times. It's my dad's way of finally getting some much needed rest. And my dad is one of the most friendly and generous guys you'd ever meet.
As a farmer, He knows the value of hard work and is very generous to a fault. He always pays extra tips in cash at the beginning of each cruise. It works both ways. We also make sure our cabin stays neat and clean.
But...my dad almost accidentally got a couple of crew members we met and made friends with on previous cruises fired when he asked them to have dinner with us at a very upscale restaurant on shore. Although they asked permission from their managers, another crew member was jealous of one of them and accused her of being intimate with my father. Before we left the ship at the end of the cruise, we had to sit down with a couple of the officers and describe every minute we spent with her. It was all hush hush, as we were never asked our input, but had to insist on defending her after we heard about her pending 'removal from service'. The saving grace was the second crew member that went with us substantiated everything we said. We were just being appreciative of their service and a single jealous person among the crew nearly ruined it.
The end result was that we've stayed friends with these two from the Philippines and we visited them when we were on a mission trip, even going to the wedding of one of them. My father is the godfather of her son now. The jealous crew member was fired several cruises after our incident when she was observed drinking with a cruiser and slipping in a bathroom with him. Karma caught up to her. So yeah, be kind, be careful and be transparent.
The part about making friends with crew is totally accurate. And they will remember you thru the years. We used to cruise our favorite ship about twice each year, and always requested the same server. At one point, he commented that having us come on board made him miss his kids at home less.....He's no longer with the cruise line, but on a cruise several years later, another crew member from his country approached my daughter and asked, "Aren't you XYZ's girl?" It was so sweet. Not only did HE always take great care of us, but his friends were also exceptionally kind.
It's sucks that people aren't nice to crew, being nice is free. You guys do a great job and I appreciate it.
I'm nice to the crew, I pre-paid my gratuities AND even though I paid for the all you can drink package, I still gave an additional tip almost every time I ordered. I admit that some passengers can be demanding, but that doesn't mean we're all ungrateful.
What a great video as a passenger i hate these passengers who have Champagne tastes and spring water money 😮
I am just nice to crew members because I am, not because I might need something. I am on a vacation I want to be happy, not a rude jerk.
Congrats on you, but clearly enough not everybody is.
My husband and I were once able to help out a crew member very much. We are sound engineers, and so he went to introduce himself to the sound engineer onboard. She was having a terrible time because she was newly onboard and the previous sound engineer, who had been fired, had damaged the equipment in the main lounge out of spite. We helped her repair what was possible and though it wasn't perfect it was functional. The cruise director was so grateful he offered us any free excursions we wanted . We could have had more, but we just took 5 tickets for the submarine tour - 2 for us, 2 for a young couple we had met who were celebrating their anniversary but couldn't afford much, and 1 for the engineer. (This tour isually sold out, so even if crew had the day off they couldn't go on it.) The cruise director was so happy he kept sending gifts to our room (flowers, friut, chocolates), and we had so many drink coupons we had to give them away the last night. Always try to be as kind and helpful to the crew as you want them to be to you.
We were on a ship where someone committed suicide on an excursion. The excursion was help up while the authorities tried to find the body and as a result the ship was extremely late leaving. Everyone off that excursion was heckled by the balcony sitters as they straggled back to the ship, nobody realizing there had been a suicide. It was terrible.
That's so bizarre. The big appeal of booking an excursion though the ship is that they won't leave without you if the tour is late.
I never thought about it before. But Cruise Lines should have a couple of small drones on-board for when someone goes overboard. It should launch immediately when the "overboard" notice is declared. They could be controlled right on the Bridge. It would be quick to pick up the person in the water - and then the drone(s) could just hover over that person until the lifeboat gets to them. Could save a lot of time picking up those persons - reducing costs - and saving lives.
A bottom line: everybody should be nice/respectful of everybody else, regardless of crew or passenger status - kind of like "The Golden Rule".
