ACCURASCALE CLASS 37 ISSUES at Chadwick Model Railway | 212.
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- เผยแพร่เมื่อ 4 ต.ค. 2024
- The Accurascale Class 37 is truly a great model, but it does have its issues.
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I have spent thousands with accurascale. Five locos and 100 wagons and coaches. The detail and look of them are without a doubt the best out here. But the quality control and drivability is appalling. One of my 37 dcc chips didn’t even work and took 3 months for a replacement. Both 37s come off the track like yours. All three 55’s sit unused due to being too fragile and not able to negotiate anything but perfect track(all 50 of my non accurascale locos are fine). You’re correct the back to back of the wheels they have been all over the shop. I had a whole batch of wagons that were all way out, Accurascale told me it was bad batch. I really hope they pay attention and sort these quality issues out, we don’t buy these just to look at, we need to run these on our layouts too!
Thanks, R23, for sharing your dreadful situation. Regards, Charlie
This market obsession with over detail from the smaller manufacturers has clearly got out of hand. IMO, Bachmann and Heljan have struck the balance spot on.
That is a terrible state of affairs with your AccurascaleI models. they seem to have big problems. I also think that the obsession with detail has gone way too far. I would prefer less detail but solid engineering and running quality over fiddly detail that you can't see from more than a couple of Cm from and drops of any way.
@@KayDee73Agreed! Add Sutton Class 24/25 into that list too as they are solid.
Agree with what you say about detail. As modellers we want plenty of detail but buying “Ready to Run” should at least mean you don’t receive a model that has reduced itself to a “kit of parts” before it’s even been placed on the rails. @@jamier9627
I'm pleased to report that Accurascale have immediately volunteered to replace Lance's decoder Free of Charge. Thanks guys.
Excellent stuff, thats very mind of them
so have they fixed the issue or is it just going to return with this new decoder?
Issues occur. The sign of a good company is how they deal with them. On this matter: Accurascale 10/10, Hattons 0/10
Result. However, were Accurascale forthcoming with any advice on how they propose to deal with the sound issue generally? I have a single sound 37/0 but don't have a layout to run it. I am worried that there may be a problem waiting to be discovered in a year or so, when the warranty has ended and I run it for the first time.
Anyhow, great stuff, as always.
Bob
@@peterwalker6535 i wouldnt even give hattons a 0
My 37 also derailed due to a rocking bogie. However, I inserted two 1cm x 1cm 2mm thick foam squares at the rear of each bogie (one behind the other), and the problem was solved. The foam (bought from a local craft and hobby shop) has a sticky backing which enabled me to fix it to the underside of the main body. It provides a cushioned surface which allows the bogie to move over any undulations in the track, while considerably reducing the rocking motion. I ran the loco with a couple of coaches at full power round a simple oval on Peco Code 100 track with 2nd radius curves and it performed beautifully.
Many thanks for such an extremely interesting comment. Could you send any photos of your modification to Chadwick Model railway@gmail.com? Regards, Charlie
Hi Charlie glad the problems are being sorted. From my days of running a retail business I would say that Hattons were legally obliged to fix the class 37, but as the loco had been modified they would not be required to give a refund. Your friend Lance asked for a refund, what Hattons should have replied was 'sorry no, but we will fix it for you...' I think. Looking at the bigger picture it appears that Accurascale should do a recall and sort out the issues with a decoder's if it is proved that their design is at fault. Personally I'm glad I run mainly Lima, no problems, dead cheap, no detail bits to break all the time and you can fix them simply all day long... (lol)
Sent my 37 back ,,motor issues ,,,i`ve got 20 year old Lima loco`s which run all day long on dcc..even put cd drive motors in some and they go like stink ...... 👍👍
Fortunately, Accurascale will replace Lance’s defective decoder. Regards, Charlie.
Very interesting video Charlie. Thank you for imparting more of your wisdom and in depth research. All the best!
For all their problems mainly nosiness, less than butter smooth at slower speeds the Lima pancake and Hornby ring motors are highly reliable and easy to fix.
"Marvellous". That dry comment when it tipped over cracked me up 😂
He cracked me up too! Regards, Charlie
This is where a channel like yours earns its money. These are expensive toys and should have no issues at least for the first 3 years. It should be not needed to put pressure on the manufacturer to replace the parts that malfunction . Quality service is what makes a brand great.
I couldn’t agree more Dutchman. Regards, Charlie.
3 years??? There's plenty of Hornby Dublo locos still running after 60+ years!
Oh yes for sure. Here in my country we have a group or 2 thats dedicated to make models (SAR) they are generally good to high qualty but very expensive and i mustered only 1 model from a group have the loco 6 yrs now. But there are others that just do there own thing(well intending)but do not provide models with integrity. And some end up buying these models with a lot of expenses paid and got back poor quality. I have called out 1 group in particular and they never replied 😅because they knew i was right and onto them. I think the time is close when we might have to consider making our own stuf(locomotives)which will be another mission in it self. Some here have tried. Or they modify radically and fail miserably. Others jus want to enjoy the hobby even with constraints. So much is still to be said and done when it comes to rail modelling as a hobby
Well done, Charlie! It is sometimes necessary for one to stand up and call out manufacturers/vendors which do not take care of their customers. We spend precious specie for these items, and ofttimes the product is substandard. Your video will help them remember where their bread is buttered. Thanks for your courage and candor!
Thanks Pat, that was very kind of you to say so. Regards, Charlie
I agree with hattons stance. When I worked for a model shop we had customers return "faulty" locomotives that had been weathered, some at a professional level with the various common faults described in this video, and we'd send them off, or attempt to fix and we'd find they'd butched the electronics or had completely swapped the chips for non sound ones. One guy ended up with a fraud charge and 14 month suspended sentence for his efforts
I was astounded to realise that fitting the snow ploughs would cancel your warranty. Regards, Charlie
@@ChadwickModelRailway problem is for every capable person, there's 5 who'll use half a tube of uhu glue for it and try to claim under warranty for the problems caused.
Hi Charlie. I have suffered problems with my Accurascale class 37 as well. Problems with going round bends and derailing and motor issues, it has been back for repair 3 times at Accurascale. I have had enough and got a refund. Replaced it with a Bachmann model with no problems at all. My model was a DCC ready version.
Still a sad situation Stephen Regards, Charlie
Hi Charlie, on our helix which uses an inner curve at 2nd radius we tested 2 Accurascale 37s and found that if you cant the curves, like on the real railway, the issue with the leading wheel derailing was cured. We used Westhill Wagon works shims just to slightly lift the outer rail. Keep up the great work!
An excellent proposal mate. Much appreciated, regards, Charlie
Great idea. I've not yet built my helix, so I'll adopt that cunning plan! Many thanks.
Hi Charlie, thank you for your awesome videos as usual. I purchased an Accurascale GWR 7800 Manor Class via Rails of Sheffield in July this year and when it arrived it had the following issues. The chimney was broken off, there was a large clue mark and chipped paint on the front side of the boiler, the packaging was all warped (heat distortion apparently) and a gouge out of the sound instruction card. As you can imagine I did not even run it, I sent it straight back. To cut a long story short, it took 3.5 months of failed non-substantial repairs and continual dialogue including speaking to an Accurascale director to eventually decide to get my money back from Rails. Rails did everything they could to get the loco changed as Rails agreed with me that the repair that took over 3 months, only consisted of sticking the chimney back on, and not removing at least the glue mark was not good enough. Rails were happy to give me my money back at this point as they agree that there was no point sending the train back to me in this condition. Don't get me wrong Accurascale make fantastic trains, and I have a few others including 2 Class 37' and I guess as I only have a 10ft shunting layout, I have not found to many other issues at this point, other than power consumption when running all these trains with sound on at the same time. Thank you.
That’s a shocking tale Ben, was the Accurascale director helpful? Regards, Charlie
@ChadwickModelRailway To be honest I am not sure, the special team at Rails who deal with this kind of thing spoke to the director directly and I was not able to have contact with Accurascale as contact had to come via the retailer. After 3 months of messing around I gave Accurascale and Rails a week in the end (once I knew the director was involved) to give me an answer on a replacement, and I heard nothing back. So, I wrote to Rails and they were stuck in the middle to be honest. We agreed to a refund in the end as it was going on and on. It is such a shame as the trains are fantastic. If it was any consolation, I did manage to order a new replacement from Derails who I have used before and still had the Cookham Manor version in stock (whereas Rails did not). It was originally recommended to me as a good retailer by the "that railway guy" on his TH-cam channel. The new model sent to me was perfect! Accurascale had only non-sound versions left, and they were selling by the day at the time. I even said I would take a new non-sound version of Cookham Manor from them via Rails and then if they send the separately sold sound decoder, I will fit it myself. But no nothing ever came of that. As for my 37’s, as I said I have had a few voltage issues with trains where my railway shorts out because I am running to many trains including the sound 37’s at the same time. They draw a lot of power, I think. I am going to beef up my power to help with this. Other than that, they have been fine, but I don’t run them very far so I will keep an eye on overheating decoders etc now. Just glad these issues are not only affecting me, so thank you for highlighting them :) and keep up the great work!
