Hillside Honda Odyssey Scam
ฝัง
- เผยแพร่เมื่อ 14 ก.ค. 2016
- This is a video that features the supposedly brand new 2016 Honda Odyssey that I recently purchased from Hillside Honda. But, as you can see, this car definitely had been used (by someone at the dealership) and was very likely been in a car accident that involved the left side of the vehicle (and was not reported).
Here are the various evidences that prove my claim:
• On the left side of the car, fuel fill door is not flushed against the car body. Under high-noon sunlight, you can see a deep shadow beneath the fuel fill door
• On driver side (which is also left side of the car) frame with tail light not aligned with tailgate. It’s off by ¼”
• Again on the left side of the car, the panel for the sliding door switch popped off after two weeks of using the vehicle
• Both car seat latches in the second and third rows are very scratched up
• Both car remotes are also very scratched up
• Child safety lock was on when we picked up the car which also seemed unusual for a brand new vehicle
Thinking back, it now all makes sense why the sales rep offered us a very generous $5000 discount off of the MSRP right off the back without us even asking for it. My wife was expecting within a week and we had two other little ones distracting us which made us an easy target for this scam. We bought the car on a Saturday afternoon and were supposed to pick it up on Sunday morning. The sales rep sounded hesitate and said the car may not be ready and so we changed plan to pick it up on Monday instead. We went Monday afternoon and again the sales rep said it wasn’t ready. So, we ended up making another trip back to the dealership on Monday night at around 8pm to pick up the car. The sales rep did let us check the car inside the service area where there was light. However, it was very difficult to spot these things under a dim light. After a quick check, he quickly drove the car to an outdoor parking lot where there was even less lighting to show us how to use the car.
All the paperwork that we have signed said the car has “1 mile” on it. However, the actual reading was 12 miles when we picked it up. We checked the VIN report and it does not look like it was sold to another owner prior to me. So, my suspicion would be that someone at the dealership used the car, got into an accident, fixed it up and then sold it to me as a “brand new” car.
I called the sales rep and informed him my concerns with receiving a car that was not brand new. He said he was “sorry” and that “no one told him anything about the car”. He then said he “will talk to his manager and will call me back”. But, it has been several days and I have not received a call back. And, I honestly don’t expect he will ever call back for this matter.
I have used to think Honda is a reputable company that manufactures reliable vehicles. This is the first time I have purchased a Honda vehicle and will be my last. I hope that this review will serve as a warning to our friends and families and their loved ones to not purchase any vehicles from Hillside Honda in Queens, NY.
Ive worked at dealerships since high school. Almost 20 years. Don't trust anyone.
im not trusting you
Thank you. Finally some honesty from these fucking hacks. Only takes them to be anonymous. Can’t act like a decent human and make a wage. Gotta fuck over each and every person they interact with
The bad part is that even employees usually know right from wrong but if the boss man tells you to do a hack job, well...... he signs the paycheck so such
as it goes.
I've seen $50k cars come off the truck bran new, shit gets scraped along bottom of rocker. Fuck it customer won't see it send it down the road they say. You have to be careful buying cars.
Any tips?
the manager used it brother....i worked at a dealership for 10 years, and trust me, your car is anything but new.
8000RPMS they reset mileage or something?
do they?
they take it for test drives/personal use
As a tech at a new car dealership, I can say, yes we do drive the cars a little bit. That is actually my job at the dealership. We drive them around looking for any problems. Just the other day I had a brand new 2018 Equinox show up with 2 miles on it and the drivers window had fallen off the tracks. A 2018 Silverado 2500 missing the spare. A 2017 Volt with loose bolts on the pass seat made it rattle when driving. We would not be able to find this stuff without driving them around. They don't always show up in pristine condition from the factory.
As for the panel on the back. Some vehicles have recalls done before they are even sold. And the panel may not have been reinstalled correctly. It happens sometimes.
The gate being not properly aligned is a simple latch adjustment and your dealer should take care of it free of charge.
The scuffs on the keys definently do look excessive and we would never deliver a car with keys that look like that. And as for abusing the dealer plates; I certainly don't and I would frown upon anyone that does.
@ Ben Brunelle - That's called PDI. And being that you're only a tech there, you aren't allowed to abuse dealer plates. People higher up are abusing it.
Your first problem was buying a honda for 37k
JustinAbroad 🤣🤣🤣
Insane for sure
Should’ve walked away when a new car has 150+ miles on it. Bad indicator
JACOJE LYNX That could be a lot of test drives or a transfer from another dealership.
Exactly... 90-150 miles is pretty common.
Bob I got my new car with 4 miles (2018 Honda Accord)
This was obviously a demo, & some cars that are high demand don't get discounts. This car though does look damaged so the deal sold reflect an equivalent discount .Look at your deal.is it below book value? .its insane what people don't hear when the sales staff tells them details. like people being showed what 3m film would be applied to their car then demanding after that .its was suppose to be the entire car, or demanding a new car because it doesn't have 0 on the odometer. Good tip though I'd too thoroughly read over your deal before before you sign & make sure you understand the math. Car sales is a numbers game & there's a lot of competition & not as much profit in selling a new car as people think.
JACOJE LYNX even if it had 150+ miles on it it could have been a dealer trade,
As a porter at a dealership I would have to deal with some dealer trades, I’ve had to get a car from a dealership over 300 miles away because the customer wanted a specific car, and the only one that one 300 miles away so when it was finally delivered it had 324 on the odometer
Did they at least use Vaseline when they stuck it in ya?
lol
Jason Addison they don't at hewside hawnda
Savage, but true!
Jason Addison they used dirt
quartz sand?
