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haha I feel that! all of this was very frustrating to figure out until I got some experience with it as well. Glad this helped you out - safe travels! ✈️
After watching your other Airalo video (thanks for answering my question there too) and then I found this FAQ video for completeness. I fully appreciate putting content together like this takes time. Have a coffee on me!
Wow, thanks so much for this! We've never had a super thanks before and truly appreciate it...genuinely means a lot! Certainly takes a ton of time and effort to put these together - it's extremely rewarding to know that people are getting use out of them. Thanks so much again! ☕️
This and your previous video have been SO comprehensive, thank you so much. Your delivery, and the way you structure the information is so easy to follow. I was wavering between a few different eSIM providers, but after this video I am totally going with Airalo, a big reason now because of how comfortable I feel with the service, even before installing. Keep on with the great work, subed!
Thanks so much for this thoughtful comment - truly appreciate it! I put a ton of time and effort into these videos and try to provide the most comprehensive & straightforward answers possible. So glad to hear they have helped you...that's the goal! Thanks again - safe travels ✈️
I would keep "Turn on this line" for your main or home SIM toggled ON (or green) as it is necessary to receive SMS on your home phone number to continue accessing some apps and making online purchases. The most important to avoid unnecessary charges is that data roaming on your main or home SIM is toggled OFF.
Thanks for the comment! I did mention that later on in the video as an option, but tend to air on the side of caution with initial recommendations. I also know there are still some phone plans out there that could charge for inbound SMS. But what you mentioned is the setup I use personally most of the time, and have started to recommend to certain folks who feel comfortable navigating the various settings in their phone to make it happen.
@@briansteph, if it is in the US maybe. In most other countries, it probably isn't an issue. If one uses prepaid and does not have any credit left in their main balance and the policy is to charge, then the user will probably not receive the SMS anyway. Perhaps set a low spending cap on roaming if one is panicky about this.
Yes, it's mostly the older/legacy plans that could run into an issue with being charged for SMS...that's why it's tough to make a blanket statement and tell everyone that it's ok to leave that primary line on (with data roaming off) and guarantee no international charges, since I don't know the details of their phone plan. Though I could certainly do a better job of mentioning this as an option with the disclaimer to check the details of your phone plan, specifically around policies regarding international inbound SMS.
@@briansteph, sure. Alternatively, if their existing contracts are almost up, maybe they should also speak to their mobile providers to see if they offer contracts that do not charge to receive SMS abroad. I can understand why receiving overseas calls and MMS could be charged - the receiver has some control over whether to take or open it.
Yes absolutely, I agree! And with nearly all mobile plans providing the ability to receive SMS abroad for no additional cost, it shouldn't be hard to move into a plan that has this feature when renewing. Great thoughts, appreciate you sharing!
Great freaking video! Thanks for answering not only Airalo questions, but I learned a ton about my iphone in general! My husband overheard this video and said "he must be some kind of engineer!" FMI, our son IS an engineer and he would be rolling his eyes explaining this to me!
Hey Julie, thanks again for the nice comment! This is super encouraging to hear and I'm so glad it was helpful to you 🙂 Haha, sometimes I wish I were an engineer - would certainly be making a lot more $ going that route! I had a job in corp america for awhile where I was a "new hire coach" - my job was to train new hires and give them "real world" experience. A huge part of that is teaching in a way that isn't condescending, not acting superior (because none of us are superior to anyone else just because we have knowledge on different topics), while also explaining at a 1st grade level. I firmly believe everyone deserves to be taught things they've never had experience with in a respectful and encouraging manner...just treating everyone like a normal fellow human 😅 Hopefully that's conveyed in these videos!
This video is incredibly helpful!! I really appreciate you taking the time to create the video and provide answers to many of the common questions out there (in a way that was easy to understand). I learned A LOT about my phone in the last 25 minutes. haha
That's so great to hear, thanks for the nice comment! It's encouraging to hear that these videos are helpful to people...glad you were able to feel more comfortable with the concepts after this. Safe travels! 😊
Amazing video! This is my first time to try using an eSIM and both of your videos are clear and easy to understand. I’ve saved them so I can watch again before I need to purchase the eSIM. Thanks again.
Awesome, so glad to hear more than one of the videos was helpful to you! Feel free to send questions along the way, happy to do my best to help. Thanks for the nice comment - safe travels! ✈️
Brian, I really appreciate your videos on this subject. I'm not super tech savvy and you explain things so they are really easy to understand. Keep up the amazing work.
Thank you so much for the thoughtful comment Joseph, that means a lot! Super happy to hear that they're helping you as well...that's the goal 👍🏼 Safe travels - thanks again! ✈️
Good on you Brian & Steph! I like the fact that you take time and effort about going into the details and not assuming that, we normal mortals, know things, even if they apparently sound quite basic.
Hey Bruno, thanks so much for the nice comment! I definitely make a huge effort to not assume everyone knows everything about a topic, and make sure the basics are covered. It can be intimidating to try and learn how to use an eSIM (and technology in general can be overwhelming to a lot of people), so I try and stay cognizant of that as I put these together. "Teach how you wish you would have been taught" is something I think about a lot. Thanks again for the comment, means a lot!
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This was very helpful. I find the installation process confusing because when I read the steps, but don't really understand what I'm doing - I'm just following the steps as written. You answered a lot of my questions which will make it easier next time I install an Airalo eSim card.
Hi there - so happy that this was helpful to you! I am a visual learner as well, so seeing something be done as opposed to simply reading the steps is much more useful to me. Safe travels 😊
Brian, lots of great information thanks for that , only thing is for us that aren’t as tech savvy or maybe somewhat older (I’m in my 70’s) is the speed at which your talking at. The clarity of what you’re saying is great it’s just I’m gonna have to loop several segments just so I can use the information. But, there certainly is lots of great info here.
Thanks for the comment Steven, and I'm glad to hear you're able to get some value out of this video! I agree it can be tough to soak it all up on the first play-through, but it is nice to be able to go back and only watch the bits you need some extra clarity on. It's a tough balancing act making these videos, as the younger generations have such short attention spans (i am guilty of this often), whereas other generations have more patience. The other tough bit is that TH-cam tends to promote videos more if your watch time % is higher. In other words, if my video was too long and the average watch time was 10%, it wouldn't get recommended to as many people as a similar video with an average watch time of 35% (for example). I didn't understand this much until making my own videos, but I can understand why other TH-cam creators try and pack a lot into a single video. Happy to help answer any questions you may have as well! Feel free to leave more comments and I'll answer as soon as I can. Safe travels!
Awesome video bro! You have been really helpful with explaining the Airalo eSIM from purchasing to installing to how to use it. You are a tremendous help! Thanks again bro! 🙌
just got the iphone 15 and first time traveling internationally with it. learned a lot from this vid, about to get the airalo app. also disabled a bunch of apps I havent been using recently to reduce the data usage. cheers!
Pro tip for anyone going to more than one country: Do 5 minutes of research to see which cell phone carrier Airalo will use for that country with the Regional Plan and the singular country plan. If the carriers are different, google which one is better and then go with the better carrier for what you need! I bought a separate eSIM for Costa Rica and Panama which I will be using next week because the carriers for each country's plan are better than the ones on the regional plan! Will try to come back and update how it went. :)
Thank you for this informative video. I will be traveling tomorrow to Mexico and will use the information you gave. Ill send a feedback when I come back. I just purchased the Airalo eSim before watching your video. So no $3 off for me.
Brian great video. Thanks for the code. Saved $3us. You say in the video that if you buy a top up package that Airalo uses the original purchase package before using the top up. Airalo video states it overrides what’s left on the original package. 😮 Thanks again Chris
Hey Chris - thanks for the comment! That is strange about what Airalo has stated...I have experienced the opposite (what I stated in the video) personally during my travels. Could you share the video you found of theirs? Maybe something has changed with their policies. I am currently traveling abroad, so I can re-test this soon if needed!
Thank you for the great explanations. It helped me when traveling in Italy for 2 weeks. One new piece of information I learned was that under the Airalo eSIM setup on my iPhone, under cellular data, it prefilled in “wbdata” on the line called APN, but did not prefill it on the line called LTE SETUP. I noticed that in one of the views in your video it was filled in both places. So, When I updated my Airalo setup to add “wbdata” under LTE SETUP it finally worked/connected. I suspect it was needed because I was in more LTE areas. Anyways, thank you for the helpful video and I will be sending you some money. 😊
So glad to hear this helped you, and hope your trip to Italy was great! We will be there next month and can't wait. That's good to know about the "wbdata" text...I have noticed that most time it prefills, but other times it does not, so that's great to be aware of going forward. Thanks for mentioning! Very much appreciate your support, thank you much!
First of all I would like to say a huge thank u for made this video so simple and easy to understand. I’ve watched ur video over and over again!! 😂U have explained everything very clear in detail. It’s very helpful before my trip the next day😅. I’ve one question so in my Iphone setting if I decided to leave the primary sim turn “On” but down the bottom below that it says “Data Roaming” and I selected off. Is it still ok like it won’t get data roaming while I’m oversea? Or is it safer to just leave the primary line off better? Thanks 🙏
Thanks so much for the nice comment! I'm glad this was simple and easy to understand - that's the goal 😊 Yes, that is ok for the data portion - you would certainly want to keep Data Roaming "off" on that SIM. Another setting i would suggest turning "off" is "allow cellular data switching" under Settings > Cellular > Cellular Data. This will make sure that your data is only being utilized by the Airalo SIM (you'll also want to make sure that your Airalo SIM is selected in this section). Keep in mind that if your Primary SIM is on, you will still receive SMS texts and calls. Receiving these shouldn't cost you anything, but if you place a call or send an SMS, there is a chance you will be charged by your carrier (depending on their specific rules - worth checking). Hope you have a great trip!
Great video. However, a helpful tip I just used in Europe. You can keep iMessage in your primary number. Keep primary line turned on. Disable data roaming. Set cellular data to your airalo eSIM and disable data switching. This allows you to receive calls and sms (2 factor authentication). As long as you don’t answer calls/respond to texts, you won’t get charged. Do this before you leave
this is great, thanks for sharing this! it helps confirm what i've been experiencing on my current trip in Europe. who is your cell service provider at home, and are you in the USA? Although what I don't know is, can you receive SMS (for 2FA most likely) for FREE with every primary service provider? For example, I have Verizon and i learned that one of their benefits is that they allow the ability to receive SMS at no charge from any country (but not send SMS for free). I wonder if that is true of most providers...that's something i need to research. I would be hesitant to make a blanket statement that says EVERYONE can receive SMS at no charge until i research that a bit more...which i will do when i get home, and likely make a video about. Thanks again for sharing, this is helpful to know!
@@brianstephhi brian! Couple of questions. When abroad can I turn mobile data on and off as i please to save on the data especially where wifi is available, just how you would in your home country? Also, if i purchase a global esim and install it, when and how do you activate it as my home country has a supported network but i only want to use it in my holiday destination so would I toggle off until I get there? Or activate when i am there? Aordy if i have missed this! Just to confirm, data roaming off, switching off - would i still be able to use imessages on apple iphone?
Hi there! Yes, you can toggle mobile data on and off to save data. If your phone is connected to WiFi, it should be using data from the WiFi network as opposed to your Airalo eSIM anyway, but it doesn't hurt to switch the mobile data off just in case. I actually had the same concern about the Global eSIM activation process, because one of the supported countries is the United States. I thought it would activate as soon as I installed it while in the US, but it did not (thankfully). I made a whole video about that Global eSIM where I walk through the whole process...you may find it useful! th-cam.com/video/6eccJhrNV3Q/w-d-xo.html Yes, you can still use iMessage on your Apple iPhone! I do this while I'm out of the country as well :)
Im kinda confused you said to leave it on to receive calls then said as long as you dont pick up or respond to texts you wont get charged could you explain pls
Hi there! Typically only OUTBOUND communications incur international charges. With most cell providers (in the United States at least), you can receive SMS without getting charged. It is only if you SEND an SMS that there is a potential for incurring a charge.
Hey! The eSIM can only be installed on one device, one that has cellular data/SIM capabilities (phones/some tablets). You can share the cellular data via hotspot to other devices though!
best thing to do is open whatever case you have on your phone put a piece of thin packaging tape on the inside of the case and just keep a sim card opener and any sim you have taped to it. its a perfect solution and you dont even know that the items are there done this for all 7 trips outside the us works every time
Clever! If you're using an eSIM, you can leave that existing SIM in your phone with no issues, which may save you some trouble. This is a great idea if you're buying a physical SIM !
Omg, thx so such detailed instructions!! Will totally use your code once I’m ready to purchase. I’m taking a trip to Indonesia but I will have 2 layovers in Singapore and Taiwan. Do I need to purchase an ESIM for all 3 places?
Hi Ana, glad this was useful to you! Sounds like a great trip you have coming up 😊 Here are a couple of options: - Purchase the Asia Regional eSIM, which covers all 3 of those countries - Only purchase an eSIM for Indonesia if you're only going to be at the airports in the other 2 countries. Most airports have free wifi, which is usually enough to tide you over on layovers 😊
Ditto on 2 factor authentication, which works great by redirection the security code from text to email, which should already be in your banking profile. Of course test before your trip.
This is so detailed & helpful! But I have a question. I’m boarding my pet but if I call to check up on them from another country, would I still be able to call from my primary phone line? How would that work..? Thanks again!😊
Hi Meggy! You could certainly still make a call from your primary line, though there will likely be an international charge for doing so...I'd check with your provider and see what the rates are. It's usually either per minute (and can also depend on sending/receiving country), or there are also other providers that do "day passes" for around $10/day, where any call or outbound SMS on your Primary line triggers the $10 international charge, but then you have unlimited services for 24 hours on that line. As long as you are ok with whatever your provider offers, what you can do is when you need to place a call to the boarding facility, go to Settings > Cellular > SIMs and temporarily switch your Primary line back ON. Place the call, and then I would turn that Primary SIM back off. Another alternative if the boarding facility can accommodate is being able to reach out to them via email, or maybe if they have an IG page that you can DM/video chat through. Some businesses also have WhatsApp accounts (but I find that to be most common in places like Europe more so than the US/Canada). May be worth asking though! Hope that helps 🙂
Holy smokes what a in depth video! This was a much needed watch so I appreciate this a lot! I have one question you almost touched on. If I'm on wifi and turn on my primary line to txt/call does this incur international charges?
