Another awesome video! You're spot on about opening a store (even I did it...) and how there is no reason to treat anyone poorly, especially about their choice of music. The best part of all this is discovering new music and sharing the stuff you're excited about.
You hit the nail on the head on all of this. Insecurity and the combo of it being a low paying job but easy, I see as big factors. I've certainly tried very hard from my perspective to not be this way at the counter, when I am there. Treat people with respect and take queues for how much they want to engage and find out what they're looking for. Fun one!
Good video. It's really hit or miss when I go into record stores. Some really helpful people and some real downers. I actually had a record store worker get mad at me because I wanted to look up the runout numbers on a record before I bought it. I really don't know what he thought was so terrible about that. I told him that I'm one of those archivist collectors that could tell you all about the year, uniqueness, quality, and nuances about pressings of a lot of different records based off of the label, catalog number and runout numbers. I'm kind of anal about that... especially if I'm going to spend $50 on a record.
Thanks for your comment and your anecdote. It always blows my mind with other record store owners / clerks don't want you to handle their records or inspect them closely. We always allow our customers to investigate the condition of our records before buying them and we're happy to offer pressing info anytime we are asked. We want you to have a great experience, get exactly what you want, and leave happy! It's too bad everyone doesn't do it the same way.
Ooh also ...one time at Sam The Record Man in Toronto..I just walked into the store and some poor guy asked were he could find a record. The csr started yelling at him...ITS RIGHT THERE! WHATS WRONG WITH YOU? I stepped in and said 'very nice customer service...you must really hate your job!' Then he starts yelling at me 'I've been in this business 30 years ...I say youve been doing it wrong for 30 years...I leave the store walk up Yonge street he follows me still yelling i say 'you're fuckin nuts get youre meds adjusted!' He finally stops following me. I end up buying my stuff at HMV then walk past Sam's waving my bag of goodies at the window. Turns out the guy was related to the owner 😆🤪😆
Thanks for sharing your story. That's exactly the kind of insane behavior that goes on in record stores sometimes. No one deserves to be treated that way. PERIOD. I'm glad you said something and then went and spent your money at the nearest competitor. Taking your business elsewhere is the best revenge!
Then ya find something less strenuous...it's not their problem. It's your problem, so ya either fix it or deal with it like a grownup without projecting. Other people need not suffer because of your job choices. It's that simple because it ain't rocket science. You're Welcome.
@@moonytheloony6516 “you’re welcome” ya I get it bro you thought you did something saying the obvious. Just because I said it was strenuous, doesn’t mean I treat customers like shit. I welcome every customer that comes in and I show genuine interest even if they’re fan’s of bands/genres I don’t generally listen to. My customer service is on point. You took what I said and made it seem like I’m justify snobby workers at any store, let alone a record store. Chill
Thanks for sharing the fun video. I am from Los Angeles and I guess I have just been blessed. I shopped in record stores from Los Angeles to Orange County and in San Diego as well and I have yet to ever have a bad experience with anyone. Though I think sometimes you get what you give and I always enter with a positive and friendly vibe. That said there are certainly some that are much more personable than others but thats just normal. Not all are built the same. But fortunately never had a rude encounter. For some reason I have yet to visit your store and I will have to remedy that in the near future. Have an awesome day my friend.
Entering the store with a friendly vibe is a great approach and should usually be reciprocated. That said, it's not the customer's responsibility to put the store clerk at ease. I'm so happy to hear that you've yet to have a rude encounter. You can bank on keeping that streak going when you visit Permanent. Have a great weekend, amigo!
Man am gonna have to pull out this movie again, have not seen since first came out 2000, and love Cusack… I agree with what you are saying. Yes musical knowledge is a must but also simple love for all genres of music, someone that listens and understands the needs… For me the first thing I look for walking in is a good vibe and smiles, friendly customer service will go a long way…
This is one of our favorite movies of all time. We saw this in the theater when it first came out, and now watch it every year on our anniversary, love it! Definitely no record snoberry at Permanent!
I always loved your recommendations when I was lucky enough to be one of your customers! Earthless and Death are still two of my favorites that you put in my hands!!
Right on, Jabba! Turning people on to dope records is my favorite part of the job. It means the world to me that you remember that I turned you on two both of those legendary bands. 🤗
The characters are half the charm! I'm glad to hear that you've had nothing but good experiences at your local record shops. You're one of the lucky ones.
i have recently started collecting records because i believe when i hear a record I get more of an essence of what was recorded compared to digital and I love the scratchy tone adds something for me. I went to my old local record store in the bayarea called the record man and this guy in his late 70s was working there for the owner and I wouldn't say he was rude but he definitely didn't want to be bothered, when I was looking thru their huge collection of records he told me to leave the records I take out on the floor so that he can file them later as if I wasn't going to place them back where they were filed. I was happy to finally support a local store in my area and I did find a Neil young decades album so all and all it was a good experience.
The grumpy old person record store clerk is definitely a real trope. I'm sorry you were treated like a child that doesn't know how to file records, but I'm glad you weren't turned off completely. Welcome to the Vinyl Community! We're stoked to have you in our club!
@@PermanentRecordsLA I'm into comics and I see it all the time, either they're actively ignoring you trying to get you out of their store like jack black or they're super helpful like they're trying to not be that stereotype.
Great video! Thankfully, I don't have a lot of those types in my area, but there are a handful. I see someone acting that way and all I think is "aw how quaint, you're doing the 'High Fidelity' 90's record store clerk jerk thing. So cute." I don't get intimidated or upset, I just spend my time and money elsewhere.
As a former manager of a well known record store on a Big 10 College campus, I can confirm. Fortunately, at least here in the Midwest, staff working in newly opened record stores by and large are very friendly, at least to me.
