I have emailed both First and Stagecoach about late bus services within the past year and I get a fairly reassuring response from Stagecoach every time explaining reasons for the late arrival (including informing me that they have looked on the GPS location tracker) as well as refering my complaint to the depot management team to make changes and improve the service at the next service change date. First on the other hand reply with a fairly general and bog standard response similar to the screenshot you show in your song around 1.20 minutes explaining that it is sometimes difficult to run to timetable due to issues out of their control and then informing me that my complaint is closed without even refering it to the depot management team. So, I can totally believe the response email shown in this video song as I have had one very similar.
When I rode on First Solent which is ALSO the same First division in this video it was a nightmare, the traffic was bad, the passengers were rude and I think I remember the bus struggling to start too. This was in 2019/2020.
In the past drivers have given me wrong tickets, gone the wrong way etc - I could go on for ages. In most cases it was with - you've guessed it- first bus plus a few a few incidents with arriva
Quantum 0 Yet they promoted that like it was the best deal on earth. They still advertise it in windows all over their buses. How much does your adult one cost?
Cracking video Ben. I would like to update you and everyone else about FirstBus themselves. If you are not already aware, FirstGroup have put their UK Bus Operation FirstBus up for sale. They are transferring operations to North America so with a bit of luck, whoever takes over the FirstBus routes in your area might improve.
In Manchester, Go Ahead have bought the Queens Road depot in Cheetham Hill and Rotala (Diamond Bus) have bought the Bolton Depot. The Oldham depot however has still not been sold and FirstGroup are still running the Oldham, Rochdale and Ashton services from it - there is however rumours of interest from Transdev who don't want to take over such as big depot/operation as Oldham Mumps so First are apparently cutting back the services to satisfy Transdev so the sale can be completed.
I spotted this and wanted to respond. What a creative way to draw attention to the issue! That aside I’m concerned to hear about the problems you’ve had - that’s not good. I hope you’re aware of the work that’s being done to make the 3/3A better. If you’re not, you’ll find info re the changes we are making on our website (under news). In the meantime, if you have any further problems, please let us know, so we can deal with any root issues. Thanks, Karen, First
Great! I started an e-petiiton which has over 3,700 signatures and First is holding a review of their fares. However want to keep pressure up, spread the word via youtube and make sure they deliver!
Haven't got a bus with first bus for years but my local station is run by South western railway (a joint venture between first and mtr corporation) and my local service is awful.
I get on a bus which is every 20 mins. I want the 19:59 bus. I get on the bus at 20:50. Apparently the 19:59 went the wrong way!!! Ha, good excuse. The 20:19 was the bus I got on. For once, a driver admited. And again there is another bus which runs every 10 mins. I waited 1hour and 27 minutes exact for this bus. Very bad First bus, very bad. (Bristol)
a few weeks ago I reported a first bus driver for dangerous driving and aggressive behaviour towards passengers. First apologised and said "because of the Nature of the complaint we have sent it straight to the depot manager" I haven't seen the bus driver since
Your to Right I was waiting for my local bus route 22 at my local bus stop and it was supposed to come at 16:04 ABD it came at 16:20 so it was over 10 mins late
Did I actually read a comment that says First is 'awesome'????? Get real or get your head examined, please!!! I had the misfortune of working for this shower of shit for two years. What an outfit. Total lack of organisation, hellish vehicles and, in some areas, a literally non - existent and appalling service usually serviced by almost life - expired vehicles. Total disgrace. I returned to coach and lorry driving.......tried the bus thing and believe me........First are the Worst!!!!!
i just changed my name We have a lot of StreetDecks and Streetshites in Leicester and I still get a good experience with First there, slightly better than Arriva.
My local service 114 operated by FirstGroup. It is a circular route which involves hill climbing with the worst buses ever. A B7TL Plaxton President up a 30% steep hill? It won't make it. So, that's how FirstGroup South Yorkshire make the worst routes and delays up to 20 minutes.