Hey Andrew, glad this was helpful to you - thanks for the nice comment! It depends on what app you're using and your cellular settings. If you turn your Primary line back on, your phone will likely re-set that line as your primary line for cellular data (although you CAN switch it back to the Airalo eSIM). If you're on wifi, this wouldn't be an issue, as long as you're using a data-only app. However, data only apps like WhatsApp would not require that your primary line be on in order to use. If you are sending standard SMS texts or placing calls VIA your phone number, that is when you will likely incur charges. This is probably a bit confusing, but essentially all the communication methods mentioned in the video would not require that your Primary line be switched on. If you turn your Primary line on, whether or not your on wifi doesn't matter, because your Primary line's communication methods don't use wifi. If you want a little more explanation, i can try in a different way if you give me a specific scenario!
@@briansteph Okay So...First, since the primary line is off I won't be receiving imessage texts/calls from back home correct? Let's say I connect to wifi and turn the primary line back on to check if anybody texted me (iMessage) or to send a iMessage with my primary number. Will that incur that charge? (I understand these questions should be directed to my phone carrier lol so I appreciate your time.) Also, I just watched your other video (Getting started w Airalo) and you mentioned you're still sending texts through iMessage since thats through data (unlike the green sms texts), those texts are through the email you set up correct, not through your primary plans phone number (since its off)?
@@briansteph I totally understand the WhatsApp option also since its using data only, so thanks for that! Just curious about my primary line once connected to wifi
Yes exactly! iMessages (blue texts) can still be sent to/from other Apple users, it's only non-apple users (green texts) that you would not see while your primary line is switched off. To put it simply, your Primary line and wifi are completely unrelated. Connecting to a wifi network does nothing for your primary line, aside from switch your data source. Using Airalo is the fix for not needing your primary line's data while international. Standard texts (SMS) and regular phone calls through your primary phone number will always use your cellular service and not data. Now if you really want your primary line enabled while international without incurring charges, that is possible, as MOST cell providers only charge you international rates on OUTBOUND calls and SMS, with INBOUND being free of charge (double check with your provider). The setup to leave your primary line on in a limited capacity is a bit more complex, but i'll note the differences: - Once your Airalo eSIM is turned on, under Settings > Cellular > Cellular Data, select the Airalo eSIM as the default for data and turn OFF the option that says "Allow Cellular Data Switching" - This will prevent your phone from trying to switch to your primary line for data if Airalo's service is ever weak - With this setup, you will still receive regular SMS and calls (which should be free of charge), but if you send an SMS or place a call, it is likely you will incur a charge - When you send a message in iMessage (particularly when to another Apple user), there should be an option at the top of the message showing which SIM the message will come from. When sending to another iPhone user, it's best to use "iMessage" (blue bubbles), which is data only, so select your Airalo eSIM before sending, as to not incur a charge on your primary line This setup isn't hard to get initially set up, but there is some nuance that surrounds it that can be confusing. So if you're not comfortable with all of the cellular settings in your phone, I tend to not recommend doing this. The only time I do it personally is to receive a 2FA text if that's my only option for 2FA.
Great video - thank you. Question….if an android user sent a text to an Airalo esim equipped iPhone, would the iPhone receive it? Assume the iPhones regular sim is turned off?
Hey there! No, the iPhone would not receive a standard SMS text if the Primary SIM was off. Phone numbers are tied to a SIM, so if the SIM is off, so is the phone number. You could send a message on WhatsApp to the iPhone user and they would receive that though! SMS requires the Primary SIM to be enabled, unless the alternate SIM comes with a phone number that can send/receive SMS (in which case, the SMS would need to be sent to that alternate phone number). Only the Airalo Global+ eSIM comes with a phone number (as far as Airalo goes) at the moment.
Regarding those email addressees at 20:24, I noticed you cannot have the email addresses checked in the bottom box at the same time with my phone number. Do I just leave the phone number checked then?
Thank you. I feel much more confident to install this app now. Random question though, I’m on an automatic upgrade program with my mobile provider and must upgrade to a new phone before I leave for Europe. Will I be able to have my phone unlocked? Or is this only a question for my provider? Thanks
Hi there! Typically phones from the carrier are locked to the carrier, and usually you need to completely own the phone with no payments for 30-60 days (depending on the provider) before they would approve an unlock request. So i would check with your carrier, let them know your situation and see if they can work with you!
Hi Brian! I recently used your wonderfully explanatory videos to install and successfully use Airalo esmins for over a month of travel in Portugal and Spain. Worked wonderfully. Thank you so much! I am now home and have activated my primary esim and deactivated my Airalo esim. But my phone function has not returned fully to normal. My texts show as coming from my phone number and not how my contacts have me saved, and I see a boxed P, assuming for primary, at the beginning of each text. Also I'm unsure of the import but are a different color, apparently formerly blue and now green. Also when calling my daughter who was with me for two weeks of the trip and also on an Airalo plan with your help I am given an option of what line I want to call her from. Hasn't happened with other calls. I am thinking about deleting the Airalo esim but not sure that would make any difference. You seem to have a wonderfully busy and exciting life, but if you have a chance to pop in with any guidance I will be very grateful!
And as soon as I sent that I was able to fix the messaging issue while reviewing your videos. I apologize for taking your time and again thank you so much for your very user friendly videos! I just saw below that you and Steph and doing a year of nomad! I hope it is mostly filled with wonderful experiences and people! Thank you again!
Hi Cathy! So glad this resolved itself. I have found that some of what you've mentioned has happened to me as well when returning home. Restarting my phone has helped in the past, i haven't needed to delete any eSIMs quite yet. If any of these issues come back, feel free to message again and I'll help troubleshoot as much as possible! Ah yes, thank you so much! We are about 11 weeks into our journey and loving it so much. We are extremely grateful for all the experiences and opportunities, and still wake up every day astounded that this is our life right now 😅 Safe travels - maybe chat again soon! 😊
Brian, if I'm using the Airalo Esim in Europe, will apps on my phone work as normal? Such as banking, Google translater, Airbnb, Maps, etc. Thanks for your tutorial! Very good info.
Hi Bob, yes they will continue to work! I have used all of those apps and more while using an Airalo eSIM in Europe. All of those use data only, which is what Airalo provides. Glad you found the video helpful - safe travels! ✈️
Hi Vivian - hotspots still work, yes! I chat through that at 12:44 in the video 🙂 Steph uses my hotspot all the time while I'm exclusively using Airalo - works great!
I am having an issue with my iMessage working properly. Some of my iMessage contacts only get my imessage if I send them one first. I’ve followed all the steps in this video. When I go to settings and then iMessage the You can receive iMessages to and reply from shows up but not the Start New Conversations from. An error message comes up that says an error occurred during activation. Try again. It keeps saying waiting for activation. Am I missing something?
Hi there Sharon! Happy to do my best to help with this. From my experience, it is best to initiate the iMessage conversations from your end while abroad, particularly if the person you are contacting has not had an iMessage conversation with you before while your primary line was off (while traveling internationally). It's also a bit less confusing for the person on the other end, especially if they aren't too tech savvy, as it is a sort of unconventional way to think about "text messaging" someone. When you send an iMessage while abroad, you are doing so via the email address associated with your Apple ID as I showed in the video. On the receiving end, your friends/family are seeing a message come to them in a separate message thread from an email address (unless you had them add your email address associated with your Apple ID to THEIR contact info for YOU in THEIR phone prior to leaving, in which case the message would show up in your existing conversation thread with that person...that is best practice and I recommend having friends/family do that). Either way, they can easily respond to you in this scenario. Now, if one of these friends/family members was trying to initiate with you, they have to be mindful of where they're sending the message to. This is a common point of confusion and the most likely reason to feel as if the messages aren't working. If they simply try and use an existing message thread between you and them in their Messages app, there is a 99.9% chance that the original conversation thread was created between your actual phone numbers (the one you have disabled - associated with your primary SIM - while traveling internationally). If this is the case (which it likely is), their message is going to be directed towards your temporarily-disabled phone number, and not your email address associated with your Apple ID, and in turn, you will not receive it. In order for someone to message you in this scenario, they would have to start a new message thread with you in their Messages app by typing the email address associated with your Apple ID in the "TO:" field. This way, the message gets directed to something that is actually active on your end. So long story short, the EASIEST way to address this IS to initiate conversations in Messages with people who you know or think you will be contacting while away, as it's less confusing on their end. As for the error messages, I have not encountered those particular ones, but I have had some success with other errors by restarting my phone, turning iMessage OFF and back ON again, and/or turning the Cellular Data setting OFF and back ON again. Let me know if this helps or if I can clarify further!
Brain, thank you so much for your great video on Airalo it’s been very helpful. I have a question regarding email. Will I be able to use my email using Airalo data? Can I send pictures through email? Or do I have to be connected to Wi-Fi to do this? Is it possible to do this through Wi-Fi? (Sorry I’m not very tech savvy). Also, I believe you mentioned iMessages will come from your email. Does it have to be your iCloud email? Or will another email address also work? You mentioned being able to add an email to your profile at the top of settings on your iPhone, currently only my iCloud email shows in my profile. Thank you for your help!
Hi Abel, thanks for the nice comment! So glad this has been helpful to you. Yes, email (and sending photos via email) requires data, which is what Airalo is providing you...so you're all set there! For iMessage, it is whatever email is associated with your Apple ID. You can change that Apple ID email address with Apple though if you wish! If i recall correctly, this can be done via iCloud. Sounds like for you, your @icloud email address is your Apple ID email currently. Let me know if you need some help with that, i can locate a resource for you!
Hi there! Sending/receiving iMessages naturally only uses data, whether you are on your normal phone plan through your primary SIM, or something like an Airalo eSIM. That said, there is no way to NOT use data when using iMessage. You can still use iMessage while your Primary SIM is disabled, either through wifi or an eSIM, but those iMessages get routed through your Apple ID email address rather than your phone number. If you are talking about regular SMS text messages (green bubbles in the Apple Messages app, which would typically be seen when communicating with an Android-based phone, or if data was disabled on your phone), it is possible to RECEIVE those SMS texts in the Messages app without incurring an international charge (true for most US-based providers at least, but double check with your provider), but SENDING an SMS internationally will almost always incur an international charge. There is a way to setup your phone in a way that would accommodate this, but I don't recommend it to most people as it can be very easy to accidentally trigger an international charge...it requires being hyper aware of how you're sending messages in the Messages app. I can go through the details of that if you'd like!
Two more questions… 1. Does Wifi Assist need to be off? 2. I have a layover in another country, so can I turn on and use that Airalo esim or should I wait until the actual country esim was purchased for. My friend turned off wifi assist
Hey there! 1) Wifi assist is a personal preference. All that does is if you are on a wifi connection that is not strong, your phone will tap into cellular data to make up for the weak connection. If you turn it off, that means that if you're on weak wifi (at a hotel for example), you may have a slow connection or no connection at all, because your phone is ONLY relying on the wifi and not tapping into your cellular data (Airalo in this case). I leave wifi assist on personally, but leaving it off would give you more control to choose when you use your airalo data. A personal preference really. 2) You'll only be able to use the eSIM when you're in a country that eSIM supports. So if your layover country is not listed as a supported country on the eSIM you purchase, it won't do you any good to switch it on in that country, as it cannot complete its activation process or connect you to the cell networks there. You could consider a regional eSIM if you'd like that extra coverage. For example, if you're taking a trip to Italy but have a layover in Paris, you could purchase the European Regional eSIM rather than the Italy-only country eSIM. In that case, you could activate the eSIM during your layover in Paris and have coverage there. You can also generally get away with using airport wifi on layovers as well. Hope that's helpful!
Hi! Thank you for making this video! Can I cancel my phone plan with verizon once I have started using airlo abroad? Would I loose my phone number in that process? I'm a little confused on this part.
Hey Julia, thanks for the nice comment! I would only cancel your Verizon plan if you plan on permanently leaving the country, or plan to be there for an extended period of time (several months to a few years). If you cancel your US phone plan, you will lose your phone number. If you are going to be gone for a long time/permanently and want to keep your US phone number, you could consider looking into porting your US phone number to Google Voice. It's a one-time fee of $20, and while it won't be that useful to you while you're gone (unless you pay international rates with Google Voice), you can at least know that if/when you go back to the US, you can start using your same phone number again. Hope that answered your question, but let me know 🙂
When I was installing and activating Airalo, I clicked “Primary” as the default line, as the Cellular Data as well as the imessage / facetime. Does that mean that I will be receiving traditional SMS and traditional calls via my Primary Carrier e-Sim when I am already travelling even if I turned off my Primary Carrier e-Sim on the setting menu and thus getting international calling & texting charges? If so, what can I do? Please advise. Thanks
Hi there! It's not a problem if you selected this during the installation process. All you're doing in that step is controlling some settings in the iPhone's Settings app, which can all easily be switched later. If you go into Settings > Cellular > eSIMs, you can see which SIMs are turned on and turned off. Primary is the default name for your cell service at home. This is the line you will want to make sure is switched off during your travels, with the Airalo line (sometimes defaulted to Personal or Business if you do not choose a custom name/label for it during installation) being switched on during your travels. With your Primary SIM disabled, you will not be able to send/receive those typical calls and SMS like you can at home, making it impossible to be charged international rates. Let me know if that makes sense!
Hi Brian, I have another question. If we have multiple email addresses on our iPhone, will receive emails to all our accounts with the Airalo Data plan? Or will we only get emails on our iCloud email?
Makes sense; but my concern is when my plane lands in Mexico and I take my phone off of Airplane mode; and intend to do the Airola as my new primary default; during those few minutes; what’s to stop my phone roaming until that happens and get charged $15 Roam like Home charge my provider Virgin Mobile charges by the day if I engage the phone on any given day. Do I set Airola first in the settings and then turn off the Airplane mode to avoid that initial gap?
Best practice would be to switch off your Virgin Mobile SIM card prior to your plane departing for Mexico, and then switch Airplane Mode on. That way when you land and switch airplane mode back off, your Virgin Mobile SIM card will still be disabled, and unable to make any connections with the local networks (which would in turn cause roaming charges). When you switch your Mexico eSIM on after landing in Mexico, it will automatically become your phone's default SIM card, as it will be the only SIM enabled and available for your phone to select from. Mexico eSIMs through Airalo do not finish activating until you arrive in Mexico, which is convenient since that allows you to go through the whole purchase and setup process long ahead of your trip if you wish.
Hi Brian, this was really helpful, thank you. Just one thing, I have just purchased the Global talk and text Airalo esim and when I texted them to enquire, they said that to use WIFI I have to turn off Cellular Data.
Hi Fran, glad you found the video useful! Wonderful, I just recently used that SIM as well. If your phone's WiFi is turned on and you connect to a wifi network, your phone's cellular data can still be on. Once connected to WiFi, your phone will be leveraging the wifi network for data, rather than your cellular plan (Airalo eSIM in this instance). In other words, your phone will not be draining your eSIM's data allotment while connected to a wifi network. You can turn cellular data off during this time if you wish, but it's certainly not required. Hope that's helpful!
