It was comfortable and easy way. Initially when I tried for my mother in law yesterday in the morning there was some technical issue. But then at around 3 it worked fine nd it just took 2-3 minutes on a video call. Will recommend it for all the senior citizens. Today morning (less than 24 hours) that the certificate has been successfully submitted. Hopefully her pension does not stop.
It supports only chrome and Firefox. Turn on GPS/location and give access to camera and microphone before you start. One can schedule call for later time.
Excellent initiative by SBI during this pandemic. It's very easy and convenient to submit life certificate online. I have done it and also recived confirmation the very second day.It will help and soon be popular among all senior citizens.👍
I have chosen the time slot between 1200 tp 1230 on 8th November 2021 but when I logged in, "No executive is free" this message popped up every time. Finally could not get through. Also I tried to get it done next day, I was getting. Continuously the same message and finally I had to go to the bank to submit my documents. Kindly make your executive available whenever a time slot is allocated Most bitter and unpleasant experience. Please do needful
There are so many conditions to be eligible to avail this facility eg your PAN and Aadhar number is present in the pension application which is not there in majority of the cases. When I tried, message came your account number is not eligible to avail this facility video LC.
I have a scheduled appointment today from 1030 AM to 11:00 Am for my LC . I am waiting at Pensionseva Portal for last 30 mts, No sign of your official,s call yet. What am I supposed to do now?
Well just completed it the only confusing part is we have to select first select employed and then select unemployed option to start the process !! God knows why they could not have a better clear interphase
After entering account no. Captcha and giving permission when I click on validate account the account no. Automatically changing to the kind of link and it is showing that I've entered wrong account number. Please give solution of this problem
I was accessed by the SBI personel after sometime on the same day and completed video LC process. Next day, successful Video LC has been confirmed by sending SMS.
This is most probably an old video since it only provides the option for re-employment certificate. #SBI - you need to make things easy for pensioners not difficult. Remember, one day you will also have to use these systems - so make them easy and make them work correctly.
Disappointing services!! It is showing an error screen after entering the account number and the captcha code, my mother’s mobile number is linked with sbi and pan card!!! Still it is showing error, I think it’s best to visit the branch personally only 😏😏😏😏
I had a really bad experience using the Video LC platform. We never received the OTP. We called SBI and confirmed that the phone number on Aadhar Card is correct, but the OTP was never delivered. My grandma is over 80 years old and we were hoping to use this to upload her life certificate form. Unfortunately, because no one is willing to help us, we are going to have to drive her to the branch. Quite an inconvenience for something so small.
We regret for the inconvenience caused to you. You may register your complaint in this regard through the options in the Grievance Redressal section available at this link---- www.pensionseva.sbi
We regret for the inconvenience caused. In case the issue still persists please register your complaint at this link--- crcf.sbi.co.in/ccf/ as Personal Segment/Individual Customer under category- Govt. Schemes>Pension Accounts>>Life Certificate Related and mention the brief details of the issue in the last column. Our concerned team will look into this. Alternatively you can also register your complaint through the options in the Grievance Redressal section available at this link-- www.pensionseva.sbi/
@@TheOfficialSBI As your customer, I shouldn't be assigning us tasks and we should not have to go through the trouble of reporting this yet again. It is your website/product. You should be concerned if it's not functioning as needed. My grandma ended up having to go to the branch to prove that she is still alive. You have the information you need. If you care for your customers and want to have a functioning website, please go ahead and report the bug OR DON'T! I have already done enough by reporting it here as well as over the phone on the number listed on your website. Thank you!
I am trying from long but every time it's error out with some technical problem please try later. Why these government sites always having technical issues
We regret the inconvenience caused to you. Please register your complaint at this link-crcf.sbi.co.in/ccf/ as Personal Segment/Individual Customer under category- Govt. Schemes>Pension Accounts>>Life Certificate Related. Our concerned team will look into this.
@@TheOfficialSBI my aadhaar card is linked with mobile number.. But results are not fruitful.. It says "This is a self declaration certificate no need to submit documents"... What to do now please reply..
How funny, I have entered the correct A/c no several times, but each time portal is showing A/c no is incorrect and reenter the correct one. What can I do now?
