PetSmart Under Fire After Another Dog Dies During Grooming Appointment | TODAY
ฝัง
- เผยแพร่เมื่อ 19 พ.ย. 2024
- The nation’s largest pet store chain, PetSmart, is facing allegations of mistreating animals after several pet owners claimed that their dogs died or were injured during groomings. NBC’s Kristen Dahlgren reports for TODAY.
» Subscribe to TODAY: on.today.com/Su...
» Watch the latest from TODAY: bit.ly/LatestTODAY
About: TODAY brings you the latest headlines and expert tips on money, health and parenting. We wake up every morning to give you and your family all you need to start your day. If it matters to you, it matters to us. We are in the people business. Subscribe to our channel for exclusive TODAY archival footage & our original web series.
Connect with TODAY Online!
Visit TODAY's Website: on.today.com/Re...
Find TODAY on Facebook: on.today.com/Li...
Follow TODAY on Twitter: on.today.com/Fo...
Follow TODAY on Google+: on.today.com/Pl...
Follow TODAY on Instagram: on.today.com/In...
Follow TODAY on Pinterest: on.today.com/Pi...
PetSmart Under Fire After Another Dog Dies During Grooming Appointment | TODAY
They need security cameras
I just started working at petsmart as a bather recently and they have cameras everywhere in the back including the front where grooming happens.
@@jordanaestelle7442 wondering whether the footage will be used in the lawsuit...
Oh yes they do
🤦♂️😂
@It’s a nerd in a box’s YEAH heyo! I just got a job there and I had to go through extensive training, over 15 hours of just paperwork and I’m also being trained while working on the pets. We have cameras everywhere in the salon now, and have to follow rules to a tee
Grooming should go virtual ...we should be able to see them while are they getting groomed. Groomers should wear cameras.
I agree, we all should be able to stay and watch.
I allow any owner who wants to stay with their pet, I like the company. I only do one dog in my shop at a time though, it wouldn't be as easy if I had multiple dogs there.
You could just stay and wait with your dog. If you’ve got time to watch them virtually I’m assuming you’ve got time to just sit and wait.
Not going to lie when I read what you said I initially read costumes
@@jr9973 Some places don't actually let you stay with your dog. Especially now with covid. If they aren't gonna let you stay with your dog they should at least add cameras.
Died while getting your hair cut? Wtf pet smart?
Good thing you don’t handle toddlers
@Scott Mchardy for a fact they do it because they’re pathetic n they know if they tried to do that to a human they get dropped
You try grooming a wild bitting dog then you can make this comment. You know haft the story and don't know the health issues of these dogs.
Pet groomers should be required have a license
Wait, they don’t require one????
Wait what they don’t need one wtf
In Texas they want some groomers to have a cosmo license
They should have one
Indiana is believe you need one
You should stay with your pet while they are being groomed.
Agreed
If you’re out of the way and reasonable yes stay with your pet, but if you’re coming into the salon while I’m trimming around your dogs eyes and it sees you and goes crazy how do you expect me to do my job when your dog just wants to get to you
I’ve never ever heard of ANYONE staying with their dog. They are dropped off, picked up an hour or two later.
Unless your dog is a regular at getting groomed or you're close to the groomer it's not suggested.
Any groomer will tell you that it will only make the dog more wiggly and act out because the owner is right there.
In general, policy enforced by the groomers and by Petsmart, employing these groomers, forbid anyone from staying close contact with the companion animals while being groomed. If one knows that their companion animal is mistreated, its in general better to go elsewhere. I know what it was like when I was taking Teddy to Petsmart to be groomed there when I was with my mom, Teddy was terribly frightened and she was afraid that something bad was going to happen to her. But eventually after being groomed, she was very happy and even relieved herself after her previous traumatic experience. Oh, she did look glamorous.
The grooming sessions need to be live streamed for the owners.
Good idea 💡 👌
Nanny Cams are inexpensive and would give great peace of mind
Or maybe the owners should be inside with their pets at all times
Period!!
