My Recent Bad Luck with UPS (2 Guitars in a Month!)

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  • เผยแพร่เมื่อ 5 ธ.ค. 2024
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ความคิดเห็น • 330

  • @Trog
    @Trog  ปีที่แล้ว +19

    As an update: UPS denied the claim for shipping costs on the destroyed box package as well as the costs to get it back down to the customer / damages to the case. Weird situation...
    🟢My Website: www.troglysguitarshow.com
    🔴Reverb: reverb.com/shop/troglys?_aid=growsumo&gs_partner=Trogly
    ❓Private Help Sessions: troglysguitarshow.com/help-appraisals/

    • @clarkbabin9799
      @clarkbabin9799 ปีที่แล้ว +1

      I don't know how many time I've gotten packages delivered by UPS that had damage on the outside that was cringe worthy. One of the drivers usually will try and balance a package on my porch rail if its longer than two feet. Or even leave a small package on my vehicle closer to the street. They are the worst. Seems to me you paid them to deliver the package in the first place returning it isn't delivering it. And they owe you. If nothing else you know who has the paint for the sparkle top.

    • @billuminati3867
      @billuminati3867 ปีที่แล้ว +6

      Find the supervisor and keep egging them on for it don’t lose to the mega corporate bullies

    • @derangedhermit2879
      @derangedhermit2879 ปีที่แล้ว +3

      I used to work frantically at UPS sorting belt wide packages coming nonstop and or jamming up in the corners, as a puller sort reading zip codes and pushing boxes off a conveyor belt into their designated spaghetti network of chute slides all leading off to semi trailers with at UPS. Crazy things certainly happen when it’s all chaotic, but unless everything’s changed which I’d highly doubt, no guitars really should ever travel through UPS’s conveyor belt systems, they should be instead loaded and unloaded separately in the facilities and handled by way of bulk cart trains with drivers who hand load the bigger items and over 70 lbs packages to their destinations semi trailers, through out their regional hub networks, eventually ending being up hand loaded onto the local brown delivery trucks…8)

    • @malcolmhardwick4258
      @malcolmhardwick4258 ปีที่แล้ว

      Then UPS loses a customer.

    • @synonyx
      @synonyx ปีที่แล้ว

      Theres a reason why Sweetwater uses Fedex and not UPS... all of our shipping is done with Fedex between our 4 buildings. They are far more reliable. Get ahold of your business rep.

  • @falcongunner33
    @falcongunner33 ปีที่แล้ว +57

    One time UPS told me my package was “damaged or lost” I was like well if it’s damaged I want it back. But they wouldn’t do anything for me. Kind of ridiculous. There’s a pretty big difference between damaged and lost.

    • @masonkertson9774
      @masonkertson9774 ปีที่แล้ว

      True, also the fact that ups made him pay to bring it back to him, then pay to have it brought back to the buyer… they should’ve refunded trogly if they felt they needed to send it back

    • @gilwood7530
      @gilwood7530 ปีที่แล้ว

      maybe it equals STOLEN

  • @chadwcmichael
    @chadwcmichael ปีที่แล้ว +30

    I’d imagine having 20 minute documentaries of each guitar, before it gets damaged in shipping, really makes it easier to resolve some issues.

  • @MikeE-
    @MikeE- ปีที่แล้ว +7

    I work at ups at a hub as a supervisor. When I use to load trailers and even now when I monitor loaders, if I see a guitar or amp I go out of my way to personally load the guitar very safely. And yes, your guess was correct. More than likely box got torn before it went down a freshly waxed chute. We wax our chutes before every shift and sometimes during as well. Glad the guitar was unharmed Trogly! After working here I greatly appreciate double boxing even more

    • @rockinrob2004
      @rockinrob2004 ปีที่แล้ว

      @Mike E so where do these returns get auctioned off at?

  • @crosafix
    @crosafix ปีที่แล้ว +23

    As a fan of your show and a UPSer, this is crazy to me. I'm a HUB expeditor which means it's my job to rebox or patch damaged packages and this is the first time I've ever heard about something like this. Thank you for teaching me about guitars and my job 🙌🏽

    • @Trog
      @Trog  ปีที่แล้ว +9

      I'd be really interested in learning more about this policy too. Seems like a scam to get triple postage + insurance charges haha

    • @stephenstevens6573
      @stephenstevens6573 ปีที่แล้ว +5

      ​@@Trog that part of it was ridiculous...there is no reason the return to you, and then the return to the customer should have even been a thing. They should have covered both, for the damage that they caused

    • @johnworkman3950
      @johnworkman3950 ปีที่แล้ว +3

      Also a Upser, I've seen so many guitars been loaded in trucks terribly. It makes me very sad to see.

    • @billycjustice
      @billycjustice ปีที่แล้ว

      @@johnworkman3950 they must be former USPS employees.

  • @johnburns5783
    @johnburns5783 ปีที่แล้ว +8

    Here in the U.K. we have one delivery company who’s employees would have left the package either outside in the rain, thrown it over the fence, or have actually stole it. ( but still claimed it was delivered)

    • @iansavage2382
      @iansavage2382 ปีที่แล้ว

      No in uk we have more than one. Royal mail is a joke ups will damage it fed ex will lose it and evri will just kick it up your street.

