🎥 𝐑𝐚𝐤𝐞𝐬𝐡 𝐆𝐮𝐩𝐭𝐚: 𝐒𝐢𝐦𝐩𝐥𝐢𝐟𝐲𝐢𝐧𝐠 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬, 𝐎𝐧𝐞 𝐈𝐧𝐭𝐞𝐫𝐚𝐜𝐭𝐢𝐨𝐧 𝐚𝐭 𝐚 𝐓𝐢𝐦𝐞 🎥

🌟 A Highlight from the 2nd Edition CX Innovation Summit & Awards 2024! 🌟
Customer satisfaction goes beyond surveys-it’s about making every step effortless. Rakesh Gupta, Head of Customer Service and CX at. ‪@AnchorPanasonic‬, emphasizes the transformative role of the Customer Effort Score (CES) in building meaningful, friction-free experiences.
💡 Key Insights:
Simplifying customer journeys through process streamlining.
Eliminating unnecessary hurdles to create seamless brand interactions.
Leveraging CES as a metric to redefine customer happiness.
📅 Event Spotlight:
The 2nd Edition CX Innovation Summit & Awards 2024, held on 12th December 2024 at The Orchid, Vile Parle, Mumbai, brought together industry leaders to shape the future of CX with curated panels and actionable discussions.
🗣️ Rakesh’s Takeaway:
“This platform brought together brilliant minds and actionable ideas. Kudos to Krypton India for such a stellar event!” 🎉
🌟 Explore this engaging conversation for a fresh perspective on modern CX strategies.
👉 Hit play and be inspired!
#EffortlessCX #CustomerExperienceMatters #PanasonicCX #CustomerEffortScore #CXRevolution #CXSummit2024 #KryptonCX #SeamlessExperiences #CustomerHappiness #CXAwards2024 #KryptonIndia #Krypton