Can You Trust Camping World RV Repairs? [Travel Nurse Family]
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- เผยแพร่เมื่อ 26 ก.ย. 2024
- Is Wendy Fixed?
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I have a long story. I sent my camper for warranty work and took it back 5 different times. I eventually contacted Forest River and had to shipped it back to Indiana, their Manuacturing plant. Camper World did more damage than repair on my camper. I would not send my worse enemy to camping world!
Hi! We are new to your channel and you all are easy to like and root for.
Life in general has ups and downs, how we react to those, defines us as individuals and as families!
We're busy looking back at older videos of yours now.
Always looking to learn from others, it's cheaper that way!
Really looking forward to seeing more from you all!
Stay safe!
Wonderful and Welcome!! We are so glad you found us. Thanks for watching. :)
You go girl. You didn't cry about the propane and you figured it out. I am so impressed.
Haha! RVing taught me sometimes you just gotta figure things out. No sense crying about it. :) ... I mean I still cry about some things though. 😅
Throw some black paint or undercoat on that chunk of frame that the leaf spring was rubbing on. To prevent rust.
Thank you for the suggestion
Bought a Dish Satellite from Camping World and received a Good Sam's discount. No complaints on buying accessories.
Most of the problems associated with Camping World involve their corrupt business practices when selling RVs. They also have high employee turnover in their service departments because of low pay and questionable business practices.
Your driver side leaf springs have lost their lift. They will go next, replace them yourself its very easy. Go to a trailer place and they can get them for you. The spot that wore on the frame looks like it has a crack in the middle, may just be the video but check it. If it does it needs to be welded. Great videos!
Always replace springs in pairs!!! Camping world should know this.
We won’t shop at camping world. Glad that it worked out for you. How frustrating about the propane. You’re a great problem solver.
I get it for sure. :) I'm glad the propane was just empty. Thanks for watching
@@NoOrdinaryPath -try finding a Tractor Supply Store or Ace Hardware or a propane refill store, so much cheaper,than KOA been there done that also exchanges don’t usually have full bottles !
Here is the thing coming from an employee it differs from location to location. We have people make a 3 hour drive just to be taken care of by our location, hope that wraps it all up. Which it should but anyhow if you know how to do it by yourself or have access to TH-cam then go ahead. This is the best breakdown I guarantee just find people who care and bark up the manufactures tree to get free 1 year warranties… Your welcome…
In the future you should see about upgrading your leaf springs and your axles since you're living in it full-time and traveling what I did to my RV when I had it
They should have fixed your frame when they did your spring
agreed
We have had nothing but excellent service from Camping World. Purchased our trailer through them and have had warranty work done several times. Work was done on time with no out of pocket money.
That is great to hear!
First thing they ( Camping World ) should have checked the propane tanks for safety and told you they need filled. After fixing the L.P. lines under the trailer and since the cut into the trailer frame should have brought to your attention. And a 2" x 8" steel plate welded to the frame area for frame integrity.
They did say they ran a check on the lines. Seems odd it would be empty - so did they they run it out when they checked it? I hope they didn't just "say" they checked it but did not actually. As far as the frame, I didn't think much of it. Thank you for calling attention to it.
We should always take in consideration wherever you go there are dealers in the RV trade under the same name like Camping World depending on areas of locations in each state could be two dealers one might provide professional Service the other not so good.
Camping World in Newport News, VA put awning toppers on my 5 slides. They left a tool on a slide which they closed up and I didn’t find it until we got to the RV park. They also put a big scratch in my table. I found the tool because I noticed there was rip in my slide roof. Took me about 2 hours to get it out so I could operate the slide to leave at the end of the weekend. They had to replace the roof on the slide. That was the second time I had a bad experience with them so NO MORE for me. Found a small local RV repair company and never looked back.
Our camper was 3 weeks old, developed a leak in a window. Couldn't get appoint to get repaired until 2 months later. Campingworld had camper for one month, charged me $596 for warranty work, a week later after another rain event, the same window leaks in the same place. Apparently the techs do not know how to do proper repairs. The leak wasn't repaired.
If Camping World didn't have the part when you told them what you needed 3 weeks earlier, why did "you" have to pay for expedited shipping and not Camping World?