@@briansteph Hi Brian, it's weird that Airalo Support replied "Please note to turn OFF your Cellular Data when using WiFi to avoid your data being used". I replied: "So it doesn't automatically turn off when I use Wifi?". Airalo replied: "Sadly no you have to turn it off MANUALLY".
@user-jg9xy2ux4g from experience, i can tell you that is not true. The only possibility of Airalo data being used while on a wifi network is if the wifi network is so slow that your phone automatically switches you back to cellular data. So if you would like to prevent that from being a possibility, you can disable your cellular data while on wifi...but again, i do not see it as being necessary. Airalo support is notoriously inconsistent in their messaging, and I've even had them relay inaccurate information before. Great product, poor support backing it. I know it's frustrating to get mixed messaging as well, but I feel confident after having used multiple of their products on 5 separate occasions.
I hope to install the app with your instructions. I have 2 questions: Can I continue using WhatsApp while Using AirAOL? How can people reach you if they are in another part of the same country and use a regular SIM card?
Hi there! Yes, you can absolutely use WhatsApp...that is my primary communication app outside of iMessage while using Airalo. WhatsApp is also a solution to your 2nd question as well. The type of SIM another person is using shouldn't matter. You will have access to any data-only communication method. iMessage, WhatsApp, Facebook Messenger, etc. That's the best way for someone to reach you 😊
I want to get the new Airalo Discover + esim that would allow me to make phone calls and text. Are the setup instructions and iPhone phone settings for Discover vs the regular airalo esim? Thanks
Hi Peter - there is a lot of overlap between installing the new Discover+ Airalo eSIMs and all other Airalo eSIMs. I am working on a video about these new eSIMs at the moment, but it'll be a few weeks before it's finished. If you follow the steps in my original Airalo install video, you will be most of the way there. You will need to add the global phone number that you are assigned under Settings > Cellular > (click global eSIM) > My Number, that is one of the additional steps. th-cam.com/video/Pi1Cb1tEeSI/w-d-xo.htmlsi=qyvSHKsX2nbbAM8T
Great question! This is personal preference. I generally don't, as using Airalo is equivalent to connecting to the cellular network in your home country, which generally warrants much less concern than a public wifi network. But you certainly can continue to use a VPN for that extra layer of security if you'd like! And of course, if you'd like to appear (online) to be somewhere other than you physically are.
Hi Brian, your vlog was extremely helpful. However I have a question regarding the e-sim installation on an I phone 15 which already comes with an e sim from my provider (don't have a physical sim card that you discussed on this video). When I tried to install the Airalo e sim, I got a pop up question asking if I am trying to install a sim from my provider and whether I should allow or deny access. I got a bit confused and clicked on deny as I thought it meant it was going to replace my US e sim. Please explain how this works with a phone that already has a e-sim from a US provider.
Hi Ramona! Hmm, I don't recall seeing this message during my installation. I have an iPhone 15 now as well, which ONLY has the eSIM from my provider (as you mentioned), but I've also been able to install 2 different Airalo eSIMs as well. Was the eSIM showing under Settings > Cellular after your installation process, or did tapping "Deny" prevent that process from continuing? If tapping "Deny" prevented the eSIM from installing, I would opt to allow access when trying again :)
Brian, normally when I travel I switch my Settings on my "Cellular Data" to off and I switch my "Roaming" to off. Then I am restricted to depending on the Wifi everywhere. So I want to get the Airalo because it makes sense. In saying that, do I still do the above that I normally do and choose Airalo as my Sim as you instructed in your video? or if I switch the above both to OFF, will that prevent the phone from working using the Airalo?
Hi there! If you use an Airalo eSIM, you will NOT want to switch your cellular data setting to off, as this would not only disable your primary SIM card, but it would disable the Airalo SIM as well. You might find my other video useful if you end up getting an Airalo eSIM, where I walk through the full setup process, including how to tailor these various settings you've mentioned! th-cam.com/video/Pi1Cb1tEeSI/w-d-xo.html
Brian, Can I buy MondialEsim Airalo for 30 days before my departure date for Europe which is 30 August? Should I install 48 hours before my departure or install at the destination in hotel ? I prefer to remove my primary SIM . What do you think?
Hi there! Could you let me know which country the Mondial eSIM is for? I cannot locate it. Generally speaking, MOST eSIMs can be purchased and installed well ahead of your trip. It takes arriving in the country which your eSIM is for, and having your phone connect to the local network in order to activate it fully. If you check the "activation policy" row on the eSIM, it will let you know WHEN the eSIM will activate. Feel free to let me know which country's eSIM you're looking at, and I can help you confirm!
@cyleung6048 Got it! So you are looking to buy the Global eSIM then. In that case, you can purchase it whenever you'd like. When installing at home in Canada (which you can do as soon as your purchase if you want), make sure you're connected to WiFi. This way, your phone won't try and connect to a Canadian network on the Airalo eSIM and activate the eSIM prematurely. Once installed, you can turn off the new Airalo eSIM under Settings > Cellular until you arrive at your first destination. If you'd like a video specific to the Global+ eSIM, here's one i made: th-cam.com/video/6eccJhrNV3Q/w-d-xo.htmlsi=0X3JFBj3p32_QPrH Let me know if this is helpful!
Hey Brian thanks for all of your great information- so we have two of us in Europe that are iPhone users and we each purchased aíralo. However, our text to each other are not going through. Did I miss this somewhere in your video? Is there something else we need to do? Thank you for your help.
Hi Lynne! Were you both able to complete the steps shown around 17:56? Try sending a message to your partner's Apple ID email address as opposed to their phone number within iMessage, as their phone number will be disabled like yours while the Primary SIM is switched off.
I used Airlo this spring when I went to Europe for 2 months. Watching your original Airalo video. It was generally easy. I found I used a bit more data overseas. Getting my phone settings properly set was tough for me but I am not tech savvy! Trying to call was toughest but used WhatsApp to call worked. Europe Airalo was super cheap but I am going to South America for a couple months this December and for some reason, it is much more expensive. Unless I used Global esim and then not so bad. Not sure why that is or what kind of coverage I will get?!?
Hey there - glad to hear the Europe trip went well overall with the eSIM! I am not 100% certain about the difference in cost. Airalo essentially acts as a middle man between us users and the cell phone service providers in these different countries, so my guess is that some countries have higher rates than others. The global eSIM would cover you in South Africa though! It would use the same network(s) that the eSIM specific to South Africa uses, no difference there.
Brian - Help. Your videos on Airalo eSims were the the most informative and helpful. But now I'm stuck, and I can't get through to them. Only their "help" pages which doesn't apply. It says that my eSim was installed, but I didn't see those other screens where you had to make choices. And now, when I go to Settings/cellular/ the eSim doesn't show up under eSims. Do you have any direct email or phone to them>. I leave tomorrow...Tuesday,
Hey Greg! Sorry to hear about the trouble. Airalo have historically not been the best with turnaround time on responses, and typically the quality isn't the best either. 2 things I'd check/try first: - Does the Airalo app say the eSIM is installed? Does it give you the option to try and install again? - Have you restarted your phone since installation?
@@briansteph Yes, the app says YOUR ESIM HAS BEEN SUCCESSFULLY INSTALLED. Yes. I did restart my phone as well. So sad. After watching your 3 videos, I was ready to conquer the world. I've shared these three Airalo videos with some friends and family who are traveling abroad. And now this. Thanks anyways for your help.
@@briansteph Thanks so much, Brian. You are as nice as you are in your videos. Airalo actually contacted me on WhatsApp and we walked through the whole thing on my iPhone 14. So, it looks like we are good to go. And all of your tips will still come in handy once I hit the UK on Wednesday. Again, THANK YOU.
Ahh wonderful, glad to hear their customer service is improving - that's great! What ended up being the issue? Hope you have an awesome trip - safe travels! ✈️
Help me!!! Please … I am not a techy but have fumbled through using airlo in Europe … my problem is upon returning all of my group chats ( on iphone) have me in there TWICE so I am texting myself on iPad and iPhone .. when someone removes one of me I am now completely kicked out of that chat and can’t be added in. Usually have to delete all of them and start a new one which is a pain for all involved as well as losing the thread… is there something I am doing wrong or not doing re settings? I can’t find anything on line nor getting any help from Airalo. Please help if you can Thanks
Hi there! I've had this happen as well. Basically what happens is your group chats all have you in there with your phone number before you leave, and then when you are on your trip and your phone number is temporarily turned off, you add another "version" of your contact information into the group chat the first time you message in it with your Apple ID/email address. For better or worse, I'm not part of many group chats, so I can't speak to this super well. BUT, what I can say that is you want to remove the "version" that is specific to your Apple ID/email address within the contacts section of the group chats, and keep the version that has your phone number.
@@briansteph thanks for your advice :) that makes sense. I ended up calling apple support and the lady was able to have me go thru a bunch of stuff to sort out after I deleted and tried to restart group chat that wasn’t syncing with iPad. As I’m not great at this stuff I’m just not going to text my sisters ( group chat) when I go away 😂….. or maybe just on WhatsApp thanks again. Your videos are very informative and have shared with others
Ahh yes, I've found Apple support generally isn't super helpful on the multiple SIMs concept, but I don't get the impression that they deal with it often, or get much training on it. Thanks so much for the nice comment! Glad these videos have helped you and I truly appreciate you sharing them :)
Hey there! The amount of GB listed is not a per-day amount, it is the total amount of GB for that plan. The 7 days listed is the amount of time you are allotted to use up that 1GB. In other words, the plan will expire once you use the entire 1GB, or when you hit 7 days...whichever comes first. Hope that helps!
Hi! Certain iPads can have eSIMs if they have cellular capabilities. If you are purchasing an eSIM for your phone, you could always use the data from your phone on your iPad by connecting your iPad to the phone's hotspot. This way, you only need to deal with 1 eSIM.
I’ve previously commented on this video and mentioned how useful it is. Now that I’ve been getting closer to my holiday, I have a question regarding WhatsApp. I needed to download WhatsApp and used my local phone number. When I am using an eSIM will people be able to contact me with my local phone number? Thanks
Welcome back! The way WhatsApp works is that you use your local phone number to create an account, but you don't actually need the SIM associated with that local phone number to be turned ON in order to use WhatsApp...you only need to have cellular data (via ANY SIM), or be connected to WiFi. The key is to ensure you've created the account prior to leaving on your trip. For example, my sister was in Italy last summer while I was back here in the states. Because she had downloaded WhatsApp and created an account prior to leaving, we were able to have a phone call via WhatsApp while she was gone when she was on WiFi. No phone number needed to be punched in either, because we were already in each other's contact list in the app. At that point, it functions similarly to something like Facebook or Instagram messenger, where you simply select the person you want to start a message to, rather than needing to punch in a phone number. Account to Account messaging, essentially. Hopefully that makes sense!
Hey Brian I’ve watched both of your videos again as I bought the eSIM for my Europe trip today. Your videos were invaluable to help a 60 year old semi tech limited man understand the process. Thank you once again.
@@briansteph had to increase the tip when I learned even more the further along I went. Thanks for the super helpful info! Also, do you know if you are charged anything by just turning on your cell phone while traveling? For example, are you charged to open your phone and see a 2-step verification code if you don't open the message?
Hi there! This video isn't about 1 Airalo plan in particular, but I do have a separate video about the Airalo Global Discover+ plan, which DOES come with a global phone number. Here's that video: th-cam.com/video/6eccJhrNV3Q/w-d-xo.html Hope that helps!
@@brianstephHi Brian, so just to clarify, do you toggle airalo (personal) on and primary (home network) off? Would i still receive messages and imessages etc like normal? Slightly confused about the “switching” too.
Hi there! Yes, that is correct: Airalo eSIM turned ON, Personal SIM turned OFF. If you check out 17:56 in this video, I walk through how iMessages work while international! In short, it leverages your Apple ID (the email associated with it) to send messages to other iPhones/Apple Devices via data. Regular SMS cannot be sent while gone though (to non-iphone users), as your Primary SIM will be turned off. If it were on and you sent SMS texts, that is when you could incur international text charges. Hope that helps :)
Does global esim with Airlo will works in different countries in particular London , Paris and Rome which Im going visit in the this year. No need to buy local esim card from this countries ? thanks for the video it really help us to travel easily without stress.
Hi there! That is correct, the global eSIM includes the UK, France and Italy...so if that is the eSIM you go with, you will be covered in all 3 of those countries without needing to purchased a local SIM from each country. Your service will also switch automatically as you move between countries. If you don't want the Global eSIM, you could also purchase the European Regional eSIM, as it covers all 3 of those countries as well. The only difference with that plan is that it does not include a global phone number, like the global eSIM plan does. Hope that's helpful - glad you found the video useful! Enjoy your trip ✈️
Hi there! Typically not, as 2FA/MFA is usually sent via SMS and not a data-based messaging protocol. However, you could check with your home provider and see if you can receive SMS without getting charged...that is a workaround i have found works in most cases, since making this video. Typically only OUTBOUND SMS can incur international charges, but a lot of phone plans allow inbound international SMS at no charge. If this is the case for your plan, you could always switch your Primary SIM back on before receiving a MFA SMS, receive the code, and then turn your Primary SIM back off. If you do this, I would make sure that Data Roaming is switched to OFF for your Primary SIM, and your default SIM for cellular data remains your Airalo eSIM, so that you don't incur international data charges by accident. I know that's a little complicated and may not work for everyone, but hopefully that makes sense - something to look into a little more if it sounds like a good option for you!
Hey Stephen - yes, will be fine. iMessages use data, including sending things like photo and video. Sending photo and video will use a slight bit more data than a written message, but it goes through the same general way. Cheers!
Super+ guide - thank-you! Question: if I turn OFF my primary line (Virgin/Canada) and just use Airalo, what happens if someone phones or texts my primary #? Will my phone ring and will I receive the text? I understood from one of the comment below, I will receive the call/text ... but if I don't answer the call or respond to the text I won't be charged roaming. Could you confirm this scenario? I use WhatsApp for voice/text from my end (works great!), I'm just concerned about what happens from the other end. Thank-you!