It shows me error as"THE ENTERED ACCOUNT NO IS NOT ELIGIBLE FOR VIDEO LC" Alll terms and conditions satisfied. Then why? Can anyone get same problem. Pls advise
I was given slot, but have been trying for the last two hours, nothing happened, SBI as usual...nothing worked out after many attempt.Planning to visit SBI branch tomorrow.
I had submitted my life certificate for pension through SBI VLC service,but due to mistake I had wrongly submitted the employment certificate status to employed instead of unemployment.Kindly correct the status.
We regret the inconvenience caused to you. Please register your complaint at this link-crcf.sbi.co.in/ccf/ as Personal Segment/Individual Customer under category- Govt. Schemes>Pension Accounts>>Life Certificate Related. Our concerned team will look into this.
I had wrongly submitted my mother reemployment status as employed instead of unemployed,now everyone is saying that her pension will drop.what to do please advice.
Its always showing some technical issues please try after some time. Sbi will not able to handle online service or the company who developed this website didn't done it properly
We regret the inconvenience caused to you. Please register your complaint at this link-crcf.sbi.co.in/ccf/ as Personal Segment/Individual Customer under category- Govt. Schemes>Pension Accounts>>Life Certificate Related. Our concerned team will look into this.
I scheduled an appointment for VLC. Received confirmation SMS from SBI. Now trying and trying for video call. Waiting and waiting for SBI executive to take my call. Still waiting. Sad!
We regret the inconvenience caused. Kindly visit your nearest branch for the necessary assistance in this regard. If the issue is still not received even after contacting them, you can open a bank account from the same branch or at any branch which you wish to.
Pensioners nearing 75 to 90 years living with their family members in India or countries other than India will be highly obliged to shri Modi ji, PM of India for making the process of submitting Life certificates so easy. Punshil Kumar, Member RSS
Submitted my correct pension account number thousand times. The app prompts that the pension a/c no. is incorrect. How can that be ??? It is very teasing. I could not submit till now after so many attempts.
We regret the inconvenience caused to you. Please register a complaint in this regard at this link - crcf.sbi.co.in/ccf select Raise Complaint - Others >> Personal Segment/Individual Customer // Govt. Schemes >> Pension Accounts >> Life Certificate Related and mention brief details of the issue. Our concerned team will look into this. Upon successful registration, you will receive a complaint no. on your registered mobile number/ e-mail ID. The complaint will be dealt with within the TAT mentioned therein and the closing remarks will be sent to your registered e-mail address.
My bank account is registered in sbi but while I try to sign in, it shows the message that account that you have entered is in correct. What should do to overcome this issue?
Please refer to the video in the link: sbi.co.in/web/personal-banking/information-services/government-business/digital-life-certificate and be guided by that. In case of any issue revert to us.
I am defense civilian pensioner with my pension account with sbi now migrated to SPARSH when I am login it shows your account not available. Last year i submitted through video call only. Please advise
For pensioners now migrated to SPARSH, the life certificate can be submitted through Jeevan Pramaan portal or through select designated branches. The list of such branches may be obtained form the nearest branch.
I'm trying it for my father. I entered his SBI account no. where pension is currently credited but it still says invalid account no. I also tried with PPO no. and PPF account no. but no luck. So we have to physically visit nearby SBI branch and submit life certificate. This is very ridiculous. SBI only launches new portals but nothing works properly and their staff is hilarious.
I am trying this for my father but getting system error continuesly - "Some technical issues have occured, Please try again later" Any solution is there ? is there any timing to get this faciality ?
Video Life Certificate is working. In case of any error/ issue please register your complaint at this link-crcf.sbi.co.in/ccf/ as Personal Segment/Individual Customer under category- Govt. Schemes>Pension Accounts>>Life Certificate Related. Our concerned team will look into this.
To all who are still trying to make an appointment for VLC and getting an option of Re-employment certificate, select that option and click PROCEED. You'll be redirected to VLC page, you need to give permissions for Camera, Location,Microphone. You'll be connected to a SBI executive. Keep pensioner's PAN CARD with you. You'll be asked to show pan card and then photo of the pensioner. Done. That's it. I wish pension seva added the option of VLC in the menu to avoid all the confusion. Good luck. And if you face any issue, do comment. Hopefully I'll be able to answer.
