You absolutely did the right thing walking away. As amazing as that bag is, there shouldn’t of been ANYTHING coming off a new super expensive bag. So disappointing for you, but you definitely did the right thing. 🩷
I honestly don't believe they wanted you to buy a bag that had crystals missing without offering a discount. Without even offering you a drink! Why on earth would I buy something new if it already needs repairs? You did the right thing. Honestly this is why I like Fendi....they have always given great service and none of this sort of nonsense.
Honestly that reminds me of car dealerships nowadays. They sold a friend a truck that they knew needed repairs and it's still in and out of the shop for the last 8 months.. terrible that a luxury brand has the same quality assurance and customer service as a slimey car salesman. 😅
You made absolutely the right decision in not purchasing a damaged bag. So glad you stood firm and won’t regret it. You inspired the rest of us who are tempted to make concessions while paying full price. Thanks so much! 😊
You made the correct choice. I would never purchase a bag that already needs repair. That is why I never want to buy anything with glitter, pearls, or any small pieces that might fall off and then I would have to keep sending the item to be repaired. Especially with expensive items that we often hope to keep using for decades to come.
For that price you have every right to expect the bag to be in perfect, brand new condition. You were right not to get it, because you would have had to wait to have it repaired before you could enjoy it. If it was me I would always be worrying about crystals falling off after that initial experience. Just not meant to be. I am sure you will find another “most beautiful bag you have ever seen” that you will love as much, if not more.
Thanks for sharing your thoughts. Yes I guess in hindsight at least I could see that they will possibly start falling off before I actually bought the bag, as opposed to being dissapointed down the line after spending so much
The sales person was at fault from the very beginning knowing that it needed repair and did not disclose that information to you in advance. You made the correct decision. Unfortunate that you had this experience. Your expectation was on point…sales person was responsible for your experience
Steph, oh my goodness! This is truly awful for you. The point here though - you mentioned to the Sales Associate the fact that there were 3 crystals you could see were missing from the bags’ edge - it was ONLY THEN that the Associate mentioned there were in fact 5 missing crystals. This is NOT okay!! Sooooo bad!!! In all honesty your reaction was exactly the Right One! 💖🎁🥂🍾🎆🎅🎉💚❤️🎁💖 Hope you soon feel better, Steph. 🥰💖🌸💖🌸🥰
Glad you made the video. You definitely did the right thing. Shocking customer services! Love all of the Andiamo bags and I am considering buying one, so I would be very interested in your review should you end up buying one, which I think you will😉
You did a right choice by walking away. I walked away from the Speedy P9 in size 25 because the sides of the zip weren't perfectly aligned. Sorry, for the price of 7.5k€ I want everything to be perfect.
You were right to walk away and not give into the sales tactics, as torn as I know you will have been ! I’m sorry the bag didn’t work out as you have loved that particular bag for such a long time ! But hopefully they bring out a new version or an equivalent that you love just as much that can be your ultimate forever sparkle bag 😍😍.
You made the right decision. I feel that you felt pressured but stood your ground. I would not have bought it either. The choc brown andiamo bag is divine on you. I have it in black and I love it. I also love the all diamond serpentine ring. It’s gorgeous!! Love your content and you staying true to yourself and not buckling under pressure. Bravo!❤
I’m so sorry you had this experience. I have visited the Bulgari store in New Bond Street and we took our two dogs and had an absolutely outstanding experience. If I may suggest you reach out to Amro at New Bond Street, he was absolutely superb and we spent hours in store, had a tour of the jewellery collections and I eventually purchased a Serpenti Ring, and a new wedding ring for my husband. He went out of his way to make it a wonderful experience and memory. I hope you still get your bag with the right level of service ❤️
You were right to walk away. At the prices we are expected to pay the item should be in perfect condition and it is ridiculous to expect to get something brand new repaired. They should have called and told you about the missing crystals so you could have saved yourself the trip to begin with. Glad you got to have a day with a friend to shop and see new things though. 😊
I am so happy you didn’t waste your money on this bag! Look, you deserve the full experience and at that price point , impeccable quality. If 5 Cristal’s fall off, be sure as soon as you were it the first time, more are going to fall! Not worth it!
My question to the brand would be “if you know it’s faulty, and why are you trying to sell it at full price”, get a discount sticker on it, or send it back to the factory !!! Terrible Quality Control, all these brands really need to get a grip. At these prices, items should not be leaving the factory unless they are 110% perfect.
Thank you for sharing your experience. I feel like so many people would have bought it because the wait and the hunt has been such a thrill that when you're presented with that offer, you'd overlook minor issues like that, but I'm glad you walked away. For such a steep price point, the quality did not match. It's a beautiful bag but not worth the hassle of constantly being worried you'd lose a crystal.
Hi Steph, I fully believe you did the right thing by not buying a brand new bag that already needed repairs. The DeMellier Paris bag is beautiful and it might be my next new bag too. Happy Holidays to you and yours!