@@vanny9057 yes good idea but you have to remember that many people leave them there and then go to work. Plus I bet having so many people there might cause some dogs to feel even more stressed. Live cameras or even pictures throughout the process might be a good alternative though. For the safety of the dogs and even owners it’s probably best not to let them in. You have to remember that people may even try to touch a dog and they can get bit and end up sueing for their (sorry) stupid actions.
I can’t trust any dog grooming service for my life after watching this. I’m scared for my puppy.
NO MATTER WHAT THE HAIRCUT LOOKS LIKE, TRIM YOUR OWN BABY!!!!!!!
@@suestone6156 yep
Sue Stone yeah that makes sense you dummy
@@scarroll625 To call a person A dummy, YOU MUST BE ONE!!!!! LOL
Let the groomer come to your house. Been doing that for years. It works.
My sister in law took their 4 year old Pug to PetSmart to get bathed and a nail trim. When she returned to pick him up, the dog was having problems breathing. She immediately took him to a 24 hour emergency pet hospital where they saved his life. The problem? Heat stroke. His temperature was 107 degrees! The doctors said if it had been another 10 minutes later, he would've died.
Omg thats crazy! Thank God their Pug was saved 💖 Stay away from Petsmart and even Petco groomers
Yeah there was a whole team working on him for a little over an hour trying to save him.
@@thesneakyzephyr4531 Wow I'm just so glad they saved his life, I bet he was so scared Poor baby :(
So you are implying what? Petsmart has strict policies that do not allow pugs to be kennel dried and express services are offered. Pugs are VERY sensitive to stress and are almost guaranteed to get stressed during grooming, especially nail trimming. Take your pug to the vet next time.
Brian M. Too bad she didn’t wait another 10 min
If my dog died at Petsmart, there would be a DEAD EMPLOYEE at Petsmart!!!
Absolutely! Someone leak the names and addresses of these people.
Plot twist: Your dog is the employee at Petsmart
That's what I was thinking. There would be some street justice if this happened to my Dog. I'd be burning houses down.
Have fun going to prison
Not worth it I'm telling you the amount of pain will have you dumbfounded I know because someone killed my dog before and I was so hurt all I could do was think other thoughts because I didn't want to end up in prison. My brother kicked my dog because he was barking at his friend that wasn't even supposed to be at my house and she flew down hard stairs breaking her neck paralyzed him instantly. I took my dog to PetSmart and I told them no heating cage and just put a muzzle on her to air dry and I sat there in the waiting are so they took extra care of my dog I absolutely insisted that I do.
I took my dog there once and they clipped my dog's nail way too short. It wouldn't have been something I was mad at except they didn't tell me. I didn't know until I was in the car driving. I had black seats so I put down a beach towel so my seats wouldn't show hair. I was at a stop light, looked in the back seat and there was blood all over the towel. I freaked out and almost cause a car accident. When I pulled over to look, I could see that the nail was sooooo short and that the blood was steady coming out. I held pressure and called the vet. They told me what to do and to not go back. From then on, she did not like her nails clipped. I took her to a groomer that owned his own shop and he took me through nail care to make her comfortable. I called Petsmart and told them. I was the angriest I'd ever been over the phone (not rude) and insisted that they tell people if someone did something like this. Things happen but communication is important.
I studied animal care at college. I know many animals there' is a part of the mail that can't be cut. It's like the nerve inside. I learnt how to cut nails safely
The same thing happened to me today they cut my dogs nail so short that she was profusely bleeding they said it was just a “nick” suspiciously took an extra 30 minutes for the quick wash and found they tried to hide the excess bleeding with corn starch.We had to send her to the vet in Pet smart which they initially refused to fix.
Let me just say PetSmart is ALL about the money!!! That's all they caste about....no matter what they say on camera!!!!
The reason I groom my own dogs cus I don't trust pet groomer
I have taken my dogs to the PetSmart Flemington groomers starting in late 2018. They have totally restaffed their groomers with experienced and knowledgeable people. When grooming they give frequent updates, and even ask many questions about the dogs before grooming starts. They also thoroughly log and record everything they do when grooming the dogs and give you a copy once complete. One of my dogs, a westiepoo, has very bad anxiety, and they always be sure to take good care of him and make him feel comfortable, which is obvious by the way he acts when I pick him up. They groom out in the open so you can watch them do it. My two dogs always come home happy. My schnoodle gets very bad matted fur, and they are gentle when removing them. I feel terrible for the bulldog who died there, it's an awful shame. I'm just glad the store took proper action and completely reformatted everything with their grooming policy and staff.
