TEMU Tips & Tricks Part VII - Refund without Return
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- เผยแพร่เมื่อ 29 ก.ย. 2024
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Welcome to Part VII of my series, TEMU Tips & Tricks.
Do you want/need to request a refund for something you purchased at TEMU? Is the BOT saying you have to return the item before you can get a refund? In this video I cover how you may be able to get a refund without needing to ever return the item, regardless of what the BOT is telling you!
This isn't a way to avoid returning items. This is a service TEMU decided to offer as an alternate option. Why they decided to do this. . . who knows. But they took the time to work out the logistics with their vendors, and provided this wonderful, caring, customer-oriented service for however long it lasts. As I had not found where TEMU made these return options public to shoppers, I offer you this video. In this video, I present what TEMU has to offer, and how to avail yourself of their decision to do so.
Thanks for watching! ✌️💖🤗 Merry Christmas 🤶🎄🎁☃️🧧🧧🎅
Very appreciative for your “tips & tricks” videos, Konnee!❤️
My pleasure Andrea! 🤗💖
❤thank you so much for helping me out so much. You are taking away some of the frustration with online shopping.
Thanks Barb. I try 😉 TFW and Merry Christmas! 🎄🎅🎁
Thank you for all of your hints Konnee! I really enjoy you and watch all your videos, they’re all so helpful. Last time i hit return/refund they said to return so i backed out and started over and got my refund! They are changing things all the time thats for sure! Keep up the good work!
I'm happy to help!
Oh wow! Thanks so much! I had quite a few items I was returning because of defects, but most were items that were now cheaper. My refund was almost 50% of the prices totaled, so I couldn't figure out if I would be losing money due to discounts. I even chatted with an agent who suggested I return my ENTIRE order because she wouldn't tell me how much each item was valued. After 1 hour 50 minutes (ugh!) - she finally told me the breakdown. She never offered a refund without return. Your method worked in two minutes!! 🍀🤟
Yay!
Thanks so much, Konnee! Very helpful.
You are so welcome! ✌️🤗💖
Thanks for that invaluable information!! Happy Christmas 🎉
My pleasure! It always makes me smile when I find things that TEMU offers shoppers! TFW and Merry Christmas! 🎁🤶🎄
Boy how I wish I’d known this back when I first started w/ Temu!
I was told to print out a label, but I wasn’t sure how to do that-have since done it successfully-& my printer was out of ink & because of health hard to go out. But was too pricy to not return, so went (on last day) to PO who Temu said would print out the label. No, they couldn’t. Told to go to Fed Ex…& yes, they printed it, but for over $5. Then back to PO to send…gas & time & expense!!! (Prob more than the postage would have been). It stopped me from buying for awhile.
I have been getting the ‘No return’ for so long now that I was expecting a ‘must return’ which I got this last order-on a broken item! I closed it out to think & a few days later came across your video. So will try it.
😂😂😂I disagree about doing the kiss on your reason why return. I think I get so many ‘no-return’s because my explanations are sooo wordy, they just want to get rid of me! 😂
Hey! Thanks for sharing your tips! 😊
I have ordered A LOT from Temu and have returned quite a few items. Only 2 tines have they ever asked for a return. I think the options for places to return must be regional as well. I have many more options other than post office and UPS.
Hey girlfriend ❣️ Merry Christmas to you, Kathy and your mom.
Merry Christmas! Hope you're doing better! 🎁🎄🤶☃️
Thank you! I just got my refund !
Great! 🤗✌️💖
Thank you for this video!! Will they allow a refund without return if all of the items in the order need to be refunded? I shop Temu a lot! Unfortunately their sizing is not great so the clothes in the orders need to be returned often. They have let me keep items in the past, but now they’re not. I just did like 4 order returns and none of them allowed them to not be returned. Could it be that there were too many returns in a short period of time? I haven’t tried the chat yet so I’ll give it a try too. Thanks! 😊
If you check out my video "Top 10 Questions Answered", it will provide you with all the changes to the Refund without Return process. I also have a video for "Fabric Selection" that will help to pretty much eliminate your clothing returns. Unfortunately, chatting with customer service won't make a difference on the return/refund policy. Those policies are determined by the seller and not TEMU. Keep me posted once you've reviewed the two referenced vids. They really will help! TFW 🙃
@@konneeslittlecorner thank you for replying! I will go watch those! Have you ever bought sheets from them?? Some come in a 3 pack with 2 pillowcases and a fitted sheet, which is ok. I just want to see if any of them are really soft.