In Wessex and Dorset they are always early and sometimes it says 10minutes on the screen and it appears after 2 minutes So yeah move to Dorset and you will be happy 😀😀😀
I have a lot of complaints for first and other companies. Here are more reasons I don't like them 1 Some drivers are not polite 2 If they're late, some drive slower than usual on purpose 3 Hardly any new busses have air conditioning for COMFORT 4 Mostly in winter, their bus exteriors are filthy First always go, "Oh, new busses is about the future of comfort and extra seats". WTF, X30 Aircoach withdrawn coaches and replaced them with single deckers and now there's about 20 seats. What about air con for hot days. I mean, I like this video but would be better if it was sang like the LU song to show that you really hate busses for some reasons.
Sorry the last change was confusing. It was a big change and we do recognise that it can take some time to get used to new things - especially when the change is so significant. Let us know if things still aren't working for you after the alterations take effect. Best thing to do is log things with customer service as that way they help us build a picture which we can look at when we're reviewing routes etc. Thanks Ben.
Hi Just saw this and love your song & video. Im currently campaigning to make First in Bristol lower their fares, and was thinking of doing something in video. Where a bouts are you based? I have a few ideas but wondered if you would collaborate on my video?
first bus in bradford is crap. just abolished alot vital bus services.always late and mostimes dont turn up. weve just visited Newcastle and has far more efficient bus services reliable. bout time first packed their bags went.tlc run better service!
First bus is more reliable at my place but Yorkshire Tiger is actually the worst operator buses don't show up and most of them run hourly so maybe you have to wait 2 hours or maybe free for the next bus. D:
Stagecoach are annoying sometimes... They put a 24 seater bus on a service that has 40 people on it... Then a 38 seater bus passes on another route with 5 people on
I was replying to Karen Baxter - she's calling 'us' (her customers) dim witted and slow. The timetables may not be your complaint, but they certainly form part of mine :)
Some of their drivers are a disgrace. As a bus photographer, I am annoyed by the attitude of First Basildon drivers, many flipping the bird on my pictures and one arguing and threatening me. At least the managers are kind
I rather disagree with your reasoning for why the timetables are confusing. It is not because we need to 'take some time to get used to new things'. If that were true, I probably wouldn't be able to write this right now. Don't accuse us of poor intellect. It's your buses that are slow, not us.
First Greater Manchester are ok. Not as good as Stagecoach Manchester but much better than MCT or Stotts whose drivers go so fast they will likely cause an accident one day.
nothing wrong with first bus. were im from first bus are always on time so stop moaning about them and if you don't like it you can walk or take the bike.
Logo is not covered by copyright it is covered by trademark. This is only a problem if people could be confused that this video was from First Bus. This is not the case in this video.
Hey Ben I love the song, I know it’s a couple years old but similar issues have arose for me now, I’m making a video on it and I’d love to have you on for a phone interview, thanks
Stagecoach may be late but thats because they drive carefully (in my area anyway). this bus company that horrible is National Express as they are late and the buses are not clean.
Yorkshire transport fan and more Arriva Midlands Wigston seem to have a tradition called Friday Afternoon Picnic which throws organisation out the window, particularly on the two routes I’m trying to use, the 84 and 85. Last Friday, it took me almost an hour to get from Countesthorpe to Whetstone, which as a distance of a mile-and-a-half.
Yorkshire transport fan and more I have a slightly better experience on the Thurmaston depot routes. The picnic trouble is why I actually want First to run a new service in my area.
I literally watched this at a bus stop waiting for a first bus as well lol
the stupid amount of times i have been waiting over 2 hours for a bus that is meant to come every 10 minutes is pretty outrageous.
I remember watching this in 2020 because i used to be obsessed with buses
I have emailed both First and Stagecoach about late bus services within the past year and I get a fairly reassuring response from Stagecoach every time explaining reasons for the late arrival (including informing me that they have looked on the GPS location tracker) as well as refering my complaint to the depot management team to make changes and improve the service at the next service change date.
First on the other hand reply with a fairly general and bog standard response similar to the screenshot you show in your song around 1.20 minutes explaining that it is sometimes difficult to run to timetable due to issues out of their control and then informing me that my complaint is closed without even refering it to the depot management team.
So, I can totally believe the response email shown in this video song as I have had one very similar.
