Right, like they couldn’t just cut her a check as they no doubt do all the time for business expenses. They are just hoping she goes away and they get to keep the money.
I can drive down to the courthouse and file a lawsuit. Then they're going to have to pay the $800, the filing fee, and their own lawyers since this is an easy case.
Verizon scammed me by adding an extra hidden phone number to my account. When I found out about it and told them get rid of it and stop scam charging me for it, they told me they can't physically do that unless I pay a fee. Like... What? Just click the button that removes the line without my money.
The most infuriating part of this tale isn’t mentioned - that all of her dealings with the customer service departments of the various entities went to the same call center in India, where it was answered by some drone whose responses were confined to the script and had no way to refer the matter up the ladder. Face it: Companies have active programs to avoid customers. They don’t mind because you don’t matter. Service is bad because they want it to be bad.
Good customer service costs money. When a band cancels an event, it costs everybody a lot of money. I got burned for $60 in fees 25 years ago and I completely turned off to live concerts. Now I rely on concerts on optical media. Soft ticket concerts are a good alternative.
I've despised Ticketmaster since I started going to concerts in the 70s. They've been ripping people off for decades. One of their biggest rips was how they would buy all the blocks of best seats so you'd have no choice but to go through them. They've been ripping people off for much too long. I never use them. I hate them. Ticketmaster has been known as the worst since their inception.
I refuse to do business with Ticketmaster. I won't go see a band or venue that uses them. It's not important enough for me to compromise my principals. Screw them all.
All online purchase agreements should come with this disclaimer: "At the slightest sigh of problem, we will default to keeping your money. Thank you for your understanding."
I quit going to concerts about 20 years ago. They are overpriced and everything is a hassle. I saw all of the greats in their prime while tickets were $3.50 or so. Now that they are old and can't sing or play like they used to tickets are $800.00 just doesn't make sense to me.
I'm with you! I paid fifteen bucks to see greats like BOC, or Robert Plant, or Moody Blues.... So many shows! Standing right at the stage! Now days.... It's just all a money grab. Almost a hundred bucks for a seat in the back. Performers who can't sing without help. I have rags of better quality than tour shirts today.
I've been to exactly one (1) concert in my life, Neil Diamond, about 30 years ago, and IMHO it just wasn't worth it back then. Too loud, wasn't able to enjoy the show. Can't imagine spending that much money these days. Movies are expensive enough
@@linuxgurugamer ROTFLMAO. If the Neil Diamond concert was too loud, it's probably a good thing that you didn't go to other concerts. Oddly enough, I've only been to 2 concerts and one of them was Neil Diamond around 30 years ago. I don't like loud noise myself, but it's just funny that the concert you described as loud was one with a singer who doesn't have loud music.
I loved live music when I was young. It's just not worth it now. Crazy parking, annoying people, not being able to drink because I'm driving, or if I'm not driving I'm spending $8-$11 a cup on shit beer, 1 hour in traffic just trying to leave the venue.
I had a similar situation with a Vegas vacation that I cancelled. Had used a Visa card to pay for it and had closed the account. I got the same nonsense that they could not refund it so Visa actually re-opened my credit card so that the company could refund to it. Really amazing of them!
Also, leave your account open until you're satisfied with the things you bought on it. It's not that hard to leave it open without using it, unless I guess you're paying annual fees to keep it open.
@@darrennew8211 Right, if you are an avid music fan, you are buying tickets year in advance, probably at any moment having multiple tickets for different events and dates. That mean you can never close your bank account ?
@@dmitripogosian5084 Don't ever use a bank account to buy anything online. Credit card you can dispute, but meanwhile your money is safe in the bank. I never use my debit card to buy anything online. There was a mistake where a store charged me $700 for a $70 coat. Long story short I had to miss work and make certain my rent check didn't bounce, plus you have to make the phone calls to the store, the bank doesn't do that. Been my credit card a dispute filed and problem taken care of without drama.
@@darrennew8211 Some of that might depend on the origin of the card and account...there are some where the card is associated with something else as well and they shift those associations and most people just close the account because they can't use it anymore. My parents had to deal with a similar mess when the bank associated credit cards shifted to VISA from whatever they were before it. Most places would just put it on a gift card with returns and such at the time...
@@dmitripogosian5084 No. It means you open your new account a year before you close the old account. Open your new account in 2020, buy 2021's tickets on your new account, and close your old account after you've seen the shows you bought on your 2018 credit card. Surely it wasn't that hard to understand?
I paid $200 for the opening of a new show here in Las Vegas and it was delayed for Covid. I was fine with that except that when they finally opened, those with tickets were rescheduled 3 months after new "opening" tickets were sold. I was told I could buy new premiere tickets at a loss or wait; I was not happy about that.
"Buy them at a loss". That sounds like your cost is higher than the value of the ticket. I don't think that's what you meant. What you mean is that the tickets were now more valuable than your original cost. That's a gain. Not a loss.
@@ThereIsNoOtherHandleLikeMine Another way to look at it is he purchased tickets specifically for the opening show. A lot of times "openings" are special because they may have special guests appearing for the opening date as well as merchandise specifically for the opening show versus following tour dates. Also, there are some fans who just like to be the first to see a new show. I don't know if you call that bragging rights or something but it is a big deal to some.
@@ThereIsNoOtherHandleLikeMine Huh? He already bought an opening night experience. If the market value fluctuates between the time of sale and the time of the concert in the customer's favor, too bad. Venue is wrong here.
@@ThereIsNoOtherHandleLikeMine I think the comment meant that they weren't allowing the old tickets for the opening to be used for the delayed opening, only allowing them to be used for normal ones. Meaning that he'd need to pay extra if he wanted to see what he'd already paid for.
Ticket Master is the worst. Check their BB rating. A few months ago we bought cubs tickets for a 1pm game. Everything we had said 1pm. But the tickets said 6pm. Ticket Master originally said we were SOL. It took a few phone calls, and emails to make it right. But it was not fun!
Had tickets for a show in Missouri. Received an email less than two days before the show stating that we had to have current proof of being 'C' free to attend the show. Long story short, I couldn't prove we were 'C' free in the extremely short time frame. Lost the cost of four tickets. I'll never attend a live show again...!
I bought a ticket for a concert, but I also bought “ticket insurance”, so as to be fully reimbursed. Sure enough, there was a postponement of the event. I asked for a refund, they refused, giving me malarkey about “rescheduling my ticket”, despite the fact they wouldn’t be in my area again for years (I went to that band’s website and learned this). I called back and got a different representative and said “I have to work, and cannot attend the concert. I need to be reimbursed.” I was able to use the claim to get my full refund (minus the insurance cost, but it was worth it). The right hand didn’t know what the left hand was doing, and they goofed up because the person issuing my refund didn’t realize that the event was postponed (this wasn’t Ticketmaster, it was someone else).
@@jj18057 it’s legalized scalping, unfortunately. That’s where “service/processing fees” come into play. Big corporations got their money and influence to get away with it. They landlock the box offices and get all the tickets that they can, with some scraps left at the ticket window for “Row ZZ” to fill the nosebleed sections.
I bought tickets for a show that got postponed when Covid started. Tickets bought straight from Ticketmaster. After over 18 months the show has not been rescheduled. No refunds available because the show is postponed not canceled. Ticketmaster says the venue has the money and it is up to them to authorize a refund. Sounds like legal theft to me.
@@Smart-Towel-RG-400 hour of consultation with a lawyer is likely to cost more than the tickets, and you almost never get attorney's fees even if you win. It's a broken system.
"the venue has the money" Thats complete and utter BS. Accounts are not settled, as in the venue gets its cut from the agency, until the day of the show.
First that can't do anything about it suddenly the news and media gets involved they are able to cut her a check? What happened to can't do anything about it? If they can cut her a check they were clearly able to do something about it. I absolutely hate companies that do this shit companies that do this need to be put out of business. She shouldn't have to have the news and media get involved for Ticketmaster to refund her. Ticketmaster needs to be put out of business.
