not the first time they've been caught out like this. There was a scam a few years ago (not the company itself though) where 2 high ranking managers had been changing labels on parcels, and also changing the details on the computer system to hide that, in order to send them to their mates houses. Then there was the time the company got fined and forced to put in some common sense safety stuff after a guy got his hand caught in a coveyor belt and almost lost 2 fingers.
@@MrGwarpy Agreed. In many cases it prevents good will organisations from helping those with genuine needs, or who may benefit from being contacted. It totally f***s up the web browsing experience, and those who have been sending unsolicited and unwanted communication seem to continue to do so. I hate it.
@@MrGwarpy Holy shit, this may seem odd as a reply but I recognised your name from a live King Gizzard concert video (Manchester '19), which I was looking up like 3 hours ago. Very small world.
Not if it qualifies as whistleblowing which it likely sounds like this should fall under public interest. That would be an automatic unfair dismissal claim.
A royal mail post man was caught licking his fingers and wiping them on the door handle and bells of people's houses a few weeks ago there's so much that needs investigation literally no real punishments for this stuff
I have no problems with Royal Mail in my area. Waiting on a parcel from Hermes, apprently wasnt accesible even tho I live on a street with parking outside. Anything Royal Mail cant deliver is returned to the sender, my postman knows my partner lives around the corner so will drop off parcels if I'm not home. Royal Mail is a brilliant company, my preferred out of all delivery services with hard positive workers
“Lose money on parcels sent to auction” my arse. They’ve already been paid to move your package and they then sell it on at auction. Guaranteed it’s part of their business plan until they get caught and then they’ll just weasel out of it. These big companies are despicable and I’m tired of the public being used as a cash cow to line their pockets.
If they pay 10% of the value back to owner they could lose out. But a company generally takes an interest when they start losing money, so it seems unlikely. Depends what their stake is in these auction sales. They should have a record for each package sold on, would be interested to see what that says
I think that it is likely that they do in fact lose some money after compensation to sender and auction house cut, but I'm certain its a lot less money than it would cost to do it better in the first place.
I firmly believe you .. They are VILLAINS and should be in jail .People are paying them to STEAL money out of their wallet .Disgusting state of affairs and my question is how are hermes/parcel2go still in business????
As funny as Hugo makes this sound, it's no laughing matter. A serious and ongoing data breach, and criminally stealing and selling on other peoples items. I appreciate unmarked items maybe impossible to deliver or return, but marked items? Genuinely shocking.
If it's parcel delivery I very much doubt there are any packages that have no sender information on them. At least no packages that haven't been damaged. And even parcels that are shipped as 'unmarked' or 'in discrete packaging' are just being sent from an obfuscated company name. When I order hemp seed, it comes in a plain white packaging with a return address that lists a shipping company that coincidentally shares initials with the seedbank. But it's from a different town and there's no obvious connection between the two in public CDC records for example.
Never happen. If someone shoplifts a bag of crisps we will prosecute. Avoid millions in tax and you can have "a special arrangement" as the taxman calls it. Big companies can rip people off left right and centre and the police will *never* act..
I've been sat in my house whilst an "attempted delivery" notice was posted through. No one knocked. I heard the letterbox go, saw the note and opened the door and shouted hey! Lucky I got my parcel. Hermes is dodgy AF
That happened to me two years ago. Ordered a dress, the guy didn't even bother to knock on my door. This happened to me twice, and almost a third time. I payed for next day delivery!!
@James No, its quite common to have delivery people just shove a card through without knocking. I've had that happen whilst actually just stood not far from the door (no music or tv on, so nothing to be too loud to hear).
One time Hermes threw one of my parcels through our upstairs bathroom window. There were four other people home and none of them heard knocking. The item inside the package was glass. It was marked as fragile. They. Threw. It. Through. A. Window. 🙃
... Okay, in that case, I'm not even going to blame that as a company-wide issue (they clearly have a lot of those already though), that's just some genuine idiot delivering it.
@@meganmeunier8698 I'm going to be honest, I don't think they would've ever thought that "don't through a package marked fragile through a window" was something they needed to say. They're still dickheads, but I don't think that was a possibility they considered.
once a man across my town watched my parcel get launched over his fence with a 'sorry we missed you' note. he then delivered it to my address because he was actually a decent human being.
@@thomashudson6676 if you read it again you'll see that her parcel was originally launched over his fence not hers, so no super eyesight needed. Easily misread
I got home to find Yodel delivered a parcel, it was the right size and weight for the special diet cat food I was expecting, I was about to cut the tape when I noticed the address label it was a mans name and an address I had never heard of in our local town. It turns out it was a new build estate, my partner and myself went off to track down the owner, wondering if they had my parcel. When I said it had been delivered to the village I live in three miles away their jaws nearly hit the floor as the addresses were not even similar.
He changed his name back to Joe Lycett, I believe it was because of the large payout from that car insurance company in a previous episode, he didn’t want the company Hugo Boss getting any type of credit for it.
How is Hermes not get sued with this much evidence, or could there be some sort 'coordination' with the Service Users to scam the insurance companies knowing that the goods will be replaced anyway? I am totally baffled by their audacity!
Hermes/parcel2go get a hold of your parcel. They value it .Work out if their misleading 20 pounds insurance CON was ticked then if it is a high value item they STEAL it .....FACT .
I doubt they they change. Will anyone re investigate in a couple months to see if it’s still the same at the auction house? If there are still packages under 28 days missing? If there is still addresses and order information etc? Because I’m betting their will be and they may need to be called out repeatedly before they actually change.
The thing is, this should be the trigger for The British equivalent of an attorney general to look into it. I will say in the US it's not that uncommon for John Oliver/Stephen Colbert/Jon Stuart Pieces to trigger that sort of thing. Also this particular crime in the US is a much much bigger deal. The moment you do it through the mail it's a federal crime. Federal prisons are less crowded, don't have to be part of a balanced budget like a state does and the laws because of that tend to be much less forgiving with more mandatory minimums of a decade or more.
This is seriously dangerous. If your parcel has your information (sometimes asking for a phone number too!) literally anyone could walk in and see it, then steal your information. Not to mention that Hermes just generally acts shady as all hell, saying they’re going to do something about it when we know they won’t and to date haven’t. It’s also suspicious that any time you phone them, their phone lines are under maintenance so you can’t even speak to a real person about your issue. We need a full investigation because this isn’t right.
I've lost over £150 in Hermes parcels through lost deliveries. I even began to suspect my neighbours. I only realised when I checked through my deliveries that every time it went missing Hermes were meant to deliver. Crooks. Good work Joe. Thanks for bringing this to light.
Now they’ve changed their name to EVRI. The lady who delivers for them in our area says it’s exactly the same firm, but they changed the name as Hermes had such a dreadful reputation.
"something to celebrate there"? No there isn't, nothing was solved beyond maybe 10 people getting their packages and a couple businesses getting refunds. This problem goes so much further. The company should be criminally investigated, personal information sold on the side of packages falsely claimed to be lost or undeliverable, they are stealing packages and selling them on to people that may or may not know they are handling stolen goods, each branch of possibility creating its own further issues. It's great that it's being brought to light but tell me it doesn't just end here. If anything the bad actors in the company now know to check that they remove those details that make this an easy case to prosecute, even if for nothing more than criminal negligence. It would open the door to investigation and further action.