When I rode on First Solent which is ALSO the same First division in this video it was a nightmare, the traffic was bad, the passengers were rude and I think I remember the bus struggling to start too. This was in 2019/2020.
In the past drivers have given me wrong tickets, gone the wrong way etc - I could go on for ages. In most cases it was with - you've guessed it- first bus plus a few a few incidents with arriva
When your bus finally arrives it never stops
This is more sweet than you could ever understand. I praise you.
As a daily user of First Essex, I can say they spend more time raising the fares than they do making sure their buses come on time
James Christmas Same here
£2.25 for a child day ticket is stupid
Quantum 0 It was £3 on my Arriva Midlands route. I’d love it if it was only that.
Alfie Naylor woah, that’s really bad
Quantum 0 Yet they promoted that like it was the best deal on earth. They still advertise it in windows all over their buses. How much does your adult one cost?
I love first bus in the uk there always good. First busses come more often than bluestar
Shut your mouth
Cracking video Ben. I would like to update you and everyone else about FirstBus themselves. If you are not already aware, FirstGroup have put their UK Bus Operation FirstBus up for sale. They are transferring operations to North America so with a bit of luck, whoever takes over the FirstBus routes in your area might improve.
In Manchester, Go Ahead have bought the Queens Road depot in Cheetham Hill and Rotala (Diamond Bus) have bought the Bolton Depot. The Oldham depot however has still not been sold and FirstGroup are still running the Oldham, Rochdale and Ashton services from it - there is however rumours of interest from Transdev who don't want to take over such as big depot/operation as Oldham Mumps so First are apparently cutting back the services to satisfy Transdev so the sale can be completed.
Apparently They Have Scrapped That Idea Due To The Growth Of Their Rail Department.
First can either be 5 minutes early or 5 hours late, no in-between
McGills 🔛🔝
Edit: they are usually 5 hours late, ik from experience unfortunately
The First bus drivers disliked and citizens, and other company bus drivers liked.
I spotted this and wanted to respond. What a creative way to draw attention to the issue! That aside I’m concerned to hear about the problems you’ve had - that’s not good. I hope you’re aware of the work that’s being done to make the 3/3A better. If you’re not, you’ll find info re the changes we are making on our website (under news). In the meantime, if you have any further problems, please let us know, so we can deal with any root issues. Thanks, Karen, First
god this didn’t age well
Great! I started an e-petiiton which has over 3,700 signatures and First is holding a review of their fares. However want to keep pressure up, spread the word via youtube and make sure they deliver!
This was made 8days before I was born
I once missed the school bus because it skipped my stop and it came too early!
i love how most of the images is in portsmouth (wich is my city)
ha, im a trainee bus driver with first at the mo......so you lot are the kind of ppl im gonna have to deal with!
I think First is great actually because diamond Bus crapped up my 582
Haven't got a bus with first bus for years but my local station is run by South western railway (a joint venture between first and mtr corporation) and my local service is awful.
I get on a bus which is every 20 mins. I want the 19:59 bus. I get on the bus at 20:50. Apparently the 19:59 went the wrong way!!! Ha, good excuse. The 20:19 was the bus I got on. For once, a driver admited. And again there is another bus which runs every 10 mins. I waited 1hour and 27 minutes exact for this bus. Very bad First bus, very bad. (Bristol)
Doughnut's 2nd Chanel yep I live in bristol too
Not an excuse mate, it was the truth
Try Yorkshire we got an hourly services
Its not just first i was waiting for a stagecoach S7 and it was due at 7:55 and came at 8:15
They keep putting single deckers on a route that always gets full, they do it for the sake of it here in Sheffield.
