AI & Automation in Library Operations: Thursday Talks with Nabi Hasan, IIT Delhi

AI and Automation in Library Operations
Hello, Everyone. I am Nabi Hasan, Heading the Library System at the Indian Institute of Technology Delhi.
So, I shall be sharing my thoughts on AI and Automation in Library Operations. Basically, this refers to using Artificial Intelligence and automated technologies to streamline library resources, services and products, enhancing user experiences. This includes classification, cataloguing, sorting, recommending books based on user preferences, automating routine inquiries through chatbots, and streamlining administrative processes. AI helps improve user experiences by personalizing recommendations and aiding in research tasks, while automation optimizes workflows, allowing library staff to focus on higher-value services. These advancements aim to modernize libraries, making information more accessible and efficient for patrons while supporting librarians in their roles. I recently went to Mohd Bin Rashid Public Library of Dubai, where I experienced fantastic use of AI and Automation, where they have employed robots and robotic systems integrated with RFID, including augmented and virtual reality tools, providing their library users with the best-in-class experience. Apart from using integrated automated library operations, IIT Delhi Central Library has also started offering virtual reference services using an in-house developed chatbot named BibDAIL+.
To conclude, I would say that integrating AI and automation in library operations revolutionizes service delivery, making information more accessible and significantly boosting overall efficiency. So, in the evolving library landscape, AI and Automation will harmonize accessibility, personalization, and efficiency, reshaping the very core of user-centred knowledge interactions.
Thank you: Nabi Hasan, Head Librarian, Indian Institute of Technology Delhi: [e-mail] web.iitd.ac.in...