You did the right thing & walk away. To pay money for a bag missing crystals and then wait weeks or months to be fixed no way. There are so many other bags out there. Happy New Year Steph!! Look forward to more of your videos in 2025!! 🎊 🎉
You did the right thing by walking away. I bought 3 of the DeMellier Paris bags for myself for Christmas (2 Midi and 1 Regular size). They are beautiful.
Not only a disappointing trip but quite off putting for this brand! I am shocked at the service you received. Anyway I am sure you enjoyed meeting up with Deb's and wish you a very Happy New Year 🙂
always trust your judgement, if the pieces are falling off now it will only get worse, especially for that crazy price. I bought a vintage gucci python clutch around $1000 us, some scales were flaking up, thought could buy moisturizing snake cream for it be good,didn't do anything. wore it twice and scales flaked up more, afraid to use it and regretted buying it.eventually sold it for $650, my take $200-300. luv your shopping videos. I buy vintage because you get already see the condition it's in. luv bags where you made without lining Valentino and YSL vintage bags. also vintage Ferragamo bags are amazing in design.
I believe that you made a right decision to walk away. It’s not worthy. You will find another stunning bags in the future. I appreciate the SA honesty.
Thank you for this video. What I find even more shocking is the fact that he would have NEVER mentioned the missing crystals, had you not mentioned it before. So - unless I did not understand this correctly (English is not my mother tongue) - you would have paid full price, gotten out of the store with your brand new bag and might notice the missing crystals with time, and then when bringing the bag to the store for repair, they would have assumed that YOU had damaged the bag! I saw a video the other day of a lady bringing bag her LV bag because it was defective, even the SA said it was, and while she was still in the LV store, they offered the defective bag to another client!!! This is soooo shocking 😳
Steph, you made a wise decision. There is another very beautiful crystal bag out there for you. Crystals should not fall off of a very expensive bag. Thank you for posting this. Sorry this happened.
Thank you so much for sharing your video! I 100% think you made the right decision to walk away. Between the pushy sales tactics & also paying an astronomical amount for these “designer/luxury” bags; there’s absolutely no reason for manufacture errors to be on these items before they even come off the sales floor; it’s simply unacceptable.
Very unfortunate. I’m sorry it didn’t work out but I think you made the right decision but I know that doesn’t help when you loved the bag so much. Hope you’re well and happy new year!
I like the Bottega but I don't like that they aren't lined. I recently went to look at the Andiamo and discovered the no lining. Ended up with a Gucci Horsebit 1955 in red.
Sorry that you didn’t get the bag of your dreams. I think that you did the right thing because more of them could fall off. Anyway happy New Year’s ❤🎉 0:15
Wow, I was just looking at the same exact bag over Xmas. Taking pictures of it and all that. With the intention to buy it in the near future. So I agree that buying this one with a need to have it repaired right away and hoping it won’t have any other issue after the repair, well it’s just horrible. Good thinking to walk away from it.
Sorry to hear this, not the experience you want when you have decided to part with a huge amount of money. The bag had to be perfect, you did the right thing for sure 💕
Steph My Day is incomplete without seeing your Vlogs and thank you so so so much for making such a wonderful Vlog for us May God Bless You Always Always sending you lots of love to you🥹💗💗
You def did the right thing love. It was not at all a luxurious experience. To be told to buy the bag and then send it off for months for repair is not on. Also he was very pressurising with his sales tactics. He was quick to say he had instructions to return it to London etc. I def would not have bought it x something better will come along. The so black trendy was sooo amazing. Also the Celine and the andiamo! We loved them all!
You did the right thing. If a damaged bag from a contemporary line was for sale in a department store a discount would be offered in my area. There is an understanding that it’s not acceptable to sell something imperfect. It’s insane to me that brands that expect you to pay thousands believe it’s fine to treat customers as if that is acceptable. And it’s insane to me that the SA didn’t tell you in advance about the missing crystals.
So glad you had the right mind to walk away. It was most likely sitting in a warehouse because another customer didn’t approve of it. It’s terrible practice that they didn’t repair it to put it back on the shelf. Either that or they were in plans to do that and you inquired about it. Slippery sales person wanted to make a sale
Well hello Deb!!! What a lovely surprise to see your beautiful self pop up ❤❤❤❤❤❤❤ Edit: Just no, no, no, no. Another nail into the coffin of luxury shopping 😢 You were absolutely correct to walk away!!
