I sold a postcard to someone in France some years ago. He gave me a neg feedback because he didn't like the price he paid for it. And it was auction. People should not bid what they don't want to pay but he really wanted this card. Some people are unbelievable.
This is hilarious, I almost feel sorry for that guy being so stupid lol. It must be so hard for him just living a normal day to day life. He probably thought Jurassic Park was a documentary. Remember it is impossible to win an argument with an idiot. Thanks for the video :)
I had a buyer complain because an Ikea picture frame I sold her was "completely unusable" because the plexiglass front wasn't even transparent and had black print all over it. It was the protective cellophane cover.
I saw a TikTok last week where a girl COOKED the pizza upside down! Needless to say, the mess she made will have taught her a lifelong lesson.....we can hope! LOL
I sell old toys on auction, and I would say one out of five request to cancel after the auction claiming they missed something or another. More like they get carried away then crap them selves when it comes to paying. And for some reason people don't trust items that have been re-listed
You can give ALL the required info in your listing... but if I've learned one thing, it's that so many people in this world just DON'T read things properly!
I guessed it was that straight away. This problem could have been solved with much less correspondence, asking for a photo of the 'tear' in first reply. X
This buyer could’ve been 70 or 80 years old and remembered what the board used to be like when he was young! Sure, the buyer flew off to the wrong conclusion, and was somewhat forceful, but again he could’ve been an elderly man who had no idea that Hasbro machine cut the newer version boards, and only remembered how they used to package them. So on that basis one could understand his confusion.
He then spent eight months trying to figure out how to tell the difference between the houses, hotels, and the dice. Oh wait silly me, I should have finished that sentence with !!!
I've only been selling on eBay a few months, not big numbers yet and I've already had my first genius. Sent 2 pairs of novelty socks, person messaged claiming only one had been received. I was positive both were sent, so asked them to open the packaging and they would find one pair underneath the other. Wouldn't you know it, they miraculously found the second pair right under the first pair. I mean they were different style socks in see through packaging, so even if you turned the packaging upside down, you'd see the second pair straight away. Don't get me wrong, I can be a little less than observant at times, but surely you'd actually check the packaging (not just the mailing bag) before sending a message to a seller. My gut feeling was they were trying it on hoping to get a free pair, but I actually hope that's the case, it's less scary than thinking people out there are actually this gormless.
I’ve had two issues with a seller and a buyer on eBay spent £120 for a sealed halo McFarlane figure that was extremely rare it may aswell not of come sealed and then when I messaged them about it they said it was a factory error and not too be picky but it was clearly taped back up from the seal of the cardboard it held the figure in poorly then gave me a bad review calling me a scammer yet I spent £120 for the item that should’ve been sealed and I wouldn’t care if it was £20 but I’ll gladly be picky for spending that much, I then also had a buyer buy two daleks from me took 4 days so eBay cancelled the buy someone bought them the day later and the first seller finally got back to me asking when can I get another again and can I pay cheaper since he had no money and I’m gob smart by some people that think they can just treat you like this
Thanks Nic & Andrea, your kind people and it's shameless how eBay treated you. I have sold for years but now afraid to sell anything there of any real value because eBay only protects the buyer NOT the sellers. eBay won’t last like this!
A few weeks ago I had someone send me a bunch of messages about a shirt I'd listed. Usually if someone is sending lots of messages before waiting for a response, it ends up a time-waster. They wanted additional measurements, wanted money off, kept saying they didn't know where to find things and needed instructions, etc... My impulse was to be pretty curt or ignore them but I managed to wring out a decent customer service approach and turned out the guy was in his 70s and was pretty new to eBay, trying to save some money on items he really wanted but couldn't afford elsewhere. Gave me a different perspective on that conversation, so I'm glad I handled it the way I did. I'm not so sure how I would have handled someone being as dense as yours though, and then refusing to accept they're wrong when they've been corrected!
I know this is a VERY old video but I just recently found your TH-cam and have watched some videos so I assume that is how this video got put up into my "suggested videos" from TH-cam. I am certainly thankful to have watched it as I laughed so hard. I have had some run ins on eBay very similar to yours here. Now I can laugh about them, but not at the times they were happening. I was having to deal with them. I subscribed now so am looking forward to more great content. I have been loving the videos I have watched so far. Have a wonderful weekend!!
This happens to me all of the time! Buyers always threaten to leave me negative feedback if I don’t give them a full refund on an item that has been clearly described in depth within the description of the item that the buyer couldn’t be bothered to read !!! 😡
Nic & Andrea Hills I have phoned eBay numerous times and they have banned the majority of the buyers. I usually have the odd brain dead buyer that claims they haven’t received a package they signed for!? 🙄
Hi Nic i've had a couple of idiots just like this on ebay, and it gets to the point where they can ruin your whole day because they make you feel so angry with their sheer stupidity.
Baz P After years of putting up with it I am much better at not letting get to me these days... But this one was quite a special case as I felt personally offended with the stupid accusations...
Very funny, I sold some computer parts to a chap, he contacted me to say I had sent the wrong items, he claimed I had sent him some Yoghurts. A few messages went between the seller and myself. Finally I realised what was going on, have you opened the box yet I asked? no he said because I dont want Yoghurts. Despite several more messages with him refusing to open the box, eventually he opened the box to find computer parts. I had used a box obtained from somewhere that had previously contained Yoghurts, like many Ebay sellers I recycled boxes for larger items. All this despite having his name and address and my sender details on the box, verdict an idiot.
I had the same problem with a retailer (not on ebay) that I had to return a few items to! When they didn't refund me, I called to ask what the problem was. Turned out they couldn't figure out that a customer might recycle a box and thought they had been sent a water filter (I had used a waterfilter box)!
