Which airline offers free drinks, snacks, or Wi-Fi on short flights nowadays? None. So why would this one? There's nothing wrong with Brussels Airlines at all. People just want to fly as cheaply as possible, and to stay competitive, they charge for food and drinks. Buy a more expensive ticket and you’ll get a better service. That’s how it works….
@@ruuddhont2098 On short flights? In Europe? In basic economy? Name one….Lufthansa doesn’t, Ibiria, KLM, British airlines either… Brussels Airlines is no exception here. There is a difference between short and long haul flights… On long haul flights they always offer better service.
I flew KLM on a 1,5 hour flight a few weeks ago. They always offer free snacks and drinks and wifi on board. I know they do serve free snacks and offer wifi on shorter flights as well. And so do some American carriers that offer at least one free snack and drink
Wonderful, flight SN 2063. Reminds me of the good old days, when (many iterations ago), this airline was known as Sabena. For many oldtimers in the aviation industry (like me) this was an acronym for Such A Bloody Experience, Never Again!
The Buy on Board service might be accepted in certains countries across Europe but in country like France they are quite conservative and don’t accept this idea. That’s why Air France never went for a BOB service like other European carriers. Btw BA is reversing to free collation on board European routes apparently
You didn't pay for the window you pay for the seat. It doesn't matter if this is a window or an isle seat choosing you're seat in advance is for every seat the same price so its you're fault you didn't choose the window and what is costumer service gonne do about the changed schedule?
if you are an inexperienced flight reviewer be less critical and a bit more neutral because this is clearly from a dutch point of view looking down on the belgians. i can advise you to fly a bit more and compare better between other options that are there and not always take the cheapest and expect an longhaul flight with included food and IFE.
@TransportWorldTV Where did I say that I expected “a long haul flight with included food and IFE”? All I said was that I was surprised they don’t provide free meals like European competitors and quote: “like most European airlines Brussels Airlines does not offer any IFE on their short haul flights”. How do these things make me pick a side and look down on Belgians. I never called them bad (because I don’t think they’re bad), nor gave such opinion in the whole video. So can you tell me where I looked down on Belgians? All I did is point out the things that caught my attention, how does that make me critical?
@@jsaviation bottle of water and a cracker doesn't count for me as free food, Brussels airlines is NOT a low cost airline its 6.8/10 by skytrax and I never heard about the nickname "weird" airline
Im not talking about a cracker and a bottle of water. Also where did I call them a low-cost airline? Yes there were some aspects that I think makes them quite odd, for example because they’re quite similar too their low cost brother Eurowings. I’m not the only one, I’ve seen numerous articles and videos saying the same thing. Plus I said the name “infrequent flyer” is used as a pun, so can you explain where you got it from that I’m inexperienced and should fly more?
@@TransportWorldTV Sure. But I’m still curious about the things I asked you. Where did you get these things from that you said in your previous comments. Like where did I say that I expected IFE? And where did I call them a low-cost airline? What made me too critical when all I said was that I “was surprised their food was for purchase unlike on other European competitors”? I even said the food was good, other airlines could learn from how much options Brussels airlines offers. The cabin was clean, the crew was nice. Plus how did all of these things together make me look down on Belgians from a Dutch pov? And how does this make me inexperienced? The only negative thing I said was the customer care who disconnected me when I contacted them the twice to ask why the flight times changed. And that there was no warning about that there was no window, that’s all. It makes me wonder if you’ve actually seen the video or just commented based on other comments. I’m very curious.
Brussels Airlines is Ryan-Air level comfort and service for Lufthansa level prices. It's sticks out like a sore thumb in Star Alliance. I only use them because my company pays for it and they are linked to the one decent credit card in Belgium for saving miles.
Air bridges, if used, have to be paid for by the airlines. Cheap and nasty airlines will not pay the money therefore no air bridge. A prime example is Ryanair.