Then they give the emptyest routes the biggest buses they have
No first bus is
always late I hate it one
time it was 45 mins late
a few weeks ago I reported a first bus driver for dangerous driving and aggressive behaviour towards passengers. First apologised and said "because of the Nature of the complaint we have sent it straight to the depot manager" I haven't seen the bus driver since
Most probably got the sack
Your to Right I was waiting for my local bus route 22 at my local bus stop and it was supposed to come at 16:04 ABD it came at 16:20 so it was over 10 mins late
Rip
Last bus
@Jack Smith ikr
@Jack Smith ok
True😃
They do say "save the best 'till last"
Did I actually read a comment that says First is 'awesome'????? Get real or get your head examined, please!!! I had the misfortune of working for this shower of shit for two years. What an outfit. Total lack of organisation, hellish vehicles and, in some areas, a literally non - existent and appalling service usually serviced by almost life - expired vehicles. Total disgrace. I returned to coach and lorry driving.......tried the bus thing and believe me........First are the Worst!!!!!
victor furay is stagecoach good?
i just changed my name We have a lot of StreetDecks and Streetshites in Leicester and I still get a good experience with First there, slightly better than Arriva.
Me and my friend were at a bus stop and put our arm out to a first bus and it completely ignored us and drove past
0:43 i love gunwharf quays
My local service 114 operated by FirstGroup. It is a circular route which involves hill climbing with the worst buses ever. A B7TL Plaxton President up a 30% steep hill? It won't make it. So, that's how FirstGroup South Yorkshire make the worst routes and delays up to 20 minutes.
At least you do not get streetlites...
+Buses in roblox we do get Streetlites.
@@duraab27 sorry to hear that
i had to get a bus home to my nan's house but it was 1 HOUR late.
One hour late is dreadful
First Manchester Said that The Leigh to Bolton 582 is only 10 Min each way But actually its Like 2 HOURS Each Way
Maybe that’s too sarcastic because it’s only 40-45 minutes
In Wessex and Dorset they are always early and sometimes it says 10minutes on the screen and it appears after 2 minutes
So yeah move to Dorset and you will be happy 😀😀😀
Oh Ben, this is awesome
Please do one for bluestar
Forgive my ignorance maybe being stupid but how do you inbox on here?
I have a lot of complaints for first and other companies. Here are more reasons I don't like them
1 Some drivers are not polite
2 If they're late, some drive slower than usual on purpose
3 Hardly any new busses have air conditioning for COMFORT
4 Mostly in winter, their bus exteriors are filthy
First always go, "Oh, new busses is about the future of comfort and extra seats". WTF, X30 Aircoach withdrawn coaches and replaced them with single deckers and now there's about 20 seats. What about air con for hot days. I mean, I like this video but would be better if it was sang like the LU song to show that you really hate busses for some reasons.
Do you like first bus
Only sometimes
Sorry the last change was confusing. It was a big change and we do recognise that it can take some time to get used to new things - especially when the change is so significant. Let us know if things still aren't working for you after the alterations take effect. Best thing to do is log things with customer service as that way they help us build a picture which we can look at when we're reviewing routes etc. Thanks Ben.
late or dead u choose?
CptEddyPrice late because buses will come at some point
I've never had a problem with First even before I became a driver
0:45 that is at gunwharf
Hi Just saw this and love your song & video. Im currently campaigning to make First in Bristol lower their fares, and was thinking of doing something in video. Where a bouts are you based? I have a few ideas but wondered if you would collaborate on my video?
Just to let you know first are showing this video on customer care courses
Omg ben this is awesome!!! :)
first bus in bradford is crap. just abolished alot vital bus services.always late and mostimes dont turn up. weve just visited Newcastle and has far more efficient bus services reliable. bout time first packed their bags went.tlc run better service!
First bus is more reliable at my place but Yorkshire Tiger is actually the worst operator buses don't show up and most of them run hourly so maybe you have to wait 2 hours or maybe free for the next bus. D:
Stagecoach are annoying sometimes... They put a 24 seater bus on a service that has 40 people on it... Then a 38 seater bus passes on another route with 5 people on
I bet your bus company is the worst
Wrong stagecoach is great
Lol we hate First Bus Company
It ok tbh, the trains are better then the buses.
Yea; EVERYWHERE GIRST TRANSIT Goes, DO NOT EXPECT NO GOOD SERVICE. They Just Buy New Buses and The Services Just Die Once The Buses Arrive.
first is every 7mins in me city now
Southampton.
Still bad today!
