Hi man, i lost my account yesterday and someone transferred my account to theirs completely 😢 sad thing is that my account is 4yrs old ftp account and im really scared that i might lose my account.. i sent details to the support email and coping to get it back
If you get your account please don't be like the other cucks who play like nothing happened and forget about the situation. Make a purchase, even Welkin Moon is okay but just buy something and save the receipt. Also sorry for the late reply
@@YuhZenki I'm sorry to hear that.. i got my account back long time ago, took almost 10+ days to recover and i had alot of rejections.. best advice is to collect all the information about ur account n then fill the form.. even if it gets rejected u have to try to recollect what u missed out, think slowly and submit again..
Not only with Genshin, but also with other games made by Steam, Riot and so on. When you have everything in one email, it will be an idea easier to see the list of what you have taken as currency or a given game.
Hey i lost my account i had stopped playing like for many months i couldn’t login today and when i entered my email there was no account on that so i tried and logged from my facebook which was linked and there is a email from rambler which i don’t know i am using a new laptop so i don’t have any screenshots what can i do should i just give up on the account cuz i haven’t made any purchase but i have the verification code of the mihoyo account registering.
Hey can you help me please? @hollaherrie6227 what do I do if I can't get my uid? Because I can't access my account and it says I need it to recover...
@@TheOnlyCasualPlayersorry for the late reply. Do you have any screenshot of your uid? Try search any of it on your gallery/photo. The uid is very crucial.
Hey idk if you're replying or not but I don't have the email that was first sent to me from mihoyo because I deleted it and now I don't know when I first created the account, am I cooked?
Bro ive been hacked since somewhere like 2023 ive been battling with cs since september of 2023 to get my account back and even if i do put all of my info correct down to the last minute detail that it is all correct still they reject me Ive lost all friggen hope ive lost all motivation But like Im just gonna try one more time If i cant get it back il just give hoyoverse the middle finger and never even touch genshin again
It's all about the form, even if you give them evidence like screenshot of gameplay they'll assume you downloaded it from somewhere else. Please make sure the info is correct and try a few times. They can reject even with correct info
Tryy to ask from your friend. The receipt have some kind of your UID. This can become solid proof. They never take you seriously like my application been rejected like third times now.
now how do I prevent the hacker from retrieving it back since now they have all the data to retrieve it back. Genuine question, really want to save my account.
Hey may i know if this works? Even the hacker change my email? I still remember my uid and everything else but downside im f2p. Can i guarantee gettin that acc? Update: i just managed to retrieve my acc
@@ZephraAFT0nFNAFAU I heard sometimes they don't even tell you, maybe things have changed but for now try to login everyday and see how it goes just in case.
I did exactly whats done in the video but they emailed me responding that my account is fine and i should just login using mail but it doesnt work it still says account doesnt exist is there anyone with the same problem???Oe any solitions its a f2p 3 year account😭😭
omg same! Mine was perfectly fine to log in in 2 days ago but suddenly when I tried to log in it said the account does not exist idk why this happened?
@@foxphoenix_xd i just sent my 2nd form. This time i made sure to provide other receipts on top of my first top-up, and also made sure to add the optional info at the end (5*s owned, bday, username, etc). My only guesses on why i got rejected is cause i relied too much on the first top-up or that some of my device information was wrong (i forgot my old processor that was used to create the account)
I got hacked in 2022 ,is it possible to get my acc back ? When i knew i was hacked I was so frustrated that i just deleted the game , i didnt even tried to get the acc back but now i regret it. I did not purchase anything but i have a lot of videos and photos when i played back then
I got hacked 😭Today hope i can get it back.....,all my account info have been transferred but accept for FACEBOOK so i can still log in through that but that can be unlink too😭😭 i am waiting for the email reply and i kept the game on the whole day without turning it off 😭😭
I was also hacked except for my Facebook account, but my Hoyoverse account email was changed. Although I can still log in using Facebook, I can't play Genshin :") and this has been since 2022 until now, my account has not been able to return even though I have reported it to Hoyoverse CS.