Customer service plays a huge factor in having a positive or negative experience at a record store. I've found most clerks are easy to talk to, but on occasion some are awkward and some are dismissive snots. If the staff is friendly I won't be as irritated when I get home and realize that an overpriced record I was jazzed about is in VG- or worse condition. One thing most record stores could do a better job of is making a note (next to the price) if a record is say more than $20 and grades at less than VG+. I can't tell you how many times this has happened in the past few years.
Agree! Thats why we write the grade on the tag and/or note the grade in our inventory system. We also note the playability of rough looking records we’ve played graded and we always play grade records that look like they may have major issues. I always check condition before buying too.
@@PermanentRecordsLA Nice, love to hear that! Would love to visit your store someday. I also inspect used records, but sometimes it's hard to tell or sometimes I get so giddy that I found something I love that I overlook the red flags. Some record stores have listening stations, which is incredibly helpful, but I don't always have time to listen to 10 records at the listening booth.
@@PermanentRecordsLA nice! My local store is the same way, which is awesome. Would love to make it out that way at some point. Thanks for doing it the right way.
I remember going to see the Distillers in like 2002 or so, a club gig. Thought they were awesome. After the show, walked to the nearest record store that was in the area, which is now gone, I think it was called AWOL Records. Not intending to, while browsing, they had two Distillers records, and I decided to buy them. Took the records to the counter, the young lady at the counter looked at my purchase and kind of rolled her eyes and asked if I had gone to the show, to which I said yes. She said something really snotty to me, to the effect of “Oh so you’re a fan now, or do you just think the singer’s hot?” My immediate reaction was an audible “What the fuck?” She tried ti backpedal and explain she was salty about being at work and having to miss the show and blah blah blah. So I said “Maybe just rung me up and take my money? You think you can just do that? Or am I not cool enough to buy these?” I never went back, and sadly, every time I see those records on my shelf, THAT is the memory I have of them. Not the great (to me, especially at the time) music, but the miserable encounter I had with the clerk.
That's a huge bummer. Yet another reason to treat people respectfully at the counter...so ya don't taint their enjoyment of the records! What a shame. I'm sorry you were treated that way. That would never happen at our shop.
I worked at a small town record store in Montana mid 80’s. Hired as the metal kid but then fell in deep with Replacements, the cure, Treat her Right and all things post punk/ new wave. Best job I ever had. Damn I miss it!
Sounds like a fairly natural trajectory for a metalhead going to work at a record store. All great bands that everyone working in a good record store will get turned onto and learn to love. Best job I've ever had too!
@@PermanentRecordsLA Good to know…small town, limited exposure, mind blown at the time. Having said that, I was raised on Elvis, Beatles and 10CC’s. Just had to get back to the basics and it’s here I find myself once again.
@@PermanentRecordsLA Then I find myself in kind company. The great song cycle continues. “Im fixing a hole where the rain gets in and stops my mind from wondering” Isn’t that the truth.
Greetings from Los Angeles! Thank you for the kind words. There's always more ways to keep from being broke, especially in the Land of Milk and Honey! Come pay us a visit the next time you're in our neck of the woods!
Obnoxious record snobs make the world go round Who else challenges your safe selections? Makes you self reflective about your fav band! Actually challenges you. Rock on hipsters! You are a crucial cog in the wheel of the vinyl industry 🤠
Valid concerns. A good record store clerk can do all of those things without being a jerk about it. It’s a tightrope walk that is difficult to master. 🧘
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Great video. Speaking of the 13th Floor Elevators, I think their songs are great, along with the singing and playing, EXCEPT for that relentless bubbling jug, which drives me crazy. Very frustrating! Just wondering if anyone else feels that way.
Haha... Pete Burns of Dead or Alive worked in a record store...he would curse customers who wanted The Smiths records. Then he became friends with Morissey later on and loved his records
I’m an expat living in Japan. Japanese record stores are some of the least welcoming places on earth. The clerk/owner just sits behind the counter either uploading record to the internet or fiddling through records. I have a rotation of about four record shops that I frequent and I’ve never had a conversation with a staff member ever! Also I’ve never heard customers talking to each other or anything like that. The place is like a library
Bummer! I'm sorry to hear that. Previously, I've only heard great things about record shopping in Japan. Conversing with clerks and other collectors in stores is a huge part of the appeal! I'd love to hear if other people have had similar experiences. Record stores should not have library vibes...unless we're talking about Library records ;)
@@PermanentRecordsLA In fact I was at a store I’d been to at least fifteen times in the last two years and the guy asked me if it was my first time here. I’m guessing there aren’t many 6’5” bearded Japanese speaking white guys coming into his store🤦🏼
Fondly recall seeing two guys at Yesterday and Today in Rockville MD nearly come to blows over whether the Rolling Stones were any good after Brian Jones died!
When I first watched it it went right over my head, the second time it sunk its teeth in me deep. Brilliant movie My local record store owner just frightens me by talking and moving too fast and not being able to stick to one topic of conversation before telling me about his daughter and how much of a b#tch his ex wife is and his personal issues and how long he's been clean for when I never asked or wanted to know and just ruins the whole experience for me. Oh and he also just leaves me to mind his shop after speaking with him for maybe 20 mins, just locks me in the store and puts the closed sign up while he has a cigarette and moves his car so he doesn't get a parking fine. 😂
Empire Records has a nightmare situation - 1 employee spends all the day's proceeds $8000! High Fidelity - is a very realistic look at a record shop! I found the attitude of music snobbery very like the attitude of London record shops in the 90s/2000s. When I asked a record shop owner in Hanway Street, London, did he have Metal Box form PIL? He answered me - Worst band of all time! Another question about a West Coast Hippie band album on the shelf - was answered in deathly silence. Their attitude was - you should know your music we are not telling you nothing! Soul Jazz Records in Berwick Street - said - We are only going to tell you/play our own label releases! Eh excuse me - I've made a special trip from Manchester - well fuck off back there then. Much better was Ray's Jazz Shop, Dub Vendor etc.