    • @adamfield981
      @adamfield981 ปีที่แล้ว +1

      Hermes

    • @madfh9700
      @madfh9700 ปีที่แล้ว +1

      Not only them...had even a bad/sad issue with DHL in Germany...

  • @HelpFrankSlipd
    @HelpFrankSlipd ปีที่แล้ว +10

    Love the "this is not an I hate UPS video" while repacking it in a FedEx box

  • @sixstringer3783
    @sixstringer3783 ปีที่แล้ว +8

    I used to work for them you would not believe the things boxes go through unbelievable thrown smashed on belts caused by box jams on belts mostly to due with hot shot supervisors pushing people and equipment to go faster and faster so they can look good and move up the corporate ladder horrible system so glad those times are behind me 10 years of that garbage !! The explorer is a trooper for sure 🤘

  • @gregoryclift2439
    @gregoryclift2439 ปีที่แล้ว +20

    As a person who works in shipping I really appreciate your $#!% happens approach to a package incident like this. I know there are bad actors out there but most want to see a completed delivery w/o incident.

    • @markcheetah4960
      @markcheetah4960 ปีที่แล้ว

      ​@@justfacts1308 Do you mean Trogly, UPS, or both? Guitars in a hardcase should always be double-boxed with styrofoam peanuts in between.

    • @fabienbourdier9847
      @fabienbourdier9847 ปีที่แล้ว

      what do you think happened here ?

  • @tallpaul1020
    @tallpaul1020 ปีที่แล้ว +2

    My first Gibson was and still is an '81 Since 180 custom with double dirty fingers. Of course I wanted a Les Paul which took me years to buy on my own, anyway, I tried to flip my guitar " over the shoulder" like the cool '80s players. 😭 It hit the ceiling, then the floor, head first. I thank the Lord every day it didn't do a thing; other than cosmetic dings,/ paint chips. It still plays great and I'm glad yours is ok. Great vid, bad memories, all good!! Keep up the great work Trog 🎸👍 Sonex ,180 custom 👍

  • @GilaMonster971
    @GilaMonster971 ปีที่แล้ว +1

    UPS lost my Carvin Icon 5 bass I had just received a couple days before. I had to send it back to Carvin for a slight finish repair, took them a month to finally find it.
    Thankfully I got it back in perfect condition.

  • @bluzzjazz
    @bluzzjazz ปีที่แล้ว +1

    My only damage guitar story was via FedEx. I purchased a beautiful wine colored 1990 SG in fantastic shape. It arrived with a severe crush on the corner of the box, much worse than what was on your example. I opened it up and the guitar appeared intact. I reached down to grab the neck to lift it, the neck came up and the body stayed behind. The drop completely obliterated the neck joint, it was a splintered mess. Filed a complaint and sent a copious amount of pictures. I was getting a little bit of a runaround. Fortunately at the time I was getting a lot of deliveries at my house asa medical device rep. and my company had a ver large national account with FedEx. I told them if they didn’t make it right I was gonna switch everything over to UPS. I was then transferred to somebody and began to get some traction. Finally after about a month, I was given a full refund for the purchase of the guitar with the caveat that I had to send the guitar to FedEx. It’s a shame, I would have liked to pull the pickups and harvested the components.

  • @terrycolletti6793
    @terrycolletti6793 ปีที่แล้ว +3

    A friend of mine works at UPS and I have been there during the morning when they are loading trucks. They literally throw every box in the truck regardless if it says fragile or not. It's seriously pissed me off when I seen this. Every box is tossed like a rugby ball.

  • @TayTayKemp
    @TayTayKemp ปีที่แล้ว +4

    I remember when my buddy sold his 1964 Firebird 3 and it’s headstock was completely snapped off when it got to the customer 😢 whys it gotta be so difficult to get a perfectly shipped guitar sometimes?!

    • @robnamowicz8073
      @robnamowicz8073 ปีที่แล้ว +2

      Shipping an old Firebird is like a recipe for broken neck. They are great guitars and should be treated like the museum piece they are. There must be a 'white glove' delivery service we can start to use for these great guitars, like 'Reliable' for classic cars.

  • @MrCongolia
    @MrCongolia ปีที่แล้ว +3

    FedEx isn’t much better. They crushed the bridge on my 50th birthday present - a Murphy Lab Gibson Custom. I never even got to strum it once, it was so bad.

  • @upload2352
    @upload2352 ปีที่แล้ว

    The neck break on the LP is why I always detune all guitars (usually 1.5 turns on each tuner), but esp those w/14 deg. angles, before shipping. I also insist the seller detune before shipment to me. Takes close to 100 pd of pressure off of that neck and headstock juncture.