@@zevt2597 This is the case for me as well. I've been trying to get Hoyoverse to change my email for the past 3 months. I've sent request after request that showed that I'm the owner of said account. I have showed receipts that I purchased welkin, and specific dates for characters of when I got them, and they still rejected me. I don't know, I'm losing hope that I'll ever get my account back, cause that account of mine was with me through thick and thin. I hope you can get yours back, because I doubt that I'll ever get mine if they keep rejecting my request.
Prioritize the important information first like character date in which you got certain characters but if you don't have anything else you gotta try something
I need some help the genshin support sent me information about the email that hacked me that had a link that sends you to their website but i dont recognize the email and it says here "Please Let us know if you do not recognize or cant access the provided information" which i sent like 2 replies confirming that i do not recognize the email they send how can i get a Account Issue Application form if they dont reply?
@@itsukakuroch.4265bro i say go to the support and use this method I'm sure they'll do smt, i received the mail to fill out the application today so let's way
The most recent time I logged into the game was this Wednesday (23rd October 24) should I put into the most recent date I logged in or the first time I played? The last time was on my phone but I first registered on my PC?
For me I change my Gmail password and everything and they still can log into my account I really don't understand and they go and activate C6 Bennett and spin all my primogem but not destroy my account but I really need to know
There are no numbers on the questions, the 2nd question is about what the problem is. If you got hacked pick the 1st option and pay attention to the video
if I had linked the epic games account to my genshin account in the past but I unlinked it then, it is set as a 3rd party account, for question number 6?
Hello, i forgot some infos like the date i first created the acc but i remembered everything else and also got the receipts, will there be a chance for me to get the account back? Its been 2 weeks since Ive emailed hoyo😢
Hey man i got hack on april 2 still haven't Gotten back my account I've purchased battle pass on my genshin account although my gcash was gone deleted 😅 Is their another way to retrieve my account back?
sorry if my english is bad put what you're sure of i didnt knew my first login, but i put a date that i was 100% logged in and told them about it ,it was hutao banner
If you know your id then it will help you know your region (unless you don't know your id either). Basically if it starts with 70 it's EU if it starts with 60 it's NA, if it's 80 it's ASIA, And if it's 90 then it's TW, HK, MO
So my case is my gamecenter is still linked and idk what else is linked to my acc…but when i try to login it is asking fir the code for the hackers gmail…what should i do …i miss my account so much man😭😭
i got a similar case.. My twitter is still liked to my account i tried to change and ask hoyoverse if i could change the hacker's email but they said they can't do that since they can't confirm it's my account.. i didn't play genshin since sept 2023 i literally got cured of my genshin era but i want to play again 😞
Hello my account got hacked I texted the support But they asked me to send picturesof the welkin moon that i once bought the problem is i didn't have any pictures of me buying it when i went to google play purchase history i didn't find it and i think its because the hacker changed the email and everything please help me what should i do i spet a lot of years on the account (i checked my gmail account and didn't find the Purchases also)
Nope, if you still have acces to your original google account where you purchased the welkin you can search again for the receipt, it's not possible to delete purchases history, but if you lost acces to your original google account you can still look in your bank apps or paypal because usually these are the payment methods that google pay uses
@@ZXER0Z8 Open your google account on a browser or a pc then go to payments and subscriptions then in "Payments info" click on manage experience then scroll down and look for "payments transactions & avtivity" and click on the Google Pay blue letters, there you will find your full receipt
Hi man, i lost my account yesterday and someone transferred my account to theirs completely 😢 sad thing is that my account is 4yrs old ftp account and im really scared that i might lose my account.. i sent details to the support email and coping to get it back
If you get your account please don't be like the other cucks who play like nothing happened and forget about the situation. Make a purchase, even Welkin Moon is okay but just buy something and save the receipt. Also sorry for the late reply
did you get it back? just happened to me
@@YuhZenki I'm sorry to hear that.. i got my account back long time ago, took almost 10+ days to recover and i had alot of rejections.. best advice is to collect all the information about ur account n then fill the form.. even if it gets rejected u have to try to recollect what u missed out, think slowly and submit again..