Hi Darryl! If your primary line is OFF, you will not receive phone calls or SMS texts. Senders will hear your voicemail if your primary line is off and their texts will not go through, but you will likely see the texts once you turn your primary line back on. If your primary line is ON but you switch Data Roaming off within that primary SIM card, you will prevent data roaming charges, and your phone will only use Airalo for data. You WILL receive SMS texts (but will not be charged in most cases, double check with Virgin Canada), but COULD BE CHARGED for outbound SMS (likely will be depending on your provider, again recommend double checking...usually per-text cost). None of this pertains to iMessages or FaceTime calls though, as those ONLY use data. Hope that helps a bit! I'm continually trying to learn more about these different services in various situations and will continue to share as I learn more.
Hey Greg! You can only top up an eSIM package that you've already purchased, so you would need to purchase a Global eSIM in this scenario. You could install both prior to your trip, and wait to activate the Global eSIM until you need it.
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@@brianstephDo I need to enter the APN settings manually or is that done automatically when I install the esim? I'm planning to get a global esim.
As long as the eSIM does not activate upon installation, it will not start its validity period and will not expire. I've purchased an eSIM up to 2 months before a trip and had no issues with the validity starting only once I started my trip and switched the eSIM on in my iPhone Settings app.
Hi Traci - exciting that you'll be visiting Italy! There are no transfer options available with Airalo as of right now. What you COULD try (though I have not tried this and cannot guarantee it will work) is log into your Airalo account on your husband's phone (via the app) and attempt to install the Italy eSIM on there. I am not sure if Airalo has safeguards in place to prevent the same account being logged into on 2 separate devices, but may be worth a shot. Alternatively, if you have not installed the eSIM quite yet, you may be able to request a refund. Let me know what happens if you give that first option a try!
Hi, wanted to clarify. I bought “local esim for Vietnam” but now just purchased one for Japan. I should’ve bought regional so I could’ve just used for Asia. Anyway, is there anything I need to do before activating in Japan? Ie: delete Vietnam? Thanks in advance! I msged their customer service but didn’t get an answer.
Hi there! You don't need to delete Vietnam eSIM in order to use the Japan eSIM. You can switch the Vietnam eSIM to OFF, but even if you didn't do that, you shouldn't have any issues. The eSIMs are intended to connect with specific networks, so when you leave Vietnam, the Vietnamese eSIM will no longer be able to find a compatible network to connect to and simply won't work. But because you'll have your Japanese eSIM ready to be switched on in Japan, you won't have any lapse in coverage. Hope that's helpful - safe travels!
@saymsaym101 Yeah of course, happy to help how I can! Ahh thank you thank you - the link helps with getting actual referral credit as opposed to just the discount code. But you can use both together for the mutual benefit which is awesome 😊 Hope you have a great trip! Feel free to send any other questions between now and when you leave. Safe travels! ✈️
Hi Brian - I can't find my original comment so I'll ask my question again and a second one that is very popular: 1. When do we turn one line off and the other on? At the terminals departing and arriving? Does this impact Airplane Mode at all? 2. Receiving SMS two factor authentication codes. This is a big question - many comments on this. With a data only eSim this falls apart. There may be several answers which means its own video. I saw one comment for example that suggest leaving the primary line on but turn data roaming off. I saw another TH-camr try to use the wi-fi calling feature for this. With all the interest this needs a comprehensive answer. And you're the man - people look like they like your explanatory style.
Hi Steve! 1) I generally turn my primary line OFF at the same time I'm switching Airplane Mode to ON (usually once I'm on the plane, about to take off). Once I land at my final destination, I then switch on the Airalo eSIM. Airplane Mode should only be on while on the plane...if you leave it on while trying to use Airalo, it will disable your cellular connections, which Airalo needs in order to function properly. 2) Yes, a hot topic! For those that don't mind the added complexity, I typically recommend that first setup you mentioned: leave the Primary line ON but switch Data Roaming to OFF on that Primary line. This setup works great, as MOST cell providers do not charge for inbound SMS, allowing you to receive non-iMessage "texts" without an international fee associated (I always recommend double-checking with your primary cell provider to be sure). This is something I've learned more about since making this video, and I agree that it could use its own video as well (I appreciate the nice comment and trust to be the one to share on the topic as well!). My wife and I are currently 3 months into a 1-year long journey across the UK/EU, so my time to create/edit videos has naturally diminished a bit. However, I have a long list of videos related to using your phone internationally to make later this year (into next), that will largely draw from the experimenting I'm doing with my phone during these travels. Until then, I'm happy to help troubleshoot/brainstorm solutions through the comments on these videos, or via Instagram message - staying active in these social spaces and enjoy helping how I can!
No problem, let me know if anything comes up! Hope you enjoy Spain as well! We did Sevilla, Madrid and Barcelona last year and had a great time. Safe travels!
Hi, thanks for the video ! but i have not found the answer i was looking for... If I missed it, please let me know. Basically i'm from Europe and currently in Japan using Airalo. After 2 weeks, I realized my primary SIM is activated but has no service. I would like to know how to receive SMS or missed phone call notifications from my home number as I will be travelling for a few months. Can anyone plz help me ?
Hey Ivana! I believe someone asked this recently on one of my Airalo videos, but I can't find the comment. I did a bit of research and essentially found that cell providers have various policies on how long you have to re-enable your Primary line before notifications are considered "undelivered" and don't go through to you. It's a policy that each provider can determine, so it may be worth checking with your primary european provider to see what theirs is. Some are more generous than others. I know here in the states, it seems that the window is generally smaller. Some folks that are even just on a couple week vacation may not return to the US to find missed call/text notifications, depending on how long they're gone and what their provider's policy is. Another option for you may be to leave your Primary SIM turned ON, but disable Data Roaming, so that you don't incur international data costs (continuing to rely on Airalo for data). Most providers (in the US at least) allow you to receive inbound SMS at no charge...it's generally just SENDING an SMS that could incur an international charge (again, dependent on your provider's policy). Some providers here in the states also allow you to RECEIVE/ANSWER phone calls at no cost internationally...only charing you if YOU place a call. I would see what your European provider's policies are on these topics, as this could help you make a more informed decision for your situation! Happy to try and help once you find out as well.
Hello! Cellular Data refers to how much data you have through your carrier, or an eSIM such as Airalo. It is not a term specific to iPhone or Android phones. Is there a particular step that was a bit confusing in the video that I can try and help with?
@@briansteph I’m confused with the “default line- primary and used as personal”, i finished installing airalo, which one should I turn on when I arrived at my destination and I don’t want to be charged by my local network, I want to use my eSIM than my local network, which one should I tick on- primary or used as personal? This is the first time I use eSIM airalo, thanks
In saying that, I want to receive sms from my local contacts, but I noticed after installing airalo, my iMessage button “to turn it on”- is off, how can I enable iMessage?
It might actually be more helpful to check out the video where I walk through the purchase, install and activation process from beginning to end: th-cam.com/video/Pi1Cb1tEeSI/w-d-xo.html Airalo can be used with iMessage in order to communicate with other iPhone users, but it cannot be used to send/receive standard SMS (green texts, typically to/from Android users). The only caveat to this is if you use the Airalo Global+ eSIM, which includes an allotment of SMS and call minutes. You also cannot finish activating your Airalo eSIM until you arrive at your destination, which may be causing some confusion if you are trying to activate before your trip. Ultimately, the Primary SIM should be switched OFF, and the Airalo eSIM should be switched ON during your trip.
First time using airalo, couple weeks ago in Australia and Hong Kong, very slow connecting for ordering uber taxi and google maps for directions, any suggestion ?
slow every where in Australia/ Sydney, Blacktown , Preston slow and no connection for Uber, i ended up use pocket wi-fi Glocalme Numen Air 5G Same way in Kowloon, Hongkong, MaCau , it's taking for ever to connect
Hi Brian, I purchased an Airalo global data package for my friend abroad. I have already sent the QR code to her, but she can't use this data. How can we send the correct QR code to be used by others in different countries? And should I activate eSIM before I send the QR code? Please advise. Thanks
Hi there! I personally don't have any experience installing via the QR method, only the direct method. Activating the eSIM would require installing it, which would attach the eSIM to YOUR phone, not your friends, so I would not suggest doing that. Obviously it was a nice gesture to purchase an eSIM for your friend, but it may be easier for her to purchase it on her own Airalo app. I'm not entirely sure if an eSIM that was purchased on one phone can be installed on another to be honest. It's possible, but i haven't heard of anyone else doing that quite yet. When you say she can't use the data, is she getting some sort of error message while installing? Is her phone unlocked and a compatible phone for eSIMs? Here are the QR code installation instructions from Airalo (which you may have already located): www.airalo.com/blog/installing-a-sim-through-a-qr-code-yes-you-can Sorry I can't provide a more definitive answer, but i'm happy to try and help more if i can!
Thank you for providing such a detailed explanation. Unfortunately, due to the challenging circumstances my friend is facing in Gaza, I haven't been able to get a clear understanding of why the Airalo eSIM package cannot be activated. She mentioned that the QR code I sent couldn't be used. I'm wondering if there's something specific I should do on my cellphone before sending the QR code. This is my first time using Airalo, and your guidance is greatly appreciated. Thank you so much for your assistance and valuable information 🙏
@novi7818 Oh I see! Well again, that's very kind of you to be helping her...I am happy to try my best to help find answers to your questions as well. If she can help us understand a certain error message she's getting or at what point in the process she is having trouble, we might be able to find some info online that we can send her way! Keep me updated, I try and respond daily 🙏🏼
@@briansteph Thank you, Brian! Your kindness is truly appreciated. I'll keep you posted as soon as I get any information from her. I'm grateful for your willingness to help and will make sure to share any details about the error messages or where she's encountering difficulties in the process. Looking forward to staying connected and thanks again for your daily responses!
When I turn on my eSim here in the United States and turn off my primary (I just purchased the Europe Regional) it shows bars like I have service, but I do not actually have service if I try to send an iMessage. Is this normal?
It could be that the eSIM is trying to find a network to connect to (even though it won't be successful until you get to Europe), which is why you see the bars. The fact that it shows as "Not Activated" in the Airalo app is a good thing, as it's not prematurely chipping away at the data package you purchased. You can leave the eSIM switched on if you'd like, as it's not possible for it to activate until you arrive in Europe (I've left that exact eSIM switched to "on" for 4 weeks leading up to a trip to Europe before), so there's no harm in leaving it on. You can continue to use your Primary SIM in the US until you depart as well!
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you are a lifesaver!! I was banging my head against the wall until I got to 11:27 of your video and turned ON "data roaming" haha I appreciate you!
haha I feel that! all of this was very frustrating to figure out until I got some experience with it as well. Glad this helped you out - safe travels! ✈️
Very helpful. This was the only video I could find actually explaining how to turn OFF your home line.
Hi Colleen! So glad this was helpful to you...happy to hear I included all the basics too. Thanks for the comment - safe travels 😊
After watching your other Airalo video (thanks for answering my question there too) and then I found this FAQ video for completeness. I fully appreciate putting content together like this takes time. Have a coffee on me!
Wow, thanks so much for this! We've never had a super thanks before and truly appreciate it...genuinely means a lot! Certainly takes a ton of time and effort to put these together - it's extremely rewarding to know that people are getting use out of them. Thanks so much again! ☕️
This and your previous video have been SO comprehensive, thank you so much. Your delivery, and the way you structure the information is so easy to follow. I was wavering between a few different eSIM providers, but after this video I am totally going with Airalo, a big reason now because of how comfortable I feel with the service, even before installing. Keep on with the great work, subed!
Thanks so much for this thoughtful comment - truly appreciate it! I put a ton of time and effort into these videos and try to provide the most comprehensive & straightforward answers possible. So glad to hear they have helped you...that's the goal! Thanks again - safe travels ✈️
Exactly my words. Hats down for comprehensive explanation. Right to the point yet everything explained. Impressive.
Thanks so much, appreciate the comment - so happy to hear it was useful and succinct enough!
Clear and concise. Thank you!
Glad it was helpful, thanks for the nice comment! Safe travels ✈️
I would keep "Turn on this line" for your main or home SIM toggled ON (or green) as it is necessary to receive SMS on your home phone number to continue accessing some apps and making online purchases. The most important to avoid unnecessary charges is that data roaming on your main or home SIM is toggled OFF.
Thanks for the comment! I did mention that later on in the video as an option, but tend to air on the side of caution with initial recommendations. I also know there are still some phone plans out there that could charge for inbound SMS. But what you mentioned is the setup I use personally most of the time, and have started to recommend to certain folks who feel comfortable navigating the various settings in their phone to make it happen.
@@briansteph, if it is in the US maybe. In most other countries, it probably isn't an issue. If one uses prepaid and does not have any credit left in their main balance and the policy is to charge, then the user will probably not receive the SMS anyway. Perhaps set a low spending cap on roaming if one is panicky about this.
Yes, it's mostly the older/legacy plans that could run into an issue with being charged for SMS...that's why it's tough to make a blanket statement and tell everyone that it's ok to leave that primary line on (with data roaming off) and guarantee no international charges, since I don't know the details of their phone plan. Though I could certainly do a better job of mentioning this as an option with the disclaimer to check the details of your phone plan, specifically around policies regarding international inbound SMS.
@@briansteph, sure. Alternatively, if their existing contracts are almost up, maybe they should also speak to their mobile providers to see if they offer contracts that do not charge to receive SMS abroad. I can understand why receiving overseas calls and MMS could be charged - the receiver has some control over whether to take or open it.
Yes absolutely, I agree! And with nearly all mobile plans providing the ability to receive SMS abroad for no additional cost, it shouldn't be hard to move into a plan that has this feature when renewing. Great thoughts, appreciate you sharing!
Best and most easy to understand tutorial! Others skimmed over what to do within settings, but your video was excellent. Thank you!
So glad to hear this helped you and that i didn't skimp on the important parts 😅 thanks so much for the nice comment! Safe travels ✈️
Great freaking video! Thanks for answering not only Airalo questions, but I learned a ton about my iphone in general! My husband overheard this video and said "he must be some kind of engineer!" FMI, our son IS an engineer and he would be rolling his eyes explaining this to me!
Hey Julie, thanks again for the nice comment! This is super encouraging to hear and I'm so glad it was helpful to you 🙂
Haha, sometimes I wish I were an engineer - would certainly be making a lot more $ going that route! I had a job in corp america for awhile where I was a "new hire coach" - my job was to train new hires and give them "real world" experience. A huge part of that is teaching in a way that isn't condescending, not acting superior (because none of us are superior to anyone else just because we have knowledge on different topics), while also explaining at a 1st grade level. I firmly believe everyone deserves to be taught things they've never had experience with in a respectful and encouraging manner...just treating everyone like a normal fellow human 😅 Hopefully that's conveyed in these videos!
