Thank you for all you've done for us! Although parts replacement and microsoddering is only a hobby of mine, your's and Louis' channels have really inspired people to DIY and resist the shady business practices out there today! Keep on doing your thing!
Please! It's bad enough that American pronunciation got rid of yet another 'L', making English spelling even more arcane (and thus harder for foreign speakers) than it was before. The word is 'soldering'. And some (native) speakers even pronounce it that way.
You are a truly remarkable woman. Here, in the UK, we have a Hi-Fi retailer, called Richer Sounds. They have bought brand names of several makers, including Cambridge Audio. They refuse to supply genuine parts or service manuals and insist that all repairs are done by them. I'm currently awaiting a court hearing as it's against UK law (Consumer Rights Act 2014). Very pleased with you and all that you do.
furzkram Data is stored in what is called NVRAM (or non-volatile RAM (which means that if that power fails, the data remains on the chip)). Jessa, in this video just showed you that the phone could be repaired, so no data recovery was necessary. When there is too much damage, then more of the support chips are removed, until data can be recovered from the NVRAM and placed onto a USB stick.
mavfan1 I did realize that, but there were a number of comments of a similar nature in this sector, so I thought I might as well clump them all in together and answer the question for anybody who didn’t understand. I find it very childish that these types of comments exist on a serious engineering video, it seems to somehow demean it. And yes, you can call me the highlight of every party (sarcasm noted, I hope).
Those who have both an iPhone/iPad and a MacBook/iMac can use Image Capture. Its a built in app on every Mac that lets you drag and drop pictures off your iOS (or any camera) to your MacBook
One of your better videos Jessa. Like the calm rant mixed with tinges of humor. We seem to have a few people in chat who either didn’t understand the end result (you got a boot, BUT he didn’t get his pictures), or they are trolls. Who knows ?
Red Phoenix Hmmm,maybe you do have a PhD in Human Bestiality , but I think your lacking in two things, A) electronic repair and (B a civil sense of humor.
I used to run a computer repair service (until I fell ill 10 years ago). I was always amazed at the level of trust people placed in my hands when repairing their computers. I handled their photos, finances, and all sorts of other very personal data. They trusted me with their passwords and the like. I was also conscious of my role in data protection. What would I do if I came across evidence of illegal activities? What liability could that expose me to? These are all very sensitive issues here in the UK. So, trust runs in both directions. My customers have to trust me with their data, and I have to trust that their computers were not used for illegal activities. (Perhaps the closest I came to danger in this regard was when asked to help fix a computer in a massage parlour! - I politely declined). I agree with your comments about having a certifying authority. I feel that does nothing to help unless that authority runs periodic, random inspections of your work along with other monitoring measures - and even then it is impossible to guarantee anything. Such certifying activities can themselves be corrupted into protection rackets. As a matter of principle, I believe the world runs on trust. Ultimately, every business runs on trust. There is no way to work otherwise. To eliminate trust, you would have to have all business activities double, triple, quadruple..to infinite checks, increasing costs to infinity! It makes no sense. I often hear politicians and public figures calling for law changes to ensure some horrific thing, "can never happen again". Guess what! They happen again! Law cannot prevent recurrence. If it did, why do we need prisons? So, to return to my start point. Thank you for running an ethical, trustworthy business. Thank you for upholding the standards we require from our professionals. All this comes from who you are, not from external authorities.
I would have no problem in trusting you with my data... If I was living in your country I will defenatly would be going to your classes... Great videos
Great video, worrying thing is in the National Paper ( in the UK)in the consumer problem section a poor women had the same issue, no one wanted to repair her iphone
I love watching ur vids Jessa. The way u explain things so thoroughly so novices understand. I’m not game to try this myself but find it very interesting to watch u resurrect iPhones. Btw we are the same age. Well I’m 45 in sept.
Hi Jessa, big fan of your work and Louis', of your efforts to post free information and teach people how to fix their devices. I'm really curious though why you choose to use Apple products knowing their design philosophy, the way they try to restrict information, the way they treat damaged devices etc. Not trying to lecture or anything, I'm just curious if you've ever addressed this or thought about it.
Jessa, you are the best. Rene Ritchie is always a guest on the Twit TH-cam channel "Mac-break-weekly" and did mention this topic their, but I don't know if he has seen your response video here. Great job; again!
have you have a chance to test CIC box that can test on board capacitor so we don't ahve to use thermal camera or shorted method . CIC box is just modified multimeter
Just out of curiousity, what would you charge for a job like this ? And is that typical, because it seems this was slightly easier than what you normally get ?
We charge the same no data no fee flat rate for any standard data job that hasn’t been looked at. It may be straightforward like this one, or it may take us hundreds of hours across several years.
If I did need to have my data recovered, I would prefer to send it to someone like you though, it’d have to be someone I felt comfortable with, like you say, it’s a very personal device, whether or not there’s anything embarrassing on it.
I almost hate to see this. I had an iPhone 4 that died and had unbacked photos on it and took it to Apple back when it stopped working and they just said, sorry can’t get them back but we’ll let you trade it on a new one. So it’s gone. Truly lost forever.
Jessa, regarding data recovery, when you fix the phone and that phone is able to boot, the screen and touch is working, I guess you don't really need to go further to enter the pass code, as probably that phone will work anyway. So those who wan't maximum privacy could go to your shop and enter their pass code. I think only a small percentage of phones could have data corruption even if the screen and touch is working and the phone is able to boot.
I really appreciate this video. It's sometimes hard to build the trust with people coming through the door. Especially with the review systems out there. I do feel for the customers that ask about water damage and I give them the line about it. They're like "damn, I wish I didn't turn it in..it had yada yada". In response to drive savers, I'm sure apple gets a kick back from it. Wicked transition effects btw.