You did good, it helps seeing the bag in person than just seeing it online its one of the things I do when I like a bag . I feel like as pretty and sparkling it may be its not acceptable to have pieces missing and still hike up the price the quality is no longer there *cough * chanel. I honestly feel like you saved money and a headache. I personally would like to hold the leather version of that bag but I'm afraid the same will happen and I won't wish for it anymore . for me Celine all the way .. Love Celine
This is crazy o.o you were absolutely right to not buy the bag. Nobody wants a damaged bag and not to mention it doesn't scream good quality when there are already missing crystals. I would be terrified for the future of the bag Dx
Completely support you! 💯 go with your gut. Your hard-earned money, your call… So happy you stayed true to yourself. Followed your heart/gut and mind 👍🏼👍🏼🙌🏼 Let’s go back to the Andiamo. It’s been on my list lately 🤔 Choosing between the Small vs. Mini.
You absolutely made the right choice! Luxury brands think they can get away with selling products with defects because we want them so much. Offering a bag that needs fixes since day 1 is just ridiculous, they shouldn’t even dare to put them on display, that is not right for a 4K bag. Beautiful bag but terrible experience.
This makes me weary because if you hadn't noticed the crystals missing, would the SA have mentioned that there were a total of five missing at all or just let you purchase it? I'm pretty shocked that happened at Bvlgari because the one in our Orlando location is so great and they always make it a point to offer us drinks, invite us for special events and I have two bags from them and I will have to say the craftmanship is incredible. However, I wouldn't have purchased anything that needed repair especially for that price point. You did the right thing and hopefully your next handbag experience with them will be better. Happy New Year!
You absolutely did the right thing by walking away. First of all that the bag was already, “damaged” when no one had used it yet. Which doesn’t portend well for when it really is used. Not worth it. Now, if they had offered you a discount due to it being a damaged piece, well then it might’ve been a very different story. Well done, you.
I would never buy a new bag that starts with a repair. It is unacceptable to sale it full price and already damage. I think it speaks a lot about the quality of the bag yet prices keep increasing. Great of you to have walked away!
I think you were definitely right to walk away, especially at that price point! As a former SA for another brand, it’s still a gamble with repairs as well. They might not even fix the bag or they might offer you a credit for something you don’t even want
You made the right decision. You expected a new perfect bag and you were offered a damaged bag. Even if you had it repaired every time you looked at the bag you would always see it as a repaired damage bag, not a new bag. ❤
Of course is NOT OKAY, you did the right thing not buying it. As you said, you are buying a new expensive bag, you don't want a defective (have to repair) purchase , like no! Besides, where is the experience??? 😢 so sad to hear your story but you really did the right thing!!!
You definitely did the right thing! 5 missing crystals may not seem like much, but for the price, it needs to be perfect, and how many more would have fallen off after use? And I would have definitely been turned off by the icky sales tactics. I bet it was a return.
You totally made the right decision to walk away, that SA was unprofessional to try to sell you a damaged bag, even if it was discounted, l would not have confidence more crystals will just keep falling off in future, although you really liked the bag, good thing you save $ & headache in future due to very likely additional damage to bag, by the way, your collection of bags are so pretty
I think you were right to pass on the crystal bag. "What a let down! You can buy it, but you'll need to send it out!" What can you expect if it's already lost 5 crystals and no one has owned it yet? I loved the burgandy bag!
He should not have offered it for sale! It was damaged! And I guarantee it was not the last one in the country. Another sales tactic I’ve experienced many times. It happened with Chanel I was told the navy color I was contemplating was the last one available so I purchased it. Two weeks later I was in a Chanel boutique in Bal Harbour and on display were not one not two but THREE navy bags!! I was so furious I returned it the minute I arrived home. Thank you for sharing your experience.
Absolutely not, you made the right decision. I wholeheartedly agree with your decision of walking away… you go girl for listening to your gut… it’s often right on point 😊
Thanks very much Steph for the honest conversation. Be patient you will get what is best for you. Hope pivotal persons at Bvlgari watches this video. DO NOT BE SAD!!! HAPPY HOLIDAYS to you and your wonderful family🎊🎊🎊🎊✨✨✨✨🎁🎁🎁🎁🎉🎉🎉🎉
I actually prefer the bulgari ring where the diamonds are only on the head and tail. I love the look of the gold scales in contrast to the diamonds on the ends. I'm sorry that the crystal bag didn't work out and I COMPLETELY support your decision to not buy it if crystals are ALREADY missing and it hasn't been carried. Even if you send it off for repairs and it comes back perfect, I would be checking for missing crystals every single time I carried it (while I'm carrying it, when I get back home with it, etc.). Too much worry to enjoy it in my opinion.
You did the right thing. It’s 5 now and only a matter of time when another 5 go and so on. They won’t fix it into eternity either so once you’ve hit their warranty period, it’s now on you.
Wow Steph, I’m so glad you walked away! What is up with Bulgari? I also had a similar experience with a Bulgari leather bag I recently purchased. When I received it the seams were totally uneven all around the bag, there was wear marks in the leather on the inside, and it had a removable top handle that was sewn wonky and was virtually impossible to get on and off. I ended up returning. It was such poor quality for the price. Very disappointing. I own other Bulgari bags and they are impeccable.