Learn to turn boxes inside out, so it doesn't display something which is NOT in the box! Cut along seam, re-tape and plain box on the outside! Ta Da, problem solved!
cleanest rip in a board i have ever seen. i have had similar in the past and i have been too afraid of negative feedback so just give in to them. so good advice with your replies to him.
Andrew Hyslop I don't cave in immediately to buyers - depending on the complaint and the circumstances, I only take people seriously if they open a case, there are far too many people who happily fire off complaining emails, hoping to get money off or refunds, knowing that many sellers will refund as a matter of course rather than risk a case being opened.
Did you get any help from ebay? I have NEVER had them take my case and resolve it in my favor. I only got negative feedback once when someone said i did not thank them for telling me the item had arrived when it had been delayed and they had been sending me emails about it. I simply said Ok and I guess they wanted me to profusely thank them for letting me know. Ebay would not remove the negative feedback.
Sometimes you feel some people are not worth the air space. Someone I know had an issue with a dress who said it arrived damaged then found the person on there social media photos wearing it to a wedding so when they tried to claim a refund case this was used as evidence by seller and eBay saw sense and voted in sellers favour. Remember do your own research if problems arise before contacting the buyer. Or just tell them that’s what your doing first. The uk trading laws are slightly different when selling second hand for trade and private sellers something eBay does not always reflect in its refund policy.
I have just had a buyer complaining about the plug plants I have sold them. They are vegetable plants that are young plants that need to grow on as state in my listing. However they have left me negative feed back as they are not read to eat. I wonder how they managed to take a breath all these years. Lol
Wow this video gave me flashbacks to when I worked on a helpline. We had to deal with people like that on quite a regular basis, one of the best was telling a customer our web address and they asked me how do you spell dot ....
I realize this is 5 years later: your situation is why I lay everything out bit by bit in the opening picture. Sure, it's a lot of extra work selling (especially if the sale is low end) but gosh does that effort pay off avoiding buyer confusion. One example I got re negative feedback years ago was from a buyer who accused me of sending him the wrong item when, truth be told, I never had possession of that item in my life much less in saleable ebay inventory. I nicely asked him to return whereupon he'd get 100% refund + shipping. He said he couldn't find it much less take a picture of it. I asked him if he had me confused with another seller who may have made this error. Nope, no matter. I'm at fault. I argued with ebay over that and all I got was suggestion I sweet talk buyer into dropping the negative feedback. That was to no avail after a few email exchanges. That was several years ago. He is still blocked from bidding on my stuff for the rest of my and his natural lives.
Too be honest, I thought the same thing the first time I seen a board game like that. As a child raised in the 80s boards only folded in half back then.
Reminds me I was driving in a residential street and a cyclist came out from a side road so I had to break sharply. He hurled abuse at me. I took him to the broken double white lines on the road he had just left and said this means you do not cross these unless safe to do so . His reply was “Oh! sorry I wondered what they were for, thanks ever so.” Seems Nic you had his brother or him as a customer.
I truly understand how you feel. We have to control our emotions because of ignorance too. The new designs may mean he's an older person who is only familiar with the older version. Change is hard for some people that's why the older version sell today. Not just for collectors, but due to familiarity. Great job on how you handled that situation. Thanks for posting the video. Your helping other resellers become more aware. EBay will remove that review, only if you were given low star rating. My negative review comment was left up, because the buyers gave me 5 stars. EBay stated that the buyer was happy with the transaction, despite the negative review. OH WELL! 😬
Recently had a buyer complained ( vicious complaining) on a minor thing looking for a discount.. i told him to open a claim and return... his complaint was 3 weeks after getting it by the way. A few days after I said to return the buyer leaves 5 stars feedback.. After that I blocked him for future buys.
I also sell on ebay and have to deal with this airt of thing all the time. I received a negative feedback from a buyer who paid me via paypal but paypal put a hild on his payment due to frusulent activity on his account. He wanted me to send the item before it had cleared and I said no. He raised a case against me for a refund of the held payment and left me negative feedback. At the mo there is no way of getting Ebay to remove the feedback as you cant contact them.
Oh, i only just discovered your channel but i know all too well the pain of idiots on ebay and other platforms. It was @ 12 ins when the customer thinks YOU ade it liek that to fit in the box. Unbelievable stupidity.
@@Pauldjreadman Yep. Had a blazing row with them about that. They couldn't grasp that i'd increase postages to cover it, being the opposite of their desired effect.
I had this same sort of problem when I bought a controller for a wii. I felt really embarrassed afterwards knowing I made a mistake by not setting it up properly and I feel lucky that the seller didn't give me negative feedback thinking I was trying to scam them
The public can be a bit dim sometimes I work in a hotel and a lady came to me and told me that the room she was in had no TV I asked my maintenance man if he had taken the TV down to replace or repair he said no I went to the room with the lady and there it was hanging on the wall in full working order lol
Your a brave man for selling on there. It's full of pillocks and it seems to be getting worse. I've been on there since 2004 even the scammers seem to be getting more elaborate. I've been ripped off a few times.
LMAO- That buyer was crazy and still didnt understand how the game board was made even after you showed them a video. The other board that their friend had, probably wasnt even the same manufacturer. We had a Monopoly game long long time ago (1960's) and only folded once down the middle, but also it was in a much bigger box back then. I know this video is many years old, but enjoy watching what you have to go through with some buyers on Ebay. Thanks for the video and Take care
Yeah but just like the headlight, couldn't he just send it back to you in ripped condition and and according to EBAY you would have to issue a full refund?
This buyer could’ve been 70 or 80 years old and remembered what the board used to be like when he was young! Sure, the buyer flew off to the wrong conclusion, and was somewhat forceful, but again he could’ve been an elderly man who had no idea that Hasbro machine cut the newer version boards, and only remembered how they used to package them. So on that basis one could understand his confusion.
