I lost a reward too 😔 I used a reward for a bopis order and the item was cancelled. I was told by the store associate that I had to call customer service to get my reward back onto my account. When I called customer service I was told that under their policy they could not give me the reward back nor replace the item that was canceled, so essentially I lost the reward. The customer service rep recommended that I only use rewards in store to avoid this from happening again in the future. So I understood that if I use a reward for an online or bopis order, and the item is cancelled, then my reward is wasted and lost which is a bummer. So I only use them in store now.
@betziwright7730 That's crazy! They gave me my reward back, no problem. Maybe you can try calling again. They can't do that. You earned that reward. Give them the order number. Ask to speak to a manager. Good Luck.
Yes, I’ve had that problem with my coupons and rewards. If I don’t pick up an online order my free item will not be returned. They told me it would be back in my app in 48 hours but it doesn’t go back. I haven’t lost any coupons or rewards on a cancelled order but I did order online and they cancelled my shampoo then I saw it there in store when I went to pick up the rest of my order so I was confused because they had it there in stock.
I lost my birthday reward... I was sad about it. I think those rewards should be available for a year, I mean, why not. I was out of the country for a month and lost it
I wanted to share with you that I ordered 2 bow candles at 3:30am at the beginning of candle day…I am on the west coast. They canceled those from my order very late after candle day was over and I called and they let me purchase the candle scent at the 9.95. I asked why I NEVER receive mailers or coupons even on my app…I have a ton of the 16.95 rewards… but never 10.00 off of 30.00 or 40.00. He was like oh so sorry I will send you a 20%off coupon to your email…I waited a week, then the Girl said oh He must have forgotten, I will send it now and it will take up to 24 hours…waited another week spoke to another Gentleman and He said it shows they sent it I can’t send you a new one but I can resend the email they sent…. Have never received anything. I never got anything, checked spam ect. I never received mailer everyone is showing about SAS! It’s really upsetting me! Sorry had to vent now that I know they told you they sent the 25.00 to your email and you never received. Anyone out there know who to talk to to receive mailers again? I’ve not moved, been in this house for 14 years. This is my first SAS…I am really excited! Hope everyone gets everything they’re going out to hunt for! ❤
I lost a reward too 😔 I used a reward for a bopis order and the item was cancelled. I was told by the store associate that I had to call customer service to get my reward back onto my account. When I called customer service I was told that under their policy they could not give me the reward back nor replace the item that was canceled, so essentially I lost the reward. The customer service rep recommended that I only use rewards in store to avoid this from happening again in the future. So I understood that if I use a reward for an online or bopis order, and the item is cancelled, then my reward is wasted and lost which is a bummer. So I only use them in store now.
I still haven’t called because I hate calling 😔
@betziwright7730 That's crazy! They gave me my reward back, no problem. Maybe you can try calling again. They can't do that. You earned that reward. Give them the order number. Ask to speak to a manager. Good Luck.
TFS! Nice gifts to ur hubby's co-workers!
Thank you friend 🥰
❤Really great gifts!!
Thank you ❤️
Merry Christmas🎄🎅🏽 your so thoughtful ❤ I always gift smell good especially to my family. They always enjoy it.
Thank you ❤️
I love how the pink gift bags look 💝💝💝
Thank you ❤️
@Cynthiam106 youre welcome you made em look so cute with the pink and red
Nice gifts, Merry Christmas.
❤❤😂 Merry Christmas Chrissy
Nice! 🎁🎄🎅
Thank you 🥰
Mery Christmas 🎁⛄
Merry Christmas friend 🎅🏽🎄🥰
Merry Christmas 🎄🎅
yes have lost rewards too😢
I’m learning that I should just exchange my rewards in person now so this doesn’t happen again
Yes, I’ve had that problem with my coupons and rewards. If I don’t pick up an online order my free item will not be returned. They told me it would be back in my app in 48 hours but it doesn’t go back. I haven’t lost any coupons or rewards on a cancelled order but I did order online and they cancelled my shampoo then I saw it there in store when I went to pick up the rest of my order so I was confused because they had it there in stock.
Same thing happened has happened ti me before where the item is in the store but they can cel my order 😔
I lost my birthday reward... I was sad about it. I think those rewards should be available for a year, I mean, why not. I was out of the country for a month and lost it
😔
I’ve lost rewards😢
We need to exchange only in person now
I wanted to share with you that I ordered 2 bow candles at 3:30am at the beginning of candle day…I am on the west coast. They canceled those from my order very late after candle day was over and I called and they let me purchase the candle scent at the 9.95. I asked why I NEVER receive mailers or coupons even on my app…I have a ton of the 16.95 rewards… but never 10.00 off of 30.00 or 40.00. He was like oh so sorry I will send you a 20%off coupon to your email…I waited a week, then the Girl said oh He must have forgotten, I will send it now and it will take up to 24 hours…waited another week spoke to another Gentleman and He said it shows they sent it I can’t send you a new one but I can resend the email they sent…. Have never received anything. I never got anything, checked spam ect. I never received mailer everyone is showing about SAS! It’s really upsetting me! Sorry had to vent now that I know they told you they sent the 25.00 to your email and you never received. Anyone out there know who to talk to to receive mailers again? I’ve not moved, been in this house for 14 years. This is my first SAS…I am really excited! Hope everyone gets everything they’re going out to hunt for! ❤
I don’t know about the mailers but I also take it that I have lost $25 from my gift card they never sent 😭