@@arnabgoswami7604 yeah that happens a lot. Don't worry. Just keep trying. If it prompts that username or password is wrong l, double check it and then try again
We regret the inconvenience caused to you. Please register your complaint at this link-crcf.sbi.co.in/ccf/ as Personal Segment/Individual Customer under category- Govt. Schemes>Pension Accounts>>Life Certificate Related. Our concerned team will look into this.
You will see error. But keep trying. Even I was seeing error in morning. But around 1:30pm I tried again and it worked. I submitted video life certificate on 14 Nov 2022 and 24 hrs later next day around 2:50 PM, life certificate got updated on portal.
Unable to take a life certificate although I gave the correct account details. I have been a defence pensioner since 1985. I am above 75 years. I am medically not fit to walk or travel
For the ease of pensioners, the Life Certificate form can be submitted at any Branch of SBI. We also advise our pensioners to take the advantage of Digital Life Certificate (Jeevan Pramaan) to submit the life certificate from home without visiting the branch. Please visit the link bank.sbi/portal/web/govt-banking/digital-life-certificate for more information about Digital Life Certificate. Please visit this link www.pensionseva.sbi/VideoLC to submit Digital Life Certificate.
We regret the inconvenience caused to you. Please send us the complete email thread to our email id socialconnect@sbi.co.in and mention the case ID 3466802 in all your email communications with us. After sending the email please confirm the same to us. We will contact the concerned team for early resolution.
We understand your concern. For queries or complaints related to video life certificates, kindly send email to support.pensionseva@sbi.co.in, mentioning complete details of the query or complaint. Our concerned team will look into this.
We regret the inconvenience caused to you. Please send us the complete email thread to our email id socialconnect@sbi.co.in and mention the case ID 3474612 in all your email communications with us. After sending the email please confirm the same to us. We will contact the concerned team for early resolution.
We regret the inconvenience caused to you. Please register a complaint in this regard at this link - crcf.sbi.co.in/ccf select Raise Complaint - Others >> Personal Segment/Individual Customer // Govt. Schemes >> Pension Accounts >> Life Certificate Related and mention brief details of the issue. Our concerned team will look into this. Upon successful registration, you will receive a complaint no. on your registered mobile number/ e-mail ID. The complaint will be dealt with within the TAT mentioned therein and the closing remarks will be sent to your registered e-mail address.
I tried to submit my life certificate today at 10.50 AM but till 12.40 my video call not taken though it prompted that your call is going to begin soon. Ultimately I had to quit. This was quite irritating.
We regret the inconvenience caused to you. Please register a complaint in this regard at this link - crcf.bank.sbi/ccf select Raise Complaint - Others >> Personal Segment/Individual Customer // Govt. Schemes >> Pension Accounts >> Life Certificate Related and mention brief details of the issue. Our concerned team will look into this. Upon successful registration, you will receive a complaint no. on your registered mobile number/ e-mail ID. The complaint will be dealt with within the TAT mentioned therein and the closing remarks will be sent to your registered e-mail address.
hi, can i use this from USA. I am trying to use it for for my other. However, after OTP, i only get "Reemployment certificate " option only. Please help
For the ease of pensioners, the Life Certificate form can be submitted at any Branch of SBI. We also advise our pensioners to take the advantage of Digital Life Certificate (Jeevan Pramaan) to submit the life certificate from home without visiting the branch. Please visit the link bank.sbi/portal/web/govt-banking/digital-life-certificate for more information about Digital Life Certificate. Please visit this link www.pensionseva.sbi/VideoLC to submit Digital Life Certificate.
We regret the inconvenience caused to you. Please register a complaint in this regard at this link crcf.sbi.co.in/ccf select Raise Complaint - Others >> Personal Segment/Individual Customer // General Banking>>Branch Related>>No Response to Queries and mention brief details of the issue in the last column. Upon successful registration of the complaint, you will receive a complaint no. on your registered mobile no./email id and the complaint will be dealt within the TAT mentioned therein.
It is a wonderful initiative by SBI . But this is applicable only if you are present in india. SBI to make it more user friendly so that pensioner out of india can also use this VLC - Colonel LM GUPTA
Keeps saying " Some technical issue" after entering the AC num and Captcha, tried multiple times from past two days. The SBI branch manager had suggested online option but even this is not working. Why cause such inconvenience to old aged people??