Some people just don't take time to understand and read the listing of what they are bidding or buying on and then when they realise they have messed up they try and turn it on the buyer.
I sold ebooks for 99p and woman wanted a laptop and asked me why I sent her files to her email address. Another is that I currently sell assignments with a picture of a cap and gown, and she wanted the cap and gown for £3.50, despite the auction explaining the assignments provided. She said she had done the course and wanted the cap and gown. That would leave me in negative equity with just paying for postage lol. Some people are just thick!
I know situations like this are frustrating, but the buyer could be someone with a genuine disability, compromised cognitive ability due to an injury, neurological issues. Think of how difficult it must be to go through life with so little understanding.
but the replies to his emails were aggressive from the start too, no consideration he could be dealing with learning disabilities, seems this guy who sells is an entitled knob.
I am a taxi driver that also does longer Tours, I get an emal for a short trip and a day Tour and sent the prices, when they eventually arrived they totally did not stay on the planned trips and Tours, they covered hundreds of extra kilometers not mentioned on the email. The short transfers ended up as a day to Austria. Luckily I charged them at the end of the Tour and got my money, which was quite a bit less than it should have been. Then I got an email asking for a Refund as they thought I had grossly overcharged them! So I came home half way through my shift to send an answer whereby I explained why the end price was much higher. I then asked If they wanted to cover my lost money for being so generous and wasting my time by having to cut my shift short to answer their unbelievable accusations. A very long email and the original email was included so they could plainly see why there was a difference in price., why didn´t they just read it first? Gobsmacking really as she was a teacher, then I stopped wondering why kids can be so stupid at times. And no, I never got an answer! Some people are so dumb it hurts.
My wife sold a laptop clearly titled SPARES or REPAIRS. The buyer complained that it didn't work. I don't think he was stupid, he was just trying it on because my wife isn't a volume seller.
My goodness that guy is a piece of work indeed ! had a few idiots myself , I got a one over a boxed set of ghost perfume and some french franc coins also got one over a cuddly toy yesterday ! HUM
Real Music Reseller It can be frustrating for sure, we have to remember the many hundreds of sales that run smoothly - and try to forget the idiots and scammers :)
Thankfully Nic I only get problems once in a blue moon as my boss once said that I worked for at Asda people can live bad lives and can be going through a lot of stress so you have to give them a bit of slack . I don't like dealing with negative stuff but its part of the deal when your selling , you even get it at the car boot sometimes when I have been selling
Funny and sad at the same time! This is the third video I've watched of Nic's and I will say....you all have earned another sub in me! These niche videos with crazy buyers are nothing short of gold! Lol
You can't legislate for stupid. Here the first thing we ask for from customers is a picture to explain the problem. Usually the problem can be explained and rectified almost immediately. Saves multiple emails, confusion and assumptions on both sides causing frustration. The number of times a customer has complained about a "feature" of the item that is entirely part of the design, or not read the instructions, fitted it incorrectly, ordered the wrong size, or tried to stuff the item in the wrong place (ooer!). A picture just clears things up straight away and you can see the customers problem (or non-problem). Then you get the ones that raise a problem in eBay without even contacting us. or issue negative feedback because they're not feeling well today (nothing to do with the product sold).
Nic, got some good advice for you. In business no matter what you do... you have to allow for the very small percentages of things that can go wrong. In this case, I would have sent a polite message saying along the lines...”Sorry you are not happy with your item. Please return for a full refund” Arguing with a stranger online is a complete waste of time. You are going to get people like this (small percentage) in this instance, you are risking negative feedback from the buyer. By going out of your way, you can change a negative situation into a positive one. Happy customer....and you get to re-list it. You can’t have 100% smooth transactions 100% of the time. You build these transactions into your business to be able to grow and prosper in your eBay. Although you very clearly in the right. Just sort the customer out and move on.
In some ways though, if I recieved a response like that from seller I would feel they are accusing me of lying and being agressive, its the words "impossible" for starters I have bought things that genuinely have arrived damaged sent a polite email to seller not even mentioning opening a case and been told theres no way it can be damaged, even outright called a scammer - its even worse when sellers don't have tracking so you could wait a week or more for a package and ask for tracking, in that way it would be somewhat suspicious if someone says something has arrived then it arrived damaged but sellers can sometimes be agressive.
It's also funny how he is deliberately mispronouncing words from the buyers emails, when it's clear what they are trying to say, but ignores his own spelling mistakes.
I sold a brand new automatic watch on ebay, and the buyer claimed the watch was broken and didn't work and wanted a refund. The buyer didn't understand that this modern automatic watch doesn't have a battery. It simply needs to be wound up and works with the movement of your arm.. Total ebay idiot.
And that’s why I have finished selling on eBay got so very annoyed at some ebayers lying about what I had sold them I mean I did sell a pair of 100 per cent real ugg boots which I had purchased from a legit company but unfortunately they did not fit me so decided to sell them on and this guy came back to me saying that they were not real !!!!! So I got so fed up refunded the guy who was left with a brand new pair of boots for free basically and to mention I am disabled and really could not be bothered with all the hassle and bad fed back I was left so have totally stopped selling now take care Sharron
Haha what a first class numpty.the world is full of them.i used to work with a guy who is probably related to this guy.one time we had red cola in our drink machine & he refused to drink it because he thought it was normal cola that had gone off.the best one was one lunchtime he looked in his sandwich at the filling & said not corned beef again.when asked why don't you ask your girlfriend to give you something different he replied she doesn't make my sandwiches I do.
Yes, but the board game could have got damaged directly after your photos were taken. Not saying you did but some sellers probably have done for whatever reason.
