That butterfly was Sophie. I have goosebumps. When I ran a dog walking company years ago, one of my closest dogs, a lab named Candi (who lived with me a while in the end), passed. I was heartbroken. For the next couple weeks, I had butterflies flying next to me while I dog walked for hours every day. I thought maybe it was my shampoo or detergent, or something else suddenly attracting them. Until one day, I was sitting in my car between walks, and I just let go crying. We were so bonded. Then a butterfly circled up to my windshield, hovered a moment, then gracefully flew away. Right then, I knew it was Candi, as a butterfly, walking next to me after her passing.
@@TurkeyCreekjackjohnson_ funny? I made 6 figures, studied with Cesar Millan, had a client fly me on a private jet to her home in Miami to pet sit. Celebrity clients. I had an incredible business until I was injured. So laugh. I’m very proud of what I did. I’d do it again in 2 seconds if I physically could.
Ahhhh❤ Sophie came back as a butterfly 🦋 and wanted to hang out with her daddy, SUPER COOL 💓( my grammie used to tell me, butterflies were our loved ones who passed away coming to visit) sending you love from Seattle Washington xoxoxox 🥰
I have to go into incognito mode on eBay to find the items I want to buy. I notice on the local FB market place things get seen and sold so much faster. Same title and description. I wish eBay would use FB's search engine.
Yeah I got a buyer who left really bad feedback for their own admitted mistake. "I saw that the measurements were x y z but I thought the dress was longer." Pffft. They looked and it still didn't matter. Can't win with some of these people.
Yep, I been trying to sell a vintage tennis dress that my daughter wore a few times in grade school. I have girls tennis dress along with the size and all the measurements. I have gotten several asking me if this is women’s. It says girls. Do you not know the difference between girls or women’s? Then this one woman kept contacting me, what age does this fit? I told her my daughter wore it and she was tiny. Even at 33 she is only 5’2”. She responds I’m 5’4” will it fit me? After that I had to wonder if I was getting pranked.
@@kathypirok-klein3413 We are all being pranked by Ebay! :P Buyers are just lazy and silly. I blame the app. I didn't get these crazy buyers before this app was in heavy use. It also doesn't make the buyer look at the description or the photos. I guess it can't fix stupid either. :O
Thank you for doing videos, helps to keep my mind temporarily off the Milton mess I am in. Day 4 of no electric and forcasted for at least 3 more. Neighbors generator can be heard in my living room, bedroom & kitchen. Oh joy.
I evacuated to the southeast coast near Delray Beach and am waiting for power to come back on so I can go home. They are telling you about 3 more days until it is on? If you don't mind me asking, are you anywhere near Bradenton?
With the feedback...People are changing, and I hate it. Something nasty is turning happy, patient/understanting people into 'Instantly gratify me, YOU are the problem in my life". As a Bible guy, I know what it is, but it's amazing how fast society is changing.
I know what you mean about people getting nasty in society today. I deleted my Facebook account earlier this year because I was overwhelmed and shocked at just how evil some people were acting (and this was within a vintage bicycle FB group...not exactly controversial or edgy stuff). But, such is the human condition without the saving grace of our Lord Jesus Christ!
@@-RM- Yes, social media has revealed some beastly tendencies and I want less to do with people now, more than ever. But I guess that is evil dividing us.
Some buyers expect everything taken care of instantly. There's nothing you can do to please them. Best to just eat the negative and block the problem buyer. It's a numbers game and you're killing it!
I’ve had problems getting support as a buyer and a seller. It’s helpful to be able to block a person who is negative. Too bad we couldn’t do that in other aspects of our lives! lol
I’ve been watching your videos for quite a while now and I’ve never made a comment however, I just want you to consider because I am very connected with Animals psychically, and that butterfly was not just a butterfly. Sophie is telling you she’s just fine and she’s happy and she’s thankful you gave her a good life. You don’t need to respond to this. I just wanted you to know that’s why the butterfly stayed on the hat so long. We don’t always notice things right in front of us. God bless you and your family and I love your show both of them. Donna
Here’s a tip on how to handle negative feedback that seems somewhat reasonable like the feedback you received. I always give the customer a quick call. This gives me the chance to “charm” the buyer, change their tone and also to flat out ask them to revised the feedback after I take care of their issue. So far it’s worked 100% of the time. Just an FYI I keep about 2000 active listings at all times so our stores are not too different.
TITLE ADVICE Years ago TH-camr Lindy Glenn had a great video on titles. She said NEVER do abbreviations in your title. NEVER do NIB etc. She asked the rhetorical question, "Do you search for a product using abbreviations?" I sell military books. For all my titles I used key search engine words along with the book title. I used a lot of military abbreviations in my title. After Lindy's video I realized she was right. I changed all my titles and sales did increase.
Interesting abbreviations work great when people are searching for a specific game etc they want I was referring to search engine terms for people who are looking for a specific topic but don’t know the title For example you found out grandpa was in a b-17 bomber in the 8th Air Force You want some books on his unit or a memoir I used to use abbreviations in the title like WW II 8th AF 379th BG b-7 pilot WIA POW Then the title Now I do WW II 8th Air Force 379th Bomb Group B-17 pilot and book title I leave out wounded in action WIA and prisoner of war POW
The main thing to put in titles for clothing and shoes is the style code or style name. People looking for that specific item will be searching for that code.