@@YuhZenkiomg same, I just emailed hoyo, I’ve been on that acc for so long and somone just changed my email to theirs? like what
@@gennoki been on my account for years😔 hopefully you get yours back!
Not only with Genshin, but also with other games made by Steam, Riot and so on. When you have everything in one email, it will be an idea easier to see the list of what you have taken as currency or a given game.
Hey i lost my account i had stopped playing like for many months i couldn’t login today and when i entered my email there was no account on that so i tried and logged from my facebook which was linked and there is a email from rambler which i don’t know i am using a new laptop so i don’t have any screenshots what can i do should i just give up on the account cuz i haven’t made any purchase but i have the verification code of the mihoyo account registering.
I don’t think if I have the username link, I only used the link email to log in. It’s okay not to answer the username link? Like none I guess
There was no form replied they said that if i could use the email which got replaced by the hacker so i have no access to it
I managed to retrieve my acc just now from hoyo. I can help you if anything abt the application.
Hey can you help me please? @hollaherrie6227 what do I do if I can't get my uid? Because I can't access my account and it says I need it to recover...
@@hollaherrie6227can you help me too bro
@@TheOnlyCasualPlayersorry for the late reply. Do you have any screenshot of your uid? Try search any of it on your gallery/photo. The uid is very crucial.
@@dracule2315do you need any help now? Sorry for the late reply.
Can i still recover my account even if I don't remember my first log in device?
Hey idk if you're replying or not but I don't have the email that was first sent to me from mihoyo because I deleted it and now I don't know when I first created the account, am I cooked?
Bro i also experience the same thing...i already deleted the old emails...therefore i don't know when is my first time playing....🥲🥲
However, you can still retrieve the acc from the other games from hoyoverse if you have more accurate info..
Bro I know how to check that
If you want to know reply me
@@gametoborn9764 how tho?
Bro ive been hacked since somewhere like 2023 ive been battling with cs since september of 2023 to get my account back and even if i do put all of my info correct down to the last minute detail that it is all correct still they reject me Ive lost all friggen hope ive lost all motivation But like Im just gonna try one more time If i cant get it back il just give hoyoverse the middle finger and never even touch genshin again
It's all about the form, even if you give them evidence like screenshot of gameplay they'll assume you downloaded it from somewhere else. Please make sure the info is correct and try a few times. They can reject even with correct info
do you get your account back?
whats your status
Wait but what if you can still login to the account but I can’t change the email address that i don’t have anymore?
It's written in the beggining of the servey where you select your issue, if you're hacked click the 1, if you have security issues the 2nd
I only got welkins from my friend and I don’t have a the purchase for proof 😭
Tryy to ask from your friend. The receipt have some kind of your UID. This can become solid proof. They never take you seriously like my application been rejected like third times now.
4:19 can you also do this on mobile?
Have you tried?
@foxphoenix_xd nope
now how do I prevent the hacker from retrieving it back since now they have all the data to retrieve it back. Genuine question, really want to save my account.
Sorry I didn't check the comments for so long, Change the password if you get access and make it long and hard to guess
Hey may i know if this works? Even the hacker change my email? I still remember my uid and everything else but downside im f2p. Can i guarantee gettin that acc?
Update: i just managed to retrieve my acc
how did you do it?
@hollaherrie6227
my account was hacked and they replaced my email with theirs. how can i get it back?
@@kunizimadid you have any other email or platform? Its kinda long to explain in the comment section.
@@hollaherrie6227 yeah i used my fb acc
@kunizima ermm i see.
My first account recovery application got rejected. Not enough information lol.