Hey Lance, thanks for the video - always thoughtful. Buuut, I have a different take here. While no one wants to deal with an arsehole behind the counter, I also prefer to deal with owners and staff who have an opinion on the music and are not just trying to shelp anything to meet the rent. I understand the need to meet the bottom line, but not all music is good (there. I said it) , so I get annoyed as a customer when I am told everything is great "in my opinion" (the ol' TH-cam fallback). Its perfectly fine to dislike certain records. As often as not, people can be quite specific of the music's problems. (we used to call them critics). That fine! I'll just take your opinion on board, calibrate it with what I like, then make up my own mind. I think sometimes people feel staff are rude just because they have a different opinion from that of the customer. At least they have an opinion. Perhaps I'm just old (I am) but I never had an issue with critical insights or their expression. Sure, don't be insulting, but too often we are just having pablum discussions (formless, tasteless, food). But then, I don't own a record store! Anyhow, thanks again! I haven't been to LA is a few years, but I'll pop by PR when I do! cheers!
Thanks for your thoughtful comment! There's definitely a fine line between being rude and honestly sharing your opinion. Some folks are good at straddling that line and some are absolutely terrible at it. I am always willing to offer my opinion if a customer asks for it, but as my Mom used to say "if you don't have anything nice to say, don't say anything at all", especially if no one asked you for your thoughts. I always try to say only positive things about the records people are buying, or I talk with them about something that can speak fondly of. I love a snarky music critic (eg. Lester Bangs, Byron Coley, et al.) just as much as the the next guy, but critics have their place and it's not behind the counter sharing their opinions with people who just want to buy a record and go home and listen to it. There's no need to rain on anyone else's parade.
Hi lance great video subject snd great advice about shopping at record stores and being treated. I have a bad story about rough trade records in Nottingham i was a frequent customer before lockdown here in uk and online when COVID hit and bought alot of records and one of the employees was particularly bad instore when he served me he wouldn’t even look at me so id speak to him presently asking how he was etc but he was miserable with and even rude when i asked something about a record due he would say i dont know its just product to me . And i used phone up and ask questions to order records coming out. On last occasion i called and to one other employee a nice girl very helybut i had given her wrong deyon a record and i phoned back and he answered i was pleasant and said could he pass message to the girl and he just said she isn’t interested about what you hsve to say . So i said i wont ever call back again and i have never shopped there since. Id love to visit your shop one day . But like say just don’t go back to places that mistreat you and they lose the business. Kind regards joe
Thanks for sharing your experience...even though it's totally awful. It's absolutely unbelievable that that person is employed anywhere, much less in an independent record store. That person obviously isn't happy with this line of work and they should definitely consider another line of work...and their employer should consider encouraging them to do so as well. Kindest regards to you as well, Joe!
@@PermanentRecordsLA hi lance thanks for replying and your so right he needs to find another job. Hopefully one day i can visit your shop. Love your videos of new collections you find . Finds not as good here in uk . Take care joe
Interesting video and realistic. The first reason I no longer go to record shops is the ridiculous pricing. I understand overhead and rent and all that and one should not b expected to give away the farm, but come on $10 to $15 for a record in poor condition? $40 for a record in fairly good to good condition? Really? The second reason is what you are talking about, the attitude of the owner or what have you. It is not bad in all record shops of course, but such shops are very limited in areas people live if they exist at all and the worst thing is if one drives some distance to go to a shop and gets met with that stuff! I have also run into that attitude a couple of times at my local record show. Fortunately, there are plenty of other dealers in such places to choose from. What you describe is even more prevalent in HiFi shops! (What is left of them). My philosophy: The first step to learning what one doesn't know is to admit one doesn't know it and be open to learning. Of course, I'm a life long learner, so I would say that. I have vast knowledge of vinyl record care and good knowledge of music of course, good knowledge of gear as well, but I had to learn all that and there is still a ton of things I don't know. Our brains only have so much capacity, so nobody can know everything. For example, I could not tell or point out the differences between classical music symphony conductors if my life depended on it, but there are people who can actually do that. I can't read the dead wax matrix of a record and immediately tell you where and when it was pressed and all that. Michael Fremer comes closest to being able to that though! I have hung out with him before and have seen him do it. I can't rattle off Jazz artists and their discographies, I just know what I like in jazz. I learn by chatting with those who can do those things.
I hear ya! I appreciate your philosophy too! We all know what we know and sharing knowledge and experience with each other and enriching each others lives is what it's all about. Thanks for watching and for writing such a thoughtful comment.
I’ve only been to one record store that was overpriced, and I’ve been to a couple dozen at least. In fact, I regularly find great deals at record stores as opposed to Discogs or EBay.
@@Pluralofvinylisvinyls I think it also heavily depends on the area. Here in California you won't find a shop that is not overpriced. I never buy records on Ebay, discogs or Amazon or on-line period.
I think some of this comes from the fact that people have very little exposure to real small businesses these days and they don’t act right. A record store is not a Target - there are no policies to constantly accommodate you. Owners can be very direct and even tell you to leave if you’re a bother (and they do). There is a store in my area I simply won’t go to because the guy behind the counter is such a jerk. But I kinda get it. It’s just him everyday and he has to deal with these wild expectations that people have these days of the service industry. Most record store owners are pros and a pleasure to deal with. But every now and then, one becomes a straight goblin within his four walls - jaded by the game and the grind.
I've met a few of these goblins over the years. I do my best to avoid them at all costs. There are plenty of records in the sea! I also agree that the era of big box chains has changed they way people act in a small business setting. I always to my best to make everyone feel as comfortable as possible in a setting that they may not be automatically comfortable in.
Unfortunately, you're right. Employees with bad attitudes are in every line of work. Record store clerks have no reason to have a bad attitude. It's one of the most enjoyable jobs one could ever hope to have.