Selling exclusively on Poshmark. I have over $100K in sales with a handful of returns, and only disagreed with a customer support decision one time. They allowed a return for fit because the armholes on a nightgown weren't big enough for my customer's exceptionally large arms. How many listings of a nightgown list how big the arm holes are? If you have exceptionally large arms and you didn't see the measurement, wouldn't you ask before buying? All other measurements were included. Poshmark's terms of service are that returns are not allowed for fit. That said, I would give them 4.9. In that one instance, I believe I got a new customer service rep who didn't know the TOS thoroughly. Other than that once instance, completely satisfied.
I have sold Betamax cassettes before and after getting a few returns because they are not VHS I started putting not VHS in my listings to help people understand that they were not VHS. Whoever made the listing was being smart and more than likely stopped a few people from purchasing by mistake.
The biggest problem I have had is people dont read. You could have "NOT A VHS TAPE" in the first line and someone would still buy it thinking its a VHS tape and leave negative feedback. I'm always grateful when they reveal themselves before the order ships. Nothing will get your order canceled and blocked faster than threating me with a return because YOU failed to read 🙄🤣
Customer service ratings: eBay F. Facebook SUPER F. The process of trying to talk to an actual person is ridiculous. I'm so sick of getting directed to automated services.
Feed back, I would think 48 hours to get back to someone is reasonable. I’ve gotten a couple complaints, via email which are resolved and no formal complaint filed but!!! The strong language (putting it nicely) used and the accusations that I’m somehow a terrible nasty deceptive person is crazy. I literally have to walk away and telling myself the customer is just unreasonably upset but upset none the less go back, be kind and resolve. I don’t know why some people are like that.
Your comment about the pricing dynamic between you and your wife sounds familiar. My wife and I do the same thing on our site, especially with offers / counters. I always tell her she’s trying to “squeeze a dollar”, while she tells me I’m “ giving it away” 😀. It all works out, since we balance each other!
If eBay had the same customer service as Amazon, I would have a lot more hope about the growth of eBay in the next 10 years. I have 100% feedback, 23 year old account, 1900 sold listings, 1200 positive feedback, and can easily say eBay has the worst customer service I have ever experienced. It's heartbreaking as it use to be so good.
Its not customer service. its leadership. They are more concerned with letting buyers ripping sellers off, but not as much as they rip us off with all the seller fees.
@@Cbgrandtheftauto It’s particularly easy to get money back on damaged or stolen items. Call them & they’ll email a document for you to sign stating that you’re not lying and truly got ripped off. The biggest issues in my eyes are: 1. Closing accounts for little to no reason, and allowing no way/impractical ways to reinstate accounts. 2. Feedback removal 3. Allowing brands to abuse VeRO which in turn gets sellers banned for doing nothing wrong.
That Amazon is woeful , I've lost count the amount of times I've rang them up , as a buyer {and not to complain about a seller} because I can't get on me account 😂 ! I wish they spoke English 🤦🏼♀️ Thanks Kevin and Reagan 💞💙🇬🇧
Hi Kevin, I too enjoy your videos. I have to say in defensive customer service for eBay. I have some very good results with them. A customer wrote a negative comment about a shirt that I sold saying it was junk The person never contacted me to say they were unhappy or asked for a refund or reduction of price. I wrote to eBay explaining the situation and within 20 minutes that negative comment was gone to my surprise.
Im a FT ebay seller, but last night Amazon called me about a missed delivery to my house. When they asked if i had any other questions, i asked what the digital coupons were for when you agree to take a later shipping date to combine orders.... and the rep didn't even know what the hell i was talking about
Wow Kevin I had an awkwardly similar message like that, funny how the same lingo was used. Mine was a videonow gadget and I even had pictures up that showed the item working.
Given enough time resellers are going to have to seek legal representation to get eBay to resolve negative feedback and possible suits against scam reviewers. Lawyers will attack anything if they believe it is worth it
I sell mostly on Mercari and I give them an A for selling.. but an F for customer service on shipping overages. Recently I sent out 2- General Foam . plastic pink pumpkin pails… just like the orange one you have up there in the loft in this video. They weighed 3.45 ounces each and the FedEx charge the buyer paid was $8.99 for 4 lbs. Fed ex said box was 15 lbs!!! And charged me an additional $16. That makes total shipping $24.99…I was flabbergasted! I contacted Customer Service several times and they just kept saying they can’t do anything about it. I mean, this is ridiculous 15 pounds for something that weighs less than 2 pounds and I gave 2 pounds for the box and bubble wrap??? I told them there’s no possible way that two Plastic Halloween pale pumpkins weighed 15 pounds!!! Then they said if I could prove it, they may do something, but when the package is gone, the buyer already has it. How am I supposed to do that?
@blueberties1657 I was just thinking of going through my listings and changing FedEx to UPS sure post. I have an extra large general foam light up outdoor pumpkin also and if I put an actual measurements, FedEx wants $45 to ship it and everyone else shipping. The same thing has like $18… bye bye Fed Ex!
That's awesome that they didn't just remove the listing completely. I find taking and posting the pictures to be one of the tedious parts of the process. Also, if it's a clothing item, which requires measurements, getting all of that info again can be a pain.
I blame amazon.. SOO many ppl use it. 24/7 service. Don't like a product, they can instantly print a return slip and out the door... But the real world doesn't work that way. The real ones don't have thousands of employees or automated systems that can answer your questions. If you buy second hand or from a reseller, always give grace... .