@@IanHannah-cn8pm yeah that’s why I found it weird, because no airline at EDI seemed to use their bridges. Not even Brussels Airlines, Lufthansa, KLM etc. Only for some long haul flights like delta
Please fly KLM if you think it's so much better than Brussels Airlines, and would you perhaps not confirm the Dutch stereotype by bothering Customer Service to get 14 EUR back because you didn't pay attention? You're obviously an inexperienced (because infrequent) flyer and you booked a seat in the last row. Don't blame the airline. There's nothing weird about Brussels Airlines. You just expected or wanted more than you paid for.
Hi Jacques, if I pay to have a window seat and their website does not warn you that this seat doesn’t have a window at all while other airlines do warn you for that on their website, then how does that make me inexperienced? Can you explain to me then how I should’ve known? I work in aviation myself and I know how easily people blame the airline for their own faults. But if they don’t tell you about something, then how should you know? If you pay for something you don’t really get you can always at least try to get it back. Yes it’s just €14, it’s not that much of a disaster, but it would be nice though. I found them a weird airline because they’re kind of in between a full service carrier and low cost/leisure carrier. I didn’t have high expectations for what I paid for. The tickets were cheap, but I just found some aspects weird. Maybe you don’t think so, that’s totally fine opinions differ.
@@jsaviation You paid to choose your own seat, and that's what you got. Some people choose a windowless seat because they find it easier on the eyes, easier to sleep, no row behind you, etc. The airline can't know why you choose a particular seat. There are many sites e.g. SeatGuru that display the seat mapping for each airline and plane model. Also, if you fly on a regular basis you know what to expect when booking a seat in the final row. Very often that's a row without windows, and it's next to the toilet so I wonder why you would pick that spot. I agree it would be more convenient if the airline showed you this during the booking process.
I use the name “infrequent flyer” just as a pun because I don’t fly as much as some other aviation channels. That doesn’t mean I barely fly and have few experience. I almost always book the last row, because the toilet doesn’t bother me and indeed because there’s no row behind it. I always had a window there too. I think that it’s pretty straight forward that people book a window seat to have a window, the same thing with people wanting an aisle seat because they have more space and direct aisle access. It’s quite logical. If people want a window seat without a window it would be easier for them too to know which seats don’t have windows right? It would just be more convenient to warn about this on their website while booking to prevent surprises, because not everyone is as interested in aviation as we are and knows about SeatGuru.
@@jsaviation Any time you book a flight, do a simple google search after finding out which variant you are on. In your case it's the A319-100. You could search for "A319-100" "row 25" and you get results from FlyerTalk, TripAdvisor etc. warning you about the lack of windows. Most airlines will never warn you. If you check the seat mapping of the A319-100 on the Lufthansa site the picture will even mislead you into believing there are windows on row 25. And that's Lufthansa, not its cheaper subsidiary Eurowings or Brussels Airlines.
You received a message saying flight times changed. You then contacted customer service to "ask for more information" and they confirmed the new times. Nothing weird, seems pretty normal to me. What kind of information did you want to find out anyway, their operational reasoning for changing the flight times? Then what?
In between indeed : they sell their tickets at the price of a full service carrier and behave lime an ultra low cost. Recently flew on one of their A320 Neos, nothing there : no charging sockets, no wifi - how ridiculous is this today - , even a bottle of water is charged and not for cheap, unfriendly and uninspired staff…. Their intra European business - tried for 3 hrs on Brussels to Athens - is an even bigger scam. Sabena was a flag carrier, they are just a high cost “budget” with nothing to be liked about.
Exactly. I’m flying their NEO soon and was hoping it would be better than their older short haul aircrafts. It’s like Lufthansa simply doesn’t really care about them
@@jsaviation Lufthansa did a nice job in downgrading Brussels Airlines to a totally subpar carrier. They fly old planes mostly, and even the new ones have the bare minimums. They even wanted to merge it with Eurowings at some point. Compared to Swiss and Austrian which are promoted as more premium and get priority for fleet renewal. Sad evolution, where is Sabena…..