Hi Nic. Sorry to hear about that stupid customer. Some people are just idiots. I sold a automatic countertop can opener the other week. The woman kicked off and said that it didn't work. I ended up with the refunding her including the postage. She contacted me yesterday to say that it does work and she put just put the batteries in the wrong way round!
I've had loads and you just have to laugh. It annoys me mostly especially when you have to refund postage as well. Cost of doing business online I guess.
yup, it is part of the job unfortunately, these days I do not automatically refund as many people try fishing for refunds by just firing off emails, I tend to wait till they open a case.
Refunding shipping is a bit unfair on us really, I've taken stuff back to shops that I've bought online and they never refund the postage! eBay and Amazon should be no different!
This buyer could’ve been 70 or 80 years old and remembered what the board used to be like when he was young! Sure, the buyer flew off to the wrong conclusion, and was somewhat forceful, but again he could’ve been an elderly man who had no idea that Hasbro machine cut the newer version boards, and only remembered how they used to package them. So on that basis one could understand his confusion.
Can you please make a video of you tearing a Monopoly board in half, leaving a perfectly straight edge, you must have a very clever technique? Can you do the same thing with a telephone directory?
Wow! I just sat here shaking my head in disbelief throughout this video! You handled it perfectly, Nic. Sure hope EBAY will remove that negative feedback, as you clearly do NOT deserve it! I'm so sorry this happened to you but thanks for sharing it with the rest of us. Lisa... :)
MowiesMom It happens..... unfortunately, after many years of internet trading I realise that no matter how hard you try, you will deal with people like this. It has happened before and will happen again, I must remember to make videos about this sort of thing, people seem to have enjoyed the story :)
Sold 5 baby’s vests on eBay. Got a message saying 1 had a small stain on and she wanted a full refund but didn’t think it worth sending them back because they only cost £1.50. Refunded £0.25p for the vest and that was that! Absolute loon bags on eBay.
Had you asked for a picture from the start instead of going on the defensive you could have avoided upsetting a customer you seem to quick to distrust customers. You know you were right you just went about proving it in the wrong way.
If he thought this was a misunderstanding I have no doubt he would have done that. Unfortunately he was convinced this was a scammer from the beginning. Quite understandably as the description of "Torn in half" was nothing like the actual condition. It's quite strange how sellers have to act and behave perfectly but buyers are excused for almost any behavior.
I sell a bit of camera equipment on eBay.
I once had a question asking if I had used that camera to take the pictures of it on the listing.
,😂🤣😂
Lmao
Advanced alien civilization.
I sold a postcard to someone in France some years ago. He gave me a neg feedback because he didn't like the price he paid for it. And it was auction. People should not bid what they don't want to pay but he really wanted this card. Some people are unbelievable.
That is ridiculous and if that was the reason he stated it should have been removed for you.
Propablay to late but did eBay remove the negative
Wait until he finds the iron doesn’t work😂
PMSL!! 😆😂
Baaaahaaaa🤣🤣🤣
Or the car doesn't run ...
Absolutely excellent
I want to return this iron! When I plug it in and fill it with water, steeam comes out the bottom!
This is gold.
How do people like this function on a day to day basis!
It is difficult....
It is very tiring for me.......💩💩💩
This is hilarious, I almost feel sorry for that guy being so stupid lol. It must be so hard for him just living a normal day to day life. He probably thought Jurassic Park was a documentary. Remember it is impossible to win an argument with an idiot. Thanks for the video :)
I Agree " Arguing with an idiot, is like playing chess with a Pigeon.
Never argue with an idiot.
They'll drag you down to their level and beat you with experience.
It's the reason I always rally to take warning labels off of products...weed out the idiots...
In one of his messages he referred to his kids. Stupid chap but maybe not quite stupid enough to get laid.
He must be one of Boris' advisors!
How do these people get themselves dressed in the morning ffs 🤦♂️😂
They don't, these are the ones we generally see in the corner shop in their nightwear, it's because they can't the hang of buttons or zips!!!!
I wonder how they survive! How do they manage to make a cup of tea in the morning without blowing the whole house up...
Onesies
It is not easy......😟😟😟
I had a buyer complain because an Ikea picture frame I sold her was "completely unusable" because the plexiglass front wasn't even transparent and had black print all over it. It was the protective cellophane cover.
You handled this very well. I honestly don’t know if I could have remained as calm as you did.
Dealing with complete idiots is a challenge. Lol
Lol, it makes you wonder how somebody like that manages to even set up an account to purchase something.
Well it is rather difficult,innit.....💩💩💩
Common sense is not that common.
t2p Apparently so :)
It's like the guy who tried to return a frozen pizza claiming no toppings, only to realise it was upside down.
Pmsl yes I remember that!!
Exactly 😂😂😂👍
Agreed
hahaha so true
I saw a TikTok last week where a girl COOKED the pizza upside down! Needless to say, the mess she made will have taught her a lifelong lesson.....we can hope! LOL
It's cheered me up no end . What a numpty.
perhaps the buyer is Diane Abbot!!!!
I sell old toys on auction, and I would say one out of five request to cancel after the auction claiming they missed something or another. More like they get carried away then crap them selves when it comes to paying.
And for some reason people don't trust items that have been re-listed
You can give ALL the required info in your listing... but if I've learned one thing, it's that so many people in this world just DON'T read things properly!
just had the exact same thing with a scrabble game , trying to explain this to the customer is painful ,
Oh yes good old Scrabble! It's all fun and games... until somebody loses an I - Get it? Lol 😂
I guessed it was that straight away. This problem could have been solved with much less correspondence, asking for a photo of the 'tear' in first reply. X
This buyer could’ve been 70 or 80 years old and remembered what the board used to be like when he was young!