They didn't order it until we came in at the three week mark. At that time we couldn't wait for the 4 weeks so we had it expeditated. It was annoying but we are just grateful it's fixed now.
At least you got the part! I’ve been waiting over a month for a new Dometic Refrigerator that now I out that it won’t even be shipped for at least another 2 weeks! Not a happy camper!!!
I would get your rig weighed as soon as possible. I would suspect you are lopsided for weight and possibly over the capacity of your springs and axles. We use Northern Tool for getting a lot of parts for trailers and the quality on the springs, perches, etc is very nice. Alot of these campers are made as cheaply as possible and as a result they go super cheap on the stuff like tires, wheels, axles, bearings, springs etc. Once you get it weighed on each axle you will have a better idea whats going on there.
We are planning on it. We were so focused on getting back to KC for the holidays - we are hoping to drop some weight while we are here and then take it to weigh. We had it weighed when we purchased the new truck in August and it was not over weight for the truck we never adjusted the hitch so I'm sure it's not distributing weight as it should be.
Fair disclosure, I’ve worked on cars for years and now we are work camping working to retirement/ full time. I’ve had a few discussions with Camping World and have not been impressed. Trying to make an appointment is frustrating so my wife and I rely on YT and the internet and it’s worked out fine. From the highs of working on the roof to replacing the black tank valve we have been able to do it. I think, no I know you can do it.
I know the warranty paid for most of your repairs however I think you yourself could have fixed that for $500.00 or less. We have your back, we watch and comment on your videos. You can DO this!!!!!!
John does like working on his own vehicles and used to to a lot work when we had a driveway but it's harder to do on the road it seems. Honestly, we like being able to just take it somewhere and have it taken care of and the warranty on the RV has served us pretty well. I suspect when it's expired we'll do a lot more of our own repairs. And you are so right, the YT community is a great resource!
If you think you have a propane leak, get a spray bottle, fill it with soapy water and spray it on all of the connectors on your gas lines. Wherever it's leaking from, you will find from the bubbles coming from the leak.
We'll try that next time. Thanks for the tip. :)
Glad they got you guys fixed up! Great video!
Thanks 👍
We didn’t have the work done at camping world but did have the same issue. We have a 2017 keystone outback 29ubh and all 4 of our springs went flat one was broken. We upgraded to heavier duty springs, cre 3000 Equalizer, heavy duty shackle straps, and grease able wet bolts. So from what I gather on keystone forums, they use good dexter axles, but the running gear isn’t dexter and is the cheapest gear they can find.
Wow, good to know! Thanks for sharing. :)
Here's a fun fact for my camping RVing Friends... for everyone tech you have 1500 rv's /campers ... so if you need a trade or your sons and daughters needed career,think RV tech.. and remember Camping World didn't build that product they just sold it/serviced it..if your product is less than great you should take that up with the manufacturer which not only helps with resolve for you but also stops future issues in production. And don't wait for the walkthrough to know your unit do your homework first don't rely on a salesperson or even your tech giving you the walkthrough ...review and homework before purchase
Don't know about camping world yet but I personally have had a bad experience with Fire Stone just trying to buy tires 🤔 so I took myself to Less Swabs great people even with my other vehicle that I don't have tires with them yet.🙂.
Our extended warranty for our truck was a HUGE waste of money. However, our extended warranty on our RV was totally worth every penny. ExtraRide has treated us very well.
That is exactly how we feel too. Our RV warranty is with InterState
@@NoOrdinaryPath there is just so many ‘loop holes’ in the regular vehicle warranty. We were super unhappy when we had an issue and they said nope nope. Not covered. We did not renew. To this day we still get calls from them. 🤬
Of course the "give Camping World a bad name". They charged you for priority shipping for a part it took 3 weeks to get.
Well, not that it's much better, but they actually didn't order the part until we returned for the 3 week appt. We aren't saying they didn't earn their bad reputation but we are happy that we didn't end up with a horror story like others we've heard. It was annoying to pay for expedited shipping but we made that choice.
@@NoOrdinaryPath No you lived a horror story. You just refuse to accept it.
I’ve just happen to fall Upon your channel today. I like your “Real life” Thank you for sharing. Sometimes RV living posses more challenges than a stick built stationary home. I too live in my camper full time. You Rock! 👊🏻
Welcome to our channel fellow full timer!