Hi Steph! I think you did the right thing walking away from that bag. I do think that expensive special occasion bags will last you a while but I also think you will stumble upon other beautiful bags during your shopping excursions. Funny story I was at a small LV boutique today purchasing my annual Bday bag( the Neo trunk from the cruise collection in the reverse monogram and I told myself no more monogram bags for me lol. I was offered a couple of new Murakami multicolor bags. Can I just say the folk were nice but all they offered me was a bottled water lol..maybe they are cutting back. Any who….people I passed on the Mulitcolor so the hype is just that. It is hype…all this information about it being sold out and you have to be a VIP to get it is not true and I am in LA. Just wanted to share…maybe if I bought it they would have made me pick up next week on the day of the official launch. Have to say I was not a fan of the Coussin…and it is all leather but it was just okay…just my two cents.
You did the right thing. And the SA should have called it out when you were notified. Anyways, LVMH needs to sharpen their act. Maybe with Delphine monitoring vendors they’ll be more accountable.
Shame on the sales associate for even offering the bag for purchase in the first place, let alone trying to persuade you to buy it! So glad you walked away!
I'm so done with these insane prices and poor quality. I want a bag that I can actually use and not feel scared it's going to damage and make me regret all the money I have spend on it. Also, most insanely priced bags aren't even that easy to use. I think you did the right thing.
Well done , you shouldn’t proceed in my opinion. Enough is enough. Have lovely time even without this bag. Always my YSL Kate is perfect for this period and as for sparkle, your Prada is stunning 🤩
You were right to walk away. I bought two YSL purses in Saks. Only to discover that one had major scratches on it and she said it could be repaired. I took it to a sack store and the gentleman there immediately told me that it would not be repaired. He knew exactly why it happened. He believed it happened in storage and was smashed up against other purses. As I walked back in the store to tell the lady that YSL flagship store said no, it could not be repaired. She gave me an additional 30% off Both purses/bags. He did clean up my second bag. I decided to keep them because even he did not have the color that saks had/however, every time I wear the bag, I am reminded that I spent a little less than $2000 per bag that is defective. I normally carry it so that no one ever sees it. I ask myself why did I think that was OK? But I did save a couple thousand dollars on the purchase of them both
There is no way I would take a $5000 bag that is already damaged. Also at that price why are the crystals falling off?! I mean kate Spade glitter doesn't even come off, so there's that. 🤷
I would never be desperate to buy a LAST ONE bag, it will never be in good condition. I returned a faulty Hemes C24 Rose Tyrien years ago and that was harder to get. I would never buy a bag that needs repair.
It’s totally Unacceptable to even present a bag of that price tag knowing that had 5 cristals left.It talks poorly about the brand.Too expensive for what it is as a lot of bags we are running into lately unfortunately.Absolutely well done Deb.I bought the medium andiamo in fondant 2 months ago and I have used non stop,every single day since then and its quality is out of this world
Sorry for the disappointment, Steph. Sad that the company doesn’t have enough respect for the client and pride in their product to set things proper first, especially considering the cost. 😢 Keep that space for something that won’t be a letdown. ❤
You were right to walk away. I'm sorry your experience wasn't what you'd hoped. If they knew crystals were missing they should NOT have been trying to sell it at all, how disgraceful. I'm sure it will come up again and the experience will be much better.
Would you have walked away from this bag too or sent it for repair? Let me know what you think...
You absolutely did the right thing walking away. As amazing as that bag is, there shouldn’t of been ANYTHING coming off a new super expensive bag. So disappointing for you, but you definitely did the right thing. 🩷
I would have walked away.
@@joellenchappelle736 Thanks for sharing, wasn't sure if I was overreacting but it just didn't feel right
@@ninas2279 Thanks Ninas. Yes it was dissapointing to see a 'new' bag with defects already.
Completely unacceptable. You would never have felt comfortable with the bag.
I honestly don't believe they wanted you to buy a bag that had crystals missing without offering a discount. Without even offering you a drink! Why on earth would I buy something new if it already needs repairs? You did the right thing. Honestly this is why I like Fendi....they have always given great service and none of this sort of nonsense.
Honestly that reminds me of car dealerships nowadays. They sold a friend a truck that they knew needed repairs and it's still in and out of the shop for the last 8 months.. terrible that a luxury brand has the same quality assurance and customer service as a slimey car salesman. 😅
You made absolutely the right decision in not purchasing a damaged bag. So glad you stood firm and won’t regret it. You inspired the rest of us who are tempted to make concessions while paying full price. Thanks so much! 😊
Crystals missing? For that price? You are absolutely right. That's unacceptable
You made the correct choice. I would never purchase a bag that already needs repair. That is why I never want to buy anything with glitter, pearls, or any small pieces that might fall off and then I would have to keep sending the item to be repaired. Especially with expensive items that we often hope to keep using for decades to come.