This video is incredibly helpful!! I really appreciate you taking the time to create the video and provide answers to many of the common questions out there (in a way that was easy to understand). I learned A LOT about my phone in the last 25 minutes. haha
That's so great to hear, thanks for the nice comment! It's encouraging to hear that these videos are helpful to people...glad you were able to feel more comfortable with the concepts after this. Safe travels! 😊
Amazing video! This is my first time to try using an eSIM and both of your videos are clear and easy to understand. I’ve saved them so I can watch again before I need to purchase the eSIM. Thanks again.
Awesome, so glad to hear more than one of the videos was helpful to you! Feel free to send questions along the way, happy to do my best to help. Thanks for the nice comment - safe travels! ✈️
Brian, I really appreciate your videos on this subject. I'm not super tech savvy and you explain things so they are really easy to understand. Keep up the amazing work.
Thank you so much for the thoughtful comment Joseph, that means a lot! Super happy to hear that they're helping you as well...that's the goal 👍🏼 Safe travels - thanks again! ✈️
BY FAR You explain everything is a easy to understand manner. Much appreciated and will be checking out your other videos. :-)
Thanks so much for the nice comment! Very happy to hear these videos are useful to you 😊 safe travels!!
This is a fantastic video with all the answers from an obviously knowledgeable fellow. Much appreciated!
Thanks so much for the nice comment Bradley! Glad you found the video useful. Safe travels! ✈️
Good on you Brian & Steph! I like the fact that you take time and effort about going into the details and not assuming that, we normal mortals, know things, even if they apparently sound quite basic.
Hey Bruno, thanks so much for the nice comment! I definitely make a huge effort to not assume everyone knows everything about a topic, and make sure the basics are covered. It can be intimidating to try and learn how to use an eSIM (and technology in general can be overwhelming to a lot of people), so I try and stay cognizant of that as I put these together. "Teach how you wish you would have been taught" is something I think about a lot. Thanks again for the comment, means a lot!
This was very helpful. I find the installation process confusing because when I read the steps, but don't really understand what I'm doing - I'm just following the steps as written. You answered a lot of my questions which will make it easier next time I install an Airalo eSim card.
Hi there - so happy that this was helpful to you! I am a visual learner as well, so seeing something be done as opposed to simply reading the steps is much more useful to me. Safe travels 😊
Really thorough review - thank you!
So glad it was helpful - thanks for the nice comment! Safe travels ✈️
Well done! Thank you! Subscribed. 🎉
Thanks so much, hope this was helpful!
I'm going to save this video for future travel. Thanks for the discount code!
Hope it's helpful when the time comes! You got it - safe travels ✈️
Brian, lots of great information thanks for that , only thing is for us that aren’t as tech savvy or maybe somewhat older (I’m in my 70’s) is the speed at which your talking at. The clarity of what you’re saying is great it’s just I’m gonna have to loop several segments just so I can use the information. But, there certainly is lots of great info here.
Thanks for the comment Steven, and I'm glad to hear you're able to get some value out of this video! I agree it can be tough to soak it all up on the first play-through, but it is nice to be able to go back and only watch the bits you need some extra clarity on. It's a tough balancing act making these videos, as the younger generations have such short attention spans (i am guilty of this often), whereas other generations have more patience. The other tough bit is that TH-cam tends to promote videos more if your watch time % is higher. In other words, if my video was too long and the average watch time was 10%, it wouldn't get recommended to as many people as a similar video with an average watch time of 35% (for example). I didn't understand this much until making my own videos, but I can understand why other TH-cam creators try and pack a lot into a single video.
Happy to help answer any questions you may have as well! Feel free to leave more comments and I'll answer as soon as I can. Safe travels!
Awesome video bro! You have been really helpful with explaining the Airalo eSIM from purchasing to installing to how to use it. You are a tremendous help! Thanks again bro! 🙌
So great to hear, glad it's been helpful to you! Thanks for the nice comment, appreciate it a ton - safe travels ✈️
This was a helpful video. Thanks for taking the time to explain everything.
So glad you found it helpful, thanks so much for the nice comment! Safe travels ✈️
just got the iphone 15 and first time traveling internationally with it. learned a lot from this vid, about to get the airalo app. also disabled a bunch of apps I havent been using recently to reduce the data usage. cheers!
Awesome, so glad to hear this helped you out! Thanks for the nice comment. Safe travels! ✈️
Thank you Brian! You have eliminated a lot of frustration. Awesome!!
Glad to hear it Kathy, thanks for the nice comment! Safe travels 🙂
This guy deserves much more subscribers…..
Appreciate that, it means a lot! If you know anyone who would enjoy the channel, feel free to send them our way 😊
I checkout your other video. I purchased it on sale and also got the the discount from your code. Thanks to your video, I purchased it.
That's great to hear, glad you were able to get a discount! I hope you enjoy using Airalo and that it helps you. Safe travels 😊
Amazingly helpful again, thanks so much!! Headed to Central America and going to try it out, hopefully it works well!
Pro tip for anyone going to more than one country:
Do 5 minutes of research to see which cell phone carrier Airalo will use for that country with the Regional Plan and the singular country plan. If the carriers are different, google which one is better and then go with the better carrier for what you need! I bought a separate eSIM for Costa Rica and Panama which I will be using next week because the carriers for each country's plan are better than the ones on the regional plan! Will try to come back and update how it went. :)
This is a great tip and something I didn't even notice - appreciate you sharing this, thanks so much!
I appreciate your quick and clear and informative instructions and answers. Thank you SO much!
you got it, happy to help! safe travels 😊
Awesome video. Answered all my questions. Thank you very much!
So glad to hear it! Thanks for the nice comment - safe travels ✈️
very nice overview - thank you so much!
So glad it was helpful, thanks for the comment! Safe travels ✈️
Thank you for this informative video. I will be traveling tomorrow to Mexico and will use the information you gave. Ill send a feedback when I come back. I just purchased the Airalo eSim before watching your video. So no $3 off for me.
So glad the video was helpful, Maria! I hope you have a wonderful time in Mexico - safe travels 🙂
Brian great video. Thanks for the code. Saved $3us. You say in the video that if you buy a top up package that Airalo uses the original purchase package before using the top up.
Airalo video states it overrides what’s left on the original package. 😮 Thanks again Chris
Hey Chris - thanks for the comment! That is strange about what Airalo has stated...I have experienced the opposite (what I stated in the video) personally during my travels. Could you share the video you found of theirs? Maybe something has changed with their policies. I am currently traveling abroad, so I can re-test this soon if needed!
Thank you for the great explanations. It helped me when traveling in Italy for 2 weeks. One new piece of information I learned was that under the Airalo eSIM setup on my iPhone, under cellular data, it prefilled in “wbdata” on the line called APN, but did not prefill it on the line called LTE SETUP. I noticed that in one of the views in your video it was filled in both places. So, When I updated my Airalo setup to add “wbdata” under LTE SETUP it finally worked/connected. I suspect it was needed because I was in more LTE areas.
Anyways, thank you for the helpful video and I will be sending you some money. 😊
So glad to hear this helped you, and hope your trip to Italy was great! We will be there next month and can't wait.
That's good to know about the "wbdata" text...I have noticed that most time it prefills, but other times it does not, so that's great to be aware of going forward. Thanks for mentioning!
Very much appreciate your support, thank you much!
Great insider info into Airalo!
Glad you think so, thanks for the nice comment! Safe travels ✈️
Super Helpful. Thank you!! I’m going to try out Airalo for China. I’ll update everyone on how that goes after my trip.
Awesome, glad you found it helpful! Would love to hear how the trip goes for you - safe travels ✈️
Thank you very much for these clearly explained videos!
Thanks for the nice comment Cheryl, so happy they were helpful! Safe travels 🙂
Very detailed and very helpful. Super thanks!
Glad you found it helpful, thanks so much for the nice comment! Safe travels ✈️
First of all I would like to say a huge thank u for made this video so simple and easy to understand. I’ve watched ur video over and over again!! 😂U have explained everything very clear in detail. It’s very helpful before my trip the next day😅.
I’ve one question so in my
Iphone setting if I decided to leave the primary sim turn “On” but down the bottom below that it says “Data Roaming” and I selected off. Is it still ok like it won’t get data roaming while I’m oversea? Or is it safer to just leave the primary line off better? Thanks 🙏
Thanks so much for the nice comment! I'm glad this was simple and easy to understand - that's the goal 😊
Yes, that is ok for the data portion - you would certainly want to keep Data Roaming "off" on that SIM. Another setting i would suggest turning "off" is "allow cellular data switching" under Settings > Cellular > Cellular Data. This will make sure that your data is only being utilized by the Airalo SIM (you'll also want to make sure that your Airalo SIM is selected in this section).
Keep in mind that if your Primary SIM is on, you will still receive SMS texts and calls. Receiving these shouldn't cost you anything, but if you place a call or send an SMS, there is a chance you will be charged by your carrier (depending on their specific rules - worth checking).
Hope you have a great trip!
Great video. However, a helpful tip I just used in Europe.
You can keep iMessage in your primary number.
Keep primary line turned on. Disable data roaming.
Set cellular data to your airalo eSIM and disable data switching.
This allows you to receive calls and sms (2 factor authentication). As long as you don’t answer calls/respond to texts, you won’t get charged.
Do this before you leave
this is great, thanks for sharing this! it helps confirm what i've been experiencing on my current trip in Europe. who is your cell service provider at home, and are you in the USA?
Although what I don't know is, can you receive SMS (for 2FA most likely) for FREE with every primary service provider? For example, I have Verizon and i learned that one of their benefits is that they allow the ability to receive SMS at no charge from any country (but not send SMS for free). I wonder if that is true of most providers...that's something i need to research. I would be hesitant to make a blanket statement that says EVERYONE can receive SMS at no charge until i research that a bit more...which i will do when i get home, and likely make a video about.
Thanks again for sharing, this is helpful to know!
@@brianstephhi brian! Couple of questions. When abroad can I turn mobile data on and off as i please to save on the data especially where wifi is available, just how you would in your home country? Also, if i purchase a global esim and install it, when and how do you activate it as my home country has a supported network but i only want to use it in my holiday destination so would I toggle off until I get there? Or activate when i am there? Aordy if i have missed this! Just to confirm, data roaming off, switching off - would i still be able to use imessages on apple iphone?
Hi there! Yes, you can toggle mobile data on and off to save data. If your phone is connected to WiFi, it should be using data from the WiFi network as opposed to your Airalo eSIM anyway, but it doesn't hurt to switch the mobile data off just in case.
I actually had the same concern about the Global eSIM activation process, because one of the supported countries is the United States. I thought it would activate as soon as I installed it while in the US, but it did not (thankfully).
I made a whole video about that Global eSIM where I walk through the whole process...you may find it useful!
th-cam.com/video/6eccJhrNV3Q/w-d-xo.html
Yes, you can still use iMessage on your Apple iPhone! I do this while I'm out of the country as well :)
Im kinda confused you said to leave it on to receive calls then said as long as you dont pick up or respond to texts you wont get charged could you explain pls
Hi there! Typically only OUTBOUND communications incur international charges. With most cell providers (in the United States at least), you can receive SMS without getting charged. It is only if you SEND an SMS that there is a potential for incurring a charge.
Super helpful! Thanks👍
You got it! Safe travels ✈️
Very nice and useful video
Glad it was useful to you Jorge, thanks for the nice comment! Safe travels ✈️
That was excellent. Thank you.
Glad it was helpful Michelle! Safe travels 😊
How many devices can you use and does your destop get the same internet?
Hey! The eSIM can only be installed on one device, one that has cellular data/SIM capabilities (phones/some tablets). You can share the cellular data via hotspot to other devices though!
best thing to do is open whatever case you have on your phone put a piece of thin packaging tape on the inside of the case and just keep a sim card opener and any sim you have taped to it. its a perfect solution and you dont even know that the items are there done this for all 7 trips outside the us works every time
Clever! If you're using an eSIM, you can leave that existing SIM in your phone with no issues, which may save you some trouble. This is a great idea if you're buying a physical SIM !
Omg, thx so such detailed instructions!! Will totally use your code once I’m ready to purchase. I’m taking a trip to Indonesia but I will have 2 layovers in Singapore and Taiwan. Do I need to purchase an ESIM for all 3 places?
Hi Ana, glad this was useful to you! Sounds like a great trip you have coming up 😊 Here are a couple of options:
- Purchase the Asia Regional eSIM, which covers all 3 of those countries
- Only purchase an eSIM for Indonesia if you're only going to be at the airports in the other 2 countries. Most airports have free wifi, which is usually enough to tide you over on layovers 😊
Ditto on 2 factor authentication, which works great by redirection the security code from text to email, which should already be in your banking profile. Of course test before your trip.
Yes, agreed! Testing before the trip is a great idea. Thanks for the comment :)
This is so detailed & helpful! But I have a question. I’m boarding my pet but if I call to check up on them from another country, would I still be able to call from my primary phone line? How would that work..? Thanks again!😊
Hi Meggy! You could certainly still make a call from your primary line, though there will likely be an international charge for doing so...I'd check with your provider and see what the rates are. It's usually either per minute (and can also depend on sending/receiving country), or there are also other providers that do "day passes" for around $10/day, where any call or outbound SMS on your Primary line triggers the $10 international charge, but then you have unlimited services for 24 hours on that line.
As long as you are ok with whatever your provider offers, what you can do is when you need to place a call to the boarding facility, go to Settings > Cellular > SIMs and temporarily switch your Primary line back ON. Place the call, and then I would turn that Primary SIM back off.
Another alternative if the boarding facility can accommodate is being able to reach out to them via email, or maybe if they have an IG page that you can DM/video chat through. Some businesses also have WhatsApp accounts (but I find that to be most common in places like Europe more so than the US/Canada). May be worth asking though!
Hope that helps 🙂
Holy smokes what a in depth video! This was a much needed watch so I appreciate this a lot! I have one question you almost touched on. If I'm on wifi and turn on my primary line to txt/call does this incur international charges?
Hey Andrew, glad this was helpful to you - thanks for the nice comment!
It depends on what app you're using and your cellular settings. If you turn your Primary line back on, your phone will likely re-set that line as your primary line for cellular data (although you CAN switch it back to the Airalo eSIM). If you're on wifi, this wouldn't be an issue, as long as you're using a data-only app. However, data only apps like WhatsApp would not require that your primary line be on in order to use. If you are sending standard SMS texts or placing calls VIA your phone number, that is when you will likely incur charges.
This is probably a bit confusing, but essentially all the communication methods mentioned in the video would not require that your Primary line be switched on. If you turn your Primary line on, whether or not your on wifi doesn't matter, because your Primary line's communication methods don't use wifi.
If you want a little more explanation, i can try in a different way if you give me a specific scenario!