I’ve never personally have seen this kind of snobbery in a record store That’s hurting themselves and their stores by telling people what they want is crap! Maybe in a LA but the independent stores in my area the clerks are helpful and non judgmental
They cut a really good scene out of the movie where he goes to a house to buy a collection of singles from a woman who’s basically giving away her ex husbands super valuable collection, but he feels too guilty. It’s on TH-cam, actually. I enjoyed the movie a lot more than the book. In the book, if I remember correctly, it’s insinuated that he’s a slacker for owning a record store, which is ridiculous, and he’s only into pop music.
That's a great scene and it may be the most unrealistic one they shot. I can't imagine any record dealer walking away from that offer in real life. I wish they'd kept it in the final cut, but I can see why they deleted it. I'd love to hear what other record buyers would do in that situation. I don't recall those details in the book, but that sounds about right. If you're a slacker record store owner, you'll be out of business quickly, unless you don't need to turn a profit or you have dumb luck. It's a tough racket!
@@PermanentRecordsLA yeah, no way I’d let my conscience talk me out of getting a collection like that. If the guy loves his records he wouldn’t have left them at his exes house lol. Yeah, anyone with money could open a record store, but keeping it stocked with good records take a lot of hard work, I’m sure. I’m trying to open one myself in North Carolina!
@@Pluralofvinylisvinyls Exactly. The guy asks his wife to sell his records and send him the money while he's out of town cheating on her. Insane. He deserves whatever he gets. Keeping the store stocked with good records is one of the toughest parts of the job, for sure. All the best to you with your shop in NC, my friend!
I've seen the good and bad. The good was the guy who got to know me and my taste and would always have a pile of records to recommend for me whenever I would go into the store. The bad were mostly dudes who gave off an air of complete indifference whether you were there or not. These days most of the staff I see are young people who don't know shit from shinola besides the trendy garbage that no one will give a crap about in a year.
Glad to hear that you had someone putting together a pile of recommendations for you! That's one of my favorite parts of the job and I appreciate customers that allow me to do that for them!
I lived in Las Vegas for 23 + years and experienced both great and downright rude customer service. The best record store in Vegas was Record City, which is now closed. Fortunately, the store manager, Joey, was relocated to Record City's other shop, which is right off of the strip. The worst customer service, by a country mile, was hands down the owner of Wax Trax Records. His establishment is like a museum, mainly because his prices are so astronomical. Many customers, including myself, have been insulted by the pompous owner. If you don't believe me, check out the reviews for yourself. When in Vegas, go see Joey at Record City. Peace.
I've been to Wax Trax in Vegas. In the interest of political correctness, I will plead the fifth. I can't recall if I've been to Record City, but I will certainly visit Joey the next time I'm in Sin City.
In my 40+ years of buying records I’ve rarely come across folks like that(maybe I’m just not paying enough attention), but when I do, I think “dude, all you do is work in a RECORD STORE…bfd” 😂
I absolutely LOVE music and I have worked in a record store for the majority of my adult life. It's the best job ever. It's all a matter of perspective. That said, if you dislike music you should definitely NOT work in a record store.
@@PermanentRecordsLA I’ve known quite a few record store owners who don’t have much or any interest in music. As long as they make large profits they are seemingly content. My point is in the average record store , like a book store, most of the sales are average or below average products and those with a deep passion, reverence for music, or literature can, or should, find this ‘reality’ depressing!
Record store clerks are jerks? Of course. It's part of the culture. In my late teens/early 20s, I would get butt hurt about it. Then it hit me. It's fucking hilarious. Laugh at the fuckers and see if you can get them to laugh back.
Uh, yeah. I've had employees do that in the past (and maybe have been guilty of doing it myself in the early days). I learned my lesson. I listen to the offputting stuff on my own time and most people working in most record stores should too, if they want to be a part of a successful organization. It's important to know your audience, in life, and certainly in a retail setting...unless your store only sells "industrial screech music", of course. ;)
I learned this while working at a record store. If I played certain types of Hip Hop and Metal, it was like a deterrent for customers. So I play Soul, Funk, Jazz, alternative and really anything a little more smooth and soothing that I notice customers stay a little longer just to hear the song finish.
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Another awesome video! You're spot on about opening a store (even I did it...) and how there is no reason to treat anyone poorly, especially about their choice of music. The best part of all this is discovering new music and sharing the stuff you're excited about.
Right on! I couldn't agree more!
You hit the nail on the head on all of this. Insecurity and the combo of it being a low paying job but easy, I see as big factors. I've certainly tried very hard from my perspective to not be this way at the counter, when I am there. Treat people with respect and take queues for how much they want to engage and find out what they're looking for. Fun one!
Thanks, Dom! The record world is a better place with people like you behind the counter.
Good video. It's really hit or miss when I go into record stores. Some really helpful people and some real downers. I actually had a record store worker get mad at me because I wanted to look up the runout numbers on a record before I bought it. I really don't know what he thought was so terrible about that. I told him that I'm one of those archivist collectors that could tell you all about the year, uniqueness, quality, and nuances about pressings of a lot of different records based off of the label, catalog number and runout numbers. I'm kind of anal about that... especially if I'm going to spend $50 on a record.
Thanks for your comment and your anecdote. It always blows my mind with other record store owners / clerks don't want you to handle their records or inspect them closely. We always allow our customers to investigate the condition of our records before buying them and we're happy to offer pressing info anytime we are asked. We want you to have a great experience, get exactly what you want, and leave happy! It's too bad everyone doesn't do it the same way.
