Publix - Why They're Successful
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- เผยแพร่เมื่อ 7 ส.ค. 2024
- Despite only being found in the southeast, Publix is one of the largest grocery store chains in the United States. This video talks about the unique reasons behind their growth and success.
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As anyone who lives in Florida can tell you, Publix is THE supermarket here. They are more expensive but you can't deny how friendly and helpful the staff is at their stores. Their bakery is amazing and they have the best birthday cakes. Their deli is famous for fried chicken and chicken tenders and subs. When they say, "where shopping is a pleasure" they mean it. It's their signature.
Can confirm, their subs are good and their fried chicken is very good, and a decent price surprisingly for how much chicken they give you. Their bakery has good bread too. Most of the their stuff is more pricey, with some things that aren't worth it, but at least it's better than Winn-Dixie's prices.
The baked goods are legendary. The bread, oh man. You know what I'm going to get some of their pizza dough.
Can concur regarding the cakes. Their staff was super friendly in helping me choose a cake and it was super delicious!
y e s
Pub subs for life. Speaking for all of Jacksonville.
My dad drove a truck for Publix for 18 years back when the company was just in Florida and he told me that Mr. Jenkins called him and all the truck drivers into his office to personally thank them for their dedication to the company and he gave them each a Publix belt buckle which he holds dear
@@holdenmccann Well they do give they employees free stock, just for working there. ive been their for 9 years now and they have given me around $26000 in free stock that i get quarterly dividends from. So it's definitely not a bad company in the slightest. store managers make $130000 a year. Without requiring a degree, it's pretty impressive to make that much from a working in a grocery store.
As great as that is, just reading about it was a joy.
He was a good man
Doesn't take much to make your dad happy lol. Why would you insult your dad in a you tube comment section it takes all kinds.
@@user-tv1le7sw2l are you always a j&@
I love Publix. I met my wife while she was working at Publix 23 years ago in Orlando. Happily married coming up on 20 years now. Thank you Publix.
Treating employees right and paying them a good wage went out the door when G. Jenkins past away. The new CEO forgot that happy employees made the company successful. I left after 21 years of working for Publix and went to work for Costco who treats and pays their employees the way Publix used to when G. Jenkins was the CEO. More and more of my old coworkers are leaving Publix or constantly complain about how unhappy they are with the way they are paid and treated.
THIS!!! the deli workers are getting fed up especially the ones who have worked there for yearssss. The managers are getting worse and worse. If the employees aren't happy, the customers arent happy.
Yes! The truth about publix! I've been with the company for 12 years now, it never changes. Literally the only reason to work there is because of the ESOP plan/ free stock at the end of the year so you can retire early.
You have to sue them to get them to do the right thing. I worked for Publix for five years, receiving shining reviews, pay rises, and good skills (but not enough skills to be more than an appreciated hard worker). They promoted young people passed me three times (two of which are no longer with the Company). When it came time to promote me, they chose a young person and fired me (for dubious reasons kept on hold until needed). I filed an EEOC claim and the store manager was demoted (The womanizing homophobic department manager suffered nothing), but Publix never was held to account, placing their policies above federal laws outlined in the ADEA. . In discrimination suits they are not held to account. They still won't accept the responsibility for the death of Gerry Gutierrez (the older bagger that died of Covid because Publix failed to take the lead on Covid safety.) Publix pays lawsuits like power bills. Their mission is a good one, and it has a romantic public presentation, but they entertain corruption (funding the rally that lead to Jan. 6, 2021, for example). The inner politics are brutal, discriminatory, and, in many cases, illegal. So far, there isn't a single group of humans they haven't discriminated against. Is it a great shopping experience? Absolutely. Are the employees happy to work there? Depends. Do they lie to their employees? Routinely. There are good eggs, just like everywhere, but Publix's facade of being a "great place to work" depends entirely on the local management, some of which are the best people you'll ever meet. As an organization, they demonstrate a conditional conscience, but getting them to 'do the right thing' might require a legal filing.
@@brettself i just read this and this is crazy, justice for Gerry Gutierrez, i had no idea they funded jan. 6. They just keep getting uglier and uglier in my head.
I'm almost five years with the company, and I absolutely agree, this is another case of a legacy company being ruined by the current owners. Bonuses got taken away about a decade ago, there's a growing disconnect between the stores, and corporate; hell just between the associates and their own management at times!! The low pay, increasing cheapness of the company, and so many other reasons.... I'm amazed Publix still got into the top 20 list of Fortune... Then again, I've got a feeling Fortune's criteria aren't as in-depth as they should be. If not for my co-workers I'd have bailed years ago... I'm going to be screwed out of getting enough hours for the health benefits, again.... and everytime I ask for Full-time it's the same platitudes and excuses..
I could also tell you how shitty they handled the Pandemic. At first they were taking things seriously, but once their precious customers started complaining about the adherence to social-distancing and so-forth... they stopped enforcing it. Despite our objections and fear for our lives...
People over profits... forget it, that saying is dead. George Jenkins is rolling in his grave right now...
I'm probably going to quit once I find a better job. Tended to wait until January when my 5th year officially begins. They usually throw you a party for it; well they can cancel the party as I'll be giving them my two-weeks notice. If I get full-time I MIGHT change my mind, but every day they keep fueling the desire to quit, more and more.
I'm a Florida kid, so Publix is a household name! UNDEFEATED Chicken Tender Sub Sandwiches & the Bakery are always top notch.😍🤤
I always tend to get the Fried Chicken Sub! Add some BBQ sauce then you have yourself a delicious sandwich.