@@briansteph Okay So...First, since the primary line is off I won't be receiving imessage texts/calls from back home correct?
Let's say I connect to wifi and turn the primary line back on to check if anybody texted me (iMessage) or to send a iMessage with my primary number. Will that incur that charge? (I understand these questions should be directed to my phone carrier lol so I appreciate your time.)
Also, I just watched your other video (Getting started w Airalo) and you mentioned you're still sending texts through iMessage since thats through data (unlike the green sms texts), those texts are through the email you set up correct, not through your primary plans phone number (since its off)?
@@briansteph I totally understand the WhatsApp option also since its using data only, so thanks for that! Just curious about my primary line once connected to wifi
Yes exactly! iMessages (blue texts) can still be sent to/from other Apple users, it's only non-apple users (green texts) that you would not see while your primary line is switched off.
To put it simply, your Primary line and wifi are completely unrelated. Connecting to a wifi network does nothing for your primary line, aside from switch your data source. Using Airalo is the fix for not needing your primary line's data while international. Standard texts (SMS) and regular phone calls through your primary phone number will always use your cellular service and not data.
Now if you really want your primary line enabled while international without incurring charges, that is possible, as MOST cell providers only charge you international rates on OUTBOUND calls and SMS, with INBOUND being free of charge (double check with your provider). The setup to leave your primary line on in a limited capacity is a bit more complex, but i'll note the differences:
- Once your Airalo eSIM is turned on, under Settings > Cellular > Cellular Data, select the Airalo eSIM as the default for data and turn OFF the option that says "Allow Cellular Data Switching"
- This will prevent your phone from trying to switch to your primary line for data if Airalo's service is ever weak
- With this setup, you will still receive regular SMS and calls (which should be free of charge), but if you send an SMS or place a call, it is likely you will incur a charge
- When you send a message in iMessage (particularly when to another Apple user), there should be an option at the top of the message showing which SIM the message will come from. When sending to another iPhone user, it's best to use "iMessage" (blue bubbles), which is data only, so select your Airalo eSIM before sending, as to not incur a charge on your primary line
This setup isn't hard to get initially set up, but there is some nuance that surrounds it that can be confusing. So if you're not comfortable with all of the cellular settings in your phone, I tend to not recommend doing this. The only time I do it personally is to receive a 2FA text if that's my only option for 2FA.
Great video - thank you. Question….if an android user sent a text to an Airalo esim equipped iPhone, would the iPhone receive it? Assume the iPhones regular sim is turned off?
Hey there! No, the iPhone would not receive a standard SMS text if the Primary SIM was off. Phone numbers are tied to a SIM, so if the SIM is off, so is the phone number. You could send a message on WhatsApp to the iPhone user and they would receive that though! SMS requires the Primary SIM to be enabled, unless the alternate SIM comes with a phone number that can send/receive SMS (in which case, the SMS would need to be sent to that alternate phone number). Only the Airalo Global+ eSIM comes with a phone number (as far as Airalo goes) at the moment.
Regarding those email addressees at 20:24, I noticed you cannot have the email addresses checked in the bottom box at the same time with my phone number. Do I just leave the phone number checked then?
Hey Sean! Once you turn your primary SIM off, it will automatically be removed as an option in that section.
Fabulous! Thanks
Glad it was helpful Andrew - safe travels!
Thank you. I feel much more confident to install this app now. Random question though, I’m on an automatic upgrade program with my mobile provider and must upgrade to a new phone before I leave for Europe. Will I be able to have my phone unlocked? Or is this only a question for my provider? Thanks
Hi there! Typically phones from the carrier are locked to the carrier, and usually you need to completely own the phone with no payments for 30-60 days (depending on the provider) before they would approve an unlock request. So i would check with your carrier, let them know your situation and see if they can work with you!
Hi Brian! I recently used your wonderfully explanatory videos to install and successfully use Airalo esmins for over a month of travel in Portugal and Spain. Worked wonderfully. Thank you so much! I am now home and have activated my primary esim and deactivated my Airalo esim. But my phone function has not returned fully to normal. My texts show as coming from my phone number and not how my contacts have me saved, and I see a boxed P, assuming for primary, at the beginning of each text. Also I'm unsure of the import but are a different color, apparently formerly blue and now green. Also when calling my daughter who was with me for two weeks of the trip and also on an Airalo plan with your help I am given an option of what line I want to call her from. Hasn't happened with other calls. I am thinking about deleting the Airalo esim but not sure that would make any difference. You seem to have a wonderfully busy and exciting life, but if you have a chance to pop in with any guidance I will be very grateful!
And as soon as I sent that I was able to fix the messaging issue while reviewing your videos. I apologize for taking your time and again thank you so much for your very user friendly videos! I just saw below that you and Steph and doing a year of nomad! I hope it is mostly filled with wonderful experiences and people! Thank you again!
Hi Cathy! So glad this resolved itself. I have found that some of what you've mentioned has happened to me as well when returning home. Restarting my phone has helped in the past, i haven't needed to delete any eSIMs quite yet.
If any of these issues come back, feel free to message again and I'll help troubleshoot as much as possible!
Ah yes, thank you so much! We are about 11 weeks into our journey and loving it so much. We are extremely grateful for all the experiences and opportunities, and still wake up every day astounded that this is our life right now 😅
Safe travels - maybe chat again soon! 😊
@@briansteph I truly think I got it! Thank you
Brian, if I'm using the Airalo Esim in Europe, will apps on my phone work as normal? Such as banking, Google translater, Airbnb, Maps, etc. Thanks for your tutorial! Very good info.
Hi Bob, yes they will continue to work! I have used all of those apps and more while using an Airalo eSIM in Europe. All of those use data only, which is what Airalo provides. Glad you found the video helpful - safe travels! ✈️
Thank you. I’m wondering if I will still have access to my iPhone’s hotspot with an eSIM. Do you know if hotspots work also?
Hi Vivian - hotspots still work, yes! I chat through that at 12:44 in the video 🙂 Steph uses my hotspot all the time while I'm exclusively using Airalo - works great!
SO USEFUL ! THANK YOU!
You're welcome - safe travels! ✈️
so detail. Thank you so much.
You're welcome Ariam, thanks for the nice comment - safe travels!
I am having an issue with my iMessage working properly. Some of my iMessage contacts only get my imessage if I send them one first. I’ve followed all the steps in this video. When I go to settings and then iMessage the You can receive iMessages to and reply from shows up but not the Start New Conversations from. An error message comes up that says an error occurred during activation. Try again. It keeps saying waiting for activation. Am I missing something?
Hi there Sharon! Happy to do my best to help with this.
From my experience, it is best to initiate the iMessage conversations from your end while abroad, particularly if the person you are contacting has not had an iMessage conversation with you before while your primary line was off (while traveling internationally). It's also a bit less confusing for the person on the other end, especially if they aren't too tech savvy, as it is a sort of unconventional way to think about "text messaging" someone.
When you send an iMessage while abroad, you are doing so via the email address associated with your Apple ID as I showed in the video. On the receiving end, your friends/family are seeing a message come to them in a separate message thread from an email address (unless you had them add your email address associated with your Apple ID to THEIR contact info for YOU in THEIR phone prior to leaving, in which case the message would show up in your existing conversation thread with that person...that is best practice and I recommend having friends/family do that). Either way, they can easily respond to you in this scenario.
Now, if one of these friends/family members was trying to initiate with you, they have to be mindful of where they're sending the message to. This is a common point of confusion and the most likely reason to feel as if the messages aren't working. If they simply try and use an existing message thread between you and them in their Messages app, there is a 99.9% chance that the original conversation thread was created between your actual phone numbers (the one you have disabled - associated with your primary SIM - while traveling internationally). If this is the case (which it likely is), their message is going to be directed towards your temporarily-disabled phone number, and not your email address associated with your Apple ID, and in turn, you will not receive it.
In order for someone to message you in this scenario, they would have to start a new message thread with you in their Messages app by typing the email address associated with your Apple ID in the "TO:" field. This way, the message gets directed to something that is actually active on your end.
So long story short, the EASIEST way to address this IS to initiate conversations in Messages with people who you know or think you will be contacting while away, as it's less confusing on their end.
As for the error messages, I have not encountered those particular ones, but I have had some success with other errors by restarting my phone, turning iMessage OFF and back ON again, and/or turning the Cellular Data setting OFF and back ON again.
Let me know if this helps or if I can clarify further!
Hey, thanks so much for your quick reply and your helpful information. This has helped a lot.
@sharonstrachan6906 awesome, glad to hear it! let me know if anything else comes up and i'll do my best to help. Safe travels ✈️
Brain, thank you so much for your great video on Airalo it’s been very helpful. I have a question regarding email. Will I be able to use my email using Airalo data? Can I send pictures through email? Or do I have to be connected to Wi-Fi to do this? Is it possible to do this through Wi-Fi? (Sorry I’m not very tech savvy). Also, I believe you mentioned iMessages will come from your email. Does it have to be your iCloud email? Or will another email address also work? You mentioned being able to add an email to your profile at the top of settings on your iPhone, currently only my iCloud email shows in my profile. Thank you for your help!
Hi Abel, thanks for the nice comment! So glad this has been helpful to you.
Yes, email (and sending photos via email) requires data, which is what Airalo is providing you...so you're all set there!
For iMessage, it is whatever email is associated with your Apple ID. You can change that Apple ID email address with Apple though if you wish! If i recall correctly, this can be done via iCloud. Sounds like for you, your @icloud email address is your Apple ID email currently.
Let me know if you need some help with that, i can locate a resource for you!
how can one receive iMessages at their primary/home number but avoid roaming charges?
Hi there! Sending/receiving iMessages naturally only uses data, whether you are on your normal phone plan through your primary SIM, or something like an Airalo eSIM. That said, there is no way to NOT use data when using iMessage. You can still use iMessage while your Primary SIM is disabled, either through wifi or an eSIM, but those iMessages get routed through your Apple ID email address rather than your phone number.
If you are talking about regular SMS text messages (green bubbles in the Apple Messages app, which would typically be seen when communicating with an Android-based phone, or if data was disabled on your phone), it is possible to RECEIVE those SMS texts in the Messages app without incurring an international charge (true for most US-based providers at least, but double check with your provider), but SENDING an SMS internationally will almost always incur an international charge. There is a way to setup your phone in a way that would accommodate this, but I don't recommend it to most people as it can be very easy to accidentally trigger an international charge...it requires being hyper aware of how you're sending messages in the Messages app. I can go through the details of that if you'd like!
Two more questions… 1. Does Wifi Assist need to be off? 2. I have a layover in another country, so can I turn on and use that Airalo esim or should I wait until the actual country esim was purchased for.
My friend turned off wifi assist
Hey there!
1) Wifi assist is a personal preference. All that does is if you are on a wifi connection that is not strong, your phone will tap into cellular data to make up for the weak connection. If you turn it off, that means that if you're on weak wifi (at a hotel for example), you may have a slow connection or no connection at all, because your phone is ONLY relying on the wifi and not tapping into your cellular data (Airalo in this case). I leave wifi assist on personally, but leaving it off would give you more control to choose when you use your airalo data. A personal preference really.
2) You'll only be able to use the eSIM when you're in a country that eSIM supports. So if your layover country is not listed as a supported country on the eSIM you purchase, it won't do you any good to switch it on in that country, as it cannot complete its activation process or connect you to the cell networks there.
You could consider a regional eSIM if you'd like that extra coverage. For example, if you're taking a trip to Italy but have a layover in Paris, you could purchase the European Regional eSIM rather than the Italy-only country eSIM. In that case, you could activate the eSIM during your layover in Paris and have coverage there. You can also generally get away with using airport wifi on layovers as well.
Hope that's helpful!
Hi! Thank you for making this video!
Can I cancel my phone plan with verizon once I have started using airlo abroad? Would I loose my phone number in that process? I'm a little confused on this part.
Hey Julia, thanks for the nice comment!
I would only cancel your Verizon plan if you plan on permanently leaving the country, or plan to be there for an extended period of time (several months to a few years). If you cancel your US phone plan, you will lose your phone number. If you are going to be gone for a long time/permanently and want to keep your US phone number, you could consider looking into porting your US phone number to Google Voice. It's a one-time fee of $20, and while it won't be that useful to you while you're gone (unless you pay international rates with Google Voice), you can at least know that if/when you go back to the US, you can start using your same phone number again.
Hope that answered your question, but let me know 🙂
When I was installing and activating Airalo, I clicked “Primary” as the default line, as the Cellular Data as well as the imessage / facetime.
Does that mean that I will be receiving traditional SMS and traditional calls via my Primary Carrier e-Sim when I am already travelling even if I turned off my Primary Carrier e-Sim on the setting menu and thus getting international calling & texting charges?
If so, what can I do? Please advise. Thanks
Hi there! It's not a problem if you selected this during the installation process. All you're doing in that step is controlling some settings in the iPhone's Settings app, which can all easily be switched later.
If you go into Settings > Cellular > eSIMs, you can see which SIMs are turned on and turned off. Primary is the default name for your cell service at home. This is the line you will want to make sure is switched off during your travels, with the Airalo line (sometimes defaulted to Personal or Business if you do not choose a custom name/label for it during installation) being switched on during your travels.
With your Primary SIM disabled, you will not be able to send/receive those typical calls and SMS like you can at home, making it impossible to be charged international rates.
Let me know if that makes sense!
@ thank you so much for helping me understand. Thank you for your videos too. I learned so much.
@lau2A68 of course, happy to hear that! hope you have wonderful and safe travels ✈️
Thank you thank you thank youuuuu!!
Glad it was helpful!! Thanks for the nice comment 😊
Hi Brian, I have another question. If we have multiple email addresses on our iPhone, will receive emails to all our accounts with the Airalo Data plan? Or will we only get emails on our iCloud email?
Hi Abel! You will continue to get emails to all of your email addresses via any of the email apps such as Apple's "Mail", Gmail, Outlook, etc.
Makes sense; but my concern is when my plane lands in Mexico and I take my phone off of Airplane mode; and intend to do the Airola as my new primary default; during those few minutes; what’s to stop my phone roaming until that happens and get charged $15 Roam like Home charge my provider Virgin Mobile charges by the day if I engage the phone on any given day.
Do I set Airola first in the settings and then turn off the Airplane mode to avoid that initial gap?
Best practice would be to switch off your Virgin Mobile SIM card prior to your plane departing for Mexico, and then switch Airplane Mode on. That way when you land and switch airplane mode back off, your Virgin Mobile SIM card will still be disabled, and unable to make any connections with the local networks (which would in turn cause roaming charges).