Jessa, what compels you to have an iPhone as your personal device? I'm with Louis that if someone gave me a new 10s Max it would be for on Swappa the same day. You have me truly puzzled.
@@JessaJones Market research or market advertising? Am I clueless as to amazing exclusive features iPhone offers, time travel perhaps... Love your work.
I bought this particular iPhone when ABC called me and said "would you like to open up some iPhone X's after a drop test and tell us if anything is damaged?" I said yes and then bought this iPhone that day and immediately opened it up. I am not going to throw away a $1000 iPhone when that shoot is over. I'm going to use it.
Yes. Go to ipadrehab.com and click Get Started to tell us about your specific device and problem and we will respond with a quote and mailing instructions.
We can help you with that. Go to www.ipadrehab.com and choose Start Repair at the top of the page. Answer those questions and we will reply with a formal estimate and shipping instructions if you decide to send it in. Thanks for thinking of us for your board level repair needs. Call 585-397-4174 with any further questions.
4 years ago i saw a smd chip and i wanted to desolder it and resloder another i did it an it didnt work because of bridges and loose pins now with the same equippment i can solder thos in 10-15 minutes (not the bga chips i havent the tools jet for that but i will try it when i have the tools) oh and i am 13 and i learnt this of the internet and from trying
Hi I’m wondering if you could tell me of any programs to retrieve deleted text/iMessages on iPhones? Someone deleted a heap of my texts, and I need them back. Any help would be appreciated please. Thank you
A contract between two parties can only be concluded if both parties agree to one and each other's terms and conditions. People just aren't too aware that they indeed can have requests for the contractor to which he must agree in order to be hired.
hey Rene, Ankur this side. after a lot of search I landed on your page. My Iphone XR entered in boot loop having IOS 13.3. The phone storage is almost full. I tried approaching the Apple support, who suggested to update my phone and now my phone is locked at restore mode. I have my marriage, and engagement photos on the same and dunno want to lose it. Is there any way those these be retrieved.
So I'm curious Jessa .. i got an iphone 7 which the user wants alla the data from, problem is the homebutton's broken, and i've gotten to the "click to restore" screen, but since the homebutton's broken there's nothing i can do.. I bought an external homebutton to try with (one of those that has a lightning + audiojack at the bottom) and that didn't work out since My guess is it's too early in the system process to initialize attachments.. So what do i do?
I used to do "Apple Care". I didn't see any policy saying don't recommend 3rd party recovery. They didn't want us to recommend apps though. I did dissuade people from spinning drive *hardware* recovery because it needs bunny suits in most cases afaik and is pricey. I would say it's possible if they recommend Drive Savers it's an Apple contracted site, which is what I was. Paycheck didn't say Apple, but I got Apple calls, so I was Apple.
What about if you are a repair person and you see illegal content on the device where do you stand? Is there an ethical thing like with doctors, theoretically you are breaking the law if you do not report the person and you are aiding and abetting a criminal so where does the Tech person stand in a situation like this??
I have done PC repair and recovered files from malware infected drives. Never once did I care what was on the PC. Even those of co-workers kids, I put their porn back and did not judge. On the other hand if it was child pornography then my reaction might be different. However I doubt anyone doing this would bring in something that contained that kind of data to start with. They would move on to a new device and start new.
@@MrMikey1273 not thinking child pornography necessarily but is one aspect, what about a murder rape severe brutal torture by the military say lots of possibilities, say if it was a Gang members device. If they got arrested not even for serious crime and you didn't report it then you are aiding and abetting a criminal and you could be face prison sentence. So I think as a tech person who repairs devices Data Recovery you should be pushing for legislation to protect yourself in a circumstances if this came about so you can't be prosecuted under the current laws. Because you could be between a rock and a hard place and your life could be threatened. Well actually famous people have been caught for exactly that child pornography Gary Glitter, and another former famous person I can't remember. Gary's glitters computer went wrong he took it to repair shop they found all the child pornography handed it into the police.
Jessa, I think apple can preserve data privacy by just repairing the damn phone and not labelling it as "data recovery services". that way they can uphold users trust and still maintain their reputation.. it might put a dent in the near term on new product sales, but now that they are transitioning their business model where majority of their revenue would come from subscription services, it should not be a problem in the long term.
Funny that it's Canada's OWN CBC exposing Apple and doing stories on an American repair professional. Jessa...thanks for what you do and fight the good fight for Right To Repair, I'm involved up here vis-a-vie automotive repair. Everyone should have access to proper repair and documentation!
Great content! Very educational... the video production could use some work though. Facecam is often a bit blurry and bigger than it needs to be. The cut transitions are horrible, quick dip to black transitions are far better for educational videos than random 3 second transitions with overlapping audio.
Honestly, NDA's should be standard practice for all customers. Don't get me wrong i love what you do and this channel, but there are a lot of bad people with bad motivations out there, and if you can't guarantee somehow that you don't have the ability to steal someones data, then there at least needs to be a way to take legal recourse if someone does. Think about this, if 95% of everyone are good people, which is a pretty high majority, that still means that you have personally trained 20 bad people at your own business. Now multiply that by "thousands" as you said for other people out there that do what you do.
