Thanks for the feature compare list, but Unifi Talk is not designed for enterprise level solutions, and IMO the lack of features is not an issue for most small office voip setups that it is designed for (regardless of what Ubiquiti marketing might allude to). The key is determining if the voip solution will be static from design or has potential to expand and need the additional features, and if so could warrant going with Grandstream initially, and what type of technical experience/support the customer has and/or plans to include.
One other thing that I would like to mention is that it was just three years ago that Ubiquiti announced the Talk application and subscription service. Grandstream has been in business since 2003 so I would say they have quite a head start. I would love to know what Grandstream had to offer in 2006 compared to today.
I have been running Unifi Talk for about 2 years and it has one major flaw they still have not fixed. I run a udm-pro with 50% load balancing. Whenever my main service goes down my phone system stops working. I originally had my internet set to just failover when I noticed this. The only way I have found to get my phone to come back online is to reboot my udm pro. I have had multiple tickets with ubiquiti but its still an issue.
I have three Ubiquiti phones on one DID number using a TALK subscription at 9.95/month. I can have all three phones and I can set them up to all ring simultaneously on an incoming call or I can set it to only ring one phone when an incoming call comes in. I am NOT using UniFi Identity; just the standard Talk system. I was also able to install Talk without having a UniFi Talk phone but I believe to do the setup of the system, you do have to have one of their phones. On their roadmap, they do list new phone options coming soon. Hopefully this year. They used to have a phone with physical buttons but that has since been removed from the store. I agree that the fixed handset cords is an issue that needs to be addressed when they come out with their new models. I also love the transcribing function of voice mail.
Hands down Grandstream is the way to go, I was a PBX installer for 12 years, mostly installing Avaya/Panasonic/NEC/Siemens/Nortel and more!, I had a play with a Grandstream unit and it's very userfriendly and has most the features customers would require. Unifi Talk is too proprietary, customers always need different things, such as multicell DECT, ATAs with large amount of FXS ports, customers may already have yealink phones they want to keep etc. My fear with Unifi Talk is they discontinue it, PBX systems can last a LONG time (i've worked on systems 35+ years old!) and I'd be concerned if my customer needed new handsets and I could not provide. Grandstream is a no brainer. Also love the channel, I have gotten into the Grandstream WiFi videos and fit it at a few customers, works very well.
One thing I think you missed was I can view my Protect cameras on my Ubiquiti phone. So if someone rings my doorbell, I can see my doorbell camera on my Talk phone and determine if I want to get up and go answer the door or talk to them through the 2-way audio feature and tell them to go away. Of course I can do the same thing with my iPhone which is what I usually use as I am not at my desk that often. But it is still a cool feature in case I am waiting for someone to come over. It also ties into the Access application but that is something I do not use so I cannot speak to that directly.
Unifi talk should have the soft phone on both subscriptions not just the more expensive option.
Thanks for the feature compare list, but Unifi Talk is not designed for enterprise level solutions, and IMO the lack of features is not an issue for most small office voip setups that it is designed for (regardless of what Ubiquiti marketing might allude to). The key is determining if the voip solution will be static from design or has potential to expand and need the additional features, and if so could warrant going with Grandstream initially, and what type of technical experience/support the customer has and/or plans to include.
One other thing that I would like to mention is that it was just three years ago that Ubiquiti announced the Talk application and subscription service. Grandstream has been in business since 2003 so I would say they have quite a head start. I would love to know what Grandstream had to offer in 2006 compared to today.
I cannot speak to the Unifi Talk platform, but I am very happy with the UCM platforms I am installing and supporting. Great Video Willie. Thanks !
When I ported a number out of Unifi Talk there was no fee. Did have to contact support to request the account number and port out PIN
I have been running Unifi Talk for about 2 years and it has one major flaw they still have not fixed. I run a udm-pro with 50% load balancing. Whenever my main service goes down my phone system stops working. I originally had my internet set to just failover when I noticed this. The only way I have found to get my phone to come back online is to reboot my udm pro. I have had multiple tickets with ubiquiti but its still an issue.
I have three Ubiquiti phones on one DID number using a TALK subscription at 9.95/month. I can have all three phones and I can set them up to all ring simultaneously on an incoming call or I can set it to only ring one phone when an incoming call comes in. I am NOT using UniFi Identity; just the standard Talk system.
I was also able to install Talk without having a UniFi Talk phone but I believe to do the setup of the system, you do have to have one of their phones.
On their roadmap, they do list new phone options coming soon. Hopefully this year. They used to have a phone with physical buttons but that has since been removed from the store. I agree that the fixed handset cords is an issue that needs to be addressed when they come out with their new models.
I also love the transcribing function of voice mail.
Then you have unlocked phones.
Hands down Grandstream is the way to go, I was a PBX installer for 12 years, mostly installing Avaya/Panasonic/NEC/Siemens/Nortel and more!, I had a play with a Grandstream unit and it's very userfriendly and has most the features customers would require. Unifi Talk is too proprietary, customers always need different things, such as multicell DECT, ATAs with large amount of FXS ports, customers may already have yealink phones they want to keep etc. My fear with Unifi Talk is they discontinue it, PBX systems can last a LONG time (i've worked on systems 35+ years old!) and I'd be concerned if my customer needed new handsets and I could not provide. Grandstream is a no brainer.
Also love the channel, I have gotten into the Grandstream WiFi videos and fit it at a few customers, works very well.
Hands down UCM6300 runs circles around Unifi Talk
One thing I think you missed was I can view my Protect cameras on my Ubiquiti phone. So if someone rings my doorbell, I can see my doorbell camera on my Talk phone and determine if I want to get up and go answer the door or talk to them through the 2-way audio feature and tell them to go away. Of course I can do the same thing with my iPhone which is what I usually use as I am not at my desk that often. But it is still a cool feature in case I am waiting for someone to come over. It also ties into the Access application but that is something I do not use so I cannot speak to that directly.
@@Polkster13 I covered cameras and access control.
All these systems are lacking on SMS functionality. Why can't Grandstream just integrate that into GS Wave?