Kristen... on our last trip of the season we thought our furnace failed. I demanded that we check the propane anyways and like your experience found sometimes the tanks are indeed empty. I am so glad that you allow your vulnerability to show.
I'm so happy it was just empty tanks! I actually filmed a rant when I first discovered it wasn't working. I left that part out. haha! I was so mad! But then when it was just empty tanks it was ok.
When we started looking for a class B a couple years ago we already knew the number 1 consideration was CW would not be in the mix. One important point to remember is CW also operates as other brands so please do your homework. We live close to a CW that bought out a large independent dealer that many liked in our area near Nashville. This was Cullem and Maxey which is next door to CW near Opryland. Their sign now says Gander RV but otherwise they're CW. Unfortunately, CW buys out numerous smaller chains or independents and seems like some they convert to CW branding and others they use something else. If this was discussed in the video and I missed it, I'm sorry. Travel safe
I can tell you the weld job on the bracket holding your spring was junk. It’s amazing it held. Let me know if it did please
Buy an extra leaf spring for a spare since it's so hard to find.
we had a negative exp. with camping world in Winter Garden Fl bought a used small trailer. They said it had been detailed and ready- guess what the black tank was full of ..... also we werent told that the frig was elec. only. also they wouild not get us a new spare tire which was shredded when we bought it there. Happy to leave there and never never never go back. thjanksd camping world
Every CW is different. We’ve been to horrible ones and great ones. They should have paid for the expedited shipping because they already diagnosed the issue and scheduled the service. In the end it’s one of those things where you need to decide if it’s worth the battle. You got your home back and can move on. Glad you guys got it all fixed up. -Chris & Suzannah
It's your gas regulator. Had this same problem last summer!
Glad you showed that RV's do need repairs. We use CW for items we can't find when we are out. We did try to make an RV deal with them. It all blew up when we ready to sign and there was a $1,500 transport fee. Tried to make it out like it was normal. Ya right maybe for them, but I've done this rodeo a few times and this was first!
Never had to use camping world's repair dept. Always fixed it myself. I did need to order a part and it arrived at my house in 2 days. Yours was a little extreme. As far as gas, I bought an indicator at lowes for $15 and swap between tanks.
We've thought about getting those indicators too.
I have no complaints against camping World. Several years ago coming out of Disnyworld we lost our trailer brakes. We pull a 20K 5th wheel. The CW of Ocala FL was very freindly and helpful. They had us up and running the next day. I buy most of my parts from them.
We will never give camping world (especially the Nashville store) another dime, our experience was horrible! Now we didn't technically have service done but the Nashville service department was involved, we purchased a year old Winibago they were supposed to do a thorough inspection and fill the LP tanks, before we took delivery, someone from the service department did walk us through after the supposed inspection took place, the things they did not fix/check were the waste tanks all 3 were frozen not from Cold (we now have to pay to have the underbelly dropped and the valves replaced) they did not fill the LP tanks they ran out in 3 days just heating water, there are a lot of other things I can fix myself I won't mention, but all they did was basically walk around it say it's ready. they had plenty of time to do the job over 2 weeks before the delivery driver picked it up. I think this was primarily the sales department get your money and get the customer out the door, they also didn't give us the free grill we were supposed to get. Never doing business with camping world aka gander, aka KOA , aka Good Sam etc etc it's a huge monopoly now $ is the bottom line customer service is a after thought.
I am sure someone has said this before but if your living in it, upgrade to 30lb tanks, you will burn thru those 20lb tanks too quick especially in the winter using the furnace. I got 30's with my fifth wheel and winter camping burns through them fast, though of going to 40 but they won't fit in my front cabinet when the tanks stay
I know this was several months ago, but I have to say that everyone is having a difficult time getting RV parts in due to COVID delays. I use a local repair shop and they are having a really difficult time getting RV parts in. I’ve never had a difficult time at camping world either and hubs and I are huge fans of warranties also. Oh and ANY homeownership comes with challenges and quick thinking. LOL
Yay! So very glad they actually got the part and got it fixed for you.
Me too! Thanks
P.s. you guys mentioned you smelled propane might of been because you were close to being out. If there isn't a steady amount going to the heater it turns itself off after a minute or two. But meantime some does escape.
