I LOVED how at first Christina seemed like she was shy and reserve and by the END she was talking TO THE CAMERA...Great job Christina...! I hope to see you on one of our cruises.
Amazing interview. Wow! So great to understand how important it is to be patient and respectful of staff who are trying to give you a great vacation. Well done.
@@ilovevegimite I find the captions actually help me piece out what someone who doesn't sound like me is saying. Also, my ears don't always fully connect to my brain, so written text helps as well.
I enjoyed the interview Lucy. As a customer, I've found that treating reception well will not only make you feel good but can also pay off in that they often have some discretion in how to resolve a variety of problems.
Sounds pretty much like what we do on land. The only challenge is working without day off but if it is financially rewarding then why not 😅 Looking forward to an episode on salaries 😊. Cheers 🥂
Absolute respect. Every time I spoke to sailor services I felt I was the only person they had to worry about. They listened and gave me good advice - even when I had completely misunderstood what was going on. We were on board when the loyalty programme was launched, and got the perk's before they went to the world, So things I paid for were now free, and ultimately i got the spend back. But of course the app had not updated with the press release so it kept charging, and sailor services kept having to manually amend. It was confusing, but how they handled it was impressive. Also Back to back - the re-joining process was really well organized, and even the needy "I cant wait in the queue people" were put nicely in the fast track which moved slower than the regular line ( accident?)
I coudnt agree more regarding duration of contract of 4 or 5 months not just for housekeeping, cooks... but for everyone. Who wants can extend a contract. I think 4 months contract is just perfect time frame.
I have had the need to work with the wonderful teams who man these positions. Ou should always treat them with respect since they are there to help you. Show patience and compassion and it will be rewarded by them.
We have found Sailor Services on VV to be GREAT. Granted, we are experienced cruisers and some of our questions/issues are things I should have been able to figure out on my own. But they are amazing for sorting out app issues, (the app has improved a lot since our first VV, so not nearly so many issues), helping to sign onto premium wifi with computer (yes, I'm the person who carried the laptop down to the red desks), as well as dealing with general issues or concerns. The biggest disconnect I've seen is that SHORESIDE Sailor Services doesn't always give correct information, which results in the on board SS crew needing to give us the right info or fix whatever shoreside said/did. Each person we have encountered at Sailor Services has either been able to deal with our issue or kindly asked if we could come back at X time when a supervisor would be available (that was a VERY odd request on our part). They, like all crew on VV tend to be happier and more friendly than on some other lines. We never got the "it's a job and I just need to get thru this shift" feeling; it was always "we're here to help you if we possibly can." One thing VV could improve on is letting Sailors know where to go for what. For example, Sailor Services cannot make or change dinner reservations. You must do it on the app (which they can help with if anything is available and the app is working) or you need to go to the restaurant. It would be helpful to know that before you stand in line for Sailor Services only to be told that you need to go to the restaurant. This would also lighten the work load for the people working at Sailor Services. And, to Sailors....in ALL crew positions, if someone goes the extra mile for you, be sure to mention them in your comments. Those positive remarks often become part of their file and can result in raises, promotions, or something as simple as an extra hour or two off.
Awesome video!!! Made me actually want to switch from shore excurtions to front desk, thank you for that. Plus I love how you girls both have nose piercing. How much of a problem are tattoos please? (sleeve tattoo)
With land based companies, everyone can be in the same building, but there's usually a large disconnect between those making the big decisions and those doing the actual work.
I agree 100%. I am currently waiting to be assigned a ship as a Guest Service Associate, so I'm doing everything to get informed about my future job. Here on land, every hotel that I worked for would have the same issues. As a Front Desk Agent you have to constantly rely on your manager/supervisor to make decisions even when the solution is obvious. Otherwise you get in trouble. And there's nothing worse than having to look the guest in the eyes and say "I don't know, I have to call my manager" for something that can be resolved easily. This seems to be different onboard and guests seem to actually come first.
Love these interview videos, as a suggestion for a future interview video it would interesting to see you do a interview with a Sommelier or Cellar Master working onboard the cruise ship.
Great interview! Really interesting and makes me appreciate the Sailor Services team even more! Is there any chance you could get an interview with a member of the Crew Office/HR crew?