We were on a Norwegian cruise several years ago coming back from Bermuda to NYC and ran into what was referred to as a perfect super storm. I found it exciting to see the huge waves and hear them smack against the ship making it vibrate and shudder.
The exciting part was when we turned around to respond to a distress call from a small sail boat caught in the storm. It was amazing to witness the professionalism of the crew as they motored a lifeboat out to the floundering sailboat to rescue them. Found out that the boat was later found still floating off the coast of North Carolina weeks later. I believe there is a video of the rescue on TH-cam.
Carnival has an "excursion" on your last day at sea called "Behind the Fun". You get to tour through the inside of the ship and see how everything is done.
There are so many cameras on the newer cruise ships, I can't imagine how it's possible for passengers and crew to fraternize without getting caught! I've seen crew members, especially bartenders, working as fast as they can and it's ridiculous how hard they have to work. I would be nice to the crew members whether or not I need something from them because they are human beings.
As a cruiser i find your info wonderful keep up the good work I hope the cruise lines appreciate what you do.
Some nice straight talk. Thanks, Lucy.
All the staff in the cruise are very nice! Love talking to them ❤️
Best video on this topic that I’ve seen! All your videos are great keep up the amazing content and thank you for sharing your experience!
Learned a lot from this vlog!! Yay! Thank you so much! I've been binged watching your vlogs since early in the morning
Really straight talking vlogger and it’s nice to hear from a crew member for a change.
Thank you for sharing your insights. You’re a very good speaker! Stay safe.
Be nice to the crew. Not because you might need something. Be nice because I'd rather be amongst a lot of nice people than fools. Everyone deserves us all being nice. This is their job, to make us happy onboard. So our 'job' is to make them happy to be at work.
Your videos are great. It was fun to meet you last week on the Valiant Lady. Great cruise! I highly recommend it...
Love these vids, Lucy. Very informative. And your cheerful, upbeat personality always makes me smile ! Cheers.
Love this video lucy. So down to earth . No bullshit saying it like it is . Keep it real hun
I was on the sailing you mentioned back in March where that poor man went overboard. It will stay with me forever, I can only imagine how awful it must have been for you guys that are crew 😔
Thanks for your sharing and knowledge. You are ready for prime time - seriously have journalistic chops. Go for it! I would sit and listen to you read the emergency instructions 😎❤️🙏
Being nice to crew members goes without saying to me. I have many crew friends out sailing that I keep in contact with and I absolutely love! When we sail, we spend most of our time getting to know the crew instead of other passengers. We have a lot of fun during our interactions and tend to cut up. Thankfully I have not witnessed someone being rude to a crew member as I will likely not hold my tongue.
All of that is nice, but if I want a beer, I'm going to interrupt your conversation with the bartender. lol
Always be kind to the crew
Love your videos keep them coming
Former recreation staff with NCL and I love ur page. Keep it up.
Great video! I just went on my first cruise (Panama Canal) and it was awesome but it generated a lot of questions in my mind - you answered them! Thanks!
Excellent information and you deliver it very well.
I see the “gratuity” for what it is, an X% increase to the fare, and a way for cruise lines to fob off part of crew salaries on us. I then tip as is traditional: cash tips directly to the crew who a) I closely interact with (steward, waiter, bartender) and b) provide good service.
I was told by a dancer that her ship at the time tried to get some of entrertainers help the housekeepers. Turned out that she didn’t know how to use a vacuum cleaner at home, either. That experiment last less than a week. Not to mention rehersals.
Very informative and helpful. I always auto tip and give cash tips because I know the crew works very hard and long hours for us. I feel this offsets my lack of spending on merch or alcohol. I do enjoy the spa, so spoil myself in that way. Happy Sailing!!!!
In 2018 my late uncle passed, heart attack, whilst on an Asian cruise, during a sea day. It was hard for my aunt who not only had to deal with the passing of her husband, but waiting till the ship docked at Singapore, a day or so later, before she could make arrangements for his body to be transport back here to Australia and then the funeral arrangements. I can't recall which line it was, but from what I was told they were quite helpful.