Real answer is that the folks she was able to reach could not do anything about it, but the media attention got the higher-ups involved. That's still the company's problem, but it's not that the agent was lying so much as the agent's hands were tied.
The cue-card readers at Ticketmaster who answer the "customer service" phones are told "no exceptions." So they're not exactly lying when they say "no exceptions." I work for a company that organizes conventions and trade-shows, and -- in general -- the policy from all payment processors is exactly that: refunds *must* go back to the original account. But there are *SO MANY* examples of people paying for something via a payment method that is then later closed -- maybe it was a credit card that was later stolen, or a bank account where their checks were stolen and they had to close the account because of fraud. We can *always* find a way around that. The payment processors do not *like* it, but we have never yet not found a way around the issue. Usually it involves some sort of ID verification, and then we mail them a check. The payment processor then refunds the money to *OUR* account -- the account from which the check is drawn. The problem here is the lack of training for the cue-card readers, and for their immediate supervisors who are not trained to handle special cases. It takes a couple of levels of escalation before you can actually get someone who is willing (or able) to make the attempt to help you.
The real question here is how much money have TicketB*stards not refunded to people and not been called out on it. Many people probably give up because of the amount of time needed to fight these possibly illegal policies. Sounds like a lawyer might have an opportunity for another class action suit against this monopolistic company.
TicketMaster will not listen to a regular person... actually most businesses will not listen to a regular person. When will they listen? When a lawyer calls them on behalf of X person... that gets the cogs turning really quickly.
Two things. I was actually standing just a few feet from Alan Parsons when he won his first Grammy. It happened during the muster drill aboard the 2019 On The Blue rock 'n' roll charter cruise, and we hadn't even left the port of Miami. His wife was live-streaming the ceremony on her phone when the announcement was made. Our entire muster station cheered for him. Our 2020 cruise was of course canceled. But it had been nearly a year since we paid, and apparently too much time had passed for the charter company to refund our credit cards. So they requested our bank information and transferred our refunds into our bank accounts. This meant we did not forfeit the frequent flyer miles we had earned when we paid for the cruise.
Closing a bank account doesn't always mean that's it, "it's closed, there's nothing we can do about that." I had money fraudulently taken from my bank account without my authorization, over my repeated objections. I explained this to the bank manager when I closed that account, and I was assured that nothing further could possibly come out and I had never used paper checks with that account. Next week the bank was calling me about an overdraft and fees caused by the same crook. I kept referring them to that bank manager, told them to call authorities about bank fraud and leave me alone. It took almost a month to straighten out the mess. Maybe money won't go back into a closed bank account, but crooks can still take money out of one, especially if there are overdraft fees the bank can try to charge you for involved. Funny how that works.
because the accounts are not actually removed/deleted they are just marked closed. They stay there forever = which is also why you should not be opening and closing credit cards
I canceled the credit card once and the representative told me the card will stay canceled until someone uses it again I said what And she repeated the card will stay canceled until somebody uses it
I'm glad you've become less of a concert snob. My mom dragged me to so many venues as a child (including shows for Backstreet Boys and Moody Blues) and while I was a pain about it at the time, I really value those experiences now.
Back in the mid to late 70’s I visited my paternal family in Vegas and I went to a concert that either the main act or one of the main acts didn’t show. It was announced that the ticket stubs would be honored for their next show. I knew I wouldn’t be able to attend so I tried to get a refund, but that wasn;t allowed so I just gave my ticket to my brother-in-law and returned to Michigan. I can’t remember if it was Rush or Kiss that didn’t show but I do recall going there on the back of my brother-in-laws motorcycle, I think it was a dirt bike, but when we arrived, he went up a ramp (I assumed he was looking for a place to park) next thing I know, we’re slowly riding around on the stage, and the crowd went wild. About that time a couple stage hands nearly pulled me off the bike and my BIL started doing wheelies to escape. Scared the crap out of me. We eventually found a place to park and went inside. That was a long time ago and totally out of my control. My BIL turned out to be a wheelie nut from California.
Customer: “I closed the bank account! How do I get my money back?” Ticketmaster: “So sad too bad! Free $800 for us!” Media: “TELL US MORE!” Government consumer agencies:🤨🤨🧐🧐 Ticketmaster: “Ummm…we’ll send a check…”
@@KameraShy true, but government agencies have the big civil monetary penalties club. Not to mention that government agencies love to poke around and find things that prompt lawyers to start class action lawsuits. I think Ticketmaster or a subsidiary just had to pay back some fees it charged?
Well Ticket Master is also in the Ticket reseller market on their website, so they are ok with highway robbery and helping scalpers make the sale. Oh, and wait until demand pricing hits your local venue. If there is a lot of demand, they jack up the ticket price to maximize revenue. Bruce Springstein's fans are getting this right now. This should be illegal, but the courts are fine with it.
@@Voltaic_Fire Sadly the fear of bad publicity is the only way to force some organisations to do the right thing, so occasionally you need that big bright spotlight
Google check on Toronto show ticket costs... Tickets for New Kids on the Block shows in Toronto start at $65.00, and average $121.00. However, prices can vary based on the date of show, seat selection, tour guests, and many other factors.
The confusion over “ticket” and “tickets” could be in how this was sold. I had bought a four day pass for Maryland Death Fest in 2015 and added a VIP upgrade. That might count as “tickets” since it was a pass with a separate upgrade option. Not sure why it changes throughout the story though
Part of the problem might be the contract between Ticketmaster and the payment processor. The contract might restrict how Ticketmaster can process refunds. I ran into this in retail. Writing a check is a way to sidestep the processor in order to do the refund. Not everyone at Ticketmaster customer service is going to have the authority to access the checkbook. Who knows how high you have to get up the management chain before the checkbook is an available option.
Checks can be computerized (and regularly are), it should just be available option for a manager to select when clicking "do a refund" somewhere in their software.
@@GamesFromSpace credit card processing agreements require refunds in a specific way, in part due to fraud issues (like but something with a stolen card, then return for cash, then there is a fraud claim on the charge from the cardholder and not the fraudster has cash and the store is out the cash), the refund isn't a separate transaction instead it's attached to the original transaction, so you can't for instance get a refund and then issue a charge back to get the money a second time. I don't recall off hand the terms for situations like these, I do recall that generally if you get a new card for instance refunds for transactions can still happen under the old card as it tied more to the transaction than the old card. I'm not sure how they handle totally closed accounts or other issues where that special refund process fails.
I can't tell you how it works in Canada, but in the United States if you close a bank account and money is refunded to that account that bank will notify you that it has money that has been placed in that account on your behalf. You then make arrangements to have that money sent to you. I had the same problem with a product I returned to Lowe's in the United States and it was purchased on a bank card that I no longer had and I no longer have any accounts at that bank. I argued with Lowe's over it but there was nothing they could do. I even called the bank and they said it would not be deposited towards the account because the account was closed. Two or three weeks later I was contacted by that bank by mail telling me that the full value of that refund was being held against that account even though it was closed. I contacted the bank and made arrangements for a check before it to me.
Scotiabank Arena (formerly Air Canada Centre) concert capacity 19,800 (same as non Standing Room for basketball (Raptors) 1,000 more than for Hockey (Leafs))
When I think of somebody saying that they bought a ticket for the band. Usually a backstage tickets is separate so that could be why they said tickets rather then ticket, although it's probably just a grammar mistake
I REFUSE to do business with any of those ticket agencies. If I can't buy them at the box office I'll stay home. I would drive 100 miles to buy the tickets, and 100 miles a month later to see the show.
