The contact control panel is popping up after clicking on that icon. How can 30 agents use this same panel to receive calls? Is this an installable software?
🎯 Key Takeaways for quick navigation: 00:00 🚀 Quickly build a call center using AWS Connect with a free tier offering for 90 minutes and a free DDI number. 07:30 🏢 Follow the steps of AWS Connect's recommended setup process, including creating queues, prompts, call flows, and user profiles. 08:38 📊 Utilize text-to-speech capabilities for prototyping prompts and text-based information in the call center. 12:02 🗂️ Configure routing profiles to associate incoming phone numbers with call flows and users for effective call routing. 14:38 ☎️ Demonstrate a basic call center setup within 30 minutes, from configuring numbers to answering the first call. Made with HARPA AI
soft limits, usually you can add a couple of numbers anyway? Contact support and ask them to lift the soft limit on number of phone numbers. You do not need a support contract to ask for soft limit changes.
@@peterbuswell7966 it's a few account. And I have no numbers claimed. Was trying to claim my first number. I've seen others posted the same issue but no resolution.
@@KastkingAngler Did you have a credit card in place on the account? The purpose of the soft limits is to keep folks from running up a fraudulent credit card balance. Contact support and ask for the soft limit on number of phone numbers be increased.
Sometimes when the account has no billings or is just not old enough the phone numbers can't be claimed - even so they can't be claimed even if you're in the right bracket for AWS - Usually support give an answer within a day
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Thanks for this video man!! I really Appreciate this series and it is great at explaining how to use these services together.
Very Helpful tutorials...Thanks for uploading.
Great vid - looking forward to next one
The contact control panel is popping up after clicking on that icon. How can 30 agents use this same panel to receive calls? Is this an installable software?
🎯 Key Takeaways for quick navigation:
00:00 🚀 Quickly build a call center using AWS Connect with a free tier offering for 90 minutes and a free DDI number.
07:30 🏢 Follow the steps of AWS Connect's recommended setup process, including creating queues, prompts, call flows, and user profiles.
08:38 📊 Utilize text-to-speech capabilities for prototyping prompts and text-based information in the call center.
12:02 🗂️ Configure routing profiles to associate incoming phone numbers with call flows and users for effective call routing.
14:38 ☎️ Demonstrate a basic call center setup within 30 minutes, from configuring numbers to answering the first call.
Made with HARPA AI
please check the update for 2020 and the advanced 202 package
I'm time travelling guy working on this in 2024 IT IS MILES ahead now - the flows and the integration with Polly and Lex just make it dang powerful
When I try to claim my first phone number on my free account it tells me I've reached my limit of phone numbers and to contact support.
soft limits, usually you can add a couple of numbers anyway? Contact support and ask them to lift the soft limit on number of phone numbers. You do not need a support contract to ask for soft limit changes.
@@peterbuswell7966 it's a few account. And I have no numbers claimed. Was trying to claim my first number. I've seen others posted the same issue but no resolution.
@@KastkingAngler Did you have a credit card in place on the account? The purpose of the soft limits is to keep folks from running up a fraudulent credit card balance. Contact support and ask for the soft limit on number of phone numbers be increased.
@@peterbuswell7966 Yes. When I first setup my free account.
Sometimes when the account has no billings or is just not old enough the phone numbers can't be claimed - even so they can't be claimed even if you're in the right bracket for AWS - Usually support give an answer within a day