I would just stay at the PetSmart and wait for my dog.
I work there and it’s the worst job I’ve ever worked
Remember you are a profit unit, just like the animals out there. Actually humans are animals.
My dog goes for a grooming at a different groomer. I almost took him to pets smart but I am so glad I didn’t. My dog was so badly abused, physically, verbally and starved so badly. When we rescued him he had blue and purple marks on his body like someone hit him and punched him, he had mange all his fur was completely gone. He had fleas, ticks and heart worms. Today he is 9 years old and he still has huge and gigantic trust problems with other people. When taking him to the groomers I always have to tell the groomers, be careful, be gentle and don’t be aggressive with him. He’s healthy like nothing happen to him but the emotional scares r still there on him, he hates it when I leave the house to go to work and thinks I’m never coming back.
“We love pets and their well-being while in our care is a responsibility we take very seriously.” you’re gonna act like we didn’t see you smash them bag of hamsters against the table in PETAS video, eh? 🤡
iirc that was their distributor, not PetSmart themselves. I know that doesn't exactly make them innocent since they still buy from that company knowing they abuse their animals, but what was shown in PETA's video wasn't PetSmart themselves so its not like we know for sure that they themselves abuse the animals (across the board, I mean - I'm sure some locations do which is disgusting but not all do)
Hey let me tell something I’m hoping PETCO and PETSMART Will regret it and it’s very heart breaking that have to see reptiles, amphians die and hamsters and other animals 😭😭
Yo, don’t act like PETA occupies the moral high ground here. Look up their track record: abducting pets from their families, euthanizing countless animals just to “save” them from shelters, comparing Holocaust survivors to pigs, comparing sexual assault survivors to animals, the list goes on for miles.
Not sure how this even happened because Petsmart makes us express groom or bathe all breathing challenged breeds including english and french bulldogs, boxers, pugs, and a few others. They aren't even allowed to be put into a kennel, let alone be kennel dried! You have to dry them with a velocity dryer. So idk how this even happened. Someone needs to be fired. -Petsmart bather
Ungerdogs Vlogs they made the breeds express grooms/baths after this incident happened. They used to not be express at all
They should of told the owner that they couldn’t take their dog because policy is they need to be dry before we can send them home (unless medical reasons that pop up during process) so if her dog couldn’t be dried then she should just do it at home and let it air dry outside
My 4-yr-old Boston Terrier (also named "Abby") died after I boarded her at a Pet Smart in So. California for 1 very regrettable night. They called me next morning to say she was having seizures ... which had never happened before. When I arrived, they called a security guard who got in my face and said, "No charge and you need to take your dog somewhere else next time." Abby died within a few weeks. PET SMART DOESN'T CARE BECAUSE THERE'S NO PROOF! (Mrs.Rugby)
Omg I’m so sorry
I'm so sorry for your loss. 😥❤🙏
😥
MrRugbyprop1 What do you think happened?😓I am so sorry they did this. They need to be held accountable.
Where are these getting these people from? Don’t work with animals or children if you don’t have the patience.
If they would all file lawsuits they would be closed down
The owner of Scruffles has admitted that she knew that Scruffles had pre existing conditions and that it was their fault. There are going to be bad groomers regardless of if you go to corporate or mom and pop shops, and not all groomers at shops are created equal. You need to form a good relationship with a groomer and find one you trust that your dog trusts.
people need to groom them at home dont be stupid.dont trust them all groomers do it at home
Grooming is an actual skill that you have to learn and put tons of time and effort into. It's not something you just wing.
Just winging a groom can seriously injure your dog. This is something most of us go to school for and learn. Accidents do happen unfortunately. But your dog is less likely to get hurt by a professional
@@faeentity Rather wing it than take my dog to slaughter.