Sure, the buyer flew off to the wrong conclusion, and was somewhat forceful, but again he could’ve been an elderly man who had no idea that Hasbro machine cut the newer version boards, and only remembered how they used to package them. So on that basis one could understand his confusion.
He then spent eight months trying to figure out how to tell the difference between the houses, hotels, and the dice. Oh wait silly me, I should have finished that sentence with !!!
I've only been selling on eBay a few months, not big numbers yet and I've already had my first genius. Sent 2 pairs of novelty socks, person messaged claiming only one had been received.
I was positive both were sent, so asked them to open the packaging and they would find one pair underneath the other. Wouldn't you know it, they miraculously found the second pair right under the first pair. I mean they were different style socks in see through packaging, so even if you turned the packaging upside down, you'd see the second pair straight away.
Don't get me wrong, I can be a little less than observant at times, but surely you'd actually check the packaging (not just the mailing bag) before sending a message to a seller. My gut feeling was they were trying it on hoping to get a free pair, but I actually hope that's the case, it's less scary than thinking people out there are actually this gormless.
I’ve had two issues with a seller and a buyer on eBay spent £120 for a sealed halo McFarlane figure that was extremely rare it may aswell not of come sealed and then when I messaged them about it they said it was a factory error and not too be picky but it was clearly taped back up from the seal of the cardboard it held the figure in poorly then gave me a bad review calling me a scammer yet I spent £120 for the item that should’ve been sealed and I wouldn’t care if it was £20 but I’ll gladly be picky for spending that much, I then also had a buyer buy two daleks from me took 4 days so eBay cancelled the buy someone bought them the day later and the first seller finally got back to me asking when can I get another again and can I pay cheaper since he had no money and I’m gob smart by some people that think they can just treat you like this
Thanks Nic & Andrea, your kind people and it's shameless how eBay treated you. I have sold for years but now afraid to sell anything there of any real value because eBay only protects the buyer NOT the sellers. eBay won’t last like this!
It reminds me of the twister game I bought from china.
All i got was the mat and spinner lol. Guess thats all i need.
They walk among us, had similar issues myself, stay safe
Also had this probelm with a board game - customer caved in when I demanded a return (called their bluff) they claimed ok!!
You are a good honest seller , and keep it up I wish there more like you .
Did eBay remove the negative feedback? Bet the didn’t! Always on the buyers side. No protection for sellers
A few weeks ago I had someone send me a bunch of messages about a shirt I'd listed. Usually if someone is sending lots of messages before waiting for a response, it ends up a time-waster. They wanted additional measurements, wanted money off, kept saying they didn't know where to find things and needed instructions, etc...
My impulse was to be pretty curt or ignore them but I managed to wring out a decent customer service approach and turned out the guy was in his 70s and was pretty new to eBay, trying to save some money on items he really wanted but couldn't afford elsewhere. Gave me a different perspective on that conversation, so I'm glad I handled it the way I did.
I'm not so sure how I would have handled someone being as dense as yours though, and then refusing to accept they're wrong when they've been corrected!
I know this is a VERY old video but I just recently found your TH-cam and have watched some videos so I assume that is how this video got put up into my "suggested videos" from TH-cam. I am certainly thankful to have watched it as I laughed so hard.
I have had some run ins on eBay very similar to yours here. Now I can laugh about them, but not at the times they were happening. I was having to deal with them.
I subscribed now so am looking forward to more great content. I have been loving the videos I have watched so far.
Have a wonderful weekend!!
This happens to me all of the time!
Buyers always threaten to leave me negative feedback if I don’t give them a full refund on an item that has been clearly described in depth within the description of the item that the buyer couldn’t be bothered to read !!! 😡
If they threaten you with negative you can call ebay and they will remove and feedback they give - it is against ebay policy
Nic & Andrea Hills I have phoned eBay numerous times and they have banned the majority of the buyers. I usually have the odd brain dead buyer that claims they haven’t received a package they signed for!? 🙄
@@owencook2332 On rare occasions 'signatures' do not represent the receipt by the Buyer for a variety of reasons... but, this is fairly rare.
Hi Nic i've had a couple of idiots just like this on ebay, and it gets to the point where they can ruin your whole day because they make you feel so angry with their sheer stupidity.
Baz P After years of putting up with it I am much better at not letting get to me these days...
But this one was quite a special case as I felt personally offended with the stupid accusations...
Brilliant! - the idiocy of some people never fails to amaze me.
why didnt you ask for a photo when he first contacted you.
cos he just got angry and jumped down the guys throat, I mean, how dare he say something he sold could be faulty.
Very funny, I sold some computer parts to a chap, he contacted me to say I had sent the wrong items, he claimed I had sent him some Yoghurts. A few messages went between the seller and myself. Finally I realised what was going on, have you opened the box yet I asked? no he said because I dont want Yoghurts. Despite several more messages with him refusing to open the box, eventually he opened the box to find computer parts. I had used a box obtained from somewhere that had previously contained Yoghurts, like many Ebay sellers I recycled boxes for larger items. All this despite having his name and address and my sender details on the box, verdict an idiot.
I had the same problem with a retailer (not on ebay) that I had to return a few items to! When they didn't refund me, I called to ask what the problem was. Turned out they couldn't figure out that a customer might recycle a box and thought they had been sent a water filter (I had used a waterfilter box)!
Learn to turn boxes inside out, so it doesn't display something which is NOT in the box! Cut along seam, re-tape and plain box on the outside! Ta Da, problem solved!
cleanest rip in a board i have ever seen. i have had similar in the past and i have been too afraid of negative feedback so just give in to them. so good advice with your replies to him.
Andrew Hyslop I don't cave in immediately to buyers - depending on the complaint and the circumstances, I only take people seriously if they open a case, there are far too many people who happily fire off complaining emails, hoping to get money off or refunds, knowing that many sellers will refund as a matter of course rather than risk a case being opened.