Hi Ben, my advice would be to get your 37s run for 30 to 60 mins each way on another layout if you can to make sure they are doing ok after that.
@@richardbraybrook8662 Thanks Richard, I will do that, I am going to get a rolling road to makes ure these work ok :)
Hi Charlie……fascinating and very topical video. I too took delivery of an Accurascale Class 37 in Mid December (bought from my local dealer in Chelmsford). Its a fantastically detailed model with many excellent features, and so far its worked impeccably on my layout with no issues arising with either sound or motion. Fingers crossed that this situation continues. HOWEVER, I have also bought the Accurascale Manor Class, and again while I’m delighted with the model and its details, I too have had an issue with the sound. Out of the box it worked perfectly on my small ‘test’ layout for about an hour then suddenly the sound just stopped. No obvious reason, the motion continued as before, but the sound just died. No end of coaxing could persuade it to ‘sing’ again. I spoke to Accurascale who said they couldn’t help me because I’d not purchased it directly from them (!) and referred me back to Derails (the vendor I purchased it from). Dan from Derails was (as ever) very helpful and asked me to return it to them . He offered me a full refund or to send it back to Accurascale . Given the scarcity of this particular version (Torbay Manor with Late BR emblem) I chose to have it returned to Accurascale for checking. Obviously with the Festive Season intervention, I’m still awaiting its return, but I understand from Derails that its now on its way back to me and that Accurascale have replaced the decoder. I was very interested in your comments about the changes recommended to sound CV setting and indeed the speaker configuration. I wonder whether in my case the decoder amplifier blew up and that without your suggested changes, the thing will occur again. If this is indeed a fundamental fault in the sound set up, it seems to me that Accurascale need to publish some guidance on this to avoid a whole host of similar issues occurring with others. Of course, my experience and yours/Lance’s experience might be coincidental………..but your ‘impedance’ point is very well made. Interestingly, Richard at Roads & Rails has made a similar observation about the speaker set up in both the Manor Class and Class 37. I’ll look out for other responses you get here, and from Accurascale, in particular. Certainly, Accurscale have produced a wonderful looking set of models, but these electronic issues have the potential to undermine their excellent reputation. I do hope they find a way to resolve them appropriately. All the best, and thanks.
Many thanks for your comment Adrian. I shall probably remove my sugar cube speaker and resolve this issue. Regards, Charlie
I’ve already done that with my Class 37 and will do the same with my Manor Class on its return…..
Just going through some of the comments - this is interesting Adrian, I had exactly the same issue with my Manor. I had one replacement sent from Accurascale, but organised through the retailer who supplied the loco, but had to return this as the firebox flicker didn't work. I hope Accurascale manage to fix these issues as the models look fantastic.
@@jasonwebber1741 Hi Jason. Yes Accurascale did indeed replace the decoder and everything now seems to be working as expected. On your point on firebox flicker, that now only seems to work when you turn on the “Coal Shovelling” function (F8 ?). I can’t remember if it was always on with the old decoder, but it might have been. Maybe there’s a CV that needs to be changed there too? I’m very happy with the model, and to be fair, Accurascale actually phoned me to explain what they’d done, and although I could have done without the problem in the first place, I can’t be anything other than impressed with their customer service in resolving my issue. All the best with yours….
Hi Charlie, Happy New Year.
I had a similar issue regarding the sound file disappearing from my IRM (Accurascale) A-Class too. Sound was there for a few months then it stopped. I contacted IRM about this via email. They responded very promptly and asked me to send them the decoder (Loksound V5) serial number. They then sent me a new file to completely re-blow the decoder, thankfully I have a LokProgrammer too. I found them very easy and fair to deal with, also I did not buy direct and yet they still helped me out.
Thanks Ian, I found that service to be somewhat reassuring. Regards, Charlie
My opinion, which I offer "without prejudice" is that Hattons trading policy verges on sharp practice. If you call and get the standard "this call may be recorded for security and training purposes" then after finishing your conversation request a copy of any recording made.
That’s interesting James, but are they obliged to give you a copy? Regards, Charlie
I am not a lawyer but having read one legal firm's comment about the DPA it stated that this is regarded as a ! Perhaps a legal beagle might give a clearer response.@@ChadwickModelRailway
Last comment should have read as a GREY AREA!
Great video Charlie. Some very interesting comments too. (Haven’t read them all). Thanks for sharing. Roy.
Thanks Roy, I’m so pleased that you found the video interesting. Regards Charlie
Something to keep in mind for interest and useful to know., since I have never seen it mentioned in railway modelling. In a longbase wheelset of more than two axles the back to back should not be the same. Prototype railways or railroads worked this out in the 1870s as locomotives got bigger. In general the inner axles should have a smaller back to back distance. It is easy to see why by drawing an arc of two rails and drawing a rectangle over it at various points. American Steam Locomotives: Design and Development, 1880-1960 mentions the topic.
What’s a very interesting point Thorin. Regards, Charlie.
Most interesting video Charlie. I had similar decoder issues with my Accurascale 37 from Rails of Sheffield - mostly stoppy startyitis.
I sent it back, but ROS couldn't find a fault so they returned it. It then ran it for a while, but the loco started playing up again. So back it went, but since I had lightly weathered the loco and added a MODELU crew, ROS wouldn't provide the refund that I asked for. They did, however, offer to buy it back as a used model and I only ended up about £40 out of pocket. I then raised the matter of dodgy chips with Accurascale direct and used the magic phrase "in future I"ll stick with Bachmann', which elicited a generous offer on one of their remaining Loch Long 37s. Thus far it has run perfectly. I think the major retailers need to rethink their policies on refunds/repairs on weathered models when there are clearly fundamental faults with the products.
Many thanks Jon for your excellent comment. A pleasing outcome. Regards, Charlie
Thanks for highlighting this issue Charlie and Lance and what was needed to fix it. Great to hear Accurascale stepped up to the mark. Your analysis of symptoms helps us all if we have problems.
Not sure Hattons come out of this looking top notch, which is a shame
indeed, somewhat lacking on the customer service front
Being the biggest retailer doesn’t necessarily make you the best! Regards, Charlie
If the gloves had to come off then trading standards would quote that goods have to be of merchantable quality?? Which seems that the 37s fail or at least the chips do?
I have the same issue with my Accurascale Deltic keeps derailing on curves whilst my Bachmann ones don't on the same bit of track, and yet my 37 doesn't derail at the same spot. The only problem I had with one of my 37s was when you started it up it would start up then died when I informed Accurascale they told me to alter CV63 to 150 and now works fine.
Yes Alastair, changing CV63 to 150 turns down the volume. This should stress the amplifier less, stopping it overheating. It’s a bit of a sticking plaster job. Regards Charlie.
@@ChadwickModelRailway Yet the other the 37 I have didn't have any issues with sound!
As always thanks for a balanced honest video, whilst most people agree the accurascale models are breath taking in their detail there’s been to many people on other sites moaning about quality of finish, poor running, issues with decoders. I have given up with my 37 it’s sitting on the side as a very expensive static model I actually wished I never bought it. As you say we live and learn 😃 Happy New Year
An interesting comment, however, you didn’t mention what was wrong with it. Regards Charlie
What kind of issue are you having with it?
I’m waiting on my accurascale 37 with all the bells and whistles it’s due later this year. Seeing it’s not a cheap model but it looks so good and the write up sells it to me. Do I accept the model or if it doesn’t do what is said on the box return for a refund? Again Charlie your TH-cam videos are exceptional 😊😊
Yeah, a good result Charlie, no doubting what bad publicity can do eh? I’m extremely pleased that you’ve done this, it’s of benefit to all of us. Thanks.
So pleased that you’ve had an interesting EW. Regards, Charlie
I have had issues with Hattons’ customer service in the past, despite (formerly) being a fairly regular customer. I also have an Accurascale class 37 001 which hasn’t been tested as yet. I purchased this one without a chip, so will definitely consult Roads and Rails prior to fitting sound! Thank you for the video.
Yes that’s a very good move Andy. Regards, Charlie
Well guys, You don't have to grumble about Hatton's anymore? They too, are fed up with trying to flog poor modern models (no matter how good they may look)? They are ceasing to trade?
What good are very expensive models that are not suitable for the average Hobbyist's layouts (or wallet)? Blame the manufacturers...
"Too fine of a standard, to be able to work as a model".. This is the problem nowadays? I wish that manufacturers would realize that they are building toys, not Mercedes Benz cars? They should always work, (the cars do...) even if the layout track (or road) is 50 years old? But to fall off of the track on such a minor rail level issue... Come on...?
If people stop spending money on all of this "highly accurate stuff" the manufacturers will start to take notice? Reliability counts far more than just "looks" or "sounds" alone?