  • @markvonwisco7369
    @markvonwisco7369 ปีที่แล้ว +1

    I know of someone who had a late 60s Martin D-28 with Brazilian rosewood that was destroyed by UPS. I realize that horror stories like this are rare, but my heart goes out to anyone that this kind of thing happens to.
    The worst that I've experienced, was UPS losing a pair of running shoes that I had ordered...

  • @uziforyoutosay1749
    @uziforyoutosay1749 ปีที่แล้ว

    Recent guitar purchase was shipped UPS, I asked it be sent USPS, store only used UPS. I paid for the shipping too. Well box dropped off at the house, with damaged side facing the wall driver left, I got to the door and noticed the damage, tried to flag the driver, nope. Took pics, opened box the case is damaged, since the case was specific to the guitar (blue color) it makes the value extremely less. Contacted store and UPS, store said could not replacement case, take a 100$ refund or return the purchase. UPS said the store already made the claim. Gave up on the store/UPS. Contacted Gibson, showed the pictures and how the store responded. Gibson said they get me a proper color case shipped within the month, no charge and no shipping costs. I was astonished, Gibson customer service truly went the extra mile. This is why I will buy their instruments but not at the store on original purchase.

  • @mojorisen74
    @mojorisen74 ปีที่แล้ว

    I bought a replica of Eric Clapton/Todd Rundgren's "Fool" SG. I got it after 3 months of painting and customization, opened the case and the headstock was snapped. The seller was in a panic and told me to pack up everything EXACTLY the way it was and send it back. UPS charged me no shipping charges but I had to wait 6 months for a replacement because the woman that painted it was in college and was doing it as a side job. I told the seller to ship it with the strings slack so no additional pressure was on the neck. Thankfully I got it with no damage

  • @zigzagrz
    @zigzagrz ปีที่แล้ว +6

    This just happened to me too! It arrived to my city and then all of sudden its going back to the seller

    • @Trog
      @Trog  ปีที่แล้ว +2

      Sorry to hear, but glad Im not the only documented case of this strange policy!

  • @allentkatch1762
    @allentkatch1762 ปีที่แล้ว

    If you lay down a hardshell case for an SG, Les Paul, Strat or Tele on a table to open them up they all have round metal glides on the bottom to protect the bottom of the case. I don't understand why Gibson does not put these same metal glides on the bottom of the larger rectangular cases they make for the Firebirds, Explorers and Flying Vs.The bottom of these cases are apt to get dirtier and more chewed up without them.

  • @souptec
    @souptec ปีที่แล้ว +1

    I am surprised that , given this is a known problem with Gibsons (neck breaks), that there is no way of packaging the guitar which could protect it better in transit. Surely some extra packaging support under/around the head stock.? Anyone have any ideas.?

    • @raytorvalds3699
      @raytorvalds3699 ปีที่แล้ว

      I think it's best if the headstock itself isn't supported, but rather "free floating". AND be sure the guitar can't move inside the case AT ALL.
      That way the headstock will never receive any force in case there is an impact of some sort.
      I did it that way when I was on vacation in the US and shipped a guitar back to the Netherlands.
      The guitar was fine. It's what makes more sense to me, as opposed to supporting under/above/around the headstock.
      I could be wrong, but I don't think I am.

  • @therabbitcanada
    @therabbitcanada ปีที่แล้ว +1

    I never ship in a box identifying it as a guitar. Reduces risk of it being stolen. If I buy online I also ask that the box not identify it as a guitar.

  • @dermotgillespie5138
    @dermotgillespie5138 ปีที่แล้ว

    DHL was delivering guitars to a music shop in Belfast N.ireland and the shop owner watched the guy drop every guitar on their head stock and when the guitars were brought into the shop every guitar neck was split or cracked,the shop owner told the same company dumped a delivery of guitars in a persons garden that was supposed to be meant to come to him the guitars were pissed through with rain..

  • @tdmsdca
    @tdmsdca ปีที่แล้ว +1

    FedEx broke my 1985 Gibson Custom Shop Michael Schenker Flying V back in 2007 or so. I didn't pack it right and it was moving inside a non-original case. I forgot to fill out the insurance amount on the old hand-written form, so FedEx only gave me $100. Broke at the body/neck joint and I had the buyer send it back to me. I sold it for parts and ended up breaking even on it! I've mailed about 1000 guitars since then and had only one other major problem around the same time, so you live and learn!

  • @Dan.Solo.Chicago
    @Dan.Solo.Chicago ปีที่แล้ว +1

    I worked at UPS one summer. Their sorting facilities, with all those conveyor belts, things get torn open all the time. They don't even bother scanning it into the system as damaged. They just throw it way and play dumb about it being lost.

  • @johnathanspore2378
    @johnathanspore2378 ปีที่แล้ว

    The only time I have ever shipped a guitar, the buyer said it looked like someone curb stomped the box and broke the neck. It was through UPS as well. I still have that guitar and UPS did pay to fix it.

  • @Joe___R
    @Joe___R ปีที่แล้ว +5

    I would bet an employee of ups cut your box open, planning on stealing at least the guitar, if not the whole thing. But they got caught, so ups repackaged it and sent it back to the original sender. They not surprisingly won't admit that is what happened. That perfectly explains why the box was cut open. Accidental damage won't cleanly cut anything, especially not in two different directions.

