DDU webinar: How to resolve complaints

We provide advice on how a dental practice can try to resolve any complaints they receive. Including the importance of handling complaints effectively and the obligations of the different members of the team.
Our guidance on complaints: www.theddu.com/guidance-and-a...
View our upcoming webinars: www.theddu.com/learn-and-deve...
3:04 When was the last time you complained?
4:31 Definition of a complaint
7:53 Things that make dental patients angry
18:58 Common complaints in dentistry
33:32 How to respond to a complaint
43:15 How to avoid complaints
54:06 Complaints checklist
55:19 Q&A