I wouldn't be surprised if that car had a collision on the dealer lot or during a test drive.
Very possibly could have. If the owner decided to pay for the repairs, it could have gone to a shop with out insurance ever knowing. Then the work wouldn't be on the carfax, allowing the dealer to sell it as brand new again. Depending on the damage, the dealer could have still ended up making a profit over the cost of repairs.
Cars Simplified they wreck em on the lot all the time. roll it straight into the shop
Cars Simplified ... I have first hand knowledge of this happening. Back in 2004, I was test driving a ford explorer sport- track. The salesman gave me the key and told me to drive it around the block, while my wife stayed at the dealership. Coming around the last intersection, the vehicle RAN OUT OF GAS, right there in the right hand lane of a VERY busy highway. I went into a nearby restaurant, to phone the dealership about the problem. While making the call, I hear skidding. I look up, and a car had suddenly stopped behind the now disabled vehicle. Another car sped up behind that car, skiided, hit the vehicle in front of him, bumping the other car into the test vehicle. It was very minor damage, a few scrapes and bumps. Upon getting the vehicle back to the lot, the salesman STILL TRIED TO SELL ME THE TRUCK. " Oh, we can bump that out in a jiffy"... I told him " you got to be kidding me". So, I have no doubt that this goes on without peoples knowledge. And I have no doubt, that this place sold that vehicle, WITHOUT having fixed that minor damage.
Kenneth P. It happened while you was driving it lol not like the was hiding it from you lol.
Ya I worked at a dealership for 3 years, and any time a new car is damaged it is sent to whatever shop onsite or offsite for repairs and you would most likely never know anything about it. I have seen new cars sold with damage that customers never saw but I brought to the attention of the salesman who said "hope they don't see that".
It could have been damaged in transport, or it could have had the odometer rolled back. Did you ever check the miles on the ecu?
KFStreich digital odometer cant be rolled back. Dash could be replaced or ECU replaced tho. Whichever one records the mileage
You guys both bring up great points, didn't even know both points.
KFStreich they can’t be rolled back but they can be reprogrammed I did it loads of times when I put a used unit and I need to set the Milage acording to the ecu
Elyas Rasti my jackass buddy rolled back his miles on his 2015 taurus lease, so it can be done.
Even if it was damaged in transport at the dealership a pre delivery inspection has to be done before going for sale. These little things like the keys damaged, the gas door, etc has to be written down and fixed. They scammed this guy.
Looks like you got a managers demo
Yep
They did all that in less than 200 miles?
uuuumm no, any recent Honda has the millage stored in the ecu, you can swap the gauge cluster out and just lose the trip computer info. shows how much you know
And no a dealership dose not swap gauge clusters everyday, 80%+ of the time its basic maintenance and bullshit warranty stuff.
If you think that you have no idea what your talking about. If anything the issue is predominantly leased trucks and exotics.
+CANTSiR All it takes, I'm not to sure about this odyssey having it's miles rolled back. I think it might be something along the lines of a demo that might have been in a accident. But can't say for sure without seeing the car.
the van was backed into something with the gap distortion on the rear end
You should have refused to take it and file a complaint
it's all little things you notice over time, but good salesmen will never let you focus that hard before you buy it.
I once took my car in for regular service at the dealership, they gave me excuses for not being ready to pick up for 2 days. When I got it back, I realized immediately, that the driver's door was NOT the one that I came in with - the scratches on the arm rest and window buttons were different! They denied that something happened, but I knew they had dented the door and replaced it. Never went back to them, they are no longer in business (Chrysler dealership)
Paul Moffat Chrysler is dying
Well Chrysler is trash sooo
Alan Castillo no they arent they are more successful than ever quit pulling facts out of your ass
Alan_Akbar What I said was my opinion and you just saying "they are more succesful than ever" doesn't make it a fact also, so chill dude.
Still think what I said it's true tho
Alan Castillo you posted it as a fact not an opinion
It’s not Honda the manufacture itself that you should be disappointed by, it’s the dealer, I hate how we have to buy cars through dealers, no consistency from dealer to dealer.
Charles Conway *Supreme Leader Aleks
this is my local honda dealer, they’re known for shady business
Take the van back
Yup!
You got a previously used or wrecked car!!! Go back and demand an answer!
dcpc08161992 No, if they used the car as a rental vehicle for their dealership then took it out of service then place it on the lot they can still sell it as a new vehicle. I work @ a dealership who does this all the time.
Internet Weirdo
He said it had 12 miles on it. That's all from predelivery/test drives from 1 or 2 other perspective buyers. Previously damaged, yes. But not used
Internet Weirdo just because they do doesn't make it ok!
Well regardless of the previous use if I buy a car new I expect it to be new as I receive it not with body damage it clearly have either frame or body damage there is no doubt about that and was clearly used
Cruzing 93 it turns out dealerships can "fix" odometers, this is usually used for instrument panel replacement, it could have more if the ecu was read.
It’s been in an accident
Rick Harrison how much could I get for this van?
Rick Harrison your show was an accident 😂
Rick Harrison
You should probably call in an expert to confirm it
Ok get one of your “friends” on the phone😂
I thought the same thing. With the fuel door and trunk not being flush being the biggest give aways. But the trunk also appears to be a different shade of paint to the rest of the body.
It's not a scam if you didn't do your homework on there vehicle. 130 miles means the dealership used it for up to 10 months either test drives or employees using it for personal use. Or even as a courtesy car.
That model 2016 could have arrived at the dealership mid to late 2015.