I had a thought the other day that native speakers of Spanish for example may have a subtle advantage for titling due to language structure difference. E.g., English speakers would say "brown bear" vs. "oso pardo", flipping the most significant element as the first word. I.e., think in Spanish and translate word for word to English. Just a thought . . . :P
I have no sympathy for sellers that go by tag sizes like Lg, Md etc. Those sizes are meaningless between manufacturers and even with different lines within the same manufacturer and as you said - time when made can also vary. Break out the ruler always.
Kevin, I've had TWO negative feedbacks in recent weeks that were unwarranted and I got eBay to remove both of them. The first was somebody who said the item didn't work and refused to return it but demanded a partial refund. I only said please submit a return request so they left negative feedback. It's funny because I was really appreciating your video statement not to give partial refunds and this was CLEARLY somebody just fishing to get the item for less. Otherwise why would you want a PARTIAL refund and refuse to return the thing if it didn't work? The second was a buyer who even wrote in the feedback that it was their own fault they did not read my description (nor the title, nor look at my photos), and never even contacted me but they felt screwed. eBay also removed that one at my request. I've been around and around years ago on other items where somebody DID NOT READ THE DESCRIPTION, and ever since then I've put in every description block in capital letters ALWAYS READ THE DESCRIPTION AND CONDITION CAREFULLY! And yet some people just don't, for whatever reason...
I only sell on eBay and I would give them a C-, up from an F because recently I was actually able to speak to a representative who actually helped me resolve a problem re a return I had approved where I bought the return label for the buyer and then issued a full refund before she printed the label. I learned that the buyer must print the label before the refund is issued because that label “goes away” at that point.
My experience with eBay customer service has been mixed as a seller. In my experience,they have helped me out with issues with buyers wanting refunds for reasons that were not my fault (i.e. items with tracking showing delivery that buyer claims not to have received). However, eBay has not been helpful in removing negative feedback, or reinstating listings that were supposedly “prohibited ( although there were multiple listings for the same item). Based on what sellers pay in fees, customer service should be more helpful.
I hate that we as sellers get rated on shipping costs. I have no control over that. I put in the measurements and weight and ebay computes. I make all my packages as light and compact as safely possible. I shil out same day. What else can I do?
eBay D, Poshmark B … I have really enjoyed Poshmark but will probably have to do more EBay now that Poshmark changed fees and are charging buyers. Sales have plummeted. Very sad time.
I've had the same but, it was a lego toy. The buyer didnt read the description or specifics and when it arrived they expected a new item in the box ur was used. It was a used item and box wasnt included which showed in pictures and descriptions. She decided to be deceptive in her tactics to get a refund and keep the item by stating i was the one at fault and my description was misleading. It wasnt pictures matched the description. It felt like the twilight zone dealing with this buyer. She was so rude and it was her fault but, wanted me to pay for her mistake.
Wow, do you know the whole story? I had not even noticed, how should he have said it? Regardless, there are better ways to make your opinion be known in a more positive light. Did you consider that his children may read through these comments? Do you think that what you said and how you said it is the best way to make your opinion be known so that what you say may actually motivate him to change or at least think about it? I hope your comment is not a reflection on your personality as a whole or even in part.
The context in which he said it seemed like it was so that people in the comments would not start lecturing Him about not listing it that way as if he didn't already know not to. He even mentioned he didn't say it to pick on her etc 🤷♀️
I never have problems with ebay customer support. It probably has to do with being a member for 20 years, but while they are friendly and attempt to help, their hands are tied by Ebay's automated system.
Me too, they are great! customer service reps are great ! not crying for you ,you got most of the sales on ebay join the rest of us non Uber people that don't rip off yard salers
@@DanielJacobs-t8q Pssshh.. I wish I had sales. My sales are down 30% and have been in the gutter since July. I dont do yard sales. People use ebay as a way to price their stuff and bargain with. I buy bulk so I only have a few dollars invested into each item. People want to spend less than $20 on their order with shipping. It's how I can make any kind of profit selling right now. My high value items haven't moved in months despite constant price drops and discounts.
Daniel, I think that was a rude comment you made to Kevin .He does not rip-off yard sellers . Yard sellers are out there to sell the items ...If they didn't want to sell it for the price he's willing to pay, they wouldn't sell it . Your comment is ridiculous .@@DanielJacobs-t8q
Ebay - B+ Also shirts and jeans can be annoying to figure out the gender. (They should all just put it on the tag to be honest) button placement and shape are good places to start. Last resort is the pit to pit measurement and comparing it to usual sizes.
Mercari is a grade B for me they always get back quickly with me and usually decide in my favor. But EBay is a D, it’s hard to get to talk to a human and when you do they don’t seem to understand basic logic. Although they’ve been better lately. For example I’ve had items completely sealed with undamaged outer packaging that the buyer said were destroyed on the inside! And these weren’t fragile items, lol
The more UNIQUE your item is- the LESS HASSLE you have with Key Words and B.S. IT PAYS TO TRY TO GET MORE UNIQUE ITEMS and to THINK OUT SIDE OF THE BOX. P.S. I cannot believe you sold those Tupperware Salt & Peppers ; you can still find them in any thrift store - never a need to buy them online. I gave up on all Tupperware - it's too too too common and easy to find in the wild.