    • @scottyvalero3691
      @scottyvalero3691 ปีที่แล้ว

      Yeah, I gotta agree with you. It didn’t look like the boxes, ripped or anything on that side, it looked deliberately cut open.

    • @plisskenationbackfromthede3657
      @plisskenationbackfromthede3657 ปีที่แล้ว

      Lol theres no way you could walk out of ups with a guitar. It had a leaky box loaded on top ill bet. It got sent to the damaged area. Then it got opened and reboxed to see if it was salvagable. They cut too deep. They dont have the brightest people working in that dept. They tape boxes all day lol. One loader prob put it on the bottom of a load with some crap on top to start the whole chain of events. Im a upser

  • @Tijuanabill
    @Tijuanabill ปีที่แล้ว +3

    I saw a UPS guy slam my guitar down, upside down and leave it laying on the head, despite the box having arrows and fragile written all over it. Who would not understand a triangular-ish object ought to have the big side down?

  • @jeffreyrivers1983
    @jeffreyrivers1983 ปีที่แล้ว +8

    I worked for fedex as an unloader... as a 3 income. I watched unloaders on purpose destroy boxes and the stuff inside of it. Mosty likely... your box was cut open for theft. The rollers would never do that. As far as the goo... not sure.

  • @asphalthollar269
    @asphalthollar269 ปีที่แล้ว

    7:49 just wondering do you brace the headstock with anything underneath it inside the case during shipping ? I heard somewhere that it can prevent a break.

  • @jhiggins95
    @jhiggins95 ปีที่แล้ว

    I worked at a UPS facility for two years during college loading trucks. Let it be known that the people in those warehouses do not care in the slightest what happens to your packages. They get thrown, dropped, stepped on, anything you can imagine, to the point where I’m nervous to ship anything at all. Double wrap and double box everything, and consider paying for express shipping for anything valuable so it spends as little time as possible going through the facilities.

  • @Icantdrive55
    @Icantdrive55 ปีที่แล้ว

    I bought a guitar from Reverb, the seller sent it to me and luckily it was double boxed because the outer box was utterly destroyed and there wasn’t much left to the point the Courier called me and said we normally would deliver this thing but do you want to come down and look at it because it looks like there might be some damage. When I saw the box my heart sunk but when I pulled out the inner box it was untouched and the guitar was fine, no damage at all. Austin you might be right these larger boxes might be getting caught on a conveyor occasionally.

  • @SaintFredrocks
    @SaintFredrocks ปีที่แล้ว +1

    Why should you have to pay shipping back to you when THEY damaged your stuff? I always had to carry insurance to cover me if I made a mistake in my professions. It was usually "errors and omission" insurance. Why is it now that WE have to pay for it?

  • @oscarvillarreal3325
    @oscarvillarreal3325 ปีที่แล้ว +4

    UPS lost my guitar months ago and haven’t done anything

  • @jonathanhudak2059
    @jonathanhudak2059 ปีที่แล้ว +7

    Just Amazing this kind of shit happens! Why should you have to pay to have it sent back to you when they screwed up in the first place?? Anyway I'm glad to see that the Explorer didn't get damaged and made it back to its new owner safe and sound. Too bad on the sparkly Les Paul getting dropped/damaged though! 😢

    • @jonbongjovi1869
      @jonbongjovi1869 ปีที่แล้ว

      EVERY DAY, the serfs bend over......so there is ZERO MOTIVE by the bad humans to STOP BEING BAD.
      We let politicians rob us 100% of the time, every decade.
      No wonder they INCREASE their crimes every week!
      CAUSE......MEET EFFECT.
      The moment a serf burns their shit down, you get REFORM.

  • @Stirling62
    @Stirling62 ปีที่แล้ว +3

    A person I knew in the early 90's in CA who said he used to work for UPS told me packages were trashed on purpose by some workers! Guitars were especially picked out to be given extra 'attention'! I'm not saying it's true, it's just what he told me!

    • @markcampbell7554
      @markcampbell7554 ปีที่แล้ว

      I believe it. Sad but probably true. There's some crazy individuals out there.

    • @plisskenationbackfromthede3657
      @plisskenationbackfromthede3657 ปีที่แล้ว

      I work at ups now. I make sure they get thru the system safely as possible lol. But thats just me. Most just look at it as another box, especially if its not gibson or fender lol. Nobody else seems to have a clue whats in these jackson or ibanez boxes lol

  • @sgt.grinch3299
    @sgt.grinch3299 ปีที่แล้ว +10

    That LP is incredible. It is really a one off.

    • @hikupmusicofficial
      @hikupmusicofficial ปีที่แล้ว +2

      i know you had covid a bit ago hope you are doing better

    • @sgt.grinch3299
      @sgt.grinch3299 ปีที่แล้ว

      @@hikupmusicofficial thanks for the message. I still have it, over 2 weeks, but I’m making it. How are you feeling?

