Need a clarity let say agent having shift of 7-17 that is 10 hr and he is giving 10 hrs but on different shift 18-4, so in this case scheduled conformance is 100% but scheduled adherence is 0% right?
Hi Chandra, want to know if agent is on break will he will considered while containing schdule attainment Exa 12 are schedule 8 are on avail mode and 1 is on break
HI Chandra, could you please make video about forecasting complete series. And one suggestion you need to change you key words to get more views. Exm : Basis training operation management like that.
Thank You Chandra! 😊
should the production time include the offline activities like meeting, couching, etc ?
Need a clarity let say agent having shift of 7-17 that is 10 hr and he is giving 10 hrs but on different shift 18-4, so in this case scheduled conformance is 100% but scheduled adherence is 0% right?
Yes
@@WFMWORLD326 thnks😇
what is avail time?
Ping me on 9773745481
Hi Chandra, want to know if agent is on break will he will considered while containing schdule attainment
Exa 12 are schedule 8 are on avail mode and 1 is on break
Available staff will be considered only
HI Chandra, could you please make video about forecasting complete series. And one suggestion you need to change you key words to get more views. Exm : Basis training operation management like that.
Sure, will do
Hi Chandra, Can you share me these excel Sheets