@@drachenfeIs You say this like Capitalism is a good thing. It's great for greedy people whom care nothing about the people or world they live in. That's why it's the problem with the world and always has been. Technology has just magnified the issue.
youtube is the only source of tv and news for me.. and thats been like that for years.. the reach of youtube isnt something to put to the side they have a following.
Over 4 million subscribers and the pc builder community isn't that big, I'm betting the bigger youtube guys have the ear of a lot of the builder community
And steve literally said that he didnt even want to interview nzxt as this is WAY too bogus for steve to possibly give nzxt a way to weasel out of there b.s.
There is nothing fraudulent going on. It’s just a bad deal for consumers. There is nothing fraudulent reason journalists would be covering this. Is is a FYI piece of
So, the CEO had to choose the lesser evil between Jay or Steve... Joke's on him, there is no lesser evil in this case, Steve is going to pull apart this interview like warm bread.
Ultimately NZXT's CEO keeps trying to convince us that renting a PC is a valuable service but at these prices it just isn't. And he doesn't have a good answer because there isn't one.
@@sphaleritecarcharias1404 to clarify, CEO said it was bad without upgrading every 2 years, specifically 5 years renting the same components would be a really bad idea.
Well, if someone expects a Company to say to not buy its products / Services, i think the Problem is the Customer itself….honestly , the only wrong thing i see in this, it’s changing the specs in background when switching from buy to rent. The Rest, the customer itself should be albe to figure it out and use a bit of Brain to understand that buying is cheaper than renting, Nobody gives you anything for free , expecially companies, which are built in order to gain Money
@@infamousmaze6870 Renting for 2 years at those prices is equally bad Save up that money 1 year, you get a PC equal in specs of what you get that 2 year upgrade, at the same (or still more) money
Jay: "We don't do journalism; we leave that to people like Steve...." NZXT: (performs scumbaggery) Jay: "Nic, Phil... get in the car. It's journalism time."
Absolutely maddening, the speed at which this was executed. Anti-consumerism should be something, that needs to be tackled with this level of efficiency. Nice work Jay/Nic/Phil and co.
@@NeXuS858journalist should be subjective, as much as possible, yes they use emotion to elicit response. From my perspective this is the only interview I can access. Job done. it’s not to spank them. we are watching and disgusted but the response. Job done
Hi long term NZXT Customer here. 46:30 hes basicly saying: "You will own nothing and you will be happy. " Thats the exact moment you lost me forever. GG. I will never buy a Product from NZXT again.
If the world doesn't wake up, that's exactly where we're headed. Only a small group of people will own everything and we will rent from them, and it will get to the point where we will even rent our lives. That's the goal.
I get it, but we got to remember there are actually a lot of people who legitimately don't want to deal with it. The gaming scene is absolutely huge and it keeps growing, but I don't believe the DYI slice is growing proportionally. For me, the solution would be take it in for service at somewhere they could repair it, if I couldn't do it myself and I should be for most and I believe it STILL is for most. I think NZXT's solution "works" if you REALLY don't wanna deal with any of it and/or have too much money. I think NZXT could fix A LOT of the negative press by making it rent-to-own at the very least. If you buy a pc through installments anywhere, there will also be a higher price so in that sense, it being "expensive" isn't wrong.
Yea his company might be laying off but I am sure he isnt GOING hungry or taking a pay cut! He is wealthy maybe not super wealthy but he has enough money to live very well. More so than who his company is targeting with these predatory computer systems!
These people just went through PR training and that's how they come out of the machine. When a CEO speaks like a real person and not through their trained PR filter then i care to listen.
Another CEO that is using plausible deniability as a defence strategy. So what I got from this interview is, they don't make their own stuff, They Don't build their own computers, They don't own their own suppliers and are literally a name badge and the CEO is out of touch with his customer base.
It’s wild If I’m NZXT and I have carved a niche for myself despite essentially being a middleman I’m SHUTTING THE FUCK UP and working to make as few waves as possible Instead they go YOLO with a loan shark-esque loan
Welcome to modern Brand marketing 101. Too bad there's nobody who can read body laguage and gestures. There's books to read, I tell you. "Do this interview now or we fire you now instead of later. Thank You!"
well jay isnt better here too then the CEO, hes too week on him, easy game for the CEO not feel any pressure is bad so after this interview he be like, off now i got that crap off of me i went trough this sleepy crap and now lets move on and they will continue to do the same crap over because jay wasnt hard enouth on him so yeah :P
NZXT CEO consistently backpedals as he realizes that they were caught trying to screw over Customers & throwing Fragile under the bus. This guy was talking circles & lying thru his teeth.
@@Minicoup58tv Yep. I never considered renting & I don't buy prebuilt, but I won't consider their products in any way now until their CEO is replaced & they've proven to have turned around.
Not only that, but you can tell from the beginning he's nervous AF. He knows he's gonna get caught in like 10 traps, but he can't back out now, since he's locked in that room with Jay.
Blame the investors or shareholders/board that are not part of the company originally. These guys are probably the third gen aiming to buy small and sell big very fast. Usually in this case the CEO is just an elected puppet/trouble magnet by these guys in power while trying to execute their idea to achieve their aims.
@@hazmatjesus6864 He could be one bad businessman, but don't discount the influence from the investors(and highly possible they secured some shares in exchange). There's 100 million injection from Fransisco Partners which is an investment firm. So there is high/significant chance that it is a quick investment strategy to inflate/bloat up a company and destroying it from within, and then quickly cash out and pass the bomb to someone else.
@@unknown14191 He is the founder and highest executive. There is none beside him, and he is the 51% shareholder, so he can decide whatever and it will happen. Also nothing happens that he has not aproved. So in short, he is the proper guy to confront, and to make responsible.
That mentality really affects the partner company more than NZXT. I don't think that their CEO handled this that badly. He said they are taking the blame, and not just throwing the other guys under the bus. People just want to be angry at NZXT, but I think that GN also missed something by saying this is all on NZXT.
Definitely _not_ who I expected to do this interview. But holy heck, it is telling just how ethically bankrupt this guy is. Amusingly, this interview even gave GN additional ammunition. Thank you for your role, Jay. Much respect for this effort.
Throwing Fragile under the bus is like Amazon throwing their contracted drivers under the bus because they suck. They are still considered NZXT. Take accountability.
exactly this...NZXT knew FULL well how the contracts were going to screw over the renter, they took a portion of the profits...this is PR deflection, luckily, we see through the BS
Like how DHL doesn't give their drivers enough time to deliver, so they get around it by marking "not home" even though they never attempted to deliver. And DHL will wash their hands of responsibility, because the drivers are contracted out, and not technically directly employed.
@@DonnyStanleyyeah. People seem to forget this, the second it’s admitted they get flooded with lawsuits. At least by not outright admitting it, it’s a gamble for lawyers to take it
@@KathrinHausermann That is literally what that means. It was designed, ground-up, to be predatory. If you're going to argue semantics at least have a clue what you're talking about.
true but that's not really the point of an interview. No one in the history of interviews has ever told the whole truth. Instead you try to get them to make an outline of the subject from which any reasonable person would say "hey that looks illegal".
because he knows he done fvcked up... although he probably really had no say in the program to be done and it was driven by their VC investors looking for revenue, but still
@@Shizzmoney74 Yup. I'm sure as the owner of a 20 year old business he does not want to ruin it, it's his child, his legacy after all, but he knew 100% full well that what they were doing is incredibly shady and immoral, and he seemingly gladly took the venture capitalists' money and all the obligations that came with it. In the end he chose to take their dirty money. Why he did so, I don't know. Maybe NZXT was on the verge of bankruptcy and he did what he could to save it, maybe it was just greed.
You didn't address the Tik Tok commercials. They are probably the worst part of this. People tend to believe everything they hear on TikTok. His paid content creators suck and need to stop their lies.
i thought about that as well, the fact those TikTokers clearly stating the pc would be owned, amongst other marketing lies. Another tactic to mislead the consumer and appeal to the younger gamer generation. But, as i was thinking about it, i could quicky "hear" the bs PR answer in my head. The CEO would probably say something like "oh we dont control everything paid content creators say in the commercials, we just give general directions". Then Jay would reply "but, you provide scripts to the creators, its your responsability what information they share about the service", then he would reply back.. "yes, in the future its something we will take into consideration, improving our service for the benefit of the consumer and bla bla.." you know, dodging another question.
“People tend to believe everything they hear on TikTok” That’s simply not true. (Most) people are not that stupid to just blatantly take every single video they see at face value.
@@Fidgets808 i agree, but there are still a lot of people that do fall for these ads, either by ignorance, desperation (wanting to be able to play high end games, for example), or for being young/naive/easily impressionable. Its literally a numbers game. More people see the adds, more people will join these programs. But many will not be aware of these predatory terms of service.
@@Fidgets808I find those influencer videos trying to sell stuff annoying as hell. I seen a video where a girl was talking about a water bottle that “injects” hydrogen into the water because water 💧 has no hydrogen in it. 😮 Um then what is the H in H20?
@@Aglenn1985oh good I thought it was just me. It took me an hour to cancel. The fact that there is no "Cancel my Service" button and you have to talk to someone in a chat, is absolutely ridiculous. Never again. They lost my business forever.
I had no issues with canceling mine that came with my car, I just never responded to the letter they sent and boom no more garbage Sirius, that I didn't even use when it was free lol
@@neonspeed1995 I actually called to proactively cancel when it came with my car lol. Rep sounded confused but it was canceled pretty quickly when I said that I don't use radio at all.
Yeah.. I mean, when they sign up for this kind of thing, and it uses THEIR BRAND front and center, you would really think the CEO or even someone just working at NZXT would go, "Hey, this pricing is kind of nuts" "This looks predatory, we shouldn't do it" *flashbacks to corporate compliance training*
He said at one point that he wanted to clarify that Fragile were the ones who the customer is making the deal with but they approved on the deal fully. Then he continues to deflect to them. When he said that first part, I was like “oh dang, he’s actually gunna have some balls and admit it’s his/his team’s fault” but no
i can see cases where it makes sense, but they are such edge cases it's clear this is not designed for those edge cases, this is just predatory to poor people and those who are financially incompetent, which isn't illegal, its just a bad look.