We regret the inconvenience caused to you. Please register your complaint at this link-crcf.sbi.co.in/ccf/ as Personal Segment/Individual Customer under category- Govt. Schemes>Pension Accounts>>Life Certificate Related. Our concerned team will look into this.
Sir mea iska use ki par adharcard se jo number link tha wo band hai to kaise hoga aur new number update karane me 10se15 din time lagega phir to life certi jama karne ka date khatam hojayega plz sir bataye
It was comfortable and easy way. Initially when I tried for my mother in law yesterday in the morning there was some technical issue. But then at around 3 it worked fine nd it just took 2-3 minutes on a video call. Will recommend it for all the senior citizens. Today morning (less than 24 hours) that the certificate has been successfully submitted. Hopefully her pension does not stop.
Does the account where the pension is credited have to be linked with AADHAR for this to work?
@@SameerGurung1975 yes
is this 24 hours available?
Hi. When i logged in, the drop-down has only something like "re-employment certificate" and not life certificate. What to do ?
@@itzsaket2508 just click on "select" and enter, it will take you to VLC
It is very useful for Old person. Thanks.
Bilkul sahi bataya. It took only 2 minutes and Life Certificate submit ho gaya.❤
It supports only chrome and Firefox. Turn on GPS/location and give access to camera and microphone before you start. One can schedule call for later time.
Excellent initiative by SBI during this pandemic. It's very easy and convenient to submit life certificate online. I have done it and also recived confirmation the very second day.It will help and soon be popular among all senior citizens.👍
I am trying since July 22 to enroll myself as one of the members
I.am rec eiving the standard reply
Today I booked slot for Video Life Certificate and received message accordingly, let see how it works, thanks to the authorities for new initiative.
How was the experience
Not working ...... after filling account number and CAPTCHA ....that page gets automatically reloaded 😑
Same issue was faced by me today
I heard last date was Nov 30, so online we can't submit LC now. Have you submitted yours?
@@arnabgoswami7604 no ....
I have chosen the time slot between 1200 tp 1230 on 8th November 2021 but when I logged in, "No executive is free" this message popped up every time. Finally could not get through. Also I tried to get it done next day, I was getting. Continuously the same message and finally I had to go to the bank to submit my documents. Kindly make your executive available whenever a time slot is allocated
Most bitter and unpleasant experience. Please do needful
Same issue with my mother….
Same experience
Same
Yes executive are not available
Superb innovation by SBI... That's the way Indians need you
But sbi online doesn't work properly worst bank worst customer service 👎
@@PUNEETHCM75 U might not have good experiences, but you will agree that there's always 2 sides of a coin...
My mother account in SBI in last 15 years, but in this account number is incorrect. what is solution and meaning of this app.
Well done! It will help those pensioner's who might not visit SBI himself.
Thanks for making this Service SBI
How to do the LIFE CERTIFICATE if not available in India during that period .Is there any way for those staying abroad
There are so many conditions to be eligible to avail this facility eg your PAN and Aadhar number is present in the pension application which is not there in majority of the cases. When I tried, message came your account number is not eligible to avail this facility video LC.
Is sbi agent joining the call..I waited multiple times and noone joined
I have a scheduled appointment today from 1030 AM to 11:00 Am for my LC . I am waiting at Pensionseva Portal for last 30 mts, No sign of your official,s call yet. What am I supposed to do now?
Well just completed it the only confusing part is we have to select first select employed and then select unemployed option to start the process !! God knows why they could not have a better clear interphase
Do it work for from outside India
After entering account no. Captcha and giving permission when I click on validate account the account no. Automatically changing to the kind of link and it is showing that I've entered wrong account number. Please give solution of this problem
Same issue, did your issue got resolved?
I booked schedule for 12.00 to 12..30 hrs. But didn't get any notification
I was accessed by the SBI personel after sometime on the same day and completed video LC process. Next day, successful Video LC has been confirmed by sending SMS.
You have to log in again at that time slot and then your video call will be initiated.
This is most probably an old video since it only provides the option for re-employment certificate. #SBI - you need to make things easy for pensioners not difficult. Remember, one day you will also have to use these systems - so make them easy and make them work correctly.
How much time will it take to scrutinize my application. Today I submitted life certificate through video call?
You may check the status of the life certificate on : www.pensionseva.sbi/
@@TheOfficialSBI My mother account in SBI in last 15 years, but in this account number is incorrect. what is solution and meaning of this app.
