GE Profile™ ClearView™ Window Air Conditioner Installation
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- เผยแพร่เมื่อ 30 มิ.ย. 2024
- Learn how to install the new GE Profile ClearView Window Air Conditioner. An innovative, below-the-sill design that provides a full window view and is ultra quiet and connected.
For more information, visit www.geappliances.com/.
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My friend needed this, thank you!!!
looks really nice, will the chase way come out completely so you could say re insert through a slot cut into a exterior wall ? (in otherwords will it separate into two pieces ?)
Hi there,
Thanks for asking! The unit does not separate into two pieces and is meant to be installed in a window. If you have other questions, feel free to ask!
All the best. -MS
For wall installs, you would want the traditional, one piece air conditioner
Can the chase way be modified to be much narrower? Tin snips, hack saw then be pushed back together?? I want to hang it over a window of a steel building / garage/shed. The framing for the building uses 2" metal studs with the tin outer skin screwed over the studs. The depth of the building is probably 3" at its thickest. I know I can hang some 2"X6" studs across the 2x2 frame studs on the inside.
Hi Arlene,
Thanks for reaching out. We don't recommend modifying the appliance in any way as this could pose a safety risk and potentially void your warranty. We can only recommend that the unit be installed as stated in its installation instructions.
If you have further questions, feel free to let us know!
Best wishes. -MS
Will this work on an all metal framed mobile home window, including the length of the outside support screws to the thinner wall typical to them?
Hi Tom!
Thanks for asking. The GE Profile unit fits window/wall thickness from 4.5 inches min to 13.75 inches max. The actual window sill depth does not have any bearing on window fitment, only the overall indoor to outdoor thickness of window/wall.
This unit has been designed to be installed in a standard, single/double hung window. You can view the installation instructions, here: products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000634-1.pdf&_ga=2.90931354.1287406553.1656676200-450628325.1656676200
If you're wanting an air conditioner for your mobile home, we offer some! You can take a look at them here: www.geappliances.com/ge-appliances/air-water/home-air-products/rv-air-conditioners/
If you have other questions or concerns, know that we're happy to help out.
Best wishes. -MS
Where can I find foam mounting support replacements? We take our unit out during the colder months and it had to be removed last season. Can’t find these anywhere.
Hello,
Two foam support pieces are included in the installation parts. If you want to purchase new ones, please send us the model number of your AC Unit. We'd gladly assist! -SH
People need to be aware that the 13.75" doesn't take into account the support knobs that stick out. We had measured our available sill for our unit, and the available width was exactly the widest setting. After recognizing that the knobs to the support take away an inch of that, we had to adjust how we installed it
My walls where double the size, without the insulation done lately😏 But i guess for a container it is fine.
It says just to measure the chase way depth but doesn’t tell you to measure the entire wall thickness? Our outer (brick) wall to the inside window sil edge is about 14 1/2 inches. The chase way itself is about 4 1/2
It appears that the part of the unit outside the window also requires 10" of vertical drop. Correct?
We have a protruding eave that allows only 4" of vertical clearance, even in the maximum chase-way position. Is there any work-around for that issue?
Thanks!
Hello and thanks for your interest in our new air conditioner. The unit does hang approximately 9" below the window sill. If there is an obstruction, the unit would be able to properly install. - JB
*NOT be able to install
Amazon sells a U shaped air conditioner that would fit your home, because it doesn’t hang downward
Is it a new product just coming out? I see all major sellers (HD, Lowes, Best Buy) show out of stock and only GE website has it. Do you plan to distribute to these sellers?
Hi Yue!
Thanks for asking. The Clearview air conditioners are available for purchase. If you'd like to take a look at them side by side, you can click here: www.geappliances.com/compare/413861/413864
You can also click on a single model and use the Find Store button to view a list of dealers in your area to contact about their availability.
If you have questions about the functionality of these models, feel free to let us know!
Best wishes. -MS
1) Should the front be flush with the wall or is there an inch or two between the front inner side and the wall? 2) Should the screw knobs at the back be very tight before putting the nuts in place? It seems to me that I can turn and turn and they never really get tight. 3) can the upper window be lowered to allow fresh air into the room while the unit is in the window? 4) Does the fan pull air from outdoors into the room or air from inside?
The detailed instructions for installation can be found in the Installation Instructions for your model. If you need some assistance finding the Installation Instructions, please provide your full model number, so we can better assist.