Get yourself a fried chicken sub and ask them to put max and cheese and honey mustard on it. It’s insane and very diabetic lol
@@neontiki no cap, that's actually how I get my Sub! You are a person of good taste😌
Both my pediatrician and my parents are Florida expats (We all ended up in Minnesota), and topic #1 besides my sister and I’s health was reminiscing about Publix.
It stuck with me that when I lived in Orlando I was a frequent Publix shopper and now when I’m in a city where Publix is around I’ll Instacart a Pub Sub and anything else I might need.
I do get some interesting looks when I explain this to my shoppers 😂
I love their chicken tenders! Their chicken with wild rice soup is very good too.
Publix also gets a lot of good will hiring those with intellectual disabilities. Every store employs people in that community and treats them like normal people and helps normalize those people with the general population.
Maybe I should work there 🤤
It's kind of frustrating to work with these individuals.
@@kingkaga898 and that means they should be hired and be able to work for a living wage? Most places that hire those with disabilities exploit, abuse, and pay them well below the legal minimum wage. I'm so sorry that it's a minor inconvenience for you to work with these people. I know that I wouldn't want to work with an ableist like you
Publix hires them because they get a grant from the government so it's pretty much like free labor. Also if those individuals make a mistake especially with a customer, The management highly emphasizes that it's not their fault and they can't help it. Which is true but it's kind of puts the customer in an awkward position where they can't complain because they get shamed if they do. I've seen this practice several times with my time with the company.
I think Walmart hires significantly more people with disabilities than Publix.
As a Publix employee, it warms my heart greatly to see Publix get a whole video about them by you. George Jenkins is definitely a very strong factor in Publix’s success, so much so, that at least at the store I work at, the store has a whole grill out on his birthday out of respect for the man. RIP George Jenkins🕊
Publix is to Florida . What HEB is to Texas
Charles Butt ran the business like mr Jenkins.
Always making sure "partners" aka employees were paid well and taken care of.. . ...
Could he please fix the spelling of Mr. George's last name at least?
I love how we have a Picture of Mr. George in every store. It's like part Dictatorship Vibes and at the same time like having your Grandfather's photo up so it doesn't feel weird.
Im also a employee their
@@chanceDdog2009 I moved to Texas from Florida and I’ve never seen an HEB. I’ve been in DFW and Amarillo.
My first job was with Publix in 1977 while in high school. The emphasis was on customer service and cleanliness. Even today when I go into a Publix the employees are friendly, great selection of groceries and of course super clean.
I worked at Publix for 9 years, and around half of my family either retired there or still works there in management. The culture of Publix is very unique where it is one of the very few retail careers where you can retire as a millionaire if you play your cards right and buy a lot of stock in the company. Assistant Store Managers and above make really good pay and you don’t need any sort of college education, you just have to be extremely driven and honestly, a bit lucky to have all levels of management above you support you in your drive to promote yourself.
Unfortunately, these benefits can also be a hindrance. Since this is a job that can pay managers great salaries and benefits with no education required, competition is fierce for management, and it’s quite easy to spend years and years stuck in a dead end position waiting on a break. Upper management is also known to play favorites often, so knowing company politics and how to play the game is key to success.
Honestly I still think Publix is a great company, but it’s nowhere like it used to be. Back in the 70s-90s it was easy to lock yourself in and succeed as a manager, but today it is cutthroat, with expectations of managers getting higher with benefits not as good as they used to be. I do believe if George Jenkins were alive today he would have many issues with how the company was being ran, but compared to a lot of contemporaries, the quality and service are still far above most other grocery stores in the southeast.
Many founders are rolling in their graves right now. It isn’t just George. If Sam Walton knew what his company has turned into he would have probably burned it down himself before it multiplied.
@@ThisNamesNowTaken I agree. Walton was even more customer/quality obsessed than Jenkins!
I agree. I worked there for a short time in a college. I was working for a store that was just opening. My department manager was really rude and it was like the company as a whole kinda resented anybody who was trying to get a degree and worked there part time. I was a college student who they knew had class and yet they would keep us there every night 3 hours after closing making sure the store was perfect. I ultimately had to quit. It just felt like a slave trade to me.
@@Jarretthicks12 that sucks dude, but it’s not an uncommon story. A lot of managers resent that because they know you’re pursuing your way out of there. I got my bachelors and masters as well and while i have to “work” my way up where I’m at, at least i don’t have to play suck up or work nights and weekends dealing with BS, i can sit at my desk and really “work” for 20 hours per week. I’ll take that any day.
@@SPONGEBOB20 exactly! And not only that you don’t really get paid anything unless you get up to a management role but even then the pressure is so much people still leave. My assistant department manager left to run a freakin vape store. That should tell you all you need to know. If you not 100% Publix they hate you.
Having been born in Florida and lived here for my whole life (23 years), it took me an embarrassingly long time to realize that Publix was only a southeast store. Such a mainstay of living here. Meanwhile, I've never seen a Food Lion in person.
As a California resident, this is my first time ever hearing of a Publix!
I enjoy Food Lion, but I prefer Publix and Ingles which are unfortunately more common in upstate SC than here in the lowcountry.
Food lion was a little before your time. They had low prices, but a tv news show did a story about them serving expired meat in their hot meals counter. I remember the ceo of food lion in a commercial immediately after the food lion story, saying it was an isolated incident. That pretty much killed them though.
you ain't missing anything with food lion. They're nasty.
@@Dragon_rls they're still huge in virginia, I don't shop there because they don't have the things I buy.
In 2009 I purchased a condo in Fl and that was my first experience shopping at Publix and everything you say is true. If you watch their sales and 2-for-1 prices they are not too expensive. But, the quality of their produce, bakery, and service is exceptional.
They are the best,I wished they opened some stores in the Midwest.