I believe dell has been offering a similar service to enterprises as part of their IT services. Basically your company gets new computers every few years to keep things runing smoothly and they handle the change over. But I'm talking a company that is using 10,000+ computers
@@02bluehawk That sounds great for large companies where the micromanagement of those PC's and the amount of pay needed to service maintain and upgrade them would way exceed the cost of renting.
@tom_foolery oh agree. I think the NZXT flex program could possibly work well if it was done how cell phones are handled cause there are extremely few people that buy new iPhones or Samsung flagships out right anymore we just pay the monthly amount and after 2 years we are eligible for a upgrade and the fee is gone until we upgrade. Then at that point we go into the store get the new phone and everything is transferred to the new phone you hand in the old phone and off you go. The same thing could be done with PCs and it not be a huge rip off.
Been building computers for 25 years. Been building websites for 20 years. The excuses here are either gross negligence or egregious incompetence. I would expect neither from a person that runs 177 million in sales every year. I think this was exactly what it looks like - a way to apply the used car rental game to personal computers. This guy's nervous demeanor and shaky responses just reflect horribly on this company. If I were him, I would immediately cancel the program. That would be a start.
Mixed in with a little bit of GN Steve-ism in his approach too. I like it! Wouldn't surprise me if Jay asked Steve for some advice before this interview.
I absolutely love the CEO being so uncomfortable with the conversation. It shows more honest journalism being done by Jay and the team, that the interview wasn't "preplanned" so to speak where the CEO had time to come up with answers, etc. While he is doing a lot of "corporate speak" and trying to downplay/talk around the question on a lot of occasions, it is still good that he is willing to do this interview, as uncomfortable for him as it is. Good on you Jay for doing this, and doing it so quickly.
What do you mean? The CEO couldn't answer half the questions LOL. He did not look or feel like like the CEO of NZXT. A CEO would have been able to confidently answer questions and all. But... He never was able to. I have met actual CEOs of massive corporations in person, and they always knew what to say and what answers to give.
It almost seems to me that the NZXT CEO was in over his head when dealing with the underwriting company. He doesn't seem "Hard" enough to be a real CEO.
@@TheWhiteBambaKnowing what to say and what answers to give doesn't necessarily mean such a CEO is being straightforward. Few CEOs of large companies could be expected to know the answer to every conceivable question. Given that no preparation was done for the interview as both parties stated, it isn't a surprise that he was unable to answer every question.
@@Scyborg832 Yup! Running a small business, especially one where you are responsible for a handful of employees that you almost consider family and certainly consider close friends, is really effing difficult. You're often faced with really tough decisions where profitability collides with morals. I've run a small business with a friend of mine since 2009 and man oh man is it difficult to reconcile the two extremes at times. Without profit the business and all you've worked for as well as the livelihood of your employees vanishes, but without morals you are a POS human being and eventually your lack of morals will come back to bite you in the a**. Jay (and GN) giving up sponsorship money for principle seems like a given to an outsider, but it really, really stings and can even put the business and its employees at jeopardy. I'm proud of both Jay and GN for making a hard decision that is really going to hurt them, because it's the right thing to do.
He basically called Steve a liar ... Emails were sent ... I bet Steve has something to say about that. It's a scam and he can try to deny it but nobody will believe him.
@@Rusznikarz Pretty sure Jay has an agreement in place that he is allowed, in perpetuity, to upload the unedited interview. I mean... that's basics in this kind of setting...
How doesn't the NZXT CEO not bring in the CEO from fragile in this whole discussion? Because it doesn't seem like the NZXT has no clue what's going on. Makes NZXT look really bad!
From everything he says, it sounds like he running fragile as well, like a partnership with them. Went from we sell fragile the pc/parts to "We" send them notices for price changes, we send them the new pc etc etc. Sounds like the only thing fragile does is write up contracts that are 100% there to screw the customer.
Fragile is most likely a very shady company with a word management and they aren't going to show their face at all. These types of companies are all over the place. They get ripped but are so faceless that have their whole business based on B2B and not consumer facing. Yea they aren't going on camera.
I build PC's as a side hobby (around 20-25 annually) and I'd say a quarter of them use NZXT parts but now I'm steering away from their products due to their scumbaggery. I'm just a drop in the bucket im sure alot of people will feel the same way.
Stop blaming Fragile. If I pay NZXT the money, I don't give a poop about what happens down stream, NZXT owe me the product and all services that come with it.
Miss a payment after 25 0r 26 months, they can still seize the device. Don;y turn it back over to them with a fully functioning drive, then they go after you by essentially imposing a lien.
1. Cudos for the CEO of NZXT to actually show up and do this Q&A (If you can even call it that...) with Jay. 2. Cudos for Jay for putting him on blast like that, very early on. Dude was sweating HEAVILY the whole time. 3. I love the amount of finger pointing he did towards Fragile publicly. Wonder how much of a backlash this is going to cause between NZXT and Fragile now. Overall, it seems like he has no idea on how this agreement between his own company and Fragile works outside of face-value stuff, or VERY specific instances that were handled. Even then, it does not seem like there is much to go on from his responses. And, he seems to have no clue what the metrics are on anything either. Very informative on how NZXT actually operates, as it very apparent based on how he has responded / conducted himself through this.
I think that Johnny was sweating to the point where he went home to take a shower after this. Jay probably also had to take a shower, but for different reasons, aka to wash off the corporate stink.
This what Corporations do, deliberately, so they can point the finger at a third party, and then that third party can point the finger back at them, and nobody is held accountable while the consumer gets screwed. If that doesn't work, the billionaire CEO "resigns" and either goes to sip out of coconuts on an island somewhere wiping his ass with cash, or starts a new company. Accountability is not a word Corporations take seriously. Intel could lose 10 Billion dollars and shrug it off, Elon Musk (while not a corporation) lost 'a large portion of his fortune' on the Twitter purchase, and is this year about to break his personal wealth record. What regular folk like us don't tend to understand, is that when your worth (as an individual or a company) exceeds a certain figure, you have infinite money, the cash you get back from investments, interest and tax breaks, greatly overpowers any amount of money you could spend. Everyone is trying to work towards this point. So why even be held accountable anymore?
Huge props to Jay for not pulling his punches, sitting in a room with the CEO of a huge company like NZXT and Jay didn't give him any softballs or chances to market his business, he just dove straight into it, "What was the thinking behind laying off employees on Discord?" "It was Slack." "Oh, so Slack, not Discord." That's top shelf journalism. Give the person being interviewed partially correct info so they straight up correct it and say, "Yes, but it was Slack."
Wow, just WOW; he outsourced the customer base and then had a company wide lay off, that in it's self speaks volumes on his lack of integrity as a business owner. A company I'm sure to steer away from in the future. I could also make the assuming that NZXT doesn't handle their own product warranties either...
TLDR: "Scamming people is easy, we do it because it's easy to make money and take advantage of people who don't know how that math works out over time, it's that simple. Ethics? We don't talk about this concept especially because it goes against making easy money." Most of the economical system, basically.
It's the computer case company equivalent of outsourcing production overseas, and reducing quality. But, their version is subscription PC, and a lot of shady sleight of hand with pricing, and wording.
But nobody goes to the back room here and says "OK that went great sorry for sweating you don't worry nothing will come of this, my kids start college soon I will need another $2m."
"I would imagine"...bud, YOU ARE THE CEO, you should KNOW the answers to these questions, not just be able to SPECULATE on how you "imagine" it should play out! It is CLEAR that he doesn't understand the full extent to what his company is doing. SAD. I am in the process of piecing together my next PC and NZXT is now completely wiped from that list. I will NOT buy NZXT ANYTHING ever again.
The Western media doesn’t care. Why? Because look who works in and also who owns western media. Kamala’s sister is one of the most influential people in american media, even when she works at MSNBC. And then there are items such as Cox Media, owned by one of Epstein most direct supporters. Follow the money
Jay, this has got to be the most badass thing you've done with your channel so far. You've always stuck to your guns with the consumer in mind first, and this here is singlehandedly the most pro consumer thing I've seen a tech youtuber do ever. It took a lot of balls to sit there and put this man on blast for the shady, greedy, and negligent work NZXT is doing.
So, I was an NCO in the Army - was "Called To The Carpet" on once occasion - When I was asked questions, I was a little evasive in some of my responses. The NCOIC pointed at the floor and started spinning her finger around. I stopped talking at gave her a questioning look as I didn't know what she was implying. I will never forget her response - "Well SGT, if you are going to tap dance with your answers, I want to see you actually tap dancing while doing it". Never gave her another BS/evasive answer again (I will admit made me laugh pretty good - She was a damn good NCOIC) Point is, he should be up on that table dancing while answering J's questions.
Sitting here and all I can think is, "What would you say you do here?" NZXT sells the PC to Fragile, so NZXT can claim the revenue immediately and Fragile acts basically like a collections agency. This sounds like the shadiest, anti-consumer tactic I've heard in a long time.
It’s happening more and more. Companies are creating partnerships like this because it mimimizes liability and usually it saves them money on labor. They laid off all those people and he said himself some moved to fragile. They can offer the same service they were already offering, but at a significant cost savings because they don’t have to pay for labor anymore AND legally they get to push a lot of the liability away
@@chelseakautz2942 NZXT probably opened the LLC/CORP in the registry, and his cousin or family member is the one running it. Fragile is probably just a shell corp tbh
@@JSLEnterprises worst planned escape goat ever, deflects to this other company thats screwing you over, but you know nothing about them and think its us still....thats a weird play, not saying it isn't the case though
Slack is more business oriented, my company uses it to organize project. Discord is memes, fun and gaming. He even said they had people come in and do sit downs about what’s to come. Maybe you’re not familiar with these platforms
@@troyxhoward yeah he said they "flew them out to fire them face to face" so your telling me that you are laying people off b/c you can''t afford them but you can afford to fly them out to you just to fire them? i can't believe this guy did the interview and i wasnt sure there was anything he could say that would change my opinion of him as a human being. unfortunately its worse now in so many ways.
y'all going off how slack isn't discord but its literally business discord and before teams it was a LOT more like discord and I had some gaming communities I used to frequent on there so no. its not any different. its a extremely similar platform.
