G'day mates try.sleephq.com/ is my online cpap support community & cpap reporting platform. Master your therapy and improve your sleep with our powerful cloud-based platform. Create a FREE account and download your detailed therapy report today! Features Include - 1. High-resolution 'breath-by-breath' analysis - View every apnea and every breath in full detail. 2. Sleep Journal - Track how changes to device settings influence your sleep & therapy results. 3. Custom PDF reports - Detailed therapy reports complete with journal entries. 4. Therapy Trends - Monitor changes to your apnea control over time. 5. Support - Access to the SleepHQ Community Forum 6. Education - From CPAP novice to therapy PRO. Master your device and settings with the SleepHQ Academy course 7. Blood Oxygen, Heart Rate & Movement Data - Connect a SleepHQ O2 Ring to your account to view additional data sources and take your therapy to the next level. 8. Access to exclusive, member-only discounts on the latest and greatest CPAP gear And much more! SleepHQ O2 Ring - www.sleephq.com/o2-ring/ SleepHQ Magic Uploader - www.sleephq.com/magic-uploader/ Join My Facebook Community - cpap.review/facebook My Monthly Newsletter - cpap.review/newsletter Thanks for all the love & support! Uncle Nicko
My S9 had been giving the "....contact service provider" message for some time before its motor finally stopped working. Whenever the power is turned on now the screen lights up displaying RESMED & then goes dark before repeating the cycle endlessly until the machine is shut off. It appears that it's trying to start up and failing. Is this what happens when the motor has expired?
This guy is highly underrated. Good on you mate for empowering people to make informed decisions that significantly affect their lives and not be duped by companies encouraging mass consumerism. Well done!
Hey there. I'm here in 2024. I just got this msg on my S10. I have been ignoring it as there's no change in the operation of the unit. Resmed machines are very good. But this practice on their part is total bull crap. Thanks for putting my mind at ease.
Keep on delivering sensible advices. We understand that those big multinationals have their own agenda and it is not always compatible us the customers. I am happy to see that you have not been scared by their threats and continue to serve and inform us, the CPAP users community.
OMG I've been getting that message for months and it did really scare me. I think its horrendous that these companies use scare tactics like this. No wonder people are becoming so untrusting (BTW I Just received the Mini today) I thought at any minute my AirSence 10 would stop and I would be in a heck of a mess since I supposedly have severe OSP, 1min58sec!! Thank God your channel popped up when I was searching info on the mini. I didn't even know how to find these settings. My AHI for 1 year is 1.6 an leaks 17..so looks pretty good since you said AHI under 4 and leaks under 24 I believe. Please correct me if I am wrong. But anyways my anxiety has subsided. Thanks so much and your kids are adorable!! 😁 Looking into a membership.
I got diagnosed with sleep apnea a few months ago, and my insurance covered an Aircurve 10. I've gotten a lot of good information watching your videos that has helped me adapt to live with a Bipap machine without a lot of the problems I hear about others having. Thanks for all the useful information you provide!
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I am back using my Resmed S9 after the Phillips recall and I was told that when I get that message it means that my machine might not be providing the correct level of therapy but when I use Oscar, the data looks good. The Resmed message works since I was tricked into getting a new Dreamstation in April 2020 when the S9 message about Motor life exceeded appeared everyday.
LOVE THIS VIDEO... Your kids are amazing actors and made this so enjoyable and we thank you, Nicko, for your great work and helpful information. CHEERS to you and your family!
Hi Alison, thanks for the lovely comment my friend. They're certainly a lot of fun and i do enjoy when they help me make content. Here's another one they feature in - th-cam.com/video/iySAae5_elY/w-d-xo.html
Thank You! My Airsense10 crapped out after 8 years of blissful use. I got that "end of life" message every night beginning 4 months ago, and then suddenly it quit. I could not purchase a new motor! Yep, that's right - had to buy a new one! Bastids!
Hey do you still have the old one? I’ll put a new motor in for you for free. Email me cpapreviewsaus@gmail.com if you still have it. Actually i’d still like to hear the story anyway. Cheers 🤝
Do you really want "it" fixed?? What if the remedy is the "real problem". Pray about this latest f e a r talk from the ""officials". 2019-21 has been a real eye opener for many. Pray and research. They love to present talk of a "" problem"", then wait for reaction, and offer the ""solution". I am not speaking of this channel owner, just to be clear.
When the motor goes it generally gives some warning. My wife's CPAP literally sounded like a jet engine failing. 😳 her motor took literally 9 years to actually die. The motors in these are basically hard drive motors with fans attached, you could expect about 120,000 hours mtbf out of them. ❤
Your kids are great!!! Thanks for the tip on time when this message comes up. I think having it come up every 1000 hours after it reaches the 22,000 hours is fine, but more than that would be annoying and unnecessary.
Hi Steph, thanks for the kind words. Or perhaps you have the option to dismiss it altogether if you like? Give people to power to choose as it's their machine after all. Best wishes. Nick
I just had this message pop up on my s9 a few days ago. I was alarmed because I am aware that getting a new machine is not only expensive, but also wait times are long due to covid-related shortages. Thank you for your content!
Thank God for people like you! I have a Resmed Airsense 10 and woke up to this message and freaked out! I'm currently waiting for my new machine. I've had this one for 9 years and use it faithfully. I was afraid it was going to take a shit.
There's got to be a method of resetting the counter for that motor since they have designed it to be replaced. I work on industrial printers which will occasionally come up with similar cryptic messages like "Replace 3, call your dealer". These are preventive maintenance type items, but we will give the instructions to reset them when asked. I have the clinician's manual for the Airsense 10, but it does not include that service information.
@@CPAPReviews DUDE!!! I love Veritasium!!! Been a follower of em for years, but only watch videos sporadically. Will definitely give that one a watch. Cheers from Texas
My new air sense 10 motor has started making a noise so I went back to my S9 ( motor time is up) and am still using it. Have ordered a new airsense 10 so now I have 3 resumed machines! I have dismantled my original 10 and seen how simple it is ( thanks Nick) and I intend to dissemble the air pump and repair it!