That is true for sure. We did find out what the issue was... We'll be doing a video soon about it. : Thanks so much for watching.
We stayed at that KOA last summer for a few nights, it was nice and one night they had a very talented guitar player play!
Fun! We enjoyed our stay. :)
Ah....Camping World. We have had our shares of Ups and Downs with them. -Alison
Oh I know. I'm soooo sorry about your experiences there. :(
I agree with your top comments. Camping World selling PRACTICES are borderline Criminal and not at all Honest. They say one thing and then the opposite is done . Really horrible. I had only one good experience with them. It was with the TECH that installed new furnace. They need sued into being an honest business.
They did me wrong and broke my shower and then said it wasn't them. Plus I've heard a lot of other bad repairs and breaking things they weren't supposed to touch. So its a no for me on camping world for repair. I'm good with just buying waste water treatment pods from them.
I'm sorry that happened to you. They aren't our first choice but we feel lucky we didn't end up with a horror story. Thanks for watching!
We have stayed at the KOA north in Nashville, it's a nice small park.
No complaints here. ;) It's a nice little park.
I have had a positive experience with Camping World also. I purchased a used class c with an extended warranty. On our first big trip we were rear ended in OK city, all the damage totaled the RV and I got back almost all of my extended warranty. The experience with the insurance company was another issue.
Don't ever use. Camping world in Tulsa every aspect absolutely horrible.
Congratulations on 10K subscribers!
Thank you so much 😀
Glad to see you have fixed your rig and can move on. I can't say I have dealt with Camping World but I have heard horror stories. Thank goodness you were able to get your propane filled on Thanksgiving. Something to be thankful for. Oh I smashed your big red button! Thanks for sharing! Steve.
Thank you thank you!! Yes, we are just so glad it's fixed now.
I know that there is bad horror stories out there about Camping World. I'm glad that they took care of you. I just know we stir clear of them. And top experts say the same. It's a shame that they made you pay for the shipping. And possibly left the propane tank on when doing the repairs. But over all things turned out wonderful. Nothing but blue skies and happiness ahead
Yeah I wouldn't say they were "awesome" but we are glad to not have a huge horror story. I won't lie, I keep wondering if there will be something we find out later that went wrong. I hope not but they really don't have a great reputation!
@@NoOrdinaryPath ) google
You guys should look into a Mopeka tank level system. We just put one on our tank in October before our Halloween trip in the Adirondacks. We were expecting sub freezing temps. Our current camper does not have what you would call a thermal package, however the underbody does have insulation. We had never had it out this late in the year, so we wanted a way to monitor the tanks from inside the rig. Their app is really cool, and it's good to have a mental idea of how long we could run the furnace, hot water, and stove when we had a 9 inch snow dump. If you do decide to get one, try and get the newer version with metal feet, and definitely use the feet!
That is a great idea. It would certainly make things a little easier.
In Summer 2022 I did a graffiti walking tour of Austin - check out Color Cartel - so fun!
Your trailer may still have some lean because the remaining leaf spring on that side was overloaded and may have undergone some plastic deformation. At a minimum, they should have replaced both springs on that side. I would have replaced all the springs with a higher load rating. Yes, that does not increase the axle capacity, but it appears that the springs are currently the weak link.
It's nice parks are OPEN, In WA they have been roped off since March.
We haven't been across a park that was fully closed yet. Some only were open for essential workers but none closed fully. I'm sorry that has been the case there. :(
I heard their converting them to accommodate traveling antifa members.
@@tumbleweedking5668 yeah and what proof do you have of that. OMG
People are much more likely to air their negative experiences than their positive ones. That said, I've dealt with Camping World when they were up in Bath, NY on numerous occasions: to purchase (2) travel trailers, a class C and a dolly for a toad. The only problem I ever had was with the dolly. Less than ten miles from their location, the brakes started smoking. A newbie in the shop had wired them incorrectly. They sent a crew out to load the dolly on a flatbed, took it back to the shop and had it fixed the next day. The newbie was fired.
Yes, what they sell in the store is a bit overpriced, but if you're in an area where you've no other shop to get parts from....