Ooh also ...one time at Sam The Record Man in Toronto..I just walked into the store and some poor guy asked were he could find a record. The csr started yelling at him...ITS RIGHT THERE! WHATS WRONG WITH YOU? I stepped in and said 'very nice customer service...you must really hate your job!' Then he starts yelling at me 'I've been in this business 30 years ...I say youve been doing it wrong for 30 years...I leave the store walk up Yonge street he follows me still yelling i say 'you're fuckin nuts get youre meds adjusted!' He finally stops following me. I end up buying my stuff at HMV then walk past Sam's waving my bag of goodies at the window. Turns out the guy was related to the owner 😆🤪😆
That's probably the only reason he had a job
Thanks for sharing your story. That's exactly the kind of insane behavior that goes on in record stores sometimes. No one deserves to be treated that way. PERIOD. I'm glad you said something and then went and spent your money at the nearest competitor. Taking your business elsewhere is the best revenge!
I’m from the Toronto area and heard about this guy, glad I didn’t run into him
I work part time at a record store and what people don’t understand is how strenuous it can get to be in one place for an extended amount of time.
Then ya find something less strenuous...it's not their problem. It's your problem, so ya either fix it or deal with it like a grownup without projecting. Other people need not suffer because of your job choices.
It's that simple because it ain't rocket science.
You're Welcome.
@@moonytheloony6516 “you’re welcome” ya I get it bro you thought you did something saying the obvious. Just because I said it was strenuous, doesn’t mean I treat customers like shit. I welcome every customer that comes in and I show genuine interest even if they’re fan’s of bands/genres I don’t generally listen to. My customer service is on point. You took what I said and made it seem like I’m justify snobby workers at any store, let alone a record store. Chill
Thank you for treating customers well!
A 13th Floor Elevators LP in the thumbnail? Always good.
Never a bad idea! And it’s not just eye-candy. It makes perfect sense if ya watch all the way to the end.
Thanks for sharing the fun video. I am from Los Angeles and I guess I have just been blessed. I shopped in record stores from Los Angeles to Orange County and in San Diego as well and I have yet to ever have a bad experience with anyone. Though I think sometimes you get what you give and I always enter with a positive and friendly vibe. That said there are certainly some that are much more personable than others but thats just normal. Not all are built the same. But fortunately never had a rude encounter. For some reason I have yet to visit your store and I will have to remedy that in the near future. Have an awesome day my friend.
Entering the store with a friendly vibe is a great approach and should usually be reciprocated. That said, it's not the customer's responsibility to put the store clerk at ease. I'm so happy to hear that you've yet to have a rude encounter. You can bank on keeping that streak going when you visit Permanent. Have a great weekend, amigo!
Man am gonna have to pull out this movie again, have not seen since first came out 2000, and love Cusack…
I agree with what you are saying. Yes musical knowledge is a must but also simple love for all genres of music, someone that listens and understands the needs… For me the first thing I look for walking in is a good vibe and smiles, friendly customer service will go a long way…
I concur! Leading with good vibes and smiles is crucial. Watch the film again, it holds up!
@@PermanentRecordsLA 👌🏼✌🏼
This is one of our favorite movies of all time. We saw this in the theater when it first came out, and now watch it every year on our anniversary, love it! Definitely no record snoberry at Permanent!
Aww. That's so sweet! Down with snoberry, up with anniversaries! Cheers!
I always loved your recommendations when I was lucky enough to be one of your customers! Earthless and Death are still two of my favorites that you put in my hands!!
Right on, Jabba! Turning people on to dope records is my favorite part of the job. It means the world to me that you remember that I turned you on two both of those legendary bands. 🤗
So lucky that both the stores I live by are amazing. I have met some characters.
The characters are half the charm! I'm glad to hear that you've had nothing but good experiences at your local record shops. You're one of the lucky ones.
i have recently started collecting records because i believe when i hear a record I get more of an essence of what was recorded compared to digital and I love the scratchy tone adds something for me. I went to my old local record store in the bayarea called the record man and this guy in his late 70s was working there for the owner and I wouldn't say he was rude but he definitely didn't want to be bothered, when I was looking thru their huge collection of records he told me to leave the records I take out on the floor so that he can file them later as if I wasn't going to place them back where they were filed. I was happy to finally support a local store in my area and I did find a Neil young decades album so all and all it was a good experience.
The grumpy old person record store clerk is definitely a real trope. I'm sorry you were treated like a child that doesn't know how to file records, but I'm glad you weren't turned off completely. Welcome to the Vinyl Community! We're stoked to have you in our club!
@@PermanentRecordsLA I'm into comics and I see it all the time, either they're actively ignoring you trying to get you out of their store like jack black or they're super helpful like they're trying to not be that stereotype.
@@shinobi-Wan Comic book guy from the Simpsons is very similar to the snobby record clerk jerk, for sure!
Thanks very much Lance and Company
Our pleasure!
Great video! Thankfully, I don't have a lot of those types in my area, but there are a handful. I see someone acting that way and all I think is "aw how quaint, you're doing the 'High Fidelity' 90's record store clerk jerk thing. So cute." I don't get intimidated or upset, I just spend my time and money elsewhere.
Thanks! Sounds like you’ve got the right attitude about it. It is kinda cute sometimes…
As a former manager of a well known record store on a Big 10 College campus, I can confirm. Fortunately, at least here in the Midwest, staff working in newly opened record stores by and large are very friendly, at least to me.
Thank goodness for that!
You make record shopping a great experience 🎉
Thank you very much!
Customer service plays a huge factor in having a positive or negative experience at a record store. I've found most clerks are easy to talk to, but on occasion some are awkward and some are dismissive snots. If the staff is friendly I won't be as irritated when I get home and realize that an overpriced record I was jazzed about is in VG- or worse condition. One thing most record stores could do a better job of is making a note (next to the price) if a record is say more than $20 and grades at less than VG+. I can't tell you how many times this has happened in the past few years.
Agree! Thats why we write the grade on the tag and/or note the grade in our inventory system. We also note the playability of rough looking records we’ve played graded and we always play grade records that look like they may have major issues. I always check condition before buying too.