Yeah agreed. I really like Joe and I like the show, but I feel it could push harder and cut down some of the silliness. Like, they actually have proof that Hermes' response (e.g. waiting 28 days or whatever it was) is not true. It's so wrong.
@@amyh5646 I think the data commissioner or whatever the new title is does the leg work. You can only successfully sue if you suffered a loss along with a couple of other caveats. Just because they was loose with your info doesn't automatically mean you as a individual can get compensation. However there is government agency's in place to place penalties on to the party at fault.
SELLING PERFECTLY DELIVERABLE PARCELS WITH THE OWNER/RECIPENTS NAME AND ADDRESSES ON THEM. PROBABLY EVEN THE SENDERS ADDRESS TO. IS THAT NOT OUTRIGHT THEFT!?
I had to ship 2 massive parcels of personal belongings from uni to home as I couldn't get a lift back. I made sure each box was just below the maximum weight and size limits for Hermes, and when they came to collect them from the uni reception, they claimed they were too big. Turns out the area franchise of Hermes had claimed to have leased a fleet of vans, but instead were just using their own cars and pocketing the money, in the hopes a parcel my size wouldn't crop up
This needs a follow up to see if they’re still doing it. Then it needs a fraud office investigation, if one already hasn’t been started. Now I know where my £500 coffee machine went, address on outside and full return details inside, vanished.....sold more like!
Just FYI if you didnt know about Hermes the Greek mythological figure: "He is also the patron and protector of travelers, herdsmen, *thieves* , orators and wit, literature and poets, athletics and sports, invention and trade. In some myths *Hermes is also depicted as a trickster where he would outwit the gods* ... ... *for his own personal amusement and satisfaction* " So really, maybe you guys have your standards set too high?
I have never had a Yodel Delivery reach me without issue, closest was when they said they tried (when they hadn’t as I was in) and left it at one of the pickup points on the other side of the city
Lemmingofdoom They left a Size? Parcel “in a safe place” bear in mind it was a cardboard box and pissing it down all day long before they’d dropped it off. “Safe place” was on top of an outside storage box which it could have been left in. Box was destroyed and the suede on the shoes bled everywhere.
Why are the parcels not being returned to the sender? All senders have to provide a return address on their account, and the return address is printed on the front label.
Last Sunday I was due to have a delivery from Hermes. The tracking link said it was out for delivery but then when it was due to arrive I got a message to stay there was "a problem with the address." And to contact them with any instructions that might help. No idea why given I live in a normal house on a normal street but okay? I tried to contact them, no way of actually speaking to someone. I sent them an email to try to sort it out and just got a standard reply of "contact the retailer" completely ignoring that they'd said to contact them. They next day I got a message saying it was out for delivery at 10:20... And then another saying it was out for delivery at 18:41 the same day. Alas, it did not arrive. Two days later I had another delivery from Hermes from another company. I asked the driver if he had any idea what was happening. He had it in his van, my name and address on it, perfectly good condition, but had for some reason been flagged as undeliverable. Thankfully the driver was lovely and very apologetic but honestly, I still don't understand how there was an issue with my address!
Looks like they've now gone out of business. I guess being exposed wasn't good for their profits. Not sure which auction house Hermes/Evri are using now.
I used to work for Hermes as a self employed worker using my own car. Id like to believe i did my job to the best off my ability i never left a parcel in a bad place or threw them and i built up a nice relationship with customers. HOWEVER!!!! The staff and support from Hermes was appaling like absolutely dreadful and the people who dropped off the parcels in the morning to me just threw them at me and went away.
well this seems to me like it is verry illegal .Not only are they scamming people out of their prepayd goods , but they are basically selling peoples personal information , like names , adresses , i am sure in some cases fetishes as well .Tell you what , when i order a sex toy id rather people dont get to open my package containing quite personal items with my name and adress atached . There should be a law sue regarding this .
Exactly. Imagine people's outrage if the post office was checking everyone's package and selling their address or even the entire package. It's bad enough when it is an electronic but when it may be something personal like sex toys or aids for people's disabilities, then it is beyond disgusting
I work in one of their warehouses, and agree. I'm not even sure how they pass health and safety inspections, but I'm pretty sure part of it involves hiding damaged equipment in empty trailers until the inspectors are gone, before bringing it back in to use again.
@@233Deadman Probably not got a union active thus a health and safety union rep. I learned having this makes managers sit up as they have statuory powers to inspect records, take copies and discuss directly with health and safety executive
@@BM-lw6gn Oh we do have an active union now, but nothing has changed. Plus the last person to be arsed trying to keep any health and safety stuff going was fired months ago for racist language (it wasn't just the company getting rid of him though, there was a couple of dozen witnesses to what happened.
@@233Deadman I find my union- Unison helpful. However I am the only employee giving a fuck re health and safety where rest also''enjoy'' what I get put in place. Stress is beyond belief! Be nice for another to put their head up. But no place for a racist any place. I detected suspicious activity and had Police come to me at home. Workplace downplaying it- so I have decided this weekend to go in- blind eye and go home. Not worth the stress when no fucker gives a fuck and manger clueless as everybody is nice- sheltered life .
The Hermes driver we have is, thankfully, an amazing man, he goes out of his way to make sure we get our packages, he's come back at the end of the day before because he had a delivery a few streets away. I dread the day he gets a different job.
So an auction sells a stolen item, the police discover this, report the problem. And they're done? This seems like an obvious set of arrests, or at least a business going down. Wtf?
I have had two parcels go missing from orders I placed online. Both instances the courier was Hermes. I am glad Joe Lycett AKA Hugo Boss brought this issue to light.
Hermes stole a tv, graphics card and parts for my car all within a year. nearly £3500 worth of gear. Had to fight it out with amazon and other companies to get my money back and i still never even got an apology.
WTF? Hermes lost a fair few hundred £££ of my goods so I was forced into paying for insurance to make sure Hermes would cover me if they lost my parcels that all had tracking. Now I find out that they've actually been selling off my property in auction and causing me hours and hours of lost time dealing with Hermes customer services? Absolutely disgraceful! The greed of some people is off the chart! Interestingly, since paying for insurance, none of my packages have gone missing - coincidence? Regardless, I won't be using these thieves again.
Hermes is so ridiculously bad. Every time I get an email saying them "we have your package" it sounds like a threat. I know that it's unlikely I'll ever see that package.
I was really hoping when joe said that the company would only listen to the person. A very small part of me wanted him to legally change his name to Hermes. Then again that would get very old.
Things being late right now might be because of the backlog: with everything going on right now related to the virus, the warehouse is as busy as christmas, but can't be staffed to run as efficiently as it does then because of social distancing I work for the fuckers and I hate defending them, but its true..
I used to deliver for Amazon where a lot of Hermes previous staff worked and they said that Hermes didn’t care how many parcels went missing which meant drivers would dump them anywhere in the customers property for example leaving it at the front door in the dodgiest of areas
I purchased something and arranged for it to be click and collect from my local Sainsbury’s store. The Hermes driver stated on the track and trace system that they had tried to make the delivery at 1 pm but “there was no-one home” obviously forgetting that the delivery address was in fact a major supermarket. Trying to get hold of anyone at Hermes to enquire about when my parcel would eventually be delivered and to make a complaint was nigh on impossible.