Hi Charlie, Another great vid. My 37 has dim headcode boards. Told by AC that it was designed to be that way. Running seems good as does that on my 55. I will check the CV63 volume, didn’t know about that, thanks for the tips. Service response not so good from AC. They promised a new coupling on my 55 which kept releasing when more than 3 cars were attached, 3months ago, nothing yet. Keep up the excellent work. Steve.
Thanks for letting me know Steve, and don’t let them off the hook. Regards, Charlie
Happy New Year, Charlie. An extremely useful and salutary video. My two Accurascale 37s are both non-sound DC versions. While I’ve not run them in yet, thanks to other issues with my layout at present, I fear some of my track work might suffer from the vertical curve misalignment issue. So, very many thanks for explaining that as something to watch out for. These technical ‘root cause troubleshooting’ videos are extremely useful for all of us, I’m sure.
I’m so pleased you found the video useful. Might I ask, does your 37 come with speakers? Regards, Charlie
Your 37s will be the units to tweak your track. If you tweak your track so that your 37s run flawlessly on your layout then I would say that any other loco should run just fine.
@@ChadwickModelRailway Neither is fitted with a speaker as I ordered the DCC ready versions.
However, one of them (37001) has the same problem of oil spilling onto the underside of the bogies as in the TH-cam video posted by oorail about intermittent power loss problems.
Regards, Will
@@ChadwickModelRailwayHi Charlie - the non-sound (I.e., DCC ready) versions have the sugar cube speaker fitted. I am hopeful that the purchase of an ESU sound chip without fitting the “accurathrash” speaker will not result in a blown chip…
Hi Charlie, I've just watched a video by Mossend railway, he had the same issues kept derailing and parts falling of, he has removed sand pipes and now runs much better, hope this helps, keep up the great videos always look forward to them
Many thanks for the tip Simon. Regards, Charlie
Thank you Charlie. Over the last year I have been continuously warning of all these issues with Accurascale's models. The factory wrongly wired speaker configuration has also been highlighted by Richard at Roads and Rails The Motors fail too (on all classes) putting a strain on the ESU decoder as it has to increase the motor output current to maintain speed. Peter at Torridon Road YT channel did two videos on this a couple of months ago. Accurascale also have various other problems with intermittent directional lights randomly working and then not...... Accurascale's models continue to have issue. I have experienced a 75% failure rate from 12 Accurascale locos ,on classes 55, 92 and 37! Perhaps people will now start to believe my comments instead of attacking them! Regards Julian
If you e had 75% failure rate there must be something wrong with your layout mate. If that was the norm accurascale would be bust not winning awards ! I assume you’ve given them the chance to fix your issues if possible
@@Ste1952 I mean this in the kindest possible way; you sound like yet another ignorant denier, smitten by their products and abandoning objectivity and not much experience. Don't shot the messenger, I'm on the modeller's side here! Their locos usually work for a while, and then the problems start....I speak from having owned 12 of their locos, how about you?
Being an ex electro mechanical engineer, owning around 200 locos and having a 33 x 11 foot layout, I'm probably better qualified to comment on Accurascale's locos wouldn't you agree?
All the best.
Thanks for your comments gentlemen, there appears to be some shocking tales of woe around. Regards, Charlie
@@theeventhorizon-valebridge9512 No offense either and i own about two dozen accurascale locos and many many multiples that of others. I’ve sent back three Bachmann 47’s and one of their 37’s for motor issues and all the accurascale have been perfect. From an RMweb post they’ve made 18000 37’s so numerically even a dozen or so ‘issues’ is minuscule compared to the normal failure rate of any manufacturer. Any time i’ve contacted accurascale support they have been prompt, friendly and helpful with no messing about so I suggest they are on side of the modeller too (look at the improvement ts in the deltic etc based on feedback) and as a young company challenging the status quo and rediculous pricing they should be supported and given the benefit
of the doubt not vilified over some support issues that pale in comparison to problems i’ve had with recent hornby locos for example
@@Ste1952 Hello again, how lovely to hear from you. I agree with your sentiments and most of what you've said, you're obviously a serious modeller with longstanding experience.
There are certainly issues with all the main manufacturers, however, you being in denial of others who've experienced problems with Accurascale's locos is plainly a ridiculous stance, naive and asinine.
Just because you've not had problems yourself, doesn't mean you can therefore dismiss any others who have out of hand, and with such arrogance! I've heard many reports of various issues, especially motor failures across YT, including many prominent YT channels such as this video, from Charlie's Chadwick, and Peter Dixon's Torridon Road, Eugene at EuviRail and Michael Smith and Graham Foulston with their respective Lakeside layouts to name but a few.
Accurascale's models are superb but flawed with factory manufacturing issues. Perhaps it's teething problems, I hope they sort it out because their locos could be market leading, if they prove reliable. They are currently not, with frequently failing motors, sound decoders and lighting.
Their customer service is great and from my own experience it's the only reason I still buy any of their products. I only buy direct from them as the retailers are not so cooperative dealing with the issues, as Charlie and his friend found out from Hattons in this very video regarding replacing the sound decoder!
I suggest you step back, get off your high horse, take note of and accept other's real life experiences, rather than remaining completely dismissive and wearing rose tinted spectacles whilst being blissfully ignorant in a denier's bubble.
This now concludes all our communications, thank you. All the best my fellow modeller.
Hi Charlie, Thank you for sharing this with us. I’ve had a very similar problem with the ESU decoder on a Helijan Classs 45 purchased for Christmas. I will be returning my loco and chip for inspection. In honesty I’ve had all sorts of problems with ESU chips and I’m reluctant to use them anymore. Your comments about the sound dropping out and the loco hardly moving are exactly what I have, although I have no sound whatsoever and a very unresponsive Class 45 on my hands. Thanks again I hope to get mine replaced soon.
Thanks for your comment Andrew. Please remember the ESU decoders have a two year warranty. Regards, Charlie
Sale of goods act determines that something should be sold fit for purpose, you can't avoid this by terms and conditions in the warranty.
An excellent point Graham. Many thanks, regards, Charlie
Hello Charlie, I owned a hobby shop here in New Zealand for just on 24 years. In a situation like this we would have accepted the model and returned the model back to the manufacturer for a replacement, repair or credit, which we would have returned to our customer. I can understand Hatton’s reluctance somewhat, as not all customers are 100 % honest. As an example, early on one of our staff exchanged Scalextric slot-car that had stopped working with no questions asked, only to find on examination later in the day that the customer had removed the electric motor. We were only caught out once with this trick. Regards Barry
Oh Barry, that clearly is gross dishonesty. Regards, Charlie
Having been in supply of Model Railways for over 50 years I regret to advise that manufacturers no longer play ball as much on their faulty products . Until approx 6-7 years ago the main two suppliers had what you would expect as back up for their product , if the item was found to be faulty on test before selling to the end user they would replace the unit . What Hornby do now for example is insist on repairing the product, this means that when the retailer gets the unit back it is in reality no longer a new item . If the item has been in stock for I think a couple of years they don’t want to know , I would need to check the exact period but you get the idea they are shifting the load on to the retailer .
Having been in supply of Model Railways for over 50 years I regret to advise that manufacturers no longer play ball as much on their faulty products . Until approx 6-7 years ago the main two suppliers had what you would expect as back up for their product , if the item was found to be faulty on test before selling to the end user they would replace the unit . What Hornby do now for example is insist on repairing the product, this means that when the retailer gets the unit back it is in reality no longer a new item . If the item has been in stock for I think a couple of years they don’t want to know , I would need to check the exact period but you get the idea they are shifting the load on to the retailer .
Having been in supply of Model Railways for over 50 years I regret to advise that manufacturers no longer play ball as much on their faulty products . Until approx 6-7 years ago the main two suppliers had what you would expect as back up for their product , if the item was found to be faulty on test before selling to the end user they would replace the unit . What Hornby do now for example is insist on repairing the product, this means that when the retailer gets the unit back it is in reality no longer a new item . If the item has been in stock for I think a couple of years they don’t want to know , I would need to check the exact period but you get the idea they are shifting the load on to the retailer .
Having been in supply of Model Railways for over 50 years I regret to advise that manufacturers no longer play ball as much on their faulty products . Until approx 6-7 years ago the main two suppliers had what you would expect as back up for their product , if the item was found to be faulty on test before selling to the end user they would replace the unit . What Hornby do now for example is insist on repairing the product, this means that when the retailer gets the unit back it is in reality no longer a new item . If the item has been in stock for I think a couple of years they don’t want to know , I would need to check the exact period but you get the idea they are shifting the load on to the retailer .
Great upload Charlie, fancy upsetting Hattons so much they are closing down now 🚂🚃🚃🚃🚃🚃
😢 I wonder how many local model railway shops have had to close because of pressure from these monster box shifters?
@@ChadwickModelRailway had many of pre order issues with hattons then you get that email saying they cant get stock etc, so stopped using them , use rails now for pre orders , they not going to be interested if anybody has brought of them recently and have issues like that 37 you highlighted
Some of us dont have time to trawl the forums amd stay up to date on which models and runs are experiencing issues, so videos like this are great. Thanks Charlie.