Preamble: Jessa, not ONE word of this is aimed at you, either directly OR indirectly, not even implied. Please don't think I am being rude - I've spoken to you on the phone - you're lovely, and very helpful and direct - much respect. I've listened to Leo, Rene, Andy Ihnatko & Alex Lyndsay on _"MacBreak Weekly"_ for YEARS, weekly, and barely without fail. That's 2-3 hours per week, EVERY week, of VERY detailed, VERY intelligent debate and discussion from these four gentlemen *(of note - they're each EASILY over 45, IE, the "common sense circuits" are well established and fully functioning by now)* PLUS any guests Leo invites, any of whom have been Apple journalists for DECADES, long before anyone here will likely remember (looking at you, Mr Rossman, but not you alone.) Their calm, balanced, NON ranting and adult discussion in INCREDIBLY long discussions (often the same discussions will span many *months*) have made them my DE-FACTO, verifiable, rock solid, PROVEN long-term source of Apple news, against which I measure ALL other so-called "professionals" or - quote "journalists" - many of whom were unborn or in nappies when these people began their careers. I'll listen to the aforementioned ABOVE ANYONE, period, since they are consistent, act like CIVIL adults (which they are) and yet manage to have heated debates and disagreements WHILST NOT offending one another OR apportioning blame, NOR cursing out companies or picking ad-hom "rationale" to add weight to their arguments. In short, they are adults who ACT like them. It's EASY to become unhinged and irrational, "fighting for the underdog" - fair enough - BUT Apple can't consistently offer a GUARANTEED board-level repair service to EVERY SINGLE person who hasn't had the wherewithall or foresight (or even the knowledge) to know that they needed Apple cloud backup service to mitigate "disasters" in the digital domain. Louis goes off on regular rants - many of his points hold water - but when he's childish & abusive, and generally starts behaving like a silly kid, and cursing and yadda yadda and all this "anti-Apple" crap, my mind switches off; he does himself no favours, on a regular basis. I wonder if it may serve these repair people, who do an AMAZING job, a good service if they were to sign NDA's and be given a tour and/or briefing of VERY detailed where/how/why internals of how and why Apple does AND doesn't do what they do and don't do, before speaking on a subject from a limited "outside perspective", with all and complete respect to you repair guys. Apple are NOT "evil" and it is NOT intentional malice, I am convinced of that much. The forum staff MAY be heavy handed or misguided, BUT their employer PAYS them to do what they are asked to, and the employer must have a reason to do so - and regardless of WHY Apple asks them to remove direct recommendations to individual, SPECIFIC engineers such as Jessa and Louis, it's APPLE'S company, they own the forums, they make and support the product, and whether it's hard to swallow or not, it's THEIR choice to decide how they choose to service or support users, as hard as that may be to accept. Sometimes in life, there's just a time when you say "I hate it, I do not like it, it stinks in my view, but it's out of my control and I can't change it". All the TH-cam rants in the world are NOT going to affect Apple one iota - I am sure they don't arbitrarily choose to HURT independent repair shops, but their polices are THEIR POLICIES, and there's ALWAYS reason and rationale behind them, the revelation of which could compromise many aspects of their security mechanisms and/or customer data & faith in their services and products. It's okay NOT to understand everything, is what I've learnt about life. I hope this came across with respect for you all. :)
"sign NDA's and be given a tour and/or briefing of VERY detailed where/how/why internals of how and why Apple does AND doesn't do what they do and don't do," Ha ha ha. In my experience, the level of control that Apple demands over its entire ecosystem is staggering, and reminiscent of a controlling boyfriend on Dr Phil. Remember---Apple deleted my question recently simply asking "Where do I ask for clarification of Apple policy. They have always been 100% non responsive to any diplomatic inquiry that I've made regarding interpreting their policies.
@@JessaJones Maybe so, BUT lest we forget, it's THEIR ecosystem and THEIR design, and no one is held to gunpoint and forced to invest in their tech, and if you invest in an Apple product, without knowing this, they can't be blamed for a lack of pre-purchase research. Apple are about creating and selling (very well, and with deep integrity) an experience from beginning to end. Period. If someone wants to come to you and have their phone repaired, of course that's between you and them, but crucially not between _Apple_ , you and them - that's totally detached from Apple, and up to the customer - *BUT CRUCIALLY - not approved or sanctioned by Apple, nope, not even a verbal recommendation, and you know what? Good for Apple for having some spine*
Interesting arguments and choice of words. I didn't notice a lot of respect towards the unhinged and irrationals, but a lot of appeal to authority to your own trusted crowd. I'm glad its OK to not understand everything and also so relieved that somebody who does, like you, can forgive me. I hope this came across with respect for you and not at all sarcastic. ;)
This is why data encryption for apple products doesn't make sense, hackers will get it off a healthy phone using software anyway. A dead phone has to be repaired for access to occur, the costumer is usually the one holding the dead phone with ID wanting their data, repairing the phone isn't in apple interest as they want a sale of a new phone, there is the problem if the data could be retrieve without such a process then people would buy a new phone and have their data moved to it without hesitation. Everyone would then be happy! If the legality of data retrieval is still an issue have the customer sign a consent form. If a customer wants to encrypt data it should be an opt in option and told the consequences if the phone is ever damaged.
A single voice will be screamed down. Isn't it about time that there is a mass protest by all of the people who use services like yours. Make a national "hit the forums day" where these people who have uses services like yours post their experiences (without naming your company) and tells Apple to stop lying about data recovery. If enough people hit the forums at once then the moderators wont have enough time to delete all the posts before the message gets out.
Omg all iPhone users who don’t wanna use iCloud should all just use the free Google Photos iOS app for free unlimited photo and video backup online forever.
christothegreat1 I’ve just seen a video by Devon Crawford called Downloading My Google Data or something like that, look it up. A bit concerned by Google Photos now
@@fehrcs_1477 Each photo and video (backed up to google photos) has a public link for sharing. Anyone who you share the link with, can view your photo or video.
I know Apple watches these video's and they shriek every-time you bring back one of their "never ever repairable phones" to life . Good work Jess. IF EVER they ask you to join their company..Tell them YOUR integrity is not for sale and hung up on an apple phone on them?
Lol the husband story! So were you ever a paid volunteer? Lol jk I absolutely love this channel and what you do. I need to learn this. I wanna help people. I drive a fuel truck and I’m tired of it.
