I was hoodwinked. They never verbalized it would be a contractual agreement. Additionally, it was for 3 years and there was no explanation of there being a third party loan. If you call ensure that you verbally specify that you want to cancel the service. Send it back with the same week and ensure you use a major carrier like FedEx or UPS with tracking. I even sent in an alert to the BBB. These fraudulent crooks need to have a class action lawsuit filed against them.
My Paris collection candel exploded in my kitchen and almost set my hole house on fire. I went into a traumatic panic attack with fire rescue at my door an all. These candles are beyond dangerous!!!!!!
It's worth sharing! The new technology is amazing and it WILL change the atmosphere of your house, but no need to wrap yourself up in a multi thousand dollar contract and credit check for your house to smell nice! There are other options with decent companies who are willing to earn and maintain your long term business, but force you into it!
Visit Nēbu Luxury - Our app works great with up to 5 flexible schedules, custom scent levels, and controlled on your phone! Not to mention our price is 50% less than Aroma360, our oil doesn't contain Phthalates, and our bottles can be screwed right into the diffuser with no messy oil refills!
The scents barely let the smell out either the diffuser or the oil not to sure but mine don’t let my whole house smell good only close by the diffuser you can smell it only. The Glade plugins are way the hell better smell diffusing
These guys are calling me with the same BS. I've never heard of them and I wasn't living at the address they have registered to the account on file. I had already been gone a year!
Who on earth finances a diffuser ??? Clearly you can’t afford it and screwed yourself over. I got my diffuser half off did one month subscription then canceled and that was as simple as it was. When my remote didn’t work I emailed them and first had me do a troubleshoot and it worked and I was happy eventually my remote wasn’t working at all and they quickly shipped me a new one free of charge. Can’t say anything negative or misleading in my expe.
They tell you you’re signing up for an oil subscription and the diffuser is free. Pls make sure you have your info correct before you judge people on false information.
Wow , this is so surprising . I have 2 of their pro pod wireless spray . I change my scents monthly or skip when I need a break . All is well and so far I love the scents.I also purchased their 4 wick scented candle and the wicks were so short and only one would light up . The customer service rep was very kind and sent out a replacement. Other candles I have brought from them are lovely scented and I had no problems . Their rooms sprays are also nice . I did receive a call from them saying something about vip , but I never returned the call . I will keep it simple and get the scents I like. I am Not interested in a sales pitch . However when trying to cancel a room spray monthly because I now had a wireless pro pod took several emails to get it done . So they will try to keep you from canceling by offering other suggestions. That actually bothered me a little because it wasn’t cancelled immediately , but that’s what sales people do. The product is fantastic and I love it !
I got hoodwinked too. A free diffuser in exchange for a 3-year subscription. What they didn’t say is that it would be financed. I have 2.5 years to go and the diffuser doesn’t light up (green vs red) like it first did. Would never have agreed to the financing had I known.
I love Miami since the 1980s but I noticed every time business is being conducted out of there some fraud always pops up. To which I would ask this particular company why? You already famous and all over the place when it comes to scent for the house and maybe hotels, why go and scam people for a bull shit subscription? Sad and pathetic that greed got the best of them.
it's easy say no and read before signing, whilst unacceptable practice, they are not holding a .un to your head, be a grown up and read before signing!
Big reason I don’t talk to sales people over the phone. I have had 2 360’s and had zero issues. I read my contract and refused any membership. I buy my oil on Amazon when I need it.
Wow Thank you for the awareness, so glad I ordered from you guys, Nebu I loved that you guys don't do contracts and can buy and stop whenever. So appreciative because I would of been one of those people 😮😮😮😮
@@cjsiss were you able to cancel? I'm going through this now. Signed up Monday night and the next day I reached out to them to just cancel the order. They said I would have to schedule an appointment with the cancellation department and the earliest appointment is a week later. So, there is no one there to talk too??? I then asked them to cancel the shipment since I was told it hadn't shipped yet. He said it's in the "shipping process" so it can't be cancelled. I wish I would have gone on the BBB before I signed up, they have over 430 complaints filed.
Yes, it’s finally over as of July 1, 2024, two days before my first payment would be due. I received several calls apologizing for all the misunderstandings. This was after several emails to them and meetings set up by them by phone but no call came. I just didn’t let up on them. Looks like they’re still snagging people.
