Whaaat?! Is this platform a dream or reality? It's JUST what so many of us need at this point where other scheduling platforms short us on different things. And this video was EXTREMELY helpful too. Thank you SO much, Metricool. You're (literally) the best ❤❤❤
Thank YOU!! We are so happy to hear that this was helpful and you love our Product! Definitely stay tuned as we are always trying to improve and launch new features. ☺
This Metricool walkthrough is a lifesaver! On the content front, I've been leveling up with boost app social, especially for those catchy IG captions and reels. Combining the two feels like a content creation dream.
This template is a lifesaver! I love that it’s pre-formatted so I don’t have to worry about formulas. The only thing I’d REALLY LOVE is for Metricool to have an option for adding music to reels so I don’t have to manually upload the reels to FB and IG
@@dina_sorrenti_art Thank you so much for the kind comment Dina! ☺️We love importing with the CSV into the planner! We want that feature too! Hopefully in the future the Meta API will allow for adding in trending audio! 🤞🏻
I love that you create posts for multiple platforms with the same media and then change the date/time. I want to try to post differently per platform per day.
This is great! Very thorough and useful tutorial. Great product too. Now I can concentrate on designing, instead of stressing out about not posting enough on socials.
I swear I have tried EVERY social media schedular out there. Metricool was the last one on my list. It's perfect!!! And thank you for the excellent tutorial. Also, your customer support chat actually responds 🙂
Hi Alex. Thank you for this video. We have been figuring out how tagging works on all platforms and when you mentioned "edit by network" boom! I got an answer to my question. Thank you!
This is ALMOST the perfect scheduler. Are there any plans to have a media library where your users can upload photos and videos to use later? That's literally all it's missing!
Hello! Currently, 3rd party tools don't have access to trending sounds via the platform APIs. We hope they will add it in the future! A workaround to this could be to either import the video into the planner with the audio already attached or you can schedule with a push notification and add in the sound as a finishing touch at the time of posting. ☺️
Hi! Is it possible to schedule reels, tiktok videos and shorts using the audio library from social media platforms or there is just an option to post with the original sound? I am interested in starting to use metricool but cannot seem to find the answer to my question :) Thank you :)
Hello! So unfortunately the audio libraries from the respective social platforms are not available to 3rd party tools due to an API limitation. :( You can post with an original sound or you can choose to "manually publish" meaning that you would set up push notifications and then at the time of posting, you would get that notification and be taken to the app to copy the text and the media to be downloaded. Then you could go in to your social platform and add that audio as a finishing touch!
This is helpful! When scheduling a reel, can I select the cover photo and how it would look as a square? Or can that only be done when posting directly on insta?
@@ChroniclesOfV Glad this was helpful! You can select the cover photo on Metricool or upload your own but you can’t position like you can on IG! If you’d like to position it for the square, we recommend scheduling with a push notification so you make that finishing touch. ☺️
Yay! We are glad to help. :) As for music, 3rd party platforms do not have access to sounds via API limitations. You can however upload your short-form content with the sound already attached. :) If you are looking to add a sound to one singular post on let's say Instagram, that would require you to publish with a push notification so you could go in and add those finishing touches at the time of publication. :)
Since the free plan has a limit of 50 scheduled posts per month, 1. Will "Publish Now" posts also consume the 50 posts/m credit or will only Scheduled posts use that credit limit and you can post as many "Publish Now" posts as you want per month? 2. Will 1 post for 3 Platforms (e.g. Instagram, Facebook, Twitter) count as 1 post for 50 posts/m credit or 3 posts. Thank you
I love this and am seeing great results so far. I just tried multi-posting following this video step-by-step. Worked great with one exception. I don't have the first comment button on IG. I do on FB. Is there something I need to do to have that option appear for me?
That's great to hear! Glad you're loving multi-posting! As for the first comment, it should automatically appear in the Planner. Please reach out to our chat support here so they can look into that for you! metricool.com/contact/
Hello! We are so glad to hear you love our tool. We definitely recommend storing your photos and videos in Google Drive. It's what we use and we find it works really well!
As a Digital agency owner this app saves me a ton of time when it comes to scheduling and planning, however, I don't see an option to add audio to Instagram or tik tok? Audio is wildly important and we don't want to miss that mark with our clients
Hello! Thank you!! So this is actually a limitation for all 3rd party apps via the platform's API rules. We hope they will open it up in the future but for now, we don't have access to add it to our tool! The workaround is to schedule the video with the sound already attached or schedule via push notification to add in the sound as a finishing touch.
Thank you for such a detailed view of using the calendar. I tried bulk scheduling and I love it. I accidentally deleted one of my posts. Is there a way to restore a deleted post? Also, when I scheduled my posts, I scheduled it for Instagram and Facebook. Is there a way to delete the pending Facebook posts in bulk? I decided I want to post something different on Facebook. Thank you!
Thank you! :) You can reach out to our chat support and they may be able to recover the deleted post. Here is the link for that: metricool.com/contact/
So helpful! Thank you! I'm currently using the free version - should I be able to see Best Times for all platforms I'm connected to? I can only see FB best times.
Hi Macy! You should be able to see all the best times so long as they are professional accounts! If you find that you still aren't seeing them, please reach out to our chat support here: metricool.com/contact/
Hi Mia! Stories work the same way where you can autopublish them just by uploading your media. We can't do any native in-app features like polls, links, etc. If you did want to do those things, our best advice is to schedule with a push notification so you can add those features in at the time of posting natively within the app. I am linking to this video here as well that gives a brief rundown: th-cam.com/video/o9V3gfUToIw/w-d-xo.htmlsi=g_HiXEhUAc-zqeq9 :)
Thank you for this video. It was really helpful! If I have an image or video that I'd like to use for FB and IG that needs a different image ratio, am I able to change the image size for each platform within the Planner?