It’s okay to say it, Rene is (usually) an Apple Apologist. But he’s smart and often right even when people who are critical of Apple don’t want to admit it (I’m a fan, been following him for probably 10 years)
I can understand it from your business perspective that you want apple to not lie and deceive their customers, but what it comes down to in the end is "the sheeple gonna sheep", and well, they get what they deserve.
@@mts982 If you have a chargeable iPhone 4s battery that will still take a charge that you want to send him, let me know--happy to send the phone out working if we can.
@@mts982 I don't know how Apple does their charging/protection circuits, but it's quite ommon practice to cut the battery off completely if it has dropped below a certain voltage level (where charging might arguably be dangerous). Sometimes such a battery can be revived by bypassing the protection circuitry and connecting a power supply (limiting the current to a really low level) directly to the unprotected battery terminals, in order to give it a little charge and raise the voltage above the cutoff limit - from that point on a normal charger could then be used (but I'd keep an extra close eye on it / take extra precautions while charging for a couple of cycles).
I could sorta see Apple's position on cloud backups if they offered that service for free (yes, I know it's relatively cheap and I use it). But for many, they have to pay a shit-ton for their phone then pay another shit-ton for cell/data service. People just get tired of paying, paying, paying. So their stance on no data recovery would stand a little more in favor if backup was a service included with the phone or part of your cell service. Then users would have no reason to bitch... but as long as it goes on as is.... Apple just look like turds. Lying turds!
I tell people I can get the phone working again. So they can put in the passcode and get the data off the phone. I find they get tricked into thinking we hack into the phone somehow.
Melpheos1er how would I move the data to another device when the phone wouldn’t boot? And when it did “boot,” the screen did not light up nor did the touch screen work. I’m all ears for criticism. I invested a ton of energy into this.
Tyko Brian - I am merely pointing out that that is the reason why Apple will not do data recovery. They cannot take chance of being held liable for data breach, or the philosophical repurcussions.
Tyko Brian - Yea. You are stuck on the idea that all Apple wants to do is sell more iPhones and hence they refuse to recover data. Wrong. Try again. What caught me by surprise was that Jessa was able to scroll through the pictures. If Apple fixed my phone, and then my identity is stolen, guess who I am going to sue for a billion dollars?
i know old school dhesumidifier can crack wet wood , i dont know if , building a plexyglass box , with a dhesumidifier inside , can cure a wet phone , not kidding , real idea lol
I had thought that is only a gynecologist would performed? Also there's porn videos of women who would actually show inside of their vaginas (and yes, I do find that weird if people are getting into that).
Thank you so much for everything you do 🙏🏼
To help so many - you have a gift. This is far beyond what my mind can understand. You are truly an artist !
Thank you for all you've done for us! Although parts replacement and microsoddering is only a hobby of mine, your's and Louis' channels have really inspired people to DIY and resist the shady business practices out there today! Keep on doing your thing!
Please! It's bad enough that American pronunciation got rid of yet another 'L', making English spelling even more arcane (and thus harder for foreign speakers) than it was before. The word is 'soldering'. And some (native) speakers even pronounce it that way.
You are a truly remarkable woman. Here, in the UK, we have a Hi-Fi retailer, called Richer Sounds. They have bought brand names of several makers, including Cambridge Audio. They refuse to supply genuine parts or service manuals and insist that all repairs are done by them. I'm currently awaiting a court hearing as it's against UK law (Consumer Rights Act 2014). Very pleased with you and all that you do.
I had my friends iPad that I broke repaired by you guys and you did an amazing job. Thank You again.
it's good that you solve this problem that has happened to us a lot, so congratulate yourself.
To watch the repair go to
25:00
But that's not possible. If Kyle has no backup, all data is lost. Kyle will only burn money!
(Have I learned that correctly? ;-P )
Your indoctrination was successful!
furzkram Data is stored in what is called NVRAM (or non-volatile RAM (which means that if that power fails, the data remains on the chip)). Jessa, in this video just showed you that the phone could be repaired, so no data recovery was necessary.
When there is too much damage, then more of the support chips are removed, until data can be recovered from the NVRAM and placed onto a USB stick.
Nigel James oh dear god he was joking Nigel.
mavfan1 I did realize that, but there were a number of comments of a similar nature in this sector, so I thought I might as well clump them all in together and answer the question for anybody who didn’t understand. I find it very childish that these types of comments exist on a serious engineering video, it seems to somehow demean it. And yes, you can call me the highlight of every party (sarcasm noted, I hope).
cyberpunk64bit 😵Zoooom.... that one went way over my head this time of night. Forgive me.
Those who have both an iPhone/iPad and a MacBook/iMac can use Image Capture. Its a built in app on every Mac that lets you drag and drop pictures off your iOS (or any camera) to your MacBook
One of your better videos Jessa. Like the calm rant mixed with tinges of humor. We seem to have a few people in chat who either didn’t understand the end result (you got a boot, BUT he didn’t get his pictures), or they are trolls. Who knows ?
I loved this episode. Wauw awesome. I was there with you. Chest bump and all.
Louis Rossmann would say: "Where's my iPhone 4?" "Where's my iPhone4?" "I need my iPhone 4" XD
iPhone 4. I need my iPhone 4. Have you seen it? It's the one with more Gb's, and you can put apps on it!
I don't care. I don't care. I don't care. I want an iPhone 4.
"Would you like an iPhone AeroMax?" @@KLRkillerfeeshy
@@TAILSORANGEs I want an iPhone 4.
"It's got a TB of Flash storage and a 50MP camera" @@KLRkillerfeeshy
i am very impressed with you folks. i am an engineer and you think like engineers....
Jessa is very much an engineer. She has a PhD in human genetics, and is a self taught electronics engineer.