If you need help please ask, a lot of people have the chance to get their accounts back, but choose to give up. Stay safe and hope yall are okay
Ty for this! i saw u post a comment on my Post about my genshin account! im happy u did
And question, How many days will it take for them to give you an answer if my account is recovered?
@VEREXC1AIssASP1DERx3 thank you pookie, please spead the message. I got my account back, but I know im not the only one going through this
@@ZephraAFT0nFNAFAU I heard sometimes they don't even tell you, maybe things have changed but for now try to login everyday and see how it goes just in case.
@@foxphoenix_xd i can't i don’t even know the password or email or if theres extra security
if someone top up the account for me
would that count as me topping up my account or would that be a no?
pls answer quick
Me too, having the same problem 😢
I did exactly whats done in the video but they emailed me responding that my account is fine and i should just login using mail but it doesnt work it still says account doesnt exist is there anyone with the same problem???Oe any solitions its a f2p 3 year account😭😭
omg same! Mine was perfectly fine to log in in 2 days ago but suddenly when I tried to log in it said the account does not exist idk why this happened?
But I was hoping that I would get my account back..
I provided my first top-up receipt but it still got rejected
Keep trying and make sure you don't give misleading information, also be polite. If they troll you there isn't much you can do
@@foxphoenix_xd i just sent my 2nd form. This time i made sure to provide other receipts on top of my first top-up, and also made sure to add the optional info at the end (5*s owned, bday, username, etc). My only guesses on why i got rejected is cause i relied too much on the first top-up or that some of my device information was wrong (i forgot my old processor that was used to create the account)
@@unxiled555 you get your account back?
@@Moha-dj6kx nope
Yo so i won a giveaway that genshin did back in 2022 ..does that count as top up…i did topup welkin after sometime in 2023 so…
I got hacked in 2022 ,is it possible to get my acc back ? When i knew i was hacked I was so frustrated that i just deleted the game , i didnt even tried to get the acc back but now i regret it. I did not purchase anything but i have a lot of videos and photos when i played back then
Mate the same problem for me , my account got hacked on 2022, imma try retrieving now
@@Trend2Tech did you get your account back?
I got hacked 😭Today hope i can get it back.....,all my account info have been transferred but accept for FACEBOOK so i can still log in through that but that can be unlink too😭😭 i am waiting for the email reply and i kept the game on the whole day without turning it off 😭😭
so how is it now?
I was also hacked except for my Facebook account, but my Hoyoverse account email was changed. Although I can still log in using Facebook, I can't play Genshin :") and this has been since 2022 until now, my account has not been able to return even though I have reported it to Hoyoverse CS.
@@zevt2597 This is the case for me as well. I've been trying to get Hoyoverse to change my email for the past 3 months. I've sent request after request that showed that I'm the owner of said account. I have showed receipts that I purchased welkin, and specific dates for characters of when I got them, and they still rejected me. I don't know, I'm losing hope that I'll ever get my account back, cause that account of mine was with me through thick and thin. I hope you can get yours back, because I doubt that I'll ever get mine if they keep rejecting my request.
Friend, do you think it would be useful to put everything you had so far, such as blackberries, primogems and genesis crystal?
Prioritize the important information first like character date in which you got certain characters but if you don't have anything else you gotta try something
@@foxphoenix_xd So, can I put the equipment I have used the most?
am i cooked if i accidently sent the request thingy at the end without adding additional information?
Do you get your acc back?
I need some help the genshin support sent me information about the email that hacked me that had a link that sends you to their website but i dont recognize the email and it says here "Please Let us know if you do not recognize or cant access the provided information" which i sent like 2 replies confirming that i do not recognize the email they send how can i get a Account Issue Application form if they dont reply?
I got hacked today by the Russian hacker and I can't login now...
@cj_fearless.1309 same dude
@@itsukakuroch.4265bro i say go to the support and use this method I'm sure they'll do smt, i received the mail to fill out the application today so let's way
The most recent time I logged into the game was this Wednesday (23rd October 24) should I put into the most recent date I logged in or the first time I played? The last time was on my phone but I first registered on my PC?