Hi, I am not able to adjust Facebook reels as per metricool requirement of vedio in terms of size and ratio. Could you pls show a tutorial of how to adjust or resize a vedio directly in metricool and schedule it for latter post ? It will be a great help for me
Hello! Absolutely! When you are having trouble with the reel upload, could you share what error description you are receiving please? This will help us cater the content. 😄
@@loisroyo4273 Hello! So most of the platforms have different size guides. Typically a square is safe but attached is our image size guide to give you a reference: docs.google.com/spreadsheets/d/1jbe23HScsF-pCArxtj8-tr06iO-ZNxIUBEDRRSvOj-I/edit
Instagram has added a new feature to select CATEGORY FOR REELS before uploading! I am buying your paid plan! Hope you add it soon ! Otherwise will have to shift to other platform!
Hello! This is not something that is available to 3rd party platforms via the Instagram API. If allowed, we will surely add it. A workaround to this is to schedule with a push notification so you can add in those finishing touches like the categories!
Two Quick questions please: 1. Are you giving out discount coupons? 2. Does the planner keep the cover image for a youtube short? I noticed that if I schedule a YT short with a pre-set cover image, it doesn't keep it at the time of posting.
Hello! You can use the code "TRYMETRICOOL" to try any of our Premium plans for free for 30 days! And with the cover image, we currently do not have that feature available due to API limitations. We hope to be able to add it in the future!
@@metricoolapp Thanks! I was actually asking about discounts, not a trial version codes. Would love to know of anything you might offer. I also just learned that it is impossible to associate a trending sound to the video during the scheduling process (i.e., while inside the planner). Are there plans to add this feature in the near future as well? This is a factor in going viral unfortunately, and having to do this manually sort of beats the purpose of setting up a schedule...
@@ilovemyprs for trending sounds, 3rd party platforms are unable to have this functionality via the META/TikTok APIs. We hope this can be something that will be allowed in the future. However you can always set your posts to push notifications and add in the trending sound as a finishing touch or upload with the sound already attached and IG will often recognize and add it to the sound page.
@@metricoolapp Many thanks! I hope its ok to have one last question - where does the scheduled content actually end up in the different platforms? For example, would I be finding scheduled tiktoks under my "drafts" folder (or IG: "Scheduled Content" folder)? If the planner "prepares" all of my posts, I could manually access those drafts and add the sounds ahead of time, then they will be automatically posted as scheduled? I am not sure if this might mess up anything else if I intervene .
I have a client who wants to be able to tag the same person across as many of the integrated platforms as possible. Can people and pages be tagged outside of Instagram?
Hello! Yes, you can tag on different platforms such as Twitter (X) and Facebook. For LinkedIn, it must be a business page, personal accounts cannot be tagged.
Thanks for the great video! I am having trouble inserting direct links in my instagram story using your planner. I have tried to use "Stickers". Is it a feature that is missing or am I doing something wrong.
Hello! You're welcome. We are glad to help. :) Unfortunately, Sticker functionality isn't available on our platform due to the platform API rules. If you would like to add a direct link, you would need to schedule manually with a push notification to add the link finishing touch in the direct app.
@@zcraqz1727 Hello! You cannot currently because 3rd party apps don’t have access to the platform sound libraries due to API restrictions. We hope they allow this in the near future. 😭 A workaround is scheduling it manually in the planner so at the time of posting you get a push notification to download the content to your phone or computer and then you add the sound in as a finishing touch in the native app.
Hello! So unfortunately 3rd party tools do not have access to the Instagram sound library. There are a few workarounds. The first one, you can import the content into the planner with the sound already attached to your video. If it is a popular song/sound, Instagram will usually detect it once the post goes live and add it to the corresponding audio page. However, this isn't an 100% guarantee. Option 2 is to schedule with manual publishing. When scheduling, toggle off auto publish and set up push notifications. At the time of the post going live, you will get a push notification for the app or an email, where you can download the content straight to your phone and then publish manually in the app and add in any finishing touches.
Hello! If you accidentally post, you will need to go to the native platform and delete it. If the post hasn't gone out yet, then you are able to delete it within the Planner. ☺
Thanks Matricool! Q: can you EDIT-BY-NETWORK in autolists? My underlying question: how do i add HASHTAGS just to the Instagram/Twitter accounts and not to my Facebook/Linked accounts via autolists? Thanks!
Hi sunsetlabs! You cannot currently edit by network with autolists. With autolists, you will have to designate what platforms you'd like at the top when setting up! If there are different parameters, you'd probably want to set up different autolists. You can also upload via CSV file to make that process a bit quicker!
This is very useful, thank you. I just have a question... when posting reels or stories on Instagram and you want to add captions, how do you do that? I noticed your video already had them before schedule.
For auto-generated captions, you'll want to add that in from an external editor! Or you can schedule manually, and use the push notification option to add them in as a finishing touch at the time of posting on the native app. :)
Does Metricool have client approval? That’s the one thing that is keeping me from jumping ship. My current software lets me send approval links to my clients prior to scheduling posts.
Hi, thanks for the content. I've just signed up for the platform and am looking forward to using it. But I have a question. If you create a reel in IG, when you download without posting, you can't keep the audio. The only way I can see to upload a full reel to Metricool to post to IG, FB, TH-cam Shorts and Linkedin, is to edit the video in an external editor - whereby not accessing any of the trending sounds etc. What platform and process do you recommend for creating and downloading the reel before uploading to Metricool for scheduling? Please help! I can't find the answer to this anywhere. Thanks so much! Amy
Hi Amy! There are a few different ways you can do it. We typically edit in CapCut as our preferred external editor or we start in TikTok and then repurpose to the other platforms. IG is great at automatically detecting sounds so we find it easiest to repurpose there. If you would like to directly pull the trending sounds from the native platform, you can also schedule with a push notification. So that the video is scheduled and all you would need to do is go in and do the final posting and add the sound in. :)
Hello! This isn't available due to the limitations of the platform APIs. We hope they will add it in the future though! In the meantime, the workaround is to either import your content with the sound already attached or you can schedule with a push notification and add the sound as a finishing touch. :)
Thanks for the video! I have a question regarding the audio! I have tried to post to all short form platforms with a sound already attached and it got flagged for copyright, any way to avoid this or any suggestions? Thanks!!