Great video! Another one I think people may be surprised to know is on most cruises, a lot of the services and stores are contracted companies. Spa, stores, etc. So if there's an issue the cruise line usually says, take it up with that company. (I found this out in dealing with the spa trying to charge me more than an agreed upon price).
Yay, first! Looking forward to meeting you in October!
Thank You ! This was very informative.
Lucy, I love your twisted sense of humour.
Great insight and advice. You're comment about crew running the cruise is so true in life not just in cruising! I have traveled extensively for 40 years and am always kind and pleasant with every hospitality industry employee I meet. I value the work they do, tip well and understand how many guests are rude and obnoxious so the kind ones stand out! Guess what, I receive regular upgrades at hotels, bartenders comp my first cocktail, hostess always find a table for me when the restaurant is sold out and on it goes! It pays to be nice especially when you're sincere. Thanks for showing us the cruising life below the water line!
Thank you, Lucy -- from a potential cruiser! Safe travels ❤
Your fantastic and very informative. Thank you
My biggest peeve was taking a land tour with Carnival only to end up at shops half the time. My partner and I had it by the time they took us to the Real McCoy silver shop (owned by Carnival) for the third time. We ditched the tour for forty minutes to go eat cerviche at a random restaurant while everyone else went to the Real McCoy.
They took you to the same shop 3 times?
That’s pretty much every line.
same shop on each tour they bought
Great video Lucy!
Funny and informative. Thx.
We once did the cruising Europe to America and had to ditch 2 stops in Greenland all together due to a hurricane. That was rather scary, waves were pretty high and one had to keep super calm so passengers wouldn't freak out. Our captain tried to evade the course of the hurricane and there were times we were surrounded by icebergs. Yep, the Titanic tour ...
That's sad, did you stop in Greenland at all? I always wanted to go, it's not an easy place to reach, it's not as developed as Iceland.
Your videos are excellent. I liked your suggestions on how to deal with difficult colleagues . Really useful and even at my age will use that as it is easy to fall a victim to toxic people when first starting a job .
Wow, things changed since I was a nurse on a cruise line. We had no morgue, on the 2 occasions that we had a death the Food & Beverage manager had to clear out the milk fridge and we stored the body there. The first time it happened it was almost humorous all of the back and forth faxes to the Medical Contractor regarding the proper storage of a corpse. Neither the F&B manager nor myself had that situation before. But that was back in the mid '90s.
I remember back when the SS Norway was the largest cruise ship with 2000 passengers and it was the only ship that size. Most were like the original Love Boat, the Pacific Princess, held less than 650 passengers. They were much more formal and had pretty traditional routes, stops, events, and entertainment. To get that level of service now days will cost $200 to 400 per person per day. Carnival changed all this when they went down market, built party barges, and kept building bigger and bigger ships, with more attractions and designed to do it cheap so they could make that last penny. I miss going on the same ship every year and seeing the same crew and making friends. But things change.
This was a great video. Very helpful.
Hello Deb. How are you doing?
That's sad that you have to tell people to be nice to the crew because they can help you. You should be nice because they're working and taking care of you. Thank you for sharing your video
She is basically addressing the typical arrogant and entitled American Cruise passenger unfortunately. There is a reason they are called the "Ugly American" around the world. When on a Cruise I always tip extra in cash from the bartenders to waiters etc. And I'm an American.
Thank you…for all the information.