  • @rsouder953
    @rsouder953 ปีที่แล้ว

    If possible, double box or pad the guitar case really well and then box it with a beady cardboard box. I work in the shipping industry. Half the time it's to people who unload and load the trailers between warehouses. They get loaded and unloaded and reloaded every time they go from destination to the next destination to its final destination. All I can say is really pack and secure your guitars to withstand being dropped, thrown or stepped on. Glad the explorer made it.

  • @georgeprice4212
    @georgeprice4212 ปีที่แล้ว +6

    UPS hired The Who apparently to deliver! 😂

  • @ss_whole
    @ss_whole ปีที่แล้ว +1

    That explorer was hideous....and green is my favorite color, consider yourself lucky someone bought it.

  • @isuckatguitar6252
    @isuckatguitar6252 ปีที่แล้ว +1

    When ur (UPS) an actual shipping/delivery company but can't seem to ship or deliver goods in good condition, somethings wrong with ur business model.

  • @luthravin4774
    @luthravin4774 ปีที่แล้ว

    Doom and Gloom is right..reminds me of my 2021 Gibby 61’ SG Maestro that arrived double boxed with snapped off headstock..Thanx FeDX for that one.. it was made right!! Another..Marshall Origin 50 Combo arrived with a huge CRACK in the top of the cab.. same deal FedX..made it right again second go around!! Thanks God for local Craigslist

  • @K1C2
    @K1C2 ปีที่แล้ว +2

    I'm watching this on Thursday night knowing a guitar is coming to me via UPS tomorrow. I've gone from feeling like it's Christmas Eve to Halloween.

  • @alexanderallegra432
    @alexanderallegra432 ปีที่แล้ว +2

    Ironic you had a pic of that explorer with the holes in it cause Stu Mackenzie had on that was smashed in a fork lift on stage. Brutal blow to a collector let alone a touring artist.

  • @VBC_Records
    @VBC_Records ปีที่แล้ว

    i bought a couple 335 style guitars to test out, the UPS shoved the cardboard over my front door handle and completely broke the headstock off, they didnt do a thing for me despite having it on camera, luckily the company i bought thru worked with me and settled it all in house

  • @waitaminute7257
    @waitaminute7257 ปีที่แล้ว

    I insured a guitar I returned to a seller for $3000. UPS damaged it in transit. That was 3 months ago. Still waiting for my settlement. I'm out $3000 as it sits right now. Nightmare

  • @oprymusicstore4851
    @oprymusicstore4851 ปีที่แล้ว

    Ive had the same luck at my music store. The drivers are saying the trucks aluminum boxes are worn out and they are leaking like rain storms inside? Ive had boxes arrive that are soaked and torn all up?

  • @spudwashington3880
    @spudwashington3880 11 หลายเดือนก่อน

    I use lays guitar shop in Akron Ohio for repair , they are very Gibson knowledgeable, and many of famous rockers have had instruments built and fixed there.

  • @GRBAquatics
    @GRBAquatics ปีที่แล้ว

    Very Cool, Thankyou. Glad it mostly sort of worked out in the end. I have been surprisingly lucky with buying guitars online and shipping them in. So fragile in a little cardboard box ( Often with No Case). No-where near the volume of guitar shipments you deal with, but I am still impressed with couriers used. Cheers

  • @MikeX50
    @MikeX50 ปีที่แล้ว +3

    UPS is the worst. I just received a guitar delivered by UPS…I heard the truck pull up and watched the whole delivery process. Muscle guy driver jumps out and goes to back of UPS truck, then opens the back door. Mind you the floor board is about 4’ above the ground. He doesn’t climb into the truck, instead leans in and slides my new Alvarez acoustic guitar box towards himself, then lets the guitar box free-fall 4’ to the ground. I couldn’t believe it. I ran to the front door and just beat him to the front porch where he gently placed the box on my porch and slid it to me. The bottom end of the guitar box was smashed in on both sides. I told him that the box had a guitar in it, that I was looking forward to it finally arriving, and it needed to be handled with care. He just laughed and told me to have a good day. Unbelievable. This was the third guitar I have ordered online and UPS was the shipper…each time heavy damage to the boxes. Fortunately, my latest acoustic purchase survived…it was packed in a box within a box within a box. Otherwise it would have suffered significant damage. UPS just doesn’t care.

  • @carverphil1
    @carverphil1 ปีที่แล้ว

    I had a Mesa Boogie amp arrive at my home Via Fedex and the cabinet was broken, someone must had dropped it from height for it to have to amount of damage it did.. I really wanted that amp too... It was ruined. the seller was great and had to be reimbursed. I think they do it on purpose when they recognise a instrument box. seems like an inordinant amount of guitars get damaged for it to be accidental...

  • @breilly66
    @breilly66 ปีที่แล้ว

    Gonna be honest, UPS broke 1 of mine that went out last month. A Les Paul from the 90s.
    The response from UPS was surprisingly lackluster. Lately, their service (at least with me) is not good.