@@cjsiss Yes they are, and I rejected the delivery from UPS on Saturday, and they are supposed to call me today, doesn't sound like they will. I am not going to give up and if they don't call today, I am going to file a complaint with the BBB and with the financing company. This is just ridiculous; it should not be this hard to cancel an order. Thank you for the response, I have not been able to sleep since this started, I'm in total panic mode. I so glad to hear you were able to cancel.
My contacting the finance company was most helpful. Please contact them. There will be a running thread of what you say and then the company responds there. Yes, BBB as well. Both helped, but you must do it or they won’t call you back
Okay, well that just answered what brand I want. I’m going with Aroma Retail, because I know that’s the brand Loews Hotels uses to scent their Orlando resorts. Years of good history is the clear answer, here.
Maybe I just got lucky, but I have been happy with my VIP Subscription to Aroma 360/Hotel Collection. Everything was explained to be about the monthly oil program. It has been 7 months and I love my Penthouse diffuser and the Dream On scent.
At Nēbu we do not even offer the option for a contract. We offer free shipping and free returns with no minimums purchase and the best prices in the industry. We reformulated the industry standards and eliminated phthalates from nebulizing oils. We take pride in being different!
Oh well. Was just getting ready to order and something told me to check TH-cam. Glad I always listen to my intuition.
ME TOO!!! Glad I found this video!!!!
I was hoodwinked. They never verbalized it would be a contractual agreement. Additionally, it was for 3 years and there was no explanation of there being a third party loan. If you call ensure that you verbally specify that you want to cancel the service. Send it back with the same week and ensure you use a major carrier like FedEx or UPS with tracking. I even sent in an alert to the BBB. These fraudulent crooks need to have a class action lawsuit filed against them.
Had same problem with all them Aroma360-Hotel Collection-Scentiment
Same company.
Thank you for forewarning us! I’ve been seriously thinking about ordering this, but my intuition told me to check here first.
Thank you, I was just about to order this product.
My Paris collection candel exploded in my kitchen and almost set my hole house on fire. I went into a traumatic panic attack with fire rescue at my door an all. These candles are beyond dangerous!!!!!!
Thank you for putting this out.
It's worth sharing! The new technology is amazing and it WILL change the atmosphere of your house, but no need to wrap yourself up in a multi thousand dollar contract and credit check for your house to smell nice! There are other options with decent companies who are willing to earn and maintain your long term business, but force you into it!
Most things labeled “vip
In my experience are never are.
Visit Nēbu Luxury - Our app works great with up to 5 flexible schedules, custom scent levels, and controlled on your phone! Not to mention our price is 50% less than Aroma360, our oil doesn't contain Phthalates, and our bottles can be screwed right into the diffuser with no messy oil refills!
The scents barely let the smell out either the diffuser or the oil not to sure but mine don’t let my whole house smell good only close by the diffuser you can smell it only. The Glade plugins are way the hell better smell diffusing
These guys are calling me with the same BS. I've never heard of them and I wasn't living at the address they have registered to the account on file. I had already been gone a year!
Love my Nebu. Smells awesome 24/7!
Thank you!!!! 🤩
I wish I saw this before signing up for a year membership. Horrible customer service. This company needs to be put out of Buisness
Not to mention the garbage equipment
Who on earth finances a diffuser ??? Clearly you can’t afford it and screwed yourself over. I got my diffuser half off did one month subscription then canceled and that was as simple as it was. When my remote didn’t work I emailed them and first had me do a troubleshoot and it worked and I was happy eventually my remote wasn’t working at all and they quickly shipped me a new one free of charge. Can’t say anything negative or misleading in my expe.
They tell you you’re signing up for an oil subscription and the diffuser is free. Pls make sure you have your info correct before you judge people on false information.
If you submit a negative review, they delete it. Very shady company
HUGE SCAM on sign up just like the video described. I would definitely like to be in on the class action lawsuit.
They make it sound very legal and okay. I fell for it and am going to my state’s attorney general’s office. This is a crime
Original story from Miami Local 10
www.local10.com/news/local/2023/06/26/miami-based-home-fragrance-company-called-out-by-customers/
Wow , this is so surprising . I have 2 of their pro pod wireless spray . I change my scents monthly or skip when I need a break . All is well and so far I love the scents.I also purchased their 4 wick scented candle and the wicks were so short and only one would light up . The customer service rep was very kind and sent out a replacement. Other candles I have brought from them are lovely scented and I had no problems . Their rooms sprays are also nice . I did receive a call from them saying something about vip , but I never returned the call . I will keep it simple and get the scents I like. I am Not interested in a sales pitch . However when trying to cancel a room spray monthly because I now had a wireless pro pod took several emails to get it done . So they will try to keep you from canceling by offering other suggestions. That actually bothered me a little because it wasn’t cancelled immediately , but that’s what sales people do. The product is fantastic and I love it !