Negative feedback happens. Unless it's a glaring error that the bots can see the seller gets to eat it if the buyer isn't reasonable. (and understands sizing) If you can, put in BOTH modern and vintage sizes because the item is both. Womens' sizes have changed radically in the last 60 years , but I didn't know menswear was just as bad. (a 1950s size 14 is...I think about an 8/10 now.) Vintage buyers know that; noobs...don't.
Your opening statement though when all these pa ts thar aren't jncos listed as jnco style how isn't that manipulation. Can't even find jncos because you have to scroll through all the fakes and other brands
Promoted listings. I feel you should do a 2% experiment. Promote all of your listings at 2% for a week and report back. I think you will be surprised by the result.
EBAY Customer service grade "F". It's nearly impossible to talk to a human, been selling on ebay for 25 years, Top Rated Seller, doesn't matter. If another platform gives me access to a similar sized customer base, I'm out. Until then, I'll continue on ebay. In the end, it's all about access to the global customer base that matters the most to me.
Ebay gets a 2 out of 5 . Don’t much care for the automated assistant or the people in India . The only way to get to a person is if you still have the 800 number .
Ebay B no specific issues Poshmark B no specific issues FB market C Just can be a hassle with buyers Mercari FFFFF. Removed all my listings. CS is a JOKE
Not so much an answer for your customer service question, but I'll say my piece anyway. Why does Facebook have a category for knives, separate from the kitchen knives category, yet you can't sell knives other than kitchen knives because they are quote "dangerous weapons"? Obviously I learned pretty quick and they just gave me a warning and took down my listing, but that is definitely a customer service issue. Though it is listed in their prohibited stuff under weapons, along with utility knives (guess we can't do any physical labor out here except preparing meals with knives 8 times the length). Well I guess it isn't entirely true, we can buy things that are totally safe for physical labor, such as chainsaws, on Facebook.
I think eBay search manipulation policy is just as, if not more, brilliant than the final value fee on shipping from years ago. It wouldn’t be hard to imagine a room full a monkeys on computers coming up with these ideas over at eBay headquarters. I really hope they see the light soon and realize that if you build it they will come, and if you destroy it, they will leave…
I am experiencing eBay now sending offers on items I m literally just passing by, not interested in, just browsing. So annoying!
Me too. If I want to buy it look I WILL don’t send me offers my god
That butterfly was Sophie. I have goosebumps. When I ran a dog walking company years ago, one of my closest dogs, a lab named Candi (who lived with me a while in the end), passed. I was heartbroken. For the next couple weeks, I had butterflies flying next to me while I dog walked for hours every day. I thought maybe it was my shampoo or detergent, or something else suddenly attracting them. Until one day, I was sitting in my car between walks, and I just let go crying. We were so bonded. Then a butterfly circled up to my windshield, hovered a moment, then gracefully flew away. Right then, I knew it was Candi, as a butterfly, walking next to me after her passing.
Dog walking company lol
@@TurkeyCreekjackjohnson_ funny? I made 6 figures, studied with Cesar Millan, had a client fly me on a private jet to her home in Miami to pet sit. Celebrity clients. I had an incredible business until I was injured. So laugh. I’m very proud of what I did. I’d do it again in 2 seconds if I physically could.
@@iLoveVintageNYC I have a gold fish sitting company my best client is the Easter bunny
@@TurkeyCreekjackjohnson_your rude
Ahhhh❤ Sophie came back as a butterfly 🦋 and wanted to hang out with her daddy, SUPER COOL 💓( my grammie used to tell me, butterflies were our loved ones who passed away coming to visit) sending you love from Seattle Washington xoxoxox 🥰
I had that same thought! My Sis had dragonflies surround her daily after our grandma passed
I agree!
Truest to the Core!💪🇺🇸♥️🙏😇
As far as EBay searches go, the results are always showing things I don’t want to see or buy.
I have to go into incognito mode on eBay to find the items I want to buy.
I notice on the local FB market place things get seen and sold so much faster.
Same title and description.
I wish eBay would use FB's search engine.
I put measurements on everything, on the photographs themselves, yet buyers never look at anything. Vintage sizes are way smaller than current sizes.
Yeah I got a buyer who left really bad feedback for their own admitted mistake. "I saw that the measurements were x y z but I thought the dress was longer." Pffft. They looked and it still didn't matter. Can't win with some of these people.
TOTALLY IRRITATING!!
Yep, I been trying to sell a vintage tennis dress that my daughter wore a few times in grade school. I have girls tennis dress along with the size and all the measurements. I have gotten several asking me if this is women’s. It says girls. Do you not know the difference between girls or women’s? Then this one woman kept contacting me, what age does this fit? I told her my daughter wore it and she was tiny. Even at 33 she is only 5’2”. She responds I’m 5’4” will it fit me? After that I had to wonder if I was getting pranked.
@@kathypirok-klein3413 We are all being pranked by Ebay! :P Buyers are just lazy and silly. I blame the app. I didn't get these crazy buyers before this app was in heavy use. It also doesn't make the buyer look at the description or the photos. I guess it can't fix stupid either. :O
Thank you for doing videos, helps to keep my mind temporarily off the Milton mess I am in. Day 4 of no electric and forcasted for at least 3 more. Neighbors generator can be heard in my living room, bedroom & kitchen. Oh joy.
Thank Goodness for YT & Kevin to bring a minute of normal to what you're going through. Hurricane aftermath sucks!