Did you get any help from ebay? I have NEVER had them take my case and resolve it in my favor. I only got negative feedback once when someone said i did not thank them for telling me the item had arrived when it had been delayed and they had been sending me emails about it. I simply said Ok and I guess they wanted me to profusely thank them for letting me know. Ebay would not remove the negative feedback.
I worked in retail many years, and the customer is not always right.
Well said!
Sometimes you feel some people are not worth the air space. Someone I know had an issue with a dress who said it arrived damaged then found the person on there social media photos wearing it to a wedding so when they tried to claim a refund case this was used as evidence by seller and eBay saw sense and voted in sellers favour. Remember do your own research if problems arise before contacting the buyer. Or just tell them that’s what your doing first.
The uk trading laws are slightly different when selling second hand for trade and private sellers something eBay does not always reflect in its refund policy.
Omg. How on earth did he not see it as a manufactured split. Why on earth do these people reproduce 🤦♂️
I agree with you.
... because they don't understand where children come from ... ?
I have just had a buyer complaining about the plug plants I have sold them. They are vegetable plants that are young plants that need to grow on as state in my listing. However they have left me negative feed back as they are not read to eat. I wonder how they managed to take a breath all these years. Lol
Wow this video gave me flashbacks to when I worked on a helpline. We had to deal with people like that on quite a regular basis, one of the best was telling a customer our web address and they asked me how do you spell dot ....
LOL
I realize this is 5 years later: your situation is why I lay everything out bit by bit in the opening picture. Sure, it's a lot of extra work selling (especially if the sale is low end) but gosh does that effort pay off avoiding buyer confusion. One example I got re negative feedback years ago was from a buyer who accused me of sending him the wrong item when, truth be told, I never had possession of that item in my life much less in saleable ebay inventory. I nicely asked him to return whereupon he'd get 100% refund + shipping. He said he couldn't find it much less take a picture of it. I asked him if he had me confused with another seller who may have made this error. Nope, no matter. I'm at fault. I argued with ebay over that and all I got was suggestion I sweet talk buyer into dropping the negative feedback. That was to no avail after a few email exchanges. That was several years ago. He is still blocked from bidding on my stuff for the rest of my and his natural lives.
He later wrote again to say that the money included with the game also turns out to be fake. Now he's really mad. 😅
Too be honest, I thought the same thing the first time I seen a board game like that. As a child raised in the 80s boards only folded in half back then.
Reminds me I was driving in a residential street and a cyclist came out from a side road so I had to break sharply. He hurled abuse at me.
I took him to the broken double white lines on the road he had just left and said this means you do not cross these unless safe to do so .
His reply was “Oh! sorry I wondered what they were for, thanks ever so.”
Seems Nic you had his brother or him as a customer.
😂 One word springs to mind.... THICK!
Extremely so!
I truly understand how you feel. We have to control our emotions because of ignorance too. The new designs may mean he's an older person who is only familiar with the older version. Change is hard for some people that's why the older version sell today. Not just for collectors, but due to familiarity. Great job on how you handled that situation. Thanks for posting the video. Your helping other resellers become more aware. EBay will remove that review, only if you were given low star rating. My negative review comment was left up, because the buyers gave me 5 stars. EBay stated that the buyer was happy with the transaction, despite the negative review. OH WELL! 😬
I am yet to contact eBay to try to get the negative feedback removed - I hope they are understanding...
Recently had a buyer complained ( vicious complaining) on
a minor thing looking for a discount.. i told him to open a claim and return... his complaint was 3 weeks after getting it by the way.
A few days after I said to return the buyer leaves 5 stars feedback..
After that I blocked him for future buys.
I also sell on ebay and have to deal with this airt of thing all the time. I received a negative feedback from a buyer who paid me via paypal but paypal put a hild on his payment due to frusulent activity on his account. He wanted me to send the item before it had cleared and I said no. He raised a case against me for a refund of the held payment and left me negative feedback. At the mo there is no way of getting Ebay to remove the feedback as you cant contact them.
lol that’s like sending a pack of polo mints back because they have a hole in them!!🤣🤣
🤣🤣🤣🤣🤣🤣😆😆😆😆😆😆😆😆😆😆😆😆😆😆😆😆😆😆😆😆😆😆😆😆😂😂😂😂😂😂😂😂😂😂😂
How thick has this buyer got to be?? He also has the vote.... scary!!
Oh, i only just discovered your channel but i know all too well the pain of idiots on ebay and other platforms. It was @ 12 ins when the customer thinks YOU ade it liek that to fit in the box. Unbelievable stupidity.
Did you ever think he was getting mixed up with the older type board?
My wife is a power seller and for years she has been dealing with this crap, usually the people are not stupid...they are trying to scam her
psstoffnow I am a vinyl reseller and I don’t used eBay anymore. I would if they didn’t include postage as part of their fee.
@@Pauldjreadman Yep. Had a blazing row with them about that. They couldn't grasp that i'd increase postages to cover it, being the opposite of their desired effect.
I had this same sort of problem when I bought a controller for a wii. I felt really embarrassed afterwards knowing I made a mistake by not setting it up properly and I feel lucky that the seller didn't give me negative feedback thinking I was trying to scam them
The public can be a bit dim sometimes I work in a hotel and a lady came to me and told me that the room she was in had no TV I asked my maintenance man if he had taken the TV down to replace or repair he said no I went to the room with the lady and there it was hanging on the wall in full working order lol
Haha this is funny!! Perfect example Nic - Get these now again myself!!
Possibly a little too much lead in the paint on his toys when he was a kid.
You should have apologised and sent him a monopoly £10 note refund.
Haaaa...that would have been rich!
Hi Nic. Did you manage to get eBay to remove the negative feedback?.