That message came up on my S9, bought a New Respironics cpap which is now recalled. Went back to my S9. Thanks so much for the video! Feel better about my decision.
Yes. As a result of seeing the message, I contacted the sleep clinic and they referred me to the medical supply company. The med supply co said it was expensive to replace the motor, they recommend a new cpap. My insurance wanted a new sleep study in order to obtain the cpap through the medical supply co. (I have used a cpap for years.) Sleep clinic recommended buying cpap out of pocket. Got a deal on-line. Then I figured out why there was such a good deal as it was recalled. Bought my new cpap in May.
Oh Barb, that's such a shame! It's all a big scam. Why would you need to go back and have another sleep test? They system is completely broken and your story is a textbook example! They're all corrupt. Good luck friend. Nick
I recently contacted my provider about the notification that popped up on my cpap machine. Mind you I have had my machine almost 7 years. They told me the same thing you just said. Since I needed a new script to be #51 on the waitlist for a new machine, when the doctors office put me in contact with a new supplier that could offer me a new machine the next day. Perfectly happy to bring the new one home. Loved your video 😂
I moved to the AirSense 10 about a year+ ago. I can't remember my prior model, but it was about 14 years old and had about 35,000 hours on it. I only replaced that because it couldn't maintain the proper pressure, and it sounded like a jet engine spooling up when I turned it on. I can live with an annoying message for, well, forever.
Hi Nick how are you I’m a little confused I’ve had my resmed s9 for 10yr mate I’ve never gotten this msg am I a lucky boy lol I use mine every night since 2009 so I’m a little confused loo
I have had nothing but terrible service out of my Resmed Airsense 10. One unit replaced and not that one is no longer working after less than 2 yrs. Meanwhile my old s9 works just fine. The good news is I am a VA patient and it is my hope they will either fix or replace this piece of junk.
G'day Paul, thanks for sharing your experience with the AirSense 10. Sorry to hear it hasn't been working well for you. Just so you know the S9 and the AS10 both have the same turbine (motor). Cheers!
I clicked on this thinking I would get a practical explanation on this error, which I got. What I did not expect was to laugh my butt off and be so entertained while getting practical advise! I hope you offer tax advise because I’m usually borde and frustrated doing those!
"ResMed what can I sell you?" 🤣🤣🤣🤣🤣 So accurate! That young lady also had her customer service officer act spot on. The meal interruption, the eye roll - perfect! Last time I was in ResMed H/O, they tried to sell me a whole new package. I wanted a hose cover!
@@bellarose-au Bet your clothes fit perfectly and your house is spruced up nicely. Getting ready to re-activate a beautiful ole sewing machine and make tank tops for me. 😊
From Canada: I have a F&P Icon (it was the one offered to me five years ago). The device is about 5.5 years old, but still running. I do want a new machine - our insurance pays 80%, so the money isn't an issue. It's just that so few machines are available right now. Watching this video makes me less worried about it suddenly conking out. Thanks. Btw: your videos are really good - informative, yet also entertaining. I just subscribed.
Thanks for that info. I had the message on my machine for at least a couple of years. I finally did get the S10 to replace my nine year old S9. I don't like the goofy water chamber on this new machine. What a poorly designed feature. And I can't figure out how to manually raise the humidity level to something more comfortable. But hey, I could be like my old man, stuck with the Phillips recalled machine, a provider telling him to go head and keep using it while the company tells him to stop using it and wait up to a year for a replacement. The whole industry feels like a huge money making scam sometimes.
It's sad the first thing that came to mind when I watched the first part of this video was, "hopefully people don't need to start jailbreaking their CPAPs to stop these messages etc".
My S9 Elite, which I received Sept/Oct 2010, has 32777.9 hours on it. Never received a "Service Reminder" as I turned off all the reminders about 6 years ago while playing around in the settings. Great info on the channel. Thank you!
My machine caught fire and filled my lungs with smoke. Luckily, I woke up as far as I’m concerned this is negligence on the companies part. I presented the motor to my healthcare provider and they were surprised that I was still alive.
That is exactly my situation today getting the dreaded message. I rang Respiraco and was basically told to ignore it! I did price a Resmed autoset S10 at $1499 which I thought was fair, then watched your review of some 10 machines and sided with the F&P. But having watched this video, I am going to wait until either my S9 expires, or me. Excellent work mate!
A.C.T letter from Canberra Health. Phillips recall is for CPAP and Bi-LEVEL PAP and mechanical ventilators, I have a dream 1 machine, Im really considering contacting oxygen@act Gov AU for assistance. Just a heads up.. Letters are now going out as i see it.
this is happening to my machine right now! so glad I've seen your video... though I have already been ignoring the message. Now to find your tutorial on adjusting the pressure as I've gained weight and think it needs to go up. Thanks.
I just got the message so of course looked on you tube and first found how to change motor then this very helpful message, think I will carry on using especially since I use so clean 2 it should be sterilizing my air sense 10
I'm in Canada here. Just got my 3rd new AirSense10. ResMed says you need to change the nasal mask cushion every month. I'm still using the Respironics Comfort Gel-Blue nasal mask. Because it's the mask that works for me. I've gone through about 12 of those masks so far and just ordered 3 more. Plus ResMed wants you to change their Climate Line hose every 3 months. But those cushions are about $50 each and probably cost $1 to make in China. And the hose costs almost $100. If you follow their replacement schedule, it'll cost me more to run my CPAP machine than my car. I also wonder about their quality. My new AirSense 10 was made in Singapore while the previous 2 versions were made in Australia. I wonder if the quality would be the same from Singapore.
Hello I'm new here but not to the messages I read here! I have been on BiPap and CPAP's for 20yrs now so can identify to a lot of what I am reading here. Have my original respironics BiPAP and a second one I recently bought on eBay my first one the heat pad went out but again got one off eBay but now it's blower has died with 20,000hrs the second one has only 2200hrs so a bit more than 6 months on it. I got switched over to a ResMed 10 about 7yrs ago and much prefer it for the heated tube and quietness so know 7yrs later the blower is not ramping up to it's upper settings and it was giving the message Blower has exceeded it's life expectancy! So I'm back on the second BiPAP again and waiting on a long list of people waiting on a backlog machines. So just because you have been fully vaccinated along with booster where a mask and stay away from large crowds Covid will still come along and F'up your life.