For that price you have every right to expect the bag to be in perfect, brand new condition. You were right not to get it, because you would have had to wait to have it repaired before you could enjoy it. If it was me I would always be worrying about crystals falling off after that initial experience. Just not meant to be. I am sure you will find another “most beautiful bag you have ever seen” that you will love as much, if not more.
Thanks for sharing your thoughts. Yes I guess in hindsight at least I could see that they will possibly start falling off before I actually bought the bag, as opposed to being dissapointed down the line after spending so much
5 beads now would just be the start. You definitely did the right thing.
The sales person was at fault from the very beginning knowing that it needed repair and did not disclose that information to you in advance. You made the correct decision. Unfortunate that you had this experience. Your expectation was on point…sales person was responsible for your experience
You absolutely did the right thing in walking away. It is about the experience as much as the purchase. Well done ❤
Steph, oh my goodness! This is truly awful for you. The point here though - you mentioned to the Sales Associate the fact that there were 3 crystals you could see were missing from the bags’ edge - it was ONLY THEN that the Associate mentioned there were in fact 5 missing crystals. This is NOT okay!! Sooooo bad!!!
In all honesty your reaction was exactly the Right One! 💖🎁🥂🍾🎆🎅🎉💚❤️🎁💖 Hope you soon feel better, Steph. 🥰💖🌸💖🌸🥰
Glad you made the video. You definitely did the right thing. Shocking customer services! Love all of the Andiamo bags and I am considering buying one, so I would be very interested in your review should you end up buying one, which I think you will😉
You did a right choice by walking away. I walked away from the Speedy P9 in size 25 because the sides of the zip weren't perfectly aligned. Sorry, for the price of 7.5k€ I want everything to be perfect.
It is smart for you to walk away. I was surprised they did not offer you a discount for a damaged product.
You did the right thing in buying a faulty bag. Also, I really hate when sales assistants do a hard sell x
You were right to walk away and not give into the sales tactics, as torn as I know you will have been !
I’m sorry the bag didn’t work out as you have loved that particular bag for such a long time ! But hopefully they bring out a new version or an equivalent that you love just as much that can be your ultimate forever sparkle bag 😍😍.
You made the right decision. I feel that you felt pressured but stood your ground. I would not have bought it either. The choc brown andiamo bag is divine on you. I have it in black and I love it. I also love the all diamond serpentine ring. It’s gorgeous!! Love your content and you staying true to yourself and not buckling under pressure. Bravo!❤
Really glad you walked away 💖 if it doesn’t feel 100% it’s not the one xx
I’m so sorry you had this experience. I have visited the Bulgari store in New Bond Street and we took our two dogs and had an absolutely outstanding experience. If I may suggest you reach out to Amro at New Bond Street, he was absolutely superb and we spent hours in store, had a tour of the jewellery collections and I eventually purchased a Serpenti Ring, and a new wedding ring for my husband. He went out of his way to make it a wonderful experience and memory. I hope you still get your bag with the right level of service ❤️
You were right to walk away. At the prices we are expected to pay the item should be in perfect condition and it is ridiculous to expect to get something brand new repaired. They should have called and told you about the missing crystals so you could have saved yourself the trip to begin with. Glad you got to have a day with a friend to shop and see new things though. 😊
I would have walked away too! The EXPERIENCE is part of the Luxury Bag Purchase.
I am so happy you didn’t waste your money on this bag! Look, you deserve the full experience and at that price point , impeccable quality. If 5 Cristal’s fall off, be sure as soon as you were it the first time, more are going to fall! Not worth it!
My question to the brand would be “if you know it’s faulty, and why are you trying to sell it at full price”, get a discount sticker on it, or send it back to the factory !!!
Terrible Quality Control, all these brands really need to get a grip. At these prices, items should not be leaving the factory unless they are 110% perfect.
Thank you for sharing your experience. I feel like so many people would have bought it because the wait and the hunt has been such a thrill that when you're presented with that offer, you'd overlook minor issues like that, but I'm glad you walked away. For such a steep price point, the quality did not match. It's a beautiful bag but not worth the hassle of constantly being worried you'd lose a crystal.
Hi Steph, I fully believe you did the right thing by not buying a brand new bag that already needed repairs. The DeMellier Paris bag is beautiful and it might be my next new bag too. Happy Holidays to you and yours!
You did the right thing & walk away. To pay money for a bag missing crystals and then wait weeks or months to be fixed no way. There are so many other bags out there. Happy New Year Steph!! Look forward to more of your videos in 2025!! 🎊 🎉
You did the right thing by walking away. I bought 3 of the DeMellier Paris bags for myself for Christmas (2 Midi and 1 Regular size). They are beautiful.
It just goes to show you the quality of these bags. Well done to you for not succumbing to pressure. You would have definitely regretted it.
Bottega Andiamo Chocolate Fondant medium bag in suede!
LOVE! LOVE! LOVE!