I ♥️ the way you clear mentioned step by step cruise life as a sailor. Finally you made me intrested to join cruise ship and I followed the process I cleared 2 rounds but I am upset due to my 😔😭 rejection in 3rd round of group interview. I missed to listen some questions which I have to give answer in assessment may be I had to explain travel plan, food, brands which I wasn't prepared so couldn't explain. It was for jewellery sales but they considered me as a Retail sales associate in Harding. 😔😔😔
Awesome Lucy🌷《☆》Very enlightening dear👍🍺🍕Thanks for telling it like it is. Bon Voyage🖖😎☮
I'm a frequent cruiser too and honestly I haven't seen anybody who's mean or rude to any crew . Im always friendly n talk to them too n they always tell me story about their work hours and how glad they are working in cruse ship because it's a lot of money compare to work in their home countries .
7:10 One point to add: On the Costa Concordia, they were able to launch most of the lifeboats on the side closer to the water before it went under water. So, you can launch at least half of your lifeboats when the ship is listing. That was one of the few things Costa Concordia did right. Even with this, there were still enough survival crafts for everyone onboard.
Using their thruster to wedge the ship up against the rocks was the other thing they did right. Everything else was a total s*** show
Very interesting! It is so useful to know. I admire crew members in cruise boats. I can understand how difficult it is. I would like to see a video of how it is to return on earth after 9 months on a cruise..
Excellent info!!
Thank you for taking the time to speak candidly! We are 9 months out from our first ever cruise and it helps me to have as much knowledge as I can, though it makes me sad that you have to remind people to be kind to other humans.
These cruise videos are a big help with ideas on what to pack, things you might need to order for a cruise, etc. We went on our 1st cruise in May and ordered things that made our 1st cruise a lot easier for us.
@@lindabradford9591 Hello Linda. How are you doing ?
Great information. Thx.
Should point to the Andrea Doria vis-a-vis listing and lifeboats.
Lucy, that's why I tip some folks in cash directly if they do a really great job.
That was a beautiful articulate video presentation. You should be working for a major news network on air.
Hello Dorene. How are you doing ?
hi new to your vlogs I love cruises and majority off staff so interesting to see your life I can't stand it passengers are rude and would probably need to say something, it's another world for staff I'm enjoying your honest info !
Your hair looks GREAT in that style. I really love it. (Trivial comment, I know.)
Always wondered if Virgin pay you to make these videos after this now I know :), do you mind if people travelling on Valiant Lady come up and say hi or is it really annoying if they aren't buying anything?
I ALWAYS give cash for tips at restaurants or if I went on a ship.
Good information thank you
I did find it really funny that your first point was about crew and passengers getting together - I do wonder how many people go onto a cruise expecting this to happen...
Also, not sure how I've just found your channel, but you're a complete breath of fresh air - hello, from your newest subscriber!
Cruising can be fun. Just remember be nice to other passengers and crew members and if you can do that then you will have a great time.
As for missing passengers on board I was on The Carnival Freedom when security was looking for someone reported her boyfriend was missing. To make a long story short they found him after a few hours searching down on deck zero where the crewmembers are at passed out from being drunk.
As for passenger dating crew member that is a good rule not to allow that even though it’s to bad it’s for everyone’s safety.
Your videos are fun. But you can def launch the lifeboats on the listing side since it will be closer to the water. The opposite side will have a more difficult time. But that’s why we have SOLAS! And life rafts and pilot ladders
Love the video❤️
I always give the auto gratuity tips, then I tip in cash to the people who actually attend to me, bar staff in several bars/theatre , cabin lady, waiter,wine waiter, Not in shops though
Thanks for sharing
I subscribe to you because your voice is loud and clear even so you speak British English I understand you I can take a shower while listening to you
"You're left with......a pile of s**t literally." No real way to keep it classy with that topic so thank you for the afternoon laugh.
Thank You very much.
I would love to hear about nursing on a cruise ship. I am currently in nursing school and really want to go into cruise ship nursing!!
Just wanted to say thanks for all your video,am about to join my first ship for my first contract.all you’re video have been really helpful
Thanks saw much you’re amazing
Hello your videos are awesome,I am currently sailing in carnival UKs P&O as a deck crew,I want to apply in Virgin,how can I do it🙏
People should be nice with each other, doesn't matter if it's the crew or not, or if will need something or not, there's just no reason to be disrespectful with someone.