Thanks Tim, I’m so pleased that you found the video useful. Regards Charlie
My Accurascale Class 37 is identical to yours and it’s been the worst locomotive I’ve ever had. It cannot stay on the rails where every other loco I have from all the major manufacturers have no problem whatsoever. I’ve tried numerous fixes found on the web including removing the kinematic coupling and canting the rails with no success. The lights failed as well. Living in Australia, returning these items is really too expensive. 😢 My advice is…buyer beware! I’ve also decided to cancel my class 31 and pannier tank from Accurascale. The Siphon Gs I have are lovely, so no issues with rolling stock, but no more of their locos. Far too risky. Thank you for your channel. Appreciate the time you put into sharing your experiences of this fantastic hobby.
An interesting comment James. I would take advantage of their lifetime warranty. Regards, Charlie
Good customer service does a lot reassure future buyers well done accurscale
Let’s hope it stays that way. Regards, Charlie.
Hi Charlie, Although your video was only posted 3 hours ago I see that the issue has been resolved and 285 people have already commented before me so I assume that at least one of those comments has explained about the Consumer Rights Act works, how it trumps contracts i.e. Hatton's Ts&Cs and how Lance's contract is with Hattons and not Accurascale.
Accurascale seem to have done the decent thing but given your and Lance's experience with 4 locos it sounds as though there are fundamental design issues that need to be resolved if you are not going to keep having problems. You have done a fabulous job for Accurascale in diagnosing the issue and they now need to remedy the design. Great video as always and interesting to see how others deal with consumer issues plus model rail take.
Many thanks for an interest in comment. Yes this situation is a real shocker. Regards Charlie
Thanks for the great information about the class 37 and helix and the central bogies rock I have the same derailment issues to sought out😊
Good luck mate, you might need it! Regards Charlie
Hi Charlie.
I hear they’re going to make a movie about you - “Hattons, my part in their downfall” 😂😂😂😂😂😂
I’ll check with my agent!
😜
If you want to depress yourself, look at the pages and pages of sentimental twaddle on the RMWeb Hattons closure thread. Anything other than over the top endorsement for the Big H is blocked by Andy York as being political!@@ChadwickModelRailway
Fascinating video Charlie. I received mine just after Christmas (same model as yours). Mine also had oil all over one of the bogies and whilst I was cleaning it one of the head code covers fell off so must have also been loose like yours. I didn’t notice at first and later found it on the floor thankfully undamaged! Mine had not had CV63 adjusted so also suffered the cut out problem. I remedied this within the first hour of running so hoping it has not done any lasting damage. Only other issue is one of the buffers points slightly to the left which is annoying now I have spotted it. Apart from all that it looks great, runs beautifully and sounds fantastic. I have at least one ‘vertical curve on a curve’ but it seems to cope ok in my case.
That is good news Matthew, I’d give it a run for a couple of hours just to be on the safe side. Regards Charlie.
A very interesting video, this, and in common with one of the other people that commented here, I too am in Canada and so order new locos with extreme care in case of problems. I, too, have had some issues with our friends at Hattons (6-axle dining coach with only 4 wheel sets fitted, anyone?) so tend to now lean toward the shop over in Sheffield. Given all of the hassle that both of you have had with your Accurascale 37s, I think I’ll be giving them a wide berth; it makes me a bit nervous as I have an 89 on pre-order, which is another Accurascale product. I don’t want to end up with a beautiful, but very expensive, static display piece!
I do understand your reluctance. Regards, Charlie
I have had a few issues like this with the new products. Calling it ou the only way! Well done! Greetings!
Many thanks for your support on this one. Regards, Charlie
Fascinating stuff Charlie. I think the phrase your friend Lance is looking for is "these goods are not of merchantable quality". If the sound chip doesn't work then Hatton's must fix it. I would imagine that it is a component that can be replaced. If there is a manufacturing/design flaw then the manufacturer is responsible for fixing it but the retailer should facilitate that repair.
I'm pleased to report Lee, that Accurascale have immediately volunteered to replace Lance's decoder Free of Charge. Regards Charlie
Slight tangent but when you return an item to Hattons as I have had to several times, they would only reimburse for cheapest uninsured and unsigned for post - leaving me very nervous as to what would happen if it went missing? Also post office often want to know a value of what is being sent......
It seems to me that Hattons is perhaps a retailer to avoid. I’m a big fan of buying from and supporting our smaller/local retailers who give a much better service in all respects.
leestodart7014. No the retailer must fix nothing, it is not his Product , he bought it from the Manufacturer as you do when buying direct from the manufacturer , so no the only thing the retailer has to do is facilitate the repair. If it can't be done in subsequent time you as customer can claim a refund from the retailer you purchased from, the retailer has to claim a refund from the Manufacturer, and the Product has to be in the Original state as you purchased it. The Warranty doesn't run out, if you are in the process in time claiming repairs for a faulty product. In our country we also have policies that in the first half year of the purchase you can give the product back without any reason after the half year ,you as customer must proof that the product was faulty when you purchased it.BTW this not a warranty . Also you have a return right to give back the purchased Product for whatever reason, (in fact you don't need a reason)for 14 Days but this applies only for online purchases, the reason for that is you can't see the product beforehand . So before making claims of any sort read the small letters on that matter. And read the return and warranty policies and not buy something and than making false claims like the dude in the Video.BTW Any altering of the Product you loose all the rights like warranty , return policies or whatsoever
@@powertothebauer296 In the UK, Consumer Rights Act 2015 states that "...There is an implied condition that the goods supplied under the contract are of satisfactory quality..." (satisfactory quality was previously referred to as merchantable quality).
The fault does not have to be apparent at the time of the sale as there is a requirement that the goods be durable. The fact that the sound chip does not function satisfactorily is not in dispute. As such this simply makes the quality of the goods unsatisfactory.
In the situation described in this video the contract exists between Lance and Hattons. Given that the goods are not of satisfactory quality, Lance is entitled to reject them and he would expect Hattons to repair or refund in full. The fact that he has weathered the loco does not diminish his rights under the “satisfactory quality” requirement. If he was relying on returning under the Distance Selling Regulations then there would probably be an expectation that the goods are returned in their original condition but that is not the situation here.
I am pleased to see that, as Charlie reports, Accurascale have stepped in.
Hi Charlie. Brill video as usual. I had trouble with one of my 37s. The sound started and then shut down. Anyway the lads for Accurascale where at Pete Wartermans Making Tracks at Blakemere in Cheshire so off I went to see them. You could not wish to meet any people more helpful than them. They told me about CD 63 and it seems that has cured the problem. They also said that the V5 Locsound shuts the sound down to save any damage and that was happening to mine. It comes as no surprise to me that they have replaced Lances decoder as they are all genuine guys
I’m so pleased that they were helpful, Barry. Regards, Charlie.
This is a really good review to put out as I have found Accurascale a tad odd in their methods of coming to market and adding competition, I'm all for this of course over the long run.
Though they're currently style over substance and this is seen on multiple of occasions and we're all suckers for a shining thing.
Like any new brand they will learn of course, but I'm glad people are putting this out there as Hornby and Bachman take flack even on models that are top notch runners just because a rivet is out of place.....
Thanks again for the video. Very informative.
Thanks Rob, for such a sensible comment. Regards, Charlie
Having read a few of the comments I am now wondering if I should cancel my order with Accurascale for a loco I have pre ordered, this is VERY worrying because I have always looked for quality and reliability, it seems we have a BIG reliability problem. Oh dear just when I was starting to believe that we have a manufacturer that is second to none. I am lost for words. Thank you Charlie for bringing these issues to our attention.
You’re most welcome Sam, perhaps it’s buyer beware. Regards, Charlie
Hi Charlie. Thank you for a fascinating and insightful video. I have one of these 37s but have not yet had time to run it in, so I will get to it next week. I will be putting in a helix so I will definitely watch out for the vertical curve challenge.
As for Hattons … a question I ask is whether or not it is unreasonable or unexpected for a modeller to weather or fit figures. I would argue absolutely not. The restrictions on returning as supplied essentially tells the modeller that they can make no cosmetic changes until the warranty has expired. These are cosmetic changes - they should have no bearing on warranty coverage of electronics or mechanical failure within the warranty period.
The price of engines (and rolling stock) have become ridiculous. The least we should expect is reasonable service.
You’ll be pleased to know Ed, that Accurascale will replace Lance’s decoder free of charge. Regards, Charlie.
Very interesting video along with some very interesting comment’s too! Thanks for another great unbiased review in my opinion anyway, look forward to the next as ever, HNY to you.