I have and they were not the best quality. The thread count was low so even tho they weren't scratchy, they were not soft enough for my liking. I haven't searched lately since they added fabric choices to their search, so perhaps they now offer cotton sheets?
@@konneeslittlecorner great thank you! 🙏
You so pretty, love the earrings
Thank you so much!
Address for Temu please
Returns don't work that way. You need to go to the order that has the items you wish to return, and follow the prompts. Temu will then give you 2 return options to chose from, plus the option of a printed label or scanned label.
I went to Sam's club today and I walked a lot. Im pretty sore tonight because I have spent most of my time in bed for the past 3 weeks.
Not trying to be rude but there’s too much talking rather than getting to the Contant. I’m really not being hateful
You may be someone who does not need or wish to have in-depth details. However, the majority of my viewers have requested I be as specific and detailed as possible. I will always be sure everyone gets as much as they need. You and anyone who chooses, have the option to fast forward through the video, or not watch it at all ✌️
Hi could we talk by any chance so you can help me I would be so grateful 🙏
You're welcome to email me konneeslittlecorner@gmail.com Please be sure you check Tips & Tricks Part X for updates on doing a Refund without Return. I've found this to resolve most questions.
I have been having a few problems returning stuff and I have a huge addiction to Temu, this is the best video I have watched on TH-cam this year!!! I bought a nail set at Xmas that came with no polish and paid 64 dollars for it, I don't have a printer so couldn't return it, I followed your directions and got 64 dollars and change as credit, I also talked to the customer service and explained Canada post does not print return labels for this and couldn't return 60 dollars worth of coats that were missing buttons and they are sending me new jackets, they also told me if the coats were out of stock they would credit me this too....
Wonderful! I'm so glad this was helpful for you. 🐕🐾💖
I already made contact with the Temu person. She says that I have to return everything. I am actually bed-bound disabled and do not have anyone to take it to the post office or usps. She pretty much told me that was my problem if I did not send the things back I would not get a refund can you tell me where to go from there. Thank you ma'am😮
Can you tell me what the items are? How many? costs? I need details in order to determine what options you may have. If a refund without return is not an option based upon your purchases, you can contact UPS Schedule a Pickup page. Most UPS locations offer at-home pick up, to ship your packages anywhere! Hope this helps! TFW 🤗💖
Thank you so much for your advice on how to contact the customer service bot... I had actually already requested a return for a $100 expresso machine that came with a broken handle. I was getting ready to package it all up to return when I thought I would give your method a shot, nothing to lose... it actually worked! They processed the refund immediately and said I didnt have to return it. I am a bit shocked, didnt think it would work since the item was so expensive.
Yay! I think that is the most expensive item I've ever known to get a RWR. Great news! TFS ✌💖
While watching this video I requested and received two item refunds! One a bra that did not fit, the other a perfume that leaked. So far I have not had difficulties with any refunds.
YAS! That's what I'm talking 'bout! TFW ✌💖🤗
Hi I really need some help here! I really appreciate the information on this video and I believe it would have worked but I have a bit of a problem here. I had submitted a ticket and that had been denied and now it doesn’t give me an option to refund without return. What can I do for the refund. Pls help and thanks so much!!
You're not alone. Since this video was created, I have done an update on Refund without return because TEMU and their vendors have changed the policy. If your items are resellable, TEMU will require they be returned, no exception. Put them in a TEMU bag that's been turned inside out. Download the label from TEMU to your phone and call the courier for pick up! You don't have to leave the house or need a printer. You'll get your refund as soon as the warehouse received the package. Please DM me if you need additional details konneeslittlecorner@gmail.com
@@konneeslittlecorner hi thanks so much! Will they also require returning the item if the item is broken for a refund?
Broken items most often can get a refund without return. Do that item separately, indicating the damage and attaching a photo. If the BOT declines the RWR, chat with customer service, tell them you've taken a pic of the damages but have already disposed of the item. I've never had to return a damaged/broken item. I HAVE had to return a non functioning electrical item because the seller will attempt to repair and resell.
@@konneeslittlecorner thanks a lot! I’ll try that!
This was a very informative video all of your tips and tricks videos are very informative and I appreciate you… Thank you for all you do for us
Thanks Judy! ✌💖🤗
Hey i tried today but when i choose the reason they that bot is asking again n again for return nd get refund why?