When you switch your Mexico eSIM on after landing in Mexico, it will automatically become your phone's default SIM card, as it will be the only SIM enabled and available for your phone to select from. Mexico eSIMs through Airalo do not finish activating until you arrive in Mexico, which is convenient since that allows you to go through the whole purchase and setup process long ahead of your trip if you wish.
Hi Brian, this was really helpful, thank you. Just one thing, I have just purchased the Global talk and text Airalo esim and when I texted them to enquire, they said that to use WIFI I have to turn off Cellular Data.
Hi Fran, glad you found the video useful!
Wonderful, I just recently used that SIM as well. If your phone's WiFi is turned on and you connect to a wifi network, your phone's cellular data can still be on. Once connected to WiFi, your phone will be leveraging the wifi network for data, rather than your cellular plan (Airalo eSIM in this instance). In other words, your phone will not be draining your eSIM's data allotment while connected to a wifi network. You can turn cellular data off during this time if you wish, but it's certainly not required.
Hope that's helpful!
@@briansteph Hi Brian, it's weird that Airalo Support replied "Please note to turn OFF your Cellular Data when using WiFi to avoid your data being used". I replied: "So it doesn't automatically turn off when I use Wifi?". Airalo replied: "Sadly no you have to turn it off MANUALLY".
@user-jg9xy2ux4g from experience, i can tell you that is not true. The only possibility of Airalo data being used while on a wifi network is if the wifi network is so slow that your phone automatically switches you back to cellular data. So if you would like to prevent that from being a possibility, you can disable your cellular data while on wifi...but again, i do not see it as being necessary. Airalo support is notoriously inconsistent in their messaging, and I've even had them relay inaccurate information before. Great product, poor support backing it. I know it's frustrating to get mixed messaging as well, but I feel confident after having used multiple of their products on 5 separate occasions.
I hope to install the app with your instructions. I have 2 questions: Can I continue using WhatsApp while Using AirAOL? How can people reach you if they are in another part of the same country and use a regular SIM card?
Hi there! Yes, you can absolutely use WhatsApp...that is my primary communication app outside of iMessage while using Airalo.
WhatsApp is also a solution to your 2nd question as well. The type of SIM another person is using shouldn't matter. You will have access to any data-only communication method. iMessage, WhatsApp, Facebook Messenger, etc. That's the best way for someone to reach you 😊
I want to get the new Airalo Discover + esim that would allow me to make phone calls and text. Are the setup instructions and iPhone phone settings for Discover vs the regular airalo esim? Thanks
Hi Peter - there is a lot of overlap between installing the new Discover+ Airalo eSIMs and all other Airalo eSIMs. I am working on a video about these new eSIMs at the moment, but it'll be a few weeks before it's finished. If you follow the steps in my original Airalo install video, you will be most of the way there. You will need to add the global phone number that you are assigned under Settings > Cellular > (click global eSIM) > My Number, that is one of the additional steps.
th-cam.com/video/Pi1Cb1tEeSI/w-d-xo.htmlsi=qyvSHKsX2nbbAM8T
Do you keep the airplane mode on or off??
Hi! It should be off. Check 13:23 for that question.
Does one need to continue using a VPN with Airalo?
Great question! This is personal preference. I generally don't, as using Airalo is equivalent to connecting to the cellular network in your home country, which generally warrants much less concern than a public wifi network. But you certainly can continue to use a VPN for that extra layer of security if you'd like! And of course, if you'd like to appear (online) to be somewhere other than you physically are.
Hi Brian, your vlog was extremely helpful. However I have a question regarding the e-sim installation on an I phone 15 which already comes with an e sim from my provider (don't have a physical sim card that you discussed on this video). When I tried to install the Airalo e sim, I got a pop up question asking if I am trying to install a sim from my provider and whether I should allow or deny access. I got a bit confused and clicked on deny as I thought it meant it was going to replace my US e sim. Please explain how this works with a phone that already has a e-sim from a US provider.
Hi Ramona! Hmm, I don't recall seeing this message during my installation. I have an iPhone 15 now as well, which ONLY has the eSIM from my provider (as you mentioned), but I've also been able to install 2 different Airalo eSIMs as well. Was the eSIM showing under Settings > Cellular after your installation process, or did tapping "Deny" prevent that process from continuing? If tapping "Deny" prevented the eSIM from installing, I would opt to allow access when trying again :)
@@briansteph Thanks Brian....actually when I clicked on Deny it stopped the installation process. I will try again.
Let me know if it worked the second time!
Brian, normally when I travel I switch my Settings on my "Cellular Data" to off and I switch my "Roaming" to off. Then I am restricted to depending on the Wifi everywhere. So I want to get the Airalo because it makes sense. In saying that, do I still do the above that I normally do and choose Airalo as my Sim as you instructed in your video? or if I switch the above both to OFF, will that prevent the phone from working using the Airalo?
Hi there! If you use an Airalo eSIM, you will NOT want to switch your cellular data setting to off, as this would not only disable your primary SIM card, but it would disable the Airalo SIM as well.
You might find my other video useful if you end up getting an Airalo eSIM, where I walk through the full setup process, including how to tailor these various settings you've mentioned!
th-cam.com/video/Pi1Cb1tEeSI/w-d-xo.html
Brian, Can I buy MondialEsim Airalo for 30 days before my departure date for Europe which is 30 August? Should I install 48 hours before my departure or install at the destination in hotel ? I prefer to remove my primary SIM . What do you think?
Hi there! Could you let me know which country the Mondial eSIM is for? I cannot locate it. Generally speaking, MOST eSIMs can be purchased and installed well ahead of your trip. It takes arriving in the country which your eSIM is for, and having your phone connect to the local network in order to activate it fully. If you check the "activation policy" row on the eSIM, it will let you know WHEN the eSIM will activate. Feel free to let me know which country's eSIM you're looking at, and I can help you confirm!
@@briansteph I live in Canada and I'm going to France Italy Spain and Tunesia and I need 30 days, 3 GB, 30 minutes and 30 sms.
@cyleung6048 Got it! So you are looking to buy the Global eSIM then. In that case, you can purchase it whenever you'd like. When installing at home in Canada (which you can do as soon as your purchase if you want), make sure you're connected to WiFi. This way, your phone won't try and connect to a Canadian network on the Airalo eSIM and activate the eSIM prematurely. Once installed, you can turn off the new Airalo eSIM under Settings > Cellular until you arrive at your first destination.
If you'd like a video specific to the Global+ eSIM, here's one i made:
th-cam.com/video/6eccJhrNV3Q/w-d-xo.htmlsi=0X3JFBj3p32_QPrH
Let me know if this is helpful!
@@briansteph you are very helpful and I’m so appreciated for your patient. THANK YOU so much ❤️
No problem at all :) I hope you have a great trip to Europe and Tunisia!
Hey Brian thanks for all of your great information- so we have two of us in Europe that are iPhone users and we each purchased aíralo. However, our text to each other are not going through. Did I miss this somewhere in your video? Is there something else we need to do? Thank you for your help.
Hi Lynne! Were you both able to complete the steps shown around 17:56? Try sending a message to your partner's Apple ID email address as opposed to their phone number within iMessage, as their phone number will be disabled like yours while the Primary SIM is switched off.
@@briansteph Brian, you’re amazing thank you that worked!
Glad to hear it! Enjoy your trip :)
I used Airlo this spring when I went to Europe for 2 months. Watching your original Airalo video. It was generally easy. I found I used a bit more data overseas. Getting my phone settings properly set was tough for me but I am not tech savvy! Trying to call was toughest but used WhatsApp to call worked.
Europe Airalo was super cheap but I am going to South America for a couple months this December and for some reason, it is much more expensive. Unless I used Global esim and then not so bad. Not sure why that is or what kind of coverage I will get?!?
Hey there - glad to hear the Europe trip went well overall with the eSIM!
I am not 100% certain about the difference in cost. Airalo essentially acts as a middle man between us users and the cell phone service providers in these different countries, so my guess is that some countries have higher rates than others. The global eSIM would cover you in South Africa though! It would use the same network(s) that the eSIM specific to South Africa uses, no difference there.
@@briansteph South America, not South Africa. But same answer I assume!
@coachab100 yes, apologies! autocorrect got me there. Same answer 😊
Brian - Help. Your videos on Airalo eSims were the the most informative and helpful. But now I'm stuck, and I can't get through to them. Only their "help" pages which doesn't apply. It says that my eSim was installed, but I didn't see those other screens where you had to make choices. And now, when I go to Settings/cellular/ the eSim doesn't show up under eSims. Do you have any direct email or phone to them>. I leave tomorrow...Tuesday,
Hey Greg! Sorry to hear about the trouble. Airalo have historically not been the best with turnaround time on responses, and typically the quality isn't the best either.
2 things I'd check/try first:
- Does the Airalo app say the eSIM is installed? Does it give you the option to try and install again?
- Have you restarted your phone since installation?
@@briansteph Yes, the app says YOUR ESIM HAS BEEN SUCCESSFULLY INSTALLED. Yes. I did restart my phone as well. So sad. After watching your 3 videos, I was ready to conquer the world. I've shared these three Airalo videos with some friends and family who are traveling abroad. And now this. Thanks anyways for your help.
@tripswithgreg5189 may i ask what phone you're using? is your phone locked to your carrier? I'm happy to continue troubleshooting as much as I can.
@@briansteph Thanks so much, Brian. You are as nice as you are in your videos. Airalo actually contacted me on WhatsApp and we walked through the whole thing on my iPhone 14. So, it looks like we are good to go. And all of your tips will still come in handy once I hit the UK on Wednesday. Again, THANK YOU.
Ahh wonderful, glad to hear their customer service is improving - that's great! What ended up being the issue?
Hope you have an awesome trip - safe travels! ✈️
Help me!!! Please …
I am not a techy but have fumbled through using airlo in Europe … my problem is upon returning all of my group chats ( on iphone) have me in there TWICE so I am texting myself on iPad and iPhone .. when someone removes one of me I am now completely kicked out of that chat and can’t be added in.
Usually have to delete all of them and start a new one which is a pain for all involved as well as losing the thread… is there something I am doing wrong or not doing re settings? I can’t find anything on line nor getting any help from Airalo. Please help if you can
Thanks
Hi there! I've had this happen as well. Basically what happens is your group chats all have you in there with your phone number before you leave, and then when you are on your trip and your phone number is temporarily turned off, you add another "version" of your contact information into the group chat the first time you message in it with your Apple ID/email address.
For better or worse, I'm not part of many group chats, so I can't speak to this super well. BUT, what I can say that is you want to remove the "version" that is specific to your Apple ID/email address within the contacts section of the group chats, and keep the version that has your phone number.
@@briansteph thanks for your advice :) that makes sense. I ended up calling apple support and the lady was able to have me go thru a bunch of stuff to sort out after I deleted and tried to restart group chat that wasn’t syncing with iPad. As I’m not great at this stuff I’m just not going to text my sisters ( group chat) when I go away 😂….. or maybe just on WhatsApp thanks again. Your videos are very informative and have shared with others
Ahh yes, I've found Apple support generally isn't super helpful on the multiple SIMs concept, but I don't get the impression that they deal with it often, or get much training on it.
Thanks so much for the nice comment! Glad these videos have helped you and I truly appreciate you sharing them :)
In packages for example, is this 1GB per day valid for 7 days? Thanks
Hey there! The amount of GB listed is not a per-day amount, it is the total amount of GB for that plan. The 7 days listed is the amount of time you are allotted to use up that 1GB. In other words, the plan will expire once you use the entire 1GB, or when you hit 7 days...whichever comes first. Hope that helps!
Are eSims only for phones? Or do you need coverage for iPad or other tablets?
Hi! Certain iPads can have eSIMs if they have cellular capabilities. If you are purchasing an eSIM for your phone, you could always use the data from your phone on your iPad by connecting your iPad to the phone's hotspot. This way, you only need to deal with 1 eSIM.
What video do I start with?? There is no way to find it!
Hi there! This is a great one to start with :)
Getting Started with Airalo | Full iPhone Tutorial
th-cam.com/video/Pi1Cb1tEeSI/w-d-xo.html
I am unable to get the airalo app in my iPhone in India. Pl help
Hi - is it unavailable in the app store or not downloading?
I’ve previously commented on this video and mentioned how useful it is. Now that I’ve been getting closer to my holiday, I have a question regarding WhatsApp.
I needed to download WhatsApp and used my local phone number. When I am using an eSIM will people be able to contact me with my local phone number? Thanks
Welcome back!
The way WhatsApp works is that you use your local phone number to create an account, but you don't actually need the SIM associated with that local phone number to be turned ON in order to use WhatsApp...you only need to have cellular data (via ANY SIM), or be connected to WiFi. The key is to ensure you've created the account prior to leaving on your trip.
For example, my sister was in Italy last summer while I was back here in the states. Because she had downloaded WhatsApp and created an account prior to leaving, we were able to have a phone call via WhatsApp while she was gone when she was on WiFi. No phone number needed to be punched in either, because we were already in each other's contact list in the app. At that point, it functions similarly to something like Facebook or Instagram messenger, where you simply select the person you want to start a message to, rather than needing to punch in a phone number. Account to Account messaging, essentially.
Hopefully that makes sense!
Hey Brian
I’ve watched both of your videos again as I bought the eSIM for my Europe trip today. Your videos were invaluable to help a 60 year old semi tech limited man understand the process. Thank you once again.
So glad to hear this, i'm happy you were able to get everything setup! Thanks for the nice comment, i appreciate this - safe travels ✈️
Thanks!
Thanks so much for the tip, appreciate it a ton! Safe travels ✈️
@@briansteph had to increase the tip when I learned even more the further along I went. Thanks for the super helpful info! Also, do you know if you are charged anything by just turning on your cell phone while traveling? For example, are you charged to open your phone and see a 2-step verification code if you don't open the message?
Do i get a phone number on this plan ?
Hi there! This video isn't about 1 Airalo plan in particular, but I do have a separate video about the Airalo Global Discover+ plan, which DOES come with a global phone number. Here's that video:
th-cam.com/video/6eccJhrNV3Q/w-d-xo.html
Hope that helps!
Hi . One question. If I have purchased a REGIONAL eSim, the network automatically switch by crossing the country border? Thanks
Yes, that is correct! The network will automatically switch for you as you enter different countries within that region. Safe travels ✈️
@@brianstephHi Brian, so just to clarify, do you toggle airalo (personal) on and primary (home network) off? Would i still receive messages and imessages etc like normal? Slightly confused about the “switching” too.
Hi there! Yes, that is correct: Airalo eSIM turned ON, Personal SIM turned OFF.