Thanks Kevin, I’m so pleased that you found it interesting. Regards Charlie
Hello Charlie! I have never commented on your page here before, although I have been an ardent follower for sometime now, watching with fascination your work on getting the 2 helix set ups going, doing your wiring, the DCC bits and bobs and so on. I must commend you on your delivery style, so easy and fun to watch and listen to! I am in Canada, so taking a decision to obtain one of the newly released locos for OO for my layout, which is DCC, involves taking the chance that should something not work, the process of sending it back for repairs or replacement is daunting to say the least! While I would still promote using a local dealer here that stocks this kit, some of the new stuff does not arrive on these shores soon enough to satisfy some of us British Railway modelers! I was sincerely considering putting my good money down and getting one of these Class 37s from Accurascale, but now will wait to see what happens. I am also very fond of the Class 37 and have quite a few on my layout, incl one from Bachmann with a Loksound V5 decoder, and very nice it is, runs superbly! Thanks for your videos and information, this is what makes this hobby so much more interesting! Happy New Year to you!
Thanks A7308, I’m so pleased that you found the video interesting. Good luck with your project, regards, Charlie
Unfortunately these days a local supplier is as rare as rocking horse droppings. Only today I had to drive 6 miles to an appointment and noted that I passed 3 shops which were model railway dealers. Two are now hairdressers and the other a coffee shop.
Good video. I've not had any issues as of yet with my Accurascale DCC sound 37 but I have a DCC sound fitted manor and the sound in that is poor so I feel like I've wasted money buying the sound version
I wonder if they have turned down CV 63 to 150? Regards, Charlie
I''m currently building my sons layout and will keep this in mind as he was very lucky to be able to get a Accurascale Class 37 for Christmas. I hope Lance gets his fixed or figure out a way to compensate him for something that isnt his fault or in his control. Thank you for your great videos.
Edit: Ive just seen Lance has been offered a solution! Great news!
Thanks Matt, yes this is a troubling situation. Regards, Charlie
A very interesting yet alarming analysis. On the face of it these models deserve all the accolades they attract but with so many owners reporting these basic problems (it's not only QC issues but incorrect speaker set up for goodness sake!) I would like to see the press make more of it. I have had a couple of returns already based purely test running on a rolling road.
Many thanks, for an interesting comment. It would be interesting to see the presses point of view. Regards, Charlie
Thanks Charlie for another super video. I too have a helix and an Accurascale 37 and the same derailment issue. I will now study those vertical curves...... Turning to the retailer / refund matter in relation to Lance's locomotive, I think your Tesla analogy is spot on. If Lance was complaining about a paint issue then fair enough but the problem with the decoder is unrelated. If Lance is buying as a consumer then I suspect if he were to check (for the avoidance of doubt I am not giving advice) he will find that he has some remedies for the fault which looks on your analysis to arise from the speaker setup (I will be adjusting CV63 asap). I would have thought that that for reputational reasons both the retailer and manufacturer will want to get ahead of any further correspondence that Lance may send and get a new decoder in the post asap. Finally, I have had the sound cut out on my 37 for unexplained reasons but the decoder is still delivering sound. Absent adjusting CV63 it is probably on borrowed time. Your work may have saved a lot of people from a lot of heartache and cost. Thank you again.
Thanks Phil, you’ll be pleased to know that Accurascale have stepped up and will replace Lance’s Decoder. Regards, Charlie
That's great news Charlie. I checked CV63 today - it was set to 192. I have reset it to 150. Fingers crossed all will be well.
Another great video Charlie, and not that i was considering an Accurascale 37, but Im now even more convinced to save my money & fit a Hornby HM7000 sound decoder in my Bachmann and ViTrains 37's.
I just speak as I find. Good luck,
Regards Charlie
On the ESU Loksound 5, it does permit combinations of speakers between 4 and 16ohms. Page 31 of the manual. I've got a 4ohm and an 8ohm in series and it seems fine to me in a Bachmann 37.
Considering the entire pcb in these locomotives is an ESU design i think i’ll go with the experts
Yes, but in parallel they’re roundabout, two ohms, below the required threshold. Regards, Charlie
@@ChadwickModelRailwayI think you have the answer about Hattons, they're going out of business.
Thanks Charlie for an informative video. I also was awaiting my Accurascale Class 37, BR Green with split head-codes ordered in 2022. It arrived in November ordered from Locomotion models. I noticed one of the head-code lenses/frame/number was missing and found it in the plastic clam-shell wrap. Upon testing it at my club (using an ECoS command system), we could not get the main front lights to turn on, and it kept de-railing at a set of points, inconveniently located under a scenic mountain.
Long story short, it is the plastic sand pipes under the bogies that are catching on the point-work or indeed anything slightly proud of the rail surface. I contacted Locomotion asking for help on how to turn on the lights and the other issues, they couldn't give me any tips but suggested returning it to them. In the interim, i checked the back-to-back measurements which were within tolerance, but noticed, looking through the missing head-code lens, there was indeed a light, a surface mounted LED not very brightly illuminated. Yes lights (front and tail) were coming on but so dim, you had to be in total darkness to see them. Success! However not all lighting functions seem to work on my NCE DCC system. There's more investigating to do.
The outcome? I've decided not to send it back yet, but to look for the CV setting for LED brightness and adjust that. I've downloaded the Loksound v5 instructions (its only 116 pages!) and am working my way through. I haven't snipped off the annoying plastic sand pipes yet in case I do have to send it back.
My overall assessment? It's a lovely looking loco, so smooth to run. Sound is quite muted (thanks for the tip about the CV master sound value, I wouldn't have known otherwise) and the cold start function is disappointingly quiet. The model appears over-engineered and very complex to master, and for around $500 AUD, I shouldn't be having to faff around to get it to work properly and not snag on points. By contrast, I have three Hornby Twin Track Sound loco models that performed perfectly right out of the box, giving me a lot of running pleasure. So, I don't feel I've had value for money. This isn't the first time I've had issues from an expensive loco model ordered online. I'm thinking twice about ordering anything else as it's a long way to send it back from Perth, Western Australia.
Thanks for posting the link to the West Camel exhibition, it was great to see.
Kind regards,
Angus Stewart
Many thanks Angus for your excellent comment. Of course your situation is exacerbated by the geography. Regards, Charlie
Interesting issues you've experienced, I hope in future this won't be an issue. Haven't heard of similar issues to other models.
Hattons respons was a bit like I expected. They could have suggested getting a new decoder, these are not hardwired, and with the quick fix from Accurascale that would solve all.
Thomas,
Yes Thomas, it’s not very reassuring when you have to experience these negative responses from manufacturers and suppliers. I'm pleased to report that Accurascale have immediately volunteered to replace Lance's decoder Free of Charge. Regards, Charlie
awesome video charlie i had a some probelm with my N class loco model With Sound and This Video helped me get my loco sound working properly i did cv63 and it work
Glad to be of help Christopher. Regards, Charlie
Gosh! That's exactly what happened to my Deltic!
They must be cousins.
Regards, Charlie
I take some comfort in hearing that I'm not alone with issues with all 3 of my 37s derailing at the slightest change in gradient - some of mine dont like curves either and the detailed pipework catches on points.
I suffer from the sound issue, so the CV fix is good to know.
One of my 92s has electrical issues and one had light bleed that I sent it back to have rectified, it came back in worse condition with the headlights now nearly totally dimmed. I emailed Accurascale with the issues with my 92s this time last year and some issues I was having with the mk5s and received a very disappointing response and as a result havent touched my layout much in the last year and have stayed off the forums completely, which is a real shame as I found them a good source of information and motivation.
I feel quite out of touch when so many people seem to laud them as the best thing since sliced bread 😢
Thanks for sharing your backstory mate. I feel your pain. I do hope you regain your Mojo and get back to modelling. Regards Charlie
Good video Charlie & Happy new year. I guess we are getting back to the 4 axle drive vs 6 axle drive argument. Going further back when Mainline released its 3 axle drive class 56 back in 1984 caused a fair few problems. Great haulage capacity / looked the part etc but when allied up with the finescale wheels they did have their moments. Model railways are all about compromise & somehow over the past few years the desire to make things millimetre perfect - cram on as much stuff / detail all at the expense of the basics such as road holding / couplings & good strong motors. . Its a endemic problem across the board with 00 , over engineered / over complicated stuff , the desire to dazzle soon loses its sheen when the derailments start & the reliance upon circuit boards & weedy wiring starts to fail.
The original Bachmann 37/4's i had where 4 axle drive & they where good, same with the Heljan 47. Then the Bachmann 66 arrived , running light engine it was fine , soon as a load was coupled to it the centre axle on each bogie just acted as a pivot that raised the leading wheel on each bogie that on perfect flat track was okay, anything slightly unlevel, off it came, same with the 70. Spent what seemed like a lifetime rebuilding the layout to get the trackwork sorted for these 2 locos to run round properly.
I was looking at buying a new 37 this xmas, but ive not been convinced by the Accurascale locomotives, got the mk5's & theyve been ok, few issues with the wheels on peco points but nothing altering the points hasnt cured. I normally only buy secondhand Lima gear of late, but i thought id treat myself to a shiny new addition , went for the Bachmann class 70 in colas instead. I think Accurascale have jumped in both feet first when a more subtle approach to locomotives would have been better to build up the knowledge / build ethos. I gather the Cavalex 56 & 60 are 4 axle drive locomotives which is a interesting departure .