I wonder if this can be put in a vertical windows opening. That would leave the unit on its side
Thanks for checking. This wouldn't work properly in a vertical window opening.
You should avoid screwing shut the only escape window in your bedroom.
Good point LMAO🤣🤣
I go down with the ship chief
@@dennisfinan7977😂🫡
Really, this should be a top point. I was thinking exactly this when deciding what air conditioner to install. A portable AC would let you easily use the window as an escape route, if some locking mechanism is made to be simple to unlock from the interior. Portable AC's merely use a small panel that can be taken swiftly out of the way. I guess that removes your window security. It's either escape route or security, choose one. Glad the room I want to add supplemental AC has two good size windows. Even if you could escape through the window, a window AC will be totally in the way, even this GE Profile Clear View. If anyone wants a portable AC, please make sure to get one that has dual (two) hose vents. You need two, or the single hose one will vacuum effect all air from rest of house through/under door. Also you need two vent tubes to dissipate warm air out of the room. Single hose means it has no where to go.
@@Starry_Night_Sky7455 We have put a piece of wood between the top sash and the unit so that it can easily be removed but it fits snugly otherwise for security
How wide in thickness are the foam side window fillers? My window is 52" wide so I need to find some foam pieces to fill each side of the AC unit.
We'd be happy to look into this for you. To do so, we need you to provide the full model number for the model you're inquiring about.
@@geappliances Model: AHTT08BC
Hmmm, I need to see the specs. I take it this is a conventional AC not an inverter? It looks like an easier install than most window AC units, as long as you have two people to lift it into place.
You can read more about these AC units here: spklr.io/6052ojfw
Choose the model you're interested in to see the product page which contains the specs and details section.
Where does the water drain. Does it drain in to the condenser and make noise or does it just drip out side?
Hi!
Thanks for asking. Since the saddle unit base is below the windowsill, water collected from the evaporator (humidity removal) is pumped to outdoor side of the unit. There is an internal pump that pumps water to the outdoor side. In a case where the pump fails or cannot keep up because of extremely high humidity, the unit has a safety switch to shut down the unit. This keeps water from dripping from the unit on the indoor side.
Hope this is helpful!
If you have other questions, feel free to ask. -MS
Where can I buy new foam sides for the GE Profile ClearView™ 8,300 BTU Smart Ultra Quiet Window Air Conditioner for Medium Rooms up to 350 sq. ft.
Model #:AHTT08BC ? I installed the unit on a previous window/room.. and now want to move it but the foam has already been cut. Thanks!
Hello-Thank you for reaching out to us. We would like to help. If we could get some more information could you please send us a private message on here or any of our social media pages with the serial number on the unit as well? We look forward to hearing from you. Sincerely-DM
For the most part, the other brands/models similar to this unit have a maximum window width generally in the range of 36 inches. I can't find any info on this topic and my windows are approx 48 inches wide. Is there a maximum window width requirement for this brand/model?
Hi Shaun - thank you for your interest and for checking with us with regard to a new air conditioner. You can obtain the maximum window width in the specifications section of our air conditioner models. The maximum window width on our residential models is 39". If you have additional questions, please let us know. -NC
@@geappliances I guess my only other question then is, why? What makes it not work just because my windows are wider than 39 inches?
Hello Shaun. We certainly understand why our units having that maximum window width may be frustrating, and we regret any inconvenience caused. When we design our units, the side panels or other installation materials are designed to accommodate a window with that maximum width. If the window is larger, the panels won’t cover the full space. Installing in a larger window than the unit was designed for would not have been tested for safety and reliability. But if you did need to install in a larger window, visiting your local home improvement store for recommendations on how to secure the air conditioner and keep your window air tight would be advised. We hope this helps to clarify the matter. If you have any other questions or concerns, we’re always glad to offer assistance. Best wishes! -SG
@@shaunclos1810 it’s really not that complicated, It’s just like when you buy an AC with the side panels missing or damaged. Just go to the store and buy some stiff foam to fill the gap or even some things that may be laying around your house in a pinch. The side panels don’t support the AC so it shouldn’t hurt anything.
@@CyberNut930 very helpful, and kinda what I was thinking but wanted to hear it from someone else too. Thanks!
I have this AC. water is leaking from the inside even when the drain cap is closed. is something wrong with my AC?
Did you check to see that it is installed level? If it is not level (front-to-back, AND side-to-side), there can be problems with draining the condensation.