Aside from his issues with the cosmetics, your warranty starts at what ever the delivery mileage is... you get the full warranty... that is why the current vehicle mileage are on the contract... the other issues....scuffed key fob's and other cosmetics issues should have been noted...
this is exactly why each time i buy a new car i still check all the body lines, paint, hood, tires etc. even when my new audi was still in wrappers. my friends say im paranoid but this is exactly why. good luck
Even still in wrappers who wants to get a car with screwed up panel alignment.
Here's one ! I work for a large supermarket chain on the East coast.One of our drivers went up to the ports of New York to get a trailer of bananas. He was talking to a auto carrier guy. He said when the cars come off the ships, Audis, Maximas, Hondas etc. if they have a scratch that's just a half a inch anywhere on that car, they pull them to the side and a fork lift takes and crushes them right there at the dock !
That seems really wasteful.
Who cares about "Giving them hell"? Did they refund any money overpaid?
phillip li. you have get your brand new car wrapped in gold and it doesn't mean a thing. Because the car could have had an accident while being off loaded from the ship plane or whatever, and repaired and you would never know.
Why would you go to Queens to buy a new car...Hay Tony we got another fish
bitukukuasukgremany3 scratched up key fob? forgettaboutit
Bada bing!
Bada bum!
Bada *OOOOOOOHYEEEEAH!*
WERE WALKIN HEREEEEE
either you are not telling the truth or you have very poor vision. why didnt you check this as you picked up the car? and if you did why did take the car???
amaury35 if you read, in the video description, the pre purchase inspection was in a relatively dimly lit area. The bright sun makes these defects obvious.
Who checks a brand new car
Ant caring purchaser idiot
Pat Garvey exactly!! too many people think they know best:( if you buy something "new" make sure its god damn new!!!
Fredy Rivas everyone with a brain?
shouldn't a new car have like 0-10 miles on it ?
Anthony Johnson No, a "new" car can have hundreds, if not thousands of miles on it already.
thousands lmao
Jamie Lannoo Yep. Dealerships will lend new cars out as demos to salespersons and managers, you'll see them for sale with 3k on the odometer. Usually less though. They'll make up a story on how the car was driven from Texas or something because someone had "ordered" it, then they changed their mind. It's all lies.
Hussein Rizk I sort of agree. Suckers are born every minute, true, and there's nothing that's going to change that, but that doesn't mean taking advantage of people that are not properly informed or that think that everyone that talks to them is telling them the truth, is warranted either. Could happen to you, or someone you know, a family member or friend, etc. Anyone that's looking to buy a car. These sales managers are highly trained in the art of pathological lying and how to state untruths in a way that let's them "escape" if you do catch them on something. I've bought and sold used and new cars for 20 years, as well as work on them. I have seen and heard terrible stories come out of dealerships LOL
My dad got a Chevy truck and it was there “demo” truck it had a couple thousand miles on it but was still a “new” 2018. They did tell us this though and we got a really good deal
PUT A BLACKLIGHT ON INSIDE AND BE AMAZED!!! Then take your findings (along with this video) up with the dealer's dealership? Man that manual cover was old af.
New manuals come wrapped in plastic.
Nobody reads car manuals.
Car manuals can be an important reference when you're in a pinch. You can download the same manual to your phone if you want to be able to search it easier, but it's still the manual. A lot of custom features have specific ways to set them up properly.
the first thing i did when i bought my car (a used 1998 chevy lumina) was spend 3 hours reading the manual because it taught me how a lot of the systems work and how i can take care of them. Combined with internet knowledge, I know how to fix a lot of stuff on my car because I intend to take care of it and keep it running for years.
New manuals come in plastic???? My last several new car purchases over the last two decades are: 1997 Mercedes Benz E320, 2006 Honda Pilot EX-L, 2013 Infiniti JX35. In addition to that, I've done a butt-load of test driving new cars and I always ask if I can see the manual to check some service things to make sure it matches what I'm being told. The manuals are always in a plastic bag in the trunk. They are not wrapped in plastic----they're just tossed into a plastic bag that also contains all 4 carpeted floor mats, and in the case of my new Infiniti, the wireless headphones were in there as well for the rear DVD system. I'm not saying you're wrong---I'm just saying that I have never seen new car manuals wrapped in plastic before. What make/model have you seen this in?
Andy Smith I worked at a garage that serviced a big rental fleet and all new car manuals (and all the other bits you mentioned also) always came sealed in individual plastic bags, in every make of car we serviced (chev/gm, toyota/scion, infiniti/nissan, hyundai/kia, dodge, and ford).
Maybe it’s a demo car (showroom car)
Run a VIN number scan
That’s what car fax is
Don't take this the wrong way, but I have been itching to post this somewhere...Those who object to “PIN number” on the grounds that the N in “PIN” stands for “number” in the phrase “personal identification number” are quite right, but it may be difficult to get people to say anything else. “PIN” was invented to meet the objection that a “password” consisting of nothing but numbers is not a word. Pronouncing each letter of the acronym as “P-I-N” blunts its efficiency. Saying just “PIN” reminds us of another common English word, though few people are likely to think when they are told to “enter PIN” that they should shove a steel pin into the terminal they are operating. In writing, anyway,“PIN” is unambiguous and is better used without the redundant “number.”
The same goes for “VIN number”; “VIN” stands for “Vehicle Identification Number.” And “UPC code” is redundant because “UPC”stands for “Universal Product Code.”
Similarly, “ISBN number” would logically mean “International Standard Book Number number.” It’s fine to say just “ISBN,” and that’s what most professionals in the book trade do.