@@frictionvapes6113 ok, so you're saying that: it's wrong that NZXT can afford to fly them out to fire them in person, but it's also wrong that they notified them of their termination virtually. so what is it? In the corporate world, this is a pretty tame way of being laid off. Some people find out they're laid off by having their login disabled (Google).
He doesn't regret the flex program, he regrets that the fraud of the flex program will very likely cost him his job, as well as exposing the company to significant legal liability.
@@ramiking745Doesn't make it much different honestly. I appreciate the technicality, but you still have a bunch of investors at the helm just the same.
"There are some people who see the monthly payment, can do the math, and are okay with it." No, there really aren't. The people who are financially STABLE enough to be okay with it don't maintain their financial stability by being so callous with their finances. Full Stop. The people who are okay with this and are not financially stable enough to actually be okay with it are absolutely NOT doing the long-term math and are absolutely NOT economically responsible OR intelligent individuals. Full Stop.
37:02 NZXT may not have sold the data, but the agreement is with Fragile. How do we know Fragile hasn't sold that data? It doesn't seem he has enough knowledge about what Fragile is doing to be able to give strong definitive answers on their activity.
@@bernieboi8943 Honestly, I don't know. I haven't used the software, and I haven't used any NZXT hardware so I can't really say. It was questionable because they were marketing the computers as being able to reach certain performance levels, which some people were questioning if the hardware could actually reach those numbers, and having a clause that said they would only accept performance benchmarks based on that software They might of walked that back a bit since then; they have certainly changed some of the language on their website and contract since then and I haven't been through it all. Things are still very much up in the air regarding the whole thing, but given how poorly implemented the whole rental situation was and how much overreach there was in the contract its hard for me to be anything but skeptical, at least until we see them making serious efforts to win back trust.
I can see how it all unfolded. They see an easy profit path, don’t know or ask enough questions, and overnight they are a scummy company without meaning to be. I am sympathetic to the argument that they can do business in a way that doesn’t make sense to everyone. I don’t think they need to offer to sell the PC. They can offer to move the drive to. A new PC. If there’s a subset who want to rent, the economics are up to the customer to make a choice. As a company, of course they would love a long term rental. It’s a bad value for most. Still, they haven’t thought it through enough to implement well. It seems to be on the wrong side of predatory.
Don’t need the rental program but my kid wanted an NZXT build for Christmas, I sent him the GN video and had a talk about supporting businesses that support consumers and he picked out a different brand at a much better price. This guy can squirm all he want but once I’m out on a company I’ll never do business with them.
It's good to give a second chance to a company if they ACTUALLY show a real willingness to change for the better. We admittedly rarely ever see this. Mostly just some minor platitudes to appease people for a bit before going back to normal. Sometimes though we do see actual change at companies(usually not publically traded or venture capital-owned ones). But yeah, NZXT isn't exactly likely to change here.
Legitimately, he basically called steve a liar multiple times here in a roundabout way. We know he's not being honest. Now steve is gonna dig and dig even more. It's completely over for these guys.
i remember a time when refusal of something like this was essentially an admission of guilt in the court of public opinion. politicians normalize not taking tough interviews the in the past 20 years.. and now all we get are softball games with interviews like this. watching this dude sweat to tough but entirely fair questions was something i didnt know i needed so badly. if only this was the norm again.
I'm only two minutes into this video, and it already feels more intense than some police interrogations I've seen. I'll keep watching, but the CEO seems extremely nervous-makes me wonder why.
@@lavydunois6968 After learning more about the relationship with Fragile, his constant deflection of questions pertaining to the agreement. There is definitely more at play here that I'm sure Steve will show in his next piece.
I haven't gotten any clarity so far just more confusion as the answers aren't really answers at all. The bottom line is there are shady practices happening so just fess up and move on, don't make excuses to try to cover things up. NZXT is still responsible as to me it sounds like they partnered with Fragile and have their name on the products on their website.
@@steveo6198the only slight recovery would be for them to cancel their agreement with Fragile immediately due to their damaging business practices harming the NZXT brand. To not do so is to show they don't care about what Fragile is doing.
@@r0wdyn3ss I've watched most of it. I'll be buying nzxt through third party but I won't be buying directly. They can make good products but their financial systems are pretty naive imo. Like the newegg stuff made me never buy ANYTHING from newegg again. Nzxt makes me not want to buy/rent directly from them.
NZXT CEO can't be clueless about the operation/agreement about montly rental rates if NZXT and Fragile are partners. He needs to accept that he, like Fragile, are accoutable for screwing their customer base. The rental aspect is a bad idea and HE went with rates to screw the customer. Will NEVER buy anything NZXT going forward.
Like he said, Fragile buy the PC from NZXT. How is the CEO of NZXT responsible for Fragile's practices and policies? I am sure he will have been having words with them since the start of all this. I will be buying NZXT stuff - SImple rules of life; never rent a PC or parts, never buy on credit (unless you can definitely clear it in a few payments), never buy a prebuilt PC.
@@MSFSFreeware But he also said that they reached out to fragile and put this together as a team effort. He's 100% aware of everything Fragile wanted to do and agreed to it because it's a huge payday for them and what does he care if their customers aren't financially savvy enough to not see how predatory the agreements are.
@@MSFSFreeware the flex lease program is on NZXT’s page under full NZXT branding with no mention of Fragile anywhere except the agreement document. NZXT is most certainly responsible for what a product/service they are selling on their site.
@@sirjynx3041 "He's 100% aware of everything Fragile wanted to do and agreed to it" He did not say that. It would be almost impossible for that to be true, unless he was CEO of both companies.
All of this was done in direct collaboration. You are responsible for the things that you put on your website. The things that you advertise and slap your brand name on. It becomes your business the moment you endorse it to know what the company that is operating under your faith under your trust does.@@MSFSFreeware
For a CEO, this guy was super nervous and really didn't represent himself or his company very well at all. Props to Jay and the team for getting this guy to sit down and explain himself and his company.
CEO's often aren't used to facing the fire head on from anyone outside of their shareholders or board members. It is very out of their element to do something like this. Especially for a smaller tech company ceo.
I don't think Jay wanted the CEO to be too prepared and have a lot of prescripted answers. Major props to Jay like you said to get the CEO as uncomfortable as possible.
Well he's a CEO, not a media rep. I'm sure he's been media trained, but I doubt he goes in front of a camera very often. Particularly in a situation where one wrong statement opens a lawsuit floodgate.
Big props to Jay and team for making this happen! The CEO calling Steve a liar is sure to make the next GN video a wild one... There is zero chance Steve lets this go
@@seraph1969probably about price up by 10 where CEO said they sent email about sale tax prior to the price change while Steve didn’t mention about any notification
@@MrNeverwin106 Yup and the CEO doubled down on there having been a notification sent to Steve (who was using a fake customer acct btw). Even if Steve and his team actually missed the notif, NZXT has no good answers here. They are extremely greedy and can't dance around that fact! 🤑🤑🤑
@@MrNeverwin106 how do you have sales tax on something you aren't actually selling? seems like a state racket in and of itself , i get ti you can "sell" a service, but still, just ironic
and calling out the ceo on going AGAINST established law regarding notifications, you went right for the jugular my man. this is why I watch channels like yours and GN, cause you help keep the industry honest.
"Why would we do that...?" To make money from people who can't afford it. Lots of fast-talking and easy answers, AFTER being called out. Great work Steve and Jay.
they know its not a great deal but they know that there are people who will take it. like the guy who get pay advances every week just so they dont have to wait till pay day
@@BansheeBunny When one side wants to call everything fake news and want to imprison journalists then yeah... not much journalism can do. Right now we have two parties: one doesn't give a shit about you and the other wants to imprison you and call it freedom...
@@ihatedrums be thankful that this CEO sat down and addressed concerns. “Corpo speak” is your lazy way of dismissing the fact he must calculate his responses given the margin of error being so high in this situation.
He seems very nervous, almost like a "I know I'm being thrown under the bus" type of nervousness, but that's just a first feel impression, still have to watch it. I don't expect to hear much of anything besides corporate speak and defense of a bad program, but I do like that they agreed to sit down, and talk. Time to see what they say, and if Jay goes easy on him haha
It's probably just another in a long line of stupid decisions. There's no way to defend some of that stuff, regardless of his excuses of 3rd party vendors etc.
He will be 'thrown under the bus', & that's fine, deserved. Look at how he terminated his own team. This isn't GN Steve's fault either. He simply brought public awareness. It's the nzxt shareholders that will need someone under the bus. Lol
@@nomdeploom5707he does then later say “we agreed to everything (I forget the 3rd party company name) did so do not see this as throwing them under the bus”. He just made clear that they aren’t the ones doing the lending deal. Likely because they aren’t accredited to do so, and he doesn’t want this video to be used to claim they are breaking the law.
Thanks Jay - Honestly your normal content is decent & I do occasionally watch; but, I like also like this format a bit more & appreciate both you + Steve addressing this for consumers from different points of view & without tag-teaming or bullying this guy. Also, it's refreshing to see Johnny try to get ahead of this issue & put himself in front of addressing it. When he started NZXT I was a "fan" and bought a couple cases. It's clear he doesn't have all the answers, sadly, and it's clear he just wants to save face. Someone should tell him all he has to do is say, "We made a mistake, we are sorry, we want to make it right, we will make it right, lets discuss what we can do to sweeten the pot for our customers & work with a pair of lawyers to design a fair contract for all 3 parties, manufacturer, underwriter, & consumer."
oh my god I have never in my 30 years experience of working in the corporate industry at various levels (but interacting with and observing all levels) watched a CEO that is soooooo painful to listen to. Talk about "Just get rid of this guy already for god's sake". So he may have started the company but he is a typical example of why it shouldn't just be an automatic right for the founder to stay as the CEO. It's not like there haven't been enough prior red flags and warning signs that he is the wrong person to be at the helm of a company that, by it's size , should automatically demand more competence, more transparency, more accountability, more believability, more of basically everything there should be and less of all of the too many things there shouldn't be. Thank you Jay for doing this video. Sometimes I get slightly frustrated that Steve seems to be the only source of going full on at holding people to account and so props to you for stepping up and supporting their excellent work at GN by doing what you can to help shape the industry into something better for the consumer.