Red Phoenix Hmmm,maybe you do have a PhD in Human Bestiality , but I think your lacking in two things, A) electronic repair and (B a civil sense of humor.
You can only be an engineer if you hold a ham radio licence!
I used to run a computer repair service (until I fell ill 10 years ago). I was always amazed at the level of trust people placed in my hands when repairing their computers. I handled their photos, finances, and all sorts of other very personal data. They trusted me with their passwords and the like.
I was also conscious of my role in data protection. What would I do if I came across evidence of illegal activities? What liability could that expose me to? These are all very sensitive issues here in the UK. So, trust runs in both directions. My customers have to trust me with their data, and I have to trust that their computers were not used for illegal activities. (Perhaps the closest I came to danger in this regard was when asked to help fix a computer in a massage parlour! - I politely declined).
I agree with your comments about having a certifying authority. I feel that does nothing to help unless that authority runs periodic, random inspections of your work along with other monitoring measures - and even then it is impossible to guarantee anything. Such certifying activities can themselves be corrupted into protection rackets.
As a matter of principle, I believe the world runs on trust. Ultimately, every business runs on trust. There is no way to work otherwise. To eliminate trust, you would have to have all business activities double, triple, quadruple..to infinite checks, increasing costs to infinity! It makes no sense.
I often hear politicians and public figures calling for law changes to ensure some horrific thing, "can never happen again". Guess what! They happen again! Law cannot prevent recurrence. If it did, why do we need prisons?
So, to return to my start point. Thank you for running an ethical, trustworthy business. Thank you for upholding the standards we require from our professionals. All this comes from who you are, not from external authorities.
You are restoring memories, you are restoring lives. Keep up the great work that you do!
I would have no problem in trusting you with my data... If I was living in your country I will defenatly would be going to your classes... Great videos
Great video, worrying thing is in the National Paper ( in the UK)in the consumer problem section a poor women had the same issue, no one wanted to repair her iphone
Thank you for what you do Jessa.
I love watching ur vids Jessa. The way u explain things so thoroughly so novices understand. I’m not game to try this myself but find it very interesting to watch u resurrect iPhones. Btw we are the same age. Well I’m 45 in sept.
Probably the coolest stay at home mom on the internet!
The schematic 'fell off a truck'. K, totally legit story.
Love your videos. I stepped across the line when I built a Hackintosh...
Hi Jessa, big fan of your work and Louis', of your efforts to post free information and teach people how to fix their devices. I'm really curious though why you choose to use Apple products knowing their design philosophy, the way they try to restrict information, the way they treat damaged devices etc. Not trying to lecture or anything, I'm just curious if you've ever addressed this or thought about it.
Market research
@@JessaJones I see. Thanks for the reply.
Wow. An electronics detective! Great work.
Where does Jessa usually stream? TH-cam or twitch? Or are live streams pretty rare? Would love to catch her live.
iTune seems more interested in selling you new audio files than making it easy for you to back up your old ones.
THANK U!! For what u do!🙏🏻 I love u & rené.. great vid & please keep em coming. 🇨🇦💯🙏🏻
There’s nothing wrong with your hands, Jessa. Those magical hands being iDevices back to life! 🙏🏿
21:16 you have to run a couple of joints before you run two joints and then you'll be alright
Jessa, you are the best. Rene Ritchie is always a guest on the Twit TH-cam channel "Mac-break-weekly" and did mention this topic their, but I don't know if he has seen your response video here. Great job; again!
GoGee this topic there
have you have a chance to test CIC box that can test on board capacitor so we don't ahve to use thermal camera or shorted method . CIC box is just modified multimeter
Just out of curiousity, what would you charge for a job like this ?
And is that typical, because it seems this was slightly easier than what you normally get ?
We charge the same no data no fee flat rate for any standard data job that hasn’t been looked at. It may be straightforward like this one, or it may take us hundreds of hours across several years.
If I did need to have my data recovered, I would prefer to send it to someone like you though, it’d have to be someone I felt comfortable with, like you say, it’s a very personal device, whether or not there’s anything embarrassing on it.
I almost hate to see this. I had an iPhone 4 that died and had unbacked photos on it and took it to Apple back when it stopped working and they just said, sorry can’t get them back but we’ll let you trade it on a new one. So it’s gone. Truly lost forever.
We hear this all the time, and I’m grateful that CBC helped to shine a light on that practice. I’m sorry that happened to you.
Jessa, regarding data recovery, when you fix the phone and that phone is able to boot, the screen and touch is working, I guess you don't really need to go further to enter the pass code, as probably that phone will work anyway. So those who wan't maximum privacy could go to your shop and enter their pass code. I think only a small percentage of phones could have data corruption even if the screen and touch is working and the phone is able to boot.
I really appreciate this video. It's sometimes hard to build the trust with people coming through the door. Especially with the review systems out there. I do feel for the customers that ask about water damage and I give them the line about it. They're like "damn, I wish I didn't turn it in..it had yada yada". In response to drive savers, I'm sure apple gets a kick back from it. Wicked transition effects btw.
How does one get schematics of Iphones that fell of the truck.
Google
Jessa, what compels you to have an iPhone as your personal device? I'm with Louis that if someone gave me a new 10s Max it would be for on Swappa the same day. You have me truly puzzled.
Market research
@@JessaJones Market research or market advertising? Am I clueless as to amazing exclusive features iPhone offers, time travel perhaps...
Love your work.
I bought this particular iPhone when ABC called me and said "would you like to open up some iPhone X's after a drop test and tell us if anything is damaged?" I said yes and then bought this iPhone that day and immediately opened it up. I am not going to throw away a $1000 iPhone when that shoot is over. I'm going to use it.
My local guy suggested a place in Canada to retrieve mine. But I really done want to send it that far away. Can I send it to you?