I evacuated to the southeast coast near Delray Beach and am waiting for power to come back on so I can go home. They are telling you about 3 more days until it is on? If you don't mind me asking, are you anywhere near Bradenton?
@@AnAmericanGirl4Sure Oh no! You're in limbo waiting.. so frustrating. I'm up north but have experienced what you're going through. I feel for you!
@@lyndi9082 Thanks for your reply, 3 days was hopeful but probably not realistic for Manatee County.
@@AnAmericanGirl4Sure glad you made it over here.
Im glad i watch your videos including a bunch more other utubers because im learning all by myself.
Me too!
With the feedback...People are changing, and I hate it. Something nasty is turning happy, patient/understanting people into 'Instantly gratify me, YOU are the problem in my life". As a Bible guy, I know what it is, but it's amazing how fast society is changing.
I know what you mean about people getting nasty in society today. I deleted my Facebook account earlier this year because I was overwhelmed and shocked at just how evil some people were acting (and this was within a vintage bicycle FB group...not exactly controversial or edgy stuff). But, such is the human condition without the saving grace of our Lord Jesus Christ!
We know something is happening. Our world has changed so much in the past few years.
@@-RM- Yes, social media has revealed some beastly tendencies and I want less to do with people now, more than ever. But I guess that is evil dividing us.
The social media / Amazon affect!
it’s the amazon prime effect there’re used to the excessively generous customer service on there
Ebay B+ Things usually work out, but the time and hassle is sometimes frustrating
Some buyers expect everything taken care of instantly. There's nothing you can do to please them. Best to just eat the negative and block the problem buyer. It's a numbers game and you're killing it!
I’ve had problems getting support as a buyer and a seller. It’s helpful to be able to block a person who is negative. Too bad we couldn’t do that in other aspects of our lives! lol
I’ve been watching your videos for quite a while now and I’ve never made a comment however, I just want you to consider because I am very connected with Animals psychically, and that butterfly was not just a butterfly. Sophie is telling you she’s just fine and she’s happy and she’s thankful you gave her a good life. You don’t need to respond to this. I just wanted you to know that’s why the butterfly stayed on the hat so long. We don’t always notice things right in front of us. God bless you and your family and I love your show both of them. Donna
Here’s a tip on how to handle negative feedback that seems somewhat reasonable like the feedback you received. I always give the customer a quick call. This gives me the chance to “charm” the buyer, change their tone and also to flat out ask them to revised the feedback after I take care of their issue. So far it’s worked 100% of the time. Just an FYI I keep about 2000 active listings at all times so our stores are not too different.
TITLE ADVICE Years ago TH-camr Lindy Glenn had a great video on titles. She said NEVER do abbreviations in your title. NEVER do NIB etc. She asked the rhetorical question, "Do you search for a product using abbreviations?" I sell military books. For all my titles I used key search engine words along with the book title. I used a lot of military abbreviations in my title. After Lindy's video I realized she was right. I changed all my titles and sales did increase.
I search for AOP shirts all the time. It depends on the item. People who purchase a lot of vintage shirts and hats search with key abv.
@@brianrice1613 any comic book uses short form VF = very fine, NM = near mint
So true. I don’t even put NEW or USED because you can filter that on the search 😅
I use abbreviations when I'm looking up video games. I'm sure depending on what it is people use abbreviations. Like CIB, NWT. Ect
Interesting abbreviations work great when people are searching for a specific game etc they want I was referring to search engine terms for people who are looking for a specific topic but don’t know the title For example you found out grandpa was in a b-17 bomber in the 8th Air Force You want some books on his unit or a memoir I used to use abbreviations in the title like WW II 8th AF 379th BG b-7 pilot WIA POW Then the title Now I do WW II 8th Air Force 379th Bomb Group B-17 pilot and book title I leave out wounded in action WIA and prisoner of war POW
Nice silver spotted fritillary! Combining my love of entomology (two graduate degrees) and reselling in the same video!!
The main thing to put in titles for clothing and shoes is the style code or style name. People looking for that specific item will be searching for that code.
Selling exclusively on Poshmark. I have over $100K in sales with a handful of returns, and only disagreed with a customer support decision one time. They allowed a return for fit because the armholes on a nightgown weren't big enough for my customer's exceptionally large arms. How many listings of a nightgown list how big the arm holes are? If you have exceptionally large arms and you didn't see the measurement, wouldn't you ask before buying? All other measurements were included. Poshmark's terms of service are that returns are not allowed for fit. That said, I would give them 4.9. In that one instance, I believe I got a new customer service rep who didn't know the TOS thoroughly. Other than that once instance, completely satisfied.
Oh! we had those salt and pepper shakers when I was a kid!! 😮😊
I have sold Betamax cassettes before and after getting a few returns because they are not VHS I started putting not VHS in my listings to help people understand that they were not VHS. Whoever made the listing was being smart and more than likely stopped a few people from purchasing by mistake.
The biggest problem I have had is people dont read. You could have "NOT A VHS TAPE" in the first line and someone would still buy it thinking its a VHS tape and leave negative feedback. I'm always grateful when they reveal themselves before the order ships. Nothing will get your order canceled and blocked faster than threating me with a return because YOU failed to read 🙄🤣
Customer service ratings: eBay F. Facebook SUPER F. The process of trying to talk to an actual person is ridiculous. I'm so sick of getting directed to automated services.