I've rebuilt hundreds of these s9 and s10 machines. Slap in a new blower (I rebuild those as well) and Bob's Your Uncle!! Toss in some new electrolytic caps, a new 3v battery and off you go for less than half the price of a Resmed motor. Now you have a brand new machine with every life-limited item replaced.
Currently, a new ResMed Airsense 10 in the UK is £826 inc humidifier, heated hose, and VAT. For the life of me, looking at my machine, I cannot see that it is worth that much money. I just put it down to the fact that it is a medical device and they tend to jack the prices up for that type of appliance. Yes, I know you can get one on the NHS here once you have been diagnosed with sleep apnoea but currently, it is a two-year wait for one. 20 years ago when I was first diagnosed the waiting time was one week. How times have changed.
SleepHQ Pro members picked them up for $US286 on black friday last year and you can still get them for $US399 today. ResMed change the pricing country to country
Scheduled obsolescence. Common practice as well as designing things to fail, like Motorola radio parts like batteries, Belt clips, antennas, speaker microphones et all. The radio keeps workin but the parts keep breaking ...
Popping a message is fine by me. Just do not brick the stupid machine. The expected life of the motor is a statistical concept, so just take it as a congratulatory cheer for having taken good care of the machine. The next parts that will go bad are the capacitors on the circuit board: They are good for about 165,000 hours, which is about 20 years if your machine is always on... In my case, I just got a new machine, it would take me to 91 years old, so the machine will probably survive me! ;-)
I noticed that inside the machine there is a cmos battery. It most likely keeps track of date time and usage via that battery backup. I have not removed it and see what happens but . I bet you can master reset it by pulling it. And the phone home modem cell line..
These C Pap companies are DISGUSTING! I had one of the Phillips machines that is recalled due to the foam that breaks apart. I was NEVER notified by anyone about the recall. Not my doc, not Phillips, not the durable medical equipment provider, not anyone. I used the thing for a good 8 years. So God knows what kind of damage was done to my lungs. Then I got a new Resmed Airsense 10. It has lasted so far 1 1/2 years. And all of the sudden it will not power on. No matter what I do. Looked online and low and behold, this problem is now beginning to happen everywhere to people! This is clearly a defect in these machines. The machine is still being paid for by my insurance. They pay for two years on it. Meanwhile, I drive to another city today to go to the durable medical equipment provider where I got it. They refuse to help me in any way on the machine. Saying they have not had any new Resmed machines in for nearly a year now, due to Resmed being backed up trying to replace all of these defective machines! Remember, my insurance is literally STILL paying for this machine monthly! And the supplier never notified me of this issue. I asked them why they have not notified me. Their response: “Well, Resmed said they notified all customers. But we are seeing most of our customers actually saw it on the news”. Ok, so if you know that, why haven’t you notified those of us who are your customers? Nobody is taking any responsibility here. I am pissed off enough, I am ready just to drag everybody’s a$$ into court! Resmed, the medical supplier, insurance, everyone. And let the court sort it out. These supply companies are absolutely worthless! They mark everything up terrible. Then wash their hands as soon as you leave with the equipment. What are they really for at that point, besides being a middle man making everything cost twice as much as it should? As consumers, we should be able to just get the machines directly from the manufacturer. Since the medical equipment suppliers, won’t back what they sell anyway! The whole damn medical equipment field is a GIANT SCAM! I am not for bigger government. But in this case, I am ready for government to take oversight of this market to the next level and really crack down on these CROOKS! LISTEN UP PHILLUPS, RESMED ALL OF YOU! I truly hope you are reading this! YOU ARE CROOKS, CRIMINALS AND EXTORTION EXPERTS! Just like the pharmaceutical companies! You provide subpar service. Subpar products. And then literally charge thousands for equipment that costs less than $100 to build. I know, because I have priced out the raw parts. And that is at retail prices. You buy in massive bulk. So you likely pay, much, much less. Not to mention, these machines haven’t made any real advancements in technology in years. Minor improvements here and there. They are literally just small air pumps. With some basic electronics running them, we have smarter tech in our smartphones! No different then the rip off hearing aides field. That charges thousands for little hearing aides that cost somewhere between $25-75 each to build. As consumers, WE ARE SICK OF BEING SCREWED OVER BY YOU CROOKS! As you can tell, I am pissed! 😡 No machine. No idea when I will get a new one. WORST PART: it is STILL BEING PAID FOR!!! NOBODY WILL HELP ME. AND I literally cannot sleep with out a cpap. Been awake for two days now… I am getting ready to sue the pants off Resmed and the medical supplier!
Using an AirSense 10 every night, I can use a good bit of Aussie humor and sweet kids. Thank-you! (Maybe someday I'll just re-wind the motor, and use Oldsmobile crankshaft bearings) That's the ticket.
Hi Michelle, glad you enjoyed it :-). Haha, no the kids don't feel the cold! My little boy is always in shorts and singlet even on the coldest days and he's all skin and bones too. Crazy munchkins haha. Best wishes. Nick
Hahaha, He's one of those old clients i can't seem to shake off even though i stopped consulting 5 years ago. I do love him though ;-). Cheers John, have a great day mate. Nick
I have just begun a trial of a ResMed Airsense 10. If I choose to buy it, my data is uploaded and shared with the specialist, and any adjustments are included in the cost. I asked if I could buy a used machine and have it tie in to their automatic data upload, and told that it was not possible. I find that very strange. And the used machine (2yr old Airsense 10) really costs a fraction of a new one. I feel like getting a new one is a bit of a scam.
G'day dave, you're welcome to use my www.sleephq.com platform for data analysis mate . It's way better than ResMed's and you can view it and share it with anyone you like. Cheers
I bought a second hand Resmed 9 I had it for about a year when the dreaded message came up. I had no idea how many hours the machine had been used in the past. I was very annoyed by the whole thing I did not realise that the machine had a limited life. This all happened a couple of weeks before I was to take a month long trip to outback Australia in a motor home with my friend and as my snoring is awful I felt I had no choice but to invest in a new machine the Resmed 10. Had I known that there probably was not a risk in my machine failing I probably would not have replaced it. This sleep apnea issue is very very expensive luckily I go to a sleep clinic at a public hospital no cost.