I've had an interior side panel pop off on a brand new Civic. It just was simply not full pressed in place at the factory. The dealer just pressed it firmly and then never a problem for 11 years. Until recently, on the same car, 11 years later, I pop the same panel off to replace the fuel door cable. The reinstalled it, then a few days later it popped off just like new, so I more firmly pressed it in, heard a distinctive "pop" as the panels interior plastic latches finally engaged properly, and it's been fine since. Brand new cars have issues too.
I looked up Hillside Honda and they have fairly poor reviews. That should've been an immediate red flag to you. I drove 516 miles round-trip to pick up my new car from a highly reputable dealership with a team of diligent, integrous, and upstanding employees. I'm not saying you have to go out of your way like I did, but there are good dealerships and you should do your research next time. Don't be lazy. And like others have mentioned, you should've checked the car before signing. Even if it's new with 7 miles on the odometer, there could be flaws from the factory, delivery truck driver, wash & prep guy, or sales staff moving cars around. As a personal preference, I avoid buying from dealerships in NYC or any metropolitan area because the dealerships have tiny lot space to work with and cars are packed bumper to bumper, door to door and most dealerships park brand new cars on the street unattended for weeks.
Maglia Rosa I once got a lemon from a high review dealer.
What did you buy a spaceship? 516 miles??? All that gas and time smh
Are you actually saying this is good fault? You're a fucking moron.
One thing no one has mentioned is the number of people who test drive the car. That car has 114 miles on it, so it's not brand new. Also someone from the dealership could've borrowed the car for personal use. I had a friend growing up who was neighbors to an owner of a dealership. He would have a different vehicle every other week to drive home in.
A few years ago i was made redundant and looking for some work. I drive for a living and a chance came up to drive brand new BMW,SEAT,AUDI,KIA etc cars from a local port and get them ready for pick up ready to be sent to the main dealers to go on sale. All cars are in transport mode which means they arent at full power etc. I can tell you right now that by the time a brand new car reaches the main dealer it will have covered about 50 + miles at least. I had to drive maybe 10 miles from one dock to another, and then the cars get driven around to be prepared and valeted,waxed wrapped etc ready for car transporter to take them.
A simple paint thickness checker will tell you if it has been repainted or was just poorly assembled. If it has been repainted you have a case for fraud. If not lemon laws apply to defects that obvious if they can't fix them.
Michael Wilkening You expect people to buy a few hundred dollar tool just to check one part of a NEW vehicle sold by a dealer??
It costs $25 on Aliexpress.
Boris Which probably doesn't work.
Nayr, Or you could swing by a body shop and ask them to check for you, I'm sure they have one.
I'm sure they do, but they would charge you and it's just unreasonable to expect every person looking at buying a NEW car to do this. And this is only checking a single component too. Why not stop by like 10 different places to make sure the new product you're buying isn't actually used.
I worked in a collision center as a body tech assistant AND paint prep. This car has had prior damage. The paint color on the quarter panel and rear gate DOES NOT MATCH! The off gaps on the rear gate and gas lid are HUGE give aways that there is SOMETHING wrong. Not to mention the outie on the gas lid and the defect on the panel. They couldnt even properly snap the inside b pillar panel on properly.
This was never wrecked the taligate is not adjusted well from the factory. White paint on Honda's are shit, they have trouble with white. The deforms on and by the gas lid is from the factory. If it was built in Alabama that plant has terrible quality.
I work in paint prep at a collision center as well, and you should know as well as I do that parts are painted separately in the factory and panels are off straight out the gate. That's why when you repair and paint you blend panels that butt against the work. Especially on 3 stage. Even gaps being off are common on brand new vehicles.
Angel Medina a
Exactly, my 2016 honda pilot came with many of the same issues, including the gas cap.
Angel Medina my mazda went in for body work I had to go back twice because panels didn't match up and rock guard was put on way to high. They told me it's better I had them repaint it because it didn't match I have pearl white it's a tricoat apparently hard to repaint
Hello, I wonder what's the outcome of all this? Did you finally get a replacement?
You did not see this when you before you got the car?
Ignacio Corre they dont show you the exact car when you are looking for one... they show a showcase and at the end they give you a car that is stored in the back. They just need to know color and model
Miami Heat are you serious? Do they actually switch up a different car?
Miami Heat What are you talking about lmao before you sign on the day of delivery you see the exact car youre getting...
Miami Heat you’re an idiot
Miami Heat Dude. That's what happens at the McDonald's drive-thru. You order what want based on the menu pictures and then the order is handed to you at the 2nd window. Buying cars is different. They show you the exact vehicle you're going to purchase and if it's a brand new car, they'll go over the features with you as well as a walk through of the exterior and interior. This guy was obviously clueless or was too afraid to bring up his concerns prior to take possession of the vehicle. I'd rather hurt the feelings of a salesperson than willingly get screwed.
I'm sure there's a lot of people out there that agrees with what I am going to say. First off, sometimes when your out looking for a new car you forget to do somethings while checking the vehicle after looking at some. And sometimes, the dealership will park the vehicle at a certain place or angle to hide the flaws. This is typical, at various angle the car can hide flaws. As for the gas lid, surely it is not a flush fit. Also, the pearl from the quarter panel to the deck lid looks to be off in color. The quarter panel is a shade white and the deck lid is a shade yellow. Possibly telling you something had happened to the left side of the vehicle. Also, you did purchase a family van, so yes someone window shopping might been shopping with their kids!