@@aspentucker3824 The mistreatment of dogs by PROFESSIONAL groomers is NOT an ACCIDENT!
@@camillabelgard4429 most of the time injuries aren't from mistreatment. These are animals we are talking about. A lot of them are scared of everything or just dont like it. Most of them make sudden movements that can lead to cuts. If you dont know what to look for or what you're doing, grooming your dog at home can end badly.
But seriously, if my dog was part of the family, and got terrified during procedures, HELLO I wouldn't just drop the dog off and leave to go shopping...
Petco is why I have to have my dog’s nails cut at a vet now . They cut his nails too short and made him bleed making him scared . I thought ok sometimes that happens it was an accident but when I gave them another chance it was a disaster . They said he started screaming and supposedly tried to nip the groomer and they muzzled him to cut his nails ! I couldn’t believe it, It was horrible and he never goes there anymore . It’s taken a long time but he now is comfortable with my vet tech and isn’t scared anymore . Supposedly they stopped muzzling dogs but they never should have done it to begin with !
It’s not the groomer, it’s their boss and Petsmart pressure to be too fast, take too many appointments, no receptionist so groomers are forced to answer phones constantly while grooming (very dangerous). And groomers have no time to do things properly under Petsmart policies. Like doing more than superficial cage cleaning. Cages never get thoroughly cleaned!!!
We thoroughly clean ours everyday. It's the store and the people who work there. If you have employees who care, the policies will always be followed despite the fact that they're over booked
Try to groom your own dog if possible. Don’t trust these people with your canine companions
If the pets safety is a responsibility that they take very seriously why have dogs died while being GROOMED.
I had bad experience in petsmart. I brought my dog there for nail trimming. When the groomer took my dog, she put on him their leash, my dog doesnt want to go with her so,she pulled it so hard which my dog can't breathe. I said, wait my dog is choking.
Then i left, when i'm coming back to pick up my dog i heard him crying so loud. I felt so bad. When we reached home. My dog was biting me whenever i hold his paw. I found out that the nail was trimmed so short which is very painful to my dog. I called the manager and complain about it. She apologized and offering me a free grooming to my dog. I said no! I don't want my dog to have another trauma from them. My husband was so mad too and he wants to sue petsmart!
And today in 2020 Petsmart is being sued again because a groomer was abusive to a dog. The proof was on video by another customer.
Groom your babies at home
Even if the haircut isn’t great
At least you know your dog was handled with love and care ❤️🐶
I didn’t know babies need grooming.
I worked for petsmart for about a year as a bather. I had to go through one week of online classes and certification courses before I could step foot in the salon. Once I was in the salon for had to shadow groomers or another bather for about 2 weeks before I was allowed to bathe a dog. The only thing I was allowed to do on my own with the animals was take the dog from the owner and place them in a kennel. Once i had 10 complete bathes was I allowed to be on my owns with the animal. In that year only 2 dogs had to be taken out of the salon. (Stop groom/bath) 1 was a groomers dog who began to shake violently during a brush out and had to be rushed to the vet. (She was ok and it was determined to be an underlying condition no one knew about). The #2 dog was husky cross that I was handling. He was very afraid of the blow dryer. And even more so of the small kennel. In a clam fashion, I turned the dryer off and walked him around a bit in the kennel area and did my best to reassure he was safe and gave lots of pets. He settled down. So I got him back on the drying table and slowly got him to be ok with the blow dryer. All was good and he was dried just fine. Took him out to clip his nails and brush him out. He was a bit unhappy with his feet being messed with (as a lot of dogs are) so I turned my focus to brushing his teeth and ear cleaning. Back to his feet. Almost done when some yahoo lady came flying into the salon and slammed her hand down on the desk. My dog jerked back. Fell off the table. Spooked 2 other dogs. I’m trying to get my dog back on the bench so he doesn’t hang himself. The lady is screaming her head off. Everyone got their dogs down and secured a grip came to my aid in getting my pup back up on the bench. Got him up and safely down on the ground. The manager is called in and the lead groomer is taking care of the psycho lady. My dog is freaked out so I made the decision to get him to the vet for a good check over to be sure he wasn’t hurt.