For me I change my Gmail password and everything and they still can log into my account I really don't understand and they go and activate C6 Bennett and spin all my primogem but not destroy my account but I really need to know
if my first purchase was a welkin moon I should put that? because my first purchase of crystalas was months later after my first purchase
Put everything just to be safe
03:35
if I registered via Google, what should I enter in question 2?
And.. how do I enter Android information? (I have a Xiaomi Redmi note 11)
There are no numbers on the questions, the 2nd question is about what the problem is. If you got hacked pick the 1st option and pay attention to the video
bro i play on geforce now cloude gameing what i fill in cpu,gpu,ram
if I had linked the epic games account to my genshin account in the past but I unlinked it then, it is set as a 3rd party account, for question number 6?
If it's not linked support can't do much
Hello, i forgot some infos like the date i first created the acc but i remembered everything else and also got the receipts, will there be a chance for me to get the account back? Its been 2 weeks since Ive emailed hoyo😢
Hello
Hey man i got hack on april 2 still haven't Gotten back my account
I've purchased battle pass on my genshin account although my gcash was gone deleted 😅
Is their another way to retrieve my account back?
No you need receipt
HOW DO I KNOW THE CURRENSY😢😢
What if I don’t know some of the account info
sorry if my english is bad
put what you're sure of
i didnt knew my first login, but i put a date that i was 100% logged in and told them about it ,it was hutao banner
@ k thanks
I dont remember account creation region but all other info is correct.. do I have a chance?
Nope
He is right you're cooked
If you know your id then it will help you know your region (unless you don't know your id either).
Basically if it starts with 70 it's EU
if it starts with 60 it's NA,
if it's 80 it's ASIA,
And if it's 90 then it's TW, HK, MO
Heyyy what if I don‘t have my UID anymore?
I was talking about that in the video
So my case is my gamecenter is still linked and idk what else is linked to my acc…but when i try to login it is asking fir the code for the hackers gmail…what should i do …i miss my account so much man😭😭
i got a similar case.. My twitter is still liked to my account i tried to change and ask hoyoverse if i could change the hacker's email but they said they can't do that since they can't confirm it's my account.. i didn't play genshin since sept 2023 i literally got cured of my genshin era but i want to play again 😞
@@beusefulnotlikeAlex how many times did you try until now??? Im filing one rn and its my 4th form 😭
@@sksaad418311th time rn. I’m trying another way 🫡💀 somebody said that we could watch the date we first made our account on Starlight memories event
Yess lol I'm trying after 1 year@@beusefulnotlikeAlex
I recently got denied from the retrieval of my GI acc, Im just wondering can I attempt once again or wait for a week?
I send duplicate of form since i afraid the first one will be rejected... 😢
Hello my account got hacked I texted the support But they asked me to send picturesof the welkin moon that i once bought the problem is i didn't have any pictures of me buying it when i went to google play purchase history i didn't find it and i think its because the hacker changed the email and everything please help me what should i do i spet a lot of years on the account (i checked my gmail account and didn't find the Purchases also)
Nope, if you still have acces to your original google account where you purchased the welkin you can search again for the receipt, it's not possible to delete purchases history, but if you lost acces to your original google account you can still look in your bank apps or paypal because usually these are the payment methods that google pay uses
No i didn't lose the google account and i tried to search for the receipt in my gmail but didn't find anything
@@alanmendez6853do you know where I can check for the receipt?
@@alanmendez6853or do u know what email will be sent to you if you purchased welkin moon?
@@ZXER0Z8 Open your google account on a browser or a pc then go to payments and subscriptions then in "Payments info" click on manage experience then scroll down and look for "payments transactions & avtivity" and click on the Google Pay blue letters, there you will find your full receipt
HOW DO I KNOW THE CURRENSY😢😢