You did the right thing because you feel better about walking away. Really nice video! Happy New Year 🎉🎉🎉🍾🍾🍾💕💕💕
Yes - walking away was the right thing to do! It needed to be perfect and the attitude added to it.
Not only a disappointing trip but quite off putting for this brand! I am shocked at the service you received. Anyway I am sure you enjoyed meeting up with Deb's and wish you a very Happy New Year 🙂
always trust your judgement, if the pieces are falling off now it will only get worse, especially for that crazy price. I bought a vintage gucci python clutch around $1000 us, some scales were flaking up, thought could buy moisturizing snake cream for it be good,didn't do anything. wore it twice and scales flaked up more, afraid to use it and regretted buying it.eventually sold it for $650, my take $200-300. luv your shopping videos. I buy vintage because you get already see the condition it's in. luv bags where you made without lining Valentino and YSL vintage bags. also vintage Ferragamo bags are amazing in design.
I believe that you made a right decision to walk away. It’s not worthy. You will find another stunning bags in the future.
I appreciate the SA honesty.
Good for you for walking away! It was the absolute right decision!
Thank you for this video. What I find even more shocking is the fact that he would have NEVER mentioned the missing crystals, had you not mentioned it before. So - unless I did not understand this correctly (English is not my mother tongue) - you would have paid full price, gotten out of the store with your brand new bag and might notice the missing crystals with time, and then when bringing the bag to the store for repair, they would have assumed that YOU had damaged the bag! I saw a video the other day of a lady bringing bag her LV bag because it was defective, even the SA said it was, and while she was still in the LV store, they offered the defective bag to another client!!! This is soooo shocking 😳
You were absolutely right for walking away.
It really hurt my heart to see you so disappointed and sad by the whole experience.
Steph, you made a wise decision. There is another very beautiful crystal bag out there for you. Crystals should not fall off of a very expensive bag. Thank you for posting this. Sorry this happened.
Thank you so much for sharing your video!
I 100% think you made the right decision to walk away. Between the pushy sales tactics & also paying an astronomical amount for these “designer/luxury” bags; there’s absolutely no reason for manufacture errors to be on these items before they even come off the sales floor; it’s simply unacceptable.
I so want a Bottega Andiamo bag….. they are so beautiful!
You did the right thing 👍. Absolutely not acceptable to sell a defective product. Happy New Year 🎊.
Very unfortunate. I’m sorry it didn’t work out but I think you made the right decision but I know that doesn’t help when you loved the bag so much. Hope you’re well and happy new year!
I like the Bottega but I don't like that they aren't lined. I recently went to look at the Andiamo and discovered the no lining. Ended up with a Gucci Horsebit 1955 in red.
Sorry that you didn’t get the bag of your dreams. I think that you did the right thing because more of them could fall off. Anyway happy New Year’s ❤🎉 0:15
Wow, I was just looking at the same exact bag over Xmas. Taking pictures of it and all that. With the intention to buy it in the near future. So I agree that buying this one with a need to have it repaired right away and hoping it won’t have any other issue after the repair, well it’s just horrible. Good thinking to walk away from it.
Sorry to hear this, not the experience you want when you have decided to part with a huge amount of money. The bag had to be perfect, you did the right thing for sure 💕
U did the right thing. If it was meant to be and had no issues story would be different. You have to trust your intuition always!
Steph My Day is incomplete without seeing your Vlogs and thank you so so so much for making such a wonderful Vlog for us May God Bless You Always Always sending you lots of love to you🥹💗💗
You def did the right thing love. It was not at all a luxurious experience. To be told to buy the bag and then send it off for months for repair is not on. Also he was very pressurising with his sales tactics. He was quick to say he had instructions to return it to London etc. I def would not have bought it x something better will come along. The so black trendy was sooo amazing. Also the Celine and the andiamo! We loved them all!
You absolutely made the right decision!
You did the right thing. If a damaged bag from a contemporary line was for sale in a department store a discount would be offered in my area. There is an understanding that it’s not acceptable to sell something imperfect. It’s insane to me that brands that expect you to pay thousands believe it’s fine to treat customers as if that is acceptable. And it’s insane to me that the SA didn’t tell you in advance about the missing crystals.
Aww... what a disastrous experience! So proud of you though, it is totally unacceptable... Hope you'll feel better soon!
You were very right to walk away. It’s to much money for not to be perfect. The Bottega bag was very beautiful!
So glad you had the right mind to walk away. It was most likely sitting in a warehouse because another customer didn’t approve of it. It’s terrible practice that they didn’t repair it to put it back on the shelf. Either that or they were in plans to do that and you inquired about it. Slippery sales person wanted to make a sale
I think you were wise to walk away. For that much money the bag should be perfect. Wise decision, I think. Terrific video, thank you! ♥️
Well hello Deb!!!
What a lovely surprise to see your beautiful self pop up ❤❤❤❤❤❤❤
Edit: Just no, no, no, no.