I'd like to see a follow up of this, Hermes have been doing this for years and I've lost hundreds of pounds worth of items sold on eBay using Hermes. Funnily enough, if you use a third party service like Parcel2Go the parcel never seems to get lost, because P2G have to cover the compensation for it. However if you use Hermes directly then it's a 50/50 chance it'll actually get delivered.
I'm a lone parent of a special needs child and depend on home delivery as I live in a rural area .in January the local hermes driver claimed to have left a parcel outside of my home but I never received it . I tried to contact hermes but it is absolutely impossible!! so when I next saw the hermes driver I brought this up . He then told me that next time there is a delivery for me he will not deliver it and say that it is undeliverable! But there isn't anything I can do because hermes literally is un contactable . Maybe Channel 4 should do a proper investigation into hermes! I would consent to being interviewed if it helps stop hermes and their couldn't care less attitude making peoples lives harder than they already are
Currently think I’ve been subject to this ridiculous illegal scam of Hermes. Said they tried to do a Saturday delivery two minutes after updating my parcel as with courier and out for delivery, then they told me that as unfortunately as I’m on holiday they couldn’t deliver the parcel, couple of minutes later with courier. Nothing to be seen since.
Do they bother to check if their employees have criminal records for theft, fraud or anything like that? Crimes like theft a person doesn't have to declare after two years (unless the law has changed), it should be a permanent record for life.
10:51 how the hell do they loose money doing this? They are literally selling things they got for free. Not only are they free to them but they were literally paid to take the item too! Yeah I'm sure they loose a lot.. 😅
I worked at hermes in Coventry UK for a day and left. The warehouse was atrocious, plugs were in disrepair, parcels were thrown everywhere as a joke and the section I was in (light and large) the companies polices and standard's and what I was forced to do are the complete opposite.
Hermes sucks just as much in Germany. Last time they 'tried' delivering to me inside a 200,000 pop city, they said I wasn't home, and brought the package to a shop in a village outside that city. Had to take a bus for the one hour ride. Wtf?
That's the worst. I've had multiple experiences with them where I live (also in Germany) they first of all claim they tried to deliver (despite my being in at the supposed time of attempted delivery) and upon failure they bring it to a random petrol station for collection (thankfully within walking distance). No lost parcels as of yet, but I'll be sure to make a point to future senders that Hermes is an unacceptable courier for me.
My last hermes experience was similar: I ordered something on Amazon and they delivered it with hermes. 5 days after I bought it, I looked at Amazon what happened to it. There was written it's waiting in a village outside the city. On the next working day I drove to this village to two different hermes stores just to learn that in that area was a proper hermes facility. I went there and didn't saw any "hermes" sign. The guy called the truck driver who would have picked up my package from a store (because it was already long enough in the store) that will collect it. So I drove to the hermes store next to my home and arrived 5 minutes before closing hour. I was so furious, at least the lady in the store was very compassionate. That all because they didn't put a letter in my letterbox.
@@derorje2035 Dann You just reminded me of a different situation even longer ago: No notification note or anything, but I checked the tracking after a few days and it showed the package was at a random shop. Went to that shop, was a travel agency, and they tried refusing to hand the package put to me, because I didn't have the notification slip. Wtf?! After a long time of arguing and waving my ID around the woman relented.
I’ve had issues with Hermes where they say the package has been delivered, but the photo they’ve given is clearly not my doorstep. Once I was lucky to have two parcels coming on the same day: the Hermes driver sent it to completely the wrong address, then an Argos driver’s sat nav took him to the same wrong address, he made the effort to find the right address and then even asked if I was expecting another parcel and showed me where it was. At least some drivers know what they’re doing.
Hermes "lost" 5 tumble dryers, they were left in "undisclosed locations" "undeliverable" or just marked as item lost, took my mate a couple of months to get it sorted out :( then she went to get her mum a new microwave, and guess what?? Hermes lost that too! I had 1 myself, saw a guy walk passed my kitchen window and go around the back of my bungalow so i went to see who it was to find they had "delivered" my parcel through an open window, i asked him why he didn't ring the doorbell or knock the door, he replied he had done, i called BS as the kitchen is 3ft from my door and the doorbell was working and i showed the hermes driver that, he was far from happy at being called BS'ing liar!
mum use to work for hermes and they treat their employees like shit. they get paid per parcel (it’s like 50p-20p). that didn’t include petrol as she was using her own vehicle, refused to get extra delivery staff during christmas. in the end it was a variety of my sister helping her. she finally quit after 18 months of working for them (she also never got any sick pay or holiday pay).
Which she also needed business insurance- like folk delivering takeaways. Pop it in the boot thinking Police will not click. As for sick pay or holiday pay. Self-employed no legal entitlement. In summary never work for these companies. Always join a trade union- learned this the hard way. TUC. union finder
Hermes literally ‘lost’ 2 of my packages in as many months recently, so sick of them and having to reorder packages that I can’t decide who delivers them.
I used to work for Hermes, this issue is the tip of the iceberg of the shady practices at the company As for the lava lamp liquids aren't allowable items to be shipped through hermes & they take any items that are liquid, weather a lava lamp, bottles of pop or paint out of the delivery process & don't return them to the sender
I always cancel an order the moment I find out it is going to be carried by Hermes or Yodel because I know it never arrives. I would just waste time. People may complain about Royal Mail, but I never had an issue with them.
Hermes and Yodel, both incompetent, both negligent and both need to be investigated. Countless times I have not received goods from these two 'delivery' companies saying I was not in when I had been!
These kinds of companies should have class action lawsuits brought against them left and right. Their C-level executive teams should also have personal lawsuits filed against them. Totally Self Serving and Corrupt behavior (aka NARCISSISM) has totally infiltrated our society and its time to take control back and reverse it.
Shortly after I got out of the hospital I ordered something online that was quote unquote "delivered" by hermes...was told that I wasn't in when they knocked. I was literally bedbound at the time so there was zero chance I'd been out anywhere but okay 👌 (also my bed was in the living room downstairs so I was right next to the front door..definitely would have heard it) 😶
Hermes lost one of my parcels. After several calls and chit chats on the interwebs and maybe a teeny tiny threat, it was delivered after 3 weeks! By a very angry lady.
Not only are they ripping off deliveries 😡, They are also ripping off the Auction buyers 😂. Who get's toilet roll or wrapping paper delivered?? Nice light, cheap, bulky items. What a COMPLETE SCAM from start to finish! Good Work
I remember one time sending a handheld console through a UK courier, it got to the depot and was "lost" and was told tough and since it shows as in depot it "might" be delivered so I couldn't claim compensation What made matters worse was the buyer was rude to me and demanded the next day after it was sent where it was, called me a scammer despite having tracking proving it was sent then opened a Paypal dispute which they won then sent me agressive messages calling me a scammer and leaving me voicemail threats! Anyway on the subject of Hermes I have a friend who does seasonal work with them and the bosses treat staff like dirt, he tells me literally 5 minutes before end of shift he gets shouted at by his boss for not doing work, he says most staff come in high on weed, and staff just kick and chuck boxes about as they don't care and he was underpaid for 3 months as they messed up his tax then his boss was rude at him and said it was my friends fault his tax was wrong.