So just so you all know, not every bad thing that happens to an animal in a grooming salon isn’t always the dogs fault or ours. That lovely lady was asked to leave and was also told that if any of the dogs were harmed due to her outburst she would be held accountable.
Stuff like this shouldn’t happen but there are so many good employees as well. I’m a bather at petsmart and let’s say a nervous dog comes in but it too old or breathing challenged for a kennel dryer but is terrified of the velocity dryer. I’ll towel dry and brush the dog until it’s dry and even sit on the floor to make the dog more comfortable instead of putting it on the tables
This is why I NEVER take my dogs to the groomers. Ever!!!! It's inconvenient sometimes but obviously much safer to do it yourself.
Right
Just watching this makes my eyes water with sadness
I was told by petsmart that my dog didn't like grooming and that they weren't responsible for the outcomes if he misbehaved. I told the lady..."so you're saying yall cake hurt my dog and it's ok because he doesn't like it? He's a 1 year old terrier". I didn't even make another appointment and have since been grooming my own dogs
just know not all petsmart grooming is like this. The lady shouldn't have told you that because thats not even policy. If your dog misbehaves to the point where they might hurt themselves, or get hurt, they get sent home.
Im planning on working as a groomer purely for my love and care for animals. I would never let this happen and will make sure all the animals feel loved and comfortable): Im the type of person to stop what im doing just to pet and hug a dog, even if its a complete stranger I see in public, I have a such a big heart for them it hurts to see this happening.
Film every groom and then you'll have proof.
I will completely concur with the statement. I dropped off my dog at a PetSmart groomer and first-hand witness from the window the woman not watching my dog. He almost fell off the table with the collar around his neck. He could have been seriously injured and I never took my dog there again. The woman just wasn't paying attention or taking the threat seriously that he could have fell off the table. Last time ever!
I work at a vet/grooming salon & A lot of people don’t disclose health problems, They just want to drop their dog off get them groomed & we have had people who have been rejected previously for disclosing certain health information and now when the go to a different groomer are afraid to disclose this information in fear of getting rejected again! It’s unfortunate 😕
The first time I took my puppy there was the first and last!!! I was looking through a window at them “grooming” my puppy. She was on a high table with a leash around her neck like a noose around her neck. The girl turned around and went in the back!!! My puppy then tried to get down and yup you can guess what happened!!! I dropped everything to the floor and ran in there. The girl who was tender to another dog put her dog on the ground and saved/helped my puppy. The one girl was very nice but the other was stupid and careless. I would never ever take a pet to petsmart for any kind of grooming or health care.
Most dogs “put their breaks on” coming into a salon. Unless it’s a show animal that’s perfectly conditioned they all have some nerves. If you really think your dogs being abused because he looks a little skidish you have some serious behaviour research to do.
Absolutely.
Which is why as a groomer you have to be extremely patient and gentle with a scared animal. If they're already nervous, physically assaulting the dog is just going to make it worse
"seperate?" "Unrelated?" They al died after being under one roof, petsmart or rather "petnotsosmart". Close the place down and get a groomer to come to your house. OMFG!!!!
lol shut up. The chances of your dog dying at PetSmart is literally less than 1%. no joke. Just because the stores are under the same cooperation, does not make them related as far as incidents. Do you think they teach them how to hurt dogs or something???
If you love your pet, don't have them groomed at Petsmart.
I worked for Petsmart 10 years as a groomer.They would just take anybody off the street and hire them to bathe and dry dogs..No one including me was put in a grooming school.I was taught by an experienced groomer there ..hands on and just experimenting on people's pets until i learned.i saw horrible things and I complained to deaf ears.I needed the money and I did a kind and careful job.But it got so ugly and sad. I quit after 10 YRS.i wouldn't take a pet there for a million dollars.Alot of Veterinary Clinics groom.i would feel safe going there.
dont spread false info. If your salon was that bad, you should have done something about it. But not all, MOST is like that, and we both know it's not supposed to be like that. And not sure ,I guess stuff has changed, but I went to grooming academy that they sent me to. And again, not sure if stuff has changed, but they make you learn and watch many hrs worth of videos, educating you on basic signs of stress and when to stop services.