I had a non resmed machine that lasted 8 years before the blower started squealing like a little pig. There was nothing advising wearout time on it so I was given a Resmed 10 machine to replace it. I have found in the Clinical settings a section that enables reminders for replacement of parts but I have disabled all of those.
Google 1800 CPAP get one for half the price from the US you’ll have to change the power plug over to an aussie plug with an adapter I did that with a Fisher and Paykel icon plus no dramas it was about $1000 landed instead of 2 1/2 grand They will spin you a story domestically that there is no warranty on those in Australia it’s garbage I claimed mine on a warranty after three years due to a dodgy humidifier and they replaced it with a brand-new machine….. Full retail in Australia on a resmed air sense 10 is 2578 you can get one here landed for 895 usd which is about 1200+60 bucks freight
Fantastic Video. My S9 started giving me the same message three years ago and it is still running fine. Yes, everything now days is a scam. No doubt, part or maybe a huge part of the problem, are the piles of government health regulations that are supposed to keep us safe, but don't. Many Thanks.
If that is the way they want to treat their customers then two can play that game ,I will just go to another company and if enough people follow suit then that will be a big pain in their " " where they should really be kicked .
Hey mate, yeah it's pretty low hey! Not a great look. ResMed make great products however sometimes their sales tactics leave a lot to be desired. Best wishes man. Nicko
Mine just started this after 6 years so of course being gullible i bought a new. I paid 883$ US! My first one was 700$ 6 years ago! my current one flashing the message I’m going to keep for when i travel! Am i an idiot bc i can’t sleep without my machine at all
Hi Shawn, don't feel that way. It's not your fault. There would be millions of people who got that message and went and purchased another one. I made this video so people know that they don't need to. Cheers
CPAP machines use electric motors - which have little to no friction occurring that would damage the motor parts themselves. So, it is highly likely the device would last a LOT more than the hours they are programming into it. Somebody needs to come up with a software hack to reset the machine.
My S9 is giving the same error. Motor fault contact your service provider after it has reached the 22k hours. The sad part is that my machine is keeping on shutting itself or sometimes restarting .. really annoying. This leaves me no choice but to buy a new one .
Hi Julie, i'm certainly not advising you to not buy a ResMed because of this. Almost the opposite! The machines are amazing and by far the best! Kind of like Apple, you need to be aware that they will try sneaky things to get you to upgrade to new ones. Apart from that. i have no complaints :-). well not many anyway haha. Nick
I haven’t actually looked. Mine’s about 5 years old. But I have noticed the fan output seems to be less than what it was when it was newer. Going without does cause me anxiety, though.
G'day mates try.sleephq.com/ is my online cpap support community & cpap reporting platform. Master your therapy and improve your sleep with our powerful cloud-based platform. Create a FREE account and download your detailed therapy report today!
Features Include -
1. High-resolution 'breath-by-breath' analysis - View every apnea and every breath in full detail.
2. Sleep Journal - Track how changes to device settings influence your sleep & therapy results.
3. Custom PDF reports - Detailed therapy reports complete with journal entries.
4. Therapy Trends - Monitor changes to your apnea control over time.
5. Support - Access to the SleepHQ Community Forum
6. Education - From CPAP novice to therapy PRO. Master your device and settings with the SleepHQ Academy course
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8. Access to exclusive, member-only discounts on the latest and greatest CPAP gear
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Thanks for all the love & support!
Uncle Nicko
My machine has actually stopped working within 2 weeks of the message showing up. My now not working, ResMed 10 is 3 years old.
My S9 had been giving the "....contact service provider" message for some time before its motor finally stopped working. Whenever the power is turned on now the screen lights up displaying RESMED & then goes dark before repeating the cycle endlessly until the machine is shut off. It appears that it's trying to start up and failing. Is this what happens when the motor has expired?
This guy is highly underrated. Good on you mate for empowering people to make informed decisions that significantly affect their lives and not be duped by companies encouraging mass consumerism. Well done!
Hear hear
I agree with him being underrated
Hey there. I'm here in 2024. I just got this msg on my S10. I have been ignoring it as there's no change in the operation of the unit. Resmed machines are very good. But this practice on their part is total bull crap. Thanks for putting my mind at ease.
Welcome
Keep on delivering sensible advices. We understand that those big multinationals have their own agenda and it is not always compatible us the customers. I am happy to see that you have not been scared by their threats and continue to serve and inform us, the CPAP users community.
OMG I've been getting that message for months and it did really scare me. I think its horrendous that these companies use scare tactics like this. No wonder people are becoming so untrusting (BTW I Just received the Mini today) I thought at any minute my AirSence 10 would stop and I would be in a heck of a mess since I supposedly have severe OSP, 1min58sec!! Thank God your channel popped up when I was searching info on the mini. I didn't even know how to find these settings.
My AHI for 1 year is 1.6 an leaks 17..so looks pretty good since you said AHI under 4 and leaks under 24 I believe. Please correct me if I am wrong. But anyways my anxiety has subsided. Thanks so much and your kids are adorable!! 😁 Looking into a membership.
I got diagnosed with sleep apnea a few months ago, and my insurance covered an Aircurve 10. I've gotten a lot of good information watching your videos that has helped me adapt to live with a Bipap machine without a lot of the problems I hear about others having. Thanks for all the useful information you provide!
Awwww! Your kids are so cute! They did a really great job!! I was so entertained by the dramatization. 😊😂
Lovely of you to say! Thank you Aarika :-) Nick
@@CPAPReviews lolook l
@@CPAPReviews is
Yes adorable kids!
Your kids are precious!! Thanks for another informative video, with extra cuteness added.
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It reminds me at the end of the movie Alien when the ship says, “9 minutes until detonation….8 minutes….”..another great video! Thanks again!!