I don't really watch TV since the internet was invented, but I'm absolutely hooked on this series on YT! Every video has me laughing till I cry. Big up Hugo Boss!
@@swanningabout Like everything he does is so over the top and silly but somehow he pulls it off like it's nothing and completely normal and I think it makes what he does ten time funnier
We had a large package get delivered and I was in the shower and didn’t hear them so they left it which is fine, but they left it up against the door right under the handle so I couldn’t open the door handle and the package was so heavy I couldn’t force push the door open. 🙃
If you look at Google Street view for "Biddle and Webb", the auction company, the photo taken in March 2019 shows a Yodel lorry being unloaded outside. Looks like Hermes isn't the only delivery company auctioning off these parcels.
"Every time the item goes to auction house due to failure to deliver, Hermes claims they lose money"... I'm sure they don't I'm sure they have an inside angle there too. Also how could they possibly lose money? Do they not auction off the item to recoup proceeds in order to pay the customer a return on their lost item? And this lost item they only get a 25% return on. So who keeps the other 70ish% after auction fees? Please don't tell me its not Hermes, that's the entire scam right? They can funnel the money over to shell corporations or individuals overseas and also do so "tax free"!!! Of course scammers aren't going to tell the truth about their scam. Most likely in the back pocket of this show too. Just look how they all but forced them to deliver a groveling apology on their behalf. What most excellent PR after being called out! The British public appears very gullible I'm afraid...
About 20 years ago, there was an electrical goods retail/repair shop in the town I lived in. When anyone took an item in for repairs, the shop owner would tell them it was not repairable and then endeavor to sell them an new equivalent. Two years went by before it was discovered that, the shop, actually repaired the items and sold them to second hand dealer. The police investigated and both shop owners were heavily fined. Due to a huge public outcry, the repair shop closed down less than a month later. A few months after that, the second hand dealer closed down for the same reason.
When it comes to GDPR it is totally a breach having the name's still on the packages. When I worked in deliverys I knew ppl who were fired just for having the delivery schedule visible it the cab of their van.
Hermes lost my parcel recently so I suggested they have probably sent it to auction. Here's their response: "Parcel's go through many handling points whilst travelling through our network. This can sometimes mean the parcel can be misplaced onto the wrong conveyor belt, get stuck on the conveyor belt, it can fall off the conveyor belt and get lost along the way for example. This means the parcel gets left there, hence why we conduct a depot search for the parcels if they do not have any movement for a few days. I can assure you no parcels are sent off to an auction." I've replied with a link to this video!
Used to live literally opposite that office in Morley, Leeds! Also worked there as a receptionist when I was 16/17 for an agency, used to answer phone from irate customers all the time and had to deal with them when they came in looking for lost parcels. Doesn't surprise me at all this is happening the managerial class at the place was so slimy. Wreaked of incompetence and greed
Spent close to £400 on an industry standard RCF speaker in mint condition. Totally destroyed. This was protected with 10cm of cardboard, bubble wrap and tape the entire way around, i've been moving pa speakers for 20 years and never seen this sort of damage and this was well protected. It literally would have taken being dropped from a 2nd story window. Just abusive!
It would be interesting to know when this was filmed I am guessing some time in 2019. As I work just round the corner from the auction house shown here and those Hermes lorries have not stopped. Their is still 2 - 3 a week and they have multiple auctions and create such a mess it's crazy
I have had so many issues with Hermes as well, packages go missing and they are so difficult to communicate with due to their useless customer support system. Managed to get them to pay after months of badgering them.
This happened to me recently with a purchase I returned via Hermes but because it was only £20 I really couldn't be asked to go through all the hassle and lengthy process to complain back and forth.
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This isn't something to celebrate, that was a fob off. The police need to step in and investigate.
not the first time they've been caught out like this.
There was a scam a few years ago (not the company itself though) where 2 high ranking managers had been changing labels on parcels, and also changing the details on the computer system to hide that, in order to send them to their mates houses.
Then there was the time the company got fined and forced to put in some common sense safety stuff after a guy got his hand caught in a coveyor belt and almost lost 2 fingers.
Indeed, this seems criminal.
Hermes is not the only courier company to auction off undelivered parcels.
no, the police can't, because there are too many people on twitter using the wrong pronouns to deal with
Yeah Joe got discombobulated by corporate bullshit. He really should have handed this on to the police.
Seems like a gross breach of GDPR, if they've got people's details on them.
GDPR is a rabbit hole/can of worms. I personally think it's an utterly flawed piece of legislation.
it is
@@MrGwarpy Agreed. In many cases it prevents good will organisations from helping those with genuine needs, or who may benefit from being contacted. It totally f***s up the web browsing experience, and those who have been sending unsolicited and unwanted communication seem to continue to do so. I hate it.
@@MrGwarpy Holy shit, this may seem odd as a reply but I recognised your name from a live King Gizzard concert video (Manchester '19), which I was looking up like 3 hours ago. Very small world.
@@VVebby Haha insane! Gizzard though 🤘
I'm glad this is finally public, I got terminated after bring up what was happening with management. It's a really bad company.
Wow you should sue for unfair dismissal!!
sue them
@@Louisebabeesxo you can only claim UD after you’ve been employed for over two years
Not if it qualifies as whistleblowing which it likely sounds like this should fall under public interest. That would be an automatic unfair dismissal claim.
Hermes needs to be thoroughly investigated for corruption.
Royal Mail do exactly the same.
A royal mail post man was caught licking his fingers and wiping them on the door handle and bells of people's houses a few weeks ago there's so much that needs investigation literally no real punishments for this stuff
I have no problems with Royal Mail in my area. Waiting on a parcel from Hermes, apprently wasnt accesible even tho I live on a street with parking outside.
Anything Royal Mail cant deliver is returned to the sender, my postman knows my partner lives around the corner so will drop off parcels if I'm not home. Royal Mail is a brilliant company, my preferred out of all delivery services with hard positive workers
@@KellyRawrification royal mail are ok but these random companies like ups and all that are just wankers especially in Birmingham
its not corruption its just more laziness
“Lose money on parcels sent to auction” my arse. They’ve already been paid to move your package and they then sell it on at auction. Guaranteed it’s part of their business plan until they get caught and then they’ll just weasel out of it. These big companies are despicable and I’m tired of the public being used as a cash cow to line their pockets.
If they pay 10% of the value back to owner they could lose out. But a company generally takes an interest when they start losing money, so it seems unlikely. Depends what their stake is in these auction sales.
They should have a record for each package sold on, would be interested to see what that says
eat the rich!!
I think that it is likely that they do in fact lose some money after compensation to sender and auction house cut, but I'm certain its a lot less money than it would cost to do it better in the first place.
They have no empathy... what if the package was an heirloom or something.
I firmly believe you .. They are VILLAINS and should be in jail .People are paying them to STEAL money out of their wallet .Disgusting state of affairs and my question is how are hermes/parcel2go still in business????
As funny as Hugo makes this sound, it's no laughing matter. A serious and ongoing data breach, and criminally stealing and selling on other peoples items. I appreciate unmarked items maybe impossible to deliver or return, but marked items? Genuinely shocking.
If it's parcel delivery I very much doubt there are any packages that have no sender information on them. At least no packages that haven't been damaged.