  • @switch62586
    @switch62586 ปีที่แล้ว

    Usually get that from fedex. Also never get a response from them after emailing. Multiple times I’ve paid for a signature and they just dump the package on the porch without knocking.

  • @toddflowers8052
    @toddflowers8052 ปีที่แล้ว

    I have a close friend who has had 3 guitars stolen on the way to him , one was irreplaceable ....not UPS ...also had to order on 3 separate occasions a Epiphone Jason Hook Explorer to get one that wasn't damaged in transit ....FEDEX !!!! 😡

  • @MrGlasstech
    @MrGlasstech ปีที่แล้ว

    I used to work for a golf company and ups used to damage a lot our packages. I would never use their svc again!

  • @drivenmad7676
    @drivenmad7676 ปีที่แล้ว +6

    Stop using boxes with the product name on it. Target for thieves.

  • @Harvard_Fairway
    @Harvard_Fairway ปีที่แล้ว

    I just had a Fender Esquire that I bought from Eddie’s Guitars get destroyed by UPS. Package was thrown hard enough the cause the neck pocket to fracture where the pickup routing is… Never seen something like it.
    I genuinely hate UPS as a company

  • @derekmullen2507
    @derekmullen2507 ปีที่แล้ว

    You’re the best person I can’t think of to ask this… I’ve searched all over and no one seems to explain it.
    What is the neck shape, of the 1958 V, and Explorer? (From my understanding, they’re identical). I’ve found posts of the 1st & 12th neck thickness, but NOTHING on🤘🏼 the shape. The fretboard radius is 12, but any help with the shape would be greatly appreciated!! Thanks! 🙏🏼

  • @jeffleecust
    @jeffleecust ปีที่แล้ว

    I just ordered a gaming computer build kit and it shipped through UPS. They knocked on my door once, I was holding my baby at the time in the recliner. By the time I made it to the door, the truck pulled out of my driveway. The order updated to delivering to UPS drop point. Two days later I was allowed to pick up my computer from an advance auto parts store. The guy even put the new sticker over my name so there was an ordeal trying to prove it was my package.

  • @robertp457
    @robertp457 ปีที่แล้ว +2

    It’s their job to make sure the item they are shipping arrives in its original shape. You shouldn’t have to pay more money to help cover their mistakes.

  • @godlyk3
    @godlyk3 ปีที่แล้ว

    I actually just got a guitar today that UPS cracked the finish right next to the binding. It's a great playing skatecaster. This video makes me want to look it over more closely.

  • @nellayema2455
    @nellayema2455 ปีที่แล้ว

    Dylan of Dylan Talks Tone just got a new Epiphone Korina Explorer delivered today and the box was flayed wide open. The case sustained minor damage, but the guitar arrived intact, thankfully.

  • @SpencerWMusic-tu5yx
    @SpencerWMusic-tu5yx ปีที่แล้ว

    Just got my new prs and there was a huge hole in the front of the box it was sent in. Half the bubble wrap was hanging out. The guitar seems fine for the most part but I'm not sure how they even managed that.

  • @dw7704
    @dw7704 ปีที่แล้ว

    Stuff like this is why I prefer to buy in person.
    Of course that is not always an option
    And unless you go in person to where the guitar was made & carry it home, it is shipped at some point
    But if it it is damaged before you see it, you aren’t the one to deal with it

  • @rwdplz1
    @rwdplz1 ปีที่แล้ว

    About 2 months ago something I ordered ALMOST got here, when the tracking status suddenly said 'damaged, returned to sender' Luckily it wasn't a guitar.

  • @rockinguitar101
    @rockinguitar101 ปีที่แล้ว +1

    The extra sparkly Les Paul would look great with a stinger on back of the headstock.

  • @vernonhoover1387
    @vernonhoover1387 ปีที่แล้ว +1

    Glad the explorer is in good shape!.darnit,you can repair that nice lp custom.i really like the sparkle custom.

  • @davemarriott9332
    @davemarriott9332 ปีที่แล้ว +2

    inro had me in stitches

  • @themicahmicah1845
    @themicahmicah1845 ปีที่แล้ว

    Working at ups it probably got in a jam on a belt, happens randomly out of nowhere absolutely destroys boxes, that could explain why something was spilled onto it and why it’s torn up

  • @joermnyc
    @joermnyc ปีที่แล้ว

    Thus far 🤞 my only bad experience with shipping, USPS lost a set of Jaguar pickups with RF claws and covers that I shipped only a few counties away! This was post 9/11 NYC area so maybe they were doing X-rays and thought two copper coils with metal plates side by side = bomb??? No one ever explained what happened, just a mad buyer wondering, “where’s my pickups dude?”

  • @rexrathtar3893
    @rexrathtar3893 ปีที่แล้ว +2

    Actually one of your more entertaining episodes despite the doom and gloom. I assume the papyrus font was for dramatic effect at the beginning. Even UPS wouldn't have the cojones to offer up such an affront.

  • @martinjames6148
    @martinjames6148 ปีที่แล้ว

    Good variety with the content 👌

  • @sgt.grinch3299
    @sgt.grinch3299 ปีที่แล้ว +35

    We need to get Trogly a pair of shoes.