Another nail into the coffin of luxury shopping 😢
You were absolutely correct to walk away!!
You did good, it helps seeing the bag in person than just seeing it online its one of the things I do when I like a bag . I feel like as pretty and sparkling it may be its not acceptable to have pieces missing and still hike up the price the quality is no longer there *cough * chanel. I honestly feel like you saved money and a headache. I personally would like to hold the leather version of that bag but I'm afraid the same will happen and I won't wish for it anymore . for me Celine all the way .. Love Celine
This is crazy o.o you were absolutely right to not buy the bag. Nobody wants a damaged bag and not to mention it doesn't scream good quality when there are already missing crystals. I would be terrified for the future of the bag Dx
You did the right thing! That’s ridiculous that that bag had not even been used and was missing crystals already! Cheap!
Completely support you! 💯 go with your gut. Your hard-earned money, your call… So happy you stayed true to yourself. Followed your heart/gut and mind 👍🏼👍🏼🙌🏼 Let’s go back to the Andiamo. It’s been on my list lately 🤔 Choosing between the Small vs. Mini.
You absolutely made the right choice! Luxury brands think they can get away with selling products with defects because we want them so much. Offering a bag that needs fixes since day 1 is just ridiculous, they shouldn’t even dare to put them on display, that is not right for a 4K bag. Beautiful bag but terrible experience.
The chocolate fondant and the green suedein bottega Venetta
This makes me weary because if you hadn't noticed the crystals missing, would the SA have mentioned that there were a total of five missing at all or just let you purchase it? I'm pretty shocked that happened at Bvlgari because the one in our Orlando location is so great and they always make it a point to offer us drinks, invite us for special events and I have two bags from them and I will have to say the craftmanship is incredible. However, I wouldn't have purchased anything that needed repair especially for that price point. You did the right thing and hopefully your next handbag experience with them will be better. Happy New Year!
You absolutely did the right thing by walking away. First of all that the bag was already, “damaged” when no one had used it yet. Which doesn’t portend well for when it really is used. Not worth it. Now, if they had offered you a discount due to it being a damaged piece, well then it might’ve been a very different story. Well done, you.
I would never buy a new bag that starts with a repair. It is unacceptable to sale it full price and already damage. I think it speaks a lot about the quality of the bag yet prices keep increasing. Great of you to have walked away!
You may be disappointed that the purchase didn't work out but you will NEVER regret this good decision.
Good job for walking away!!! 👍
Am glad you walked away, and now that they noticed that it was defective they should send it to be repaired immediately
I think you were definitely right to walk away, especially at that price point! As a former SA for another brand, it’s still a gamble with repairs as well. They might not even fix the bag or they might offer you a credit for something you don’t even want
Right Decision! 😊
Absolutely, I would have walked away!
You made the right decision. You expected a new perfect bag and you were offered a damaged bag. Even if you had it repaired every time you looked at the bag you would always see it as a repaired damage bag, not a new bag. ❤
Of course is NOT OKAY, you did the right thing not buying it. As you said, you are buying a new expensive bag, you don't want a defective (have to repair) purchase , like no! Besides, where is the experience??? 😢 so sad to hear your story but you really did the right thing!!!
You definitely did the right thing! 5 missing crystals may not seem like much, but for the price, it needs to be perfect, and how many more would have fallen off after use? And I would have definitely been turned off by the icky sales tactics. I bet it was a return.
You were so right to walk away!
Yes I would’ve walked away if I had to pay full price and send it in for repair. I love the Andiamo bag but I prefer the Celine 16
You totally made the right decision to walk away, that SA was unprofessional to try to sell you a damaged bag, even if it was discounted, l would not have confidence more crystals will just keep falling off in future, although you really liked the bag, good thing you save $ & headache in future due to very likely additional damage to bag, by the way, your collection of bags are so pretty
I think you were right to pass on the crystal bag. "What a let down! You can buy it, but you'll need to send it out!" What can you expect if it's already lost 5 crystals and no one has owned it yet?
I loved the burgandy bag!
He should not have offered it for sale! It was damaged! And I guarantee it was not the last one in the country. Another sales tactic I’ve experienced many times. It happened with Chanel I was told the navy color I was contemplating was the last one available so I purchased it. Two weeks later I was in a Chanel boutique in Bal Harbour and on display were not one not two but THREE navy bags!! I was so furious I returned it the minute I arrived home. Thank you for sharing your experience.
