Harvey MG-36 Compass Miter Gauge Accuracy Test
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- เผยแพร่เมื่อ 1 ก.พ. 2022
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Tools used in this video:
Harvey MG-36 Compass Miter Gauge: www.harveywoodworking.com/pro...
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I appreciate all your videos and the time you put into sharing your knowledge. I believe it was very difficult for Marc to say what he did. He said he felt bad. Please know it was not an attack on you or Harvey it was a review on the copy he received, and he said as much several times.
Too defensive for my liking. You may have accurately diagnosed what caused the problem on the other review, but the company didn't stand by the product in a manor that would put my money on the table. Your review doesn't resolve the customer service that Mark received.
The big, glaring problem here isn't that Marc got a bad sample but that Harvey didn't help him make it right when he reached out. Aftersales is a huge part of high end tools and Harvey dropped the ball on this one. It's the single most important aspect not touched upon in this video.
Although your review is positive, there are still major questions about Harvey's quality control and customer service. After watching Marc's review, I would stay far away from the MG-36. Bye the way, today, 5-24-2023, they are on a one day sale for $200.00 US. I am still not interested.
@Stumpy Nubs - Not to add fuel to the fire the inaccuracy of the indents was not the only thing Marc didn’t like about the gauge. He made several points on features he didn’t feel were as good as they should be on such a “premium” tool. Those were not addressed in your video. Oh, maybe that comes under opinion. In my opinion they don’t. Those issues were very obvious. The most disturbing point of Marc’s review is that Harvey made no attempt to remedy the situation. As someone who can’t afford to eat the cost of such problems in a tool like perhaps Marc can that’s totally unacceptable to me. There’s no excuse for that happening. Citing the pandemic doesn’t cut it. Harvey totally fell down on their obligations to their customer.
Why should I buy a China made product over a USA product? From what I have seen Harvey saws ,lathes, etc . Are made in China. You being from Michigan should understand.
Going out of your way to not mention the words "Marc" or "Wood Whisperer" is disconcerting. I feel as if Harvey just sent you an email asking if you could make a counter video to the WW, and not to mention his name or make a link to that video. Weird!
Update. In the end they did NOT give me a full refund. in fact, they NEVER processed the refund. So I had to call and was told that it takes 7-10 business day for MY BANK to clear the funds. BS. I sent a note yesterday asking about my refund; they have no idea why it was not processed 12 days ago. They finally did process it yesterday and MY BANK sent me a text minutes later that they had received the refund. This is not my only issue with Harvey. I had a problem with a Bridge City order and they are not handling that any better. They are out of control. I am sending a letter to the CEO.
It’s good that likely the issue is that Marc got a lemon and this is mostly not going to happen, but what about their blatant lie that their extension fence is the largest on the market? It’s not, and they still persist with that lie a year later (as of April 24, 2023). Why do they lie about this?
There was a plaque on the wall in our customer service area that stuck with me. It said that a happy customer will tell a few friends, but an upset customer will tell the whole world. Harvey might want to take note of this.
" We sell tens of thousands of these and we rarely get a return" I'm 54 years old and that's what companies always tell you. You will rarely find a company that will admit to Quality Control issues.
Marc’s review was perfectly timed. I’m in the market. After watching both videos, I’m going nowhere near Harvey. The older I get the more I appreciate customer service. What a shame.
There certainly is a problem with customer service at Harvey. After watching Marc's review, I decided to cancel my miter fence
I am most disappointed with Harvey's response to Marc, not that one or two miter gauges got past quality control. I used to make musical instrument kits and one day a very frustrated customer called up and immediately starting complaining and accusing me of selling a bad product. I had to actually interrupt him to say, 'You are going to be happy at the end of this call.' He calmed down and told me what had happened. I gave him a solution that I would use but told him he could just send it back and I would just send him one already assembled if he wanted. I also said that if he used my solution but didn't like the appearance in a year or two, to just send it to me and I would send him a replacement. He was very happy and I never heard from him so he must have been happy with my solution. I would have thought Harvey would be very concerned and asked the experience level of the customer. Realizing that he was experienced, I would have thought Harvey would want to find out what was wrong so they could correct the issue if it really had gotten past quality control. Solving the problem for one customer could end up solving lots of problems down the road. Very short sighted of Harvey.
I feel Marc, the Wood Whisperer, bent over backwards explaining how he arrived at his conclusions and really struggled with giving a poor grade to the Harvey Miter Gauge. If in fact he did get a bad gauge and others in the comment section did too, the review is correct. Both of these reviews are representing the customers' experience and both are valid...
To be honest, I’m unlikely to buy any “premium” miter gauges….but if I did, I would expect better customer service than Marc apparently received. His experience sounded like the response you get when you call Expedia.
The gap on mine as shipped was 1/16th, the same as Marc's. Frankly, after his experience with CS, figured they just didn't care. This did prompt me to investigate further, and the 3 x 2.5mm hex bolts that hold the block in place do indeed have quite a bit of possible play, and I was able to move the block to their stated <= 1mm spec. I should note that I own both their G700 collection and 615P bandsaw as well, and both of those tools are something that I'd recommend to anyone.
Thanks for putiing this out. I, also, have 2 of these miter gauges and have never had an issue hitting the correct angles with the detents. One of them I bought on its own, the other came with the Harvey Alpha tablesaw I had purchased later.
Well, I found the review of which you speak. Back to what I wrote earlier, this is a customer service issue which was an epic fail. I just went through the exercise of selecting my “forever saw” and came very close to buying a Harvey. But in the end I went with you-know-who because I truly value all my fingers, but also because it is a more mature company with superior customer support and support procedures. I think that is what we are seeing here.
I think this was a great, even handed response. My only concern is that sponsored channels (likely) get the cream of the crop in terms of the tools they are sent. I very much imagine that Harvey does extra quality control before sending any product to this channel, so reviews are less likely to be for the average "off the shelf" tool. And... customer support is going to be above average as well if its revealed that the requesting customer is a well known, influential reviewer.