This is very old news, the company used to be called Pet Stuff and had this Dane problem, lost a class action lawsuit, closed and the rebranded as Pet Smart a few years later
Rip to those puppy don't take your dogs there don't trust them
Right
I just got a job at petsmart as a bather just a couple weeks ago. I can tell you that we give a lot of care to the pets in our care. We have a chat in the back for dogs and cats that cannot be dried with the kennel dryers. For my position it was 35 hrs of computer and book training. In a few months the bathers have the option to go to a grooming/dog behavioral school for 800 hours to get certified. There will always be a bad seed no matter where you go but, I can promise you, petsmart is safe.
Your opinion is that it's safe, but you've never worked a grooming job anywhere else. You don't really have anything to compare it to. I bathe/dry maybe a hundred dogs a week between my partner and I, and we use a kennel dryer once in a blue moon, almost never. Not necessary.
@@julicoole kennel dryers are more efficient (when used on the right breed). your private practice might not use them cause you guys don’t groom as many dogs at petsmart.
@@julicoole I’m a pet groomer at petsmart and almost never use a kennel drier. Most of the dogs I groom aren’t supposed to be dried with one.
Sounds like petsmart paid you to say this
When I first started at petsmart I would’ve said this but after a few months now I’m ready to leave. It’s not even the dog abuse, it’s the way corporate it’s so much pressure on each bather and groomer and over time that ends up in stress on everyone including the dog
STAY WITH YOUR PET, DONT LEAVE IT!!!!!!!!!
Him/her - not “IT”
This is the most horrific & unfortunate situation I've ever heard of. I bathe my dog at home & only take her to a groomer when I have the time to sit there & watch them.
Why didn't she wash the bulldog herself instead of going to a groomer? How lazy.
Right
If that lady cared so much why didn't she just clean the bull dog herself????
Thank you for this I recently atop taking my dog to Pet smarr and changed Petco I noticed breathing problems at Both now I know why!
i took my dog to pet smart once for grooming and the lady put their collar and leash on my dog and put it too tight that it was choking my dog. my dog couldn’t breathe properly and was coughing because of how tight she put the collar. and my poor dog was whinning to back to us and she kept dragging him by the neck and choking him even more. she kept doing this to a point where my dad told her to let go of the leash and checked my dog to see how he was and have it back. the think is if we say smth to the ppl ab how they r harming our dog they could get mad and show it on the dog. who knows what the do inside that room. and on top of that they keep the dogs in little crates till they come to the dogs turn so i was scared my dog would choke so bad he would faint. after that my dogs been rlly scared to go back their. he is an extremely friendly dog but when he goes there he gets scared and angry. he is just 5 months old :((
not gonna lie, petsmart is stupid with their training they want them to be patient, take their time, etc yet each pet is “timed” by the moment they’re checked in and each groomer is rounded by the end of the week for how many sales they could get and by the least amount of hours per dog 🙄they want their sales up and give each groomer a report on how many they take in a day and how fast they can do it... the more add ons, the more dogs and the least time on each dog gets praised and whoever is “slow” has to be “coached” or view more videos
Shut down PERIOD!!! What more evidence seriously!!!... thank God never ever have I taken my fur baby there.. it's insane ... poor fur babies!!!🐾🐾🐾🐾🐾🐶🐕🐶🐕
They really need to have video cameras, so that customers can see their pet being groomed. That’s the only way I would trust Petsmart.
So then hold groomers accountable. I hate everyone but how can you look into any dog’s eyes even in your worst day and hurt them.
I lost my dog at a private groomer she did not secure the dog to the table. A customer came in my dog jumped off the table and was hit on the bypass
I hope they all go to jail for a long time because all those dogs does not deserve that to die like that I feel so bad for you guys God bless you and your dog
This is why I bathe and groom my own dogs
This is 100% accurate! How does your healthy dog die! At the hands of the groomer of course! Greetings from Australia 🇦🇺
Groom your pets yourself.