After looking over between 2:20-2:30 minutes, you can clearly see the left sliding door being yellow like the deck lid and same as above the sliding rail. At factory the bumpers are painted away from the body of the vehicle, but in this case their is a huge dramatic difference in the color of the rear bumper. The front and rear bumper should make close but shouldn't be that obvious either!!!
why you typing what was said in the video
Echo Beats I don't agree so fuck off
Take it to an independent repair garage and get them to check it over, if report comes back as damaged vehicle, then I'd drive car back to
Dealership and moan like fuck to them and get a replacement
Jimmy Rustler to get a new car i would
Why would delivery be taken before checking ahead in daytime .
keep the car and get your money back for that shit jk thats not how the world works
No bro this is Lawsuit worthy
A NEW car shouldn’t have more than 20 miles on it
Other than all these minor things its a good car right? I mean, it gets you from point A to point B safely? If yes, so what if the car was used?
Take it back and tell them you want a touring touring elite for the same price they sold that EXL to you
blue light idiot
Gavrila Petrovich idiot
Dude Duderson idiot
HTR IOUS idiot
Unknown Horror idiot.
Idk why the fuck you'd be filming this shit...I'd be back to that dealership chewing someone's ass out, as well as contacting Honda corporate directly...not to mention you have 30 days to return any vehicle and that's exactly what I'd have done demanding that they order my "NEW" vehicle from the manufacturer to be delivered to my home free of charge and with either a variety of added features free of charge or a greatly reduced price of the vehicle and or extension of manufacturers warranty...and while waiting for my "NEW" customized vehicle to be delivered I either keep possession of the "scam" car or have a loaner or rental given to me at no cost to me and of equal or greater value than my "NEW" vehicle!! Oh and free oil changes from the dealer for 1-3 years depending on how much of a hassle the whole experience was...
he's a passive aggressive Easterner, the kind who ruthlessly cheats on tests to qualify for the 'best schools... warms my heart to see someone take a chunk out of one of these parasites' wallets.
Minnesota is passive aggressive. The east coast is just aggressive.
jayfitch22 that's extremely jewish of a thing to ask for. Like, I get that they should get ypu a new car, but they don't have to fucking send your kids to college for free
thecauseandfx guilty
Yes we are aggressive on the east coast but il take aggression over entitled self victimizing snowflakes on the west coast
Did you buy this sight unseen? This is the kind of stuff you recognize before or after a test drive.
10+ years auto sales here, questions did they have a service center and body shop where you got this Honda ? How many miles when you got it? Was this fan in showroom?
It is probably a loaner car before, or production trail car, should have inspect your vehicle before you buy
The_vb Or the dealer should disclose that information before ripping people off.
But it only had 12 miles on it when he got it, so was likely only test drove once or twice before he bought it.
The_vb if it was a loaner it wouldn't have had 12 miles.
Damaged in transit on the delivery truck or rail car
I am pretty sure it is the same in all states, but here in Maryland if a dealer uses a car as a loaner vehicle they have to title it to the dealer. I purchased my car that had 1300 miles on it and it had to be sold as used because it was a loaner vehicle. They can normally be sold as new up to like 3000 miles if not titled.
Why did you not check these things out BEFORE you bought it?
Mark Day if they aren't noticeable immediately most people don't inspect a car that is sold as "new". It wasn't a used car.
Many people are fools. When you're dropping a decent amount of money, it is in YOUR best interest to protect your own ass. Failure to do so, ends up in a youtube video.
Mark Day right lol
Mark Day idiot, who is gonna look at the car seat clip? The back light that hard and the gas cover??
Is there a way to find out if odometer was rolled back?
Any new updates or dealer response? Im very interested to know what happened.
They just bought a new gauge cluster and put it in. You can check the engine hours and mileage from the PCM with an automotive scanner... Jesus..
Great tip.
Cluster is digital, not like the rotating miles in the old days, it reads from the computer
BassManBobBassCovers Whoa didn't know that. That's awesome. Any more info regarding this?
A new cluster starts at 0Miles. I know from experience!
Surprised this post got attention with my foul mouth lol... :D
Only the expensive $1,000 scanners can check mileage and engine hours. Most to all mechanics will have those scanners.
Why didn't you check before you signed on the dotted line.....?
Bernard J Fortin exactly!!!
Bernard J Fortin read the description
this man has never been to a dealership
Bernard J Fortin I
Bernard J Fortin SERIOUS. If I was to buy any new car. I would look it up n down. Before even talking about signing. Your a fool for not looking at all this the first time around. Your loss. Dont be mad at a car dealer. Because u bought something you didn't have to.
Can someone help me? I am trying to decide between the all new 5th generation 2018 Honda Odyssey with 9-speed SBW transmission and the 2018 Toyota Sienna with the new 8-speed transmission.
What about if it came from a hurricane zone? And they relocated it as a loss at auction new, but it was floating in flood water and then transfer? Explains the damage maybe....
Probably a demo and they changed combo meter
Why do you buy from a dealership in Jamaica (Queens)? People don't say lets go to Jamaica to buy from honest business
Peizxcv Where's he gonna go? Jersey, Long Island? Philly? There's crooks all over the Northeast.
J josephm You are right. I guess he need to go seek out a wealthy suburb dealer. The dealers on Northern Blvd, New Rochelle and Jersey are all crooks.
What about Central Ave in Yonkers?
Peizxcv Huntington Honda is better
Jamacia queens is sketchy. We got off on the wrong trian going to Westbury to buy my used 2013 jeep wrangler unlimited. Looked it over with a fine tooth comb found some minor issues and got $750 off the price
So it has been almost 2 years since you got your van. Has the dealership ever followed up?
How many miles were on it when you bought it?
New means it has never been titled not that has never been used
it's still unethical to sell a car that has obviously been damaged and extensively used for daily tasks as brand new
New means new. Unless you're a fucking sketchbag that would steal from his own mother or some shit.