Most venues I’m familiar with use Ticketmaster at their box office. They even charge you a “convenience fee” for a standard service going back to the concept of a venue (buying a ticket in person at the venue).
honestly these days ticket master is a scam. Artist puts up tickets for $100, ticket master/vendor uses a subsidiary to buy and scalp those tickets for higher rate.
@@husher5142 What I've heard from artists is they want to charge $200 for tickets, so they charge $80, ticketmaster tacks on $130 of fees, and gives the artists $120 of it. I.e., Ticketmaster's job is to be the greedy corporation so the artists don't get blamed for expensive tickets. I'm not sure how true this is in general, but I've heard several bands explain this.
@@darrennew8211 No that is not how it works. The artist can however say you cannot scalp tickets or purchases cannot be transferred. (Garth brooks did this in 2018). Otherwise the price increases do not make it back to the artists - unless there is a form of collusion, which at this point would not surprise me. The former is proven tho, the later is subjective.
I purchased Metallic tickets for Las Vegas show from Ticketmaster. We were not able to make it to the show because of the weather, ice storm in Texas and all the flights were canceled from Dallas. I contacted Ticketmaster and explained the situation, they didn’t refund the money but exchanged them for another show in Dallas. Tears for fears and we were very happy. They took care of us. Thanks Ticketmaster.
Hmm, this is good to hear. I may have to close the account that I used to pay for Alan Parsons tickets for March 2020 (that's been rescheduled twice and hasn't been reschedule a third time). Now I need to decide if I want a refund (especially since he's already toured other cities that were on the original March 2020 tour).
Worked at a bank for quite some time, even when an account is closed the bank always permits a refund. Your closed card will not permit money to leave the account (obviously it’s closed) but it ALWAYS permits money into it. If there are no other accounts with the bank, the card sits holding a balance. While the bank usually catches the extra money and cuts the customer a check. No such thing as “it can’t be refunded”.
Bought tickets to a comedy show in 2019 for a 2020 show. That show was cancelled due to COVID, so the show was rescheduled for 2021. That show was also cancelled. At that point I wanted a refund, but ticketmaster would only refund to the original ticket buyer. Since the vast majority of tickets are sold by scalpers like Ace Tickets and Stub Hub, Ticketmaster doesn't have to refund many tickets as the scalpers would prefer to exchange for another show. BTW. I eventually saw the comedy show in 2022.
TicketBastard. Always hated them. I remember standing in line in Dillards basement waiting for tickets to go on sale. I seldom go to shows now. Too expensive and too much of a hassle.
Their backup plan was to keep the money and give them the run around until they give up. Actually returning the money is only the backup backup plan for when someone gets a lawyer or makes a media stink big enough to worry about over them trying to keep the money.
For me they refused to refund, sent me to the company who created show. They sent me back to ticket master, everybody was kicking me between each other. I tried writing to the musician, but in 2 years they just refunded without my help...
I recently had an experience so bad with Greyhound buses that I've been thinking about going to the media with it. After watching this video it was enough to put me over the edge and I just contacted them. How badly I was treated could have very easily got them sued. I'm in a wheelchair and how badly I got disrespected and horribly I got treated was completely illegal and dangerous at times. At one point I was on a bus that was broken down with a bad electrical system they couldn't get me off the bus because the electrical was down and therefore no wheelchair lift along with no air conditioning. I was getting hot to the point I was afraid of passing out. I could not get them to do as much as open one of the emergency exit Windows to put in some circulation. I wound up having to take off as much clothing as I legally could to prevent from passing out. That is only one of the horrible things that happened to me with them on this trip.
*When I change my form of payment the store or whomever just pays me back in cash since I'm able to show them a valid ID of who I am.* *And I've done this several times. When you spend as much money as I do all over the internet. Sooner or later your card will be abused by some businesses.*
My grade school friend would qualify as a megafan of nkotb she is 47. I never saw what she saw in it when they were big in the 80s. I still can't figure it out. She goes to different cities and has taken several cruises.
Funny thing.. I went to a New Kids on the Block concert when they were first popular.. I am NOT a New Kids on the Block fan at all - might even say I am snobbish about it lol.. but a young friend of mine WAS a fan and wanted to go so badly. I bought the tickets (decent ones too not cheap) and took her, because otherwise her mother would not let her go. I had so much fun watching her have soo much fun. She had so much fun watching me roll my eyes and she was tickled pink when I knew the words to one of their popular songs (The Right Stuff / You Got it) and sang along with her and everyone else around me. If I am going to do something for someone I am going to go all out to make sure they have the best time. Several of the concerts I went to, when I was younger, were to support a friend (or GF), or my daughter who wanted to go so badly. Honestly it is great to be able to concentrate on their needs and to keep them safe and happy. GOD teenage girls can be soooo LOUD LMAO.
This happened to me with Ticketmaster. I bought $6,000 in tickets to a concert in NY. that was cancelled in 2020 due to Covid. Its been rescheduled twice since and is supposed to take place this September. The bands are complicit with these refund policies. I sent an email to the bands I was paying to see, they ignored my emails. I plan on going to the show, where I will sit center row 3 seats back and I will be holding a sign of protest that they will be able to see during the entire concert.
Many concerts now have expensive "VIP experiences" you can purchase that offer photos and meet-and-greets along with the concert ticket, which may itself be a front row or first few rows ticket. For example, a guaranteed front row ticket (single ticket) for Jeff Lynne's ELO tour was $600… and completely worth every dime.
Thankfully, you got your law degree & didn't become the subject of Harry Chapins song, WOLD. I can't get over such an expenditure for a concert but I'm sorry she missed out on such a meaningful experience & has had to fight for a refund. I simply won't pay the current prices. My daughter took me to Styx, REO & Loverboy for my birthday,$50 lawn seats! I spent $3.50 to see Styx in 1974 in Crystal Lake, Illinois. Not as big a crowd, no fancy meet & greets, they were happy to have a following. Everything depended on getting signed back then. How much was controlled by the stations as far as song lists Steve? Fellow fan of Blue October 😎
We got all the way to Pontiac to see the Elton John / Billy Joel concert and then found out it had been canceled. We were given a choice to have our money refunded immediately or wait and see if it would be rescheduled. We decided to wait, and it did get rescheduled. At the concert Billy Joel apologized and said he really was sick, none of that rock star B.S.
Silly Joel, "no rock star b.s."? He's the one who reads bad newspaper reviews of his shows and then tears up the paper on stage. Yeah, that'll teach 'em....
I'm not big on Michael Jackson either. in 2018 I went to Vegas with my brother and he bought tickets to a show called Michael Jackson One. it was phenomenal. they mashed up some old Jackson 5 songs with Michael Jackson songs and it really worked. not something I would have bought tickets for myself but I really enjoyed it
I wouldn't go see NKOTB if they payed me $800! Ben hiding amongst the books just above the Tesla. Ticketmaster being difficult...nah couldn't be. They're normally such a delight! Sorry you had to endure that torture Steve lol
My buddy and I saw Elton John at an amphitheater in Phoenix around 1983. It cost us $6 each and we left without our voices. Who knew Elton had so many songs? He performed for three hours and I don't think anyone left with working lighters.
Just thinking, Even if the tickets where paid by debit/credit card, They also have an expiry date and get renewed every few years, would she of had the same problem if that happened. And that would also be something that would affect everybody so it must of happened sometime in the past?
Card expiration date wouldn't matter, because the money would be refunded to the _account_ that the card is attached to - and that number stays the same.
Ticketmaster Stole ~$200 from me when I bought Halloween Horror Nights tickets but didn’t make them available when I showed up in Orlando and then refused to refund me. This was years ago and I will refuse to use that service ever again.
Seems like sending a check should always be an option without having to jump through hoops. Yeah it's easier to just charge back, no paper or postage. But paper and postage is definitely worth it to avoid the scorn from the media if doing someone wrong.
