Helping a Medicare Patient Work Through Issues with a Home Health Agency

Kepro is the Beneficiary and Family Centered Care Quality Improvement Organization (also known as a BFCC-QIO) for 29 states. Kepro offers Immediate Advocacy services when issues need to be taken care of right away.
This video is a story about how Immediate Advocacy helped a Medicare beneficiary with his home health concerns.
To learn more about Kepro’s Immediate Advocacy services, visit www.keproqio.com/IA.
Publication No. R146810-225-11/2021. This material was prepared by Kepro, a Medicare Quality Improvement Organization under contract number 75FCMC19D0069 with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services. The contents presented do not necessarily reflect CMS policy.