I think You better insert the antibug sponge from the outside of the window or both sides.
Hi!
Thanks for reaching out. We don't recommend using other items in the installation of this unit, other than what's included with the air conditioner and listed in the installation instructions as this is how we've tested and approved the unit for proper use and installation.
If you have other questions, feel free to PM us on Facebook or DM us on Instagram/Twitter.
Best wishes! -MS
Does it have a remote or only works with WIFI? Can you manually turn on and off???
Hi there, and thanks for your interest in our air conditioner! While the SmartHQ app can be used to control and monitor this WiFi enabled unit, it also has a remote as well as a control panel you can use to manually make selections. Based on your comments elsewhere on this video, we’d also like to advise we have an article on how the unit is drained available here: products.geappliances.com/appliance/gea-support-search-content?contentId=000062584&_ . An internal pump directs water to the outdoor side, and if too much water collects on the indoor side there is a safety shut down switch to prevent leaks. Draining on the indoor side wouldn’t be necessary often. Regarding your window, the ClearView has four chase-way positions to accommodate window sill thickness between 4.5” to 13.75”. It’s designed for a standard double-hung window with a width of 20” to 40”, a minimum height of 13” and a minimum height from the floor of 10”. More information about installation, operation, features, etc. are available in the manual, linked here: products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000634-1.pdf&_. Regarding efficiency, the unit does have an Eco Mode option as well as energy reporting to monitor consumption. We hope this information is helpful. If you have any other questions, we are always glad to offer assistance, here or over social media. Best wishes! -SG
Does anyone know if they make an extension depth kit for this? My window is 16” but I know it only extends to 13.75”
Or any potential solutions would be greatly appreciated
At this time, we don’t have an extension kit available to make the unit compatible with a window deeper than 13.75”. To ensure the unit operates correctly, the air conditioner does need to be installed per the instructions in the use and care manual (which you can view on our GE Appliances website when you look up the model number and go to the product page). A deviation from the installation instructions may void the warranty. We will certainly let our team know of your interest in an extension depth kit for future consideration.
I’ve had this for 2 weeks and the unit won’t run for more than 20 minutes without having to drain from the front of the unit. It displays error code P1 then shuts off until drained. Please advise.
Hi Chase,
Thanks for reaching out. Sorry to hear about the issues you're having here, we're sure this would be frustrating.
According to the troubleshooting section of your Use and Care manual, a P1 error code means that the pump has encountered a problem or has failed.
You would want to drain the indoor side of the unit first. Then, you can hold down the SLEEP button for 3 seconds to clear error message. If the error code persists, the pump will need to be serviced.
Tips on how to drain the unit can be seen on page 8 of the Use and Care manual, here: products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000634-1.pdf&_ga=2.186059818.202487319.1660561576-1657613511.1658931497
Also, should you need them, our service team can be found here: www.geappliances.com/ge/service-and-support/service.htm
We do hope this is helpful and that this is taken care of soon.
All the best. -MS
Why do the 8,300 and 6,100 BTU units have same dimensions? If the 6,100 BTU unit was 18.5 inches wide (left to right) instead of 19.7 inches, it would have solved my longstanding air conditioner problem. Unfortunately, I can't shave 1.2 inches off the sides of my windows.
That’s what I find weird too, and also the same weight, the 8300 one is HEAVY
Just installed mine and it's blowing cool air to the outside
We appreciate you reaching out. Do you mind sending us a PM/DM on our Facebook or Instagram page with the model and serial number of your appliance? We'd like to see what we can do to help.
Can you install on a horizontal sliding door?
Hello, and thanks for commenting. We appreciate your interest in our ClearView air conditioners! These models are generally designed to be installed in a standard double-hung window; they cannot be installed in another type of window or door without modification. We would not have tested any other set up for safety and reliability, and we regret any inconvenience this may cause.
If you still want to try installing on a horizontal sliding window/door, we would recommend making sure the unit can properly secure to the window/door and the surrounding area around the unit is blocked from the outside. You would need to provide your own window filler. Also, the ClearView unit is 19 5/8” wide, so the window must open at least that far.
If you’d like to review the installation information, the window requirements are discussed on page 11, linked here: spklr.io/6058Yq3G . That manual is for models PHNT10 and PHNT12.
If you’re interested in other models or have any other concerns/questions, we’re always glad to assist, here or over our social media. We’re wishing you all the best! -SG
I cannot get the screws to come out to expand the chase. Any suggestions?