If the user is facing any technical issue while trying to login, then where should they register the complaint?
Please contact support.pensionseva@sbi.co.in for login and registration related issue
Disappointing services!!
It is showing an error screen after entering the account number and the captcha code, my mother’s mobile number is linked with sbi and pan card!!! Still it is showing error, I think it’s best to visit the branch personally only 😏😏😏😏
KAREN spoted
Same issue
@@niminsuresh4249 no there is issue , I hv also same problem
It's not for family pensioners
@@jyotiprakashnanda5653 any resolution?
When is the last date to submit Life certificate of 2022 ?
Does this process work for Pension with state government ? Also can this service be accessed from outside India(US) ??
I had a really bad experience using the Video LC platform. We never received the OTP. We called SBI and confirmed that the phone number on Aadhar Card is correct, but the OTP was never delivered. My grandma is over 80 years old and we were hoping to use this to upload her life certificate form. Unfortunately, because no one is willing to help us, we are going to have to drive her to the branch. Quite an inconvenience for something so small.
Same issue with me also. I have not recieved the otp yet.
We regret for the inconvenience caused to you. You may register your complaint in this regard through the options in the Grievance Redressal section available at this link---- www.pensionseva.sbi
We regret for the inconvenience caused. In case the issue still persists please register your complaint at this link--- crcf.sbi.co.in/ccf/ as Personal Segment/Individual Customer under category- Govt. Schemes>Pension Accounts>>Life Certificate Related and mention the brief details of the issue in the last column. Our concerned team will look into this. Alternatively you can also register your complaint through the options in the Grievance Redressal section available at this link-- www.pensionseva.sbi/
@@TheOfficialSBI As your customer, I shouldn't be assigning us tasks and we should not have to go through the trouble of reporting this yet again. It is your website/product. You should be concerned if it's not functioning as needed. My grandma ended up having to go to the branch to prove that she is still alive. You have the information you need. If you care for your customers and want to have a functioning website, please go ahead and report the bug OR DON'T! I have already done enough by reporting it here as well as over the phone on the number listed on your website. Thank you!
@@TheOfficialSBI My mother account in SBI in last 15 years, but in this account number is incorrect. what is solution and meaning of this app.
Extremely the very best option.
I am trying from long but every time it's error out with some technical problem please try later. Why these government sites always having technical issues
We regret the inconvenience caused to you. Please register your complaint at this link-crcf.sbi.co.in/ccf/ as Personal Segment/Individual Customer under category- Govt. Schemes>Pension Accounts>>Life Certificate Related. Our concerned team will look into this.
@@TheOfficialSBI the given url also gives server error something went wrong, please provide the working url
For online VLC do aadar card should link with mobile phone? Please help
The mobile number should be registered with the aadhaar for doing video life certificate.
@@TheOfficialSBI my aadhaar card is linked with mobile number.. But results are not fruitful.. It says
"This is a self declaration certificate no need to submit documents"... What to do now please reply..
Appears to be some technical issues at the moment and am unable to process the request
How funny, I have entered the correct A/c no several times, but each time portal is showing A/c no is incorrect and reenter the correct one. What can I do now?
In case of any issue while login, please send mail to support.pensionseva@sbi.co.in. along with error screen shot.
@@TheOfficialSBI My mother account in SBI in last 15 years, but in this account number is incorrect. what is solution and meaning of this app.
There is a option select certificate but nothing to select . Please helm me
I have been trying from today morning. I have been waiting for the Queue. No action from the executive. Not sure what's happening
EPFO ka eps-95 pension ka life certificate process sbi ka video life certificate ke through ho sakta hai kya ??? Pls reply???
It says error after entering captcha , your mobile no is not linked but the no. Is already linked with my mobile as well as aadhar
were u able to solve this problem?
Can you please make you executives available for the vlc call?
Does not work yet
It shows me error as"THE ENTERED ACCOUNT NO IS NOT ELIGIBLE FOR VIDEO LC"
Alll terms and conditions satisfied. Then why? Can anyone get same problem. Pls advise
Yes i also have same problem
Yes, I have the same problem too...
