Where Does RingCX Fit?

Join Frank Rogers as he investigates RingCX, a new contact center offering from RingCentral, with guest expert Bob Lenarick. Discover the evolution of customer engagement in today's digital economy.
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RingCX is a new contact center offering from RingCentral that aims to provide an affordable and easy-to-use solution for businesses seeking innovative customer engagement solutions. The platform combines voice and digital contact center solutions into one, offering features like omnichannel capabilities, AI-powered routing, and real-time analytics. Ring CX serves small to medium-sized teams and integrates with popular CRM systems like Salesforce and Zendesk. It also offers integrations with collaboration tools like Microsoft Teams. The platform is backed by RingCentral's carrier network and provides a one-stop solution for both unified communications and contact center needs. RingCX is positioned as a competitive option in the contact center market.