![[Live สด] การออกรางวัลสลากกินแบ่งรัฐบาล งวดวันที่ 16 ธันวาคม 2567](http://i.ytimg.com/vi/dNTiBBthKgQ/mqdefault.jpg)
Should have done a bait & switch and left the room only for Steve to enter
yes together with the lawyer Steve had the interview with.
omg that would have been fuckin hilarious! he would have walked but man that would have been just pure gold.
lol. 😂
Why do I hear boss music?
LOL, I'd have paid money to see that.
Jay last week : We don't do journalism.
Jay today : Journalism.
Tables turn
Jay yesterday: That's Steves thing
Jay today: so here I am with NZXTs CEO
Journalism confirmed
@@RickyB686 So a good journalist, finally
There was nooo wayyy he was going to say no though lol
Wait, this isn’t Steve…
💀💀💀
Too sensationalist to be trusted anymore with anything serious.
@@Aenslead this
@@Aenslead I disagree. Steve has provided invaluable and excellent journalism.
my reaction
Company 101 2025:
1. You own nothing.
2. Give us all your money.
3. Quit whining.
Housing is similiar!
If you don't like capitalism, leave.
Dbrand
@@drachenfeIs You say this like Capitalism is a good thing. It's great for greedy people whom care nothing about the people or world they live in. That's why it's the problem with the world and always has been. Technology has just magnified the issue.
@@raym7441 left is not better, look the countries where it is you can always go there where is fully applied if you like it that much
The reach of TH-camrs these days is quite remarkable
youtube is the only source of tv and news for me.. and thats been like that for years.. the reach of youtube isnt something to put to the side they have a following.
Honestly, that was my first thought as well. Incredible how this quickly this shift has come about in my opinion.
His lifeblood is influencers, lose this group and it's ogre.
Over 4 million subscribers and the pc builder community isn't that big, I'm betting the bigger youtube guys have the ear of a lot of the builder community
Jay is literally just down the highway from nzxt.
Jay summoning the CEO of NZXT as if he was the principle at a school is crazy works
Huh? Jay asked, he didn't demand.
And steve literally said that he didnt even want to interview nzxt as this is WAY too bogus for steve to possibly give nzxt a way to weasel out of there b.s.
@@Sommyie yeye ikik but the vibe feels that way
Better to talk to the Principal than Superintendent Steve.
He's just the ceo of a smallish PC supplier ... no biggy, journalists interview WAAAAYYYY more powerful people all the time.
Mr. CEO, feels uncomfortable.
Jay, feels pissed.
Just like it should be. 👍
It's so obvious he's nervous lmao
@@IamJay02 As he should
Yea he didn't say one thing, just jibberish!
Your right and he is flat out lieing about things to look better
Yup, so many "like" "like" "like"
Guy needs a public speaking course.
i love how youtubers are doing more and better quality journalistic work than actual (print-) publications
These days people only care about journalism if it's also entertainment, also this isn't journalism.
Seriously though, the problem is we don't value the journalism we still have.
There is nothing fraudulent going on. It’s just a bad deal for consumers. There is nothing fraudulent reason journalists would be covering this. Is is a FYI piece of
@@David-ln8qh what are you on about
The media in this country is proper fked.
So, the CEO had to choose the lesser evil between Jay or Steve...
Joke's on him, there is no lesser evil in this case, Steve is going to pull apart this interview like warm bread.
Mmmmmmmmmm warm bread
Jay is getting pissy about comments like these.
@@bobbybamf14I think Jay did a great job.
Exactly an hour and a half of footage we alr know he hyper analyzes everything this won’t be an exception
Really like your warm bread analogy. 👍
NZXT sells it to Fragile, Fragile Rents it out to EK, Ek gives it away with Artesian, Artesian rerolls and the winner is NZXT...
interesting pyramid
And they have LTT do an absurd video on it.
🤣🤣🤣
And ASUS provides the promised lifetime warranty.
Oh Artesian.
Imagine if Jay walked out and Steve walked in like Chris Hansen
AHAHHAAH NOW THATS FUNNY!
"What are you doing here? Why don't you take a seat. Take a seat right over there."
BRO I'd love to have seen that lmao
😂😂😂
Fitting, since NZXT, like the people Hanson exposed, are predators in their own way who targets children.
Ultimately NZXT's CEO keeps trying to convince us that renting a PC is a valuable service but at these prices it just isn't. And he doesn't have a good answer because there isn't one.
He even says he agrees with Jay that this """"service"""" long term is a really bad idea.
In which, as highlighted by Steve, defeats the purpose of their "2-year upgrade" which is one of their selling point.
@@sphaleritecarcharias1404 to clarify, CEO said it was bad without upgrading every 2 years, specifically 5 years renting the same components would be a really bad idea.
Well, if someone expects a Company to say to not buy its products / Services, i think the Problem is the Customer itself….honestly , the only wrong thing i see in this, it’s changing the specs in background when switching from buy to rent. The Rest, the customer itself should be albe to figure it out and use a bit of Brain to understand that buying is cheaper than renting, Nobody gives you anything for free , expecially companies, which are built in order to gain Money
@@infamousmaze6870
Renting for 2 years at those prices is equally bad
Save up that money 1 year, you get a PC equal in specs of what you get that 2 year upgrade, at the same (or still more) money
Jay: "We don't do journalism; we leave that to people like Steve...."
NZXT: (performs scumbaggery)
Jay: "Nic, Phil... get in the car. It's journalism time."
Jay would say journdalism.
Jay: It's Journalism time!!!
DIGRESSASAURUS!!!
KI-YA!!!
This looks a lot like journalism 😂.
To be fair, I think they came to him. Looks like the new office
Said Jay after an 8-hour session of Wolrd of Warships.
Someone get that man a peloton, he was peddling for his life.
And let him know he can rent one if he can't afford it
@@uberchemist Lmao
It's a subscription too so perfect fit.
there was never a better time to have a lawyer present
Absolutely maddening, the speed at which this was executed. Anti-consumerism should be something, that needs to be tackled with this level of efficiency. Nice work Jay/Nic/Phil and co.
Dude was soft as woke media Kamala interviews LOL
@@NeXuS858journalist should be subjective, as much as possible, yes they use emotion to elicit response. From my perspective this is the only interview I can access. Job done. it’s not to spank them. we are watching and disgusted but the response. Job done
Hi long term NZXT Customer here.
46:30 hes basicly saying: "You will own nothing and you will be happy. "
Thats the exact moment you lost me forever.
GG. I will never buy a Product from NZXT again.
If the world doesn't wake up, that's exactly where we're headed.
Only a small group of people will own everything and we will rent from them, and it will get to the point where we will even rent our lives. That's the goal.
I caught that too. Insane thinking
@@NostradAlex Like that one Doctor Who episode where workers on a space station had to buy oxygen from their employer
@@immovableobject-o6j I never watched doctor who, but that's terrifying.
I get it, but we got to remember there are actually a lot of people who legitimately don't want to deal with it. The gaming scene is absolutely huge and it keeps growing, but I don't believe the DYI slice is growing proportionally.
For me, the solution would be take it in for service at somewhere they could repair it, if I couldn't do it myself and I should be for most and I believe it STILL is for most.
I think NZXT's solution "works" if you REALLY don't wanna deal with any of it and/or have too much money.
I think NZXT could fix A LOT of the negative press by making it rent-to-own at the very least. If you buy a pc through installments anywhere, there will also be a higher price so in that sense, it being "expensive" isn't wrong.
Jay: "Put yourself in the consumers' shoes, stop being a CEO for a minute"
CEO: *continues with corporatespeak*
They all do it. The gaslighting from all sides these days is totally through the roof.
@@buckfiden2988all sides huh
@@buckfiden2988 I guess the username here isn't exclusive.
Yea his company might be laying off but I am sure he isnt GOING hungry or taking a pay cut! He is wealthy maybe not super wealthy but he has enough money to live very well. More so than who his company is targeting with these predatory computer systems!
These people just went through PR training and that's how they come out of the machine.
When a CEO speaks like a real person and not through their trained PR filter then i care to listen.
Another CEO that is using plausible deniability as a defence strategy.
So what I got from this interview is, they don't make their own stuff, They Don't build their own computers, They don't own their own suppliers and are literally a name badge and the CEO is out of touch with his customer base.
It’s wild
If I’m NZXT and I have carved a niche for myself despite essentially being a middleman I’m SHUTTING THE FUCK UP and working to make as few waves as possible
Instead they go YOLO with a loan shark-esque loan
Smells like so many other brands now.... Corsair being the biggest that comes to mind.
Welcome to modern Brand marketing 101.
Too bad there's nobody who can read body laguage and gestures. There's books to read, I tell you.
"Do this interview now or we fire you now instead of later. Thank You!"
well jay isnt better here too then the CEO, hes too week on him, easy game for the CEO not feel any pressure is bad so after this interview he be like, off now i got that crap off of me i went trough this sleepy crap and now lets move on and they will continue to do the same crap over because jay wasnt hard enouth on him so yeah :P
I made the move to all Corsair products for my PC
Damn, okay Jay. I see you, and I appreciate what you did here. Never expected anyone to interview the CEO this early
They are losing a crap ton of money in ad related revenue, that's why they are jumping on this so quick.
@ oh I’m sure, but you’d think that the CEO would wait a week or so to formulate a conversation. This seems very minimally scripted on the CEOs part.
@@LieftheDragon Very true, that was why I said in another comment that it feels like a situation where he knows he's being thrown under the bus.
I'd get the board in too if they are even sober enough for an interview.