They’re greedy fascist Illuminati worshippers scamming the middle class with poisoned food nothing more
I work at Publix part time as a front service clerk and it has been amazing. My managers are all extremely kind and understanding with scheduling among other things and they are very supportive of all the people who work there. I love my job.
Publix may be the most expensive grocery store around but omg is their service, products, and cleanliness incredible! It's a huge reason why I spent those extra bucks!
Their fresh fruits, vegetables and meat are worth it, in my opinion. Much higher quality than Walmart or the other grocers.
Apparently, you've never been to a Whole Foods. As long as you stick to the sales (BOGO), they are competitive with Walmart (which is an absolute miserable place to shop).
@@edmondlau511 Winn Dixie has equal or better meats but they also have a good selection.
@@lishawnstreeter6577 now that I think about it Florida has a good selection of grocery chains
@@cursorguy They do lots of options
There are at least 4 Publix locations within 5 miles of where I live. I will say that the whole customer experience is part of their success. I love Publix deli too. They actually make good subs to order as well.
You most live in Lakeland!!!
@@corysheffield4348 lmao what.. i don’t live in lakeland and i have 19 publix locations near me UNDER a 5.0 mile radius
I live in Pinellas County and there are soo many Publix stores. All of them stay pretty busy too.
Just don't get stuff sliced late at night. My store is so short staffed we get them cleaned like every 8 hours. It's like a god damn petri dish growing on those things late at night
I live in Florida and work at a Publix and tried Publix sub sandwiches there yum yum like crazy.
As someone whos lived in florida their whole life and only recently started travelling out of state I honestly thought publix was a widespread thing- you can imagine my shock when I found out its only in the southeast
I’m here in central Florida. I have a physical disability, and can’t walk too far. I go to Publix because it genuinely is a pleasure. The people there learn my name, we chat, and they always help put my groceries in my car. Easily worth the extra money. I avoid Walmart like the plague, and literally go years without going to there. The contrast is that real.
You know I appreciate you making this video. I’m a 3rd generation Publix manager, 28 years old and I’m a bakery dept head hoping for store manager next. Started at 15 and became a manager at 20. It’s a hard and stressful job like all retail. But the benefits and pride you get from your work and your investment are second to none. Thank you for sharing with your audience this story about our company.
And if this comment gets any traction as an associate and manager of 13 years if any Florida people or curious other people want to ask me anything about Publix I’ll gladly reply in the comments down below.
Fellow floridian here, what does your day to day look like as a manager?
it would help your chances if you were a female with only a year of experience
That's awesome, been with Publix myself for 12 years currently as asst bakery manager.
What kind of money to full-time employees make?
What would the starting hourly pay be like for someone's first job? What are the benefits besides stock options?
They own the entire operation. They own the shopping centers all the way down to the fields that grow the strawberries. I worked for them for 5 years. They are a truly great company.
yeah, they also have contracts on certain farms that only will grow certain, let's say, brands of fruit or veggies that can only be shipped and sold to publix. one such I know of is the tasty lee, and red n' tasty tomato. they also get the highest grade of a certain fruit and the lower grades go to others like aldis and wal mart, even though its the same company
@@chrism3784 sugarkiss melons too
They don't own all the shopping centers.
@@BAMTech22 not all but most of them they do own.
@@BAMTech22 Did you know that your favorite grocer is also a landlord? Publix owns more than 280 of the shopping centers where our stores are located.
It’s actually a pleasure to shop there! The stores are clean and the bakery is phenomenal (some of the best cakes I have ever had) but mostly the wonderful staff. Every employee I come in contact with greet me and almost all of them ask if I need help with anything. AND they actually have a lot of cashiers open. So many so that usually a cashier beckons me over for them to help me.
I used to think Publix was very expensive but have discovered that especially if you shop BOGO’s or sales, they are extremely competitive. In fact, I have been shocked to find that even their regular prices are often the same or even better than Walmart. Given that the stores are beautiful, squeaky clean, and the employees are incredibly friendly and helpful, I have found myself shopping there almost exclusively. And their in-store baked bread is sublime.
Yep you have to shop the sales. My mom taught me this young. That saving money was easy at Publix when you shop the sales. Plus if you buy 1 item on bogo you can get it half off.
@@LeolaGlamour Publix is my favorite supermarket. Nevertheless your social networking skills beat mine. I can’t get half off one BOGO item even if it is the last remaining item. Learning from you I’ll try harder next time.
@@stevekru6518
Oh really maybe that’s a GA thing. Or maybe they changed the rule but I swear I usually get half off on bogo.
The app is great because it lists BOGOs as its own category for easy planning. I'm at Publix every week.
On top of the sales and BOGOs, couponing at Publix is AWESOME. Their coupon policy is the best and I get the bulk of my groceries there.
As a employee at Publix, I have to say the workplace atmosphere has been pretty good for the four years I've been working there. Two of my family members saw the better working conditions and decided to follow me over. While there are things I don't like about the store, its not enough to make me leave. They got flexible hours, a good open door policy, and room for growth. They also got a decent reimbursement program for students in college if you fill a certain criteria needed.
What are you paid?
@@Reina69$14 currently, but I'm just a part-time front-service clerk/cashier.
Stores that treat their employees well tend to profit from that business model in the long run. Just look at Costco.
You need to sign up for the employee stock plan.
@@gomba65 I was paid $9 an hour when I started
it's always fascinating hearing stories about regional chains considering we really get to learn more about the corporate world that is unique to said regions rather than the national/international world
honestly Publix in Florida is so big that whenever we travel and meet someone not from Florida we are just shocked they never even knew what Publix was in the first place
I'm watching this in the parking lot of a publix on my break lol. It's a great company to work for and management always does their best to keep us all happy.