Yes. Go to ipadrehab.com and click Get Started to tell us about your specific device and problem and we will respond with a quote and mailing instructions.
If possible, I also erase my phone and leave it at the default settings if I take it in for a cracked screen.
I wonder: Wouldn't it be possible to build that bridge just with solder from that neighbouring pad?
Where can I send my dead iPhone link please?
We can help you with that. Go to www.ipadrehab.com and choose Start Repair at the top of the page. Answer those questions and we will reply with a formal estimate and shipping instructions if you decide to send it in. Thanks for thinking of us for your board level repair needs. Call 585-397-4174 with any further questions.
4 years ago i saw a smd chip and i wanted to desolder it and resloder another i did it an it didnt work because of bridges and loose pins
now with the same equippment i can solder thos in 10-15 minutes (not the bga chips i havent the tools jet for that but i will try it when i have the tools)
oh and i am 13 and i learnt this of the internet and from trying
Nice video, you have a new subscriber, lady, keep up the good work!
Im definitely learning from you.
25:05 is when she starts working on the iphone
Hi
I’m wondering if you could tell me of any programs to retrieve deleted text/iMessages on iPhones?
Someone deleted a heap of my texts, and I need them back.
Any help would be appreciated please.
Thank you
A contract between two parties can only be concluded if both parties agree to one and each other's terms and conditions. People just aren't too aware that they indeed can have requests for the contractor to which he must agree in order to be hired.
Toothpaste and alcohol? That's a party!
hey Jessa, i dont know if you do charging port installations on the old Iphone 4S or not but..would you help me out to get my iphone 4S working again
hey Rene, Ankur this side. after a lot of search I landed on your page.
My Iphone XR entered in boot loop having IOS 13.3. The phone storage is almost full.
I tried approaching the Apple support, who suggested to update my phone and now my phone is locked at restore mode.
I have my marriage, and engagement photos on the same and dunno want to lose it.
Is there any way those these be retrieved.
wow jessa your amazing
So I'm curious Jessa .. i got an iphone 7 which the user wants alla the data from, problem is the homebutton's broken, and i've gotten to the "click to restore" screen, but since the homebutton's broken there's nothing i can do.. I bought an external homebutton to try with (one of those that has a lightning + audiojack at the bottom) and that didn't work out since My guess is it's too early in the system process to initialize attachments.. So what do i do?
That would have been recoverable a few weeks ago, but not on iOS12. This is the subject of my next video when I get back from vacation
@@JessaJones Considering you never made a video highlighting how impossible something is i assume you found a way?
Not all heros wear a cape.
Rene = the Sherlock Holmes of iPhone mysteries. kudos
If your buying a new phone, why would you have to hand it in? Would never happen unless they were replacing the phone with a refurbished one for 299
I used to do "Apple Care". I didn't see any policy saying don't recommend 3rd party recovery. They didn't want us to recommend apps though. I did dissuade people from spinning drive *hardware* recovery because it needs bunny suits in most cases afaik and is pricey.
I would say it's possible if they recommend Drive Savers it's an Apple contracted site, which is what I was. Paycheck didn't say Apple, but I got Apple calls, so I was Apple.
What about if you are a repair person and you see illegal content on the device where do you stand? Is there an ethical thing like with doctors, theoretically you are breaking the law if you do not report the person and you are aiding and abetting a criminal so where does the Tech person stand in a situation like this??
You use common sense
@@JessaJones well thanks I'm not sure about that, maybe you should be pushing for legislation to protect yourselves as repair technicians as a whole
I have done PC repair and recovered files from malware infected drives. Never once did I care what was on the PC. Even those of co-workers kids, I put their porn back and did not judge. On the other hand if it was child pornography then my reaction might be different. However I doubt anyone doing this would bring in something that contained that kind of data to start with. They would move on to a new device and start new.
@@MrMikey1273 not thinking child pornography necessarily but is one aspect, what about a murder rape severe brutal torture by the military say lots of possibilities, say if it was a Gang members device. If they got arrested not even for serious crime and you didn't report it then you are aiding and abetting a criminal and you could be face prison sentence. So I think as a tech person who repairs devices Data Recovery you should be pushing for legislation to protect yourself in a circumstances if this came about so you can't be prosecuted under the current laws. Because you could be between a rock and a hard place and your life could be threatened.
Well actually famous people have been caught for exactly that child pornography Gary Glitter, and another former famous person I can't remember. Gary's glitters computer went wrong he took it to repair shop they found all the child pornography handed it into the police.
Jessa, I think apple can preserve data privacy by just repairing the damn phone and not labelling it as "data recovery services". that way they can uphold users trust and still maintain their reputation.. it might put a dent in the near term on new product sales, but now that they are transitioning their business model where majority of their revenue would come from subscription services, it should not be a problem in the long term.
Funny that it's Canada's OWN CBC exposing Apple and doing stories on an American repair professional. Jessa...thanks for what you do and fight the good fight for Right To Repair, I'm involved up here vis-a-vie automotive repair. Everyone should have access to proper repair and documentation!
"EXPOSED!!!!" ? Gimme a break, we're adults with brains.
Is that all you fix iPhones
Great job!
Great content! Very educational... the video production could use some work though.
Facecam is often a bit blurry and bigger than it needs to be.
The cut transitions are horrible, quick dip to black transitions are far better for educational videos than random 3 second transitions with overlapping audio.
Jessa of Jones is a technomancer.
That one dislike is from kiltedtim
It was me. Eyes don't work as well as they used to.
Honestly, NDA's should be standard practice for all customers. Don't get me wrong i love what you do and this channel, but there are a lot of bad people with bad motivations out there, and if you can't guarantee somehow that you don't have the ability to steal someones data, then there at least needs to be a way to take legal recourse if someone does. Think about this, if 95% of everyone are good people, which is a pretty high majority, that still means that you have personally trained 20 bad people at your own business. Now multiply that by "thousands" as you said for other people out there that do what you do.