Rumour has it the kids had to let him win otherwise he'd throw all his toys out the pram
Your a brave man for selling on there. It's full of pillocks and it seems to be getting worse. I've been on there since 2004 even the scammers seem to be getting more elaborate. I've been ripped off a few times.
LMAO- That buyer was crazy and still didnt understand how the game board was made even after you showed them a video. The other board that their friend had, probably wasnt even the same manufacturer. We had a Monopoly game long long time ago (1960's) and only folded once down the middle, but also it was in a much bigger box back then.
I know this video is many years old, but enjoy watching what you have to go through with some buyers on Ebay.
Thanks for the video and Take care
I really feel for you having dealt with idiots before, well done for getting through it and hope ebay will remove the feedback.
Adverts are every 3 min too often... driving me nuts
ever heard of adblock?
@@Sam-yu4ve What a silly question, obviously they haven't!
Yeah but just like the headlight, couldn't he just send it back to you in ripped condition and and according to EBAY you would have to issue a full refund?
I bet he would complain he could,nt do the tiger jigsaw puzzle he bought ....turned out to be a box of Kellogg's Frosties !!
This buyer could’ve been 70 or 80 years old and remembered what the board used to be like when he was young!
Sure, the buyer flew off to the wrong conclusion, and was somewhat forceful, but again he could’ve been an elderly man who had no idea that Hasbro machine cut the newer version boards, and only remembered how they used to package them. So on that basis one could understand his confusion.
@CyborgGerbil 4 year comment I made. Can't evan remember the vidoe I watched today
Not fair he has to reply,Hilarious great for cold afternoon.My son was on floor in tears
Some people just don't take time to understand and read the listing of what they are bidding or buying on and then when they realise they have messed up they try and turn it on the buyer.
Hi Nick, your headache is my giggle!! Thanks for cheering me up during the lockdown 😀💕🦋🌈
I sold ebooks for 99p and woman wanted a laptop and asked me why I sent her files to her email address. Another is that I currently sell assignments with a picture of a cap and gown, and she wanted the cap and gown for £3.50, despite the auction explaining the assignments provided. She said she had done the course and wanted the cap and gown. That would leave me in negative equity with just paying for postage lol. Some people are just thick!
I know situations like this are frustrating, but the buyer could be someone with a genuine disability, compromised cognitive ability due to an injury, neurological issues. Think of how difficult it must be to go through life with so little understanding.
but the replies to his emails were aggressive from the start too, no consideration he could be dealing with learning disabilities, seems this guy who sells is an entitled knob.
I am a taxi driver that also does longer Tours, I get an emal for a short trip and a day Tour and sent the prices, when they eventually arrived they totally did not stay on the planned trips and Tours, they covered hundreds of extra kilometers not mentioned on the email. The short transfers ended up as a day to Austria.
Luckily I charged them at the end of the Tour and got my money, which was quite a bit less than it should have been.
Then I got an email asking for a Refund as they thought I had grossly overcharged them!
So I came home half way through my shift to send an answer whereby I explained why the end price was much higher.
I then asked If they wanted to cover my lost money for being so generous and wasting my time by having to cut my shift short to answer their unbelievable accusations.
A very long email and the original email was included so they could plainly see why there was a difference in price., why didn´t they just read it first?
Gobsmacking really as she was a teacher, then I stopped wondering why kids can be so stupid at times.
And no, I never got an answer!
Some people are so dumb it hurts.
😂😂😂 Hope the negative feedback has been removed
Your story keeps getting in the way of some great adverts!!
Yes my thoughts exactly TH-cam are pissing me off now they are literally every 30 seconds
My wife sold a laptop clearly titled SPARES or REPAIRS. The buyer complained that it didn't work. I don't think he was stupid, he was just trying it on because my wife isn't a volume seller.
I would ask him to get his sister picture of the board and the barcode, thus you can then tell him if it's indeed a different model entirely.
My goodness that guy is a piece of work indeed ! had a few idiots myself , I got a one over a boxed set of ghost perfume and some french franc coins also got one over a cuddly toy yesterday ! HUM
Real Music Reseller It can be frustrating for sure, we have to remember the many hundreds of sales that run smoothly - and try to forget the idiots and scammers :)
Thankfully Nic I only get problems once in a blue moon as my boss once said that I worked for at Asda people can live bad lives and can be going through a lot of stress so you have to give them a bit of slack . I don't like dealing with negative stuff but its part of the deal when your selling , you even get it at the car boot sometimes when I have been selling
Yeah, we ran a high street shop for 8 years and had to deal with all sorts of crap... I don't let it wind me up, but this guy really was a numpty...
Im my opinion the way he was wording things and his attitude it was like as if he was drunk
Real Music Reseller Ha ha - maybe.... drunk numpties, they're the worst LOL
I want my money back for these faulty socks they both have holes in the top !
The old board games came uncut like that lol
Funny and sad at the same time! This is the third video I've watched of Nic's and I will say....you all have earned another sub in me! These niche videos with crazy buyers are nothing short of gold! Lol
You can't legislate for stupid. Here the first thing we ask for from customers is a picture to explain the problem. Usually the problem can be explained and rectified almost immediately. Saves multiple emails, confusion and assumptions on both sides causing frustration.
The number of times a customer has complained about a "feature" of the item that is entirely part of the design, or not read the instructions, fitted it incorrectly, ordered the wrong size, or tried to stuff the item in the wrong place (ooer!).
A picture just clears things up straight away and you can see the customers problem (or non-problem).
Then you get the ones that raise a problem in eBay without even contacting us. or issue negative feedback because they're not feeling well today (nothing to do with the product sold).