As for Hattons , its not the company of old, owned by a hedge fund thats all about the money. not bought anything off them this year , all gone Rails way instead. Theyve always been sticklers for the line that goods have to be returned as in sold state, moment you add anything etc its classed as used , pretty pedantic stuff when dealing with the decoders etc but thats how they are.
Many thanks for such an interesting comment. The breakthrough in detailing, it’s not necessarily an advantage. Regards, Charlie
What a great video. The stay alive doesn’t seem to work on your 37 as when it comically, from our view point, falls over, the sound stops immediately. I have a 92, which is my second, the first one the pant servo’s stopped working, and it does worry me that the most expensive model i’ve ever bought will fail at some point soon and i’ll be out of pocket.
I have some more testing to do on this Dan. I’ll keep you posted. Regards, Charlie
Great video. The defective chip replacement (not the whole engine) is of course the right thing for Accurascale to do. The incorrect speaker sizing/wiring is a basic error albeit with significant repercussions, but a relatively easy fix for Accurascale if they are listening to you/others. The likely bigger issue is the defective Accurascale bogie design which you have highlighted and exists on many of their models. It needs reengineering. Easy for them to blame poor track work and indeed the issues with helix kits that break each circle into 8 sections creates significant challenges to avoid your vertical curve. I’ve never, however, had a problem with Bachman or Hornby. Great piece of factual and honest analysis. Reading all these rave you tube reviews with no mention of derailments, I was beginning to think I was just a poorly skilled amateur modeller !!
I must confess, I do find it astounding that people who do these reviews can’t seem to find these problems! Regards, Charlie
@@ChadwickModelRailway I do wonder if some of these reviews are made by people getting a freebie?
I thoroughly enjoyed your video. Although I live in the U.S., the vertical curve discovery was a very interesting piece of detective work. As far as the model is concerned, at this price point, you deserved much better.
Thanks Mike, I’m so pleased that you found the video interesting.
Regards Charlie
Awesome, Charlie. I'm happy to hear that accurascale are stepping up to the footplate and sorting out Lance Class 37. WELL DONE ACCURASCALE, that's 1st class customer service. Big shout goes out to all involved. Hattons are a complete letdown in this case Charlie, and if I remember correctly, this is the 2nd loco you have done in your videos about a Hattons locomotive purchase.
Yes Gaz, this is the second disappointing incident with Hattons. Regards, Charlie
Charlie, I had a loco that derailed all the time like yours. After months of checking and rechecking, I put the bare bogie on the table, and it rocked. One bogie side frame was slightly twisted compared to the other.
Thanks Peter, well worth checking out. Could you tell when the bogey was installed in the loco? Regards, Charlie
Happy New Year, Charlie.
You are spot on with regards to amplifier and speaker impedance. Running into two ohms will cause the amplifier to overheat and eventually fail, which is probably what has happened to Lance's 37 and others in this comments section. Accurascale may not be aware of their fundamental mistake, or they have just hoped that they will get away with it. Reducing the volume will only delay the inevitable, and doesn't change the issue. Rewiring the speakers in series would prevent the problem, but the overall volume would be less. I suspect that more and more of the decoders in these 37's and any other locos wired the same will be failing sooner or later. ESU, quite rightly, would point out that the specified impedance has not been correctly matched to the speakers, which would void any warranty. Accurascale should change the wiring a.s.a.p or risk bad publicity from more and more returns and complaints. Shame.
All sounds good, but the whole PCB and speaker setup was designed by ESU.
Many thanks for the excellent comment. In time, I will simply remove the sugar cube speaker and bring the volume back up. Regards, Charlie
I knew your Anne Robinson wink would pay off - now you're doing Watchdog style videos, it's a perfect fit. 😂 Great work and an excellent video..
Thanks Mark, I’m so pleased that you found the video interesting. Regards Charlie
A model train must be able to run around a track reliably with all advertised features working to spec. Anything else is unacceptable no matter how wonderful it looks as it is not of merchandisable quality.
Valuable video..I have subscribed.
Thanks Lucy, it’s great to have you on board. Regards Charlie
Yep, my Accurascale 37 had the sound cutout issue requiring the master volume cv change. My AS Manor also has decoder issues and has been back to AS and returned with no discernible improvement. It will be making a return trip again to AS. They have certainly got the “look” right, but not the electronics.
I’m so sorry you’ve encountered the same issues Pete. Regards, Charlie
Charlie, you are far more tolerant and easy going, than I am. Decoder problems have driven me crazy for years. Occasionally , they result in the loco being thrown across the room, which surprisingly, doesn't do anybody any good. My model trains were supposed to be a relaxing hobby in my retirement. DCC will probably be the death of me someday. I am starting to long for the more simpler days of good old regular DC, but once you've tasted the advantages of DCC, it is hard to go back. Now, I am going to take a couple of long relaxing deep breaths, and revisit my Southern Pacific 4-8-8-4 cab forward, and figure out why it's speed is so d#@m slow, and why it hesitates so bad. I think the problem is in the tender were the electrical pickups are, and I think it just needs more weight. I am waiting for the day when they perfect on-board rechargeable batteries for N-scale, so pickup problems, track cleaning, etc., will magically disappear. Until then, I may take up gardening........ Thanks for the humor and pleasant videos.
I do feel your pain. It’s supposed to be a therapeutic hobby! Regards, Charlie
Great informative video, as a newbie to the hobby it helps us to see future problems that may occur.
I’m so pleased that you found it. Useful mate. Regards, Charlie
Hi Charlie, I am glad to hear that the company volunteered to replace Lance, 's decoder free of charge. But for future reference have a look at The Consumer Rights Act 2015.
Thanks Buff, your by no means the 1st to mention about the consumer rights act. Regards, Charlie
CRA will not help, the item was modified outside of the manufacture spec so will not be entitled to a refund however hattons should have advised to send it back so they could get the decoder replaced which is in manufacture spec and had failed@@ChadwickModelRailway
made my mind up though, i'm not going to invest in one, i think i will pass till atleast they fix all issues. I bought the nuclear flask trucks and took 2 month by accurascale without even fixing it so had to ask for a refund, luckily i didn't modify it so shop was happy to refund me
Thanks for the video Charlie. Interestingly (perhaps?), I experienced a very similar problem to Lance, with the sound stopping, but with my Accurascale Manor. I would be interested to know how other locos from Accurascale have fared, if anyone knows? It seems that this is perhaps a problem with the wiring/decoders that affects multiple models. Shame, since the appearance is superb.
Update: For anyone who reads this comment, Accurascale have sent me a repaired/replacement loco (I can't tell which) and it works beautifully. Fantastic customer service in my view.
Hi Jason, there are many comments on here regarding similar issues with the manors. Regards, Charlie
I have almost 70 locos of various makes that found my track quite acceptable but ,after the eagerly awaited arrival of my 2 Accurascale Deltics 2 large corner sections had to be relaid because of their intolerance to minor faults. One of the Deltics also suffers from unexplained reductions in speed occasionally.
I would certainly take up the speed changing issue, with Accuracale. Regards, Charlie
Yes I've had couple off sherry s tonight obviously we drink too much in Scotland and drive trains! I like your videos very informative, it's just finding the time ⏲ nightmare at the moment.
Thanks Ian , I’m so pleased you find the channel interest. Regards, Charlie
Interesting video Charlie! Accurascale seem to have made a great looking model, which has a key number of running and operational problems. I am glad that thanks to your video, that they have volunteered to replace Lance's decoder Free of Charge.
The key legislation when buying any goods or service in the UK is the Consumer Rights Act 2015. This means that goods and services must conform to being: Fit for Purpose; As described; and of Satisfactory Quality. The next question is when the fault or issue was found? Within the first 30days the emphasis is on the retailer/supplier, and a full refyund can bve requested; between 30-90 days the retailler must be given at least 1x opportunity to repair the product before a claim can be made for a refund; and beyond 90days the emphasis is on the consumer to prove the product was faulty at the time of supply. The next key question is what the consumer returns to the supplier, as nominally under the underlying sales of Goods Act 1979, the returned goods must be of "merchantable quality", ie: the retailler on accepting the goods back, and supplying a replacement, if they choose to repair the item it should be of similar quality to the original supplied product to allow them to try to recover their losses as much as possible. Whilst I think putting a driver in a model is a not unreasonable addition/possibly of higher value; weathering is of questionable value add, and not something that all consumers would want. It is only on this singular point that I have sympathy with Hattons, who should have pointed out in their reply that much as Lance could not claim a refund (which he would have a legal opportiunity to challenge), he still was entitled to a repair (as Accurascale have now done). A solitary consumer lesson - Good Luck!