If you check out 17:56 in this video, I walk through how iMessages work while international! In short, it leverages your Apple ID (the email associated with it) to send messages to other iPhones/Apple Devices via data. Regular SMS cannot be sent while gone though (to non-iphone users), as your Primary SIM will be turned off. If it were on and you sent SMS texts, that is when you could incur international text charges.
Hope that helps :)
Does global esim with Airlo will works in different countries in particular London , Paris and Rome which Im going visit in the this year. No need to buy local esim card from this countries ? thanks for the video it really help us to travel easily without stress.
Hi there! That is correct, the global eSIM includes the UK, France and Italy...so if that is the eSIM you go with, you will be covered in all 3 of those countries without needing to purchased a local SIM from each country. Your service will also switch automatically as you move between countries. If you don't want the Global eSIM, you could also purchase the European Regional eSIM, as it covers all 3 of those countries as well. The only difference with that plan is that it does not include a global phone number, like the global eSIM plan does.
Hope that's helpful - glad you found the video useful! Enjoy your trip ✈️
than you @@briansteph
You're welcome!
What if you are on WiFi and have something that sends you a MFA code via text? Will that work?
Hi there! Typically not, as 2FA/MFA is usually sent via SMS and not a data-based messaging protocol. However, you could check with your home provider and see if you can receive SMS without getting charged...that is a workaround i have found works in most cases, since making this video. Typically only OUTBOUND SMS can incur international charges, but a lot of phone plans allow inbound international SMS at no charge. If this is the case for your plan, you could always switch your Primary SIM back on before receiving a MFA SMS, receive the code, and then turn your Primary SIM back off. If you do this, I would make sure that Data Roaming is switched to OFF for your Primary SIM, and your default SIM for cellular data remains your Airalo eSIM, so that you don't incur international data charges by accident.
I know that's a little complicated and may not work for everyone, but hopefully that makes sense - something to look into a little more if it sounds like a good option for you!
No problem attaching photos to my iMessages ?
They will be received on the other end?
Cheers
Stephen
Hey Stephen - yes, will be fine. iMessages use data, including sending things like photo and video. Sending photo and video will use a slight bit more data than a written message, but it goes through the same general way. Cheers!
Super+ guide - thank-you! Question: if I turn OFF my primary line (Virgin/Canada) and just use Airalo, what happens if someone phones or texts my primary #? Will my phone ring and will I receive the text? I understood from one of the comment below, I will receive the call/text ... but if I don't answer the call or respond to the text I won't be charged roaming. Could you confirm this scenario? I use WhatsApp for voice/text from my end (works great!), I'm just concerned about what happens from the other end. Thank-you!
Hi Darryl! If your primary line is OFF, you will not receive phone calls or SMS texts. Senders will hear your voicemail if your primary line is off and their texts will not go through, but you will likely see the texts once you turn your primary line back on.
If your primary line is ON but you switch Data Roaming off within that primary SIM card, you will prevent data roaming charges, and your phone will only use Airalo for data. You WILL receive SMS texts (but will not be charged in most cases, double check with Virgin Canada), but COULD BE CHARGED for outbound SMS (likely will be depending on your provider, again recommend double checking...usually per-text cost).
None of this pertains to iMessages or FaceTime calls though, as those ONLY use data.
Hope that helps a bit! I'm continually trying to learn more about these different services in various situations and will continue to share as I learn more.
Hi @@briansteph thank-you for taking time to respond! I will BRIAN0890 next month when I install Airalo for a vacation to Barbados. Save travels.
Absolutely, happy to help! Safe travels to you as well ✈️
Thanks!
Thanks so much for this Bruno, we really appreciate this gesture! Hope you were able to get what you needed out of the video. Safe travels! ✈️
If I purchase a local esim then when it rans out of data, can I top up with global coverage or do i need to buy a global esim?
Hey Greg! You can only top up an eSIM package that you've already purchased, so you would need to purchase a Global eSIM in this scenario. You could install both prior to your trip, and wait to activate the Global eSIM until you need it.
@@brianstephDo I need to enter the APN settings manually or is that done automatically when I install the esim? I'm planning to get a global esim.
The APN settings should auto-populate!
@@briansteph Does the esim validity expires even if it's not activate for 4 months?
As long as the eSIM does not activate upon installation, it will not start its validity period and will not expire. I've purchased an eSIM up to 2 months before a trip and had no issues with the validity starting only once I started my trip and switched the eSIM on in my iPhone Settings app.
Stupidly bought an Italy eSIM when I still have Europe one installed on my phone. Can I transfer to my husband’s phone if I have not installed it yet?
Hi Traci - exciting that you'll be visiting Italy! There are no transfer options available with Airalo as of right now. What you COULD try (though I have not tried this and cannot guarantee it will work) is log into your Airalo account on your husband's phone (via the app) and attempt to install the Italy eSIM on there. I am not sure if Airalo has safeguards in place to prevent the same account being logged into on 2 separate devices, but may be worth a shot. Alternatively, if you have not installed the eSIM quite yet, you may be able to request a refund.
Let me know what happens if you give that first option a try!
Thank you I was also wondering if I did the QR code option if it would work
Hi, wanted to clarify. I bought “local esim for Vietnam” but now just purchased one for Japan. I should’ve bought regional so I could’ve just used for Asia. Anyway, is there anything I need to do before activating in Japan? Ie: delete Vietnam? Thanks in advance! I msged their customer service but didn’t get an answer.
Hi there! You don't need to delete Vietnam eSIM in order to use the Japan eSIM. You can switch the Vietnam eSIM to OFF, but even if you didn't do that, you shouldn't have any issues. The eSIMs are intended to connect with specific networks, so when you leave Vietnam, the Vietnamese eSIM will no longer be able to find a compatible network to connect to and simply won't work. But because you'll have your Japanese eSIM ready to be switched on in Japan, you won't have any lapse in coverage.
Hope that's helpful - safe travels!
Thanks so much for your prompt response! I’ve been sharing your link to everyone who’s traveling & needing esim . 😅
@saymsaym101 Yeah of course, happy to help how I can! Ahh thank you thank you - the link helps with getting actual referral credit as opposed to just the discount code. But you can use both together for the mutual benefit which is awesome 😊
Hope you have a great trip! Feel free to send any other questions between now and when you leave. Safe travels! ✈️
Hi Brian - I can't find my original comment so I'll ask my question again and a second one that is very popular:
1. When do we turn one line off and the other on? At the terminals departing and arriving? Does this impact Airplane Mode at all?
2. Receiving SMS two factor authentication codes. This is a big question - many comments on this. With a data only eSim this falls apart. There may be several answers which means its own video. I saw one comment for example that suggest leaving the primary line on but turn data roaming off. I saw another TH-camr try to use the wi-fi calling feature for this. With all the interest this needs a comprehensive answer. And you're the man - people look like they like your explanatory style.
Hi Steve!
1) I generally turn my primary line OFF at the same time I'm switching Airplane Mode to ON (usually once I'm on the plane, about to take off). Once I land at my final destination, I then switch on the Airalo eSIM. Airplane Mode should only be on while on the plane...if you leave it on while trying to use Airalo, it will disable your cellular connections, which Airalo needs in order to function properly.
2) Yes, a hot topic! For those that don't mind the added complexity, I typically recommend that first setup you mentioned: leave the Primary line ON but switch Data Roaming to OFF on that Primary line. This setup works great, as MOST cell providers do not charge for inbound SMS, allowing you to receive non-iMessage "texts" without an international fee associated (I always recommend double-checking with your primary cell provider to be sure). This is something I've learned more about since making this video, and I agree that it could use its own video as well (I appreciate the nice comment and trust to be the one to share on the topic as well!).
My wife and I are currently 3 months into a 1-year long journey across the UK/EU, so my time to create/edit videos has naturally diminished a bit. However, I have a long list of videos related to using your phone internationally to make later this year (into next), that will largely draw from the experimenting I'm doing with my phone during these travels.
Until then, I'm happy to help troubleshoot/brainstorm solutions through the comments on these videos, or via Instagram message - staying active in these social spaces and enjoy helping how I can!
@@briansteph Appreciate your help Brian - we leave tomorrow for Spain from the States and this answer was very timely.
No problem, let me know if anything comes up! Hope you enjoy Spain as well! We did Sevilla, Madrid and Barcelona last year and had a great time. Safe travels!
Hi, thanks for the video ! but i have not found the answer i was looking for... If I missed it, please let me know. Basically i'm from Europe and currently in Japan using Airalo. After 2 weeks, I realized my primary SIM is activated but has no service. I would like to know how to receive SMS or missed phone call notifications from my home number as I will be travelling for a few months. Can anyone plz help me ?
Hey Ivana! I believe someone asked this recently on one of my Airalo videos, but I can't find the comment. I did a bit of research and essentially found that cell providers have various policies on how long you have to re-enable your Primary line before notifications are considered "undelivered" and don't go through to you. It's a policy that each provider can determine, so it may be worth checking with your primary european provider to see what theirs is. Some are more generous than others. I know here in the states, it seems that the window is generally smaller. Some folks that are even just on a couple week vacation may not return to the US to find missed call/text notifications, depending on how long they're gone and what their provider's policy is.
Another option for you may be to leave your Primary SIM turned ON, but disable Data Roaming, so that you don't incur international data costs (continuing to rely on Airalo for data). Most providers (in the US at least) allow you to receive inbound SMS at no charge...it's generally just SENDING an SMS that could incur an international charge (again, dependent on your provider's policy). Some providers here in the states also allow you to RECEIVE/ANSWER phone calls at no cost internationally...only charing you if YOU place a call.
I would see what your European provider's policies are on these topics, as this could help you make a more informed decision for your situation! Happy to try and help once you find out as well.
Hi, what is the equivalent of “cellular data” on Samsung s23 ultra? Thank you
Hello! Cellular Data refers to how much data you have through your carrier, or an eSIM such as Airalo. It is not a term specific to iPhone or Android phones. Is there a particular step that was a bit confusing in the video that I can try and help with?
@@briansteph I’m confused with the “default line- primary and used as personal”, i finished installing airalo, which one should I turn on when I arrived at my destination and I don’t want to be charged by my local network, I want to use my eSIM than my local network, which one should I tick on- primary or used as personal? This is the first time I use eSIM airalo, thanks
In saying that, I want to receive sms from my local contacts, but I noticed after installing airalo, my iMessage button “to turn it on”- is off, how can I enable iMessage?
It might actually be more helpful to check out the video where I walk through the purchase, install and activation process from beginning to end:
th-cam.com/video/Pi1Cb1tEeSI/w-d-xo.html
Airalo can be used with iMessage in order to communicate with other iPhone users, but it cannot be used to send/receive standard SMS (green texts, typically to/from Android users). The only caveat to this is if you use the Airalo Global+ eSIM, which includes an allotment of SMS and call minutes.
You also cannot finish activating your Airalo eSIM until you arrive at your destination, which may be causing some confusion if you are trying to activate before your trip. Ultimately, the Primary SIM should be switched OFF, and the Airalo eSIM should be switched ON during your trip.
First time using airalo, couple weeks ago in Australia and Hong Kong, very slow connecting for ordering uber taxi and google maps for directions, any suggestion ?
Hi Lane - did you notice the slowness for specific apps, or in specific parts of a city? Did you have slow service with other apps?
slow every where in Australia/ Sydney, Blacktown , Preston slow and no connection for Uber, i ended up use pocket wi-fi Glocalme Numen Air 5G
Same way in Kowloon, Hongkong, MaCau , it's taking for ever to connect
@@briansteph Googlemaps and Uber very slow connecting
Hi Brian, I purchased an Airalo global data package for my friend abroad. I have already sent the QR code to her, but she can't use this data. How can we send the correct QR code to be used by others in different countries? And should I activate eSIM before I send the QR code? Please advise. Thanks
Hi there! I personally don't have any experience installing via the QR method, only the direct method. Activating the eSIM would require installing it, which would attach the eSIM to YOUR phone, not your friends, so I would not suggest doing that.
Obviously it was a nice gesture to purchase an eSIM for your friend, but it may be easier for her to purchase it on her own Airalo app. I'm not entirely sure if an eSIM that was purchased on one phone can be installed on another to be honest. It's possible, but i haven't heard of anyone else doing that quite yet. When you say she can't use the data, is she getting some sort of error message while installing? Is her phone unlocked and a compatible phone for eSIMs?
Here are the QR code installation instructions from Airalo (which you may have already located):
www.airalo.com/blog/installing-a-sim-through-a-qr-code-yes-you-can
Sorry I can't provide a more definitive answer, but i'm happy to try and help more if i can!
Thank you for providing such a detailed explanation. Unfortunately, due to the challenging circumstances my friend is facing in Gaza, I haven't been able to get a clear understanding of why the Airalo eSIM package cannot be activated. She mentioned that the QR code I sent couldn't be used. I'm wondering if there's something specific I should do on my cellphone before sending the QR code. This is my first time using Airalo, and your guidance is greatly appreciated. Thank you so much for your assistance and valuable information 🙏
@novi7818 Oh I see! Well again, that's very kind of you to be helping her...I am happy to try my best to help find answers to your questions as well. If she can help us understand a certain error message she's getting or at what point in the process she is having trouble, we might be able to find some info online that we can send her way! Keep me updated, I try and respond daily 🙏🏼
@@briansteph Thank you, Brian! Your kindness is truly appreciated. I'll keep you posted as soon as I get any information from her. I'm grateful for your willingness to help and will make sure to share any details about the error messages or where she's encountering difficulties in the process. Looking forward to staying connected and thanks again for your daily responses!
@novi7818 absolutely, happy to do so! best wishes to both of you in the meantime 🙏🏼
When I turn on my eSim here in the United States and turn off my primary (I just purchased the Europe Regional) it shows bars like I have service, but I do not actually have service if I try to send an iMessage. Is this normal?
Hey Alan! That's strange. Have you restarted your phone since the installation? Does the European eSIM show as "Active" in the Airalo app?
@@briansteph I just restarted. The new eSIM just says "On" if I turn it on. I have 2 bars. Same on my wife's phone as well.
@@briansteph It says "Not Activated" under my packages.
It could be that the eSIM is trying to find a network to connect to (even though it won't be successful until you get to Europe), which is why you see the bars. The fact that it shows as "Not Activated" in the Airalo app is a good thing, as it's not prematurely chipping away at the data package you purchased. You can leave the eSIM switched on if you'd like, as it's not possible for it to activate until you arrive in Europe (I've left that exact eSIM switched to "on" for 4 weeks leading up to a trip to Europe before), so there's no harm in leaving it on. You can continue to use your Primary SIM in the US until you depart as well!
@@briansteph thanks so much. Love your videos.