    • @rondobondo6600
      @rondobondo6600 ปีที่แล้ว +3

      From Wallmart lol

    • @tippytailmckitty2658
      @tippytailmckitty2658 ปีที่แล้ว +5

      Crocs would be funny.

    • @larrydj549
      @larrydj549 ปีที่แล้ว +2

      It's the end of the world as we know it

    • @TylerJohnstonGuitar
      @TylerJohnstonGuitar ปีที่แล้ว +7

      @@tippytailmckitty2658 Something tells me Austin already owns at least one pair of crocs.

    • @martianmurray
      @martianmurray ปีที่แล้ว +1

      Does Gibson make shoes?

  • @nicholasgolubov7791
    @nicholasgolubov7791 ปีที่แล้ว

    I cannot remember the last time UPS or FedEx delivered a package to my house that was not damaged. I imagine them sledding down stairs on top of the boxes in the warehouse. The drivers are so embarrassed, they won't even look me in the eye when they come to the door.

  • @JD-nh7vb
    @JD-nh7vb ปีที่แล้ว

    UPS destroyed a custom built amp for me. They dropped it on the end and one transformers with all its weight kept going and bent the crap out of the chassis. I had to sent it back to the builder for repair. Every time I see BROWN going down the road I think about it. That was over 10 years ago and to this day I have never used them to ship anything. UPS at one time was more professional business.

  • @plisskenationbackfromthede3657
    @plisskenationbackfromthede3657 ปีที่แล้ว

    I work for ups. Theres sooooo much that can happen to packages. It could be put in a leaky truck and get waterlogged if they put it on the floor. An unloader could throw it, it could get caught in a belt, caught in a jam, all sorts of stuff. Looks like they had what we call a leaker on top of it at some point, hence the grease. Guitar looks ok, thatd be my best guess that it had a leaky box that got all over and soaked through the box and they decided to send it back. Ive seen much worse lol im terrified of buying things online after the things ive seen. But 99% get through fine. Theres no grease on our belts or anything like that (thats actually where i work, on the belts lol)

  • @CobraArmament
    @CobraArmament ปีที่แล้ว

    UPS busted the headstock off a new Epiphone Les Paul Muse I bought last month. Never even totally unboxed it. As soon as I saw the flopping wrap, I called it a day. What's suprising, is that there was not real heavy damage to the outer box. The store took it back with no problems, and Reverb quickly issued the refund. I got a another one from a different store yesterday, and it made it unscathed by Fed-Ex. Even though this time the outer box was tore the hell up. lol. Go figure.

  • @RC51Rod
    @RC51Rod ปีที่แล้ว +1

    Pretty sad about that white guitar. Also sad to hear about the inner workings of Gibson. I understand not wanting to make an exact replica, but isnt their business plan mostly making replicas? I bet PRS would make a better version of that no questions asked!

  • @chrisbec3313
    @chrisbec3313 ปีที่แล้ว

    I'm not a fan of UPS, I avoid them whenever there is another option even if it is a couple dollars more expensive. I ordered a medium size car part once and UPS was the shipper. Those jerks left a giant wad of carboard on my doorstep with the car part halfway hanging out of it. Really seems like they really don't give a crap about what they are doing.

  • @Log-On-Line
    @Log-On-Line ปีที่แล้ว +1

    delivery services need to be liable for destroying packages that shouldnt be allowed in anyway to happen
    good thing the guitar was ok

  • @_charwyn
    @_charwyn ปีที่แล้ว

    I honestly dislike UPS with a passion… Recent box I received came OPENED along the whole length, all the tape cut and so on. Happy no contents were missing.
    But the previous one came torn completely in half, and it was being held together by a single strip of duct tape.
    Who does that

  • @OrfinMusik
    @OrfinMusik ปีที่แล้ว

    Ups lost an ‘81 Les Paul custom silverburst I sold and tried to ship to Moscow a couple of years ago, and a couple months ago they gave my wife a t shirt she ordered, asked her name, and signed for a 3600$ keyboard in her name and didn’t deliver it. Luckily I did get it but it took a week and they kept closing the lost package case because of “proof of delivery” luckily I have cameras around my studio that proved the guy never dropped off my keyboard. F UPS

  • @saulgoodman1390
    @saulgoodman1390 ปีที่แล้ว +1

    UPS: We couldn't complete the service you paid us for
    UPS: We damaged the goods you entrusted us with
    UPS: You need to pay us more to undo the half, incomplete job we didn't complete
    UPS: You need to pay us a third time to complete the job you originally paid us for that we didn't complete due to our incompetence
    Me: Yup, well that sounds like a lot of other scams I've heard of

  • @andybennett1026
    @andybennett1026 ปีที่แล้ว

    Long time watcher/subscriber , first time commenting (I think) , I just want to say , I admire how upbeat you always are when you could be and deserve to be annoyed (I know you more than likely are) , but on TH-cam you always take the high road ! Inspiring!!!