Yeah, I made it all the way to the end. 😂
Nice!! People who are great at something always make it look easy... :-)
Preamble: Jessa, not ONE word of this is aimed at you, either directly OR indirectly, not even implied. Please don't think I am being rude - I've spoken to you on the phone - you're lovely, and very helpful and direct - much respect.
I've listened to Leo, Rene, Andy Ihnatko & Alex Lyndsay on _"MacBreak Weekly"_ for YEARS, weekly, and barely without fail. That's 2-3 hours per week, EVERY week, of VERY detailed, VERY intelligent debate and discussion from these four gentlemen *(of note - they're each EASILY over 45, IE, the "common sense circuits" are well established and fully functioning by now)* PLUS any guests Leo invites, any of whom have been Apple journalists for DECADES, long before anyone here will likely remember (looking at you, Mr Rossman, but not you alone.) Their calm, balanced, NON ranting and adult discussion in INCREDIBLY long discussions (often the same discussions will span many *months*) have made them my DE-FACTO, verifiable, rock solid, PROVEN long-term source of Apple news, against which I measure ALL other so-called "professionals" or - quote "journalists" - many of whom were unborn or in nappies when these people began their careers. I'll listen to the aforementioned ABOVE ANYONE, period, since they are consistent, act like CIVIL adults (which they are) and yet manage to have heated debates and disagreements WHILST NOT offending one another OR apportioning blame, NOR cursing out companies or picking ad-hom "rationale" to add weight to their arguments. In short, they are adults who ACT like them.
It's EASY to become unhinged and irrational, "fighting for the underdog" - fair enough - BUT Apple can't consistently offer a GUARANTEED board-level repair service to EVERY SINGLE person who hasn't had the wherewithall or foresight (or even the knowledge) to know that they needed Apple cloud backup service to mitigate "disasters" in the digital domain. Louis goes off on regular rants - many of his points hold water - but when he's childish & abusive, and generally starts behaving like a silly kid, and cursing and yadda yadda and all this "anti-Apple" crap, my mind switches off; he does himself no favours, on a regular basis.
I wonder if it may serve these repair people, who do an AMAZING job, a good service if they were to sign NDA's and be given a tour and/or briefing of VERY detailed where/how/why internals of how and why Apple does AND doesn't do what they do and don't do, before speaking on a subject from a limited "outside perspective", with all and complete respect to you repair guys. Apple are NOT "evil" and it is NOT intentional malice, I am convinced of that much. The forum staff MAY be heavy handed or misguided, BUT their employer PAYS them to do what they are asked to, and the employer must have a reason to do so - and regardless of WHY Apple asks them to remove direct recommendations to individual, SPECIFIC engineers such as Jessa and Louis, it's APPLE'S company, they own the forums, they make and support the product, and whether it's hard to swallow or not, it's THEIR choice to decide how they choose to service or support users, as hard as that may be to accept.
Sometimes in life, there's just a time when you say "I hate it, I do not like it, it stinks in my view, but it's out of my control and I can't change it". All the TH-cam rants in the world are NOT going to affect Apple one iota - I am sure they don't arbitrarily choose to HURT independent repair shops, but their polices are THEIR POLICIES, and there's ALWAYS reason and rationale behind them, the revelation of which could compromise many aspects of their security mechanisms and/or customer data & faith in their services and products.
It's okay NOT to understand everything, is what I've learnt about life. I hope this came across with respect for you all. :)
"sign NDA's and be given a tour and/or briefing of VERY detailed where/how/why internals of how and why Apple does AND doesn't do what they do and don't do,"
Ha ha ha. In my experience, the level of control that Apple demands over its entire ecosystem is staggering, and reminiscent of a controlling boyfriend on Dr Phil.
Remember---Apple deleted my question recently simply asking "Where do I ask for clarification of Apple policy. They have always been 100% non responsive to any diplomatic inquiry that I've made regarding interpreting their policies.
@@JessaJones Maybe so, BUT lest we forget, it's THEIR ecosystem and THEIR design, and no one is held to gunpoint and forced to invest in their tech, and if you invest in an Apple product, without knowing this, they can't be blamed for a lack of pre-purchase research. Apple are about creating and selling (very well, and with deep integrity) an experience from beginning to end. Period. If someone wants to come to you and have their phone repaired, of course that's between you and them, but crucially not between _Apple_ , you and them - that's totally detached from Apple, and up to the customer - *BUT CRUCIALLY - not approved or sanctioned by Apple, nope, not even a verbal recommendation, and you know what? Good for Apple for having some spine*
Interesting arguments and choice of words. I didn't notice a lot of respect towards the unhinged and irrationals, but a lot of appeal to authority to your own trusted crowd. I'm glad its OK to not understand everything and also so relieved that somebody who does, like you, can forgive me. I hope this came across with respect for you and not at all sarcastic. ;)
Werkende Ambtenaar Please grow up - not for my sake, for your own dignity and progress in life.
Ah, second misguided attempt to play the reasonable senior. No use, the random insults and CAPITALS in your post give you away.
This is why data encryption for apple products doesn't make sense, hackers will get it off a healthy phone using software anyway.
A dead phone has to be repaired for access to occur, the costumer is usually the one holding the dead phone with ID wanting their data, repairing the phone isn't in apple interest as they want a sale of a new phone, there is the problem if the data could be retrieve without such a process then people would buy a new phone and have their data moved to it without hesitation. Everyone would then be happy!
If the legality of data retrieval is still an issue have the customer sign a consent form. If a customer wants to encrypt data it should be an opt in option and told the consequences if the phone is ever damaged.