Hello! Thank you for your question. :) Unfortunately, this has to do with what sounds are available within each platform and it doesn't notify you beforehand. Many times you can appeal the decision if it's a song. Otherwise, we find a lot of people will upload trending sounds that are not necessarily exactly duplicates of songs etc.
Hello, Is it possible to upload both a video and a photo in a single (IG & Fb) post? Buffer does not allow that so I might need to switch to a program that does?
Hello! It is possible to upload both video and photo in a single IG post 🤩 However for FB, it is an API limitation and only allows for one type of media file to be shared at a time.
@@metricoolapp Thanks for the respond. 🙂 I did try uploading one yesterday using the CSV template only the hashtags where uploaded not the video. Am i missing something?
This is the only message I got when I try uploading it thru CSV. "Some posts seem to have errors. Note that posts with errors will be imported as draft. If the post date is invalid, it will be scheduled today at current time."
You can actually choose a frame right within Metricool for TikTok and IG Reels! Click the 3 dots and you find the option there. For TH-cam, ours will also default to random. We do sometimes post manually from the app and that allows us to choose. But with TH-cam shorts as most people scroll rather than go directly to our shorts page, we don't worry too much about the cover.
Hello Allie! Currently, 3rd party tools don't have access to trending sounds via the platform APIs. We hope they will add it in the future! A workaround to this could be to either import the video into the planner with the audio already attached or you can schedule with a push notification and add in the sound as a finishing touch at the time of posting. ☺️
Great review. Are you able to schedule posts for multiple accounts on the same platform; e.g. 5 different IG accounts? Could this be done on the free version?
Thank you! So if you had 5 different IG accounts, they would be separated by brand! You would need to toggle into each individual brand. Our free version allows for 1 brand! So for example, you could connect 1 FB, 1 IG, 1 Pinterest, 1 X under a free account. :)
So this is currently a limitation we have via TikTok because they haven't opened up their sound library to 3rd party tools. We have the option to add a random sound if you click into the TikTok presets when scheduling picture posts. But you won't be able to actually choose your own song!
Does anyone know if there is a work around for posting videos with trending music as shorts to youtube and reels to facebook? Currently I can do it for instagram and tiktok because there is a manual publish feature.. but there is none on youtube or facebook so my posts get uploaded as silent videos... if anyone knows I appreciate your advice!!
Hello! Our recommendation is to set it to manual under an IG post or reel type and then when you get your push notification, simply take the copied text and downloaded content and post it to your desired platform. We know it's not a perfect solution and we hope to be able to add manual publishing options in the future!
Hi Merissa! Currently, 3rd party tools don't have access to trending sounds via the platform APIs. We hope they will add it in the future! A workaround to this could be to either import the video into the planner with the audio already attached or you can schedule with a push notification and add in the sound as a finishing touch at the time of posting.
Thank you so much 🙏 great explanation 👍 I just have one question please. I noticed the description box for TikTok Reels on Metricool is limited only to 150 characters. However, TikTok allow 2200 characters. Why is that. Is there any solution? As the description helps a lot in algorithm. thank you❤️
Love the tutorial. I do have the free plan & using it and can't figure out how to get the free pro trial - how do I do this? I do not want to have to do the credit card thing yet.
Hello! Thank you :) When you go to hit Upgrade, there will be an option to use a discount code. You will be prompted to input credit card information but the code applied will not charge you. We recommend setting a reminder so that if you do choose to cancel after the trial period, you avoid a charge. :)
Hello! Currently, 3rd party tools don't have access to trending sounds via the platform APIs. We hope they will add it in the future! A workaround to this could be to either import the video into the planner with the audio already attached or you can schedule with a push notification and add in the sound as a finishing touch at the time of posting.
Is it possible to tag/hyperlink names/companies in the post description? I didn't see a way to do this or might be missing it. I have to do it after the fact it seems. Also, I posted a video and for some reason the thumbnail was different when posted. Can that be changed? Thanks!!
Yes you can! Depending on the platform, for things like FB and LinkedIn, typing in the @ and then the name should work and it will pop up the page/person. Just make sure you're typing it in as close as possible so it can auto-populate the correct one. For IG, it won't hyperlink in the planner but will once it's posted so long as the handle is correct.
Hello! This could be a few things, first, do you have at least 100 followers? Second, do you have your accounts set as professional accounts for IG and TikTok?
Is there a way to be able to tag people on Twitter posts with video? When I try to tag on my tweets with video it says something along the lines of 'make sure there is an image in the first slot' Which is great for static images of course, but a significant part of my Twitter posts are videos VS images
Hi Tia! So with the API permissions, we can only tag images on 3rd party tools. Our workaround is that you can @ them in the actual tweet! We hope that the tagging will be allowed for video in the future. :)
Hi! We currently don't have the ability to add trending audio within our app but you can upload with the sound already attached or go the push notification route so you can add the sound in yourself 😊
Hello! Have you had the accounts connected for long? They will also need to be professional accounts (business or creator). Please reach out to our customer support team here so they can take a look at this: metricool.com/contact/
I am having an issue when posting my reels... when scheduled on Metricool, the thumnail created does not center my face correctly and usually incorporates a coloured block at the top of my reel's thumnail ruining the aesthetic... do you have any advice on how to fix it
We had them pasted in for the example but you can add the caption right in the planner for Reels! As for stories, since they do not have captions, you would need to use the photo editor to add text to your story graphic. You can also upload the story into the planner with the text already added in. ☺️
@@goldenrosemedspa are you getting any errors at the bottom of the post when you are editing or is it you are able to schedule it but it doesn’t go through?