The First Manchester operations were good compared to diamond (Excluding 582)
Hello
Busmanpro YT hello
@@wiganleighbusphotography2250 hello I'm up early to go to prison
Busmanpro YT me too
I hate it
1am I was awake
@@wiganleighbusphotography2250 oof
Help last bus exist in London and East Roblox
Well then Diamond Bus North West Took it over
Yeah they crapped up the 36
I was replying to Karen Baxter - she's calling 'us' (her customers) dim witted and slow. The timetables may not be your complaint, but they certainly form part of mine :)
First bus is only at chelmer valley park and ride
Leave first alone they're not bad at all
Some of their drivers are a disgrace. As a bus photographer, I am annoyed by the attitude of First Basildon drivers, many flipping the bird on my pictures and one arguing and threatening me. At least the managers are kind
Fuck me 'they're not bad!!' There Shit!
They're shite in bristol for a start
Leave First alone, they're an awesome bus company.
no if you say that there will be last uk
agree I work there im reporting them
Well on u first coz there always on time
Yep I'm on time always
I go to York park and ride never been 1min late first is an idea for my future
You're lucky ther's a bus at all!
My bus did not show up for 3 hours. That is so much buses that did not show up.
im more concerned with the buses, mind you they only care about sheffield in south yorkshire
First bus sucks
I rather disagree with your reasoning for why the timetables are confusing. It is not because we need to 'take some time to get used to new things'. If that were true, I probably wouldn't be able to write this right now.
Don't accuse us of poor intellect. It's your buses that are slow, not us.
lol :-)
At least there not as bad as ulsterbus they are nearly 1 hour late
First Greater Manchester are ok. Not as good as Stagecoach Manchester but much better than MCT or Stotts whose drivers go so fast they will likely cause an accident one day.
xD
nothing wrong with first bus. were im from first bus are always on time so stop moaning about them and if you don't like it you can walk or take the bike.
da fuck is wrong with you idiot
@below you don't like them though lol i think sussexbus is a good little bus company.
I AM GONNA GET FIRST BUS TO COPY STRIKE YOU
Please let me know what copyrighted content I have used
@@TheAmazingMonkeyHat Logo Copied
Logo is not covered by copyright it is covered by trademark. This is only a problem if people could be confused that this video was from First Bus. This is not the case in this video.
@@TheAmazingMonkeyHat oh yea
First, Bluestar & Southern Vectis are best, stagecoach is fine i guess
Stagecoach best. Bluestar OK. Just don't get rid of 1549. SV. No comment. First. More like last
@@ConnorTransportSpotter ok i respect your opinions
I Think First Should Sue This Guy For Defamasion Of Character. He Doesn't Know Their Situation.
In Ireland it bus eireann
Hey Ben I love the song, I know it’s a couple years old but similar issues have arose for me now, I’m making a video on it and I’d love to have you on for a phone interview, thanks
I am happy to. What is the situation you are dealing with?
Drop me an email: benknight135@gmail.com
i shall fan girll ....... omgggggggggg i sooo want him to be my boyfriend
First Bus Are Good!
More like shit bus
Come on first, even Connex can do better than you
Stagecoach always are late. More like Agecoach.
Stagecoach may be late but thats because they drive carefully (in my area anyway). this bus company that horrible is National Express as they are late and the buses are not clean.
Stop it I recommend StageCoach
Stfu
Arriva is better.
In Winchester people apparently call stagecoach slavecoach
First bus are a girly company and awfully run
Yorkshire transport fan and more Arriva Midlands Wigston seem to have a tradition called Friday Afternoon Picnic which throws organisation out the window, particularly on the two routes I’m trying to use, the 84 and 85. Last Friday, it took me almost an hour to get from Countesthorpe to Whetstone, which as a distance of a mile-and-a-half.
Alfie Naylor yeah arriva good and bad
Yorkshire transport fan and more I have a slightly better experience on the Thurmaston depot routes. The picnic trouble is why I actually want First to run a new service in my area.
I hate first I've ones waited 26 minutes
Weezak444 Gaming 26 mins huh that's not a lot
ThomsonAirways 767 it was 26 min late
Weezak444 Gaming I once water 42 mins for the stupid 50
waited*
First bus is rubbish
Arriva is so much better
Arriva is bad
buses in profile Tell me about it.