Hi Harris, yep there's certainly a countdown going on! Cheers
I am back using my Resmed S9 after the Phillips recall and I was told that when I get that message it means that my machine might not be providing the correct level of therapy but when I use Oscar, the data looks good. The Resmed message works since I was tricked into getting a new Dreamstation in April 2020 when the S9 message about Motor life exceeded appeared everyday.
Your customer service is the greatest!
Great video, Nick!
Appreciate the support Keith. Thank you!
Excellent video! Very helpful and informative. The outtakes at the end were priceless🤣
LOVE THIS VIDEO... Your kids are amazing actors and made this so enjoyable and we thank you, Nicko, for your great work and helpful information. CHEERS to you and your family!
Hi Alison, thanks for the lovely comment my friend. They're certainly a lot of fun and i do enjoy when they help me make content. Here's another one they feature in - th-cam.com/video/iySAae5_elY/w-d-xo.html
Wow. Those kids are great actors. I think they outdid their dad! The family should be proud!
Two words that don't go together....Corporation and ethical....
This is true! It's a real shame though isn't it. Nick
Thank You! My Airsense10 crapped out after 8 years of blissful use. I got that "end of life" message every night beginning 4 months ago, and then suddenly it quit. I could not purchase a new motor! Yep, that's right - had to buy a new one! Bastids!
Hey do you still have the old one? I’ll put a new motor in for you for free. Email me cpapreviewsaus@gmail.com if you still have it. Actually i’d still like to hear the story anyway. Cheers 🤝
I just bought a Air Mini. And I absolutely love it! It’s the best machine I’ve ever owned. But I want my Dream Station go fixed! UGH!!
A fantastic machine and i'm sure it will serve you well. Best wishes! Nick
Do you really want "it" fixed?? What if the remedy is the "real problem". Pray about this latest
f e a r talk from the ""officials". 2019-21 has been a real eye opener for many. Pray and research. They love to present talk of a "" problem"", then wait for reaction, and offer the ""solution".
I am not speaking of this channel owner, just to be clear.
@@kellyanneree3252 hmm 🤔
When the motor goes it generally gives some warning. My wife's CPAP literally sounded like a jet engine failing. 😳 her motor took literally 9 years to actually die. The motors in these are basically hard drive motors with fans attached, you could expect about 120,000 hours mtbf out of them. ❤
Your kids are great!!! Thanks for the tip on time when this message comes up. I think having it come up every 1000 hours after it reaches the 22,000 hours is fine, but more than that would be annoying and unnecessary.
Hi Steph, thanks for the kind words. Or perhaps you have the option to dismiss it altogether if you like? Give people to power to choose as it's their machine after all. Best wishes. Nick
I just had this message pop up on my s9 a few days ago. I was alarmed because I am aware that getting a new machine is not only expensive, but also wait times are long due to covid-related shortages. Thank you for your content!
You're welcome. Happy to help. Nick
Thank God for people like you! I have a Resmed Airsense 10 and woke up to this message and freaked out! I'm currently waiting for my new machine. I've had this one for 9 years and use it faithfully. I was afraid it was going to take a shit.
Welcome mate
Can you bypass this error message??
There's got to be a method of resetting the counter for that motor since they have designed it to be replaced. I work on industrial printers which will occasionally come up with similar cryptic messages like "Replace 3, call your dealer". These are preventive maintenance type items, but we will give the instructions to reset them when asked. I have the clinician's manual for the Airsense 10, but it does not include that service information.
Got to love designed/planned obsolescence
I think they invented it! Or borrowed it from their best friends over at Philips! - th-cam.com/video/j5v8D-alAKE/w-d-xo.html . Cheers
@@CPAPReviews DUDE!!! I love Veritasium!!! Been a follower of em for years, but only watch videos sporadically. Will definitely give that one a watch. Cheers from Texas
My new air sense 10 motor has started making a noise so I went back to my S9 ( motor time is up) and am still using it. Have ordered a new airsense 10 so now I have 3 resumed machines! I have dismantled my original 10 and seen how simple it is ( thanks Nick) and I intend to dissemble the air pump and repair it!
Love this! Kids were awesome!
Appreciate the kind words. Thank you :-)
That message came up on my S9, bought a New Respironics cpap which is now recalled. Went back to my S9. Thanks so much for the video! Feel better about my decision.
Hi Barbara, can i ask if you purchased your Respironics device as a result of seeing that message pop up? Kind regards
Nick
Yes. As a result of seeing the message, I contacted the sleep clinic and they referred me to the medical supply company. The med supply co said it was expensive to replace the motor, they recommend a new cpap. My insurance wanted a new sleep study in order to obtain the cpap through the medical supply co. (I have used a cpap for years.) Sleep clinic recommended buying cpap out of pocket. Got a deal on-line. Then I figured out why there was such a good deal as it was recalled. Bought my new cpap in May.
Oh Barb, that's such a shame! It's all a big scam. Why would you need to go back and have another sleep test? They system is completely broken and your story is a textbook example! They're all corrupt. Good luck friend. Nick
Thanks for a great and informative video. The kids are after your job, watch out!
Haha, they're earning their pocket money! The young girl is cleaver though and instead choose royalties bahaha. Nick
I recently contacted my provider about the notification that popped up on my cpap machine. Mind you I have had my machine almost 7 years. They told me the same thing you just said. Since I needed a new script to be #51 on the waitlist for a new machine, when the doctors office put me in contact with a new supplier that could offer me a new machine the next day. Perfectly happy to bring the new one home. Loved your video 😂
I moved to the AirSense 10 about a year+ ago. I can't remember my prior model, but it was about 14 years old and had about 35,000 hours on it. I only replaced that because it couldn't maintain the proper pressure, and it sounded like a jet engine spooling up when I turned it on. I can live with an annoying message for, well, forever.
Thanks for the great info mate. The old model is called the S9 cheers
Hi Nick how are you I’m a little confused I’ve had my resmed s9 for 10yr mate I’ve never gotten this msg am I a lucky boy lol I use mine every night since 2009 so I’m a little confused loo
Not sure mate but it's definitely 24,000 hours and it shows up on the machine. Cheers
@@CPAPReviews thanks I’ll have to go through the time menu again and see how many hours mine has done
I have had nothing but terrible service out of my Resmed Airsense 10. One unit replaced and not that one is no longer working after less than 2 yrs. Meanwhile my old s9 works just fine. The good news is I am a VA patient and it is my hope they will either fix or replace this piece of junk.