And even parcels that are shipped as 'unmarked' or 'in discrete packaging' are just being sent from an obfuscated company name. When I order hemp seed, it comes in a plain white packaging with a return address that lists a shipping company that coincidentally shares initials with the seedbank. But it's from a different town and there's no obvious connection between the two in public CDC records for example.
The Hugo meme lal
This is grotesque. Hermes should be prosecuted by the Government.
There should be a petition, doubt it would fail
Won’t happen tho will it.
@@shaidabunyat2170 there is one
@@alexpulman7037 where???????
Never happen. If someone shoplifts a bag of crisps we will prosecute. Avoid millions in tax and you can have "a special arrangement" as the taxman calls it. Big companies can rip people off left right and centre and the police will *never* act..
I've been sat in my house whilst an "attempted delivery" notice was posted through. No one knocked. I heard the letterbox go, saw the note and opened the door and shouted hey! Lucky I got my parcel. Hermes is dodgy AF
@@vykantos3527 how did you manage to get in contact with them? i can't even find a number to speak to a real person 🤦🏻♀️
That happened to me two years ago. Ordered a dress, the guy didn't even bother to knock on my door. This happened to me twice, and almost a third time. I payed for next day delivery!!
@@君李-q8z same here. And they didn't even stuff a card through the door..... Because they never drove up the street!
😂😂😂 I get all parcels delivered to Argos , Hermes are a disaster
@James No, its quite common to have delivery people just shove a card through without knocking. I've had that happen whilst actually just stood not far from the door (no music or tv on, so nothing to be too loud to hear).
One time Hermes threw one of my parcels through our upstairs bathroom window. There were four other people home and none of them heard knocking. The item inside the package was glass. It was marked as fragile. They. Threw. It. Through. A. Window. 🙃
... Okay, in that case, I'm not even going to blame that as a company-wide issue (they clearly have a lot of those already though), that's just some genuine idiot delivering it.
@@xxxdumbwordstupidnumberxxx4844 They should be training the idiots.
In sorry but that's funny
that sounds like Yodel to me!!
@@meganmeunier8698 I'm going to be honest, I don't think they would've ever thought that "don't through a package marked fragile through a window" was something they needed to say. They're still dickheads, but I don't think that was a possibility they considered.
once a man across my town watched my parcel get launched over his fence with a 'sorry we missed you' note. he then delivered it to my address because he was actually a decent human being.
Wow he must have very good eye sight living across town.
@@thomashudson6676 if you read it again you'll see that her parcel was originally launched over his fence not hers, so no super eyesight needed. Easily misread
Must have been some kind of throw. Across town.
@@emmao6578 Its called sarcasm.
I got home to find Yodel delivered a parcel, it was the right size and weight for the special diet cat food I was expecting, I was about to cut the tape when I noticed the address label it was a mans name and an address I had never heard of in our local town. It turns out it was a new build estate, my partner and myself went off to track down the owner, wondering if they had my parcel. When I said it had been delivered to the village I live in three miles away their jaws nearly hit the floor as the addresses were not even similar.
Trojan Delivery, nice choice of name
Large package delivered by trojan
Was very shocked the box wasnt shaped like a horse
I’m horse from laughing at that one!
(At least I didn’t make a condom joke!)
Looks impressive but at night it's a disappointment?
Wait who is this Joe Lycett? All I see is Hugo Boss. No not that Hugo Boss, the other one. The comedien.
🤷♂️ who knows, maybe a doppelganger.
Hugo is killing it lately, though. Boss by name, boss by nature. 💪
He changed his name back to Joe Lycett, I believe it was because of the large payout from that car insurance company in a previous episode, he didn’t want the company Hugo Boss getting any type of credit for it.
He's not Hugo boss any more :(
Walt Murfree He changed it back
MissCaraMint He changed it back
How is Hermes not get sued with this much evidence, or could there be some sort 'coordination' with the Service Users to scam the insurance companies knowing that the goods will be replaced anyway?
I am totally baffled by their audacity!
@S don't touch my pepe
Hermes/parcel2go get a hold of your parcel. They value it .Work out if their misleading 20 pounds insurance CON was ticked then if it is a high value item they STEAL it .....FACT .
I doubt they they change. Will anyone re investigate in a couple months to see if it’s still the same at the auction house? If there are still packages under 28 days missing? If there is still addresses and order information etc? Because I’m betting their will be and they may need to be called out repeatedly before they actually change.
The thing is, this should be the trigger for The British equivalent of an attorney general to look into it.
I will say in the US it's not that uncommon for John Oliver/Stephen Colbert/Jon Stuart
Pieces to trigger that sort of thing.
Also this particular crime in the US is a much much bigger deal.
The moment you do it through the mail it's a federal crime. Federal prisons are less crowded, don't have to be part of a balanced budget like a state does and the laws because of that tend to be much less forgiving with more mandatory minimums of a decade or more.
I'm sure they will change. They will make sure that the address labels are removed first.
The only way a change will happen is I'd the auction house is prosecuted . Then all hell will break loose
They're still doing it but are telling customers that delays are to covid19 and they're prioritising essential goods.
This is seriously dangerous. If your parcel has your information (sometimes asking for a phone number too!) literally anyone could walk in and see it, then steal your information. Not to mention that Hermes just generally acts shady as all hell, saying they’re going to do something about it when we know they won’t and to date haven’t. It’s also suspicious that any time you phone them, their phone lines are under maintenance so you can’t even speak to a real person about your issue. We need a full investigation because this isn’t right.
I've lost over £150 in Hermes parcels through lost deliveries. I even began to suspect my neighbours. I only realised when I checked through my deliveries that every time it went missing Hermes were meant to deliver. Crooks.
Good work Joe. Thanks for bringing this to light.
Now they’ve changed their name to EVRI. The lady who delivers for them in our area says it’s exactly the same firm, but they changed the name as Hermes had such a dreadful reputation.
This show is really showing you can't trust companies beginning with H as a precaution I'm not drinking Heineken until the end of this series.
Love your profile pic 😍
Does Preparation H, counts?
And Hugo Boss😂
@@faree8532 Hugo Boss is the worse beer
Play a record
"something to celebrate there"? No there isn't, nothing was solved beyond maybe 10 people getting their packages and a couple businesses getting refunds. This problem goes so much further.
The company should be criminally investigated, personal information sold on the side of packages falsely claimed to be lost or undeliverable, they are stealing packages and selling them on to people that may or may not know they are handling stolen goods, each branch of possibility creating its own further issues.
It's great that it's being brought to light but tell me it doesn't just end here. If anything the bad actors in the company now know to check that they remove those details that make this an easy case to prosecute, even if for nothing more than criminal negligence. It would open the door to investigation and further action.
Yeah agreed. I really like Joe and I like the show, but I feel it could push harder and cut down some of the silliness. Like, they actually have proof that Hermes' response (e.g. waiting 28 days or whatever it was) is not true. It's so wrong.
Selling stuff with people's information is that not breaching GDPR ?
Most certainly it is.
Can't they be sued for that?
@@amyh5646 I think the data commissioner or whatever the new title is does the leg work. You can only successfully sue if you suffered a loss along with a couple of other caveats. Just because they was loose with your info doesn't automatically mean you as a individual can get compensation. However there is government agency's in place to place penalties on to the party at fault.