I too have had no problems and been happy
They wouldn't let me cancel finally I canceled
@@AMGJimmyis it still going strong?
I got hoodwinked too. A free diffuser in exchange for a 3-year subscription. What they didn’t say is that it would be financed. I have 2.5 years to go and the diffuser doesn’t light up (green vs red) like it first did. Would never have agreed to the financing had I known.
Aroma ad, "This is how to ........ get SCAMMED in your home." 😳
Now they are advertising on tik Tok and their name is changed to hotel collection . Packaging and all still the same.
Same company!
I love Miami since the 1980s but I noticed every time business is being conducted out of there some fraud always pops up. To which I would ask this particular company why? You already famous and all over the place when it comes to scent for the house and maybe hotels, why go and scam people for a bull shit subscription? Sad and pathetic that greed got the best of them.
I'm glad I saw this. Not gonna order now. Thanks
You can just order the diffuser and the oils by themselves … the subscription is a choice.
it's easy say no and read before signing, whilst unacceptable practice, they are not holding a .un to your head, be a grown up and read before signing!
Trick. You buy the diffuser and when you do oil sub, it's cancel anytime.
Big reason I don’t talk to sales people over the phone. I have had 2 360’s and had zero issues. I read my contract and refused any membership. I buy my oil on Amazon when I need it.
My question is whether Nebu manufactures its aromas or buys from third parties.
A lot of these aroma companies out of Florida are a scam and sell cheap diluted oils.
100% true
Wow Thank you for the awareness, so glad I ordered from you guys, Nebu I loved that you guys don't do contracts and can buy and stop whenever. So appreciative because I would of been one of those people 😮😮😮😮
Thank you 🙌 We are so glad you're happy with your Nēbu and able to choose vs being forced into a contract!!
They were presented with a contract and didnt read it. Thats on the customer. Not the company.
You didn’t experience this. I fell for it. 24 hours went by and I contacted rep to cancel.
@@cjsiss were you able to cancel? I'm going through this now. Signed up Monday night and the next day I reached out to them to just cancel the order. They said I would have to schedule an appointment with the cancellation department and the earliest appointment is a week later. So, there is no one there to talk too??? I then asked them to cancel the shipment since I was told it hadn't shipped yet. He said it's in the "shipping process" so it can't be cancelled. I wish I would have gone on the BBB before I signed up, they have over 430 complaints filed.
Yes, it’s finally over as of July 1, 2024, two days before my first payment would be due. I received several calls apologizing for all the misunderstandings. This was after several emails to them and meetings set up by them by phone but no call came. I just didn’t let up on them. Looks like they’re still snagging people.
@@cjsiss Yes they are, and I rejected the delivery from UPS on Saturday, and they are supposed to call me today, doesn't sound like they will. I am not going to give up and if they don't call today, I am going to file a complaint with the BBB and with the financing company. This is just ridiculous; it should not be this hard to cancel an order. Thank you for the response, I have not been able to sleep since this started, I'm in total panic mode. I so glad to hear you were able to cancel.
My contacting the finance company was most helpful. Please contact them. There will be a running thread of what you say and then the company responds there. Yes, BBB as well.
Both helped, but you must do it or they won’t call you back
Okay, well that just answered what brand I want. I’m going with Aroma Retail, because I know that’s the brand Loews Hotels uses to scent their Orlando resorts. Years of good history is the clear answer, here.
Maybe I just got lucky, but I have been happy with my VIP Subscription to Aroma 360/Hotel Collection. Everything was explained to be about the monthly oil program. It has been 7 months and I love my Penthouse diffuser and the Dream On scent.
What was the amount you financed
Nebu is a scam company also.😂😂😂
At Nēbu we do not even offer the option for a contract. We offer free shipping and free returns with no minimums purchase and the best prices in the industry. We reformulated the industry standards and eliminated phthalates from nebulizing oils. We take pride in being different!
@@NebuLuxury yea right
Thank you for this!