@@PermanentRecordsLA Nice, love to hear that! Would love to visit your store someday. I also inspect used records, but sometimes it's hard to tell or sometimes I get so giddy that I found something I love that I overlook the red flags. Some record stores have listening stations, which is incredibly helpful, but I don't always have time to listen to 10 records at the listening booth.
@@giantorangerecords
I totally get that. That’s why we also guarantee all of the records we sell and have a very liberal return policy.
@@PermanentRecordsLA nice! My local store is the same way, which is awesome. Would love to make it out that way at some point. Thanks for doing it the right way.
I remember going to see the Distillers in like 2002 or so, a club gig. Thought they were awesome. After the show, walked to the nearest record store that was in the area, which is now gone, I think it was called AWOL Records. Not intending to, while browsing, they had two Distillers records, and I decided to buy them. Took the records to the counter, the young lady at the counter looked at my purchase and kind of rolled her eyes and asked if I had gone to the show, to which I said yes. She said something really snotty to me, to the effect of “Oh so you’re a fan now, or do you just think the singer’s hot?” My immediate reaction was an audible “What the fuck?” She tried ti backpedal and explain she was salty about being at work and having to miss the show and blah blah blah. So I said “Maybe just rung me up and take my money? You think you can just do that? Or am I not cool enough to buy these?” I never went back, and sadly, every time I see those records on my shelf, THAT is the memory I have of them. Not the great (to me, especially at the time) music, but the miserable encounter I had with the clerk.
That's a huge bummer. Yet another reason to treat people respectfully at the counter...so ya don't taint their enjoyment of the records! What a shame. I'm sorry you were treated that way. That would never happen at our shop.
I worked at a small town record store in Montana mid 80’s. Hired as the metal kid but then fell in deep with Replacements, the cure, Treat her Right and all things post punk/ new wave. Best job I ever had. Damn I miss it!
Sounds like a fairly natural trajectory for a metalhead going to work at a record store. All great bands that everyone working in a good record store will get turned onto and learn to love. Best job I've ever had too!
@@PermanentRecordsLA Good to know…small town, limited exposure, mind blown at the time. Having said that, I was raised on Elvis, Beatles and 10CC’s. Just had to get back to the basics and it’s here I find myself once again.
@@GIBKELso it goes! Even Billy Bragg got “Back To Basics”
@@PermanentRecordsLA Then I find myself in kind company. The great song cycle continues. “Im fixing a hole where the rain gets in and stops my mind from wondering”
Isn’t that the truth.
@@GIBKEL Where it will go! 🎶
Greetings from Denmark.
Love your Channel Lance...and your taste in music
I just wish,I lived close to the shop...but then again...I would be broke
Greetings from Los Angeles! Thank you for the kind words. There's always more ways to keep from being broke, especially in the Land of Milk and Honey! Come pay us a visit the next time you're in our neck of the woods!
@@PermanentRecordsLAAre you going to Den Bosch this November ?
@@kimgerner2976 Yes sir!
@@PermanentRecordsLAI hope,I can say hey to one of the coolest guys in the vc then.
@@kimgerner2976 Aww, shucks. It’d be my honor!
Obnoxious record snobs make the world go round
Who else challenges your safe selections? Makes you self reflective about your fav band! Actually challenges you. Rock on hipsters! You are a crucial cog in the wheel of the vinyl industry 🤠
Valid concerns. A good record store clerk can do all of those things without being a jerk about it. It’s a tightrope walk that is difficult to master. 🧘
Great video. Speaking of the 13th Floor Elevators, I think their songs are great, along with the singing and playing, EXCEPT for that relentless bubbling jug, which drives me crazy. Very frustrating! Just wondering if anyone else feels that way.
I’m sure you’re not alone. It’s an acquired taste and I’m used to it, but it would be cool to hear jug-less mixes!
Righteous bro. Im gonna visit soon and get a picture with you
Anytime! 🤝
Haha... Pete Burns of Dead or Alive worked in a record store...he would curse customers who wanted The Smiths records. Then he became friends with Morissey later on and loved his records
Hahaha! That's incredible! "You Spin Me Round (Like A Record)" is exactly the kind of song a record store clerk would write.
I’m an expat living in Japan. Japanese record stores are some of the least welcoming places on earth. The clerk/owner just sits behind the counter either uploading record to the internet or fiddling through records. I have a rotation of about four record shops that I frequent and I’ve never had a conversation with a staff member ever! Also I’ve never heard customers talking to each other or anything like that. The place is like a library
Bummer! I'm sorry to hear that. Previously, I've only heard great things about record shopping in Japan. Conversing with clerks and other collectors in stores is a huge part of the appeal! I'd love to hear if other people have had similar experiences. Record stores should not have library vibes...unless we're talking about Library records ;)
@@PermanentRecordsLA In fact I was at a store I’d been to at least fifteen times in the last two years and the guy asked me if it was my first time here. I’m guessing there aren’t many 6’5” bearded Japanese speaking white guys coming into his store🤦🏼
@@osakachero Simply ridiculous. You deserve better.
Fondly recall seeing two guys at Yesterday and Today in Rockville MD nearly come to blows over whether the Rolling Stones were any good after Brian Jones died!
🤦🏼♂️
When I first watched it it went right over my head, the second time it sunk its teeth in me deep.
Brilliant movie
My local record store owner just frightens me by talking and moving too fast and not being able to stick to one topic of conversation before telling me about his daughter and how much of a b#tch his ex wife is and his personal issues and how long he's been clean for when I never asked or wanted to know and just ruins the whole experience for me.
Oh and he also just leaves me to mind his shop after speaking with him for maybe 20 mins, just locks me in the store and puts the closed sign up while he has a cigarette and moves his car so he doesn't get a parking fine. 😂
@@crazyprayingmantis5596 Stoked to hear it sunk in!