Simon WoodburyForget exactly
I made sure my car had 0 miles when I bought it, I test drove it and purchased my 2015 Mazda 3. Try to be a little more picky when purchasing a new car.
redseasplitter no cars truly have 0 miles they get tested from the factory for a few hundred to a thousand miles
Did you take you're own trousers down or did they help you with that at least.
so no spedo readings or anything i mean if its new what are the miles on it.
Why wouldn’t you look for all this stuff before buying it...?
Darren Harman Bmx Because it was new. A new car should be exactly that, new. Even if it's a dealer demo, it shouldn't have all this stuff wrong.
moonbeamskies that's a terrible excuse. That's just being lazy.
Cause he is a heccin borker
Todd The Triumphant I agree my mom bought a qx60 that was a demo for 10k cheaper then retail and I still went and looked at everysingle little thing. To make sure it was all fine either way it came with CPO warranty and wasn't sold as new even though it only had 2k miles on it
Probably a mileage rollback, dirty dealers often do this to demo and program cars.
Larry Reagan rollback...lmao
Im a mechanic at a car dealership.
And i can guarentee you, we can not "rollback" the mileage"
Hi. I don't have a dog in this fight, but Nick, that's a stupid argument. Do not use anecdotal evidence when attempting to determine fact.
I fail to see how its a stupid argument when its a fact. But if thats how you feel. You go with that.
Not that im saying the condition of this van. Is acceptable. Because its not.
Perhaps you should review what "anecdotal evidence" means.
How old r u
Somewhere between 1 and 40
Greez-Eh-Peezy it's an Internet meme.
Vunter ok I wouldn't talk about a Scion when you have a mini Cooper as ur pfp. Lol
Downhill Honda now
Was it me or did that rear hatch look darker then the rear quarter panel?
Abused demo?
but didn't you see all these before you sign the contract? and if you didwhy did you sign and accept the delivery?
GETREAL! You expect him to check the baby latches inside the seats in the off chance a Honda dealer is scamming people by selling a used car as new??
Nayr, did you ever think that maybe other people test drove the van before this guy bought it and perhaps brought their car seats to see how they would fit in the van?
Did those those people also wreck the car during the test drive to test how well it can be repaired? The dents, misaligned gas cap, evidence of repainting, interior wear, broken interior pieces, etc all fit with a used car that was in an accident being sold as new.
if its been used as a demonstrator for test drives, then it isn't new, its used. he paid for a new car. i'd be pissed off too.
A new Odyssey ain't cheap. Maybe I'm off my hinges but as I see it, if you care about what you're spending all that money on, you should probably go over the whole thing before you make a decision on it.
Ok, so what was the end result? Did you bring it back to the dealer?
Every time I’ve bought a new car, you do a thorough walk around and note this kinda of stuff prior to taking delivery.
You could’ve had this problem with any car. Don’t blame Honda 🤷♂️
Loaner car or demo car take it back u should of looked that over. But who cares is newer than most ppl cars here.
I'm curious, was this issue resolved?
This has been in my recommended for more than a year. I finally clicked lol.
The panel could have just popped out if you parked in a hot sunny spot. Take it back asap... go to dealer and show them everything...... don't wait..don't attempt to fix anything yourself you'll void the warranty... if you have payments don't pay anymore til it's fixed..
I buy only American , Chevrolet ! ..........
That is how you ruin your credit.... The car isn't unusable and you signed a contract. You don't stop making payments, you take it in and have things fixed.
Chevrolet. That's Government Motors, yea it is. Your tax dollars at work.
No that panel wouldn't just pop off in a sunny day. The open seal sets over top it and that b pillar sets into the body. All car manufacturer do shit work like this you just have to pick a good one
I just have one question... why would you buy THIS car from THIS dealership if you're that unhappy with it?? You didnt bother to inspect the car or anything like that before buying it??
or maybe check the reviews on the dealer
Let me ask you something, when buying a car that you believe is BRAND NEW, why inspect it? I could understand why you would with a used vehicle. But a New vehicle, the common person wouldn't even think to inspect it.
Common or just ignorant?
Austin Carrales Because it can be damadged, if you didn't know, you can't trust anyone. So don't be such an idiot and check your car very well bevore buying it, or you will be unhappy...
I inspected mine lol. I even asked the dealership not to wash it when it came in because I didn't want any swirls in the paint and I wanted to be able to see the car untouched. I work at a dealership and I check in most of the new vehicles that come in. You'd be surprised what can happen from the time the vehicle leaves the factory to the time it arrives at the dealership.
How bad did you try to negotiate?
Have you had a chance to do a side by side with another brand new or at least slightly new odyssey? do some comparisons with a few odysseys and you can prove alot to them
Sadly those specific kind of car are used as a taxi/shuttle. worked in a dealership and they had crash with it, tire blew up damaged the whole back right side fender. a little bit of paint, replaced the tire and the rim (yeah the dude drove 10 miles on the rim :S) then they sold it as new.)
also, voicing your concern about that fraud is not a good thing if you want to keep your job.
Voicing concern over fraud is how you stop fraud. Why would some real estate company care if their employee showed a video of how they got ripped off?
i was talking about my situation as i was working, as mentioned previously, in a dealership that did those kind of thing.
as to why they care if their employee showed a video. because that could prevent them from frauding and making more money.
A D that's if they can track down his hard to identify TH-cam account
Honda still make, so far, very good cars. My opinion is not to judge a brand just because a dealer does cheap tricks, it's only the dealer's reputation in game. Me personally, I would trust Honda. That's my opinion. Anyhow, I hope you already did something by now. Good luck anyway!
