281 - Mastering Difficult Conversations: Insights on Effective Leadership with Paul Falcone

As my guest this week will tell you: to avoid a difficult conversation, is to choose the path of least resistance. But when leaders choose the easy way out? Nothing good ever comes from it; only rising frustrations, anxieties, and eventually, resignations.
Luckily for us, Paul Falcone has had every difficult conversation in the book - and he’s written 17 of them! A three-decade career in HR, a stint as a Universal Studios tour guide grappling with grumpy guests, and now a workplace leadership consultant, Paul has learnt to master workplace friction with grace, empathy and a helping of storytelling. The secret? Facilitation, of course!
Find out how to become a more vulnerable, self-aware manager, why we must reframe resistance, and the art of leading with an iron fist and a velvet glove.
Find out about:
• How to approach confrontation with empathy, encouragement and motivation
• Why mindset, skillset and self-care are vital for effective leadership
• How to handle difficult managers through considered, non-violent communication
• The importance of building your front-line leadership muscle
• The ROI of raising your team’s awareness
Don’t miss the next episode: subscribe to the show with your favourite podcast player (kite.link/work...) .
Links:
Watch the video recording of this episode on TH-cam.
Connect to Paul Falcone:
LinkedIn ( / paulfalcone1 )
Website (www.paulfalcon...)
Amazon Author Page (amazon.com/auth...)
HarperCollins Leadership Author Page (www.harpercoll...)
TH-cam Channel ( / @paulfalconehr )
Support the show (www.paypal.com...)
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