This video does not explain the Global Preset “auto publish “, correct? I am having problems with music and want to be notified when publishing so I can choose the music in each platform. Is that the correct option? Do you have videos about that?
Hi Adam! You would toggle off the auto-publish option to trigger the manual publishing. Here's a short and a video on publishing manually 😀: th-cam.com/users/shorts984MZdoIwOk th-cam.com/video/YyB80doXRRQ/w-d-xo.html
@@metricoolapp I watched that video. Thanks! Where do I find the “notification presets” that was in the video? It goes so fast, I can’t see where they are or what to do with them.
@@metricoolapp I looked on my IPad Pro notifications list and the Metricool app is not on the list. I do have the app installed on the IPad Pro for this purpose only.
It would be so much more convenient to upload photos, videos from google photos. I use canva, hate your app, so my stuff is on gphotos and android gallery. I then have to transfer them to desktop which is hugely inconvenient. OR am I missing something?
We have an integration with Canva but it is on desktop. :) You can transfer your photos to the planner directly from their site. Stay tuned as we have an update coming soon that may be beneficial for you regarding photos!
Hello! This is not currently possible with the Instagram API. Our suggestion is to set a push notification so that you can still semi-schedule but just add in those finishing touches like a collaboration or audio. ☺️
A professional account can either be a business or a creator account. They aren't quite the same, with slight differences in terms of tools/capabilities. Here is a blog post that may help: metricool.com/types-of-profiles-on-instagram/ :)
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Whaaat?! Is this platform a dream or reality? It's JUST what so many of us need at this point where other scheduling platforms short us on different things. And this video was EXTREMELY helpful too. Thank you SO much, Metricool. You're (literally) the best ❤❤❤
Thank YOU!! We are so happy to hear that this was helpful and you love our Product! Definitely stay tuned as we are always trying to improve and launch new features. ☺
@@metricoolapp your tutorial is excellent I must admit
This Metricool walkthrough is a lifesaver! On the content front, I've been leveling up with boost app social, especially for those catchy IG captions and reels. Combining the two feels like a content creation dream.
Thank you so much, Penelope! We are glad the tutorial is helpful! 😃
Oh, boost app socal! I've been on that too. IG and TikTok have never been more lively!
This template is a lifesaver! I love that it’s pre-formatted so I don’t have to worry about formulas. The only thing I’d REALLY LOVE is for Metricool to have an option for adding music to reels so I don’t have to manually upload the reels to FB and IG
@@dina_sorrenti_art Thank you so much for the kind comment Dina! ☺️We love importing with the CSV into the planner! We want that feature too! Hopefully in the future the Meta API will allow for adding in trending audio! 🤞🏻
We're switching over to Metricool, and this video was SUPER helpful to get me going!
Glad to help!! 🤩
I love that you create posts for multiple platforms with the same media and then change the date/time. I want to try to post differently per platform per day.
Thank you! We try to repurpose as much as possible but we sometimes have platform specific content as well. :) It's definitely doable!
This is seriously, seriously good content. I'm hooked.
Thank you! 😁
She/you/the host is a very good presenter and has a great voice for these videos! @@metricoolapp
Great vid! Needed this tutorial SERIOUSLY bad! Sidenote: This woman has the cutest voice EVER. She sound do VO work lol.
Wonderful! We are sooo glad it could help! 😁 And thank you haha. ☺
This is great! Very thorough and useful tutorial. Great product too. Now I can concentrate on designing, instead of stressing out about not posting enough on socials.
Thank you very much! 😁 We hope this can help lessen that stress!
Absolutely phenomenal!
Thank you! 😁
Extremely Helpful! Thanks so much. Only thing is I cant add related video via TH-cam shorts, Hopefully they update that soon.
You’re welcome! Ohh yes that is an API limitation. Hopefully they will update it in the future! 😁
I swear I have tried EVERY social media schedular out there. Metricool was the last one on my list. It's perfect!!! And thank you for the excellent tutorial. Also, your customer support chat actually responds 🙂
Thank you!!! We are always aiming to improve our tool! 🥰
Hi Alex. Thank you for this video. We have been figuring out how tagging works on all platforms and when you mentioned "edit by network" boom! I got an answer to my question. Thank you!
Hello! Alex here, glad I could help! 😄
Such helpful videos, thank you!!
Always happy to help! Thank you :)
Thank you Sooo much!!! This is the BEST most informative short video I’ve ever watched!! 🙌🏾🙌🏾🙌🏾
Thank you! Glad to help! 😁
Finally I know how to select a cover!! 🎉
@@analuisabenitez Happy to help you out! 🎉
This is ALMOST the perfect scheduler. Are there any plans to have a media library where your users can upload photos and videos to use later? That's literally all it's missing!
Thank you! We have heard this feedback and have added it to our list! We always are looking to improve our tool and have notified our team! 😁
@@metricoolapp Seriously, having a media library, where I could store my own photos/videos, would make me switch over in a heartbeat!
What an excellent video thank you
Thank you! 😁
Are you able to edit the music for short form content? Like add TikTok video sounds, etc?
Hello! Currently, 3rd party tools don't have access to trending sounds via the platform APIs. We hope they will add it in the future! A workaround to this could be to either import the video into the planner with the audio already attached or you can schedule with a push notification and add in the sound as a finishing touch at the time of posting. ☺️
Hi! Is it possible to schedule reels, tiktok videos and shorts using the audio library from social media platforms or there is just an option to post with the original sound? I am interested in starting to use metricool but cannot seem to find the answer to my question :)
Thank you :)
Hello! So unfortunately the audio libraries from the respective social platforms are not available to 3rd party tools due to an API limitation. :( You can post with an original sound or you can choose to "manually publish" meaning that you would set up push notifications and then at the time of posting, you would get that notification and be taken to the app to copy the text and the media to be downloaded. Then you could go in to your social platform and add that audio as a finishing touch!
Great video we just signed up! Super excited to be using this!