Finally we got a Publix video! Me and all the other Floridians watching your channel are now very happy.
I worked at Publix for ten years and thanks to their ESOP, I left the company with shares that are still appreciating in value to this day along with fond memories. In fact, since I now no longer live in Florida, seeing those images in your video gave me one heck of a nostalgic rush.
That split was nice
I've found over the years that there are tiers among supermarkets. Publix (along with other regional favorites like Wegmans and HEB) is one of those top-tier grocers.
I love Publix. One day they were out of straws and I didn’t notice till I already got a fountain soda, I had 5 employees go out of their way to find me a straw eventually just opening a pack of bendy straws off the shelf and giving me that. I also love that they always have labels forward and the isles are super well organized and clean
As someone who has lived in Florida for 29 years, Publix is truly the real deal. Their fried chicken, their chicken tender subs are the best. The stores are always clean. Shelves are very-well stocked. Shopping is a true pleasure at this iconic Florida/Southeast US supermarket.
I shop in Publix a lot as someone who has lived in Florida for a long time shopping there has always been peaceful and the employees are pretty chill with you the help you and they even recognize you and say hi whenever you come in if they remember you and the cleanliness of the store is great and the employees seem to be happy and not even angry they always serve you with a regular mood the prices have gone up but the shopping there is always peaceful
I lived in FL for a decade in the 2000s and let me tell you the absolute LOYALTY that people have toward Publix is insane. My best friend worked there when we were teens and she honestly loved her job and fangirled about it often. Even though I had moved over 10 years ago most grocery stores don't compare, I miss it all the time.
When I was younger my mom would go to Publix because they took competitor coupons. My moms bill would end up ~$100 with over $200 saved from coupons. I would actually enjoy going to the grocery store because I was able to get so many snacks.
I was born and raised in florida and Publix is absolutely iconic, the deli and bakery were always my favorite parts as a kid cause they gave out free cookies and the chicken and subs are legitimately great for a grocery store, same with their sushi. I worked there when i was 14 cause they were the only place that would hire people that young and cause it was right next to my house. I worked there throughout high school and never really had any problems with my managers or higher ups. With places like Walmart and Aldis being so cheap it really says a lot about publix still being so successful
Bruh the free cookies! They got me very young to love this place😅😅😅
I worked for Publix and compared to other retail companies, they treat their employees well and hire from within. You can only move up if you're in the company which 99 percent start at the bottom. This removes much of the ego and a full hands on understanding of the business. Unlike other companies that people can be hired for say, a manager role without having the experience of the lower ground.
The pay could be better but they do have good benefits.
Yah the pay at the bottom is garbage
The benefits is why they can pay less and get away with it. The management sucks too
This was years ago. Unfortunately, they haven't adapted to a better pay scale.
Worked there for 3 years in the deli, worst job I ever had they paid us horrible wages and always expected more.
When I worked there (2000-2007) the pay, while not great, was much better than the surrounding retail stores. Disagree about managers not having an ego. Many of mine absolutely did, though, amusingly, many didn't last very long either. The ESOP and 401k were/are some of the best in the industry.
All in all, it's one of the best retail places to work, but it's still a retail place with all the drama and pain that it implies.
I’ve only been to a single Publix when I was visiting Key West, FL, but that was enough to make the experience resonate with me. The store was absolutely spotless/well-stocked and the quality of fresh meats/other goods was top-notch, certainly not what I was expecting when walking into a supermarket chain. It was immediately apparent that the employees took pride in their work, and I found that especially commendable. Nothing like your neighborhood Kroger, and for all the right reasons.
As a publix employee, the job itself is hard, especially as a deli worker, having good managers is 100% effective and a good morale booster. If the employees aren't happy, the customers aren't happy.
I don’t disagree with you on that but working grocery is also kind of dope but at the same time that is also backbreaking work in the managers yes it’s all the managers make the team what it is and you’re right if the managers are not happy employees are not gonna be eithier
Partying and poor decisions led to a friend being stranded in Key West 10 or so years ago. He didn't really know anyone or have a plan but he got a job at Publix and ended up living pretty good for a couple years working at Publix and living with some people that worked there. He never really had anything bad to say about the job.
Dang, I want to know the full story. Key West is expensive AF.
Considering we lived in northeast Ohio at the time it was a wild week of debauchery that led to the stranding. He's married with children and a suit and tie nowadays.
@@jacobsoto7228 my aunt is an apartment manager through luck/succession of her friend who died, and so has free rent. She's lived in Key West for 50 years and she just watches dogs for a career.
When we visited we met a dude living inside the old sailship he worked on and ate the cheap happy hour food at the dock.
Key West is filled with characters lol it doesn't sound too surprising
They seem to treat their employees well… unlike other grocery store chains I could mention
Would love to see you cover Wegmans!!!
It depends on the management. Sometimes management doesn't treat employees right at all. It's like a manager's club that you have to be a part of or you are screwed
@@flyinggrayson789 I see so many people praising Publix but things behind the scenes are not what they appear to be
Wegmans is incredible. The only problem is that they tend to be very selective when it comes to opening new stores. Here in RVA, there about 20 Food Lion, 20 Kroger, and 15 Publix stores... and 2 Wegmans.
Eh. Some districts or store locations beg to differ. I’m sadly in one where the employees are treated like servants. Not like slaves, mind you, Lowe’s beats them to that, but they expect androids as employees.