Cant even be bothered to rip off the sticker
SELLING PERFECTLY DELIVERABLE PARCELS WITH THE OWNER/RECIPENTS NAME AND ADDRESSES ON THEM. PROBABLY EVEN THE SENDERS ADDRESS TO. IS THAT NOT OUTRIGHT THEFT!?
I had to ship 2 massive parcels of personal belongings from uni to home as I couldn't get a lift back. I made sure each box was just below the maximum weight and size limits for Hermes, and when they came to collect them from the uni reception, they claimed they were too big. Turns out the area franchise of Hermes had claimed to have leased a fleet of vans, but instead were just using their own cars and pocketing the money, in the hopes a parcel my size wouldn't crop up
🤣🤣😂😂😂😂
shouldve taken this whole thing to court
So let me get this right... Hermes apologised and the Auction House is retraining it’s staff to remove address labels?! GREAT SUCCESS!!!!!
For Hermes.
Thank you Joe. Now i know what happened to my deliveries. They should be sent to court for theft and fraud offences.
Found the auction house on street view and low and behold, Hermes lorry outside!
haha yeah i though i recognised the place - I pass it on the way to work!
Name and shame the auction house?
@@sheikybaby I don't think that would be fair at this point. They have obscured it for a reason
@@jmc1989 mate I need this address they have stole many packages of mine worth over £1000. I will buy my stuff back 😭
There’s a Yodel lorry outside it on streetview?
This needs a follow up to see if they’re still doing it. Then it needs a fraud office investigation, if one already hasn’t been started. Now I know where my £500 coffee machine went, address on outside and full return details inside, vanished.....sold more like!
Just FYI if you didnt know about Hermes the Greek mythological figure:
"He is also the patron and protector of travelers, herdsmen, *thieves* , orators and wit, literature and poets, athletics and sports, invention and trade. In some myths *Hermes is also depicted as a trickster where he would outwit the gods* ... ... *for his own personal amusement and satisfaction* "
So really, maybe you guys have your standards set too high?
The best one was when they 'delivered' a 6ft rug through the letter box apparently! At 11pm
Hermes are awful. They leave the parcels in plain view and drivers regularly steal parcels without any repercussions. Yodel are also awful
mdlyonn 00 I had the same trouble with yodel
Guillio Keaney They threw a parcel at my living room window when I was clearly there and forged a signature.
I have never had a Yodel Delivery reach me without issue, closest was when they said they tried (when they hadn’t as I was in) and left it at one of the pickup points on the other side of the city
Lemmingofdoom They left a Size? Parcel “in a safe place” bear in mind it was a cardboard box and pissing it down all day long before they’d dropped it off. “Safe place” was on top of an outside storage box which it could have been left in. Box was destroyed and the suede on the shoes bled everywhere.
Collect plus do exactly the same, don't use them either.
Why are the parcels not being returned to the sender? All senders have to provide a return address on their account, and the return address is printed on the front label.
Last Sunday I was due to have a delivery from Hermes. The tracking link said it was out for delivery but then when it was due to arrive I got a message to stay there was "a problem with the address." And to contact them with any instructions that might help. No idea why given I live in a normal house on a normal street but okay? I tried to contact them, no way of actually speaking to someone. I sent them an email to try to sort it out and just got a standard reply of "contact the retailer" completely ignoring that they'd said to contact them.
They next day I got a message saying it was out for delivery at 10:20... And then another saying it was out for delivery at 18:41 the same day. Alas, it did not arrive.
Two days later I had another delivery from Hermes from another company. I asked the driver if he had any idea what was happening. He had it in his van, my name and address on it, perfectly good condition, but had for some reason been flagged as undeliverable.
Thankfully the driver was lovely and very apologetic but honestly, I still don't understand how there was an issue with my address!
DC1990 I think sometimes the problem are the drivers themselves being lazy 🙄
The auction house is 'Biddle & Webb' in Birmingham. I believe they now filter telephone calls after being outed as part of this outrageous debacle .
Looks like they've now gone out of business. I guess being exposed wasn't good for their profits. Not sure which auction house Hermes/Evri are using now.
I work for a major retailer and it's amazing how many Hermes packages go missing around Christmas. Especially I phones...
I used to work for Hermes as a self employed worker using my own car. Id like to believe i did my job to the best off my ability i never left a parcel in a bad place or threw them and i built up a nice relationship with customers. HOWEVER!!!! The staff and support from Hermes was appaling like absolutely dreadful and the people who dropped off the parcels in the morning to me just threw them at me and went away.
well this seems to me like it is verry illegal .Not only are they scamming people out of their prepayd goods , but they are basically selling peoples personal information , like names , adresses , i am sure in some cases fetishes as well .Tell you what , when i order a sex toy id rather people dont get to open my package containing quite personal items with my name and adress atached . There should be a law sue regarding this .
Exactly. Imagine people's outrage if the post office was checking everyone's package and selling their address or even the entire package. It's bad enough when it is an electronic but when it may be something personal like sex toys or aids for people's disabilities, then it is beyond disgusting
Sex toy and package, there's a joke there somewhere.
I personally know my Hermes delivery person. She says herself that the company is bad.
I work in one of their warehouses, and agree.
I'm not even sure how they pass health and safety inspections, but I'm pretty sure part of it involves hiding damaged equipment in empty trailers until the inspectors are gone, before bringing it back in to use again.
@@233Deadman Probably not got a union active thus a health and safety union rep. I learned having this makes managers sit up as they have statuory powers to inspect records, take copies and discuss directly with health and safety executive
@@BM-lw6gn Oh we do have an active union now, but nothing has changed. Plus the last person to be arsed trying to keep any health and safety stuff going was fired months ago for racist language (it wasn't just the company getting rid of him though, there was a couple of dozen witnesses to what happened.
@@233Deadman I find my union- Unison helpful. However I am the only employee giving a fuck re health and safety where rest also''enjoy'' what I get put in place. Stress is beyond belief! Be nice for another to put their head up. But no place for a racist any place. I detected suspicious activity and had Police come to me at home. Workplace downplaying it- so I have decided this weekend to go in- blind eye and go home. Not worth the stress when no fucker gives a fuck and manger clueless as everybody is nice- sheltered life .
Hermes should be closed down. Period
I’m just glad my Hermes deliverer is lovely and we have never lost or not revived a package
The Hermes driver we have is, thankfully, an amazing man, he goes out of his way to make sure we get our packages, he's come back at the end of the day before because he had a delivery a few streets away. I dread the day he gets a different job.
so thats where my £350 monitor i returned to amazon went then...
So an auction sells a stolen item, the police discover this, report the problem. And they're done? This seems like an obvious set of arrests, or at least a business going down. Wtf?
They are now under the pretence " Evri" so this is proberbly a ploy to get rid of evidence from thousands of undelivered "Hermes" parcels ..😠😠😠
I have had two parcels go missing from orders I placed online. Both instances the courier was Hermes. I am glad Joe Lycett AKA Hugo Boss brought this issue to light.
Hermes stole a tv, graphics card and parts for my car all within a year. nearly £3500 worth of gear. Had to fight it out with amazon and other companies to get my money back and i still never even got an apology.
WTF? Hermes lost a fair few hundred £££ of my goods so I was forced into paying for insurance to make sure Hermes would cover me if they lost my parcels that all had tracking. Now I find out that they've actually been selling off my property in auction and causing me hours and hours of lost time dealing with Hermes customer services? Absolutely disgraceful! The greed of some people is off the chart!