Hello. We hate to hear you’re having trouble with the screws - we know that must be frustrating, and we want to help however we can.
We do have more than one ClearView model. Can you please confirm your model number, here or with a private message over our GE Appliances social media (such as Facebook or Instagram)? With that information, we can certainly look into this situation further.
We hope to hear from you again soon, so we can help. All the best. -SG
How deep of a window sash can it span over? My sash is 12" wide. I can't find that spec online.
We appreciate you reaching out, Kevin! Our wonderful Clearview air conditioners can go over a 13.75" wide window sill. More information can be found on page 12 in the use and care manual here: spklr.io/6054ldGp. If you have any additional questions, we're here. -AT
@@geappliances Thank you for the quick reply.
Our pleasure! We hope you enjoy your day. -AT
Could this be separated into pieces and put back together for like a basement window?
No
This unit is designed to be installed in a window and the unit does not come apart. The industry exclusive adjustable chase-way comes with four positions to accommodate walls that are 4.5” to 13.75” thick. The unit simply sits over the windowsill and locks into place with adjuster bolts that tighten into the exterior wall.
Does this air conditioning need to be lower outside so it can drain? Is there any kind of drainage?
Hey there, Victor! This is a really good question. Yes, the air conditioner needs to be slightly tilted to the outside so that the water can drain out. Thanks for asking. Let us know if any other questions come up. -MJ
The video or installation manual does not say anything about it. Thanks👍
Hi again Victor, you are very welcome, glad we could help! -MB
this is what I found from GE official website...."The good news is we do not anticipate you having to drain either side of the unit in most instances. Water is collected in the indoor section as the air conditioner removes moisture from the air. When the indoor tank starts to fill up, water is pumped to the outdoor section where it evaporates or drains out. It will evaporate with the outer rubber plug installed. Water is picked up by a fan and flung against the condenser coils to evaporate. If the rubber plug is removed to decrease noise the water will drain out. Removing the plug decreases efficiency."
How much does the window stay open after install? How many inches?
Hello-We appreciate you taking the time to reach out. We would love to help. Could you please send us a private message with your model and serial number, and we can research this further? We look forward to hearing back from you. Sincerely-DM
Where does the condensation go? Does one have to "drain the unit" to a bucket every time it fills up with water or is there an automatic way like drilling a hole in the wall and running a drain line outside?
Hi Mark,
Thanks for reaching out! It's recommended that you leave the exterior drain plug in place as removing it could hinder the efficiency of your unit.
As far as water collection goes, water is collected in the indoor section as the air conditioner removes moisture from the air during the cooling process. When the indoor tank starts to fill up, water will get pumped to the outdoor section where it evaporates or drains out. Just like any air conditioner, the water is picked up by a fan and is flung against the condenser coils to evaporate. Because the water is pumped to the outdoor unit, draining the indoor tank is not necessary in most cases. The outdoor unit only needs to be drained in certain situations.
You can learn more by taking a look at the following article: products.geappliances.com/appliance/gea-support-search-content?contentId=000062584&_ga=2.173683235.1059795318.1656962450-450628325.1656676200
Hope this is helpful! Let us know if you have any other questions or concerns.
All the best. -MS
this is what I found from GE official website...."The good news is we do not anticipate you having to drain either side of the unit in most instances. Water is collected in the indoor section as the air conditioner removes moisture from the air. When the indoor tank starts to fill up, water is pumped to the outdoor section where it evaporates or drains out. It will evaporate with the outer rubber plug installed. Water is picked up by a fan and flung against the condenser coils to evaporate. If the rubber plug is removed to decrease noise the water will drain out. Removing the plug decreases efficiency."
What is the lowest temperature setting?
Hello and thanks for stopping by! The lowest setting on most of our air conditioners is 64 degrees F. If you have a specific model in mind, let us know or check the manual for more specific information. Thanks. - JB
Can this be installed on horizontal sliding windows?
Hello-We appreciate you taking the time to send us your question. No, the window units we have are not made to sit horizontally. They are just for standard window sizes. You can explore all the window AC units we have with sizing information on our website here- spklr.io/6055lHN5. Hope this helps! Please let us know if you have any other questions. All the best! DM
Looks great for a modern house, but as usual it won’t fit my vintage home. Walls and window sill are just under 18” . Bummer!