I work at a Publix and this video taught me more than anything they’ve given me
Yeah isn’t it great like they don’t train you at all and they just stick you out on the floor
I've worked for Publix for over 5 years and it has become an awful company to work for. Upper management micro manages so much with the way each department is run. Anytime someone from upper management comes in, they give the department managers a hard time. One regional manager told us our department looked bad because we need to scrub a wall in the back. The stores are constantly understaffed because store managers want to protect their bonuses and they took bonus options away from employees putting it in our "hourly wage" and employees are still underpaid. Also the sexual misconduct is disgustingly rampant with manager sleeping with associates. They usually get demoted but most times they are sent to a different district.
This should be pinned
It’s funny you mention the manager sleeping with associates because I think my store manager is dating the girl who works at dairy
And keep in mind he’s married with like six kids
@@seanm7539 that's literally every store. I know someone on his second marriage with kids from both marriages sleeping with women at the store
My customer service manager had sex with a CSS. She was in her mid 30's and he was my a year younger than me early-mid 20's.
You need to do a video on the rise and fall of the A&P supermarket chain (The Great Atlantic and Pacific Tea Company). At one time, they were the largest supermarket chain in the country and one of the largest companies in the country. You could fill several books with the missteps they made, leading to their ultimate demise in 2015.
Publix is the store I shop at pretty much daily, at least before inflation went insane. Nicest and most helpful employees I have met in a grocery store and they carry about 95% of the stuff I need.
Gotta go for the BOGOs and plan around them
Thank you for the vid. I actually am working at Publix right now in the Bakery and I have to say, about everything you said was right. I’ve been working for a little over a year and the company stock purchase plan is amazing. Something I wish you would’ve added is why George Jenkins was so compelled to listen to employees, the story behind it was he drove hours to the piggly wiggly headquarters to talk to the CEO about some ideas he had to improve the business, but instead he was told that he was too busy to talk and later found out the CEO played a game of golf instead of listening to George’s ideas, which I feel is what pushed George to open that first Publix across the piggly wiggly he originally worked at. Also, another thing that’s important at Publix is the culture we have with each other. There are monthly employee parties in the break room like national pie day and stuff like that, there’s also something almost like a Publix Olympics where neighboring Publix’s compete to see who has the best employees. Like a bagging competition to see who can bag the fastest and most accurately, who can get an instacart order out the fastest, etc. Finally there are some more benefits that were left out, at my Publix, about every 3 months every Publix employee gets a free 100 dollar gift card and every year there is a base amount for how much the raise will be for every employee that year. There are yearly evaluations around August and your department manager will give you a quick eval to see how you did the past year, they measure tardiness, costumer and employee relations, overall know how, etc. Now every store is run differently and I can’t say that these benefits happen at every Publix, but this has been my experience working there and it’s been awesome. One more thing is that Publix will pay for some stuff for college if you major in one of their core needs, like business finance, engineering etc. Again thank you so much for the vid and can’t wait for the next one. Maybe a rise and fall of Krystals?
Best company to work for. I have been with them for 37 years and still going strong.
Everyone knows this is THE supermarket in Florida.
Top notch guarantee.
They practically run Gainesville. There are something like 8 and two of them are less than a mile away from each other. Great store. Not hard to see why.
@@NamelessProducts lol that 2 locations are crazy. In the same shopping area and walking distance to one another
@@veezhang6988 I legit ordered pick up one time and was so confused why nobody understood why I was there and then we realized there's another Publix literally next door on archer. Crazy.
@@NamelessProducts I always wonder why would anyone visit the smaller one (next to Whole Foods/Guitar Centre etc). I've only been there once and found it inferior to the other one in every aspects, just smaller store, smaller parking lot, and less item.
Nice, informative video, Mike! Only mistake I spotted was the spelling of George Jenkins' name in the bullet points, where he's listed as "George Jenkings." A minor error, but I thought I'd mention it. Besides that, excellent research!
I'm glad you did the section on employee satisfaction, because I had a long comment planned in my head on that aspect lol. Very well done, and you touched on all the main points I'd thought of on the employee aspect. I've known so many people that worked there, including it being my first job, and it really is a wonderful place to work for the most part.
They also do a lot of amazing work with giving people with special needs the opportunity to work and feel valued and earn a paycheck in the process. I worked with a guy who had dwarfism and pretty severe autism, Robert. Such a sweet and caring guy, and he'd worked there since I was a kid. After I left there he'd make sure to bag groceries for my mom when she came through and would ask about me. He started having some health issues and the store made sure he was able to afford any time off he needed, and when he eventually had to stop working because of his health, he was able to cash in his stock and set himself up pretty nicely, as well as continue his insurance plan through the company to address his health issues without going broke. And there's thousands and thousands of other stories of people who's lives are far better for having worked there.
Oh, also, people think they have high prices, but there generic stuff is as good as anywhere else for essentially the same prices, and any time an item is on some sort of buy X get Y free/half off/etc offer, you don't have to buy the total amount of items to get that deal. So buy one get one means you can buy one and just get 50% off. So yeah, if you shop smartly and pay attention and don't marry yourself to getting a particular name brand of everything, you can get out of there without spending a ridiculous amount like some folks seem to think of Publix being.
It’s so cool to read all these comments where Publix is popular in their area. Makes you feel how big America is. I’m from the Northeast and have never heard of Publix.
I grew up in the DC area and I am surprised how far Giant has invaded the grocery market. Publix is definitely one of the best grocery chains I have been to. You should look at Wegmans next!
This lamb thinks Giant Food (of Landover) is a shell of what it was when it was an independent company.
I'd love to see one on Wegmans, I grew up with them in my home state, and when I moved away I had no idea how much I had taken Wegmans for granted. Don't know what you got til it's gone!
@@upeedinalamb5297 - Definitely. Izzy Cohen must be spinning in his grave.