The water treatment processes are very good and the water is basically drinkable at the end. Though I'm sure there won't be volunteering to try it! Apparently water is separated from all the solid waste which is then dried, stored and taken away at port to be burned as a fuel! I think the waste handling is quite good on these things now. They just need to tackle burning HFO (because it's horrible). I know some newer ships now run on cleaner LNG instead.
Thanks👍
Also, I work for a company with small ships. We are have about 154 crew members for a maximum of around 250 passengers, which makes it less than 2 passengers per crew member! Crazy to think about the difference of ratio between smaller and bigger ships
I do like the hair!
My dear friend, I want to talk to you about some questions regarding weekends and vacations. Does the management of the ship's crew allow you to spend your vacation, for example, on land, and when you work, you return to the ship and start your work again, or do you spend your vacation on the same ship and you are not allowed to disembark during a contract period? the work?
In our early cruises (2005 - 2007) there was this "expectation" that we would individually tip various crew members (cabin cleaners, dining staff and several others) at the end of the cruise. I felt it was kind of creepy. This practice seems to have gone away, which is fine by me. Enjoy your videos
You are amazing lucy ❤️🇵🇭🍻
4:26 what about giving crew members cash on top of the auto gratuity? I've done that too.
Does the cruise industry have a hard time finding enough crew, as is the case currently with the airlines?
Just so you know lifeboats can be launched when the ship is listing! By law they need to be able to launch with a list of up to 20 degrees.
I'm your big fan madam always your video I'm watching
Knew almost all of these!! We tried to into one of the islands off Spain, ( fog) 3 Xs on different cruise Co, different times and years.....finally 4th time, a charm. And into Sossi , Russia, in the Black Sea, seas were much too high , winds too strong. Its sad everytime i have heard of people overboard, seemed to happen all the time, during the 1st part especially of the Rona! Vickie from SE Pa USA
What can we do to make our room steward's life easier? Also, how do they know when we leave our cabin? Is there a certain time of day to leave our cabin to make their jobs easier?
I believe the cruise ships are getting larger because they can make more money by having one person in a senior position serving a lot more passengers than on the smaller ship. A food and beverage director told me that they just have to work harder, they don't get paid more. As far as I understand the captains don't make more money just because they're running a larger ship but a captain with 5,000 people on his ship is definitely not making twice as much as the salaries of two captains on 2,500 passenger ships added together. I think NCL has a higher crew to passenger ratio than RCL or Carnival. I have a broken heater in my room so the air conditioner was way out of hand on a trip back in March and the heating and air conditioning guy just took one from another room and fixed mine so I told the cabin Steward about it and we got my friend's cabin fixed the same way two doors down. So far I've always had good customer service on NCL and now I am what's called a sapphire latitude member
Please what about Bank ! The company they open your account or you have to go to the city and open it
PER SOLAS 60 CONVENTION THE LIFEBOAT CAPACITY IS TWICE THE NUMBER FOR EACH SIDE RAFTS ARE ADDITIONAL THE BOATS HAVE "SKATES" TO AID IN LAUNCHING IF VESSEL HAS SEVERE LIST NOT SO DIRE !
Cool!
Great contact. Great eyebrows.
Number 10 is soooo true. I am the person that say thank you, please, good morning etc to everyone. Doesn't matter if you are the captain or the restroom cleaner. And it pays off every time, its sad to see the rude passengers that take things for granted, but I laugh inside when I see them get shit service afterwards.. as deserved.
On my last cruise the restroom cleaner actually learned my name, without asking, because I am that friendly. I still wonder how he found out my name, but I guess the crew talk, and you can probably look it up based on CCTV
Me too. Our dinner waiter knew 8 of us by name and the person that cleaned our room greeted us by our names everyday. I'm like you , I love to be courteous to everyone, but some people just can't.