Yay! We are so excited and hope you love the tool! 🤩
This is helpful! When scheduling a reel, can I select the cover photo and how it would look as a square? Or can that only be done when posting directly on insta?
@@ChroniclesOfV Glad this was helpful! You can select the cover photo on Metricool or upload your own but you can’t position like you can on IG! If you’d like to position it for the square, we recommend scheduling with a push notification so you make that finishing touch. ☺️
This was really helpful and I was able to set and forget scheduled posts. I had one question, how do i add music to posts?
Yay! We are glad to help. :) As for music, 3rd party platforms do not have access to sounds via API limitations. You can however upload your short-form content with the sound already attached. :) If you are looking to add a sound to one singular post on let's say Instagram, that would require you to publish with a push notification so you could go in and add those finishing touches at the time of publication. :)
Since the free plan has a limit of 50 scheduled posts per month,
1. Will "Publish Now" posts also consume the 50 posts/m credit or will only Scheduled posts use that credit limit and you can post as many "Publish Now" posts as you want per month?
2. Will 1 post for 3 Platforms (e.g. Instagram, Facebook, Twitter) count as 1 post for 50 posts/m credit or 3 posts. Thank you
Hello! Publish Now does count as a post and then if you do 1 post for 3 platforms, it will count as 3 posts. ☺
i want to use the bulk upload CSV but it seems that only works for images i could not find a space to post the video or shorts is this correct?
You would paste it in the spot where photo links go. It can read in pictures and videos :)
great video
Thank you! 🤩
When is client approval or client post preview going to be available? This is pretty important!
Hello Lam. We are currently working on this! No ETA at the moment but we have been listening to feedback from our audience and it is coming.
I love this and am seeing great results so far. I just tried multi-posting following this video step-by-step. Worked great with one exception. I don't have the first comment button on IG. I do on FB. Is there something I need to do to have that option appear for me?
That's great to hear! Glad you're loving multi-posting! As for the first comment, it should automatically appear in the Planner. Please reach out to our chat support here so they can look into that for you! metricool.com/contact/
Hi, I have been using Metricool for a while now and I love it! Where should I store my pictures and videos to use for the autolist feature?
Hello! We are so glad to hear you love our tool. We definitely recommend storing your photos and videos in Google Drive. It's what we use and we find it works really well!
As a Digital agency owner this app saves me a ton of time when it comes to scheduling and planning, however, I don't see an option to add audio to Instagram or tik tok? Audio is wildly important and we don't want to miss that mark with our clients
Hello! Thank you!! So this is actually a limitation for all 3rd party apps via the platform's API rules. We hope they will open it up in the future but for now, we don't have access to add it to our tool! The workaround is to schedule the video with the sound already attached or schedule via push notification to add in the sound as a finishing touch.
What drives the best time feature? I just signed up but i havent uploaded anything as of yet. Is the best time feature driven by your followers?
Yes! It is based on when your followers are most active. 😀
Thank you for such a detailed view of using the calendar. I tried bulk scheduling and I love it. I accidentally deleted one of my posts. Is there a way to restore a deleted post? Also, when I scheduled my posts, I scheduled it for Instagram and Facebook. Is there a way to delete the pending Facebook posts in bulk? I decided I want to post something different on Facebook. Thank you!
Thank you! :) You can reach out to our chat support and they may be able to recover the deleted post. Here is the link for that: metricool.com/contact/
We do not currently have a way to bulk delete but we will take that suggestion to our Product team! Thank you.
So helpful! Thank you! I'm currently using the free version - should I be able to see Best Times for all platforms I'm connected to? I can only see FB best times.
Hi Macy! You should be able to see all the best times so long as they are professional accounts! If you find that you still aren't seeing them, please reach out to our chat support here: metricool.com/contact/
Hey this was great but you didn't cover stories. Do you have another video on how best to use this for stories? Thank you :)
Hi Mia! Stories work the same way where you can autopublish them just by uploading your media. We can't do any native in-app features like polls, links, etc. If you did want to do those things, our best advice is to schedule with a push notification so you can add those features in at the time of posting natively within the app. I am linking to this video here as well that gives a brief rundown: th-cam.com/video/o9V3gfUToIw/w-d-xo.htmlsi=g_HiXEhUAc-zqeq9 :)
Thank you for this video. It was really helpful! If I have an image or video that I'd like to use for FB and IG that needs a different image ratio, am I able to change the image size for each platform within the Planner?
Yes! You can find that within the photo editor. You can change the ratio and we also have some of the most popular ones already included as presets. 🤩
Hi, I am not able to adjust Facebook reels as per metricool requirement of vedio in terms of size and ratio. Could you pls show a tutorial of how to adjust or resize a vedio directly in metricool and schedule it for latter post ? It will be a great help for me
Hello! Absolutely! When you are having trouble with the reel upload, could you share what error description you are receiving please? This will help us cater the content. 😄
Can you please make a video on the ads features and advantages with metricool
Coming soon later on in the course! 😁
What size and format fits all social media
@@loisroyo4273 Hello! So most of the platforms have different size guides. Typically a square is safe but attached is our image size guide to give you a reference: docs.google.com/spreadsheets/d/1jbe23HScsF-pCArxtj8-tr06iO-ZNxIUBEDRRSvOj-I/edit
Instagram has added a new feature to select CATEGORY FOR REELS before uploading!
I am buying your paid plan!
Hope you add it soon !
Otherwise will have to shift to other platform!
Hello! This is not something that is available to 3rd party platforms via the Instagram API. If allowed, we will surely add it. A workaround to this is to schedule with a push notification so you can add in those finishing touches like the categories!
Two Quick questions please:
1. Are you giving out discount coupons?
2. Does the planner keep the cover image for a youtube short? I noticed that if I schedule a YT short with a pre-set cover image, it doesn't keep it at the time of posting.