It just feels so much more personalized and welcoming than other grocery stores. Usually other stores have that rag tag vibe and service that shows they just want a buck out of you. Publix is just such a pleasant place to shop at
During my several decades in Florida I have found most Winn-Dixies and most of the remaining IGAs seem sketchy and dirty. Growing up, the local Albertson's (now gone) was at least clean, if second-rate compared to Publix.
In my area, Publix has driven off basically all its old rivals. Now it's competing against the surge of Walmart and Target locations with grocery sections, and newcomers to the area like Fresh Market, Aldi's, Sprout's, and Trader's Joes.
As former worker and current customer, Publix is by far my favorite grocery store to visit.
A similar company here in the Northeast is Wegmans. Founded here in my hometown they have less than a 1/10th of the locations compared to Publix but carry 50% of the revenue compared to Publix. Great company to research and possibly post about. Best grocery store hands down!! 🙌🏻
I went to RIT in Rochester NY. Lived in Pittsford. That Flagship Wegman’s was always a Pleasure to go to. I moved back to Tampa Fl and Publix is Life. It brings a smile of the found memories in NY
After moving to the southeast, Publix has easily become my go to for groceries. Whenever I go to anything like a Kroger or a Walmart, it feels more "cheap" rather than "inexpensive." I don't mind spending a little more at Publix when I know the staff are all kind and helpful, the stores are well kept and the food is usually great quality.
YES! A video about my favorite supermarket chain from my favorite company man. I've only lived in Florida for about a couple years now, but Publix has easily beat out every other market I've went to since then. Legendary bakery and deli. If you ever visit Florida, go there as soon as you can!
I lived in the Atlanta suburbs for almost a decade, and only shopped at the Publix. Fantastic grocery store.
The secret to their success is probably the chicken strips at the deli, along with their sub sandwiches. I wish I were there to get both right now.
Worked at Publix during college. This is a business you won’t be ashamed to work at. And their dedication to customer service and employee well-being was impeccable.
It’s not the same as it used to be and shouldn’t be supported
@@timschultz1928 true
My folks retired to florida and we've been wintering there when i was a kid 30yrs ago. Publix has consistently been one of my favorite parts of the whole state, its just such a good shopping experience, especially the ready made food which i normally avoid in shops, they manage to excel at!
They have the best store band ice cream! It keeps me coming back! And as others have mentioned, their deli and bakery is top notch! All birthday cakes in our family come from Publix!
I migrated from Jamaica to FL and went to George Jenkins High. Publix is definitely my favorite grocery store there.
I would fight a war for Publix
I started working at Publix when I was 14. Even at that young of an age my experience as an employee has been great and for any teens near a Publix I definitely recommend it as one of the best first jobs.
My fiancee spent a good portion of her life in Florida, so when she moved to Georgia she was shocked when I said I had never been to Publix because I was a vehement cheap person. The day she took me my opinion quickly changed. From the legend of the tender subs that many others have commented on, to the fresh baked goods, and even the meats and prepped meals. I've never seen an angry staff member and they are always friendly.
I live in Philly now but I grew up in South Carolina and Publix was the nicest supermarket around. It was fun to tag along with mom or dad when they shopped because Publix stores are nice to look at, everyone is friendly and they had delicious free samples. I also noticed that the employees and Publix tended to stay there for a long time which to me suggests it was a good place to work. It was the best job you could get as a teenager in that area and plenty of people kept working there long after graduation. I wish I had a market like that near me now, but there's really nothing like it here. It could be a great opportunity if you're based in Philly and thinking of opening a business because our stores are not nearly that nice!
I just wanted to leave a comment. Mainly since ive watched these since the Kmart one came out years ago by this time. Glad this channel blew up the way it did. Literally the only channel i have the notifications turned on for. Publix is great but in my opinion they should update a little. Being from Cincinnati as well as living in multiple parts of the country, i have experienced a lot of grocery stores and with Kroger having delivery in Florida now and if they open up a store for the public it will be a bad day for Publix. Kroger with the U scan, scan bag go, bars inside the store, and now investing into warehouse grocery stores for the delivery to take out Instacart are soon to take over everywhere. Publix and also H.E.B. are probably the two best competing stores to avoid a monopoly as Winn Dixie and food lion are dying. I'm rambling now anyways i really just want more than 20 percent of Publix stores to have U scan.
As a Publix customer, I have to agree with the slogan, "where shopping is a pleasure". Sure Publix has higher prices than the Super Walmart. However, the quality and the selection is superb. While the pandemic and supply chain issues have reduced choices in some areas, it still isn't a deal breaker for me. I do, however, miss the free coffee when shopping.
I do want to give a shout-out to the Publix employees. Although there is one Publix I've been to that doesn't have the best customer service, the Publix where I do my weekly shopping has great employees. They'll often say hello as we pass down the aisle. If they are stocking shelves, they will help a customer find something. It's not unusual to see someone walking the aisles with a swiffer-like tool and a squirt bottle of water, scrubbing off smudges (from shoes or trolley wheels) from the floor. There was a viral photo of a Publlix employee tying an elderly man's shoes for him.
Florida born and raised here. I worked for Publix and still shop there every week. Our customer service is something I'm still proud of even years after not being employed at a store. I still feel a part of the family. Love your content!
Fantastic job covering this. I frequently shop at Publix, prices are higher than target or Walmart but the quality of goods is better and you nailed it, the actually shopping experience is much less frustrating
I never heard of this company as I’ve always lived in the northeastern part of the US, but this was a super interesting success story. It really shows that a company can be a success while also valuing their labor at all levels. Great video as always!
Price wise, Publix = Price Chopper.
Great vid, Mike.