Many thanks Ian, for some great information regarding customer care. Hopefully Hattons will read it! Regards, Charlie
Very enjoyable Charlie. Thank you for all your efforts in getting newbies like myself into the hobby.
You’re most welcome mate, it’s great to have you on board.
Hi Charlie
I am pleased that the issue was sorted out and whilst I accept that Hatton's were not obliged to offer a refund I think they would agree, with hindsight, that the 'stock reply' was probably not the best customer service response available to them
I worked in the customer service sector for many years and have also been guilty of issuing a 'stock reply' without fully exploring other possible solutions to a customers concern. Rather than solving the problem it just exacerbated it - lesson learnt!
Personally, I have received excellent service from Hatton's, including a timely replacement of a faulty loco, and have always found their staff to be knowledgeable and very helpful.
I think on this occasion it was just a 'blip'
Thanks Steve, let’s hope that Hattons do learn from this schoolboy error. Regards, Charlie
Interesting stuff. Your detail always astounds me. I know it’s been sorted out but I can see Hatton’s point of view about a weathered loco. It is modified. What I would have expected was for them directly or via the manufacturer to offer to replace the chip. That would have been a good compromise
At least Accurascale are replacing the defective decoder Damian. Regards, Charlie
@@ChadwickModelRailway would have been nice if Hatton’s negotiated this as part of their customer service otherwise why use retailers
I feel bad now that I hear Hatton’s is closing down. Shame to lose one of the few even if they had some issues
nice 👍 accurascale class 37 is one of the best reviewed models ever, a video about its weaknesses if always needed 😂 thanks charlie!
Thanks little Locos, I’m so pleased that you found it interesting. Regards, Charlie
I agree with your take on Hattons, nothing has been done that would cause the issue with the sound chip plus Accurascale seems to accept there is an issue.
Yes, it’s hardly acceptable behaviour by the biggest retailer! Regards, Charlie
I agree with you Charlie but it’s good to see that they replaced the faulty part👍
Thanks, Martin, regards, Charlie
Hi again Charlie
Another entertaining and informative session.
Nice to hear honest assessments without fear or favour.
I have heard of issues with their class 55 Deltics also . From what I have read accurascale seem to be very reasonably priced for what is on offer ? Maybe quality control comes at a price?
Happy new year mate and many thanks for your efforts. Love the way you analyze the problems step by step.
Regards Howard
Thanks Howard, I’m so pleased that you found the video interesting. Have a great 2024, regards, Charlie
Just a quick follow up.
Sitting reading a review in a reputable model railway magazine dated late last year.
Accurascale class 37 was given a raving revue. Faultless in all categories.
Not the magazine's fault. Obviously their supplied example was just that.
To me however it does make a bit of a mockery of such reviews to which a lot of us do rely on.
Manufacturers are obviously going to go over the proposed offering with a very fine tooth comb
Long before it's delivered for assessment. Thank goodness for people like Charlie and All you others
Involved in our wonderful hobby that keep us reliably informed by sharing your successes and more importantly I guess, your failures.
Maybe these magazine's should arrive unexpectedly at the retailer, select One of the proposed examples for review, Off the shelves
In the box and go from there. This would be far more accurate, including bits falling off as unpacked Up to running in .
Thanks to Charlie and you people I now know what to avoid, now and in future.
Keep modeling.
Howard
It’s times like this that I’m glad I’m not as into DCC as much as others. I have more issues with my 2 DCC locos than I do with my 6 DC locos 😀
Never a truer word, Redbank. Regards, Charlie
Not a great advert for Hattons. I had a problem along the same lines a few years ago with a purchase via Rails of Sheffield. Rails replaced the sound DCC free of charge. I said I was happy to change the chip myself, so was all done via mail. That’s customer service.
Yes, that was a much better response. Regards, Charlie
Very clearly explained Charlie!! Thanks for the effort! Cheers Onno.
Thanks Onno, I’m so pleased that you found it interesting. Regards Charlie
I'll partially defend Hattons response here. Firstly, lets clarify, when you buy something, your contract is with the retailer and this is where you should return faulty goods. The retailer can be go-between to the manufacturer for repairs etc.
Lance had weathered and altered the loco at the time he asked for a refund, I don't see how Hattons are hiding behind T&Cs here as these are standard and expected T&Cs agreed to when purchasing, they were correct to refuse the full refund. I didn't take from that response that Hattons were refusing further repair or replacement of an individual component, only refund of the entire item. The only thing I would criticise in their response was to not make it clear that further repair was still an option.
Many thanks for your comment, however, accurascale have offered to exchange the defective decoder. Regards, Charlie
I am sorry to hear your problems as I happen to own several locos from accurascale..sent a shiver down my back when I heard Hattons reply. It is a standard get out clause most retailers operate with... If you go online to Accurascale they have a returns fixture on their web page. I am a bit shocked that no one has picked on this... I think I will send in return all of my Accurascale loco's
@philipgardner7360 Get out clauses aren't enforceable if they have the effect of reducing your statutory rights or making you think your statutory rights have been reduced.
"There are certain situations where only partial refunds are granted (if applicable)" to quote the website , but probably only applies if you bought the item direct rather than from a retailer
Great comments, gentlemen, and very much appreciated. Regards, Charlie
Glad to hear that Accurascale have accepted their responsibilities however seems a shame that such great looking models from a relatively new manufacturer seem to have issues and not just hearing this about their class 37.
As for Hattons, if Accurascale had not stepped in, I think yor friend would have had a very strong case under the Sale of Goods Act (1979I think). Hattons are the retailer and therefore responsible for either repair, replacement or refund. Their own terms do not over-ride their obligations under the laws of England and Wales. The fact that Lance has painted the model and fitted a model driver in the cab cannot be argued as affecting the fact that Hattons have supplied a defective item and well within its reasonably expected operating life.
I have had this sort of argument with various retailers and products but not model railway related. Not lost an argument yet so pretty sure of my ground here!
On a lighter note, my old Triang class 37 from the late 1960s that I inherited from my late father is still running well. Plenty of sounds but not from any onboard loudspeakers, no derailments and the only chips involved are from over fifty years of playwear!
Many thanks for an excellent comment John. Stay safe, regards, Charlie
@@ChadwickModelRailwayQuite a shame as I was thinking about saving up for one of their Irish outline locos being Irish myself. Guess if I was to get an Irish loco Murphy models it is.
I have had three Accurascale Dcc ready class 37's . Two of which had to be returned due the failure of the lights. 37423 was duly replaced and has worked ok since . The other loco that had to be returned for the exactly the same reason was 37608. Infact this loco was replaced twice and the lights still failed so I asked for a refund from the retailer .
The only 37 that has been ok from the start has been 37402.
From my conversations with Accurascale ,it would appear to be an issue with the circuit board component.
I have brought lots of railway stock from Accurascale and have been very happy with their products, but these where the first locos.
I imagine that you have reached a satisfactory conclusion, always a bear? Regards, Charlie
I have, however, I will not be pre ordering any locos from them until I know the issue with the lighting circuit is resolved completely.
I won't talk about hattons customer service.
I calling in to make a simple purchase and was ignored by staff who were on the phone.
I hade to go outside and then phone up before anybody would talk to me
What is dreadful state of affairs. No wonder they gave up. Regards Charlie.
I had problems with the new Bachmann 37 struggling on bends and particularly peco curved points they would'nt take the inside leg at all. All the older Bachmann 37s take all these fine BTW. My new Accurascale 37 hasn't given me any problems fortunately. I'm running DC so no decoder issues have to say the Accurascale 37 has some of the best low speed running of any model I own.
Thanks Paul, for the insight into your layout. Regards, Charlie
Great stuff Charlie and very valuable points you raised. On the Hattons’ issue these are models and we’re modellers and this is the business they’re in. How long should you wait before you make non-performance related changes to enhance the appearance on something you want to look in-keeping with your modelling? I can see the point about the refund however that doesn’t negate the fact that the loco needs to work properly and Hattons are responsible for that without doubt. As for the speaker impedance problem I can’t believe a modern day manufacturer has made such a rookie mistake. And the idea that the ‘user’ then has to make the CV adjustment to compensate is disappointing to say the least. In my experience ESU does a good job of documenting their products and it’s clear in the LokSound 5 instructions (section 6.9.1) how speakers should be wired based on their impedance. Enough of all that, I enjoyed the West Camel show last weekend and it was a pleasure to meet you and chat.
Thanks Steve, I’m so pleased that you enjoy the video. However, it’s far more important that you enjoy the show. Best wishes, regards, Charlie
@@gppsoftware Thanks for the comments, the warranty issue is always a thorny one. As for how products come to market, the trend of pre-ordering obviously limits risk to manufacturers and that may mean we get finely detailed models in the UK market that, in my opinion, have been missing in previous years. The instance you reference about the 8-pin socket is interesting. I spent time in the US and found the NMRA standards very helpful especially when they’re followed (!j). Anecdote follows… I once followed a DCC sound conversion project in Model Railroader, problem was while the sound was brilliant the author hadn’t checked the stall current of the motor. So, it sounded great but stopped moving with 15 cars (wagons) attached. The chip had a .75 amp ‘fuse’ in-built so the motor-side failed but the sound was fine. In the end I went for the dual decoder option and put in a 1 amp motor-only decoder alongside the sound chip. It’s one of my best runners to this day and (not to mention) it’s in a rare “Halloween” Southern Pacific livery, so I love it!