DM sent with info.
I had a 70 dollar order the ad was not right I tell them it was fault advertising they refunded me after I told them I was not not happy with they ad I got my money back with me sending pictures They want me to phone them I said no I’m in Canada that I could talk to them on chat.
That's wonderful! I'm a firm believer there are always options . . . . life beyond the BOT! TFW 🤗💖
I tried but it keeps on saying
"We see that you have aftersales service requests related to your order (refund, return, price adjustment, reshipment, etc.). May we ask if you plan to submit a new aftersales service request?
It doesn't let me do a refund without return
ok. First - you should watch the update to Refund without Return that is in Tips & Tricks Part X. There have been quite a few changes. Going through the BOT only, it will always be a new aftersales service. If the item is resellable, not damaged, etc. they will want it returned and typically decline a RWR. If the item IS damaged, not working and not resellable, that is when you may get the RWR. The seller determines what they will allow a RWR for - not TEMU. Is there a reason you aren't returning it? Ya don't need a printer or need to leave home - T&T X tells you how. ✌️
Hi do you have any new strategies since Temu has changed? It’s not working for me
Could you tell me what's not working for you? I'm happy to help if I knew what problems you're having.
I bought a backpack I thought my cat would fit in. (I am moving to a place that did not tell me pets are not allowed. I took a picture with her lying down next to it. I simply said, “Too small.”
Good morning.I want to know refund without returning howmuch refund.I'll get from if.I've lore ordering.I don't have the ordering
First, there is no guarantee you will get a refund without return. If the item is resellable/undamaged, you will have to return it. If the seller agrees to refund you without return, you would get the price, less any coupons you used or adjustments. For updated info on Refund without returns, please review my Tips & Tricks Top 10 Questions answered. 🤗
Thank you so much. I was able to process two "refund without return". Difficult to get to library to print labels. Again, thank you so much. ❤
My pleasure! TFW 🤗💖
It doesn't work for me, it just directs me to a live chat with one of their supports and doesn't ask for the reason. Do you know how to bypass this?
Things have changed since this video was created. Go to my video, Top 10 Questions answered, for updated info on doing a Refund without Return. 🤗
Temu is really cheap and affordable products with good quality , is it all come from China ?
About 95% comes from China. Some come from the Philippines, and a very little bit actually comes from the USA.
a bit long winded but thanks for the tip on doing a return using the Bot.
You're an angel! And you're just a sweetheart. I'm homesick and you're making me feel close to family without knowing ya! Thanks for the motherly advice.
You are so welcome!
This was great I was able to get a $29.89 refund for my brother for a rug that was more like a sheet with backing. I followed your instructions and did not need live person. The bot made an exception for good customer and credited his account . We both thank you.Merry Christmas
Wonderful! TFW and Merry Christmas! 🎄💖🎅
Ohh good to know.. ℹ shipped my return back, followed the process and its been over months $37 nothing ;(
I want to thank you for giving us all the knowledge that you know of your tricks and trades. Earlier this week I had an issue I don't drive and I had to go to CVS and wait 20 minutes for them to print me up a tag so I had to leave and I called customer service and at first they told me that they couldn't help me out and then of course I spoke to someone and they understood my point
All I wanted was for them to change to change my way of shipping back and they ended up giving me a refund of with no return I was shocked I will continue shopping with them with that type business. Because I am handicapped don't drive and on oxygen 24 hours so it does get kind of hard for me to go out and print. I hope you have a happy holidays
Yes! That's what I love to hear! TFW ✌ 🤗 💖
i wonder how many people are going to learn how to get a refund without returning the item, and if this will change their policies over time.
Their policies have already changed since this video was created. I did an update regarding those changes, as part of my Top 10 Questions video.
I need my own Konnee, are you available for adoption? Lol thanks for the lesson I will definitely remember this.
LOL Sorry, ya just have to share, as there is only one of me! Some people are happy about that for a whole other reason 🤣🤣😂😂 TFW 🤗💖
Hi dear thanx for making this wonderful video... whenever i got defective item they gave m refund without returning .. but now suddenly it stop and they only showing me the option return and then refund.. how it is possible to go to courier office for every $1 or $2 items.. can u please help me what exact wrong with my account why customer support robot stop giving me the option refund without return 😮
Don't worry, I have info! Updates to the refund without return are in my Tips & Tricks Video Part X - top 10 questions answered. There have been some policy changes but it's still possible to do a refund without return and never leave your home!