Hello! You can use the code "TRYMETRICOOL" to try any of our Premium plans for free for 30 days! And with the cover image, we currently do not have that feature available due to API limitations. We hope to be able to add it in the future!
@@metricoolapp Thanks! I was actually asking about discounts, not a trial version codes. Would love to know of anything you might offer.
I also just learned that it is impossible to associate a trending sound to the video during the scheduling process (i.e., while inside the planner). Are there plans to add this feature in the near future as well? This is a factor in going viral unfortunately, and having to do this manually sort of beats the purpose of setting up a schedule...
@@ilovemyprs we don’t currently have any discounts but if you receive our emails, you may see one later this year!
@@ilovemyprs for trending sounds, 3rd party platforms are unable to have this functionality via the META/TikTok APIs. We hope this can be something that will be allowed in the future. However you can always set your posts to push notifications and add in the trending sound as a finishing touch or upload with the sound already attached and IG will often recognize and add it to the sound page.
@@metricoolapp Many thanks! I hope its ok to have one last question - where does the scheduled content actually end up in the different platforms?
For example, would I be finding scheduled tiktoks under my "drafts" folder (or IG: "Scheduled Content" folder)?
If the planner "prepares" all of my posts, I could manually access those drafts and add the sounds ahead of time, then they will be automatically posted as scheduled?
I am not sure if this might mess up anything else if I intervene .
I have a client who wants to be able to tag the same person across as many of the integrated platforms as possible. Can people and pages be tagged outside of Instagram?
Hello! Yes, you can tag on different platforms such as Twitter (X) and Facebook. For LinkedIn, it must be a business page, personal accounts cannot be tagged.
Thanks for the great video!
I am having trouble inserting direct links in my instagram story using your planner.
I have tried to use "Stickers".
Is it a feature that is missing or am I doing something wrong.
Hello! You're welcome. We are glad to help. :) Unfortunately, Sticker functionality isn't available on our platform due to the platform API rules. If you would like to add a direct link, you would need to schedule manually with a push notification to add the link finishing touch in the direct app.
can you add music to the posts like the sounds on TT and IG?
@@zcraqz1727 Hello! You cannot currently because 3rd party apps don’t have access to the platform sound libraries due to API restrictions. We hope they allow this in the near future. 😭 A workaround is scheduling it manually in the planner so at the time of posting you get a push notification to download the content to your phone or computer and then you add the sound in as a finishing touch in the native app.
Is it possible to add the audio to reels for Instagram in metricool? Thanks.
Hello! So unfortunately 3rd party tools do not have access to the Instagram sound library. There are a few workarounds. The first one, you can import the content into the planner with the sound already attached to your video. If it is a popular song/sound, Instagram will usually detect it once the post goes live and add it to the corresponding audio page. However, this isn't an 100% guarantee. Option 2 is to schedule with manual publishing. When scheduling, toggle off auto publish and set up push notifications. At the time of the post going live, you will get a push notification for the app or an email, where you can download the content straight to your phone and then publish manually in the app and add in any finishing touches.
what if you accidentally post something and you want to delete it? How do yoy delete through Metricool?
Hello! If you accidentally post, you will need to go to the native platform and delete it. If the post hasn't gone out yet, then you are able to delete it within the Planner. ☺
This was amazing! Can I Schedule reposting older post on IG Story with Metricool?
Thank you! You can definitely duplicate any post to reschedule them back out! :)
Thanks Matricool! Q: can you EDIT-BY-NETWORK in autolists? My underlying question: how do i add HASHTAGS just to the Instagram/Twitter accounts and not to my Facebook/Linked accounts via autolists? Thanks!
related: can you RANDOMIZE the autolists posts? This would be handy when we don't want them to run in the same sequence all the time.
Hi sunsetlabs! You cannot currently edit by network with autolists. With autolists, you will have to designate what platforms you'd like at the top when setting up! If there are different parameters, you'd probably want to set up different autolists. You can also upload via CSV file to make that process a bit quicker!
@@sunsetlabs We do not have a randomize option but we will definitely take the suggestion to our Product team. Great idea. :)
@@metricoolapp ok, so probably one AUTOLIST for the accounts that require hashtags and another for those that don't - copy that! thanks much
@@sunsetlabs Yes exactly! Thank you. 😁
This is very useful, thank you. I just have a question... when posting reels or stories on Instagram and you want to add captions, how do you do that? I noticed your video already had them before schedule.
For auto-generated captions, you'll want to add that in from an external editor! Or you can schedule manually, and use the push notification option to add them in as a finishing touch at the time of posting on the native app. :)
Thank you! @@metricoolapp
Does Metricool have client approval? That’s the one thing that is keeping me from jumping ship. My current software lets me send approval links to my clients prior to scheduling posts.
Hi Tony! We currently don’t have a client approval system in place. This has been feedback we have received and we hope to implement it in the future!
Hi, thanks for the content. I've just signed up for the platform and am looking forward to using it. But I have a question. If you create a reel in IG, when you download without posting, you can't keep the audio. The only way I can see to upload a full reel to Metricool to post to IG, FB, TH-cam Shorts and Linkedin, is to edit the video in an external editor - whereby not accessing any of the trending sounds etc. What platform and process do you recommend for creating and downloading the reel before uploading to Metricool for scheduling? Please help! I can't find the answer to this anywhere. Thanks so much! Amy
Hi Amy! There are a few different ways you can do it. We typically edit in CapCut as our preferred external editor or we start in TikTok and then repurpose to the other platforms. IG is great at automatically detecting sounds so we find it easiest to repurpose there. If you would like to directly pull the trending sounds from the native platform, you can also schedule with a push notification. So that the video is scheduled and all you would need to do is go in and do the final posting and add the sound in. :)
Thanks so much for your reply. Helpful. Take care @@metricoolapp
Can you add music when scheduling the reels?