We are so sorry that this will not work for your particular needs, Mike. We'll definitely pass your comments to our product design team. Thanks - TH
Does this work for a vertical sliding window?
Hey there, Diana. Thanks for reaching out about this air conditioner. The installation instructions included with the product are specific to the installation in a double hung window. This unit is designed to fit in a window with an opening between 20"-40" If your window meets that criteria, it may be possible. You may need to modify installation for other types of windows.
Please reach out to us on Facebook, Twitter, or Instagram if any other questions come up. Thanks again! -MJ
Can this unit be controlled by more than one smart phone?
Hello-Thank you for reaching out to us. We would be happy to look into this for you. Could you please send us a private message with the full model and serial number on your unit? -DM
Yes
Is this available in Canada?
Hi, Glenda. These are not available in Canada yet, but we recommend following GE Appliances Canada for the latest news and releases. Thanks. - JB
does it have auto run fan option
Good day,
This model air conditioner has an Energy saver (Eco) mode.
Energy Saver (Eco):
The fan runs when the compressor runs and you choose the fan speed that you want, Low, Medium or High. The fan speed does not change unless you change the fan speed setting. When the compressor turns off, the fan turns off. You may notice more difference between the set temperature and the room temperature before the air conditioner turns on again. Let us know if you have any additional questions. -MH
Why does the outdoor fan continue to run when the compressor shuts down?(when the thermostat is satisfied)Seems like a waste of electricity.any tips?
A continuously running fan provides constant air flow in the area to be cooled, keeping the room at a more comfortable temperature. As a result, The fan reduces the variance of temp in the room, so the compressor does not have to run as much.
@@geappliances thanks for letting me know
There instructions are contradictory. The installation states the unit should be level front to back, but under troubleshooting for water dripping inside the instructions state "make sure the air conditioner slants slightly from the case front to the rear."
Hi James,
We understand how this can seem contradictory and apologize for any confusion. When installing you want to make sure that the air conditioner is level, however, if you notice water dripping inside then it is ok for the unit to be slightly tilted towards the back. This should be done no more than 1/4 of an inch. Let us know if you have any other questions. All the best. -MH
Do I need to let the AC sit for 24 hours before turning it on?
Hi Hoang, you should be able to install and turn this on right away. We hope to see you in our GEA family and we're wishing you the best. - GW
The instruction booklet says that if the unit was turned on its side/back/front or upside-down, then you should let it sit upright on a level surface for 2 hours before turning it on.
I think you got "24 hours" from advice regarding refrigerators which were turned on the side/back/front or upside-down.
This 2 or 24 hours is to allow the oil in the system to drain down into the compressor, if the unit was not kept upright during transport.
If the unit was not kept upright and level during transport, the oil in the system may collect in places other than the compressor. If you turn on the compressor before the oil drains down into the compressor, the compressor may be damaged.
The booklet says 2 hours. It can't hurt to be safe and wait 24 hours.
My windows are 48 inches wide for the room i am trying to cool. Will this fit?
Please provide the model number you're inquiring about, so we can better assist.
@@geappliances I wanted the clearvjew at 8000 btu with an inverter. My window is 48 inches wide.
Per the Installation Instructions, the window should be between 20”-40” wide. You can see this on page 11 of the Use and Care Manual here: spklr.io/6056ULnC
@@geappliances do you have any way for the fit? Extra parts or such?
We do not have any accessories for this for this model.
Does the condensation water drain outside or does the unit have a bucket inside the house that you have to keep emptying?
Hello there. Thanks for reaching out about this. Over time, the air conditioner will accumulate water on both the indoor and the outdoor sides. We recommend that you only attempt to drain the Outdoor side if necessary and you can safely access the unit from the outside. The inside will eventually need to be emptied. Instructions on how to do so can be found on page eight in the Use and Care Manual. We hope that this is helpful! -AT
@@geappliances But can either the interior or exterior drains be plumbed (with tubing or other) to continuously drain or is that bad for the unit?
@@nilomyki I would love to know this too because who wants wet carpets and all if you are not home... I would hope there is a work around for this or guess just remembering to empty pan? Not sure - am interested in buying one so doing my homework. :)
If it requires water drain inside of our room, it’s no different than the other brand, Soleus, which had exact the same design and drainage issue inside of room. I was debating myself when I first looked up AC this year whether I should go with that one or midea U shape. I loved this “n” design more than “u”, yet, I read reviews about needing drainage inside of room constantly. Therefore, after weighing all factors, I decided to go with Midea U shape. I bought 2 and they worked like charm, super quiet and super efficient cooling down the rooms. The only downside of midea was the installation. I honestly think that this Ge/Soleus “n” shape design is even better than “U” shape but inside room drainage was a deal breaker for me. Ya should perfect this flaw then GE can compete against Midea. Before ya fix that, Midea U shape is by far the best window AC in the market without doubt from my experience.