Way back when, the road show of Jesus Christ Super Star was coming to town, and my wife insisted on go. I had absolutely no interest in seeing that show, but to make my wife happy, I bought the tickets and went with her. I figured I could set through a very boring evening just to keep her happy. To my utter surprise I enjoined the music VERY much, and as soon as I could I bought the 8 track, and latter the CD, (now that dates me). It's still one of my favorite albums, which goes to show, you never know about music until you hear it.
An option could have been for Ticketmaster to have offered her an $800 credit to her TicketMaster account toward future purchases. Effectively, "store credit."
I'm just jealous of you going to an APP concert 🙂 I do find it kind of funny that a certain live performer has set the prices to his performances and refuses to let Ticketmaster raise them (as they always do so that they can make even more money). Ticketmaster is the only place to be able to get tickets in my area, and there have been multiple incidents where they have refused to refund and only after public outrage have backtracked.
@@chuckybang ticket master is the scalpers, look it up. They run a separate company - buy the tickets ahead of presales and then post at higher rates. Or they will run market demand pricing, which by buying the tickets themselves drives the "market price" up
@@darrennew8211 A new album was just released - From the New World. Tommy Shaw (Styx) has one track on it at least - some changes but still in the method that his previous ones were and still as enjoyable.
Steve, I believe this was the tour that also included RICK ASTLEY!!!! I am a fan...and, that's right, when it comes to Rick, I'm "Never Gonna Give Him Up". Neither should you.
Ticketmaster was originally from the Midwest. Buyouts, megers,etc have made the company so courrpt that they have been sued in most states, class action against them continue, shit like this has become common. I will buy from any other ticket seller, or the band themselves (much more common today as ticket master is changing a massive amount to the artist themselves)
I got a ticket from when I saw Stephen Stills at the Grand Valley State Fieldhouse. It cost $4.50 so I didn't worry about a refund. I didn't go to the first concert at the Pontiac Silverdome but my friends did. It was a notorious Who concert where people got crushed in the general admission rush.
When bands say "outside their control" it can mean that due to certain legalities with the venue/city/state, they cannot present their show the way they intended. Back in my younger days, AC/DC was touring in support of "For Those About To Rock, We Salute You", the finale often featured a cannon going off. In Hartford, the Civic (now XL) Center did not allow the firing of weapons like cannons indoors. So the finale was performed sans the firing of cannons. On a related note, Connecticut does not allow outdoor circus shows, no matter what the size, w/o going through a very lengthy, very stringent and very expensive permit process, all of which was direct due to the Hartford Circus Fire of 1944.
Considering how often accounts are closed and reopened due to fraudulent activity Ticketmaster has to be willing to be flexible unless then want some AG showing up with a search warrant or some attorney filing a class action lawsuit.
I did some research. Apparently there was a problem with the border. Some of the trucks carrying the equipment were refused entry into the border at Ottowa.
I love tears for fear I was 5 years old when there music came out. But I will have to admit I did watch new kids on the block when I was a kid I’m sorry. I’m 40 years old now
I used to work at a casino. Steve Winwood was giving a concert there and the casino had an employee contest for free tickets to the concert. I won two tickets and, even though I'm not a fan of Winwood, I took my daughter to the concert (my wife wasn't feeling well). It actually was a good concert and both my daughter and I enjoyed it. But I'm still not a fan of him.
The last regular concert I wanted to attend was cancelled and the fees took $60. Presently I'm liking soft ticket concerts at various parks, fairs and rodeos. Mostly dinosaur bands but some have local bands too.
Their "backup plan" was to keep her money, and that of any other customer in a similar situation. They went to Plan C (refund the money) when the media got involved.
I met Rob zombie, Johnny 5 and the band at a ozfest at the pnc art center In NJ Surprised I was the only one at the booth First tour after he left white zombie cost me nothing all I needed was a radio station card that was free guess not many people carried the card I got a signed poster with all thier signatures Was awesome unexpected
There is a couple additional considerations...1. It's probably more than 1 person out of the 30,000. Probably between 200 and 500. 2. Vendors have to pay fees to make the sale that used a card. That means if they did a cash refund they would still be out the 3% (or whatever current rate is) I would suggest a policy where (first to verify its not fraud) in a situation like this the do the refund after 7 days (as a measure to ensure no one else is claiming the same tickets) and if the refund is in cash (a check) the cash refund would be the payment amount less the processing fee. Now I know I'll get slack because ticket master can afford the $24 more than the lady, but I would argue it's not ticketmasters fault for the lady closing her account.
Aussie here: Remember when COVID closed down the cruise industry? They said that refunds would be issued and provided a toll-free national phone number that you had to use to request the refund. Surprise surprise, they didn't answer the customers who rang that number for weeks... months at a time. They also stated that anyone who wanted a refund *must* request it by a certain date. Funny how things work 💰💰💰
A record or tv appearance cannot hold a candle to being in the audience at a live concert .. I HATED bluegrass .. But in person it was a fantastic experience .. I even wound up bantering with the performers from my near seat .. And yes .. I went back again .. Never say never .. TgT
I'm so tired of companies that say they "CAN'T" do something when it's so obvious they are simply UNWILLING to do it.
Right, like they couldn’t just cut her a check as they no doubt do all the time for business expenses. They are just hoping she goes away and they get to keep the money.
Exactly!
I can drive down to the courthouse and file a lawsuit. Then they're going to have to pay the $800, the filing fee, and their own lawyers since this is an easy case.
“Can’t”? More like “Won’t”. Greedy corporate pigs.
Verizon scammed me by adding an extra hidden phone number to my account. When I found out about it and told them get rid of it and stop scam charging me for it, they told me they can't physically do that unless I pay a fee. Like... What? Just click the button that removes the line without my money.
The most infuriating part of this tale isn’t mentioned - that all of her dealings with the customer service departments of the various entities went to the same call center in India, where it was answered by some drone whose responses were confined to the script and had no way to refer the matter up the ladder.
Face it: Companies have active programs to avoid customers. They don’t mind because you don’t matter. Service is bad because they want it to be bad.
Well, particularly when they have a complete monopoly on their market and are utterly unregulated by any authority.
Good customer service costs money. When a band cancels an event, it costs everybody a lot of money. I got burned for $60 in fees 25 years ago and I completely turned off to live concerts. Now I rely on concerts on optical media. Soft ticket concerts are a good alternative.
No. Service is bad because they want it to be cheap.
@@UncleKennysPlace Since they could pay more and still make a profit, and don't want to do so, that means they want it to be bad.
@@no_rubbernecking they just want to maximize profits,
I've despised Ticketmaster since I started going to concerts in the 70s.
They've been ripping people off for decades.
One of their biggest rips was how they would buy all the blocks of best seats so you'd have no choice but to go through them.
They've been ripping people off for much too long. I never use them. I hate them. Ticketmaster has been known as the worst since their inception.
Legalized scalping, IMO. I hate them as well.
Or in some cases, they are the ticketing agent selected by the promoter or venue, and they have all the seats.
I refuse to do business with Ticketmaster. I won't go see a band or venue that uses them. It's not important enough for me to compromise my principals.
Screw them all.
yup- I won't support TM in any way, shape or form.
@@TheBandit7613 Same here.
All online purchase agreements should come with this disclaimer: "At the slightest sigh of problem, we will default to keeping your money. Thank you for your understanding."
no, that would embolden more corps to "just keep the money"
You are wise.
_”Customer beware of us.”_
I always enjoy how they can Instantly withdraw funds but 2 weeks+ for a transfer back to return funds of a duplicate, overcharge, or refund.
Funny how that works!
I quit going to concerts about 20 years ago. They are overpriced and everything is a hassle. I saw all of the greats in their prime while tickets were $3.50 or so. Now that they are old and can't sing or play like they used to tickets are $800.00 just doesn't make sense to me.
Sup gramps
I'm with you! I paid fifteen bucks to see greats like BOC, or Robert Plant, or Moody Blues.... So many shows! Standing right at the stage!