LOL as soon as I saw the library bag I knew instantly it was from Queens 😂
Lady came in to purchase insurance for her car but we noticed the vin on the door did not match the vin on the dash. She went back to the dealership (it was a rinky dink mom/pop place) and they told her one the guys there caused an accident with the car on the driver door and they just replaced it. I don't remember if she still kept it or turned back in.
Why didn't you point these out when u went to collect the car
ADEBISI ADEBISI he is probably a beta fish
Should’ve bought a used one worst thing that would happen is it was actually new
The reason why: it was used by a manager or sales associate as work incentive. A good dealership will tell you that and give you a discount. But that’s pretty low miles so who knows
Did you get this sorted out in the end?
Agree the car could have been damaged when delivered to the dealer but you shouldn’t have to accept damaged goods.
You should of never taken delivery you should of never signed for it and killed the sale of the vehicle it's obvious it was a demo vehicle people test drove
I believe a car can still be sold as new until there has been a sale. So in other words, the dealer/sales people may have used it for personal use up until the sale. Shady business practices, sure. I hope you got a great deal on that. My 2011 car that I purchased brand new and now has >100k miles on it has less flaws than this van. I would return to the dealer and file a complaint. Or contact your local news.
Also for future reference, always always always INSPECT the vehicle before you sign the paperwork. Even if it is a brand new vehicle. It will save you a ton of heartache afterwords.
a car is considered new as long as it hasnt been registered ,this car looks like it was used and possibly in an accident I dont know what you can do about it now but I would bring it to there attention and tell them you will go on yelp and other social media outlets and let people know your experience and maybe they might work with you keep us updated
H K it's new until it's titled and registered.
cano malo it's a Honda it's an econobox if he wants quality then don't buy a Honda.
Depends of the state. In MD you are covered. If the car was used by the dealership, then it is not considered new even though it has never been sold.
That's been my experience. As far as the dings, how long was it on the lot? Did it go to an off site sale? There is also the possibility it was DIT (Damaged In Transit) and repaired then sold. It may of been demo'd to someone who installed a child seat. Yes it's unfortunate you need to check over any car you buy new or used for damage, defects and missing equipment. It didn't used to be as much of a problem with Hondas as they didn't spend as much time on the lot and didn't get lot sickness, but with some of the domestic manufacturers, especially big stores for a car to be on the ground for 200 days before it's sold
UPDATE what happened with the car?
I live in Illinois outside of Chicago. I work next to a shop that repairs damaged new cars specifically from dealerships. So here is something many people do not know: when a new car is damaged in transport, sitting on the lot at the dealership, from an employee at the dealership the car can be fixed and sold as new. If it was never titled to anyone, its new. I saw new cars with huge scratches, dings, dents, and was shocked the first time I saw it. The repairs were very good. However, I would have been pissed off to know my new car was damaged at all before I drove it off the lot. This is a secret they would never tell you at the dealer. Pass this on. Make sure you look over every spot on the car.
its ben in a accedent
and its. Should be it's.
Should also have a period at the end of your sentence.
You also forgot the a turns to an an because the word following it starts with a vowel.
TheHB'STech JZ yeah
You also spelled accident wrong.
Honestly it's your fault this is why you check out the car BEFORE you buy it I thought it was common sense
The car was sold as a new, unused car, idiot.
Maarten van Rossem Lezingen Anyone with common sense would still look a car over that they're buying, "new" or not. Makes no sense whatsoever to not do so.
Wesley Teague Sure, I'm 100% positive you wouldn't have made that mistake before watching this video or being told so by your dad.
Maarten van Rossem Lezingen you still look over it (idiot)
you guys are so dumb, clearly never bought a car in your life, he bought it from a Honda store, not a used car seller, they don't give you time to check that, you look at the floor model, not the actual car, sign the contracts, then they get the car in. holy shit, TH-cam is full of 14 year olds now a day apparently
What was the reason you picked a car like that?
This was posted over a year ago. Updates??
People in the comments are real professional car 'buyers'. When a dealership advertises a New car who in their right mind says 'hey maybe I should check this brand new car for any flaws'.. NOBODY! The guy got ripped off. Maybe this should be an eye opener for shady dealerships and it's up to us as consumers to never trust even a top end dealership. Don't blame the guy. Blame the shady dealerships who don't make the flaws known.
PRANKurFACE except people do say that. Why would you spend all that money and not inspect your purchase? I work at a body shop. We've fixed "brand new" cars for dealerships that were damaged in transport or on the lot. It's a very common thing. You'd be crazy to spend 30k and just assume what you're buying is perfect.
Jonny Trapstar It's a common misconception that a lot of people think that their "new" car is perfect. I've gone to dealership that we're selling "new" cars and it's usually the shitty paint job, leftover masking tape or poorly aligned panels that give it away.
Buyer beware, bud. I do photography for any dealership willing to pay, this includes mom and pop places all the way up to Jaguar dealerships... EVERYONE does this to their vehicles.
The vehicle might be new and a huge investment to you, but for the guy who detailed 800 XJs this year? Being gentle with the key isn't a real priority. That's how the real world is, the vehicle is a tool and it gets used like one.
"who in their right mind says 'hey maybe I should check this brand new car for any flaws'"
Wise people.
PRANKurFACE if you earned your money then you probably think you should check it over. if you are a self entitled dipshit that relies on everyone else... than sure by stupidly and then blame everyone else for your stupidity and then make a TH-cam video about it
Looks like you should of paid more attention before purchasing it. If there’s anybody to blame it’s the dealer and yourself
Nice try
not really. you inspect it also./ don't be lazy. The people there make $7 an hour. and they detail like shit. your car will get scratched the fuck up when they try to make it look nice for you after you buy it
Yo sub, you fucking dunce. You do know that those same detailers detail those cars on a regular basis right? The dealership can't let a car sit without being cleaned and detailed and expect to sell the fucking thing.