@@blakelockridge6145 I don’t think it’s that easy for them since they’re owned by the Lufthansa group and should have to leave it for that. Plus I don’t know if they’d be able to survive on their own. It was easier for SAS since they weren’t owned by any group before
Do you mean they actually have a customer care department at Brussels Airlines? What do they do and where are they when you need them? Apart from their long distance destination to Africa and the US, they are not better than Ryanair or Easyjet, just more expensive😀
That’s what I wondered when I needed them too😅 The good thing is that they include hand luggage in the ticket price and seat selection is cheaper. Because of that EasyJet is way more expensive than Brussels Airlines on some routes. The quality is pretty much the same indeed
Do the math before posting such idiocies. I did: Ryanair is only cheaper if you fly to nowhere when it suits them. 4 people, BRU-BER go on friday evening, return on sunday evening, 2 checked bags, and I want to sit next to my wife and children please. Both Brussels and Lufthansa came cheaper than Ryanair. Same thing for Rome, Milan (where Ryanair drops you off in Bergamo)...
Ik heb vaak gebeld met SN en de klantenservice is altijd goed bereikbaar en beleefd. Ik vlieg vaak en graag met SN, prima maatschappij en de toestellen bieden verrassend veel beenruimte, ben k met mijn 1.90 blij mee!
Which airline offers free drinks, snacks, or Wi-Fi on short flights nowadays? None. So why would this one? There's nothing wrong with Brussels Airlines at all. People just want to fly as cheaply as possible, and to stay competitive, they charge for food and drinks. Buy a more expensive ticket and you’ll get a better service. That’s how it works….
Many airlines
@@ruuddhont2098 On short flights? In Europe? In basic economy? Name one….Lufthansa doesn’t, Ibiria, KLM, British airlines either… Brussels Airlines is no exception here. There is a difference between short and long haul flights… On long haul flights they always offer better service.
V@@corradox11what are talking about ?? Klm does lufthansa does BA does
@@ruuddhont2098 This summer i have flown with all 3 of them…. Non of them did…. (Flights shorter than 2 hours)
I flew KLM on a 1,5 hour flight a few weeks ago. They always offer free snacks and drinks and wifi on board. I know they do serve free snacks and offer wifi on shorter flights as well. And so do some American carriers that offer at least one free snack and drink
Wonderful, flight SN 2063. Reminds me of the good old days, when (many iterations ago), this airline was known as Sabena. For many oldtimers in the aviation industry (like me) this was an acronym for Such A Bloody Experience, Never Again!
The Buy on Board service might be accepted in certains countries across Europe but in country like France they are quite conservative and don’t accept this idea. That’s why Air France never went for a BOB service like other European carriers.
Btw BA is reversing to free collation on board European routes apparently
You didn't pay for the window you pay for the seat. It doesn't matter if this is a window or an isle seat choosing you're seat in advance is for every seat the same price so its you're fault you didn't choose the window and what is costumer service gonne do about the changed schedule?
I didn’t mind the schedule was changed. I just wanted to inform why. Of course they can’t do anything about it
if you are an inexperienced flight reviewer be less critical and a bit more neutral because this is clearly from a dutch point of view looking down on the belgians. i can advise you to fly a bit more and compare better between other options that are there and not always take the cheapest and expect an longhaul flight with included food and IFE.
@TransportWorldTV Where did I say that I expected “a long haul flight with included food and IFE”? All I said was that I was surprised they don’t provide free meals like European competitors and quote: “like most European airlines Brussels Airlines does not offer any IFE on their short haul flights”. How do these things make me pick a side and look down on Belgians. I never called them bad (because I don’t think they’re bad), nor gave such opinion in the whole video. So can you tell me where I looked down on Belgians? All I did is point out the things that caught my attention, how does that make me critical?