Now days.... It's just all a money grab. Almost a hundred bucks for a seat in the back. Performers who can't sing without help. I have rags of better quality than tour shirts today.
I've been to exactly one (1) concert in my life, Neil Diamond, about 30 years ago, and IMHO it just wasn't worth it back then. Too loud, wasn't able to enjoy the show. Can't imagine spending that much money these days. Movies are expensive enough
@@linuxgurugamer ROTFLMAO. If the Neil Diamond concert was too loud, it's probably a good thing that you didn't go to other concerts. Oddly enough, I've only been to 2 concerts and one of them was Neil Diamond around 30 years ago. I don't like loud noise myself, but it's just funny that the concert you described as loud was one with a singer who doesn't have loud music.
I loved live music when I was young. It's just not worth it now. Crazy parking, annoying people, not being able to drink because I'm driving, or if I'm not driving I'm spending $8-$11 a cup on shit beer, 1 hour in traffic just trying to leave the venue.
I had a similar situation with a Vegas vacation that I cancelled. Had used a Visa card to pay for it and had closed the account. I got the same nonsense that they could not refund it so Visa actually re-opened my credit card so that the company could refund to it. Really amazing of them!
Also, leave your account open until you're satisfied with the things you bought on it. It's not that hard to leave it open without using it, unless I guess you're paying annual fees to keep it open.
@@darrennew8211 Right, if you are an avid music fan, you are buying tickets year in advance, probably at any moment having multiple tickets for different events and dates. That mean you can never close your bank account ?
@@dmitripogosian5084 Don't ever use a bank account to buy anything online. Credit card you can dispute, but meanwhile your money is safe in the bank. I never use my debit card to buy anything online. There was a mistake where a store charged me $700 for a $70 coat. Long story short I had to miss work and make certain my rent check didn't bounce, plus you have to make the phone calls to the store, the bank doesn't do that. Been my credit card a dispute filed and problem taken care of without drama.
@@darrennew8211 Some of that might depend on the origin of the card and account...there are some where the card is associated with something else as well and they shift those associations and most people just close the account because they can't use it anymore. My parents had to deal with a similar mess when the bank associated credit cards shifted to VISA from whatever they were before it. Most places would just put it on a gift card with returns and such at the time...
@@dmitripogosian5084 No. It means you open your new account a year before you close the old account. Open your new account in 2020, buy 2021's tickets on your new account, and close your old account after you've seen the shows you bought on your 2018 credit card. Surely it wasn't that hard to understand?
I paid $200 for the opening of a new show here in Las Vegas and it was delayed for Covid. I was fine with that except that when they finally opened, those with tickets were rescheduled 3 months after new "opening" tickets were sold. I was told I could buy new premiere tickets at a loss or wait; I was not happy about that.
"Buy them at a loss". That sounds like your cost is higher than the value of the ticket.
I don't think that's what you meant.
What you mean is that the tickets were now more valuable than your original cost. That's a gain. Not a loss.
@@ThereIsNoOtherHandleLikeMine Another way to look at it is he purchased tickets specifically for the opening show. A lot of times "openings" are special because they may have special guests appearing for the opening date as well as merchandise specifically for the opening show versus following tour dates. Also, there are some fans who just like to be the first to see a new show. I don't know if you call that bragging rights or something but it is a big deal to some.
@@viking956 So, in other words, the tickets became more valuable. Like I said. That's not a loss.
@@ThereIsNoOtherHandleLikeMine Huh? He already bought an opening night experience. If the market value fluctuates between the time of sale and the time of the concert in the customer's favor, too bad. Venue is wrong here.
@@ThereIsNoOtherHandleLikeMine I think the comment meant that they weren't allowing the old tickets for the opening to be used for the delayed opening, only allowing them to be used for normal ones. Meaning that he'd need to pay extra if he wanted to see what he'd already paid for.
Ticket Master is the worst. Check their BB rating. A few months ago we bought cubs tickets for a 1pm game. Everything we had said 1pm. But the tickets said 6pm. Ticket Master originally said we were SOL. It took a few phone calls, and emails to make it right. But it was not fun!
Had tickets for a show in Missouri. Received an email less than two days before the show stating that we had to have current proof of being 'C' free to attend the show. Long story short, I couldn't prove we were 'C' free in the extremely short time frame. Lost the cost of four tickets. I'll never attend a live show again...!
I bought a ticket for a concert, but I also bought “ticket insurance”, so as to be fully reimbursed. Sure enough, there was a postponement of the event. I asked for a refund, they refused, giving me malarkey about “rescheduling my ticket”, despite the fact they wouldn’t be in my area again for years (I went to that band’s website and learned this).
I called back and got a different representative and said “I have to work, and cannot attend the concert. I need to be reimbursed.” I was able to use the claim to get my full refund (minus the insurance cost, but it was worth it). The right hand didn’t know what the left hand was doing, and they goofed up because the person issuing my refund didn’t realize that the event was postponed (this wasn’t Ticketmaster, it was someone else).
To have to pay for the insurance in the first place is ridiculous, and is just a scam
Hell service fees are a scam. Just tell me the damn price and make that the price
@@jj18057 it’s legalized scalping, unfortunately. That’s where “service/processing fees” come into play. Big corporations got their money and influence to get away with it. They landlock the box offices and get all the tickets that they can, with some scraps left at the ticket window for “Row ZZ” to fill the nosebleed sections.
Every professional show production is insured. Any unforeseen expenses such as this are covered.
I bought tickets for a show that got postponed when Covid started. Tickets bought straight from Ticketmaster. After over 18 months the show has not been rescheduled. No refunds available because the show is postponed not canceled. Ticketmaster says the venue has the money and it is up to them to authorize a refund. Sounds like legal theft to me.
I'd sue
@@Smart-Towel-RG-400 hour of consultation with a lawyer is likely to cost more than the tickets, and you almost never get attorney's fees even if you win. It's a broken system.
Class Action?
"the venue has the money"
Thats complete and utter BS.
Accounts are not settled, as in the venue gets its cut from the agency, until the day of the show.
@@ChillyJack No need to consult a lawyer for tickets. Small Claims Court would work.
First that can't do anything about it suddenly the news and media gets involved they are able to cut her a check? What happened to can't do anything about it? If they can cut her a check they were clearly able to do something about it. I absolutely hate companies that do this shit companies that do this need to be put out of business. She shouldn't have to have the news and media get involved for Ticketmaster to refund her. Ticketmaster needs to be put out of business.
All businesses will do this, it's just a matter of getting away with it. They're in it to make money, NOT make you happy. It's absolutely disgusting.
Real answer is that the folks she was able to reach could not do anything about it, but the media attention got the higher-ups involved. That's still the company's problem, but it's not that the agent was lying so much as the agent's hands were tied.
Good to hear she was able to "stand tough" and that she had the "Right Stuff" to it "step by step"
That's some quality dad joke material! 😆
The cue-card readers at Ticketmaster who answer the "customer service" phones are told "no exceptions." So they're not exactly lying when they say "no exceptions."
I work for a company that organizes conventions and trade-shows, and -- in general -- the policy from all payment processors is exactly that: refunds *must* go back to the original account. But there are *SO MANY* examples of people paying for something via a payment method that is then later closed -- maybe it was a credit card that was later stolen, or a bank account where their checks were stolen and they had to close the account because of fraud. We can *always* find a way around that. The payment processors do not *like* it, but we have never yet not found a way around the issue. Usually it involves some sort of ID verification, and then we mail them a check. The payment processor then refunds the money to *OUR* account -- the account from which the check is drawn.
The problem here is the lack of training for the cue-card readers, and for their immediate supervisors who are not trained to handle special cases. It takes a couple of levels of escalation before you can actually get someone who is willing (or able) to make the attempt to help you.