@@monams2514 media U shape does not require draining inside of our room. I got 2 1 week ago, worked like charm, super quiet and super efficient. Before GE and Soleus, same design as GE, perfect their craft, I think Midea U shape is by far the best window AC without doubt. The only issue is that it’s not installation friendly as GE and Soleus for the “n” shape. I personally loved N shape but drainage inside of the room was a deal breaker for me . Hope it helps
Hi, I have a single hung, monolythic window. How can I mount the saddle unit, when all there is for it to rest on is a thin metal shaft? Do I have to construct a platform, and can this type of window withstand 90 pounds of pressure? Please advise. I can't find anyone to help me install this, they don't even know what a saddle style a/c is. What am I supposed to do, return it? Please help me, someone, anyone.
We recommend you contact the window manufacturer for thier recommendations as to the installation of a window air conditioner and the weight limits for the window.
Our installation guide is tailored for a standard double-hung window. Since you have a different type of window, you'd need to adjust the instructions accordingly if approved by the window manufacturer. The guide includes requirements for both the window and the wall to ensure proper installation. For reference, you can review the installation guide for model AHTT08BC here:: spklr.io/6051qACD.
I just bought mine today and it work for two minutes and I keep getting FL error
Hi!
Thanks for reaching out. So sorry to hear about the error code you're seeing!
Fault or error codes are programmed in air conditioner controls to help service technicians quickly diagnose issues with the unit. In the event that the electronic control displays an EP or any other fault or error code, a trained service technician should be called to diagnose and correct the issue. We do not have a list of all the fault or error codes and their meanings since they all indicate a service issue.
Based on page 16 of your Use and Care manual, which you can see here: products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000634-1.pdf&_ga=2.46177636.2133713530.1658924115-1822528338.1658924115 - "FL" signifies that the internal tray is full. Take a look at that page for next steps to see if they help.
If they don't and this error code persists, you can take advantage of your warranty as seen on page 21 in the above manual.
We do hope this is helpful. If you have other questions or concerns, know that you're always free to reach out.
Best wishes. -MS
What if your window slides left to right and not up and down
Hi Ellie, thank you for your interest in the GE Profile ClearView Window AC! The GE Profile ClearView unit is 19-5/8 inches wide. The window must open at least that far. The air conditioner can be installed in a sliding window that opens as far as 19-5/8”, but you must provide your own window filler above the unit. We hope this helps! -MB
The rock says turn that sombitch sideways and close those left to right windows
"MB" is saying that if your window slides left/right, then you will need to fill the hole above the air conditioner with something... such as plywood or plexiglass/lexan (clear plastic sheets). You can buy either at home improvement stores. Some stores will even cut them to the size you need.
Be very careful with the side pieces that fill the gaps. Measure and re-measure from inside window rail to inside window rail. Not the lip of window slide rails. Also, I am finding I am going to have to seal my entire window on the outside around the unit, , otherwise weather can blow around, and through any cracks. and bugs too will find their way in. Not bad mouthing this unit, just saying what they give you isn't all you need to do, if you have my type windows. I have deep storm windows, with an outer sliding glass, and an inner traditional sliding glass. that leaves me with a big gap between glasses with those cracks I spoke of. Going to have to use plywood or Plexiglas to seal that window from the outside, and spray foam under unit to seal there . My window faces West, right into the face of storms we have. those wind storms, they find any crack or crevasse you have, and blow rain straight across at times into them with pressure.
Hi there, we appreciate you taking the time to share your experience installing this unit.
The air conditioner is indeed designed to be installed on a standard, double-hung window, and modifications are required for other types of windows.
We recommend making sure that the general installation concept provided by the installation instructions is still followed to guarantee a great cooling performance.
We hope this information was helpful, and please let us know if we can help with other questions or concerns. All the best. - PM
@@geappliances The unit works like a charm. We like it. I think no matter the style, I would do some extra work. I don't like adequate, I like solid protection from the elements and environment and insulation to maximize the units abilities. Others who feel the same way may benefit from my experience. Thanks for the product.