Interestingly, since paying for insurance, none of my packages have gone missing - coincidence? Regardless, I won't be using these thieves again.
Hermes is so ridiculously bad. Every time I get an email saying them "we have your package" it sounds like a threat. I know that it's unlikely I'll ever see that package.
The eyes blink in the background. You'll never unsee it I'm sorry.
Having worked at a call centre this doesn't surprise me. Any time somebody called about an undelivered item, it was always Hermes as the courier.
Knew a guy who worked for hermes, he used to take home oled TVs, hot tubs, the lot. Absolutely shocking
Did he eventually get nicked?
I was really hoping when joe said that the company would only listen to the person.
A very small part of me wanted him to legally change his name to Hermes.
Then again that would get very old.
The amount of parcels I’ve lost from Hermes is insane oMG
I buy things with hermes all the time, i'm fuming. Ive even got an order on the way now that is about a week late :(
Kit Hand it’s gone mate.
@@baresan4699 ahahahha probably
Sounds like you need to plan a trip to Birmingham..😬
Things being late right now might be because of the backlog: with everything going on right now related to the virus, the warehouse is as busy as christmas, but can't be staffed to run as efficiently as it does then because of social distancing
I work for the fuckers and I hate defending them, but its true..
@@allyh7075 update: it arrived 😂
I used to deliver for Amazon where a lot of Hermes previous staff worked and they said that Hermes didn’t care how many parcels went missing which meant drivers would dump them anywhere in the customers property for example leaving it at the front door in the dodgiest of areas
I purchased something and arranged for it to be click and collect from my local Sainsbury’s store. The Hermes driver stated on the track and trace system that they had tried to make the delivery at 1 pm but “there was no-one home” obviously forgetting that the delivery address was in fact a major supermarket. Trying to get hold of anyone at Hermes to enquire about when my parcel would eventually be delivered and to make a complaint was nigh on impossible.
One of my Hermes parcels were "being returned to seller" and then it turned up at my house after I'd recieved the refund for the items
I'd like to see a follow up of this, Hermes have been doing this for years and I've lost hundreds of pounds worth of items sold on eBay using Hermes. Funnily enough, if you use a third party service like Parcel2Go the parcel never seems to get lost, because P2G have to cover the compensation for it. However if you use Hermes directly then it's a 50/50 chance it'll actually get delivered.
I'm a lone parent of a special needs child and depend on home delivery as I live in a rural area .in January the local hermes driver claimed to have left a parcel outside of my home but I never received it . I tried to contact hermes but it is absolutely impossible!! so when I next saw the hermes driver I brought this up . He then told me that next time there is a delivery for me he will not deliver it and say that it is undeliverable!
But there isn't anything I can do because hermes literally is un contactable .
Maybe Channel 4 should do a proper investigation into hermes! I would consent to being interviewed if it helps stop hermes and their couldn't care less attitude making peoples lives harder than they already are
Love to see it exposed. Hope they were also reported to the authorities and that it will be consequences
Currently think I’ve been subject to this ridiculous illegal scam of Hermes. Said they tried to do a Saturday delivery two minutes after updating my parcel as with courier and out for delivery, then they told me that as unfortunately as I’m on holiday they couldn’t deliver the parcel, couple of minutes later with courier. Nothing to be seen since.
Newton Faulkner! This clip had everything I needed today
Do they bother to check if their employees have criminal records for theft, fraud or anything like that?
Crimes like theft a person doesn't have to declare after two years (unless the law has changed), it should be a permanent record for life.
Someone needs to look at this again! As a recipient they've lost 3 of my parcels shipped from 3 different companies, all within a month.
10:51 how the hell do they loose money doing this? They are literally selling things they got for free. Not only are they free to them but they were literally paid to take the item too! Yeah I'm sure they loose a lot.. 😅
they do have to pay compensation for the lost parcels, although i'd bet they get more money with auctions and fees
I remember whenever Hermes came by I was marked not home even when I was standing at the door
Why did “A lava lamp. My lava lamp?” break my heart 💔💔💔
I worked at hermes in Coventry UK for a day and left. The warehouse was atrocious, plugs were in disrepair, parcels were thrown everywhere as a joke and the section I was in (light and large) the companies polices and standard's and what I was forced to do are the complete opposite.
Hermes sucks just as much in Germany.
Last time they 'tried' delivering to me inside a 200,000 pop city, they said I wasn't home, and brought the package to a shop in a village outside that city. Had to take a bus for the one hour ride. Wtf?
That's the worst. I've had multiple experiences with them where I live (also in Germany) they first of all claim they tried to deliver (despite my being in at the supposed time of attempted delivery) and upon failure they bring it to a random petrol station for collection (thankfully within walking distance). No lost parcels as of yet, but I'll be sure to make a point to future senders that Hermes is an unacceptable courier for me.
My last hermes experience was similar:
I ordered something on Amazon and they delivered it with hermes. 5 days after I bought it, I looked at Amazon what happened to it. There was written it's waiting in a village outside the city. On the next working day I drove to this village to two different hermes stores just to learn that in that area was a proper hermes facility. I went there and didn't saw any "hermes" sign. The guy called the truck driver who would have picked up my package from a store (because it was already long enough in the store) that will collect it. So I drove to the hermes store next to my home and arrived 5 minutes before closing hour. I was so furious, at least the lady in the store was very compassionate. That all because they didn't put a letter in my letterbox.
@@derorje2035 Dann You just reminded me of a different situation even longer ago:
No notification note or anything, but I checked the tracking after a few days and it showed the package was at a random shop.
Went to that shop, was a travel agency, and they tried refusing to hand the package put to me, because I didn't have the notification slip. Wtf?!
After a long time of arguing and waving my ID around the woman relented.
I’ve had issues with Hermes where they say the package has been delivered, but the photo they’ve given is clearly not my doorstep. Once I was lucky to have two parcels coming on the same day: the Hermes driver sent it to completely the wrong address, then an Argos driver’s sat nav took him to the same wrong address, he made the effort to find the right address and then even asked if I was expecting another parcel and showed me where it was.
At least some drivers know what they’re doing.
Avoid Hermes at all costs, warn friends and family to avoid them and always email ahead of online orders and confirm Hermes aren’t involved.
Hermes "lost" 5 tumble dryers, they were left in "undisclosed locations" "undeliverable" or just marked as item lost, took my mate a couple of months to get it sorted out :( then she went to get her mum a new microwave, and guess what?? Hermes lost that too!
I had 1 myself, saw a guy walk passed my kitchen window and go around the back of my bungalow so i went to see who it was to find they had "delivered" my parcel through an open window, i asked him why he didn't ring the doorbell or knock the door, he replied he had done, i called BS as the kitchen is 3ft from my door and the doorbell was working and i showed the hermes driver that, he was far from happy at being called BS'ing liar!
mum use to work for hermes and they treat their employees like shit. they get paid per parcel (it’s like 50p-20p). that didn’t include petrol as she was using her own vehicle, refused to get extra delivery staff during christmas. in the end it was a variety of my sister helping her. she finally quit after 18 months of working for them (she also never got any sick pay or holiday pay).