This lady is a hero.... I mean heroine :)
A single voice will be screamed down. Isn't it about time that there is a mass protest by all of the people who use services like yours. Make a national "hit the forums day" where these people who have uses services like yours post their experiences (without naming your company) and tells Apple to stop lying about data recovery. If enough people hit the forums at once then the moderators wont have enough time to delete all the posts before the message gets out.
You're amazing!!
Simply Thank you for what you do, humanity needs you and people like you
Omg all iPhone users who don’t wanna use iCloud should all just use the free Google Photos iOS app for free unlimited photo and video backup online forever.
christothegreat1 I’ve just seen a video by Devon Crawford called Downloading My Google Data or something like that, look it up. A bit concerned by Google Photos now
@@fehrcs_1477 Each photo and video (backed up to google photos) has a public link for sharing. Anyone who you share the link with, can view your photo or video.
I know Apple watches these video's and they shriek every-time you bring back one of their "never ever repairable phones" to life . Good work Jess. IF EVER they ask you to join their company..Tell them YOUR integrity is not for sale and hung up on an apple phone on them?
Jessa for next Apple CEO
Iphone 4!
Lol the husband story! So were you ever a paid volunteer? Lol jk
I absolutely love this channel and what you do. I need to learn this. I wanna help people. I drive a fuel truck and I’m tired of it.
Toothpaste and alcohol, few me off for a seconds there :)
KiltedTim (aka tim@tabol.com) would say otherwise
It’s okay to say it, Rene is (usually) an Apple Apologist. But he’s smart and often right even when people who are critical of Apple don’t want to admit it (I’m a fan, been following him for probably 10 years)
Rene is a waste of talent
Your greenscreen is showing thru your hair!
and the green in my eyes which is super weird
@@JessaJones what are you using to record? Does it happen to be obs?
@@JessaJones I might be able to help!
I can understand it from your business perspective that you want apple to not lie and deceive their customers, but what it comes down to in the end is "the sheeple gonna sheep", and well, they get what they deserve.
why would it not go back out working?
If his lcd is bad, or battery (which is the case and I can’t find another good iPhone 4s battery or I’d give it to him) or his charge port etc.
@@JessaJones looks like he can plug it in if he still has or buys an old charger cord. so he should be fine. and it looked like his screen worked.
@@mts982 If you have a chargeable iPhone 4s battery that will still take a charge that you want to send him, let me know--happy to send the phone out working if we can.
@@JessaJones wont it work with just being plugged in from charger?
@@mts982 I don't know how Apple does their charging/protection circuits, but it's quite ommon practice to cut the battery off completely if it has dropped below a certain voltage level (where charging might arguably be dangerous).
Sometimes such a battery can be revived by bypassing the protection circuitry and connecting a power supply (limiting the current to a really low level) directly to the unprotected battery terminals, in order to give it a little charge and raise the voltage above the cutoff limit - from that point on a normal charger could then be used (but I'd keep an extra close eye on it / take extra precautions while charging for a couple of cycles).
Well they say it about their laptops too. They are making them to be designed to fail.
I could sorta see Apple's position on cloud backups if they offered that service for free (yes, I know it's relatively cheap and I use it). But for many, they have to pay a shit-ton for their phone then pay another shit-ton for cell/data service. People just get tired of paying, paying, paying. So their stance on no data recovery would stand a little more in favor if backup was a service included with the phone or part of your cell service. Then users would have no reason to bitch... but as long as it goes on as is.... Apple just look like turds. Lying turds!
What you don’t watch Macbreak Weekly on the twit network lol
People should make f**** backups
Not the point moron
JohnEnergy2012 I did. Most of my military training was in remote areas that didn’t have WiFi and no cellular because I was overseas.
excellent video
32:48 .. LMAO ! Nice vid ! :D
I tell people I can get the phone working again. So they can put in the passcode and get the data off the phone. I find they get tricked into thinking we hack into the phone somehow.
WOW! no ya can't, yes i can, no ya can't, YES I CAN!!!!!!
Trip from 4 years ago and he never thought about moving the data to an external unit ? Seriously ? People are stupid
Melpheos1er how would I move the data to another device when the phone wouldn’t boot? And when it did “boot,” the screen did not light up nor did the touch screen work. I’m all ears for criticism. I invested a ton of energy into this.
It is a shame Apple promotes hopelessness as a corporate policy.
Question: What if the phone contains evidence of a crime. What would you do Jessa?
I probably wouldn't notice. My goal is to be sure that all of the data gets copied over. I'm working and there is a queue!
Is that supposed to be a gotcha questions? 😂😂
Tyko Brian - I am merely pointing out that that is the reason why Apple will not do data recovery. They cannot take chance of being held liable for data breach, or the philosophical repurcussions.
Nikhil Gee strawman. Try again.
Tyko Brian - Yea. You are stuck on the idea that all Apple wants to do is sell more iPhones and hence they refuse to recover data. Wrong. Try again.
What caught me by surprise was that Jessa was able to scroll through the pictures.
If Apple fixed my phone, and then my identity is stolen, guess who I am going to sue for a billion dollars?
Dislikes are apple staff, I guess.
i know old school dhesumidifier can crack wet wood , i dont know if , building a plexyglass box , with a dhesumidifier inside , can cure a wet phone , not kidding , real idea lol
I had thought that is only a gynecologist would performed? Also there's porn videos of women who would actually show inside of their vaginas (and yes, I do find that weird if people are getting into that).
Who is here from Slovakia?! :D or am I the only one subscriber? I hope not.
Nie som zo Slovenska, ale byval som tam za 6 rokov!
@@robkowright super! :) a ako sa ti na slovensku páčilo?
@@lordmmx1303 Velmi sa mi to pacilo :D
I can’t wait to visit your country again some day!!!