Lucy, would be good to also get a perspective of a Rockstar Agent and a Mega Rockstar Agent also... seems synergy between some of Sailor Services sector also.
Cristinas position is what I would like if I worked on a ship. I am sure you have to know every thing to answer all sailers questions so, how long was your formation for this posistion? The formation is with theory or just practice?
Hi Lucy, I have an unrelated question, i know from your videos and Instagram you took part in getting Valiant set up for service. With the Brilliant slated to enter service later this year is that something you would do again if given the chance?
Hi Lucy, please help with a quick response. I got a sales job with Harding Retail. Got my C1D visa here in Nigeria in march. How long before i get assigned to a ship? Its been quiet since then (i was told they would get back to me, when???)
From what i understood it’s from 07:00 in the morning till some hour at afternoon which is midday after 12:00.. then they have pause till 16:00 and then work from 16:00- 20:30
Finally!!! The interview I’ve been waiting for 🥹 thanks a lot for that. She said everything right in regards with the job demands and no many people do talk about it so really thank you both 💙
![เป็นไปได้ไหม - WanMai [Official MV]](http://i.ytimg.com/vi/_6lZ6b3_7Vo/mqdefault.jpg)
I LOVED how at first Christina seemed like she was shy and reserve and by the END she was talking TO THE CAMERA...Great job Christina...!
I hope to see you on one of our cruises.
Amazing interview. Wow! So great to understand how important it is to be patient and respectful of staff who are trying to give you a great vacation. Well done.
I love my subtitles say ‘cruisingers crew’ 😂❤️👏🏼
well that’s close😂
I haven't used the subtitles yet as i like to try and understand different accents and usually after a few minutes i can adapt to people's accents.
@@ilovevegimite I find the captions actually help me piece out what someone who doesn't sound like me is saying. Also, my ears don't always fully connect to my brain, so written text helps as well.
I enjoyed the interview Lucy. As a customer, I've found that treating reception well will not only make you feel good but can also pay off in that they often have some discretion in how to resolve a variety of problems.
Sounds pretty much like what we do on land. The only challenge is working without day off but if it is financially rewarding then why not 😅
Looking forward to an episode on salaries 😊. Cheers 🥂
Absolute respect.
Every time I spoke to sailor services I felt I was the only person they had to worry about.
They listened and gave me good advice - even when I had completely misunderstood what was going on.
We were on board when the loyalty programme was launched, and got the perk's before they went to the world, So things I paid for were now free, and ultimately i got the spend back. But of course the app had not updated with the press release so it kept charging, and sailor services kept having to manually amend. It was confusing, but how they handled it was impressive.
Also Back to back - the re-joining process was really well organized, and even the needy "I cant wait in the queue people" were put nicely in the fast track which moved slower than the regular line ( accident?)
Lucy, thanks for another super video!
And, I just love Christina! She seems sweet, smart, dedicated, and hard-working!
Fair winds to you both! 😀
I coudnt agree more regarding duration of contract of 4 or 5 months not just for housekeeping, cooks... but for everyone. Who wants can extend a contract. I think 4 months contract is just perfect time frame.
And companies should give to the crew 2 full days off in a month.
I'm presently aspiring to work on cruise ships in this position (guest services)so this interview was really appreciated.
Me too hey got an interview on Monday
@sandrachipere how did it go?😊
@@sandrachipere hey love how did it go I’m studying interview questions for guest service
Finally! I have been waiting for this position.
Thank you again Lucy. Great interview and a perspective of what a different crew members work is like. I try to be patient and but could be better
I have had the need to work with the wonderful teams who man these positions. Ou should always treat them with respect since they are there to help you. Show patience and compassion and it will be rewarded by them.
Thank you very much I was really waiting for you to talk about this job on board!
We have found Sailor Services on VV to be GREAT. Granted, we are experienced cruisers and some of our questions/issues are things I should have been able to figure out on my own. But they are amazing for sorting out app issues, (the app has improved a lot since our first VV, so not nearly so many issues), helping to sign onto premium wifi with computer (yes, I'm the person who carried the laptop down to the red desks), as well as dealing with general issues or concerns. The biggest disconnect I've seen is that SHORESIDE Sailor Services doesn't always give correct information, which results in the on board SS crew needing to give us the right info or fix whatever shoreside said/did. Each person we have encountered at Sailor Services has either been able to deal with our issue or kindly asked if we could come back at X time when a supervisor would be available (that was a VERY odd request on our part). They, like all crew on VV tend to be happier and more friendly than on some other lines. We never got the "it's a job and I just need to get thru this shift" feeling; it was always "we're here to help you if we possibly can."