@@brando3342 thrown under the bus by whom? By shareholders?
Damn .. half of the interview Jay's body language was like "Bro, r u 4 real right now?!?"
Steve: Bad Cop
Jay: Slightly less bad, but still a cop.
Hats off to both of them.
The bad cop's coming in right behind him, though a bit later, according to a post by GN earlier today. Should be interesting, to say the least....
Doesn't matter who Jay was closer and could hold an in face meeting faster and cheaper.
@@pauldehayes1898what you mean, GN will audit this lol??
@@pauldehayes1898 Steve waiting for the man with a black van in the street.
@@crazycajunj1703 You don't understand the meaning of good cop bad cop do you?
NZXT CEO consistently backpedals as he realizes that they were caught trying to screw over Customers & throwing Fragile under the bus. This guy was talking circles & lying thru his teeth.
As a pc builder, NZXT lost a valuable customer
@@Minicoup58tv Yep. I never considered renting & I don't buy prebuilt, but I won't consider their products in any way now until their CEO is replaced & they've proven to have turned around.
Either of you have a lot of issues with nzxt aio coolers?
Thanks fellow human.
Not only that, but you can tell from the beginning he's nervous AF. He knows he's gonna get caught in like 10 traps, but he can't back out now, since he's locked in that room with Jay.
This guy is 100% over his ski's. Another company that got caught up in the "grow fast, figure it out later" mentality.
Blame the investors or shareholders/board that are not part of the company originally.
These guys are probably the third gen aiming to buy small and sell big very fast.
Usually in this case the CEO is just an elected puppet/trouble magnet by these guys in power while trying to execute their idea to achieve their aims.
@@unknown14191he started NZXT lol
Not just a random CEO
@@hazmatjesus6864 He could be one bad businessman, but don't discount the influence from the investors(and highly possible they secured some shares in exchange). There's 100 million injection from Fransisco Partners which is an investment firm. So there is high/significant chance that it is a quick investment strategy to inflate/bloat up a company and destroying it from within, and then quickly cash out and pass the bomb to someone else.
@@unknown14191 He is the founder and highest executive. There is none beside him, and he is the 51% shareholder, so he can decide whatever and it will happen. Also nothing happens that he has not aproved. So in short, he is the proper guy to confront, and to make responsible.
That mentality really affects the partner company more than NZXT. I don't think that their CEO handled this that badly. He said they are taking the blame, and not just throwing the other guys under the bus. People just want to be angry at NZXT, but I think that GN also missed something by saying this is all on NZXT.
Definitely _not_ who I expected to do this interview. But holy heck, it is telling just how ethically bankrupt this guy is.
Amusingly, this interview even gave GN additional ammunition.
Thank you for your role, Jay. Much respect for this effort.
My response seeing the thumbnail "Oh shit that was fast"
Same.
My response was just "Oh shiiiiiiiit!" and then I grabbed my popcorn
Thats what she said
He had to be fast enough to jump on Gamers Nexus coattails
I saw the title and first I thought this was a GN upload.
Throwing Fragile under the bus is like Amazon throwing their contracted drivers under the bus because they suck. They are still considered NZXT. Take accountability.
exactly this...NZXT knew FULL well how the contracts were going to screw over the renter, they took a portion of the profits...this is PR deflection, luckily, we see through the BS
Not having Fragile's Spokesperson there to see that side as well it's sus
Yeah no one should put their name on something blindly.
Like how DHL doesn't give their drivers enough time to deliver, so they get around it by marking "not home" even though they never attempted to deliver.
And DHL will wash their hands of responsibility, because the drivers are contracted out, and not technically directly employed.
He would never talk bad about his company not when he has another one to throw under the bus
leaving the awkward "your mic is touching the jacket" in the edit really shows how uncut the interview is haha
The audio is pretty low rate
@@Catch_The_Irishman Hey guys cool the criticism, he's only been doing this for... *_checks_* *_channel..._* 12 years!
@@Varadiio True
As you may be alluding to, it's probably intentionally fully uncut for the CEO's sake and for ours.
@@jamescatchot10 we kinda need more utterly transparent interview like this.
Well done Jay. You didn't just take the answers, you actually pushed back. Nice!
As much as I appreciate the effort the guy is never going to admit that the program was predatory by design.
To be fair, he would be opening his company up to serious legal action if he did.
@@DonnyStanleyyeah. People seem to forget this, the second it’s admitted they get flooded with lawsuits. At least by not outright admitting it, it’s a gamble for lawyers to take it
the program was predatory by design. You meant the program is predatory.....
@@KathrinHausermann That is literally what that means. It was designed, ground-up, to be predatory. If you're going to argue semantics at least have a clue what you're talking about.
true but that's not really the point of an interview. No one in the history of interviews has ever told the whole truth. Instead you try to get them to make an outline of the subject from which any reasonable person would say "hey that looks illegal".
He seems uncomfortable from the top.
For good reason. Difficult topics to talk to. The fact that he even did it is props to him.
I don't blame him his public reputation is on trial here but, big ups to him for having the balls to do this interview and putting a face to this
Because he is guilty 😂😂😂
because he knows he done fvcked up... although he probably really had no say in the program to be done and it was driven by their VC investors looking for revenue, but still
@@Shizzmoney74 Yup. I'm sure as the owner of a 20 year old business he does not want to ruin it, it's his child, his legacy after all, but he knew 100% full well that what they were doing is incredibly shady and immoral, and he seemingly gladly took the venture capitalists' money and all the obligations that came with it. In the end he chose to take their dirty money. Why he did so, I don't know. Maybe NZXT was on the verge of bankruptcy and he did what he could to save it, maybe it was just greed.
You didn't address the Tik Tok commercials. They are probably the worst part of this. People tend to believe everything they hear on TikTok. His paid content creators suck and need to stop their lies.
i thought about that as well, the fact those TikTokers clearly stating the pc would be owned, amongst other marketing lies. Another tactic to mislead the consumer and appeal to the younger gamer generation. But, as i was thinking about it, i could quicky "hear" the bs PR answer in my head. The CEO would probably say something like "oh we dont control everything paid content creators say in the commercials, we just give general directions". Then Jay would reply "but, you provide scripts to the creators, its your responsability what information they share about the service", then he would reply back.. "yes, in the future its something we will take into consideration, improving our service for the benefit of the consumer and bla bla.." you know, dodging another question.
@@hernanipereira just like the whole Lord and Lady title junk that was going around... Except that was a once off useless novelty
“People tend to believe everything they hear on TikTok”
That’s simply not true. (Most) people are not that stupid to just blatantly take every single video they see at face value.
@@Fidgets808 i agree, but there are still a lot of people that do fall for these ads, either by ignorance, desperation (wanting to be able to play high end games, for example), or for being young/naive/easily impressionable. Its literally a numbers game. More people see the adds, more people will join these programs. But many will not be aware of these predatory terms of service.
@@Fidgets808I find those influencer videos trying to sell stuff annoying as hell. I seen a video where a girl was talking about a water bottle that “injects” hydrogen into the water because water 💧 has no hydrogen in it. 😮 Um then what is the H in H20?
This is a really good interview, Jay.
Normalize grilling CEO's about questionable terms of service.
AYO what's popping Tim! Nice to see you outside of the grinding simulator (WT) and that we have other cool stuff in common!
Rock on!
Basically NZXT SEO trying to notch 6x AIM-120A ammarite Tim?
Nothing can be as difficult to cancel as SiriusXM...
NZXT: Hold my beer
Sirius is the absolute worst. As much as I liked it when I had it, I will never ever consider it because of the time and effort it takes to cancel
@@Aglenn1985oh good I thought it was just me. It took me an hour to cancel. The fact that there is no "Cancel my Service" button and you have to talk to someone in a chat, is absolutely ridiculous. Never again. They lost my business forever.
SiriusXM let me know that my free trial (that I never used) had expired so many times that I had to block them
I had no issues with canceling mine that came with my car, I just never responded to the letter they sent and boom no more garbage Sirius, that I didn't even use when it was free lol
@@neonspeed1995 I actually called to proactively cancel when it came with my car lol. Rep sounded confused but it was canceled pretty quickly when I said that I don't use radio at all.
This CEO is either ignorant or a liar, period. He knows damn well what Fragile is doing, and he approves it, or it wouldn't happen.
PR move, its like toxic relationship because they give you an inch then you starting to expecting more but in the end you still at loss.
Wouldn’t believe a thing this guy says as a CEO. Sleazy
Yeah.. I mean, when they sign up for this kind of thing, and it uses THEIR BRAND front and center, you would really think the CEO or even someone just working at NZXT would go, "Hey, this pricing is kind of nuts" "This looks predatory, we shouldn't do it" *flashbacks to corporate compliance training*
This whole thing reminds me of EKWB.
He said at one point that he wanted to clarify that Fragile were the ones who the customer is making the deal with but they approved on the deal fully. Then he continues to deflect to them. When he said that first part, I was like “oh dang, he’s actually gunna have some balls and admit it’s his/his team’s fault” but no
I'm honestly blown away that people even rent computers. That's nuts
i can see cases where it makes sense, but they are such edge cases it's clear this is not designed for those edge cases, this is just predatory to poor people and those who are financially incompetent, which isn't illegal, its just a bad look.
I believe dell has been offering a similar service to enterprises as part of their IT services. Basically your company gets new computers every few years to keep things runing smoothly and they handle the change over. But I'm talking a company that is using 10,000+ computers
@@02bluehawk that makes sense. But not for the average Joe
@@02bluehawk That sounds great for large companies where the micromanagement of those PC's and the amount of pay needed to service maintain and upgrade them would way exceed the cost of renting.
@tom_foolery oh agree. I think the NZXT flex program could possibly work well if it was done how cell phones are handled cause there are extremely few people that buy new iPhones or Samsung flagships out right anymore we just pay the monthly amount and after 2 years we are eligible for a upgrade and the fee is gone until we upgrade. Then at that point we go into the store get the new phone and everything is transferred to the new phone you hand in the old phone and off you go. The same thing could be done with PCs and it not be a huge rip off.