The real question here is how much money have TicketB*stards not refunded to people and not been called out on it. Many people probably give up because of the amount of time needed to fight these possibly illegal policies. Sounds like a lawyer might have an opportunity for another class action suit against this monopolistic company.
TicketMaster will not listen to a regular person... actually most businesses will not listen to a regular person. When will they listen? When a lawyer calls them on behalf of X person... that gets the cogs turning really quickly.
Two things. I was actually standing just a few feet from Alan Parsons when he won his first Grammy. It happened during the muster drill aboard the 2019 On The Blue rock 'n' roll charter cruise, and we hadn't even left the port of Miami. His wife was live-streaming the ceremony on her phone when the announcement was made. Our entire muster station cheered for him.
Our 2020 cruise was of course canceled. But it had been nearly a year since we paid, and apparently too much time had passed for the charter company to refund our credit cards. So they requested our bank information and transferred our refunds into our bank accounts. This meant we did not forfeit the frequent flyer miles we had earned when we paid for the cruise.
Closing a bank account doesn't always mean that's it, "it's closed, there's nothing we can do about that." I had money fraudulently taken from my bank account without my authorization, over my repeated objections. I explained this to the bank manager when I closed that account, and I was assured that nothing further could possibly come out and I had never used paper checks with that account. Next week the bank was calling me about an overdraft and fees caused by the same crook. I kept referring them to that bank manager, told them to call authorities about bank fraud and leave me alone. It took almost a month to straighten out the mess. Maybe money won't go back into a closed bank account, but crooks can still take money out of one, especially if there are overdraft fees the bank can try to charge you for involved. Funny how that works.
because the accounts are not actually removed/deleted they are just marked closed. They stay there forever = which is also why you should not be opening and closing credit cards
I canceled the credit card once and the representative told me the card will stay canceled until someone uses it again
I said what And she repeated the card will stay canceled until somebody uses it
@@Bob-Lob-Law wow...that is the stupidest thing I have ever heard
@@Bob-Lob-Law That sounds like a card I wouldn't want to have. Would reporting it compromised or stolen make any difference to them?
hate banks have for 45 years they are little dictatorships with the most ridiculous rules & no common sense
I'm glad you've become less of a concert snob. My mom dragged me to so many venues as a child (including shows for Backstreet Boys and Moody Blues) and while I was a pain about it at the time, I really value those experiences now.
Back in the mid to late 70’s I visited my paternal family in Vegas and I went to a concert that either the main act or one of the main acts didn’t show. It was announced that the ticket stubs would be honored for their next show. I knew I wouldn’t be able to attend so I tried to get a refund, but that wasn;t allowed so I just gave my ticket to my brother-in-law and returned to Michigan. I can’t remember if it was Rush or Kiss that didn’t show but I do recall going there on the back of my brother-in-laws motorcycle, I think it was a dirt bike, but when we arrived, he went up a ramp (I assumed he was looking for a place to park) next thing I know, we’re slowly riding around on the stage, and the crowd went wild. About that time a couple stage hands nearly pulled me off the bike and my BIL started doing wheelies to escape. Scared the crap out of me. We eventually found a place to park and went inside. That was a long time ago and totally out of my control. My BIL turned out to be a wheelie nut from California.
A new kids on the block fan.... For the last decade.... Lord save and protect us.
Customer: “I closed the bank account! How do I get my money back?”
Ticketmaster: “So sad too bad! Free $800 for us!”
Media: “TELL US MORE!”
Government consumer agencies:🤨🤨🧐🧐
Ticketmaster: “Ummm…we’ll send a check…”
@@KameraShy true, but government agencies have the big civil monetary penalties club. Not to mention that government agencies love to poke around and find things that prompt lawyers to start class action lawsuits. I think Ticketmaster or a subsidiary just had to pay back some fees it charged?
They have a head office.
All you need to do is HAVE THEM ARRESTED.
You think the govt cares? 🤣🤣🤣 Oh no, Ticketmaster didn't want the negative press, that's the only reason they caved.
@@pepethepatriot7524 regulatory actions is money that did not have to go through an appropriation process.
Amazing what changes when the shady party gets a big bright spotlight aimed at them by the media.
I loathe that some situations require that bright light, I really do.
Well Ticket Master is also in the Ticket reseller market on their website, so they are ok with highway robbery and helping scalpers make the sale. Oh, and wait until demand pricing hits your local venue. If there is a lot of demand, they jack up the ticket price to maximize revenue. Bruce Springstein's fans are getting this right now. This should be illegal, but the courts are fine with it.
@@Voltaic_Fire Sadly the fear of bad publicity is the only way to force some organisations to do the right thing, so occasionally you need that big bright spotlight
Google check on Toronto show ticket costs...
Tickets for New Kids on the Block shows in Toronto start at $65.00, and average $121.00.
However, prices can vary based on the date of show, seat selection, tour guests, and many other factors.
The confusion over “ticket” and “tickets” could be in how this was sold. I had bought a four day pass for Maryland Death Fest in 2015 and added a VIP upgrade. That might count as “tickets” since it was a pass with a separate upgrade option. Not sure why it changes throughout the story though
Should be criminal for any company to not give refunds ...make the CEO/ management libel and make them do the time
Bruce Springsteen is touring and the ticket prices are going for 4000 dollars! His music is okay but that's ridiculous price gouging!
Part of the problem might be the contract between Ticketmaster and the payment processor. The contract might restrict how Ticketmaster can process refunds. I ran into this in retail. Writing a check is a way to sidestep the processor in order to do the refund. Not everyone at Ticketmaster customer service is going to have the authority to access the checkbook. Who knows how high you have to get up the management chain before the checkbook is an available option.
I imagine the small claims court lawyers at Ticketmaster have the ability.
Checks can be computerized (and regularly are), it should just be available option for a manager to select when clicking "do a refund" somewhere in their software.
@@GamesFromSpace credit card processing agreements require refunds in a specific way, in part due to fraud issues (like but something with a stolen card, then return for cash, then there is a fraud claim on the charge from the cardholder and not the fraudster has cash and the store is out the cash), the refund isn't a separate transaction instead it's attached to the original transaction, so you can't for instance get a refund and then issue a charge back to get the money a second time. I don't recall off hand the terms for situations like these, I do recall that generally if you get a new card for instance refunds for transactions can still happen under the old card as it tied more to the transaction than the old card. I'm not sure how they handle totally closed accounts or other issues where that special refund process fails.
I can't tell you how it works in Canada, but in the United States if you close a bank account and money is refunded to that account that bank will notify you that it has money that has been placed in that account on your behalf. You then make arrangements to have that money sent to you. I had the same problem with a product I returned to Lowe's in the United States and it was purchased on a bank card that I no longer had and I no longer have any accounts at that bank. I argued with Lowe's over it but there was nothing they could do. I even called the bank and they said it would not be deposited towards the account because the account was closed. Two or three weeks later I was contacted by that bank by mail telling me that the full value of that refund was being held against that account even though it was closed. I contacted the bank and made arrangements for a check before it to me.
Scotiabank Arena (formerly Air Canada Centre) concert capacity 19,800 (same as non Standing Room for basketball (Raptors) 1,000 more than for Hockey (Leafs))
When I think of somebody saying that they bought a ticket for the band. Usually a backstage tickets is separate so that could be why they said tickets rather then ticket, although it's probably just a grammar mistake
I REFUSE to do business with any of those ticket agencies. If I can't buy them at the box office I'll stay home. I would drive 100 miles to buy the tickets, and 100 miles a month later to see the show.
Most venues I’m familiar with use Ticketmaster at their box office. They even charge you a “convenience fee” for a standard service going back to the concept of a venue (buying a ticket in person at the venue).
@@Nemonurwingy Fuck 'em. I'll stay home.
honestly these days ticket master is a scam. Artist puts up tickets for $100, ticket master/vendor uses a subsidiary to buy and scalp those tickets for higher rate.