@@konneeslittlecorner very informative video I saw that.. thank u so much.. do you have any idea why they suddenly stop giving refund without return.. they change their policies or it is happening with few people only 🤷
It's happening to everyone. Too many people misused the privilege of refund without return, so the sellers changed their policies. I think it's wonderful we still have the option, and that a few greedy people didn't spoil it.
I hate that when you get refunded,if you are playing farmland they will take back the water they gave you for order and you can't continue to play for prizes until you pay back refund.. can you get around that?
Unfortunately, there is no way to avoid it. The points they give you are because of the value of your order. If the order amount changes, they will and do adjust the credits to match. I've added items to an order and watched my food/water increase. And like you, I've been in 'credit jail'. Ugh. C'est la vie! Merry Christmas! 🎄🎁🎅
Thank you very much! Your video was very helpful and directions were nice and detailed and I was able to get two items refunded without having to have actual send back! Keep giving this great information!
Glad it helped!
I had 2 articles that came in the same package that I wasn't happy with it was a total 9 euro, they put the 9 euro on my account to spend and the message said I can keep them or throw them away, no need to ship back. I assume that shipping cost more then the article for them it is not worth it. I don't know what amount they accept for not returning the items, I think there is a limit.
Check out my video on Top 10 Questions. I give an update on the Refund without return. So far, there's no limit but it all depends on the vendor. Temu doesn't make the decision.
@@konneeslittlecornercan you link the video
@@konneeslittlecornermade another 3 orders and 3 articles were not of my liking, 25 euro worth of items again they told me to keep them and gave me back my money on my account to spend next time. I have had no problem with them, I was ok with sending them back but they told me to keep them.
I just shipped a bunch of stuff back on Sunday. Like $200 worth of products. But I forgot to include a sweater i didn't want. It wouldn't let me get a refund without shipping even though i just returned 4 boxes. I just tried this method, and it worked properly! But the messages from BOT said this is a temporary option. So it may be somethin they are testing out. I bet it might change after Christmas because im sure 1000s of returns will take place
I'm glad to know it worked for you! TFW 🤗💖✌
Connie, I'm just now seeing this. THANK YOU SO much for all your important and most helpful information. I appreciate you !!❤
You're most welcome! 🐕💖✌️
In the last 2 months or so, there has been an option to have your item(s) picked up by my courier! And no fee, no label needed, and Temu doesn’t even want me to box or bag it! Ps, I'm in Canada.
I'm jealous!
Are you in a larger city? I’m remote BC. Hoping this would work for me. 🤓
It happened to me one time,i became frustrated,but i studied,and refuse to let it happen again,your right konnie dont put imotions into it ❤xx tfs mags in Ireland
My pleasure, Mags! Merry Christmas 🤶 🎄 ❤
@@konneefeiden9609 many happy returns to you and family xxx🌲🎅🤶
What if you returned an item and they say did not get it?
You would need to provide the tracking # from the label to a customer service rep so they can track the package internally. You can also contact the courier and track via their website. If the courier verifies delivery, you need to get an email or do a screen shot that you can forward to TEMU. TFW i✌💖🤗
Thank you soooo very much. So far I have gotten Refunds under $10.00..without retuning..but..I’ve wondered if in the Future I’m asked to Return an Item..what I would do?…since I’m Homebound,don’t have a Printer or Smartphone…and now I know..Thanks to you! 🌻
Glad to help dahlink!
Well.. I live in Georgia and heard …that saying… were you raised in a Barn ?…as a little Girl! 😀
🤣😂 our parents must be related
Thank you for this help:) Just did my first return for an item. it was for 2 reasons, the first was item description and the second was pricing. I always check my cart on my PC now and not just my phone haha it is too small to give full descriptions.
I always use my PC for orders, cart review, etc. Watch carefully the quantity of each item in your cart as TEMU has an algorithm that at times, will increase the quantity. This can lead to an overcharge, and result in being sent a duplicate item, thus a return. TFW! 🙋♀️
😆 Axl Rose: “Sweet Child O” Mine!” I just found you. Im severely addicted to TEMU AMD HAVE NO FRIENDS TO HELP me. I just subbed to you!!
Thanks for subbing and welcome to the family! Always here to help! ✌️💖
Like 👍 thumbs up 👍 like why don’t you have more likes you’re amazing. I love you you’re so detailed and organizing the party.