Thanks for raising the issue on warranty challenges (so to speak). Some continental manufacturers provide "install it yourself" decoders, and when that goes wrong, they say the warranty will not cover it, because you installed it yourself. I have always found that a bit unfair, because it kind of contradicts the purpose of the product.
Now that’s a wicked strategy. Many thanks, regards, Charlie
Hi Charlie, what an informative video!! My Accurascale Green class 37 no.6704 ( same as yours) arrived on the 3rd Dec from Rails of Sheffield. I ran it in on my rolling roads in both directions for about an hour before placing on the track. I use code 75 SMP with some handmade points. The loco sound fired up ok and then I ran it forward. It didn't like a certain point/ curve on my layout and derailed. I persevered with it running on most tracks of my layout. It didn't like some curves too and occasionally derailed. My curve radii are 34 and 36" respectively.
On the final run I ran it on an outer track which is fairly near the edge of the baseboard as it exits the fiddle yard. It ran over a point and just like your video flipped over. But worse was to come!! As it was near the edge of the baseboard it feel 3 feet onto the carpeted floor of my cabin😢. Even Stuart Broad would not have caught it in time!! This was a total disaster and the first time ever this has happened on my layout in 8 years. The damage was extensive with the front bogie coming away exposing the motor; the lights were broken and the fan mesh had come away. I did not attempt to repair it so back it went in its box with a pre payment returns label and letter to Rails asking for a repair. I have since had a call from Rails to say the model is being returned to Accurascale. I am not sure when it will be returned as one of the bogie clips has gone missing. Other issues you highlighted are the same- occasional sound cutting out and oil on the bottom of the bogie next to the axles.
Naturally I am concerned about why these issues are occurring to such a stunning model. In reviews it has been crowned model of the Year.
I do hope that when I get the model back the issues will have been fixed. I would like to get it professionally weathered at some point but after seeing your video, I am wary of this. My other locomotives Bachmann Class 47, Peaks and Twins run fine so how come there is such an issue?
I am worried about ongoing problems as I have an Accurascale Deltic on order too.
Thanks once again for your video and I am sure that Accurascale will take notice as many of your subscribers will have bought and ordered this model. Congratulations to you.
Best wishes Rob Brooks 😊
I’m so sorry to hear of your troubles Rob. Makes me wonder how it has received so many glowing reviews! Regards, Charlie
Great video Charlie. I think Hattons should have offered to replace the faulty part as they were unwilling to refund because your mate did what everyone does to give more realism to their model, having this attitude with customers who spend a lot of money with them is a fast way to shoot yourself in the foot & lose said customers & properly lose a few potential new ones also!! Good for Accurascale for coming to the rescue though, even with their problems, that will be a BIG plus to their standing in the model community 👍
@@gppsoftware Yes I agree
Lance was never getting a refund after weathering it. Test a new model properly first. There's a lesson.
Wise words, gentlemen, many thanks for your comments. Regards, Charlie
@@modelrailwaynoob The model was tested and working when Lance received it. The lesson actually is that this is the second time Hattons has “featured” in one of Charlie’s of videos and shown a flimsy understanding of basic consumer rights and protections. Hattons T&Cs do not override statutory consumer protection and it is perfectly reasonable to weather rolling stock. I was sad at Hattons demise and still feel very sorry for the individual staff. However, sometimes businesses reap what they sow. We do not need comparatively large retailers that do not treat their customers well: the minimum legal expectation of Hattons is that it should have offered to repair the model. It is good that Accurascale stepped in, but it does have a brand to protect and build.
@christianwall7181 Lance was never getting a refund from Hatton's or any whether retailer. From memory, that's what he asked for. If he was asking for a repair then he should get one and he did.
Great video Chas yet again , I'll look forward to the result of the case of Accurascale and the faulty engine
Accurascale are replacing the defective decoder John. Regards, Charlie.
On the issue which Lance had, I think it is unreasonable to expect Hattons to refund a locomotive which has been weathered. Weathering will cover the body and chassis. I do think Hattons could have handled it better, by suggesting that they'd repair the item if faulty rather than just saying no to the refund (since it seems at least debatable whether weathering and adding a crew would have caused the fault seen). But you need to be sure you are going to keep a locomotive before you start modifying it.
Also as noted elsewhere, Accurascale worked closely with ESU on the design of the electronics on their models. So comments claiming that the design is flawed are made without any real evidence and are rather unfair to Accurascale in particular.
I've got a number of Accurascale locomotives and I've been very pleased with them. Only one had an issue requiring after sales service and Accurascale promptly exchanged it. It seems that the extra detail of recent locomotives can show up problems with trackwork and electrics which hadn't previously been apparent. Any models which have sold as well as the Accurascale ones will have some small proportion of quality control problems. Tesla (whom you mentioned) are not exactly known for build quality, speed of repair or willingness to admit faults on their vehicles. I'd like to see someone repaint their Tesla Model 3 and then try and get a refund if they find a fault with it. I think Accurascale are to be commended on how they respond to issues.
Very much agree here. Look what we are getting for £169. Accurascale are new and young and things are bound to happen but their rate of scale of issues pales in comparison to the established boys. Who remembers the scrum at Warley for Bachmann ‘seconds’. Accurascale outsourced the electronics to eSU. I have an ecos and trust esu to know what they are doing over, no offense, airchair experts. Accurascale are to be encouraged and congratulated for how they’ve shaken up the market. I’d given up buying models until they arrived on the scene
Many thanks for your comment. However, do you not agree that there is clearly some fundamental issues with the class 37 design? There are a wealth of comments here with people with real issues. Regards, Charlie
@@ChadwickModelRailway It’s easy to comment online I trust accurascale and ESU know what they are doing
@@ChadwickModelRailway I’m not sure that anyone other than Accurascale can comment on the level of returns/repairs. And from their comments elsewhere I don’t believe the proportion is worse than expected. So I don’t believe there is any fundamental design issue and I’d trust ESU to know what they are doing.
That doesn’t mean that some people won’t see issues, or that 100% of the models produced are perfect. But I think it unfair to blow this up into some massive issue without concrete evidence. Those with problems will always be more ready to comment than those happily running their models.
Personally I'm not into the class 37 however I do have a few SD40-2 with the tri-axle trucks, and this video certainly gave me some points to examine closer in regards to derailments.... Thank you Charlie.
Hi, shall be checking, mine out tomorrow, Marcel, on a piece of glass. Regards, Charlie
All my mainline curves are super elevated as per the real thing. My Class 37 (so far) has not given any trouble running. I don’t see why the model manufacturers don’t understand that the springs they are so happy to boast about modelling too such a high degree of detail are there for a purpose in the real thing! Don’t they realise each axle has to move vertically and independently? Or do they think the real loco had them just for show!???
Do you think we can ‘mod’ the chassis in any way to introduce a bit of float in the middle axle? I had a Hornby model that simply wouldn’t stay on the track (class 37 oddly enough) so I just took the centre wheels out. You really can’t see that when it is moving but now being only four pointed it rides perfectly over everything and never derails.
An interesting suggestion, Malcolm, and one that I am working on. Regards, Charlie
Hope you have seen the news today about Hattons . great video very informative and well put together . Watched a few of your videos recently . You have gained another subscriber . thanks Drew .
Thanks Drew, it’s great to have you on board. Regards Charlie
Interesting experience with your class 37. I have had similar experiences and my findings may help you and other modellers suffering from similar problems.
My helix has an inner track laid with Peco code 100 track having a radius on centre line of just 11.5" (290 mm) and an average gradient of 4.4%. I had not realised until I laid this that all curved track on a gradient involves twisting the track. The inner rail is shorter than the outer rail but rises by the same amount. Thus any 4 wheel truck with rigid axles can only ever be resting on 3 wheels. Short wheelbases and the vertical flexibility of pin-point axle bearings minimise the problem, but the class 37 benefits from neither of these. Inevitably the problem arises at a point where smooth running is locally disturbed by track anomalies, and particularly by local apparently minor changes in rail gradient. My helix is festooned with slivers of 10, 20 and even 40 thou plasticard to keep each rail as free of vertical anomalies as possible. This was painstaking work but it has been successful. I can now run reliably all my 0-6-0 tank engines together with small Prairies, Ivatt 2-6-2s, all my dmus and all the shorter wheelbase bogies and trucks without problems. It was worth the effort although getting it right first time rather than having to correct everything later would have saved several weeks work.
Thank you Graham for such an enlightening comment. However, it doesn’t hide the fact that everything else runs through my two helix smoothly. I clearly need to do some work. Regards, Charlie