Feed back, I would think 48 hours to get back to someone is reasonable. I’ve gotten a couple complaints, via email which are resolved and no formal complaint filed but!!! The strong language (putting it nicely) used and the accusations that I’m somehow a terrible nasty deceptive person is crazy. I literally have to walk away and telling myself the customer is just unreasonably upset but upset none the less go back, be kind and resolve. I don’t know why some people are like that.
🦋 Great video! And you and your wife with the price adjustments is probably helping your eBay algorithm. 🤣🤣👍🏻👍🏻⭐️⭐️⭐️⭐️⭐️
3:12 the jacket thing is why i have leathers and jerseys that i have never listed
Your comment about the pricing dynamic between you and your wife sounds familiar. My wife and I do the same thing on our site, especially with offers / counters. I always tell her she’s trying to “squeeze a dollar”, while she tells me I’m “ giving it away” 😀. It all works out, since we balance each other!
If eBay had the same customer service as Amazon, I would have a lot more hope about the growth of eBay in the next 10 years.
I have 100% feedback, 23 year old account, 1900 sold listings, 1200 positive feedback, and can easily say eBay has the worst customer service I have ever experienced. It's heartbreaking as it use to be so good.
Its not customer service. its leadership. They are more concerned with letting buyers ripping sellers off, but not as much as they rip us off with all the seller fees.
@@Cbgrandtheftauto It’s particularly easy to get money back on damaged or stolen items. Call them & they’ll email a document for you to sign stating that you’re not lying and truly got ripped off.
The biggest issues in my eyes are:
1. Closing accounts for little to no reason, and allowing no way/impractical ways to reinstate accounts.
2. Feedback removal
3. Allowing brands to abuse VeRO which in turn gets sellers banned for doing nothing wrong.
Poshmark-4.8, but I think the new fee structure will cost me sales.
That Amazon is woeful , I've lost count the amount of times I've rang them up , as a buyer {and not to complain about a seller} because I can't get on me account 😂 ! I wish they spoke English 🤦🏼♀️ Thanks Kevin and Reagan 💞💙🇬🇧
Hi Kevin, I too enjoy your videos. I have to say in defensive customer service for eBay. I have some very good results with them. A customer wrote a negative comment about a shirt that I sold saying it was junk The person never contacted me to say they were unhappy or asked for a refund or reduction of price. I wrote to eBay explaining the situation and within 20 minutes that negative comment was gone to my surprise.
Not anymore
Im a FT ebay seller, but last night Amazon called me about a missed delivery to my house. When they asked if i had any other questions, i asked what the digital coupons were for when you agree to take a later shipping date to combine orders.... and the rep didn't even know what the hell i was talking about
@blueberties1657do they expire?
This guy has never been wrong about anything ever. It's always somebody else's fault, always.
Good morning Kevin, my mom and family are from Virginia 😊😊
Wow Kevin I had an awkwardly similar message like that, funny how the same lingo was used. Mine was a videonow gadget and I even had pictures up that showed the item working.
Your great you do a great job keep up the good work ❤
My sales have been so so slow, I think it’s due to cost shipping and the fact many just do not have extra money to buy online
Amazon=(C-), eBay=(B+). We're going to get WalMart going sometime soon. We'll see how that goes.
Given enough time resellers are going to have to seek legal representation to get eBay to resolve negative feedback and possible suits against scam reviewers. Lawyers will attack anything if they believe it is worth it
I sell mostly on Mercari and I give them an A for selling.. but an F for customer service on shipping overages. Recently I sent out 2- General Foam . plastic pink pumpkin pails… just like the orange one you have up there in the loft in this video. They weighed 3.45 ounces each and the FedEx charge the buyer paid was $8.99 for 4 lbs. Fed ex said box was 15 lbs!!! And charged me an additional $16. That makes total shipping $24.99…I was flabbergasted! I contacted Customer Service several times and they just kept saying they can’t do anything about it. I mean, this is ridiculous 15 pounds for something that weighs less than 2 pounds and I gave 2 pounds for the box and bubble wrap??? I told them there’s no possible way that two Plastic Halloween pale pumpkins weighed 15 pounds!!! Then they said if I could prove it, they may do something, but when the package is gone, the buyer already has it. How am I supposed to do that?
I had that happen with eBay. No response from eBay no response from USPS.
@blueberties1657 I was just thinking of going through my listings and changing FedEx to UPS sure post. I have an extra large general foam light up outdoor pumpkin also and if I put an actual measurements, FedEx wants $45 to ship it and everyone else shipping. The same thing has like $18… bye bye Fed Ex!
@@michelecirrincione6848at least with USPS you can go in person to your local postmaster general. I had to, once
That's awesome that they didn't just remove the listing completely. I find taking and posting the pictures to be one of the tedious parts of the process. Also, if it's a clothing item, which requires measurements, getting all of that info again can be a pain.
Love your videos. Thanks for sharing.
eBay - A
I put in very detailed descriptions & measurements, so I rarely have any issues or returns
Ditchit has made every purchase smooth and worry-free-I’m not going back to Amazon. 😊
I blame amazon.. SOO many ppl use it. 24/7 service. Don't like a product, they can instantly print a return slip and out the door... But the real world doesn't work that way. The real ones don't have thousands of employees or automated systems that can answer your questions. If you buy second hand or from a reseller, always give grace...
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People can be rude. Not me😊
Your place and Hustle at Home Mom place are the orderly places on TH-cam!