You crack me up if you laugh, you said you’re the padding between your frustration and their customer service .
Thank you so much!! 💖🤗✌️
If I only had seen your video yesterday. Had the same problem with an drop-off label for a carrier located hundreds of miles away. Then I started the chat support and finally the AI behind issued me a refund without a return. A hillarious experience.
Glad you got it resolved! ✌️💖
Mine keeps going to pick USPS or UPS. How do I get to the second refund without return.
Mine also. Did you ever get help
You are only allowed 1 refund without return per order. It is not guaranteed anyone will get a rwr. Resellable items most always have to be returned. I'm not sure what you mean by the second?
I don’t know how I feel about keeping items that I have not paid for. I would never want to scam anyone or any company.
I agree. But this is Temus policy, which has changed a bit since this video was created.
Very helpful, thanks
You're welcome!
This no longer works at least for me. Once I pick my items it says if I would like to return and i choose yes. And then it gives me the option to use ups or usps. Could you help?
It doesn't seem like you're using the bot. Do not go into your order.. go to contact us and type refund without return. Answer the bots questions. If it still wants you to return, then the best selection is UPS WITHOUT PRINTED LABEL. UPS does residential pick up to make returns easier.
I tried this with a 20$ order and they let it go through, but i have a 50$ order and they wont refund it?
Each refund without return is based on it's own merits. Refund without return has no bearing on the cost of your order. Each order is allowed 1 free return and other items may need to be sent back. So if you're trying to get a refund for an entire order, you most likely will have to return everything. Please remember, there is no guarantee that you would be able to use this benefit. If you do not have transportation nor a printer, use the no-label return method I described. 🐕✌️💖
i ordered 3 different perfumes and only one arrived and it wasn't even one of the scents! i want a refund w/o returning it but it only says return :/
Use the bot via 'contact us'. Then type "live person". You have 2 different issues here - missing items and wrong item sent. It is possible they split your delivery, but there's no excuse for the wrong scent!
I requested an exchange due to wrong size and they told me they do not do that. They told me to keep item, gave me a refund and directed me to reorder.
Temu is, for the most part, very supportive in meeting the needs of its customers. I love hearing positive stories like this! TFW and Merry Christmas. 🎄🎁🎅
Thanks for the information haven’t had but 1 refund sent picture no problem. Saved this video for future reference 🤩🤩🤩🤩🤩💖💖💖💖
Nice! TFW ✌🤗💖
Konnee, when ordering clothes, what’s the best reasons to use to up your chances of not having to return clothes? I have about a third of a huge order, well, several huge orders, that don’t fit. I DO NOT have a printer, in truth. So if there is one of the easiest reasons to return without return the item, I would use it. I felt like you hesitated to say in the video. Wasn’t able to message you privately either. Thanks for your time ❤
Be sure you take your measurements before ordering because their sizes do not always match up to what you wear. Then use the size chart and err on a size up when in doubt. You always want to be honest when doing a return. If the clothing doesn't fit, then you would use either Wrong size (too big-too small) or alternately Not As Described, because the sizing didn't match. It is at the discretion of the Vendor (not TEMU) if they will allow a refund without return. If they insist on a return and you do not have a printer, then use the No Printed Label option to get a scannable label on your phone, and call UPS for pick up. ✌️💖
You’re the best! Thank you.
Hi I’m in Canada and I’m unable to a refund of 23$ because they keep asking me to submit a ticket or contact customer service and when I do contact customer service they don’t do anything and avoid giving me a refund at all cost. I don’t know what to do
Any refund will require either a ticket/escalation, or approval. If it's within 90 days of purchase, you are entitled to a refund. However, refund without return is NOT guaranteed. Undamaged/working items may need to be returned and there is no alternative. They will not avoid giving you a refund once you've returned the item. RWR is a case by case and is determined by 2 things - the reason for your return and the vendors instructions to TEMU.
@@konneeslittlecorner Would it be possible for you to try and bypass it for me? I can email you my info..🌚
Unfortunately, there is nothing I can do other than guide you. Look at what the reason is for your return. Is there more than one possible choice e.g. Not as described / inaccurate web description vs too small? Most often, it's the reason that prevents the rwr. DM me (konneeslittlecorner@gmail.com) with the details of why you want to get a refund and I will let you know your options ✌️
I’m from western Canada and I used to hear that phrase all the time
Why try to avoid returning items? If I’m not happy with an item, I certainly don’t want it and am happy to send it back. This seems questionable. If you want to return an item to ANY retailer, you need to figure out how to get it back to them. It is not their responsibility to worry about whether you have the time or a printer.