Empire Records has a nightmare situation - 1 employee spends all the day's proceeds $8000!
High Fidelity - is a very realistic look at a record shop! I found the attitude of music snobbery very like the attitude of London record shops in the 90s/2000s. When I asked a record shop owner in Hanway Street, London, did he have Metal Box form PIL? He answered me - Worst band of all time! Another question about a West Coast Hippie band album on the shelf - was answered in deathly silence. Their attitude was - you should know your music we are not telling you nothing!
Soul Jazz Records in Berwick Street - said - We are only going to tell you/play our own label releases!
Eh excuse me - I've made a special trip from Manchester - well fuck off back there then.
Much better was Ray's Jazz Shop, Dub Vendor etc.
Hey Lance, thanks for the video - always thoughtful. Buuut, I have a different take here. While no one wants to deal with an arsehole behind the counter, I also prefer to deal with owners and staff who have an opinion on the music and are not just trying to shelp anything to meet the rent. I understand the need to meet the bottom line, but not all music is good (there. I said it) , so I get annoyed as a customer when I am told everything is great "in my opinion" (the ol' TH-cam fallback). Its perfectly fine to dislike certain records. As often as not, people can be quite specific of the music's problems. (we used to call them critics). That fine! I'll just take your opinion on board, calibrate it with what I like, then make up my own mind. I think sometimes people feel staff are rude just because they have a different opinion from that of the customer. At least they have an opinion. Perhaps I'm just old (I am) but I never had an issue with critical insights or their expression. Sure, don't be insulting, but too often we are just having pablum discussions (formless, tasteless, food). But then, I don't own a record store! Anyhow, thanks again! I haven't been to LA is a few years, but I'll pop by PR when I do! cheers!
Thanks for your thoughtful comment! There's definitely a fine line between being rude and honestly sharing your opinion. Some folks are good at straddling that line and some are absolutely terrible at it. I am always willing to offer my opinion if a customer asks for it, but as my Mom used to say "if you don't have anything nice to say, don't say anything at all", especially if no one asked you for your thoughts. I always try to say only positive things about the records people are buying, or I talk with them about something that can speak fondly of. I love a snarky music critic (eg. Lester Bangs, Byron Coley, et al.) just as much as the the next guy, but critics have their place and it's not behind the counter sharing their opinions with people who just want to buy a record and go home and listen to it. There's no need to rain on anyone else's parade.
Hi lance great video subject snd great advice about shopping at record stores and being treated. I have a bad story about rough trade records in Nottingham i was a frequent customer before lockdown here in uk and online when COVID hit and bought alot of records and one of the employees was particularly bad instore when he served me he wouldn’t even look at me so id speak to him presently asking how he was etc but he was miserable with and even rude when i asked something about a record due he would say i dont know its just product to me . And i used phone up and ask questions to order records coming out. On last occasion i called and to one other employee a nice girl very helybut i had given her wrong deyon a record and i phoned back and he answered i was pleasant and said could he pass message to the girl and he just said she isn’t interested about what you hsve to say . So i said i wont ever call back again and i have never shopped there since. Id love to visit your shop one day . But like say just don’t go back to places that mistreat you and they lose the business. Kind regards joe
Thanks for sharing your experience...even though it's totally awful. It's absolutely unbelievable that that person is employed anywhere, much less in an independent record store. That person obviously isn't happy with this line of work and they should definitely consider another line of work...and their employer should consider encouraging them to do so as well. Kindest regards to you as well, Joe!
@@PermanentRecordsLA hi lance thanks for replying and your so right he needs to find another job. Hopefully one day i can visit your shop. Love your videos of new collections you find . Finds not as good here in uk . Take care joe
@@joemorgan4740 Thank you for tuning in and for sharing your anecdote! We hope you can visit someday too! Stay tuned!
Interesting video and realistic. The first reason I no longer go to record shops is the ridiculous pricing. I understand overhead and rent and all that and one should not b expected to give away the farm, but come on $10 to $15 for a record in poor condition? $40 for a record in fairly good to good condition? Really? The second reason is what you are talking about, the attitude of the owner or what have you. It is not bad in all record shops of course, but such shops are very limited in areas people live if they exist at all and the worst thing is if one drives some distance to go to a shop and gets met with that stuff! I have also run into that attitude a couple of times at my local record show. Fortunately, there are plenty of other dealers in such places to choose from.
What you describe is even more prevalent in HiFi shops! (What is left of them).
My philosophy: The first step to learning what one doesn't know is to admit one doesn't know it and be open to learning. Of course, I'm a life long learner, so I would say that.
I have vast knowledge of vinyl record care and good knowledge of music of course, good knowledge of gear as well, but I had to learn all that and there is still a ton of things I don't know. Our brains only have so much capacity, so nobody can know everything. For example, I could not tell or point out the differences between classical music symphony conductors if my life depended on it, but there are people who can actually do that. I can't read the dead wax matrix of a record and immediately tell you where and when it was pressed and all that. Michael Fremer comes closest to being able to that though! I have hung out with him before and have seen him do it. I can't rattle off Jazz artists and their discographies, I just know what I like in jazz. I learn by chatting with those who can do those things.
I hear ya! I appreciate your philosophy too! We all know what we know and sharing knowledge and experience with each other and enriching each others lives is what it's all about. Thanks for watching and for writing such a thoughtful comment.
I’ve only been to one record store that was overpriced, and I’ve been to a couple dozen at least. In fact, I regularly find great deals at record stores as opposed to Discogs or EBay.
@@Pluralofvinylisvinyls Many stores, like ours, have lots of great deals is you know where to look.
@@Pluralofvinylisvinyls I think it also heavily depends on the area. Here in California you won't find a shop that is not overpriced. I never buy records on Ebay, discogs or Amazon or on-line period.