One thing VV could improve on is letting Sailors know where to go for what. For example, Sailor Services cannot make or change dinner reservations. You must do it on the app (which they can help with if anything is available and the app is working) or you need to go to the restaurant. It would be helpful to know that before you stand in line for Sailor Services only to be told that you need to go to the restaurant. This would also lighten the work load for the people working at Sailor Services.
And, to Sailors....in ALL crew positions, if someone goes the extra mile for you, be sure to mention them in your comments. Those positive remarks often become part of their file and can result in raises, promotions, or something as simple as an extra hour or two off.
I love these crew interviews..
Such an inspirational video this is.
Hj Lucy. We are on the Scarlet Lady now and we spoke with a member of the Brazilian “mafia” 😊
🎉🎉🎉🎉THANK YOU SO MUCH FOR THIS AND ALL THE INTERVIEWS DONE AND TO BE DONE.🎉🎉🎉🎉🎉
Awesome video!!! Made me actually want to switch from shore excurtions to front desk, thank you for that. Plus I love how you girls both have nose piercing. How much of a problem are tattoos please? (sleeve tattoo)
Very nice video ladies 🙌Thankyou for sharing
With land based companies, everyone can be in the same building, but there's usually a large disconnect between those making the big decisions and those doing the actual work.
I agree 100%. I am currently waiting to be assigned a ship as a Guest Service Associate, so I'm doing everything to get informed about my future job. Here on land, every hotel that I worked for would have the same issues. As a Front Desk Agent you have to constantly rely on your manager/supervisor to make decisions even when the solution is obvious. Otherwise you get in trouble. And there's nothing worse than having to look the guest in the eyes and say "I don't know, I have to call my manager" for something that can be resolved easily. This seems to be different onboard and guests seem to actually come first.
Love these interview videos, as a suggestion for a future interview video it would interesting to see you do a interview with a Sommelier or Cellar Master working onboard the cruise ship.
Thank you so much for this ❤️❤️❤️
Great interview! Really interesting and makes me appreciate the Sailor Services team even more!
Is there any chance you could get an interview with a member of the Crew Office/HR crew?
These videos are great!
❤
Lucy, would be good to also get a perspective of a Rockstar Agent and a Mega Rockstar Agent also... seems synergy between some of Sailor Services sector also.
Cristinas position is what I would like if I worked on a ship. I am sure you have to know every thing to answer all sailers questions so, how long was your formation for this posistion? The formation is with theory or just practice?
Hi Lucy, I have an unrelated question, i know from your videos and Instagram you took part in getting Valiant set up for service. With the Brilliant slated to enter service later this year is that something you would do again if given the chance?
Good one
Hi Lucy, please help with a quick response.
I got a sales job with Harding Retail.
Got my C1D visa here in Nigeria in march.
How long before i get assigned to a ship? Its been quiet since then (i was told they would get back to me, when???)
Did you get assigned yet?
@petagayebennett6669 Finally, yes. I started my contract yesterday.
Congratulations, which ship are you on?
Hie is msc spas also owned by steiner
she looks extremely tired.
Anyone that works the desk should have every other day off I’ve seen the way people treat the crew and it’s not very nice sometimes
Bit confused with the shifts so she works early from 7am till late and they still have late shifts as well.
From what i understood it’s from 07:00 in the morning till some hour at afternoon which is midday after 12:00.. then they have pause till 16:00 and then work from 16:00- 20:30
And for the late shift it starts at 12:00 till 16:30 and then pause.. till 19-20:00 when shift starts again till 00:00 (midnight)
❣️
How much is the average salary as help desk associate?
$1800 to $2300 depends
@@korinagomez8440 Do u know what it depends on?...& do u know if they pay bi-weekly or monthly?
Ladies....
Finally!!! The interview I’ve been waiting for 🥹 thanks a lot for that. She said everything right in regards with the job demands and no many people do talk about it so really thank you both 💙