I'm sorry if I was unclear and you misunderstood. This is not a way to avoid returning items. This is a service TEMU chooses to offer, and it is their choice to determine if they will refund an item with or without a return. Why they decided to do this. . . who knows. But it is a wonderful, caring, customer-oriented service for however long it lasts. However, I disagree with you on one point - it IS the responsibility of the retailer to make their return policies and return options known to all shoppers, without discrimination. Some shoppers may be able to find a way to return something they don't want, but not everyone can. No one can dictate what I or anyone else should do, or how we are able to handle things like this. But TEMU has provided multiple options for returns and other issues related to purchases. I only present what TEMU has to offer and allow TEMU to make the decisions. TFW and Merry Christmas! 🎄🤶🎁
Yes, my car broke down and I was stranded in the room I rent. I did print out the receipt. I explained it. They said to just keep it!
when I try doing it, it wont let me get a refund it says if I have concerns about the ongoing after sales service and the other option says I want to apply a new after sale service
When the Bot does that, you then need to request 'live person'. There is no guarantee it will be granted.
I have talked to a live agent and they created a ticket. They just told me to do a return method in the ticket
Hello! From your newest subscriber! 🙋♀️💜🇨🇦
Welcome!! You're gonna have a little fun, learn lots of Temu tips and tricks, and hopefully enjoy being in the corner! Glad to have you in the family 🤗💖✌
How do u go to reward coupons I just can't figure it out thank u so much
I'm not sure I understand. . . . reward coupons? There are several ways to get coupons: dailybox777 will offer coupons at random times, reward777 which is the Temu exclusive program also offers coupons with orders, and customer service can be contacted to request any available coupons they may be able to send you. I hope one of these options answers your question? Merry Christmas! 🎄🤶✌💖
Hi I made price adjustment how can I refund without return after price adjustment?
A price adjustment has no bearing on doing a refund request. Price adjustments are simply the seller giving you credit when he has reduced the cost of an item. It is not a 'refund'. An item that has had a price adjustment can be refunded at its current value, not at the original purchase price. Also, you will need to watch Tips & Tricks part X because there have been changes to how to do a Refund without return. ✌️
@@konneeslittlecorner but explain me how show me please? I tired i wasnt successful they said without return we can't refund bla bla they send it to special team . Show me easy way please
Review my Tips & Tricks part X - I break it down as to when you can and can't do a refund without return. Basically, if your purchase is re-sellable it MUST be returned. This video, Tips & Tricks Pat VII is now outdated, and it is important you watch the current info found in Part X. You may not be able to do a refund without return based on new criteria. Also, I can't help you if I don't have more info -WHY you want a refund. It's the WHY that determines if you are eligible for it.
It doesn’t let me keep the item it ask me to return the item
There's no guarantee that it will let you keep the item. In some cases, the vendor simply requires it be returned and there is no getting around that. Just use the UPS home pickup method I explained and send it back. 🐕✌️🐾💖
so i had ordered another mousepad in that order which i refunded, but the other 2 items i want to refund but they keep saying they cant?
Each order is allowed 1 refund without return. If you have multiple items, you may be required to return some of them. If you don't have transportation or don't have a printer, use the no-label method I described to make your return easier. 💖✌️
But I want to refund it without return them
Why? Returning is easy with the no-label method. Just use an old TEMU bag stuff the items in the way TEMU does and call UPS for pick up. I encourage everyone to use this method for items that are not damaged. Some consumers will try to take advantage of TEMU's generosity where this program is concerned and seek refunds when there is no issue with the product. Everyone should try their best to return when asked to do so, in order to not risk losing this option altogether. ✌️💖
hey can i get ur assistance they just not tryna give me my 60$ refund i tried everything in the video
Let's see if we can figure it out. Please answer each of these questions so we can narrow it down to a possible reason: Is the item broken/not working/damaged? Is the item the wrong size, wrong color or Inaccurate Web Description? Is the item in good condition? Why are you wanting a refund for it? Why can't you return it?