$500 warranty claim for a $40 part and a 10 minute fix. Good on camping world. 👏
I mean if you have to than you have too but if you can avoid it, do it at all cost
You most likely checked your axel rating. I have seen you problem with other trailers with under rated axels for a trailer. Check you have grease fittings on leaf springs bolts, second check your tires are tracking straight, if not you may have week axels. Check the trailer weight tag for axel weight and have the trailer weighed is you have a acceptable reserve. Also, check your tires for weight, it all tires are made the same.
We have gotten a new underside since this video - new axels, suspension, and springs
People love to hate on Camping World. I question if many of the haters have ever used them. I have bought a TT from CW in Columbia, Missouri and used them and the CW in Grain Valley, Missouri for repairs. I have had excellent service from both. I think that the quality of each CW location depends on the manager.
I would agree
i'd dtitch the 5 gallon tanks and buy 10 gallon tanks
It's a good suggestion
They say propane has gone up substantially
They replaced the spring and then didn't fix the gouge in the frame? Boss: Do what you're told and nothing extra! Leave the frame as it is, not our problem.
Dealing with camping world right now wish I never bought from then they in my opinion, broke my trailer before I even got it because they sold it to me in winter and did not and put water through it and never told me that they didn’t winterize it when it was winterized when I bought it
If you were my customer, I would have removed that from a trailer in stock, because there is nothing custom about those Dexter axles. That's called customer Service... Are ya listening Camping World!
Short and easy answer on Camping World - NO!!!
No at all had repairs done our roof skylight hail damage and they ripped our roof put leveling caulk on it and let it go with no word to us we found out after delamination on inside bunkhouse
We haven't had a problem with camping world, the local dealer is good for service.
We thought about eating at the Back Stage grill while we waited but ended up at the park instead. :)
@@NoOrdinaryPath all of the restaurants along the road going to camping world are good. We have stayed in two rivers several times and have enjoyed take out from a few of them.
I think your propane leak may have been from the damaged gas line near the tires. If so, how fortunate that you didn’t spark a fire when the leaf spring bumped it. We have a similar size Passport (3220BH) And we love it. Its about 10 years old next month but I’m not sure how well it would hold up to us full timing. Good on ya.
Yes we feel very fortunate we did not have major issues or any fires. The Passports are nice - we've really enjoyed ours. I will say it has taken a toll with full time living though for sure! Thanks for watching.
I've only had experience with their parts department and I can tell you they will bleed you dry on anything you buy there.
Clever & Talented Woman.... mvc
Thanks
I don't understand paying for expedited shipping since they had known what partway needed 3 weeks prior.
I always bring a propane leak detector with me. If I ever smell gas, like you did, I start looking for leaks. I got mine on Amazon for about $35.
Many explosions have happened that way. Propane doesn’t smell in its original state the odor is added to it i believe. It is heavier than air therefore it sinks and sets and rolls along the ground to low spots. Watch out for those campfires.
A spray bottle with a tiny amount of dish soap added to water...spray on your suspected leaks...it will bubble where your leak is...
They have such a bad reputation that I don’t know if you can trust them or not
Would never deal with camping world, tried to once and it was a joke
Wouldn't trust camping world to tie my shoes. Buy your parts from e trailer and if you can install your self. Been pulling trailers for 20 plus years. Seen some shady stuff at CW
Sounds like we lucked out this time. Thanks for watching.
Honestly can’t believe how dangerous it was driving around with the broken spring, which meant that the entire weight of one side of the travel trailer was relying on one axle instead of two but also the same as the axle that had failed. It doesn’t bear imagining what could have happened if the spring on the front axle had failed while you were driving due to the overload on it. Camping World did not do ‘OK’ because they should never have allowed you to drive your rig away from their depot knowing you had a broken leaf spring! You could have caused a major wreck.
hmm.. Well I'm really glad we didn't wreck and that it's fixed now. Thank you for watching.
Bad thing about RVS limited places to fix get a class B any garage
Camping world you don't wont know our story it was crazy
No. A friend of my has told me horror stories. Find a good independent RV repairman and stick with him.
It is recommended to replace spring packs like that in pairs......big fail for camping world yet again!
Check into www.morryde.com SRE4000 etc And you can also add shocks, Google shock kit for travel trailers. Do your research, read reviews ETC..