G'day Paul, thanks for sharing your experience with the AirSense 10. Sorry to hear it hasn't been working well for you. Just so you know the S9 and the AS10 both have the same turbine (motor). Cheers!
I clicked on this thinking I would get a practical explanation on this error, which I got. What I did not expect was to laugh my butt off and be so entertained while getting practical advise! I hope you offer tax advise because I’m usually borde and frustrated doing those!
Glad you enjoyed it mate. My tax advise is this..... Don't pay it
"ResMed what can I sell you?" 🤣🤣🤣🤣🤣
So accurate! That young lady also had her customer service officer act spot on. The meal interruption, the eye roll - perfect!
Last time I was in ResMed H/O, they tried to sell me a whole new package. I wanted a hose cover!
Haha, yep! She's already been offered a job at ResMed HQ haha. That sounds about right with the hose cover too haha. Good luck! Nick
@@CPAPReviews thanks. Ended up buying a sewing machine and fabric instead. Saved a ton of money.
@@bellarose-au Bet your clothes fit perfectly and your house is spruced up nicely. Getting ready to re-activate
a beautiful ole sewing machine and make tank tops for me. 😊
Absolutely brilliant! Your assistants are very very good.
Thank you! Yes they certainly earned their pocked money haha. Best wishes
You are a good looking guy! Your wife is VERY lucky!
Your Son and Daughter were great in this video! Very funny, but OH so true!
From Canada: I have a F&P Icon (it was the one offered to me five years ago). The device is about 5.5 years old, but still running. I do want a new machine - our insurance pays 80%, so the money isn't an issue. It's just that so few machines are available right now. Watching this video makes me less worried about it suddenly conking out. Thanks. Btw: your videos are really good - informative, yet also entertaining. I just subscribed.
Thanks for that info. I had the message on my machine for at least a couple of years. I finally did get the S10 to replace my nine year old S9. I don't like the goofy water chamber on this new machine. What a poorly designed feature. And I can't figure out how to manually raise the humidity level to something more comfortable. But hey, I could be like my old man, stuck with the Phillips recalled machine, a provider telling him to go head and keep using it while the company tells him to stop using it and wait up to a year for a replacement. The whole industry feels like a huge money making scam sometimes.
It's sad the first thing that came to mind when I watched the first part of this video was, "hopefully people don't need to start jailbreaking their CPAPs to stop these messages etc".
My S9 Elite, which I received Sept/Oct 2010, has 32777.9 hours on it. Never received a "Service Reminder" as I turned off all the reminders about 6 years ago while playing around in the settings. Great info on the channel. Thank you!
Hi Steve, that's awesome mate! Let the good times roll i say. Appreciate the kind words about the channel brother. Take care. Nicko
Love the Kids!
Thanks Charla :)
My machine caught fire and filled my lungs with smoke. Luckily, I woke up as far as I’m concerned this is negligence on the companies part. I presented the motor to my healthcare provider and they were surprised that I was still alive.
Hey Ken, do you still have the equipment? can you email me at cpapreviewsaus@gmail.com Cheers
That is exactly my situation today getting the dreaded message. I rang Respiraco and was basically told to ignore it! I did price a Resmed autoset S10 at $1499 which I thought was fair, then watched your review of some 10 machines and sided with the F&P. But having watched this video, I am going to wait until either my S9 expires, or me. Excellent work mate!
Your daughter is hilarious! I was not expecting this much of a laugh from this topic!
Haha, yeah she won an Oscar for that performance
A.C.T letter from Canberra Health. Phillips recall is for CPAP and Bi-LEVEL PAP and mechanical ventilators, I have a dream 1 machine, Im really considering contacting oxygen@act Gov AU for assistance. Just a heads up.. Letters are now going out as i see it.
Almost forgot....love your awesome kids....you're one lucky guy....Good Health to All !!! Cheers
Adorable kiddos 😊😊
Much appreciated Veronica :-). Have a lovely day. Nicko
this is happening to my machine right now! so glad I've seen your video... though I have already been ignoring the message. Now to find your tutorial on adjusting the pressure as I've gained weight and think it needs to go up. Thanks.
Hi Kerry, here's a video you might like. Thank you - th-cam.com/video/pL4egwDrvbg/w-d-xo.html
My old Resmed gave up around 41300 hours. Great machine! Replaced with an iBreeze which is ok so far.
Nice one William, thanks for sharing that great info! Really appreciate it
I just got the message so of course looked on you tube and first found how to change motor then this very helpful message, think I will carry on using especially since I use so clean 2 it should be sterilizing my air sense 10
Some old CPAP and BiPAP machines are used to keep COVID patients alive, so it is important that they do NOT suddenly stop working.
My S9 has 39,000 hours on it and it still works great. Looking to get a new one only because I like the autoset on my Air Mini travel machine.
I have mine for 7 1/2 years it’s just popping up now for the life expectancy on my Machine
I'm in Canada here. Just got my 3rd new AirSense10. ResMed says you need to change the nasal mask cushion every month. I'm still using the Respironics Comfort Gel-Blue nasal mask. Because it's the mask that works for me. I've gone through about 12 of those masks so far and just ordered 3 more. Plus ResMed wants you to change their Climate Line hose every 3 months. But those cushions are about $50 each and probably cost $1 to make in China. And the hose costs almost $100. If you follow their replacement schedule, it'll cost me more to run my CPAP machine than my car. I also wonder about their quality. My new AirSense 10 was made in Singapore while the previous 2 versions were made in Australia. I wonder if the quality would be the same from Singapore.
Excellent dramatization! Kids are gorgeous!
That's very kind of you to say. Much appreciate. Nicko xo
Thanks for the heads up been seeing that's me message now I know my CPAP machine is fine.
The insurance underwriters for ResMed disagree with this message.