Absolutely not, you made the right decision. I wholeheartedly agree with your decision of walking away… you go girl for listening to your gut… it’s often right on point 😊
Thanks very much Steph for the honest conversation. Be patient you will get what is best for you. Hope pivotal persons at Bvlgari watches this video. DO NOT BE SAD!!! HAPPY HOLIDAYS to you and your wonderful family🎊🎊🎊🎊✨✨✨✨🎁🎁🎁🎁🎉🎉🎉🎉
Love the Bota. bag in the suede absolutely delicious ❤
I actually prefer the bulgari ring where the diamonds are only on the head and tail. I love the look of the gold scales in contrast to the diamonds on the ends. I'm sorry that the crystal bag didn't work out and I COMPLETELY support your decision to not buy it if crystals are ALREADY missing and it hasn't been carried. Even if you send it off for repairs and it comes back perfect, I would be checking for missing crystals every single time I carried it (while I'm carrying it, when I get back home with it, etc.). Too much worry to enjoy it in my opinion.
You did the right thing. It’s 5 now and only a matter of time when another 5 go and so on. They won’t fix it into eternity either so once you’ve hit their warranty period, it’s now on you.
You def made the right decision walking away 👏🏼
I think it was a smart choice to walk away. That’s so disappointing!
Wow Steph, I’m so glad you walked away! What is up with Bulgari? I also had a similar experience with a Bulgari leather bag I recently purchased. When I received it the seams were totally uneven all around the bag, there was wear marks in the leather on the inside, and it had a removable top handle that was sewn wonky and was virtually impossible to get on and off. I ended up returning. It was such poor quality for the price. Very disappointing. I own other Bulgari bags and they are impeccable.
Whats up? Bvlgari was bought by Arnault LVMH.
Hi Steph! I think you did the right thing walking away from that bag. I do think that expensive special occasion bags will last you a while but I also think you will stumble upon other beautiful bags during your shopping excursions. Funny story I was at a small LV boutique today purchasing my annual Bday bag( the Neo trunk from the cruise collection in the reverse monogram and I told myself no more monogram bags for me lol. I was offered a couple of new Murakami multicolor bags. Can I just say the folk were nice but all they offered me was a bottled water lol..maybe they are cutting back. Any who….people I passed on the Mulitcolor so the hype is just that. It is hype…all this information about it being sold out and you have to be a VIP to get it is not true and I am in LA. Just wanted to share…maybe if I bought it they would have made me pick up next week on the day of the official launch. Have to say I was not a fan of the Coussin…and it is all leather but it was just okay…just my two cents.
You did the right thing. And the SA should have called it out when you were notified. Anyways, LVMH needs to sharpen their act. Maybe with Delphine monitoring vendors they’ll be more accountable.
Shame on the sales associate for even offering the bag for purchase in the first place, let alone trying to persuade you to buy it! So glad you walked away!
I'm so done with these insane prices and poor quality. I want a bag that I can actually use and not feel scared it's going to damage and make me regret all the money I have spend on it. Also, most insanely priced bags aren't even that easy to use. I think you did the right thing.
Well done , you shouldn’t proceed in my opinion. Enough is enough. Have lovely time even without this bag. Always my YSL Kate is perfect for this period and as for sparkle, your Prada is stunning 🤩
Happy u did not buy the bag with crystals missing - and with such a big price point too !
I would have walked away too. If a brand new bag is missing five crystals how is it going to hold up with wear?
You were right to walk away. I bought two YSL purses in Saks. Only to discover that one had major scratches on it and she said it could be repaired. I took it to a sack store and the gentleman there immediately told me that it would not be repaired. He knew exactly why it happened. He believed it happened in storage and was smashed up against other purses. As I walked back in the store to tell the lady that YSL flagship store said no, it could not be repaired. She gave me an additional 30% off Both purses/bags. He did clean up my second bag. I decided to keep them because even he did not have the color that saks had/however, every time I wear the bag, I am reminded that I spent a little less than $2000 per bag that is defective. I normally carry it so that no one ever sees it. I ask myself why did I think that was OK? But I did save a couple thousand dollars on the purchase of them both
There is no way I would take a $5000 bag that is already damaged. Also at that price why are the crystals falling off?! I mean kate Spade glitter doesn't even come off, so there's that. 🤷
I would never be desperate to buy a LAST ONE bag, it will never be in good condition. I returned a faulty Hemes C24 Rose Tyrien years ago and that was harder to get. I would never buy a bag that needs repair.
It’s totally Unacceptable to even present a bag of that price tag knowing that had 5 cristals left.It talks poorly about the brand.Too expensive for what it is as a lot of bags we are running into lately unfortunately.Absolutely well done Deb.I bought the medium andiamo in fondant 2 months ago and I have used non stop,every single day since then and its quality is out of this world
Sorry for the disappointment, Steph. Sad that the company doesn’t have enough respect for the client and pride in their product to set things proper first, especially considering the cost. 😢 Keep that space for something that won’t be a letdown. ❤
No! You did right not to buy that bag! It wasn’t even that nice imho….better bags out there……❤️ great video Steph.
You were right to walk away. I'm sorry your experience wasn't what you'd hoped. If they knew crystals were missing they should NOT have been trying to sell it at all, how disgraceful.
I'm sure it will come up again and the experience will be much better.