Which she also needed business insurance- like folk delivering takeaways. Pop it in the boot thinking Police will not click. As for sick pay or holiday pay. Self-employed no legal entitlement. In summary never work for these companies. Always join a trade union- learned this the hard way. TUC. union finder
Hermes literally ‘lost’ 2 of my packages in as many months recently, so sick of them and having to reorder packages that I can’t decide who delivers them.
I used to work for Hermes, this issue is the tip of the iceberg of the shady practices at the company
As for the lava lamp liquids aren't allowable items to be shipped through hermes & they take any items that are liquid, weather a lava lamp, bottles of pop or paint out of the delivery process & don't return them to the sender
I always cancel an order the moment I find out it is going to be carried by Hermes or Yodel because I know it never arrives. I would just waste time. People may complain about Royal Mail, but I never had an issue with them.
Hermes and Yodel, both incompetent, both negligent and both need to be investigated. Countless times I have not received goods from these two 'delivery' companies saying I was not in when I had been!
Who knew the value of the toilet tissue when they were filming, the loss of that package is like loosing gold
hermes was the god of tricksters, so he would have loved this episode.
These kinds of companies should have class action lawsuits brought against them left and right. Their C-level executive teams should also have personal lawsuits filed against them.
Totally Self Serving and Corrupt behavior (aka NARCISSISM) has totally infiltrated our society and its time to take control back and reverse it.
Shortly after I got out of the hospital I ordered something online that was quote unquote "delivered" by hermes...was told that I wasn't in when they knocked. I was literally bedbound at the time so there was zero chance I'd been out anywhere but okay 👌 (also my bed was in the living room downstairs so I was right next to the front door..definitely would have heard it) 😶
Hermes lost one of my parcels. After several calls and chit chats on the interwebs and maybe a teeny tiny threat, it was delivered after 3 weeks! By a very angry lady.
Not only are they ripping off deliveries 😡, They are also ripping off the Auction buyers 😂. Who get's toilet roll or wrapping paper delivered?? Nice light, cheap, bulky items. What a COMPLETE SCAM from start to finish! Good Work
I remember one time sending a handheld console through a UK courier, it got to the depot and was "lost" and was told tough and since it shows as in depot it "might" be delivered so I couldn't claim compensation What made matters worse was the buyer was rude to me and demanded the next day after it was sent where it was, called me a scammer despite having tracking proving it was sent then opened a Paypal dispute which they won then sent me agressive messages calling me a scammer and leaving me voicemail threats! Anyway on the subject of Hermes I have a friend who does seasonal work with them and the bosses treat staff like dirt, he tells me literally 5 minutes before end of shift he gets shouted at by his boss for not doing work, he says most staff come in high on weed, and staff just kick and chuck boxes about as they don't care and he was underpaid for 3 months as they messed up his tax then his boss was rude at him and said it was my friends fault his tax was wrong.
Hermes are a nightmare
I don't really watch TV since the internet was invented, but I'm absolutely hooked on this series on YT! Every video has me laughing till I cry. Big up Hugo Boss!
My Hermes delivery driver is literally an old woman with little wagon no uniform or anything
Joe is so extra but so low key about it 😂 I don’t know how he pulls it off
He's so what?
@@swanningabout Like everything he does is so over the top and silly but somehow he pulls it off like it's nothing and completely normal and I think it makes what he does ten time funnier
We had a large package get delivered and I was in the shower and didn’t hear them so they left it which is fine, but they left it up against the door right under the handle so I couldn’t open the door handle and the package was so heavy I couldn’t force push the door open. 🙃
Isn't that a hazard because if a fire started you would to get out as quickly as possible or any sort of disaster where you would need a quick escape.
If you look at Google Street view for "Biddle and Webb", the auction company, the photo taken in March 2019 shows a Yodel lorry being unloaded outside. Looks like Hermes isn't the only delivery company auctioning off these parcels.
"Every time the item goes to auction house due to failure to deliver, Hermes claims they lose money"... I'm sure they don't I'm sure they have an inside angle there too. Also how could they possibly lose money? Do they not auction off the item to recoup proceeds in order to pay the customer a return on their lost item? And this lost item they only get a 25% return on. So who keeps the other 70ish% after auction fees? Please don't tell me its not Hermes, that's the entire scam right? They can funnel the money over to shell corporations or individuals overseas and also do so "tax free"!!! Of course scammers aren't going to tell the truth about their scam. Most likely in the back pocket of this show too. Just look how they all but forced them to deliver a groveling apology on their behalf. What most excellent PR after being called out! The British public appears very gullible I'm afraid...
About 20 years ago, there was an electrical goods retail/repair shop in the town I lived in. When anyone took an item in for repairs, the shop owner would tell them it was not repairable and then endeavor to sell them an new equivalent.
Two years went by before it was discovered that, the shop, actually repaired the items and sold them to second hand dealer.
The police investigated and both shop owners were heavily fined. Due to a huge public outcry, the repair shop closed down less than a month later. A few months after that, the second hand dealer closed down for the same reason.
When it comes to GDPR it is totally a breach having the name's still on the packages. When I worked in deliverys I knew ppl who were fired just for having the delivery schedule visible it the cab of their van.
well, now i know where my package that was 'delivered' has ended up... great
Hermes lost my parcel recently so I suggested they have probably sent it to auction. Here's their response:
"Parcel's go through many handling points whilst travelling through our network. This can sometimes mean the parcel can be misplaced onto the wrong conveyor belt, get stuck on the conveyor belt, it can fall off the conveyor belt and get lost along the way for example. This means the parcel gets left there, hence why we conduct a depot search for the parcels if they do not have any movement for a few days. I can assure you no parcels are sent off to an auction."
I've replied with a link to this video!
Hey my parcel turned up almost 3 months late.. but it turned up! Talk about surprised to find this at my door
Used to live literally opposite that office in Morley, Leeds! Also worked there as a receptionist when I was 16/17 for an agency, used to answer phone from irate customers all the time and had to deal with them when they came in looking for lost parcels. Doesn't surprise me at all this is happening the managerial class at the place was so slimy. Wreaked of incompetence and greed
100% the uk branch of this company is a bad joke at customers experience
Yesss Joe. Flipping Hermes...
Spent close to £400 on an industry standard RCF speaker in mint condition. Totally destroyed. This was protected with 10cm of cardboard, bubble wrap and tape the entire way around, i've been moving pa speakers for 20 years and never seen this sort of damage and this was well protected. It literally would have taken being dropped from a 2nd story window. Just abusive!
This feels like Hermes strategy. Great work on exposing this dishonesty. Trust in Hermes has gone.
Coming back to watch since Hermes have lost my parcel!
It would be interesting to know when this was filmed I am guessing some time in 2019. As I work just round the corner from the auction house shown here and those Hermes lorries have not stopped. Their is still 2 - 3 a week and they have multiple auctions and create such a mess it's crazy
I have had so many issues with Hermes as well, packages go missing and they are so difficult to communicate with due to their useless customer support system. Managed to get them to pay after months of badgering them.
I don't understand how Hermes have customers, I've never heard one good comment about them like ever.
This happened to me recently with a purchase I returned via Hermes but because it was only £20 I really couldn't be asked to go through all the hassle and lengthy process to complain back and forth.
Biddle & webb auctions just outside Birmingham town centre incase anyone’s wondering