Hello I'm new here but not to the messages I read here! I have been on BiPap and CPAP's for 20yrs now so can identify to a lot of what I am reading here. Have my original respironics BiPAP and a second one I recently bought on eBay my first one the heat pad went out but again got one off eBay but now it's blower has died with 20,000hrs the second one has only 2200hrs so a bit more than 6 months on it. I got switched over to a ResMed 10 about 7yrs ago and much prefer it for the heated tube and quietness so know 7yrs later the blower is not ramping up to it's upper settings and it was giving the message Blower has exceeded it's life expectancy! So I'm back on the second BiPAP again and waiting on a long list of people waiting on a backlog machines. So just because you have been fully vaccinated along with booster where a mask and stay away from large crowds Covid will still come along and F'up your life.
I've rebuilt hundreds of these s9 and s10 machines. Slap in a new blower (I rebuild those as well) and Bob's Your Uncle!! Toss in some new electrolytic caps, a new 3v battery and off you go for less than half the price of a Resmed motor. Now you have a brand new machine with every life-limited item replaced.
Currently, a new ResMed Airsense 10 in the UK is £826 inc humidifier, heated hose, and VAT. For the life of me, looking at my machine, I cannot see that it is worth that much money. I just put it down to the fact that it is a medical device and they tend to jack the prices up for that type of appliance. Yes, I know you can get one on the NHS here once you have been diagnosed with sleep apnoea but currently, it is a two-year wait for one. 20 years ago when I was first diagnosed the waiting time was one week. How times have changed.
SleepHQ Pro members picked them up for $US286 on black friday last year and you can still get them for $US399 today. ResMed change the pricing country to country
@@CPAPReviews My God that is way cheaper than here in the UK. Welcome to rip-off Britain. I will sign up for SleepHQ. Thanks for the info Nick
Awesome mate, i also show you how to easily access these deals and import the gear internationally. All part of the service. Cheers@@briboy2009
Scheduled obsolescence. Common practice as well as designing things to fail, like Motorola radio parts like batteries, Belt clips, antennas, speaker microphones et all. The radio keeps workin but the parts keep breaking ...
Sure looks that way mate. Cheers
Thanks. Great video. Keep the great work.
Thanks Sean, appreciate the support mate. Nick
I received that message. I had to do study all over again to get a new machine.
The children are sooo cute, they did great.
Just trying to keep them entertained during lockdown! Making a bit of pocket money too haha. Cheers
Cute 😍
Much appreciated :) Nick
Popping a message is fine by me. Just do not brick the stupid machine. The expected life of the motor is a statistical concept, so just take it as a congratulatory cheer for having taken good care of the machine. The next parts that will go bad are the capacitors on the circuit board: They are good for about 165,000 hours, which is about 20 years if your machine is always on... In my case, I just got a new machine, it would take me to 91 years old, so the machine will probably survive me! ;-)
I noticed that inside the machine there is a cmos battery. It most likely keeps track of date time and usage via that battery backup. I have not removed it and see what happens but . I bet you can master reset it by pulling it. And the phone home modem cell line..
I'll try it out and see mate :)
These C Pap companies are DISGUSTING! I had one of the Phillips machines that is recalled due to the foam that breaks apart. I was NEVER notified by anyone about the recall. Not my doc, not Phillips, not the durable medical equipment provider, not anyone. I used the thing for a good 8 years. So God knows what kind of damage was done to my lungs. Then I got a new Resmed Airsense 10. It has lasted so far 1 1/2 years. And all of the sudden it will not power on. No matter what I do. Looked online and low and behold, this problem is now beginning to happen everywhere to people! This is clearly a defect in these machines. The machine is still being paid for by my insurance. They pay for two years on it. Meanwhile, I drive to another city today to go to the durable medical equipment provider where I got it. They refuse to help me in any way on the machine. Saying they have not had any new Resmed machines in for nearly a year now, due to Resmed being backed up trying to replace all of these defective machines!
Remember, my insurance is literally STILL paying for this machine monthly! And the supplier never notified me of this issue. I asked them why they have not notified me. Their response: “Well, Resmed said they notified all customers. But we are seeing most of our customers actually saw it on the news”. Ok, so if you know that, why haven’t you notified those of us who are your customers? Nobody is taking any responsibility here. I am pissed off enough, I am ready just to drag everybody’s a$$ into court! Resmed, the medical supplier, insurance, everyone. And let the court sort it out. These supply companies are absolutely worthless! They mark everything up terrible. Then wash their hands as soon as you leave with the equipment.
What are they really for at that point, besides being a middle man making everything cost twice as much as it should? As consumers, we should be able to just get the machines directly from the manufacturer. Since the medical equipment suppliers, won’t back what they sell anyway! The whole damn medical equipment field is a GIANT SCAM! I am not for bigger government. But in this case, I am ready for government to take oversight of this market to the next level and really crack down on these CROOKS!
LISTEN UP PHILLUPS, RESMED ALL OF YOU! I truly hope you are reading this! YOU ARE CROOKS, CRIMINALS AND EXTORTION EXPERTS! Just like the pharmaceutical companies! You provide subpar service. Subpar products. And then literally charge thousands for equipment that costs less than $100 to build. I know, because I have priced out the raw parts. And that is at retail prices. You buy in massive bulk. So you likely pay, much, much less. Not to mention, these machines haven’t made any real advancements in technology in years. Minor improvements here and there.
They are literally just small air pumps. With some basic electronics running them, we have smarter tech in our smartphones! No different then the rip off hearing aides field. That charges thousands for little hearing aides that cost somewhere between $25-75 each to build. As consumers, WE ARE SICK OF BEING SCREWED OVER BY YOU CROOKS!
As you can tell, I am pissed! 😡 No machine. No idea when I will get a new one. WORST PART: it is STILL BEING PAID FOR!!! NOBODY WILL HELP ME. AND I literally cannot sleep with out a cpap. Been awake for two days now… I am getting ready to sue the pants off Resmed and the medical supplier!