@@jsaviation bottle of water and a cracker doesn't count for me as free food, Brussels airlines is NOT a low cost airline its 6.8/10 by skytrax and I never heard about the nickname "weird" airline
Im not talking about a cracker and a bottle of water. Also where did I call them a low-cost airline? Yes there were some aspects that I think makes them quite odd, for example because they’re quite similar too their low cost brother Eurowings. I’m not the only one, I’ve seen numerous articles and videos saying the same thing.
Plus I said the name “infrequent flyer” is used as a pun, so can you explain where you got it from that I’m inexperienced and should fly more?
@@jsaviation all airlines are similar if you fly in europe. Fly with them on long haul to get the full picture.
@@TransportWorldTV Sure. But I’m still curious about the things I asked you. Where did you get these things from that you said in your previous comments. Like where did I say that I expected IFE? And where did I call them a low-cost airline? What made me too critical when all I said was that I “was surprised their food was for purchase unlike on other European competitors”? I even said the food was good, other airlines could learn from how much options Brussels airlines offers. The cabin was clean, the crew was nice.
Plus how did all of these things together make me look down on Belgians from a Dutch pov? And how does this make me inexperienced?
The only negative thing I said was the customer care who disconnected me when I contacted them the twice to ask why the flight times changed. And that there was no warning about that there was no window, that’s all.
It makes me wonder if you’ve actually seen the video or just commented based on other comments.
I’m very curious.
Brussels Airlines is Ryan-Air level comfort and service for Lufthansa level prices. It's sticks out like a sore thumb in Star Alliance.
I only use them because my company pays for it and they are linked to the one decent credit card in Belgium for saving miles.
Nice video. Airlines can request airbridge. Some never use as it adds to the ground time or turn-around time.
@@grww4056 Thanks! Yeah it seemed quite remarkable that barely any airline used them at EDI, except for some long haul flights.
Air bridges, if used, have to be paid for by the airlines. Cheap and nasty airlines will not pay the money therefore no air bridge. A prime example is Ryanair.
@@IanHannah-cn8pm yeah that’s why I found it weird, because no airline at EDI seemed to use their bridges. Not even Brussels Airlines, Lufthansa, KLM etc. Only for some long haul flights like delta
Please fly KLM if you think it's so much better than Brussels Airlines, and would you perhaps not confirm the Dutch stereotype by bothering Customer Service to get 14 EUR back because you didn't pay attention? You're obviously an inexperienced (because infrequent) flyer and you booked a seat in the last row. Don't blame the airline.
There's nothing weird about Brussels Airlines. You just expected or wanted more than you paid for.
Hi Jacques, if I pay to have a window seat and their website does not warn you that this seat doesn’t have a window at all while other airlines do warn you for that on their website, then how does that make me inexperienced? Can you explain to me then how I should’ve known? I work in aviation myself and I know how easily people blame the airline for their own faults. But if they don’t tell you about something, then how should you know? If you pay for something you don’t really get you can always at least try to get it back. Yes it’s just €14, it’s not that much of a disaster, but it would be nice though.
I found them a weird airline because they’re kind of in between a full service carrier and low cost/leisure carrier. I didn’t have high expectations for what I paid for. The tickets were cheap, but I just found some aspects weird. Maybe you don’t think so, that’s totally fine opinions differ.
@@jsaviation You paid to choose your own seat, and that's what you got. Some people choose a windowless seat because they find it easier on the eyes, easier to sleep, no row behind you, etc. The airline can't know why you choose a particular seat. There are many sites e.g. SeatGuru that display the seat mapping for each airline and plane model. Also, if you fly on a regular basis you know what to expect when booking a seat in the final row. Very often that's a row without windows, and it's next to the toilet so I wonder why you would pick that spot. I agree it would be more convenient if the airline showed you this during the booking process.
I use the name “infrequent flyer” just as a pun because I don’t fly as much as some other aviation channels. That doesn’t mean I barely fly and have few experience. I almost always book the last row, because the toilet doesn’t bother me and indeed because there’s no row behind it. I always had a window there too.