Hello Larry. We appreciate the clarification and appreciate the feedback and are glad that you're a part of the GE Appliances family! If you have any questions in the future, we're here. Thanks. -AT
why can't you make a window ac like the through the wall ac with no vents on top or sides
need window ac that don't have vents on top or sides so we can use are screen when installing through window
we can't use are screens because we can't block the vents
pulling the screen down to the top of ac then we can block the sides at with insulation or a panel like the front curtain to keep bugs out of are windows
What is E 14 means?
Please provide your model number and date of purchase, so we can better assist.
App is slow, sometimes crashes.
Extension hold screws went in almost sideways because the holes didn’t line up vertically when sliding the thing out, and in.
Hi, Nick. Thanks so much for choosing GEA. We're sorry you had trouble with the app and installing the air conditioner. If your home WiFi network is running properly, call the Connected Home Support Line at 1-800-220-6899 for help with our SmartHQ app. If you have any trouble with installation, we are happy to assist her, on other social media sites, or our own website at GEAppliances.com. Thanks! - JB
@@geappliances This app is one of the worst I've ever seen. It took me NUMEROUS attempts to connect to the air conditioner, and then several more attempts to connect to my home WiFi. I entered everything correctly, but the app kept telling me that there was a problem. Your app is crapp!
It works ok now, and thankfully it has the ONE feature I was hoping it would have: SCHEDULING. This is far superior to the "delay" or "timer" functions on most window/portable AC units.
Some questions: Why does the app need to know my name, email address, phone number, home address and GPS location? It would not allow me to continue without entering this information. Why does GE need to know my GPS location to control an AIR CONDITIONER???
Before you say something about a weak WiFi signal... My home router is 10 feet away from the air conditioner, and I was using my smartphone less than 10 feet away also.
internal drain that has to be manually drained
What do you mean exactly? I am thinking about getting this but your comment has given me pause.
Should I wear my cloth face mask during the entire install or is it okay to go into chin-diaper mode once the unit is securely in the window?
This window unit is awful! I've had issues with it since installing last summer. While it looks nice, it does not drain water out of the inside of the unit that is inside of the house so water sits in the unit until manually drained and the compressor will not kick on and it smells awful! I have to drain this multiple times a day for it to cool my tiny room. I've read reviews that people are having to leave a bucket under it so it will drain constantly... just nasty! It's also leaking from the cracks where the sides connect to the main part of the unit. The back of the unit that is outside is bone dry. This is just AWFUL. I contacted support online and was told to contact through phone to use my warranty but I could never get through to anyone!!! I tried the number that was given to me from online support and the number on the website and never got an answer. Warranty is expired and i'm stuck with this junk now. Stay clear of the "clearview" units, while they sound nice they are just not functional!
Hi Courtney,
Thanks for taking the time to reach out. We're sorry to hear about the issues you've had here with your unit and with getting help with it, we're sure this would be frustrating to say the least.
Since the saddle unit base is below the windowsill, water collected from the evaporator (humidity removal) is pumped to outdoor side of the unit. There is an internal pump that pumps water to the outdoor side. In a case where the pump fails or cannot keep up because of extremely high humidity, the unit has a safety switch to shut down the unit. This keeps water from dripping from the unit on the indoor side.
On the rare occasion that this occurs, the drain has a thread that accommodates a standard garden hose thread to direct drain through the hose if required. The indoor drain cap can be removed if you wish to remove the unit from the window. There may be some water in the indoor base, and removing the indoor drain cap allows removal of water before attempting to remove the unit from window.
If you're still having issues, please PM us on Facebook or DM us on Twitter or Instagram with your complete model and serial numbers, as well as a copy of your comment here. If you need help finding the model and serial numbers, you can click here: spklr.io/6052Y0BO
Hope to hear from you soon. -MS
@@geappliances it's not a rare occurrence, it's all day, everyday occurrence.
Hello Courtney. We hate to hear you’re frequently having these issues - we would not normally expect this to be a regular concern, and we regret the inconvenience you’ve had. If you’re able to, please send us a private message over our social media (such as Facebook or Twitter) with your model and serial numbers and the details you’ve included here. We would be more than happy to look into your concerns further, and offer any assistance we can.
We hope to hear from you, so we can help. We’re wishing you well in the meantime. -SG
Heh heh...masks. No sale.