I had a thought the other day that native speakers of Spanish for example may have a subtle advantage for titling due to language structure difference. E.g., English speakers would say "brown bear" vs. "oso pardo", flipping the most significant element as the first word. I.e., think in Spanish and translate word for word to English. Just a thought . . . :P
I have no sympathy for sellers that go by tag sizes like Lg, Md etc. Those sizes are meaningless between manufacturers and even with different lines within the same manufacturer and as you said - time when made can also vary. Break out the ruler always.
Kevin, I've had TWO negative feedbacks in recent weeks that were unwarranted and I got eBay to remove both of them. The first was somebody who said the item didn't work and refused to return it but demanded a partial refund. I only said please submit a return request so they left negative feedback.
It's funny because I was really appreciating your video statement not to give partial refunds and this was CLEARLY somebody just fishing to get the item for less. Otherwise why would you want a PARTIAL refund and refuse to return the thing if it didn't work?
The second was a buyer who even wrote in the feedback that it was their own fault they did not read my description (nor the title, nor look at my photos), and never even contacted me but they felt screwed. eBay also removed that one at my request. I've been around and around years ago on other items where somebody DID NOT READ THE DESCRIPTION, and ever since then I've put in every description block in capital letters ALWAYS READ THE DESCRIPTION AND CONDITION CAREFULLY! And yet some people just don't, for whatever reason...
When eBay removes a listing for cause it seems like it depends on the cause as to whether they allow the seller access to the removed listing.
I only sell on eBay and I would give them a C-, up from an F because recently I was actually able to speak to a representative who actually helped me resolve a problem re a return I had approved where I bought the return label for the buyer and then issued a full refund before she printed the label. I learned that the buyer must print the label before the refund is issued because that label “goes away” at that point.
They are all for the buyer not the seller mercari. They are more apt to give the money back to them without even justification
Poshmark - A (up until now was my main platform)
Mercari - never involved support
Depop - never involved support
Ebay - never involved support
My experience with eBay customer service has been mixed as a seller. In my experience,they have helped me out with issues with buyers wanting refunds for reasons that were not my fault (i.e. items with tracking showing delivery that buyer claims not to have received). However, eBay has not been helpful in removing negative feedback, or reinstating listings that were supposedly “prohibited ( although there were multiple listings for the same item). Based on what sellers pay in fees, customer service should be more helpful.
I hate that we as sellers get rated on shipping costs. I have no control over that. I put in the measurements and weight and ebay computes. I make all my packages as light and compact as safely possible. I shil out same day. What else can I do?
eBay D, Poshmark B … I have really enjoyed Poshmark but will probably have to do more EBay now that Poshmark changed fees and are charging buyers. Sales have plummeted. Very sad time.
Ebay is "The pot calling the kettle black". Ebay is very manipulating. Period.
I've had the same but, it was a lego toy. The buyer didnt read the description or specifics and when it arrived they expected a new item in the box ur was used. It was a used item and box wasnt included which showed in pictures and descriptions. She decided to be deceptive in her tactics to get a refund and keep the item by stating i was the one at fault and my description was misleading. It wasnt pictures matched the description. It felt like the twilight zone dealing with this buyer. She was so rude and it was her fault but, wanted me to pay for her mistake.
So, how did it turn out?
Throwing Bubbas GF under the bus for an honest mistake is terrible. Intentionally making sure it’s known it WASNT YOU is pure ignorance.
Wow, do you know the whole story? I had not even noticed, how should he have said it? Regardless, there are better ways to make your opinion be known in a more positive light. Did you consider that his children may read through these comments? Do you think that what you said and how you said it is the best way to make your opinion be known so that what you say may actually motivate him to change or at least think about it? I hope your comment is not a reflection on your personality as a whole or even in part.
The context in which he said it seemed like it was so that people in the comments would not start lecturing Him about not listing it that way as if he didn't already know not to. He even mentioned he didn't say it to pick on her etc 🤷♀️
I never have problems with ebay customer support. It probably has to do with being a member for 20 years, but while they are friendly and attempt to help, their hands are tied by Ebay's automated system.
Me too, they are great! customer service reps are great ! not crying for you ,you got most of the sales on ebay join the rest of us non Uber people that don't rip off yard salers
@@DanielJacobs-t8q Pssshh.. I wish I had sales. My sales are down 30% and have been in the gutter since July. I dont do yard sales. People use ebay as a way to price their stuff and bargain with. I buy bulk so I only have a few dollars invested into each item. People want to spend less than $20 on their order with shipping. It's how I can make any kind of profit selling right now. My high value items haven't moved in months despite constant price drops and discounts.
Daniel, I think that was a rude comment you made to Kevin .He does not rip-off yard sellers . Yard sellers are out there to sell the items ...If they didn't want to sell it for the price he's willing to pay, they wouldn't sell it . Your comment is ridiculous .@@DanielJacobs-t8q
Poshmark : C, Ebay : B.
Ebay sticks to their guidelines and won't give a seller a break I HATE them after 25 years of liking them.........
Hey Kevin what does a original Nintendo go for with 2 controllers and the power cord
If a shirt is in the men's shirts category, do you really need to put the work "shirt" in it?
Thank u for my McDonald's 70s glass glass. Lol. Arrived perfect. Bless U in my man cave. The buying is kinda on ebay not dibdit. Sorry.