Meri mom ka sumit ho gya h or confrom bhi ab from fill kr k bank me jana to nhi padega na
Unable to submit online. Error says wrong account number. Any solution please
I was given slot, but have been trying for the last two hours, nothing happened, SBI as usual...nothing worked out after many attempt.Planning to visit SBI branch tomorrow.
My grandfather forgot to submit his life certificate and now it January can he submits his application through this Portal
Is it only for central govt employes
I had submitted my life certificate for pension through SBI VLC service,but due to mistake I had wrongly submitted the employment certificate status to employed instead of unemployment.Kindly correct the status.
After successfully recorded, How should we get updated status...?
After otp vedio call option is not available
We regret the inconvenience caused to you. Please register your complaint at this link-crcf.sbi.co.in/ccf/ as Personal Segment/Individual Customer under category- Govt. Schemes>Pension Accounts>>Life Certificate Related. Our concerned team will look into this.
Please check your website it is not working properly...
Commendable achievement. Keep it up this year also.
I had wrongly submitted my mother reemployment status as employed instead of unemployed,now everyone is saying that her pension will drop.what to do please advice.
Its always showing some technical issues please try after some time. Sbi will not able to handle online service or the company who developed this website didn't done it properly
We regret the inconvenience caused to you. Please register your complaint at this link-crcf.sbi.co.in/ccf/ as Personal Segment/Individual Customer under category- Govt. Schemes>Pension Accounts>>Life Certificate Related. Our concerned team will look into this.
I scheduled an appointment for VLC. Received confirmation SMS from SBI. Now trying and trying for video call. Waiting and waiting for SBI executive to take my call. Still waiting. Sad!
We regret the inconvenience caused. Kindly visit your nearest branch for the necessary assistance in this regard. If the issue is still not received even after contacting them, you can open a bank account from the same branch or at any branch which you wish to.
Pensioners nearing 75 to 90 years living with their family members in India or countries other than India will be highly obliged to shri Modi ji, PM of India for making the process of submitting Life certificates so easy.
Punshil Kumar, Member RSS
Sir, give credit to sbi.. They did this..not the govt
Har Baar Modi Sarkar 👍
Submitted my correct pension account number thousand times.
The app prompts that the pension
a/c no. is incorrect. How can that be ??? It is very teasing. I could not submit till now after so many attempts.
We regret the inconvenience caused to you. Please register a complaint in this regard at this link - crcf.sbi.co.in/ccf select Raise Complaint - Others >> Personal Segment/Individual Customer // Govt. Schemes >> Pension Accounts >> Life Certificate Related and mention brief details of the issue. Our concerned team will look into this. Upon successful registration, you will receive a complaint no. on your registered mobile number/ e-mail ID. The complaint will be dealt with within the TAT mentioned therein and the closing remarks will be sent to your registered e-mail address.
My bank account is registered in sbi but while I try to sign in, it shows the message that account that you have entered is in correct. What should do to overcome this issue?
Me too
Employment un employment certificate option aata hai
Life certificate option available nahi hai yahan
Yes same problem with me
same issue
Excellent work
after enter the question is employed or un employed which will choose?
If pensioner is not doing another job, then select un-employed
Please refer to the video in the link: sbi.co.in/web/personal-banking/information-services/government-business/digital-life-certificate and be guided by that. In case of any issue revert to us.
Is this working?
After entering the AADHAAR OTP, I'm not getting the Video KYC step.
Not able to do it. Getting OTP and filling it up seems to be difficult. Can be simplified and made user-friendly. Thx.
Last date kab hai?
I am defense civilian pensioner with my pension account with sbi now migrated to SPARSH when I am login it shows your account not available. Last year i submitted through video call only. Please advise
For pensioners now migrated to SPARSH, the life certificate can be submitted through Jeevan Pramaan portal or through select designated branches. The list of such branches may be obtained form the nearest branch.
Nice Bhai
Video call possible for those pensioners Those who have problems in hearing and seeing, can a family member help?
I have done the procedures of life certificate through video calling but how to check the status. No confirmation I got till now
Please contact the concerned team referring the contact details available at www.pensionseva.sbi/
Is there any procedure for increment in pension???
VLC jama kiye hue 48 hours ho gaya lekin abhi tak successfuly accepted ka meesage nahi aaya.
Yes, same is the case with me also
@@swaroopzakkam7979did u receive it?