@@husher5142 What I've heard from artists is they want to charge $200 for tickets, so they charge $80, ticketmaster tacks on $130 of fees, and gives the artists $120 of it. I.e., Ticketmaster's job is to be the greedy corporation so the artists don't get blamed for expensive tickets. I'm not sure how true this is in general, but I've heard several bands explain this.
@@darrennew8211 No that is not how it works. The artist can however say you cannot scalp tickets or purchases cannot be transferred. (Garth brooks did this in 2018). Otherwise the price increases do not make it back to the artists - unless there is a form of collusion, which at this point would not surprise me. The former is proven tho, the later is subjective.
So, Ticketmaster is admiting that they lied about the possibility of a refund.
I purchased Metallic tickets for Las Vegas show from Ticketmaster. We were not able to make it to the show because of the weather, ice storm in Texas and all the flights were canceled from Dallas. I contacted Ticketmaster and explained the situation, they didn’t refund the money but exchanged them for another show in Dallas. Tears for fears and we were very happy. They took care of us. Thanks Ticketmaster.
I reluctantly went to Steve Miller band about 8 years ago, and I don’t think I EVER saw a live concert so good!
Steve. You got the right stuff!
Hmm, this is good to hear. I may have to close the account that I used to pay for Alan Parsons tickets for March 2020 (that's been rescheduled twice and hasn't been reschedule a third time). Now I need to decide if I want a refund (especially since he's already toured other cities that were on the original March 2020 tour).
Try to buy tickets without Ticket Masters. They have muscled there way into all venues. Pretty much the largest parasite I know of.
One other springs to mind, iTunes...
Worked at a bank for quite some time, even when an account is closed the bank always permits a refund. Your closed card will not permit money to leave the account (obviously it’s closed) but it ALWAYS permits money into it. If there are no other accounts with the bank, the card sits holding a balance. While the bank usually catches the extra money and cuts the customer a check. No such thing as “it can’t be refunded”.
Bought tickets to a comedy show in 2019 for a 2020 show. That show was cancelled due to COVID, so the show was rescheduled for 2021. That show was also cancelled. At that point I wanted a refund, but ticketmaster would only refund to the original ticket buyer. Since the vast majority of tickets are sold by scalpers like Ace Tickets and Stub Hub, Ticketmaster doesn't have to refund many tickets as the scalpers would prefer to exchange for another show. BTW. I eventually saw the comedy show in 2022.
TicketBastard. Always hated them. I remember standing in line in Dillards basement waiting for tickets to go on sale. I seldom go to shows now. Too expensive and too much of a hassle.
Their backup plan was to keep the money and give them the run around until they give up. Actually returning the money is only the backup backup plan for when someone gets a lawyer or makes a media stink big enough to worry about over them trying to keep the money.
For me they refused to refund, sent me to the company who created show. They sent me back to ticket master, everybody was kicking me between each other. I tried writing to the musician, but in 2 years they just refunded without my help...
I recently had an experience so bad with Greyhound buses that I've been thinking about going to the media with it. After watching this video it was enough to put me over the edge and I just contacted them. How badly I was treated could have very easily got them sued. I'm in a wheelchair and how badly I got disrespected and horribly I got treated was completely illegal and dangerous at times. At one point I was on a bus that was broken down with a bad electrical system they couldn't get me off the bus because the electrical was down and therefore no wheelchair lift along with no air conditioning. I was getting hot to the point I was afraid of passing out. I could not get them to do as much as open one of the emergency exit Windows to put in some circulation. I wound up having to take off as much clothing as I legally could to prevent from passing out. That is only one of the horrible things that happened to me with them on this trip.
*When I change my form of payment the store or whomever just pays me back in cash since I'm able to show them a valid ID of who I am.* *And I've done this several times. When you spend as much money as I do all over the internet. Sooner or later your card will be abused by some businesses.*
Love the KPIG 107.7 sticker from Freedom CA.
I love thier station, reminds me of an old radio station here in S.F. KSAN 94.5
signed w0web
My grade school friend would qualify as a megafan of nkotb she is 47. I never saw what she saw in it when they were big in the 80s. I still can't figure it out. She goes to different cities and has taken several cruises.
Funny thing.. I went to a New Kids on the Block concert when they were first popular.. I am NOT a New Kids on the Block fan at all - might even say I am snobbish about it lol..
but a young friend of mine WAS a fan and wanted to go so badly. I bought the tickets (decent ones too not cheap) and took her, because otherwise her mother would not let her go. I had so much fun watching her have soo much fun. She had so much fun watching me roll my eyes and she was tickled pink when I knew the words to one of their popular songs (The Right Stuff / You Got it) and sang along with her and everyone else around me. If I am going to do something for someone I am going to go all out to make sure they have the best time.
Several of the concerts I went to, when I was younger, were to support a friend (or GF), or my daughter who wanted to go so badly. Honestly it is great to be able to concentrate on their needs and to keep them safe and happy. GOD teenage girls can be soooo LOUD LMAO.
“You won’t refund me money I’m rightfully owed, despite producing all the information confirming my identification. See you in Small Claims.”
You won't refund my money? Can you provide the address of your registered agent?
Ben still behind Steve's left shoulder, leaning against the HK plate.
This happened to me with Ticketmaster. I bought $6,000 in tickets to a concert in NY. that was cancelled in 2020 due to Covid. Its been rescheduled twice since and is supposed to take place this September. The bands are complicit with these refund policies. I sent an email to the bands I was paying to see, they ignored my emails. I plan on going to the show, where I will sit center row 3 seats back and I will be holding a sign of protest that they will be able to see during the entire concert.
@0:12 - Alan Parsons - To this day, "I-Robot" is my favorite piece of vinyl from these guys. It's a fabulous record and a great listen!
Many concerts now have expensive "VIP experiences" you can purchase that offer photos and meet-and-greets along with the concert ticket, which may itself be a front row or first few rows ticket.
For example, a guaranteed front row ticket (single ticket) for Jeff Lynne's ELO tour was $600… and completely worth every dime.
Thankfully, you got your law degree & didn't become the subject of Harry Chapins song, WOLD.
I can't get over such an expenditure for a concert but I'm sorry she missed out on such a meaningful experience & has had to fight for a refund. I simply won't pay the current prices. My daughter took me to Styx, REO & Loverboy for my birthday,$50 lawn seats! I spent $3.50 to see Styx in 1974 in Crystal Lake, Illinois. Not as big a crowd, no fancy meet & greets, they were happy to have a following. Everything depended on getting signed back then. How much was controlled by the stations as far as song lists Steve? Fellow fan of Blue October 😎
I definitely can see Steve in a "NKOTB" t-shirt!
We got all the way to Pontiac to see the Elton John / Billy Joel concert and then found out it had been canceled. We were given a choice to have our money refunded immediately or wait and see if it would be rescheduled. We decided to wait, and it did get rescheduled. At the concert Billy Joel apologized and said he really was sick, none of that rock star B.S.
Silly Joel, "no rock star b.s."? He's the one who reads bad newspaper reviews of his shows and then tears up the paper on stage. Yeah, that'll teach 'em....
That was a good concert
I'm not big on Michael Jackson either. in 2018 I went to Vegas with my brother and he bought tickets to a show called Michael Jackson One. it was phenomenal. they mashed up some old Jackson 5 songs with Michael Jackson songs and it really worked. not something I would have bought tickets for myself but I really enjoyed it
"Can't be done" is their preferred action and the most cost-effective plan.
I wouldn't go see NKOTB if they payed me $800! Ben hiding amongst the books just above the Tesla. Ticketmaster being difficult...nah couldn't be. They're normally such a delight! Sorry you had to endure that torture Steve lol
And if they wanted a meet and greet it would cost them another 2 grand.