Nic, got some good advice for you. In business no matter what you do... you have to allow for the very small percentages of things that can go wrong. In this case, I would have sent a polite message saying along the lines...”Sorry you are not happy with your item. Please return for a full refund” Arguing with a stranger online is a complete waste of time. You are going to get people like this (small percentage) in this instance, you are risking negative feedback from the buyer. By going out of your way, you can change a negative situation into a positive one. Happy customer....and you get to re-list it. You can’t have 100% smooth transactions 100% of the time. You build these transactions into your business to be able to grow and prosper in your eBay. Although you very clearly in the right. Just sort the customer out and move on.
In some ways though, if I recieved a response like that from seller I would feel they are accusing me of lying and being agressive, its the words "impossible" for starters I have bought things that genuinely have arrived damaged sent a polite email to seller not even mentioning opening a case and been told theres no way it can be damaged, even outright called a scammer - its even worse when sellers don't have tracking so you could wait a week or more for a package and ask for tracking, in that way it would be somewhat suspicious if someone says something has arrived then it arrived damaged but sellers can sometimes be agressive.
It's also funny how he is deliberately mispronouncing words from the buyers emails, when it's clear what they are trying to say, but ignores his own spelling mistakes.
Total or partial think they are not quite as silly as they make out and
that bit was spelt correctly I believe.
Erm, there is always one. Didn’t you upload pictures showing it folded? Oh my.
He will land on tax pay £200 and ask you for the money !!!!
I sold a brand new automatic watch on ebay, and the buyer claimed the watch was broken and didn't work and wanted a refund. The buyer didn't understand that this modern automatic watch doesn't have a battery. It simply needs to be wound up and works with the movement of your arm.. Total ebay idiot.
And that’s why I have finished selling on eBay got so very annoyed at some ebayers lying about what I had sold them I mean I did sell a pair of 100 per cent real ugg boots which I had purchased from a legit company but unfortunately they did not fit me so decided to sell them on and this guy came back to me saying that they were not real !!!!! So I got so fed up refunded the guy who was left with a brand new pair of boots for free basically and to mention I am disabled and really could not be bothered with all the hassle and bad fed back I was left so have totally stopped selling now take care Sharron
Haha what a first class numpty.the world is full of them.i used to work with a guy who is probably related to this guy.one time we had red cola in our drink machine & he refused to drink it because he thought it was normal cola that had gone off.the best one was one lunchtime he looked in his sandwich at the filling & said not corned beef again.when asked why don't you ask your girlfriend to give you something different he replied she doesn't make my sandwiches I do.
Rob Steele ha ha - very funny :)
the old jokes are the best eh?
Yes, but the board game could have got damaged directly after your photos were taken. Not saying you did but some sellers probably have done for whatever reason.
In this case, stupid does what stupid does..lol
Hi Nic. Sorry to hear about that stupid customer. Some people are just idiots. I sold a automatic countertop can opener the other week. The woman kicked off and said that it didn't work. I ended up with the refunding her including the postage. She contacted me yesterday to say that it does work and she put just put the batteries in the wrong way round!
Oh my god! What a classic, I have had so many of these, I was trying to remember some last night but have forgotten most of them...
I've had loads and you just have to laugh. It annoys me mostly especially when you have to refund postage as well. Cost of doing business online I guess.
yup, it is part of the job unfortunately, these days I do not automatically refund as many people try fishing for refunds by just firing off emails, I tend to wait till they open a case.
Refunding shipping is a bit unfair on us really, I've taken stuff back to shops that I've bought online and they never refund the postage! eBay and Amazon should be no different!
hilarious i'm just surprise how this guy was able to figure out on how to make his kids
😂
He had no trouble understanding the split between his wife's legs!
His condom "ripped in half" perhaps?
This buyer could’ve been 70 or 80 years old and remembered what the board used to be like when he was young!
Sure, the buyer flew off to the wrong conclusion, and was somewhat forceful, but again he could’ve been an elderly man who had no idea that Hasbro machine cut the newer version boards, and only remembered how they used to package them. So on that basis one could understand his confusion.
Lol....you couldn’t make it up🤣
I can't believe he was a simple google search away from being corrected but he just wouldn't do it
Can you please make a video of you tearing a Monopoly board in half, leaving a perfectly straight edge, you must have a very clever technique? Can you do the same thing with a telephone directory?
go to USPS website. there are baord game for boxes, dvd boxex and other boxes. you geth for free through the mail
I don't think the buses go where this man lives......
Loved the vid, high five for the patience!
Glad you enjoyed it :)
proper numpty for sure
I guess that person has never played Trivial Persuit the board folds in quarters just like the modern Monopoly
Wow! I just sat here shaking my head in disbelief throughout this video! You handled it perfectly, Nic. Sure hope EBAY will remove that negative feedback, as you clearly do NOT deserve it! I'm so sorry this happened to you but thanks for sharing it with the rest of us.
Lisa... :)
MowiesMom It happens..... unfortunately, after many years of internet trading I realise that no matter how hard you try, you will deal with people like this.
It has happened before and will happen again, I must remember to make videos about this sort of thing, people seem to have enjoyed the story :)
Sold 5 baby’s vests on eBay. Got a message saying 1 had a small stain on and she wanted a full refund but didn’t think it worth sending them back because they only cost £1.50. Refunded £0.25p for the vest and that was that! Absolute loon bags on eBay.
Had you asked for a picture from the start instead of going on the defensive you could have avoided upsetting a customer you seem to quick to distrust customers. You know you were right you just went about proving it in the wrong way.
If he thought this was a misunderstanding I have no doubt he would have done that. Unfortunately he was convinced this was a scammer from the beginning. Quite understandably as the description of "Torn in half" was nothing like the actual condition.
It's quite strange how sellers have to act and behave perfectly but buyers are excused for almost any behavior.
you should have requested a photo first up.