Service Not Working
Whatsapp video call or normal direct video call or zoom???
Last year I submitted very easly. This time not working.
How can I upload Jeevan Pramanan Certificate ?
I'm trying it for my father. I entered his SBI account no. where pension is currently credited but it still says invalid account no. I also tried with PPO no. and PPF account no. but no luck. So we have to physically visit nearby SBI branch and submit life certificate. This is very ridiculous. SBI only launches new portals but nothing works properly and their staff is hilarious.
Same here
SAME PROBLEM WITH SBI STAFF
I am trying this for my father but getting system error continuesly - "Some technical issues have occured, Please try again later"
Any solution is there ? is there any timing to get this faciality ?
This whole video LC system does NOT seem to be working this year!
Video Life Certificate is working. In case of any error/ issue please register your complaint at this link-crcf.sbi.co.in/ccf/ as Personal Segment/Individual Customer under category- Govt. Schemes>Pension Accounts>>Life Certificate Related. Our concerned team will look into this.
Mine says not eligible for video LC,though my grandmother is 80+
To all who are still trying to make an appointment for VLC and getting an option of Re-employment certificate, select that option and click PROCEED. You'll be redirected to VLC page, you need to give permissions for Camera, Location,Microphone. You'll be connected to a SBI executive. Keep pensioner's PAN CARD with you. You'll be asked to show pan card and then photo of the pensioner. Done. That's it.
I wish pension seva added the option of VLC in the menu to avoid all the confusion.
Good luck. And if you face any issue, do comment. Hopefully I'll be able to answer.
When I submit my account number & captcha, the page reloads and asks me enter them again and again
@@arnabgoswami7604 yeah that happens a lot. Don't worry. Just keep trying. If it prompts that username or password is wrong l, double check it and then try again
@@jitushukla7889 what's the last date to submit LC?
@@arnabgoswami7604 I'd contact the bank for that. But just to be on the safe side, I'd submit it before 31st Dec.
@@jitushukla7889 Heard it has been extended till March 31. Will be waiting for your response
waiting in the call queue since last 3 days . It keeps saying call will start soon but nothing after that . Does it even work ?
My father's bank account in sbi, which is a pention ac but when I try to make video call it says ac no is incorrect.
?????
aalsi sbi wale kuch nahi kar sakte
Same prob here
How to take a printout of the Life Certificate submitted through Video LC
May we know why you want to take a print out of life certificate.
Is it not started yet for this year. Tried in the morning at 11.00 hrs and again at15.00 hrs. No fruitful result achieved. what to do?
It is showing error after filling account number and captcha???
Yes. It's showing error. Is there any solution.
We regret the inconvenience caused to you. Please register your complaint at this link-crcf.sbi.co.in/ccf/ as Personal Segment/Individual Customer under category- Govt. Schemes>Pension Accounts>>Life Certificate Related. Our concerned team will look into this.
You will see error. But keep trying. Even I was seeing error in morning. But around 1:30pm I tried again and it worked. I submitted video life certificate on 14 Nov 2022 and 24 hrs later next day around 2:50 PM, life certificate got updated on portal.
Unable to take a life certificate although I gave the correct account details. I have been a defence pensioner since 1985. I am above 75 years. I am medically not fit to walk or travel
For the ease of pensioners, the Life Certificate form can be submitted at any Branch of SBI. We also advise our pensioners to take the advantage of Digital Life Certificate (Jeevan Pramaan) to submit the life certificate from home without visiting the branch. Please visit the link bank.sbi/portal/web/govt-banking/digital-life-certificate for more information about Digital Life Certificate. Please visit this link www.pensionseva.sbi/VideoLC to submit Digital Life Certificate.
It say the account number which you have entered is incorrect,where i uave entered a right one
Yes same problem
We regret the inconvenience caused to you. Please send us the complete email thread to our email id socialconnect@sbi.co.in and mention the case ID 3466802 in all your email communications with us. After sending the email please confirm the same to us. We will contact the concerned team for early resolution.
We understand your concern. For queries or complaints related to video life certificates, kindly send email to support.pensionseva@sbi.co.in, mentioning complete details of the query or complaint. Our concerned team will look into this.
