If you do not have the option then you may be logging in with the Admin level account not the higher installer level. You will need to ask for it or get your system maintainer to do it as sometimes they prefer not to give it out.
Hello, this replaces the music, but when on hold in my system, there are words being spoken "thank you for your patience" and others, on top of the music, that aren't on the (BGM 1) wav file. How to access/change those?
Hello, sorry for the late reply. This is a Queuing Time Table feature by the sound of it on incoming calls. Go to PBX Config>3.5.1>see what QTT is assigned to your ICDG under the QTT tab then go to PBX Config>3.5.2 and change the OGM sequence for the QTT. If you need to rerecord those messages you can record by dialing *36 1 The display will say “Wait” for a few seconds, then a timer will start from 000. Let it get to 001 before starting your new greeting. While recording your new greeting, the “Auto Dial/Store” button will be flashing red. Press it to end recording. Your new greeting will play back. Hang up, and you are done, or repeat the process if you are not happy with the new recording. You can also load a file by following instruction in my video here: th-cam.com/video/MxytyxLkzhY/w-d-xo.htmlsi=dyjEOwiF0kysnkU7
thank you mate. could you please advise how do I add a music tone say like after 3 rings the caller hears a message that states "Thank you for calling xxx, your call is important to us and we are transferring you to the first available operator, please hold." while the phone still rings as usual. thanks again
Im trying to upload the .Wav file i converted using your link but the progress bar just gets stuck at 50% i have tried several different files and 2 different browsers, any ideas ?
Hi Matthew, maybe try lowering the file size assuming its bigger than 1.5M and also try using internet explorer, yep the old school browser. the programming just works alot better on it.
@@4COMMSVoIP I have managed it with your help I have windows 11 so don't have IE anymore, I had to use settings in Edge to open the phone system ip address using Internet Explorer mode pages compatibility, it then worked straight away. thanks again.
The audio sounds so much clearer
Thank you 😊
Thanks man. You're the best
You're welcome and Thank you 😊
Thank you! This works well. ALso thank you for the converting site. well done
Always happy to help :-)
Great video, I'm about to do this on a site, so great timing to find this
Glad it was helpful! Thank you for the feedback 😊
Hopefully you can like, share or subscribe 😁
I do not have the MOH option under System
If you do not have the option then you may be logging in with the Admin level account not the higher installer level.
You will need to ask for it or get your system maintainer to do it as sometimes they prefer not to give it out.
Thanks for the info
Hello, this replaces the music, but when on hold in my system, there are words being spoken "thank you for your patience" and others, on top of the music, that aren't on the (BGM 1) wav file. How to access/change those?
Hello, sorry for the late reply.
This is a Queuing Time Table feature by the sound of it on incoming calls.
Go to PBX Config>3.5.1>see what QTT is assigned to your ICDG under the QTT tab then go to PBX Config>3.5.2 and change the OGM sequence for the QTT. If you need to rerecord those messages you can record by dialing *36 1
The display will say “Wait” for a few seconds, then a timer will start from 000. Let it get to 001 before starting your new greeting. While recording your new greeting, the “Auto Dial/Store” button will be flashing red. Press it to end recording. Your new greeting will play back. Hang up, and you are done, or repeat the process if you are not happy with the new recording.
You can also load a file by following instruction in my video here: th-cam.com/video/MxytyxLkzhY/w-d-xo.htmlsi=dyjEOwiF0kysnkU7
Brilliant thank you, I am getting an error Please Select a site to Upload. Any idea?
What page do you get the error on?
Can you send me a screen shot via Instagram or Facebook?
thank you mate. could you please advise how do I add a music tone say like after 3 rings the caller hears a message that states "Thank you for calling xxx, your call is important to us and we are transferring you to the first available operator, please hold." while the phone still rings as usual. thanks again
Hi Thank you for the video... may i know how we can upload the disa mesage to NS700. Do we need to install extra DSP Card in to pbx?
Hello Renjith, I have created a video on this: th-cam.com/video/MxytyxLkzhY/w-d-xo.html Hope this helps 😊
@@4COMMSVoIP hello gudmng...yes i found and watch the video Thank you for your time 🌹🌹
Thank nice knowledge M0h upload
You are welcome, hope you liked, shared and subscribed #BMC
Im trying to upload the .Wav file i converted using your link but the progress bar just gets stuck at 50% i have tried several different files and 2 different browsers, any ideas ?
Hi Matthew, maybe try lowering the file size assuming its bigger than 1.5M and also try using internet explorer, yep the old school browser. the programming just works alot better on it.
@@4COMMSVoIP I have managed it with your help I have windows 11 so don't have IE anymore, I had to use settings in Edge to open the phone system ip address using Internet Explorer mode pages compatibility, it then worked straight away. thanks again.
@@brfc1875 Happy to assist, dont forget to hit 👍
Hey can you send me a copy of or link to download the Built-In Default (Internal_MOH.wav) file? Cheers
Message me on Facebook.
@@4COMMSVoIP dear, I also need that file, can you help me?