Hello! This isn't available due to the limitations of the platform APIs. We hope they will add it in the future though! In the meantime, the workaround is to either import your content with the sound already attached or you can schedule with a push notification and add the sound as a finishing touch. :)
Thanks for the video! I have a question regarding the audio! I have tried to post to all short form platforms with a sound already attached and it got flagged for copyright, any way to avoid this or any suggestions? Thanks!!
Hello! Thank you for your question. :) Unfortunately, this has to do with what sounds are available within each platform and it doesn't notify you beforehand. Many times you can appeal the decision if it's a song. Otherwise, we find a lot of people will upload trending sounds that are not necessarily exactly duplicates of songs etc.
@@metricoolapp thanks for your quick response ill give that a try! Il
What is the correct time zone for london ontario? Because i can't seem to find it
You can choose any that would be in the EST time zone for London Ontario!
Hello, Is it possible to upload both a video and a photo in a single (IG & Fb) post? Buffer does not allow that so I might need to switch to a program that does?
Hello! It is possible to upload both video and photo in a single IG post 🤩 However for FB, it is an API limitation and only allows for one type of media file to be shared at a time.
Hello there, is it possible to upload a facebook Reel via CSV?
Hello, you can most certainly upload a video file and select the parameters for a FB reel! :)
@@metricoolapp Thanks for the respond. 🙂 I did try uploading one yesterday using the CSV template only the hashtags where uploaded not the video. Am i missing something?
@@esalisbery Where was your video file pulled from and did you receive any sort of errors upon import? :)
@@metricoolapp The video is stored in google drive. When I tested it manually it went thru but using CSV its not working.
This is the only message I got when I try uploading it thru CSV.
"Some posts seem to have errors. Note that posts with errors will be imported as draft. If the post date is invalid, it will be scheduled today at current time."
Can we add a thumbnail on TikTok reels when scheduling?
You can select a frame from your video for TikTok. Click the three dots once you have uploaded your video and the option should appear there 😁
@@metricoolapp can we upload a custom thumbnail? 😊
@@komia7768 custom thumbnails aren’t available on TikTok but you can upload a custom thumbnail for IG reels ☺️
how did you do to have a nice preview on each social media plateform for the reels ? On mine, youtube always choose the worst time
You can actually choose a frame right within Metricool for TikTok and IG Reels! Click the 3 dots and you find the option there. For TH-cam, ours will also default to random. We do sometimes post manually from the app and that allows us to choose. But with TH-cam shorts as most people scroll rather than go directly to our shorts page, we don't worry too much about the cover.
personaly i can only choose for instagram... there is now way on my screen to add one for tiktok nor yutube shorts@@metricoolapp
What about adding trending audio to instagram reels? I can't seem to figure out how to do that...if it's possible.
Hello Allie!
Currently, 3rd party tools don't have access to trending sounds via the platform APIs. We hope they will add it in the future! A workaround to this could be to either import the video into the planner with the audio already attached or you can schedule with a push notification and add in the sound as a finishing touch at the time of posting. ☺️
Great review. Are you able to schedule posts for multiple accounts on the same platform; e.g. 5 different IG accounts? Could this be done on the free version?
Thank you! So if you had 5 different IG accounts, they would be separated by brand! You would need to toggle into each individual brand. Our free version allows for 1 brand! So for example, you could connect 1 FB, 1 IG, 1 Pinterest, 1 X under a free account. :)
@@metricoolapp Thanks!
Just a small question, how do I add music if I want to schedule picture posts on tiktok
So this is currently a limitation we have via TikTok because they haven't opened up their sound library to 3rd party tools. We have the option to add a random sound if you click into the TikTok presets when scheduling picture posts. But you won't be able to actually choose your own song!
We hope they will change this in the future!
so will these posts actually go live based on where you placed them on the planner?
Yes! You can drag and drop or manually select a day and time when creating the posts. :)
Does anyone know if there is a work around for posting videos with trending music as shorts to youtube and reels to facebook? Currently I can do it for instagram and tiktok because there is a manual publish feature.. but there is none on youtube or facebook so my posts get uploaded as silent videos... if anyone knows I appreciate your advice!!
Hello! Our recommendation is to set it to manual under an IG post or reel type and then when you get your push notification, simply take the copied text and downloaded content and post it to your desired platform. We know it's not a perfect solution and we hope to be able to add manual publishing options in the future!
PLEASE HELP!! How do you upload Instagram reels with the trending audio to schedule in Metricool?
Hi Merissa! Currently, 3rd party tools don't have access to trending sounds via the platform APIs. We hope they will add it in the future! A workaround to this could be to either import the video into the planner with the audio already attached or you can schedule with a push notification and add in the sound as a finishing touch at the time of posting.
Can you add a background music with your post?
This is not currently available due to API limitations. We hope they lift this in the future!
I'm having an issue scheduling youtube videos - they are staying they are too long/ large format
Hi Donna! Please reach out to our chat support so they can investigate the error and take a look into your account: metricool.com/contact/
Thank you so much 🙏 great explanation 👍 I just have one question please. I noticed the description box for TikTok Reels on Metricool is limited only to 150 characters. However, TikTok allow 2200 characters. Why is that. Is there any solution?
As the description helps a lot in algorithm.
thank you❤️
This is due to the TikTok API. Once this is lifted we will be able to update the character count! 🤞😀
@@metricoolapp thank you for your reply ❤️🙏😊
You're welcome! 😁
Love the tutorial. I do have the free plan & using it and can't figure out how to get the free pro trial - how do I do this? I do not want to have to do the credit card thing yet.
Hello! Thank you :) When you go to hit Upgrade, there will be an option to use a discount code. You will be prompted to input credit card information but the code applied will not charge you. We recommend setting a reminder so that if you do choose to cancel after the trial period, you avoid a charge. :)
@@metricoolapp thanks so much for clearing things up
No problem! Always happy to help answer any questions!
How can we add music to our videos?
Hello! Currently, 3rd party tools don't have access to trending sounds via the platform APIs. We hope they will add it in the future! A workaround to this could be to either import the video into the planner with the audio already attached or you can schedule with a push notification and add in the sound as a finishing touch at the time of posting.