Dont spend money at that store, then rake in when they go out of business.
Exactly.
I think some of this comes from the fact that people have very little exposure to real small businesses these days and they don’t act right.
A record store is not a Target - there are no policies to constantly accommodate you. Owners can be very direct and even tell you to leave if you’re a bother (and they do).
There is a store in my area I simply won’t go to because the guy behind the counter is such a jerk. But I kinda get it. It’s just him everyday and he has to deal with these wild expectations that people have these days of the service industry.
Most record store owners are pros and a pleasure to deal with. But every now and then, one becomes a straight goblin within his four walls - jaded by the game and the grind.
I've met a few of these goblins over the years. I do my best to avoid them at all costs. There are plenty of records in the sea! I also agree that the era of big box chains has changed they way people act in a small business setting. I always to my best to make everyone feel as comfortable as possible in a setting that they may not be automatically comfortable in.
Yeah, not only records stores. Government offices. Coffee shops. ...
It's attitudinal. N all over.
Unfortunately, you're right. Employees with bad attitudes are in every line of work. Record store clerks have no reason to have a bad attitude. It's one of the most enjoyable jobs one could ever hope to have.
I’ve never personally have seen this kind of snobbery in a record store That’s hurting themselves and their stores by telling people what they want is crap! Maybe in a LA but the independent stores in my area the clerks are helpful and non judgmental
I'm so happy to hear that. I've seen this kind of behavior all over the world, luckily there's more good actors than bad out there!
They cut a really good scene out of the movie where he goes to a house to buy a collection of singles from a woman who’s basically giving away her ex husbands super valuable collection, but he feels too guilty. It’s on TH-cam, actually.
I enjoyed the movie a lot more than the book. In the book, if I remember correctly, it’s insinuated that he’s a slacker for owning a record store, which is ridiculous, and he’s only into pop music.
That's a great scene and it may be the most unrealistic one they shot. I can't imagine any record dealer walking away from that offer in real life. I wish they'd kept it in the final cut, but I can see why they deleted it. I'd love to hear what other record buyers would do in that situation.
I don't recall those details in the book, but that sounds about right. If you're a slacker record store owner, you'll be out of business quickly, unless you don't need to turn a profit or you have dumb luck. It's a tough racket!
@@PermanentRecordsLA yeah, no way I’d let my conscience talk me out of getting a collection like that. If the guy loves his records he wouldn’t have left them at his exes house lol.
Yeah, anyone with money could open a record store, but keeping it stocked with good records take a lot of hard work, I’m sure. I’m trying to open one myself in North Carolina!
@@Pluralofvinylisvinyls Exactly. The guy asks his wife to sell his records and send him the money while he's out of town cheating on her. Insane. He deserves whatever he gets. Keeping the store stocked with good records is one of the toughest parts of the job, for sure. All the best to you with your shop in NC, my friend!
I've seen the good and bad. The good was the guy who got to know me and my taste and would always have a pile of records to recommend for me whenever I would go into the store. The bad were mostly dudes who gave off an air of complete indifference whether you were there or not. These days most of the staff I see are young people who don't know shit from shinola besides the trendy garbage that no one will give a crap about in a year.
Glad to hear that you had someone putting together a pile of recommendations for you! That's one of my favorite parts of the job and I appreciate customers that allow me to do that for them!
I lived in Las Vegas for 23 + years and experienced both great and downright rude customer service. The best record store in Vegas was Record City, which is now closed. Fortunately, the store manager, Joey, was relocated to Record City's other shop, which is right off of the strip. The worst customer service, by a country mile, was hands down the owner of Wax Trax Records. His establishment is like a museum, mainly because his prices are so astronomical. Many customers, including myself, have been insulted by the pompous owner. If you don't believe me, check out the reviews for yourself. When in Vegas, go see Joey at Record City. Peace.
I've been to Wax Trax in Vegas. In the interest of political correctness, I will plead the fifth. I can't recall if I've been to Record City, but I will certainly visit Joey the next time I'm in Sin City.
In my 40+ years of buying records I’ve rarely come across folks like that(maybe I’m just not paying enough attention), but when I do, I think “dude, all you do is work in a RECORD STORE…bfd” 😂
You've been navigating the waters like a Sea Captain! I'm happy to hear that most of your experiences have been solid. Don't give up the ship!
If you love music do not work in a record store , if you dislike music do not work in a record store. Seems to suit folks somewhere in between.
I absolutely LOVE music and I have worked in a record store for the majority of my adult life. It's the best job ever. It's all a matter of perspective. That said, if you dislike music you should definitely NOT work in a record store.
@@PermanentRecordsLA I’ve known quite a few record store owners who don’t have much or any interest in music. As long as they make large profits they are seemingly content. My point is in the average record store
, like a book store, most of the sales are average or below average products and those with a deep passion, reverence for music, or literature can, or should, find this ‘reality’ depressing!
Record store clerks are jerks? Of course. It's part of the culture. In my late teens/early 20s, I would get butt hurt about it. Then it hit me. It's fucking hilarious. Laugh at the fuckers and see if you can get them to laugh back.
How about the record store clerk who puts on industrial screech music at ear splitting levels that literally chases people out of the store? lol.
Uh, yeah. I've had employees do that in the past (and maybe have been guilty of doing it myself in the early days). I learned my lesson. I listen to the offputting stuff on my own time and most people working in most record stores should too, if they want to be a part of a successful organization. It's important to know your audience, in life, and certainly in a retail setting...unless your store only sells "industrial screech music", of course. ;)
I learned this while working at a record store. If I played certain types of Hip Hop and Metal, it was like a deterrent for customers. So I play Soul, Funk, Jazz, alternative and really anything a little more smooth and soothing that I notice customers stay a little longer just to hear the song finish.
@@Julianhulian Smart!