Right
That’s why I groom my own dog’s and I got to say they loved ever minute of the pampering I gave them
My dog died after going to a ma and Pa small business. It was a new owner I did not know. It was five days later he died. I think he had some kind of shock and then his kidneys failed. My guilt, and my depression was horrible.
I am so sorry
Can't trust anyone ever. To leave your pet or child. Grooming your dog is not hard use to do it. Learn yourself that way you know.
“Putting the brakes on” when a dog goes to be groomed is not a red flag. Common sense and anyone who understands dogs can tell you that dogs don’t like to be bathed and groomed and have their nails cut by some person . The whole process is stressful even with the most gentle groomer . Get to know your groomer. Follow them on Facebook, it’s very easy to tell if someone doesn’t have the right temperament to be a dog groomer . Dog grooming successfully takes a ton of patience and more importantly an understanding of why the dogs are behaving frightened or stressed out . I’m a dog groomer . I absolutely LIVE for dogs . 85% of the dogs that come to me are not happy they are about to be groomed . The important thing to note is how they behave toward me AFTER their groom. They follow me around for treats and play with me . There is no fear. It hurts to hear someone say that a dog not enjoying the grooming process must be a red flag . Nope . But you will know in your heart if you pay attention . And stop sending your dog to every groomer that’s on sale . Keep a consistent person because that helps your dog to understand what is happening and the whole process is smoother for them
That’s why I switched to my friends grooming buisness. It’s his house with a fenced in field with Other dogs. They let us wash them if we want I always do that 🥰.
Owners should be allowed to stay in the waiting room and watch their pet being groomed
This approach would be helpful.
Pet stores NEED TO ONLY sell pet supplies and food. NO MORE GROOMING or selling live animals. Support your local loved groomers. I paid so much at a petco groomer when I was younger and getting my dog groomed the first time. Luckily my experience they just barely cut his fur at all so I was refunded and he was fine health wise but I then started becoming aware of the this commercial chain pet shops and grooming and breeding and found us a local groomer whom is so wonderful. Sooo sweet with all animals. I’ll just stop in randomly to make an appointment and they are always in such a good mood and the dogs are always so happy chilling getting groomed. My heart is broken I’m moving out of state and won’t have them anymore. They get my dogs nails the perfects length short enough so he’s not bothered but long enough to not draw blood and make it hurt which honestly I’m impressed because all the times hes had his nails trimmed never got them short enough to be comfortable. He is the happiest dog ever leaving there and literally a dog that use to try to bite me if I would cut his names can’t wait to get in there he literally runs to them so happy which is such a relief knowing he’s in good hands and he likes them. If you like in the twin cities in Minnesota, the Paw Spa groomer in New Brighton is where it’s at💕🐾
I have heard horror stories about some private salons, happy for you that you found a good one. But please remember, groomers for chain stores such as petsmart go through hours of training on safety and are human. You have to love dogs to be able to work them. So lets not take jobs away from groomers based off few stores out of thousands across the country. ❤
Pet smart should be SHUT DOWN, they are horrible and very mean to animals. Took my puppy there years ago and he's been traumatized from water EVER SINCE
Ey people!!! Groom the dog yourself, boom!!
Exactly !!!! Ppl need to learn how to groom if they can’t then they don’t need animals
No chain places/stores please!
I live in Orange County and their are many places that are so welcoming and great! My dog always comes out happy. Your dog will let you know but the way they come out. Please be mindful. If you don’t like the lady or sir for being to “cocky” or “clock in clock out make money moves” then don’t put your dog in their hands. Be with someone who will be like “now who’s this little guy!!! Louii hi! How are you buddy!” Those people are more genuine
please stop spreading false info❤There are thousands of petsmarts across the country, and you don't have to like the cooperation, but please remember the groomers are human beings too and still have to love dogs to work with them. Any groomer does, regardless of where you work. Your implying petsmart groomers do not greet the dogs, when that is simply not true. The groomers I work with at petsmart absolutely love their request and have built a bond with them and the pet parents. Just because every salon is a part of the cooperation, doesn't mean every salon is the exact same. Were still human beings, not robots 💕
Very Sad 😢 💔💔
With all of these documented stories, WHY do people keep taking their dogs to Petsmart for grooming? I would NEVER take that chance!
