How to get started with Text Message Marketing

Learn more about Square Text Message Marketing at squareup.com/u...
Square Text Message Marketing is effective, personal and trackable. Getting started is simple, and soon you’ll be able to send text messages to your customers in seconds and see results of your campaigns in real time. Here’s a quick walkthrough on how to get started, build an opt-in list, and send a text message campaign.
[TRANSCRIPT]
Text Message Marketing is a great new way to connect with your customers.
You can enroll on the Marketing page in Dashboard. You don’t need to be subscribed to Square Email Marketing to enroll in Text Message Marketing.
Customers must consent to receiving text message marketing to be compliant with the TCPA.
Square Text Message Marketing makes it easy to collect customer opt-ins on Square Register, Square Retail, Square Restaurants, and Square Appointments.
In Dashboard, go to settings and select Text-To-Join. You’ll be provided with a custom phone number that customers can Text JOIN to opt in.
You can promote this number online on your site.
Through email campaigns, with our free posters to display in your store, and on your social media posts to build your list.
We’ll also send you an email when you’ve reached 10 customers to remind you to send your free campaign. Making a campaign to send out is simple.
First, choose what kind of campaign you want to send, either automated or manual.
Manual campaigns let you send custom messages and coupons. Automated campaigns are perfect for birthday celebrations and other events that happen regularly.
Sellers who use Square Loyalty can reach out directly to their loyalty customers with custom or automated messages, to remind them of their rewards status.
Here’s how to set up a campaign. First, write your message: if you want to include a link, it will be automatically shortened.
Select your audience: you can message your whole audience, or filter your audience size based on options like what they purchased from you, how much they’ve spent, what location they last visited, and more.
Before you send, you can see how many texts you’ve used so far this month to keep an eye on your bill. You can also choose to send now or schedule for a later time so you can set and forget. Here’s what it will look like to customers when they receive your message
It’s simple to see how many customers have signed up and how your Text Message Marketing campaign is performing, right on your dashboard.
And that’s it, you’re now ready to start connecting with your customers with Text Message Marketing.
To learn more, visit square.com/help and search keywords, Text Message Marketing.

[@square]

When creating a campaign, you have the option to send a custom message without incentive. Sending a custom message is only available to customers who have opted in to receive all marketing texts.

[@geliooblendz3369]

is it possible to send mass messages to all clients?

[@oogieboogie8869]

Are you able to partake in the flyers and promotional join posts without having an attached incentive (ex. the $5 off)?

[@square]

When creating a campaign, you have the option to send a custom message without incentive. Sending a custom message is only available to customers who have opted in to receive all marketing texts.

[@dearestnori]

Just got the Square register pos, love it but I can’t figure out how to get the “join text marketing prompt” to come up at checkout??

[@E4Sierra]

Are the other methods of enrolling working for you...in which customers use their own phone to text JOIN to the opt-in number?
I also wondered if the word "join" can be changed, so the service can be used in the same manner as big businesses-Target/Walgreens/Geico/etc.-allowing customers to send a unique keyword to sign up. That should be an option, in order to create a different, specific word that has more relevance .. and avoiding having every single business who uses Square all implementing the same word (JOIN).
Sorry I don't know the answer to your question (not yet, at this point) but is there any particular reason you asked it here, rather than contacting your Square rep? Do they not provide you with local service, or at least a single point of contact?

[@square]

Hi Luke, this video will walk you through how to set up the opt-in for Text Marketing: squ.re/3JxYvTP
If you are still having trouble getting this set up, our Square Marketing Support Team would be happy to help you! Feel free to reach out at squ.re/contactsqsupport

[@buffalogiftemporium774]

How long does it take for the first message to be sent? I signed up, opted in, sent out a campaign, and the first 10 customer said they did not get the coupon. Any advice?

[@square]

You can view the status of the campaign you sent through Square Marketing directly from your online Square Dashboard.
To view your campaign’s status:
Log in to Customers > Marketing section of your online Square Dashboard (squ.re/2uqLfPb).
View the Status column next to each campaign name.

[@square]

Great question. Absolutely! Check out our Square Marketing here, to learn more: squ.re/3BmMYTz

[@FVLA2023]

is this available in Canada?
I can't see anywhere in my app to do this

[@lycialin3301]

Helpful