Another employee owned grocer you could do a video on is Hy-Vee. It's a midwest chain.
Probably had a lot in common with Publix.
I second this. Hy-Vee is probably the closest analogue to Publix in the midwest.
@@RoboRed68315 Coming from FL to the Midwest, no it absolutely is not. Not even close. Woodmans is also employee run and more unique, but nothing comes close to Publix in the midwest.
Great staff to customer ratio. That's what makes Publix superior in my opinion. Plus, our Publix here does a wonderful ribs special on Fridays.
I’m born & raised Miami FL, Publix Subs have always been the best deli sandwiches. Some delis are clueless but some really kill it and go the extra mile
If you stick to their sale items, Publix is actually more affordable than most of the stores around me. Their B1G1 deal are legendary.
Under the customer satisfaction, you also could of mentioned the scales. Most scales you had to pay to use back in the day. Every Publix has a Toledo scale at the front all the costumers can use free of charge.
Unfortunately not anymore. The company that makes the scales went out of business so the new stores will not be getting a scale unless an old store closes down. I work for Publix and I'm in a new store and we do not have a scale.
@@carriereed426 darn, i work at one that appears modern yet we have one!
They also have free blood pressure monitors
I came here to mention the scales. I loved running up to the scale and weighing myself as a kid.
@@carriereed426 the company that makes Toledo scales went out of business? I doubt it. Mettler Toledo is a big company, their scales are used by both FedEx and UPS. Their website doesn't look like they went out of business.
Take a look at Wegmans. I grew up in Florida and enjoy Publix but Wegmans is on another level. Similar experience, but it is a much larger store footprint.
Wegmans is the equivalent of Costco high end quality and the Publix shopping experience.
Its the only grocer I’ve heard of where people write to the company begging for them to open a store near them. The one in Moorestown, NJ even had Friday night kids movie night so parents could shop while the kids watched a movie. Never seen anything like it.
I just recently retired after a 30 year career as an RN. I wanted something different and less stressful. I started yesterday at Publix. I thought I was an expert on customer service...Publix has it down to a science! #Proudtobethere
I’ve been with Publix for 7 years now, I’m going to warn you now that the way that corporate treats employees gets old quick. Not to mention that they took away our inventory bonuses which was probably one of the worst decisions they could have made for the employees.
Good to know thanks especially from a Samaritan point of view as you cared for humanity at its highest need level. If you like it then that says a lot cause you definitely know what care means to people 👍
On my street, there is a Publix and a Kroger. Although the Kroger location is cheaper and bigger, the shelves are always a mess and it just gives off a very soulless vibe. I couldn't put my finger on why it all looked familiar until my girlfriend said it reminded her of Walmart.
I used to shop at QFC (owned by Kroger) in Seattle and it's not nearly as bad as the stores that bear the Kroger name
They really need to rethink their strategy
I was born and raised in Florida and now live in Arizona. People out here just don’t get it. The grocery stores out here are just sad. I miss you Publix.
I work at publix and I love it. Best job I’ve ever had and I’ve had a lot of different jobs. Really enjoy my career.
I have been working at Publix since I was 18 years old started in Northeast FL then moved to Georgia been working for 7 years I can't believe I have been working at Publix for the 15th Anniversary!!! I started as a bagger then I was Trained as a cashier. I want to say thank you Publix is a great place to work and shop!! I can talk to other Customers in my line and Listening to the customers is number 1 always!! Everyone loves Publix!! Oh, one more thing Customer Service called me if needed people to work more hours I say always say yes!!
It's a white Lilly word
In Wisconsin, I work at a fairly large and fast growing chain called Festival Foods, founded by the Skogen family, and it's pretty jarring to hear how similar Publix is to Festival. While Festival is a newer chain, the way they focus on customer experience and employee satisfaction is identical to Publix. Wide aisles, higher quality products, and friendly employees are staples of both chains. The stock ownership program is literally the exact same: we call it ESOP (Employee Stock Ownership Program) and it kicks in at 1000 hours worked or after one year. I wouldn't be surprised to see Festival become the Publix of the Midwest in a decade or so.
Publix is always clean & there is almost always an employee familiar with an item you’re searching for & lead you right to it. I love Publix (Alabama here)
I just quit working for Publix after twelve years (I'm moving somewhere where one doesn't exist), and I can't speak highly enough for Publix from both an employee and a customer perspective. I'm sad to be leaving, but I cashed out my stock for a pretty penny. If you're from a state without a Publix and you visit one with one, please take the time to visit -- and get a Publix chicken tender sub at the Deli.
I'll definitely check them in Miami,what else would you recommend
@@neverlookback1244 Anything boars head from the deli is delicious, same with the bakery. Hell even their sushi is good LMAO
I would have waited to cash out the stock, all my buds that left and cashed out had to pay over 40% of taxes, they all regret it!
I live in Orlando, Publix is the best supermarket chai I have ever been to. A decade ago when Walmart tried to compete with them. In a survey I told them” if you give food away for free, my choice remains Publix” I have cult like loyalty for this supermarket. All the stores operate the same
Publix was my first job, started when I was 16. I worked there for 5 years and when I quit I was able to cash in the free stock I received and had enough to buy a used car lol. I'm pretty sure they are a fortune 500 company. However, the people that work there and keep that job for the rest of their lives turn into this weird cooperate cult version of themselves. Lifers there really only hung out with other Publix employees, it was noticeably weird.
I mean, if you’re a lifer and a “simple” cashier you can retire a millionaire. There’s a reason why we get cult like and it’s well deserved that Publix gets its praise.
I lived in Florida for a few months in 2018, and I will always remember Publix and how delicious their buffalo chicken dip was. So, I'm glad to see you covering this!