Ebay - B+
Also shirts and jeans can be annoying to figure out the gender. (They should all just put it on the tag to be honest) button placement and shape are good places to start. Last resort is the pit to pit measurement and comparing it to usual sizes.
Sleeve length is a huge indicator. I usually just tried it on. If the sleeves were long enough it was always menswear. (I'm a size XL 1X TALL female.)
Mercari is a grade B for me they always get back quickly with me and usually decide in my favor. But EBay is a D, it’s hard to get to talk to a human and when you do they don’t seem to understand basic logic. Although they’ve been better lately. For example I’ve had items completely sealed with undamaged outer packaging that the buyer said were destroyed on the inside! And these weren’t fragile items, lol
Amazon: F- minus!
The more UNIQUE your item is- the LESS HASSLE you have with Key Words and B.S. IT PAYS TO TRY TO GET MORE UNIQUE ITEMS and to THINK OUT SIDE OF THE BOX. P.S. I cannot believe you sold those Tupperware Salt & Peppers ; you can still find them in any thrift store - never a need to buy them online. I gave up on all Tupperware - it's too too too common and easy to find in the wild.
Negative feedback happens. Unless it's a glaring error that the bots can see the seller gets to eat it if the buyer isn't reasonable. (and understands sizing) If you can, put in BOTH modern and vintage sizes because the item is both. Womens' sizes have changed radically in the last 60 years , but I didn't know menswear was just as bad. (a 1950s size 14 is...I think about an 8/10 now.) Vintage buyers know that; noobs...don't.
ebay A+ been selling since 1998. much better today and cheaper then 20+ years ago!
Hope your day is good. Hugs Kevin!😊
Both eBay and Mecari A-
Depop F-
Poshmark D-
Whatnot C-
Offerup B+
Ebay, I give the a "c", I actually have a lot more luck chatting that trying to call in.
How do you get past the completely useless AI replies?
You have to say the same thing over about three times before they finally ask you if you prefer to chat or get a call.
The old ebay message ghoster I hope my problems just go away. That's my method lol
Search manipulation happens daily in the sports card realm. So this might be spilling over as a knee-jerk reaction by eBay.
Ebay A-
Etsy A+
Mercari C- (my fault, not much listed)
Poshmark F- (I don't have time or like to share)
the sharing/following thing is so stupid, especially since they have bots to do it.
Your opening statement though when all these pa ts thar aren't jncos listed as jnco style how isn't that manipulation. Can't even find jncos because you have to scroll through all the fakes and other brands
I had a bad buyer like that. As soon as you issue a refund, ebay will remove the feedback
Promoted listings. I feel you should do a 2% experiment. Promote all of your listings at 2% for a week and report back. I think you will be surprised by the result.
District - A
eBay - B
Whatnot - B
Mercari - F
Me just realizing you live virginia idont know why i didnt catch it from commonwealth lol now i feel slow
I'm not a reseller technically i sell sports cards on ebay part time also live in va
ebay - D
Whatnot - C
Mercari - H ( yes H as in off the rating scale bad )
Facebook - ( they provide customer service lol )
EBay A
Awesome video
Mercari - B (but I need to list 😂)
EBay uk is really good in some places
524 Harley Port
I have no problem with you putting (not a vhs) in the listing. Young new buyers genuinely might not understand the difference between beta and vhs.
Agree! Not sure why that's an issue! It's a legit description imo
Gave up online bullshit selling sites 29 plus years ago.
EBAY Customer service grade "F". It's nearly impossible to talk to a human, been selling on ebay for 25 years, Top Rated Seller, doesn't matter. If another platform gives me access to a similar sized customer base, I'm out. Until then, I'll continue on ebay. In the end, it's all about access to the global customer base that matters the most to me.
How can u even contact eBay customer service! I can’t!
eBay D
eBay- B
Mercari- F
FB Marketplace- not used yet
Ebay gets a 2 out of 5 . Don’t much care for the automated assistant or the people in India . The only way to get to a person is if you still have the 800 number .
We Love Ebay! C minus at best... George, Los Angeles
ebay... I haven't had any problems with customer service...yet.
Same. They get an A from me!
They've failed me
Ebay B no specific issues
Poshmark B no specific issues
FB market C Just can be a hassle with buyers
Mercari FFFFF. Removed all my listings. CS is a JOKE
DO U HAVE ANYMOE OF THEM BANDAGES ? I CLD USE A BOX
Yeah I think there are more
eBay - B
Amazon - F
EBay "A". I have only been selling for 2 years.
Not so much an answer for your customer service question, but I'll say my piece anyway. Why does Facebook have a category for knives, separate from the kitchen knives category, yet you can't sell knives other than kitchen knives because they are quote "dangerous weapons"?
Obviously I learned pretty quick and they just gave me a warning and took down my listing, but that is definitely a customer service issue. Though it is listed in their prohibited stuff under weapons, along with utility knives (guess we can't do any physical labor out here except preparing meals with knives 8 times the length). Well I guess it isn't entirely true, we can buy things that are totally safe for physical labor, such as chainsaws, on Facebook.
I think eBay search manipulation policy is just as, if not more, brilliant than the final value fee on shipping from years ago. It wouldn’t be hard to imagine a room full a monkeys on computers coming up with these ideas over at eBay headquarters. I really hope they see the light soon and realize that if you build it they will come, and if you destroy it, they will leave…
eBay: B
Depop: D
Whatnot: B