It widely known NOT to go to camping world for anything
I wouldn’t let camping world work on my septic tank
All I can say regarding Camping World is even a broken clock is right twice in 24 hours. Since they didn’t order the part like they should have, THEY should’ve paid for the express shipping.
"even a broken clock is right twice" So true! I guess we've used up our CW cards. haha. Truthfully we will likely avoid them too in the future but are glad it's fixed and we can move on.
FYI, Camping World helped us last year on New Years Day, in Tampa. Our leveling system failed and driving was dangerous. They put us first on the list and fixed our system. A few months later a recall came out on the leveling system. CW’s repair was better than the factory’s recall repair. Thank you Camping World.
Wonderful! Thanks for sharing. :)
We got home they give wrong camper
Maybe you didn’t bleed the line long enough they must have shut it all off to work on it
Nope ! I've dealt with 3 of them so far, A & S RV, General RV and Camping World and have come to the conclusion that they tell you what you want to hear and deliver nothing ! Sad !!!
Yikes! Well I'm sure they have earned their reputation. :(
RV life requires creative solutions? How about having 3 kids requires creative solutions?
Your RV is intended for vacation and weekend use. Approximately 30 days per year.
You decided to live in it full time.
Imo, an unrealistic expectation. Look at the materials.
I think more durable and application specific options are available albeit at a higher cost.😅
👍
Stay as far away from Camping World as possible!
But any clue why u keep having leaf spring issues?
Because their rv isn't even close to being full time warrantied
@@bchalker perhaps overloaded and overtime it's stressed
Yes, I would agree it isn't really built for ful time living. We've put more miles on it in three years than it would likely get in an entire life time as an actual camper. We probably do need to shed some weight too. We are hoping to reevaluate when we get back to our home base in KS for the holidays.
Why would you carry a propane bottle in your front seat?
Would it be better in the back seat? 🙄💁 I didn't have the truck available.
If the camper was returned to you with empty propane tanks, that means that they didn't leak check the new propane line after they installed it. Shoddy, crappy, unsafe practices by service "techs". Typical.
I paid $2,000 for warranty and it cost me $176 to fix plus new tires $600 on a new trailer with $500 miles on it
Never buy anything from them
Yikes! So sorry that happened to you. How frustrating.
I’m looking now at buying a camper from them and as long as you bring it in once a year for a $200 dollar service a new camper has a lifetime warranty.
Thats a decent deal so long as they can fix it.
Let me know how that works out
I got that same warranty on my RV...they sure like collecting that fee every year...but somehow when it came time to repair stuff it wasn't covered...the best one was their tech...pumped grease into my bearings on the axles...blew out all 4 wheel seals and ruined all 4 sets of brakes...somehow I had to pay for this because I couldn't prove it was their fault...$1200.00 ...4 wheel seals don't all fail at once on axles with under 2k miles...I work on the trailer myself now
I did get one from Camping world. I have a friend who got one from another place because he said the service was bad at CW but then found out service at all dealers is shitty. I just took in in for its first check up and told them about four things that had broken about two weeks before I took it in. They fixed three free of charge, I had to pay to replace the light cable that had sagged and gotten dragged but I expected that.
That's puzzling about both propane tanks being empty... but at least an easy fix. Will you have to fix the hole underneath where the spring damaged it? Our old RV trailer had the whole underside closed in to keep everything from freezing, so if it had happened to us, I may have been tempted to use the Red Green solution on the hole (duct tape)! ~ Kir up on the Cumberland Plateau, TN
Well they didn't seem to think it needed any other repair. We are leaving it for now. We hope it hasn't weakened anything.
You should have the weight checked on the axels on Wendy. You could be overloaded on the rear axel.
That is the plan while at "home" for Christmas
ADDENDUM: I am currently looking at a new camper from Camping World. Thus far, it was not been what I would call my favorite thing to be doing. The salesman is cool, but the management has made the experience problematic.
Bummer! That's probably a red flag. We didn't buy ours there but we've had two repairs done there so far.
@@NoOrdinaryPath delivery is Monday. Things are needed to be done, but our family of 4 is now the owner of a 2021 Keystone 330BHS
@@shaukeki Yay! I'm sure it will be great. We love ours.