Been building computers for 25 years. Been building websites for 20 years. The excuses here are either gross negligence or egregious incompetence. I would expect neither from a person that runs 177 million in sales every year. I think this was exactly what it looks like - a way to apply the used car rental game to personal computers. This guy's nervous demeanor and shaky responses just reflect horribly on this company. If I were him, I would immediately cancel the program. That would be a start.
He can’t it’s all been forecasted and bank rolled it’s part of the “growth plan”
Dang! Jay's a blunt interviewer...i like it
Mixed in with a little bit of GN Steve-ism in his approach too. I like it! Wouldn't surprise me if Jay asked Steve for some advice before this interview.
This takes "I want to speak to the manager" to a whole new level.
I actually thought he was pretty tame. Maybe it just feels that way after watching Steve's coverage.
@@PrinceAlhorianKarenzTwoCents
It’s the ADHD. Assume everyone knows the setup and gets to the point.
"Oh wow, that was quick"
"Wait, that isn't Steve"
Well done Jay, well done
I don't think ceos are going to be rushing to sit down with Steve 😂 he's a tough cookie❤
Steve’s not tough… at all lol
I absolutely love the CEO being so uncomfortable with the conversation. It shows more honest journalism being done by Jay and the team, that the interview wasn't "preplanned" so to speak where the CEO had time to come up with answers, etc. While he is doing a lot of "corporate speak" and trying to downplay/talk around the question on a lot of occasions, it is still good that he is willing to do this interview, as uncomfortable for him as it is. Good on you Jay for doing this, and doing it so quickly.
If millions were at play, I would be uncomfortable as much as you want.
He seemed straightforward. Sure its a bit uncomfortable, but I don't think Jay made him squirm in any way. This is all blown out of proportion.
What do you mean? The CEO couldn't answer half the questions LOL. He did not look or feel like like the CEO of NZXT. A CEO would have been able to confidently answer questions and all. But... He never was able to. I have met actual CEOs of massive corporations in person, and they always knew what to say and what answers to give.
It almost seems to me that the NZXT CEO was in over his head when dealing with the underwriting company. He doesn't seem "Hard" enough to be a real CEO.
@@TheWhiteBambaKnowing what to say and what answers to give doesn't necessarily mean such a CEO is being straightforward. Few CEOs of large companies could be expected to know the answer to every conceivable question. Given that no preparation was done for the interview as both parties stated, it isn't a surprise that he was unable to answer every question.
Did Jay just turn into Steve’s apprentice?! I’m SO here for this! 🙌🏼
You can tell Jay is still pissed as hell. Even getting straight to the point in person tells you he's not playing around!
He’s definitely annoyed to have to do this with a company that he’s had good experience with in the past but who screwed the pooch.
He's annoyed cos he's lost another sponsor stream of revenue.
pissed he lost a sponsor....lol
@iamaduckquack Which is completely understandable. Most people don't understand the idea of losing revenue due to following your principles.
@@Scyborg832 Yup! Running a small business, especially one where you are responsible for a handful of employees that you almost consider family and certainly consider close friends, is really effing difficult. You're often faced with really tough decisions where profitability collides with morals. I've run a small business with a friend of mine since 2009 and man oh man is it difficult to reconcile the two extremes at times. Without profit the business and all you've worked for as well as the livelihood of your employees vanishes, but without morals you are a POS human being and eventually your lack of morals will come back to bite you in the a**. Jay (and GN) giving up sponsorship money for principle seems like a given to an outsider, but it really, really stings and can even put the business and its employees at jeopardy. I'm proud of both Jay and GN for making a hard decision that is really going to hurt them, because it's the right thing to do.
I feel like the CEO is going to regret doing this interview, Steve is going to have a field day with this one 😬😬
Oh I fully expect it to be taken down in under 7 days. At least that they will try.
He basically called Steve a liar ... Emails were sent ... I bet Steve has something to say about that.
It's a scam and he can try to deny it but nobody will believe him.
@@Rusznikarz Pretty sure Jay has an agreement in place that he is allowed, in perpetuity, to upload the unedited interview. I mean... that's basics in this kind of setting...
@@countmorbid3187super easy for Steve to pull a message trace on the email used for this expose to show it was never delivered to them.
@@countmorbid3187 Yeah, who do you believe? Steve or Johnny? Hmmm. That's a tough one. :-)
How doesn't the NZXT CEO not bring in the CEO from fragile in this whole discussion? Because it doesn't seem like the NZXT has no clue what's going on. Makes NZXT look really bad!
From everything he says, it sounds like he running fragile as well, like a partnership with them. Went from we sell fragile the pc/parts to "We" send them notices for price changes, we send them the new pc etc etc. Sounds like the only thing fragile does is write up contracts that are 100% there to screw the customer.
If he has no clue what Fragile is doing, he is not fit to be running the company and should be held liable for any and all harm done by Fragile.
Fragile is most likely a very shady company with a word management and they aren't going to show their face at all. These types of companies are all over the place. They get ripped but are so faceless that have their whole business based on B2B and not consumer facing. Yea they aren't going on camera.
Makes Jayz and Nexus look more bad, they are trying to create problems that doesn't exist.
@@orion9k how do you figure, at best NZXT is taking part in, and benefiting from, scamming their own customer base
I build PC's as a side hobby (around 20-25 annually) and I'd say a quarter of them use NZXT parts but now I'm steering away from their products due to their scumbaggery. I'm just a drop in the bucket im sure alot of people will feel the same way.
Stop blaming Fragile. If I pay NZXT the money, I don't give a poop about what happens down stream, NZXT owe me the product and all services that come with it.
Miss a payment after 25 0r 26 months, they can still seize the device.
Don;y turn it back over to them with a fully functioning drive, then they go after you by essentially imposing a lien.
1. Cudos for the CEO of NZXT to actually show up and do this Q&A (If you can even call it that...) with Jay.
2. Cudos for Jay for putting him on blast like that, very early on. Dude was sweating HEAVILY the whole time.
3. I love the amount of finger pointing he did towards Fragile publicly. Wonder how much of a backlash this is going to cause between NZXT and Fragile now.
Overall, it seems like he has no idea on how this agreement between his own company and Fragile works outside of face-value stuff, or VERY specific instances that were handled. Even then, it does not seem like there is much to go on from his responses. And, he seems to have no clue what the metrics are on anything either. Very informative on how NZXT actually operates, as it very apparent based on how he has responded / conducted himself through this.
He's basically either negligently ignorant or a liar... Being CEO points to one over the other.
I think that Johnny was sweating to the point where he went home to take a shower after this. Jay probably also had to take a shower, but for different reasons, aka to wash off the corporate stink.
This what Corporations do, deliberately, so they can point the finger at a third party, and then that third party can point the finger back at them, and nobody is held accountable while the consumer gets screwed. If that doesn't work, the billionaire CEO "resigns" and either goes to sip out of coconuts on an island somewhere wiping his ass with cash, or starts a new company. Accountability is not a word Corporations take seriously. Intel could lose 10 Billion dollars and shrug it off, Elon Musk (while not a corporation) lost 'a large portion of his fortune' on the Twitter purchase, and is this year about to break his personal wealth record. What regular folk like us don't tend to understand, is that when your worth (as an individual or a company) exceeds a certain figure, you have infinite money, the cash you get back from investments, interest and tax breaks, greatly overpowers any amount of money you could spend. Everyone is trying to work towards this point. So why even be held accountable anymore?
@@RobertD_83 He's the CEO, the CFO would actually be the one who possesses the knowledge you're incorrectly assuming he is supposed to have.
Uhm... its 'kudos'* but okay, i get it, i read the room.
Huge props to Jay for not pulling his punches, sitting in a room with the CEO of a huge company like NZXT and Jay didn't give him any softballs or chances to market his business, he just dove straight into it, "What was the thinking behind laying off employees on Discord?" "It was Slack." "Oh, so Slack, not Discord." That's top shelf journalism. Give the person being interviewed partially correct info so they straight up correct it and say, "Yes, but it was Slack."
This is how cops interview suspects. "So you hit your wife with a baseball bat?" "Well, it was only a tennis racquet."
why would he? he's a CEO, not God.
Wow, just WOW; he outsourced the customer base and then had a company wide lay off, that in it's self speaks volumes on his lack of integrity as a business owner. A company I'm sure to steer away from in the future. I could also make the assuming that NZXT doesn't handle their own product warranties either...
TLDR: "Scamming people is easy, we do it because it's easy to make money and take advantage of people who don't know how that math works out over time, it's that simple. Ethics? We don't talk about this concept especially because it goes against making easy money."
Most of the economical system, basically.
Yeah... exactly. So why is NZXT getting grilled? This "expose" is starting to smell like defamation to me.
"Also it's Fragile's fault."
@@HouseOfHollow1Because their contracts were written in a shady, convoluted, and borderline illegal way.
It's the computer case company equivalent of outsourcing production overseas, and reducing quality. But, their version is subscription PC, and a lot of shady sleight of hand with pricing, and wording.
I already feel like I’m watching a senate hearing where they grill a CEO who dodges every question.
But nobody goes to the back room here and says "OK that went great sorry for sweating you don't worry nothing will come of this, my kids start college soon I will need another $2m."
I see questions being answered. Which question didn't he answer?
hah, true, next up: The "Primio" (or whatever that was called) partner interv...I mean interrogation xD
Katie Porter for POTUS!
@@semitope"i would imagine so" is not an answer, it's a dodge that can't be legally held against you.
Thanks ste... Jay
"I would imagine"...bud, YOU ARE THE CEO, you should KNOW the answers to these questions, not just be able to SPECULATE on how you "imagine" it should play out! It is CLEAR that he doesn't understand the full extent to what his company is doing. SAD. I am in the process of piecing together my next PC and NZXT is now completely wiped from that list. I will NOT buy NZXT ANYTHING ever again.
“Why would we do that?”
….. uhhh, money. Bro. MOOOONEYYY. When you truly believe you won’t get called out, money is a hell of a drug!
This is gonna be wild
From the start 💯
Jay.....