I think that it’s pretty straight forward that people book a window seat to have a window, the same thing with people wanting an aisle seat because they have more space and direct aisle access. It’s quite logical. If people want a window seat without a window it would be easier for them too to know which seats don’t have windows right? It would just be more convenient to warn about this on their website while booking to prevent surprises, because not everyone is as interested in aviation as we are and knows about SeatGuru.
@@jsaviation Any time you book a flight, do a simple google search after finding out which variant you are on. In your case it's the A319-100. You could search for "A319-100" "row 25" and you get results from FlyerTalk, TripAdvisor etc. warning you about the lack of windows.
Most airlines will never warn you. If you check the seat mapping of the A319-100 on the Lufthansa site the picture will even mislead you into believing there are windows on row 25. And that's Lufthansa, not its cheaper subsidiary Eurowings or Brussels Airlines.
You received a message saying flight times changed. You then contacted customer service to "ask for more information" and they confirmed the new times. Nothing weird, seems pretty normal to me. What kind of information did you want to find out anyway, their operational reasoning for changing the flight times? Then what?
In between indeed : they sell their tickets at the price of a full service carrier and behave lime an ultra low cost. Recently flew on one of their A320 Neos, nothing there : no charging sockets, no wifi - how ridiculous is this today - , even a bottle of water is charged and not for cheap, unfriendly and uninspired staff…. Their intra European business - tried for 3 hrs on Brussels to Athens - is an even bigger scam. Sabena was a flag carrier, they are just a high cost “budget” with nothing to be liked about.
Exactly. I’m flying their NEO soon and was hoping it would be better than their older short haul aircrafts. It’s like Lufthansa simply doesn’t really care about them
@@jsaviation Lufthansa did a nice job in downgrading Brussels Airlines to a totally subpar carrier. They fly old planes mostly, and even the new ones have the bare minimums. They even wanted to merge it with Eurowings at some point. Compared to Swiss and Austrian which are promoted as more premium and get priority for fleet renewal. Sad evolution, where is Sabena…..
@jetfan7274 For real. I feel bad for those seeing their airline recline like this
@@jsaviationin that case they could take their independence and join an other alliance …. SAS did it…. Nothing is graved in marble
@@blakelockridge6145 I don’t think it’s that easy for them since they’re owned by the Lufthansa group and should have to leave it for that. Plus I don’t know if they’d be able to survive on their own. It was easier for SAS since they weren’t owned by any group before
Do you mean they actually have a customer care department at Brussels Airlines? What do they do and where are they when you need them? Apart from their long distance destination to Africa and the US, they are not better than Ryanair or Easyjet, just more expensive😀
I find them better then Ryanair. Much more space in the new planes and a crew who cares
That’s what I wondered when I needed them too😅
The good thing is that they include hand luggage in the ticket price and seat selection is cheaper. Because of that EasyJet is way more expensive than Brussels Airlines on some routes. The quality is pretty much the same indeed
Do the math before posting such idiocies. I did: Ryanair is only cheaper if you fly to nowhere when it suits them. 4 people, BRU-BER go on friday evening, return on sunday evening, 2 checked bags, and I want to sit next to my wife and children please. Both Brussels and Lufthansa came cheaper than Ryanair. Same thing for Rome, Milan (where Ryanair drops you off in Bergamo)...
Ik heb vaak gebeld met SN en de klantenservice is altijd goed bereikbaar en beleefd. Ik vlieg vaak en graag met SN, prima maatschappij en de toestellen bieden verrassend veel beenruimte, ben k met mijn 1.90 blij mee!
Let me tell you, perhaps Belgium is the weirdest country in Europe😅
And one the most underrated countries too, at least for those who try to think out of the box.
Even being Belgian I never fly with them. I prefer other airlines with cheaper prices, better customer care and better overall service.
A Belgian unnecessarily hating Belgian things and prefering to make others rich... What else is new.