I didn't mind them having the notifications but you should be able to turn them off
I was haven a bad day but i feel great Now lmao, shes so Sweet 😸
Nice one brother
Using an AirSense 10 every night, I can use a good bit of Aussie humor and sweet kids. Thank-you! (Maybe someday I'll just re-wind the motor, and use Oldsmobile crankshaft bearings) That's the ticket.
Great video Nicko! Kids did a ripper job of it! 😍. They don’t look as cold as you, must be the ramen noodles gives off heat. 🤣🤣
Hi Michelle, glad you enjoyed it :-). Haha, no the kids don't feel the cold! My little boy is always in shorts and singlet even on the coldest days and he's all skin and bones too. Crazy munchkins haha. Best wishes. Nick
If the motors are replaceable there must be a clock reset somewhere. We need the HACK to reset the clock.
Got this message last night on a S10 at 21 900 hours
You rock!!!
Your videos are so awesome.
Ole’ Bobby boy you old fart , those cheeky rascals …. 🤣 😆 ..!!
Great video Bro ✌️
Hahaha, He's one of those old clients i can't seem to shake off even though i stopped consulting 5 years ago. I do love him though ;-). Cheers John, have a great day mate. Nick
I have just begun a trial of a ResMed Airsense 10. If I choose to buy it, my data is uploaded and shared with the specialist, and any adjustments are included in the cost. I asked if I could buy a used machine and have it tie in to their automatic data upload, and told that it was not possible. I find that very strange. And the used machine (2yr old Airsense 10) really costs a fraction of a new one. I feel like getting a new one is a bit of a scam.
G'day dave, you're welcome to use my www.sleephq.com platform for data analysis mate . It's way better than ResMed's and you can view it and share it with anyone you like. Cheers
I bought a second hand Resmed 9 I had it for about a year when the dreaded message came up. I had no idea how many hours the machine had been used in the past. I was very annoyed by the whole thing I did not realise that the machine had a limited life. This all happened a couple of weeks before I was to take a month long trip to outback Australia in a motor home with my friend and as my snoring is awful I felt I had no choice but to invest in a new machine the Resmed 10. Had I known that there probably was not a risk in my machine failing I probably would not have replaced it. This sleep apnea issue is very very expensive luckily I go to a sleep clinic at a public hospital no cost.
I had a non resmed machine that lasted 8 years before the blower started squealing like a little pig. There was nothing advising wearout time on it so I was given a Resmed 10 machine to replace it. I have found in the Clinical settings a section that enables reminders for replacement of parts but I have disabled all of those.
Google 1800 CPAP get one for half the price from the US you’ll have to change the power plug over to an aussie plug with an adapter I did that with a Fisher and Paykel icon plus no dramas it was about $1000 landed instead of 2 1/2 grand
They will spin you a story domestically that there is no warranty on those in Australia it’s garbage I claimed mine on a warranty after three years due to a dodgy humidifier
and they replaced it with a brand-new machine…..
Full retail in Australia on a resmed air sense 10 is 2578 you can get one here landed for 895 usd which is about 1200+60 bucks freight
Great advice legend! Absolutely ;-)
My UK NHS Sleep Clinic says ResMed10 has a useful life of 15+ years.
Fantastic Video. My S9 started giving me the same message three years ago and it is still running fine. Yes, everything now days is a scam. No doubt, part or maybe a huge part of the problem, are the piles of government health regulations that are supposed to keep us safe, but don't. Many Thanks.
If that is the way they want to treat their customers then two can play that game ,I will just go to another company and if enough people follow suit then that will be a big pain in their " " where they should really be kicked .
Hey mate, yeah it's pretty low hey! Not a great look. ResMed make great products however sometimes their sales tactics leave a lot to be desired. Best wishes man. Nicko
Are there people who will repair them without going through the company? Might be something a Men's Shed could do??
I had the same message a few days ago.
Hopefully it didn't freak you out bro. Nicko
Oh the Repair guy was aswsome 🐸
Cheers Jefferson. He's a good kid
Mine just started this after 6 years so of course being gullible i bought a new. I paid 883$ US! My first one was 700$ 6 years ago! my current one flashing the message I’m going to keep for when i travel! Am i an idiot bc i can’t sleep without my machine at all
Hi Shawn, don't feel that way. It's not your fault. There would be millions of people who got that message and went and purchased another one. I made this video so people know that they don't need to. Cheers
I have a resmed 10 and I got the motor life expired message after 5 years use. Built in obsolescence alright.
Hey Pat, yeah it's programmed obsolescence mate. Trying to trick people into upgrading. Shameless. Nicko
@@CPAPReviews Today I have to pick up home sleep study equipment because insurance won't pay out for a new cpap without a recent sleep study.
Those kids are incredibly adorable.
I bough a new motor on Amazon for 125$…20 minutes to replace…and I had no exprience what so ever
I have a 10. Just after 5 years the motor started whistling.
She says,……You can’t put a price on breathing now can you? That was deep 🤔
CPAP machines use electric motors - which have little to no friction occurring that would damage the motor parts themselves. So, it is highly likely the device would last a LOT more than the hours they are programming into it. Somebody needs to come up with a software hack to reset the machine.
Your right, that's just wrong!
My S9 is giving the same error. Motor fault contact your service provider after it has reached the 22k hours. The sad part is that my machine is keeping on shutting itself or sometimes restarting .. really annoying. This leaves me no choice but to buy a new one .
sounds about right , the people with all the money screwing with the people with none
And here i am about to buy one on Tuesday.....What other options do i have?
Hi Julie, i'm certainly not advising you to not buy a ResMed because of this. Almost the opposite! The machines are amazing and by far the best! Kind of like Apple, you need to be aware that they will try sneaky things to get you to upgrade to new ones. Apart from that. i have no complaints :-). well not many anyway haha. Nick
Everybody's out to make a buck. :/ Great video, thanks for sharing. The girl is adorable 🥰
Hi Jon, i'm glad you enjoyed it and i will pass on your kind feedback to Hailey. Much appreciated. Nick
I haven’t actually looked. Mine’s about 5 years old. But I have noticed the fan output seems to be less than what it was when it was newer. Going without does cause me anxiety, though.
Hola, te importaria compartir donde comprar un motor para el airsense 10 Gracias