  • @cmet8280
    @cmet8280 ปีที่แล้ว +1

    One of the reasons I purchase through Sweetwater is they double box their guitars.

  • @michaelknight4041
    @michaelknight4041 ปีที่แล้ว +1

    I'd say check to see if it's in tune but it is a Gibson so .😆 I kid I love and hate em

  • @bazzathegreat3517
    @bazzathegreat3517 ปีที่แล้ว

    IF you find the sparkle guitar the paint will never match. I would repair the crack and sand the neck to the wood and give it an oil finish. Though some tiny holes and super glue may stabilize the crack and save it with minimal effort. I would try that first. If it failed, I would then sand the whole neck.

    • @raytorvalds3699
      @raytorvalds3699 ปีที่แล้ว

      Super glue in holes to stabilize a crack in a neck?! Don't be silly...

  • @EclecticHillbilly
    @EclecticHillbilly ปีที่แล้ว

    This is no surprise to me at all. I live 1000 ft off the road back in the woods and though I request signature required delivery on all packages, the driver just forged my name, recorded that he left them at the front door and then left packages out by the road (next to an open gate) for anybody passing by to see on a heavily traveled road. Last time he did it, I caught his ass in the act. Long story short, UPS sucks and I will never use them again and I won't do business with somebody who won't ship with other companies or USPS.

  • @172turtla
    @172turtla ปีที่แล้ว

    That Explorer looks so nice! Sparkle with sparkle.

  • @blacklion401
    @blacklion401 ปีที่แล้ว

    That Explorer is gorgeous ❤

  • @davidriley4895
    @davidriley4895 ปีที่แล้ว +8

    i’m trying to figure out why you had to pay to have it returned to you after THEY damaged it?

    • @Trog
      @Trog  ปีที่แล้ว +2

      Imagine my surprise when they DENIED my case after filming this!

    • @billuminati3867
      @billuminati3867 ปีที่แล้ว +1

      Keep fighting for it, they shouldn’t be able to neglect someone who has repeatedly done business with them for years

    • @Forest_Fifer
      @Forest_Fifer ปีที่แล้ว +1

      ​@@Trog is that why you reboxed it in a FedEx box?

    • @raytorvalds3699
      @raytorvalds3699 ปีที่แล้ว

      @@Forest_Fifer It made me chuckle that he reboxed in a FedEx box. Not sure if on purpose, but funny nonetheless.

  • @ashleyjohansson230
    @ashleyjohansson230 ปีที่แล้ว

    Im planning on buying one of those m2m les paul in sparkly red but im afraid it might finish check too quickly

  • @nsp477
    @nsp477 ปีที่แล้ว +1

    I just don't buy guitars online.
    Go to the store, try it, check that it's in shape, then decide to buy or not.

    • @EclecticHillbilly
      @EclecticHillbilly ปีที่แล้ว

      That works for some folks but for people like me, it's a 150 mile round trip to any music store that has a half decent selection.

    • @nsp477
      @nsp477 ปีที่แล้ว

      @@EclecticHillbilly I hear you: in my case it's a bit less than that, maybe 80 miles. I don't own a car, so I have to take a train / bus or carpool.
      And sometimes even the big stores don't carry the particular model I am interested in, which sucks b@lls.
      I guess it's a matter of convenience versus risk. I accept putting up with the inconvenience in exchange for a less risky purchase, but I can see how it can be the opposite way for other people.

  • @peterjones4621
    @peterjones4621 ปีที่แล้ว +3

    Hi Austin, I hope you're having a fabulous day, always a pleasure watching your videos. That white sparkly guitar is absolutely beautiful, I love the multicolored inlay in the head stock, what a beauty. It's an absolute shame that the gorillas treated this masterpiece so horribly. I hope you can find it, repair it and add to your collection, this beauty deserves to live. 😟

  • @muttonjeff105
    @muttonjeff105 ปีที่แล้ว +2

    UPS are the pits..... Awful, poor grade delivery company. When I buy any gear and am told it's coming with UPS I literally fear for what will appear at my door.
    They used to be the best, now they are the worst.......

    • @stlstinger5191
      @stlstinger5191 ปีที่แล้ว +1

      I've tried UPS, FedEx, DHL and even some 'small local delivery' firms, and they're all about the same any more. Actually, after twenty plus years of buying and selling collector art and musical instruments, the USPS has had the best damage-free delivery record ... until lately... Now I don't know who is trustworthy enough! Maybe local sales only with personally hand-delivered items? Quite the dilemma ain't it ......

  • @steveoneal5257
    @steveoneal5257 ปีที่แล้ว +1

    was it insured

  • @TM-ev2tc
    @TM-ev2tc ปีที่แล้ว

    You should check out the song "United Breaks Guitars"

  • @meining-mech4378
    @meining-mech4378 ปีที่แล้ว

    That’s a real bummer about the Les Paul. I would rather the Explorer were damaged instead if i had to choose. That’s a shame

  • @KainzMusic
    @KainzMusic ปีที่แล้ว

    So UPS paid out the full purchase price of that white sparkly Last Paul AND something for inconvenience?