There is a grocery store in the midwest called Hy-Vee which has an eerily similar backstory and an almost identical vibe to Publix. It was very comforting when I went on vacation to Florida and they basically had a Hy-Vee without being a Hy-Vee.
Lol I worked at HyVee in high school and temporarily moved to Florida this year. The bakery at Publix reminded me of HyVee more than any other aspect
I did shipt for a while and it was from doing orders that I found publix. The prices were INSANE, but i definitely can say that employees are incredibly nice and helpful. The store is incredibly clean. I also worked at Harris Teeter and one my co workers at the time was locked out of the Harris teeter while getting carts, and the manager told him it was his fault for leaving his stuff, and he couldn’t open it until the next day. He quit and left to work for Publix.
So it’s funny you mention that because I had similar encounter with the SM like maybe within like the first two weeks of me working there I left my phone in the break room by mistake and my store manager got really pissed off at me and I asked her if she could please unlock the store for me to go get my phone because all of my financial information was on there all of my banking everything and I was like I need my phone and she caught a huge attitude with me and was like hurry the fuck up so fuck PUBLIX.
I think Harris Teeter is more expensive than Publix
Another characteristic that makes them above the pack is their bakeries. While not as good as old-fashioned stand-alone bakeries, they are head and shoulders above those of other grocery chains I have shopped at. I'm a Florida resident, and they are my main source of groceries.
They give your kids a free cookie at the bakery. Now every time we are driving and my 2 year old sees that Publix sign he gets excited and says “cookie”
That’s why they are successful. They make you a fan at a young age
Currently a Publix employee and I can affirm everything stated in this video is true! Glad to see you cover Publix in a video!
I am from the West Coast but moved to Florida and I have never experienced anything like Publix. I absolutely love it. They have the best bakery. I dream of the cake and chocolate chip cookies. Forever in love with this grocery store.
I've lived in central Florida my entire life and Publix will always be #1 - I even go to it when there are cheaper options in similar driving distance. It's just a better store than all the rest; the quality of the produce/fresh food, the staff, the cleanliness - they nailed it when they said "where shopping is a pleasure".
In my own humble opinion, I really think Publix is one of the most wonderful experiences I have ever had on buying my groceries there and I got one store very close to me and I stop by every single day and I know they’re a little bit pricey , but you dont feel that when in fact the stores are so clean , well organized, wonderful customer service , lots of good vibes going on always … I just love them! Ohhh and something else I got a tell … a family oriente kind of business as well ! Bravo for Publix ! ❤️🙏🇺🇸👍
You should make a video about Market Basket. They aren't as big as Publix. But they have 90 locations in 4 states and annual revenue is a few billion.
The company is kind of famous in New England. Greek immigrants open one of the first supermarkets in New England. The family's two sons grow up to buy the business from their parents. They both pass ownership down to their own sons. Both named Arthur. There ended up being a multi decade feud over control of the company between the cousins which even led to employee strikes across their locations.
There are a lot of lessons learned to be found and this channel would probably do a great job highlighting them
I moved to Florida from Ohio and I’ll tell you that Publix makes my old favorites look like painted clowns! I was lucky enough to have a store that was a top performer and I’ll tell you that the service was INCREDIBLE! The store manager took me around to shop for my Mother’s Day present and the bakery department kept feeding me samples! Put a Publix sub in your mouth and you’ll know why I refuse to shop anywhere else. Mojo pork sub or chicken tender sub all the way!!!
After watching this video, I would like to see you do one on Wegmans. One of the best supermarkets in the country. Always near the top of the Fortune top 100 to work for list. Consumer reports always has them near the top. An extremely well-loved store that when people leave the area, it’s one of the most missed things about this northeast grocery chain. You could also bring up how Alec Baldwin shouted on the store on late night tv and was later asked to be a spokesman for the company with commercials.
I am very glad to hear this and it puts Publix in a much better light. As a cynic, my perception that anyone being "nice" or "polite" it was to avoid the negative impact from the company. I can now see how wrong I was. I am confident that my next visit to the store will be very different.
When I was going to college in Winter Park Florida I'd shop at publix regularly. It was a nice store to go to and it was a great alternative to Walmart in overall experience.
I have worked for Publix for 7 years. Great company and you were spot on your reasons. We have actually seen 20+% sales increases in our stores in the last two years from everyone moving here. They also give us 8% of our yearly pay in publix stock for free. So literally every employee has a stake in how well the company does.
All of the other grocery stores sales had also went up alot because of the pandemic.
@@NextNate03 I’m sure with more people staying home around the country. Florida never shut down tho. We worked through the entire pandemic. But it could also be because of the increase in remote work. All I know is we went up 20%
Not literally every employee. If you are part time and average fewer than 20 hours a week, you do not receive stock.
@@ildar717 That is incorrect. You receive stock from your hire date and are vested after 3 years. It’s in relation to how much you make so obviously you get less. You have to work 1500 hours a year to qualify for health but every employee receives stock
@@clikzip Actually, it was changed to 1000 hours, so therefore if you are part time and do not average that 20 hours a week, (which equals about 1000 hours) you will not get stock. That's what I said in the first place.
I think I can safely speak for all of us Floridians when I say that we praise and protect Publix with everything we've got, lol. If you think about groceries in this state, that's pretty much the go-to place anyone down here thinks about. The cleanliness, the helpfulness of the staff, the QUALITY of the merchandise, how incredibly easy it is to find one (practically one for every square mile). And their Subs? Pretty much the best around. They're favored over any sub chain that enters this state. Publix and Florida basically go hand in hand down here, haha.
Are you serious, those subs are so plain, so much so that I turned a free one down a week ago