My buddy and I saw Elton John at an amphitheater in Phoenix around 1983. It cost us $6 each and we left without our voices. Who knew Elton had so many songs? He performed for three hours and I don't think anyone left with working lighters.
Just thinking, Even if the tickets where paid by debit/credit card, They also have an expiry date and get renewed every few years, would she of had the same problem if that happened. And that would also be something that would affect everybody so it must of happened sometime in the past?
Card expiration date wouldn't matter, because the money would be refunded to the _account_ that the card is attached to - and that number stays the same.
*_"What do you mean you can't refund me? You refunded that woman's ticket in the TV News story!"_*
Ticketmaster Stole ~$200 from me when I bought Halloween Horror Nights tickets but didn’t make them available when I showed up in Orlando and then refused to refund me. This was years ago and I will refuse to use that service ever again.
Never would have took you for someone who like Blue October. Been a fan of them for about 16 years. I'm 31 now.
"nothing we can do" = "nothing we are willing to do"
Nothing we can do while first-tier CSRs follow their scripts and don't escalate anything.
Seems like sending a check should always be an option without having to jump through hoops. Yeah it's easier to just charge back, no paper or postage. But paper and postage is definitely worth it to avoid the scorn from the media if doing someone wrong.
Way back when, the road show of Jesus Christ Super Star was coming to town, and my wife insisted on go. I had absolutely no interest in seeing that show, but to make my wife happy, I bought the tickets and went with her. I figured I could set through a very boring evening just to keep her happy. To my utter surprise I enjoined the music VERY much, and as soon as I could I bought the 8 track, and latter the CD, (now that dates me). It's still one of my favorite albums, which goes to show, you never know about music until you hear it.
An option could have been for Ticketmaster to have offered her an $800 credit to her TicketMaster account toward future purchases.
Effectively, "store credit."
I paid $10.00 for two tickets for Humble Pie, Thin Lizzy, and Jo Jo Gunne in the early 70s in Houston. Times have changed.
I'm just jealous of you going to an APP concert 🙂 I do find it kind of funny that a certain live performer has set the prices to his performances and refuses to let Ticketmaster raise them (as they always do so that they can make even more money). Ticketmaster is the only place to be able to get tickets in my area, and there have been multiple incidents where they have refused to refund and only after public outrage have backtracked.
Ticketmaster heavily favors scalpers. They know it but it's profitable.
@@chuckybang ticket master is the scalpers, look it up. They run a separate company - buy the tickets ahead of presales and then post at higher rates. Or they will run market demand pricing, which by buying the tickets themselves drives the "market price" up
I thought Parsons was dead. I haven't heard new stuff from him/them in decades. :-)
@@darrennew8211 A new album was just released - From the New World. Tommy Shaw (Styx) has one track on it at least - some changes but still in the method that his previous ones were and still as enjoyable.
@@duanebuck193 Ha! Wonderful! And just 15 seconds into the first track, it's is extremely APP. :-) Thanks!
Check or on-site credit are the most obvious solutions.
Steve, I believe this was the tour that also included RICK ASTLEY!!!! I am a fan...and, that's right, when it comes to Rick, I'm "Never Gonna Give Him Up". Neither should you.
I really despise companies or stores that say "All refunds are done in store credit"
Ticketmaster was originally from the Midwest. Buyouts, megers,etc have made the company so courrpt that they have been sued in most states, class action against them continue, shit like this has become common. I will buy from any other ticket seller, or the band themselves (much more common today as ticket master is changing a massive amount to the artist themselves)
I got a ticket from when I saw Stephen Stills at the Grand Valley State Fieldhouse. It cost $4.50 so I didn't worry about a refund.
I didn't go to the first concert at the Pontiac Silverdome but my friends did. It was a notorious Who concert where people got crushed in the general admission rush.
When bands say "outside their control" it can mean that due to certain legalities with the venue/city/state, they cannot present their show the way they intended. Back in my younger days, AC/DC was touring in support of "For Those About To Rock, We Salute You", the finale often featured a cannon going off. In Hartford, the Civic (now XL) Center did not allow the firing of weapons like cannons indoors. So the finale was performed sans the firing of cannons.
On a related note, Connecticut does not allow outdoor circus shows, no matter what the size, w/o going through a very lengthy, very stringent and very expensive permit process, all of which was direct due to the Hartford Circus Fire of 1944.
Considering how often accounts are closed and reopened due to fraudulent activity Ticketmaster has to be willing to be flexible unless then want some AG showing up with a search warrant or some attorney filing a class action lawsuit.
I did some research. Apparently there was a problem with the border. Some of the trucks carrying the equipment were refused entry into the border at Ottowa.
The last concert I went to was Huey Luis ad the News.
Ben riding on Steve's left shoulder like a little angel/devil, just to the left of "BK" on the license plate.
I love tears for fear I was 5 years old when there music came out. But I will have to admit I did watch new kids on the block when I was a kid I’m sorry. I’m 40 years old now
I used to work at a casino. Steve Winwood was giving a concert there and the casino had an employee contest for free tickets to the concert. I won two tickets and, even though I'm not a fan of Winwood, I took my daughter to the concert (my wife wasn't feeling well). It actually was a good concert and both my daughter and I enjoyed it. But I'm still not a fan of him.
If I’ve learned anything from this channel is that if I’m having trouble with a company call the news station lol.
One concert I wish I could do all over again is pantera at the Roseland ballroom in New York city
As an NKOTB fan, it was A ticket.
That meet and greet is not cheap!
Companies have been working hard to take money and not render service these day, starting with airlines.
What if you paid with a prepaid credit card?
The last regular concert I wanted to attend was cancelled and the fees took $60. Presently I'm liking soft ticket concerts at various parks, fairs and rodeos. Mostly dinosaur bands but some have local bands too.
Only shows I would go to are both go forever....Righteous Brothers and Talk Talk
Their "backup plan" was to keep her money, and that of any other customer in a similar situation. They went to Plan C (refund the money) when the media got involved.
Remember the times before Ticketmaster? Tickets were reasonable and you dealt with the scalpers on the steps of the venues!
"$800 for one ticket for New Squids on the Block"❓ says Steve as he peers over the top of his glasses , saying something without saying anything .
I met Rob zombie, Johnny 5 and the band at a ozfest at the pnc art center In NJ
Surprised I was the only one at the booth
First tour after he left white zombie cost me nothing all I needed was a radio station card that was free guess not many people carried the card
I got a signed poster with all thier signatures
Was awesome unexpected
When they say "We can't refund your money" they actually mean "We have your money and we don't want to give it back".
Oh, I was and still am a music snob!
There is a couple additional considerations...1. It's probably more than 1 person out of the 30,000. Probably between 200 and 500. 2. Vendors have to pay fees to make the sale that used a card.
That means if they did a cash refund they would still be out the 3% (or whatever current rate is)
I would suggest a policy where (first to verify its not fraud) in a situation like this the do the refund after 7 days (as a measure to ensure no one else is claiming the same tickets) and if the refund is in cash (a check) the cash refund would be the payment amount less the processing fee.
Now I know I'll get slack because ticket master can afford the $24 more than the lady, but I would argue it's not ticketmasters fault for the lady closing her account.
Aussie here: Remember when COVID closed down the cruise industry? They said that refunds would be issued and provided a toll-free national phone number that you had to use to request the refund. Surprise surprise, they didn't answer the customers who rang that number for weeks... months at a time. They also stated that anyone who wanted a refund *must* request it by a certain date. Funny how things work 💰💰💰
A record or tv appearance cannot hold a candle to being in the audience at a live concert .. I HATED bluegrass .. But in person it was a fantastic experience .. I even wound up bantering with the performers from my near seat .. And yes .. I went back again .. Never say never .. TgT
Hundo, unfolded, between the third and fourth column of the law books on the right side of the first shelf of the main cabinet. 899.