Doing more actual journalism than the legacy media....
We're proud of you Jay.
Doing better than intestinal parasites.... thats not a compliment be nicer to jay please
This isn't journalism, support the good journalism that actually exists instead of demanding it also be entertainment.
The Western media doesn’t care.
Why?
Because look who works in and also who owns western media. Kamala’s sister is one of the most influential people in american media, even when she works at MSNBC. And then there are items such as Cox Media, owned by one of Epstein most direct supporters.
Follow the money
Jay, this has got to be the most badass thing you've done with your channel so far. You've always stuck to your guns with the consumer in mind first, and this here is singlehandedly the most pro consumer thing I've seen a tech youtuber do ever. It took a lot of balls to sit there and put this man on blast for the shady, greedy, and negligent work NZXT is doing.
So, I was an NCO in the Army - was "Called To The Carpet" on once occasion - When I was asked questions, I was a little evasive in some of my responses. The NCOIC pointed at the floor and started spinning her finger around. I stopped talking at gave her a questioning look as I didn't know what she was implying. I will never forget her response - "Well SGT, if you are going to tap dance with your answers, I want to see you actually tap dancing while doing it". Never gave her another BS/evasive answer again (I will admit made me laugh pretty good - She was a damn good NCOIC)
Point is, he should be up on that table dancing while answering J's questions.
Perfect and straight to the point. Such a good way to put it. 👌
😂 I visualized your story
imagine letting a woman talk to you like that. lmao.
@@iswm You're so tough, bro. Rank structure doesn't matter at all in the military for women, right?💪💪💪
@@iswm ok boomer
Sitting here and all I can think is, "What would you say you do here?"
NZXT sells the PC to Fragile, so NZXT can claim the revenue immediately and Fragile acts basically like a collections agency. This sounds like the shadiest, anti-consumer tactic I've heard in a long time.
Capitalism goes BRRRRRRRRR.
Also means NZXT can wash their hands of a lot of the blowback from this
It’s happening more and more. Companies are creating partnerships like this because it mimimizes liability and usually it saves them money on labor. They laid off all those people and he said himself some moved to fragile. They can offer the same service they were already offering, but at a significant cost savings because they don’t have to pay for labor anymore AND legally they get to push a lot of the liability away
"it feels like a racket at this point"
The second an underwriter got involved it became an insurance game, so it 100% is
$20 says this guy ows majority share in fragile.
How did it become an insurance game? Underwriting isn’t only related to insurers
@@chelseakautz2942 NZXT probably opened the LLC/CORP in the registry, and his cousin or family member is the one running it. Fragile is probably just a shell corp tbh
@@JSLEnterprises worst planned escape goat ever, deflects to this other company thats screwing you over, but you know nothing about them and think its us still....thats a weird play, not saying it isn't the case though
@@chelseakautz2942 "we chose Fragile" also later "we setup Fragile"...
Jay its stuff like this, that got me following you years ago. Thank you for the amazing job you do for the public at large.
"The decision to lay of a team via Discord..."
"It was Slack."
As if it makes it any better 😂 What a joke.
My work uses slack for everything, it basically replaces emails. So I understand why they use this. He also said they did it face to face.
Slack is more business oriented, my company uses it to organize project. Discord is memes, fun and gaming. He even said they had people come in and do sit downs about what’s to come. Maybe you’re not familiar with these platforms
@@troyxhoward yeah he said they "flew them out to fire them face to face" so your telling me that you are laying people off b/c you can''t afford them but you can afford to fly them out to you just to fire them? i can't believe this guy did the interview and i wasnt sure there was anything he could say that would change my opinion of him as a human being. unfortunately its worse now in so many ways.
y'all going off how slack isn't discord but its literally business discord and before teams it was a LOT more like discord and I had some gaming communities I used to frequent on there so no. its not any different. its a extremely similar platform.
@@frictionvapes6113 ok, so you're saying that: it's wrong that NZXT can afford to fly them out to fire them in person, but it's also wrong that they notified them of their termination virtually. so what is it? In the corporate world, this is a pretty tame way of being laid off. Some people find out they're laid off by having their login disabled (Google).
He doesn't regret the flex program, he regrets that the fraud of the flex program will very likely cost him his job, as well as exposing the company to significant legal liability.
The problem is that NZXT is a public company, so his replacement will be just as bad, if not worse.
@@RockstarRomania NZXT is owned by a private equity firm. It's not a public company.
@@ramiking745Doesn't make it much different honestly. I appreciate the technicality, but you still have a bunch of investors at the helm just the same.
@@crazydude5825 Private companies not owned by VC's still have investors.
If it was gonna cost him his job he wouldnt have done this interview. He would have just taken his firing and his giant severance.
Appreciate the rawness of the start showing no edit…nice
"There are some people who see the monthly payment, can do the math, and are okay with it."
No, there really aren't. The people who are financially STABLE enough to be okay with it don't maintain their financial stability by being so callous with their finances. Full Stop.
The people who are okay with this and are not financially stable enough to actually be okay with it are absolutely NOT doing the long-term math and are absolutely NOT economically responsible OR intelligent individuals. Full Stop.
Man, CEOs are really getting put on blast this week
fuck me that was DARK
I see what you did there
HEYOOO
emphasis on blast
Literally 🤣🤣🤣
37:02 NZXT may not have sold the data, but the agreement is with Fragile. How do we know Fragile hasn't sold that data? It doesn't seem he has enough knowledge about what Fragile is doing to be able to give strong definitive answers on their activity.
I’d half expect spyware from Fragile as part of the agreement and to monitor their “property”
@@nadieselgirl I mean they mandate using their 'CAM software' for performance metrics, whatever that is.
@@LoricSwift is this CAM software also monitoring non rental PC's using NZXT hardware? Me as a nzxt mobo user uses cam.... wondering how scammy it is.
@@bernieboi8943 Did you read the fine print?
@@bernieboi8943 Honestly, I don't know. I haven't used the software, and I haven't used any NZXT hardware so I can't really say.
It was questionable because they were marketing the computers as being able to reach certain performance levels, which some people were questioning if the hardware could actually reach those numbers, and having a clause that said they would only accept performance benchmarks based on that software They might of walked that back a bit since then; they have certainly changed some of the language on their website and contract since then and I haven't been through it all.
Things are still very much up in the air regarding the whole thing, but given how poorly implemented the whole rental situation was and how much overreach there was in the contract its hard for me to be anything but skeptical, at least until we see them making serious efforts to win back trust.
"I love what I do" from the video I don't even think you know what you do at NZXT.
Print money through predatory practices and disingenuous advertising.
I can see how it all unfolded. They see an easy profit path, don’t know or ask enough questions, and overnight they are a scummy company without meaning to be. I am sympathetic to the argument that they can do business in a way that doesn’t make sense to everyone. I don’t think they need to offer to sell the PC. They can offer to move the drive to. A new PC. If there’s a subset who want to rent, the economics are up to the customer to make a choice. As a company, of course they would love a long term rental. It’s a bad value for most. Still, they haven’t thought it through enough to implement well. It seems to be on the wrong side of predatory.
I don’t think CEOs even feel emotions. At least not ones bought out by Private Equity.
@ Humans feel emotions. Some of these people certainly lack empathy.
I am no journalist. But to me this was a good interview by Jay. You're harsh, straightforward, clear with your intentions and respectful.
Nice work!
The CEO looks exactly like a shady version of Dave2D
Ayoo 😂
best comment lmao 😂
That's racist 😂😂😂
I KNEW he reminded me of someone! 🤣
LMFAOOO facts tho
Don’t need the rental program but my kid wanted an NZXT build for Christmas, I sent him the GN video and had a talk about supporting businesses that support consumers and he picked out a different brand at a much better price. This guy can squirm all he want but once I’m out on a company I’ll never do business with them.
The customer "service" stories are an absolute nightmare. He's only sorry he got caught!
Fantastic way to get a good lesson across to your kid.
It's good to give a second chance to a company if they ACTUALLY show a real willingness to change for the better. We admittedly rarely ever see this. Mostly just some minor platitudes to appease people for a bit before going back to normal. Sometimes though we do see actual change at companies(usually not publically traded or venture capital-owned ones). But yeah, NZXT isn't exactly likely to change here.
Honestly I'd go starforge they seem to totally have their shit together.
@@justinbeard4733 The only way to not be disappointed: Dude, you're getting a Dell!
Jay just handed him the shovel to dig himself & NZXT even deeper, and he effectively said thank you. Mind blowing 😂
Legitimately, he basically called steve a liar multiple times here in a roundabout way. We know he's not being honest. Now steve is gonna dig and dig even more. It's completely over for these guys.
@@frankytanky5076 And I cant wait lol
Hey Jay, thanks! We need transparency and guys/teams like yours and steves are great. This is real journalism!
Holy crap, I can't believe he agreed to this. Almost gotta respect that. Good on you for pressing this and following through.
he agreed because damage control
I dont think it was much of a choice, if it goes good he might save himself. If it goes bad he gets fired but he was getting fired anyways.
He agreed because it's Jay and he can try to do damage control with no real possibility of it getting worse.
i remember a time when refusal of something like this was essentially an admission of guilt in the court of public opinion. politicians normalize not taking tough interviews the in the past 20 years.. and now all we get are softball games with interviews like this.
watching this dude sweat to tough but entirely fair questions was something i didnt know i needed so badly. if only this was the norm again.
I'm only two minutes into this video, and it already feels more intense than some police interrogations I've seen. I'll keep watching, but the CEO seems extremely nervous-makes me wonder why.
His brand is under attack, why would he not be nervous?
GN has said they are gonna continue investigating. They might find something really damning. Perhaps this was only the tip of the iceberg.
@@lavydunois6968 After learning more about the relationship with Fragile, his constant deflection of questions pertaining to the agreement. There is definitely more at play here that I'm sure Steve will show in his next piece.
@@MDL.720 Someone with nothing to hide would not be nervous.
Is it me or is this just a car crash disguised as an interview? 40 minutes in and I am still sat here shaking my head.
i'm 57 seconds in and if its gonna be like this the whole time I'll just skip to not buying any more nzxt parts.