Is it possible to tag/hyperlink names/companies in the post description? I didn't see a way to do this or might be missing it. I have to do it after the fact it seems. Also, I posted a video and for some reason the thumbnail was different when posted. Can that be changed? Thanks!!
Yes you can! Depending on the platform, for things like FB and LinkedIn, typing in the @ and then the name should work and it will pop up the page/person. Just make sure you're typing it in as close as possible so it can auto-populate the correct one. For IG, it won't hyperlink in the planner but will once it's posted so long as the handle is correct.
For the video, on which platform did the thumbnail change? :)
@@metricoolapp Thank you so much! I popped my Metricool cherry today and I can't believe how many things you can do with it :)
You're very welcome! Enjoy the platform! 😀@@Deech72
Why my percentage of active followers has not appeared on the screen?
Hello! This could be a few things, first, do you have at least 100 followers? Second, do you have your accounts set as professional accounts for IG and TikTok?
Is there a way to be able to tag people on Twitter posts with video?
When I try to tag on my tweets with video it says something along the lines of 'make sure there is an image in the first slot'
Which is great for static images of course, but a significant part of my Twitter posts are videos VS images
Hi Tia! So with the API permissions, we can only tag images on 3rd party tools. Our workaround is that you can @ them in the actual tweet! We hope that the tagging will be allowed for video in the future. :)
How do I get to first note?
Hello! What first note? :)
Great content, thank you. Question - do you know how to find the stock photos and videos using Metricool on the phone (Android) version?
Thank you! :) As of right now, the stock photos and videos are only available through the desktop version.
@@metricoolapp Bummer, but thank you! I appreciate the feedback.
You're welcome!
Can I add a sound to reels in metricool?
Hi! We currently don't have the ability to add trending audio within our app but you can upload with the sound already attached or go the push notification route so you can add the sound in yourself 😊
Thanks !!! This is such a good option to other providers like Hootsuite and I love this interface so much better! I will be signing up for Metricool!
Thank you!! Welcome to the platform! 😁
My best time to post just shows 0% across the board. Am I missing something?
Hello! Have you had the accounts connected for long? They will also need to be professional accounts (business or creator). Please reach out to our customer support team here so they can take a look at this: metricool.com/contact/
I am having an issue when posting my reels... when scheduled on Metricool, the thumnail created does not center my face correctly and usually incorporates a coloured block at the top of my reel's thumnail ruining the aesthetic... do you have any advice on how to fix it
We had them pasted in for the example but you can add the caption right in the planner for Reels! As for stories, since they do not have captions, you would need to use the photo editor to add text to your story graphic. You can also upload the story into the planner with the text already added in. ☺️
My post stays on draft and is not letting me publish
@@goldenrosemedspa are you getting any errors at the bottom of the post when you are editing or is it you are able to schedule it but it doesn’t go through?
This video does not explain the Global Preset “auto publish “, correct? I am having problems with music and want to be notified when publishing so I can choose the music in each platform. Is that the correct option? Do you have videos about that?
Hi Adam! You would toggle off the auto-publish option to trigger the manual publishing. Here's a short and a video on publishing manually 😀:
th-cam.com/users/shorts984MZdoIwOk
th-cam.com/video/YyB80doXRRQ/w-d-xo.html
@@metricoolapp I watched that video. Thanks! Where do I find the “notification presets” that was in the video? It goes so fast, I can’t see where they are or what to do with them.
@@metricoolapp I looked on my IPad Pro notifications list and the Metricool app is not on the list. I do have the app installed on the IPad Pro for this purpose only.
@@adamfroman7983 Can you email us here communication@metricool.com or via IG! We'd be happy to send you screenshots.
Why add the hashtags to the first comment and not have them in the post?
@@PremiumProductionsHQ You can do either! It’s totally preference. ☺️
It would be so much more convenient to upload photos, videos from google photos. I use canva, hate your app, so my stuff is on gphotos and android gallery. I then have to transfer them to desktop which is hugely inconvenient. OR am I missing something?
We have an integration with Canva but it is on desktop. :) You can transfer your photos to the planner directly from their site. Stay tuned as we have an update coming soon that may be beneficial for you regarding photos!
@@metricoolapp your prompt reply is much appreciated
@@metricoolapp why can't you transfer canva videos?
@@AdventureHorseRidinginNYS We don't have the ability with the integration just yet. We hope in the future.
I tried posting a video after registration and linking accounts. It would not allow me to save my work. Waste of my time.
Hello Jim! What type of video were you posting and to what platform?
Can instagram creators have access to metricool scheduling?
Hello! As of yesterday, YES! 😁 You can schedule automatically posts, carousels, and reels to Instagram via Metricool!
only downside is you can't select custom covers...
You can for IG and TikTok! But for FB Reels and YT Shorts, it's not available from their APIs yet.
is there a video to show it? I can't get passed selecting from the metricool app@@metricoolapp
Here is our IG specific tutorial which shows where to get to the custom cover upload part. th-cam.com/video/DnNPq9VyBZs/w-d-xo.html ☺️
Is This free???
Hello!! Yes! We do have a free plan. 🤗
@@metricoolapp Why is LinkedIn Paid? 😅
@@abolfazl_zahedi LinkedIn is part of our more advanced plans.
Can I tag someone or invite them to be a collaborator when booking a Instagram reel on Metricool? Gracias
Hello! This is not currently possible with the Instagram API. Our suggestion is to set a push notification so that you can still semi-schedule but just add in those finishing touches like a collaboration or audio. ☺️
What constitutes a professional account on Insta and TikTok. I think I have a creator account. Is this the same thing?
A professional account can either be a business or a creator account. They aren't quite the same, with slight differences in terms of tools/capabilities. Here is a blog post that may help: metricool.com/types-of-profiles-on-instagram/ :)