Ask people for recommendations. Some people are not cut out for this profession. You need compassion and patience.
I don’t know what I would do if they killed my dog your dog is like your kid so they practically killed another persons kid
The fact they don’t have cameras speaks for itself! shut these monsters down.
yes they do, wtf are you on about? There are cameras literally everywhere in the salon.
That was years ago now they ask before getting them in and give them a health checks and they ask if dog has any conditions so they won’t get sued
My dog has been going to pet smart as a pup. She even did pup play time there. She is now 4 and never had a problem. I would be so heart broken if something happened to my baby. She is my first dog and has become family.
I wouldn’t take my babies to PetSmart if it was the last place on earth
For 10 years I have had the same groomer,Holly,at PetSmart.A Shih-tzu and a pug.Both come out happy and well- groomed .I am fortunate to have found a professional, truly caring groomer.many years ago I and my cockapoo had a bad experience at a small independent shop.I vowed then to always be proactive in vetting a groomer.
Died? Listen people, we need to stop giving the care away of our beloved animals and young children. Do it yourselves.
I groom my own animal. Problem solved.
Y'all got some wild Petsmarts
never taking my french bulldog again.
It’s hard to clip my dog’s nails with her always fighting me so naturally it’s easier to take her to get groomed, I prefer to be there by her side. I do the sane with my child. I don’t trust anyone around my little ones!!!
The store here has big windows around the grooming room. I’ve stood there and watched them.
They take the bath dogs to the back..no windows and there's where the abuse happens.
Omg this is horrific. They shouldn’t be allowed to be in business after this. Poor babies 🥲 boycott petsmart
The owner of the pet should be allowed to watch while they wait, problem solved.
And this is why I don't get anything done for my dog, I do it myself 😭
I'd go to jail if this happened to one of my boys
I would never hand my dog over to any service to groom them. They are my dog and grooming them is part of my responsibility as a pet parent, as is training them.
Most pets that are sent to groomers, (I did it for a few years) are very friendly, well behaved and gentle. I don't understand why there is soooo much abuse, injury and flipping death at Pet Smart. Seriously. I was given a free grooming at Pet Smart and never used it out of fear for my dog.
Sad to watch bc my dog was also mistreated by pet smart and petco now he is afraid to even walk in any pet store ‼️
they cut my dogs ear and had the nerve to charge us for stitches
What a bunch of frickin clowns.
It's almost always PetSmart where a pet dies
WTF?! This is the 3rd story I've heard in 2 days regarding dogs being killed at either Petsmart or Petco. FOUR dead dogs at the same location from GROOMING in a cpl months time?! "Groomers" need to have some type of certification. Letting any joe or jane cut nails, wash + handle other people's babies is asinine! This needs to stop asap. My heart goes out to the dog's owners ❤
we do get certificates....
My petsmart is so much better then this they actually DONT USE HAIR DRYERS I always stay in there with my dog and I watch her as they do it just so I know she is safe I would never leave my dog alone like that btw I’m also from New Jersey my petsmart In My town is more safe
How do they dry your dog without a dryer?
Jay Bird dogs can shake their fur
Do you mean they dont kennel dry her? We have two dryers a kennel dryer and a velocity dryer. The clippers wont go through the hair unless its completely dry so I assume you just mean they didnt use the kennel dryer
I'm appalled and disgusted. As a Senior Student Majoring in Vetinary Science at TCTC I'm highly disgusted. There are many things to do to keep a dog safe. No matter what there should always be 2 people on a dog this allows team work and Help restraining the dog safely. Another thing be with the dog at all times dont think about getting the dog from the kennel until table is fully ready. Also keep one hand on the dog this allows you to stay table side and not let the dog fall off the table. Also ask the owner if there are any concerns about pet health or safety then put the info to use
Everything you listed is Petsmart policy.
You should be able to watch your pet being groomed if there is nothing to hide.