I haven't gotten any clarity so far just more confusion as the answers aren't really answers at all. The bottom line is there are shady practices happening so just fess up and move on, don't make excuses to try to cover things up. NZXT is still responsible as to me it sounds like they partnered with Fragile and have their name on the products on their website.
@@steveo6198the only slight recovery would be for them to cancel their agreement with Fragile immediately due to their damaging business practices harming the NZXT brand. To not do so is to show they don't care about what Fragile is doing.
@@r0wdyn3ss I've watched most of it. I'll be buying nzxt through third party but I won't be buying directly. They can make good products but their financial systems are pretty naive imo.
Like the newegg stuff made me never buy ANYTHING from newegg again. Nzxt makes me not want to buy/rent directly from them.
@@r0wdyn3ssdude never once accepts any blame or accountability. It’s an hour and 20’of complete bs. I’m never supporting these guys again.
Props for the civil tone and actually giving workable solutions and pointing out that it being just a rental program isn't all that reasonable.
Jay stepping the game up
Techno-journalism levels reaching critical
NZXT CEO can't be clueless about the operation/agreement about montly rental rates if NZXT and Fragile are partners. He needs to accept that he, like Fragile, are accoutable for screwing their customer base. The rental aspect is a bad idea and HE went with rates to screw the customer. Will NEVER buy anything NZXT going forward.
Like he said, Fragile buy the PC from NZXT. How is the CEO of NZXT responsible for Fragile's practices and policies? I am sure he will have been having words with them since the start of all this. I will be buying NZXT stuff - SImple rules of life; never rent a PC or parts, never buy on credit (unless you can definitely clear it in a few payments), never buy a prebuilt PC.
@@MSFSFreeware But he also said that they reached out to fragile and put this together as a team effort. He's 100% aware of everything Fragile wanted to do and agreed to it because it's a huge payday for them and what does he care if their customers aren't financially savvy enough to not see how predatory the agreements are.
@@MSFSFreeware the flex lease program is on NZXT’s page under full NZXT branding with no mention of Fragile anywhere except the agreement document. NZXT is most certainly responsible for what a product/service they are selling on their site.
@@sirjynx3041 "He's 100% aware of everything Fragile wanted to do and agreed to it" He did not say that. It would be almost impossible for that to be true, unless he was CEO of both companies.
All of this was done in direct collaboration. You are responsible for the things that you put on your website. The things that you advertise and slap your brand name on. It becomes your business the moment you endorse it to know what the company that is operating under your faith under your trust does.@@MSFSFreeware
Take a shot every time the CEO says "yeah"
☠️
1:15:06
You'd die if you chose "like." Lol
I passed out after the first two minutes.
@ 🤣
Dude you’re a good content creator and a good interviewer dam hold his feet to the fire brother!
DUDE jay really held this guy's feet to the fire! Awesome, team all around man!
the CEO looks like he does not want to be there at all
Imagine that
Yeah, but he wanted to be there to get money from some very questionable and moraly absolutely wrong "business model"
He had to do an 8ball before lol. Amount of sniffles and nose grabs this dude is coked up
Just to play devil's advocate, it could also be that he's nervous as hell.
In what world WOULD he want to be there? Lol. Ik my ass wouldn’t if I was in his shoes 😂
For a CEO, this guy was super nervous and really didn't represent himself or his company very well at all. Props to Jay and the team for getting this guy to sit down and explain himself and his company.
CEO's often aren't used to facing the fire head on from anyone outside of their shareholders or board members. It is very out of their element to do something like this. Especially for a smaller tech company ceo.
I don't think Jay wanted the CEO to be too prepared and have a lot of prescripted answers. Major props to Jay like you said to get the CEO as uncomfortable as possible.
Have you watched Silicon Valley?
I've met him in person. Seemed like a nice guy and was genuinely quite reserved
@KeithJD LOVE that show! But I get your point 😉👍
Why did he look so confused when Jay asked him to introduce himself? Hahaha like he threw him some crazy curveball question.
I´m 40 seconds in, and the NZXT Guy has Body language of someone who knows he effed up big time.
OK Mr body language expert.
😂😂😂😂😂😂😂😂😂
@@iamaduckquack , you don't have to be an expert for that, human interaction in a lifetime is great scholing, teaches us to recognize the signs.
Well he's a CEO, not a media rep. I'm sure he's been media trained, but I doubt he goes in front of a camera very often. Particularly in a situation where one wrong statement opens a lawsuit floodgate.
I got more of, "I'll sit here, awkwardly dodge any real answers, then I'll go back to making dumptrucks of money".
Big props to Jay and team for making this happen! The CEO calling Steve a liar is sure to make the next GN video a wild one... There is zero chance Steve lets this go
can you point to where this happens, I think I missed it and want a good laugh
@@seraph1969 email notification for price change for one. First 15 minutes.
@@seraph1969probably about price up by 10 where CEO said they sent email about sale tax prior to the price change while Steve didn’t mention about any notification
@@MrNeverwin106 Yup and the CEO doubled down on there having been a notification sent to Steve (who was using a fake customer acct btw). Even if Steve and his team actually missed the notif, NZXT has no good answers here. They are extremely greedy and can't dance around that fact! 🤑🤑🤑
@@MrNeverwin106 how do you have sales tax on something you aren't actually selling? seems like a state racket in and of itself , i get ti you can "sell" a service, but still, just ironic
When I saw the title I said “Oh shit”. 😂
Right? I was surprised. Totally unexpected.
this is what "influencers" should have been doing for years
Same!
Same, lmao. I thought it was gonna be a virtual interview over Zoom or something, I wasn't expecting a face-to-face interview.
Lmaoo “why would we do that” should be the title to this video 😂😂
it's bad when the CEO can't hide behind an editor. Good work Jay.
Or a bunch of tik tokers.
and calling out the ceo on going AGAINST established law regarding notifications, you went right for the jugular my man. this is why I watch channels like yours and GN, cause you help keep the industry honest.
"Why would we do that...?" To make money from people who can't afford it. Lots of fast-talking and easy answers, AFTER being called out. Great work Steve and Jay.
they know its not a great deal but they know that there are people who will take it. like the guy who get pay advances every week just so they dont have to wait till pay day
For a CEO he isn't very confident in his mannerisms.
I wish we had the same journalist integrity when it comes to politics. Amazing job Jay.
There is journalistic integrity when it comes to politics, but people don't believe in facts that go against their narrative.
@@BansheeBunny When one side wants to call everything fake news and want to imprison journalists then yeah... not much journalism can do. Right now we have two parties: one doesn't give a shit about you and the other wants to imprison you and call it freedom...
Wow. Would never have thought the CEO would come sit down so fast and off the cuff like this. Good job.
The power of social media.
I hope you're not congratulating the ceo for being there... especially without watching him dodge most questions with corpo speak
@@ihatedrums -_- I am stating would surprised he did it in the first place.
@@ihatedrums be thankful that this CEO sat down and addressed concerns. “Corpo speak” is your lazy way of dismissing the fact he must calculate his responses given the margin of error being so high in this situation.
@@7hanasi apologist for a mega corporation is INSANE
He seems very nervous, almost like a "I know I'm being thrown under the bus" type of nervousness, but that's just a first feel impression, still have to watch it. I don't expect to hear much of anything besides corporate speak and defense of a bad program, but I do like that they agreed to sit down, and talk. Time to see what they say, and if Jay goes easy on him haha
It's probably just another in a long line of stupid decisions. There's no way to defend some of that stuff, regardless of his excuses of 3rd party vendors etc.
He will be 'thrown under the bus', & that's fine, deserved. Look at how he terminated his own team.
This isn't GN Steve's fault either. He simply brought public awareness.
It's the nzxt shareholders that will need someone under the bus. Lol
@@nomdeploom5707he does then later say “we agreed to everything (I forget the 3rd party company name) did so do not see this as throwing them under the bus”. He just made clear that they aren’t the ones doing the lending deal. Likely because they aren’t accredited to do so, and he doesn’t want this video to be used to claim they are breaking the law.
The only bus is the one the ceo was driving.
The words "in over his head" come to find watching this interview.
Thanks Jay - Honestly your normal content is decent & I do occasionally watch; but, I like also like this format a bit more & appreciate both you + Steve addressing this for consumers from different points of view & without tag-teaming or bullying this guy.
Also, it's refreshing to see Johnny try to get ahead of this issue & put himself in front of addressing it. When he started NZXT I was a "fan" and bought a couple cases. It's clear he doesn't have all the answers, sadly, and it's clear he just wants to save face. Someone should tell him all he has to do is say, "We made a mistake, we are sorry, we want to make it right, we will make it right, lets discuss what we can do to sweeten the pot for our customers & work with a pair of lawyers to design a fair contract for all 3 parties, manufacturer, underwriter, & consumer."
thank god jay got into new office, so it looks like serious corporate meeting, especially with the ''smart'' water bottles :D
Jay's sound is bad, tho.
@@Aloysyusboth mics are picking his voice up, that’s why. I’m sure he’ll get it figured out in time.
He's smart for sitting down with Jay because Jay is nicer than Steve. xD
Steve would had made him cry.
I'm glad there were no cuts or edits for this. Context is key in interviews.
oh my god I have never in my 30 years experience of working in the corporate industry at various levels (but interacting with and observing all levels) watched a CEO that is soooooo painful to listen to. Talk about "Just get rid of this guy already for god's sake". So he may have started the company but he is a typical example of why it shouldn't just be an automatic right for the founder to stay as the CEO. It's not like there haven't been enough prior red flags and warning signs that he is the wrong person to be at the helm of a company that, by it's size , should automatically demand more competence, more transparency, more accountability, more believability, more of basically everything there should be and less of all of the too many things there shouldn't be. Thank you Jay for doing this video. Sometimes I get slightly frustrated that Steve seems to be the only source of going full on at holding people to account and so props to you for stepping up and supporting their excellent work at GN by doing what you can to help shape the industry into something better for the consumer.