Validate account dalne ke bad me bhi incorrect account no bol rha h
We regret the inconvenience caused to you. Please send us the complete email thread to our email id socialconnect@sbi.co.in and mention the case ID 3474612 in all your email communications with us. After sending the email please confirm the same to us. We will contact the concerned team for early resolution.
I am an SBI (DSP) Pensioner for more than 30 years. I gave the correct account number. Unable to create life certificate
We regret the inconvenience caused to you. Please register a complaint in this regard at this link - crcf.sbi.co.in/ccf select Raise Complaint - Others >> Personal Segment/Individual Customer // Govt. Schemes >> Pension Accounts >> Life Certificate Related and mention brief details of the issue. Our concerned team will look into this. Upon successful registration, you will receive a complaint no. on your registered mobile number/ e-mail ID. The complaint will be dealt with within the TAT mentioned therein and the closing remarks will be sent to your registered e-mail address.
I tried to submit my life certificate today at 10.50 AM but till 12.40 my video call not taken though it prompted that your call is going to begin soon. Ultimately I had to quit. This was quite irritating.
We regret the inconvenience caused to you. Please register a complaint in this regard at this link - crcf.bank.sbi/ccf select Raise Complaint - Others >> Personal Segment/Individual Customer // Govt. Schemes >> Pension Accounts >> Life Certificate Related and mention brief details of the issue. Our concerned team will look into this. Upon successful registration, you will receive a complaint no. on your registered mobile number/ e-mail ID. The complaint will be dealt with within the TAT mentioned therein and the closing remarks will be sent to your registered e-mail address.
@sbi ...why your link shows my account number to be invalid..my mother is holding the same account for 34 years.
Can you help after completing video lc process no sms received as to submission is accepted or rejected.How to confirm
Even I have not received any confirmation message even after 48 hours. SBI officials may please answer this query
Its showing just remarried certificate can anyone help me please
Account number is incorrect showing
What i do..??
Doesn't wark this service
Same experience with me. Tried for the last 10 days . It does not work.
hi, can i use this from USA. I am trying to use it for for my other. However, after OTP, i only get "Reemployment certificate " option only. Please help
For the ease of pensioners, the Life Certificate form can be submitted at any Branch of SBI. We also advise our pensioners to take the advantage of Digital Life Certificate (Jeevan Pramaan) to submit the life certificate from home without visiting the branch. Please visit the link bank.sbi/portal/web/govt-banking/digital-life-certificate for more information about Digital Life Certificate. Please visit this link www.pensionseva.sbi/VideoLC to submit Digital Life Certificate.
I don't understand whike i m trying to vlc it showing PAN is not seeded
Please check all the terms in the link: www.pensionseva.sbi/VideoLC for VLC and then proceed.
I am the regular sbi account holder since 1979 and not yet register in your pensionseva portal
We regret the inconvenience caused to you. Please register a complaint in this regard at this link crcf.sbi.co.in/ccf select Raise Complaint - Others >> Personal Segment/Individual Customer // General Banking>>Branch Related>>No Response to Queries and mention brief details of the issue in the last column. Upon successful registration of the complaint, you will receive a complaint no. on your registered mobile no./email id and the complaint will be dealt within the TAT mentioned therein.
It is a wonderful initiative by SBI . But this is applicable only if you are present in india. SBI to make it more user friendly so that pensioner out of india can also use this VLC - Colonel LM GUPTA
The difference in time zones across countries is a constraint with this mechanism.
Exactly ,I face the same issue when go out of India during those period ,Is there anyway to send from abroad
Same question
what can do for very old age man/woman? they can't read 4digit number pan ect etc.
Keeps saying " Some technical issue" after entering the AC num and Captcha, tried multiple times from past two days. The SBI branch manager had suggested online option but even this is not working. Why cause such inconvenience to old aged people??
We regret the inconvenience caused to you. Please register your complaint at this link-crcf.sbi.co.in/ccf/ as Personal Segment/Individual Customer under category- Govt. Schemes>Pension Accounts>>Life Certificate Related. Our concerned team will look into this.
Awesome
This is still working or not
After entering AC no. And captcha process not going forward, same screen showing again and again
Same here... Did you found any solution?
Can I use my AADHAAR CARD App?
Sir mea iska use ki par adharcard se jo number link tha wo band hai to kaise hoga aur new number update karane me 10se15 din time lagega phir to life certi jama karne ka date khatam hojayega plz sir bataye