A NEW CAR, should never be something that needs inspecting. IT'S NEW.
You do realize that a very large amount of cars are bought across state lines and many people(including busy family's with no extra time or money) have the time or money to travel across state lines to inspect there vehicle for 20 minutes. YOUR DEALER is supposed to provide you accurate information on the vehicle they are selling you, THIS IS THE LAW.
Vt Eletric you are a joke.
When you sign that piece of paper saying the car is brand new, and then find out later the car was used, it is a shady dealer that is the problem, not the purchasers.
Have you ever bought a new car? LMAO. Yes, new cars need inspecting too, because unless you're ordering straight from the factory (they are building your order to custom), those cars sit in those lots often for weeks if not months, while people are constantly around them looking at them, and they often get driven around the lot as well. Not everyone who works at the dealership is a salesman, it's very possible that a customer or a lower employee (mechanic, car washer, etc.) accidentally did something with the car and didn't tell anyone hoping it would go unnoticed. Meaning the dealer might not have even been aware of the flaw.
You mention that many cars cross state lines; yes. However, you're also given the option to look over the car before you drive off the lot at your local dealership;. If you point out any issue when you're accepting delivery of the car they absolutely can't pin it on you because you haven't even touched it yet, and therefore it's still technically their property. You should be doing this to protect yourself in case something like this happens. Because if you bring it back to the dealership like this, they will tell you that you were the one who did it and it isn't their responsibility anymore. If you sue them, how are you supposed to prove that? If you're making a 20-30k purchase, you should at least check over the physical condition of the car. Electrical/driving problems are a complete different thing, but it really doesn't take that long to walk around the car and look closely at the trim/paint, and check the interior for any obvious damage. The baby seat scruffs/key scruffs is something literally pointless to argue over, but there's no way in hell you would miss the fuel cap issues if you walked around the car for 5 minutes.
So what was the verdict?
So? What happened? We’re you able to return it?
I use to work at a Honda dealership and all your figment problems I have seen before and also the panel popping off I have seen also no offense but The people that assemble these U.S. Hondas take 0 pride in there work I've seen Sunroof drain tubes routed wrong ruining the headliner on a 2016 CRV with 1,000 miles I've seen brand new 1.5T 2016 Civic with 3,500 miles with a blown up transmission because who ever assembled it dropped a nut into the transmission causing failure. Moral of my comment is Honda is not as reliable as they use to be.
Stephen Fairbanks My mom owned a 2004 Honda Civic (auto) and the transmission failed well under the 100k mile mark. I heard from a mechanic that he personally replaced a lot of automatic transmissions on Hondas that didn't go past 100k miles. I never looked up the actual number of failures though and what cars were affected.
ojars zvaigzne and some people continue praising Honda's reliability.
Well I'm talking about new vehicles nothing is going to be perfect but when you do a "half ass" job and don't care you end up with upset customers as shown in the video, and to add to the 04 civic trans failure a la co of maintenance can do that. those trans aren't that bad but the do leak and I've only see a hand full of those trans that are dry Moral of my story [Take care of your car]
ojars zvaigzne They need to construct a statue of Scotty and put that shit in D.C.
R281 They're not as awesome as people think for example the 2003 accord had major transmission problems and they may have recalled a million of them if what I read was right . I own a 2007 and it's a piece of shit in general with electrical problems and burning massive amounts of oil but it's still running and it's paid for so I keep it. Not buying a Honda ever again tho
Then don't buy a shitty odyssey
steven dont be rude to my dad
Defuse Gt Facts do not care about your feelings
Joe Marley wtf
Greez-Eh-Peezy hmmm that's funny is that why theirs more Honda vans on the road still than any other brand but like you said there so crappy lmao
kyle puckett just because there are more of them doesn’t mean they’re better
Why did you buy it without bringing these issues up?
I noticed the fuel cap damage and the interior panel damage are on the same side. Probably got bumped into on that side or something.
its Z from antz 😂
This is as much on you as it is on the dealer. Had you not been so negligent and actually inspected it before you bought it, this wouldn't be an issue.
CrimpyGummybear you're wrong when you buy a car thats advertised as a brand new one you are supposed to get a new car thats why you buy a new car and not a used one so you dont get a used damaged car duh
An inspection is good, but don't give the buyer equal blame to someone who is actively lying, deceiving, defrauding and knowingly selling a defective product as brand new. They are NOT equally guilty. Malicious intent is worse than ignorance.
natelan69 so how would I win a case for this situation? Bank refused to side with us after many attempts to get the issue fixed and plenty of evidence that a lemon was rolled out as a major safety hazard. Bank doesn’t want to demand the dealer to do a replacement or buy back. They’d rather worry about our late payments for a car that has not been in service for the past 3 months. The car not being what it should have been and out of commission with problems that occurred first 2 weeks of purchase isn’t the matter to them.
if u read the description, it says that the inspection was purposely done under dim light so that the buyer could not see these flaws.
Henry Yu how does a car dealership purposely dim the lights? I didn't know they controlled the weather.
Can you answer my several question .. where do you live ? And what do you think about the price for that car ? Are you from middle economy in your country ? .... I was ask about that because in my country that car is very expensive which is only high economy could buy this car ....
Our 2016 Odyssey has issues with the powertailgate, and sliding doors, been to Honda dealer 2+ Times, they still haven’t fixed it.