@@konneeslittlecorner its clothing items i always buy from temu and i always get my redund without return but i dont kno if they caught on to it or sum but i cant seem to get my refund there tellin me i have to return the items but i dont have any transportation or any way to return the items so i can get my refund by the way theres nothing wrong with the items i just normally get my refund back without return
Doing a refund without return is not guaranteed. Because the items are resellable, they want, and are entitled to have them back. As I explained in Part X video, you don't need transportation or a printer to return items, there is a way to return them. Download the return label to your phone for UPS and call UPS to come pick up the package. Just use the TEMU bag, stuff the clothes in, tape it shut and have it ready for pick up. The Part X video will give you more details, but it really is very simple. And yes, they do 'catch on' to someone who always requests RWR for returnable / resellable items and will start denying RWR, basically saying enough is enough. To them, understandably, it may come across as falsifying the request or trying to rip them off by getting money back and keeping the items. But what it does for shoppers, when people do that, is jack up the prices we have to pay. The sellers have to make up the loss and they take it out on everyone else by raising costs. I would also recommend you watch my video on Fabric selection. It will help you chose better clothing and sizes so you are less likely to have repeated dissatisfaction✌️
I just tried to make a refund. I attempted to the first way going through the the receipt. They wanted me to send everything back. I then went to customer service and used the bot. I was skeptical because the return was for $24 +change. The bot gave me the option to not return, return, or resend. Well…guess which one I picked? The first one! 🤣. I’ll use your method from now on!! Thank you very much!! 🥰
I wanted to add that I have made returns in the past. Most of the time I didn’t have to send items back. However I have 2-3 times. The last time I had to PAY UPs to print out the label (my printer was acting up). I still need a refund from Temu for it.
I doubt you'll ever see a refund from TEMU. If you don't have a printer, just use the option for 'no printed label' and let UPS scan the code from your phone. TFS
@@konneeslittlecornerI actually got credit. But I learned that you can only do so many things”refund without return” returns. Then the system gets finicky. I just had to “fight” for a justified return. I’ll let the engine cool before I do other legitimate returns. Thanks!
@@Traci_Mengejust curious, Is there an update on this issue?
It asks if I want to do a new after sale service or the same one which do I click
If you started a refund, then backed out to try a different method, chose New One.
@@konneeslittlecorner okkkk thxxx
WOW YOU SAVE MY DAY
Temu keeps sending me a ticket..I've tried multiple times.please help
Without having any info or details, I can't help. First, I would recommend you watch my Tips and Tricks Part X as I address RWR in detail. If after watching it you still have an issue, then please DM me. We'll figure it out. 🤗 it sound as tho the brick wall you're hitting is because you don't want to return a resellable item.
I've tried all Ur tip and tricks...
The robot just puts me to live person even with the key words u sed to use..tried everything now they automatically send me a ticket for refund to return item...now they are saying they will review my refund and get back to me.. decline declined.. 🤦
OK. So that further indicates you have a returnable item and/or the seller wants it back. I've provided a clear, easy method to return. Is there a reason you won't send it back? It's free to do so and you don't have to leave home. When TEMU says no, they mean no. Again, I recommend you watch my Tips & Tricks Part X (not the Refund without Return video) so you might have a better understanding of how this works and the limitations on doing a refund without return. I still don't have any details about your return - is it broken/damaged/not working? Is it the wrong size or material you don't like? Is it nothing like the web description or was the wrong item sent to you? What is the 'why' behind your request?
omggggggggg thank you so much
You're welcome! I would recommend you also watch Part X because there are updates to doing a Refund without return. With TEMUs ever changing policies, it was necessary to share those changes. ✌️💖
@@konneeslittlecornerok ill check those out tbf
Just tried and they transferred me to a live agent... doesn't work anymore 😢
It works. Ya just gotta get the right human. Stick to 'refund without return' for your wording with the bot and the human.
@konneeslittlecorner I did, and the guy refused to give me a refund without return. Argued for over 20 minutes.
Tried again a little while later and was automatically transferred to a "live person"
What is it you're trying to refund without return and why? It may be an item/value the vendor insists on being returned. If that's the case, then use the home UPS pickup method to make it quick and easy. Might be easier than the frustration you're having.
Thanks so much 😊
You're welcome 😊
Merry Christmas, Konnie
Merry Christmas! 🎅🎄☃
Thank you Konnee. You are always so helpful. ❤
My pleasure! TFW ✌💖🤗
I did exactly what you said and went into the bot chat and said “Refund without return” and it immediately said that a live person has to help with this. Unfortunately, because I was three days after the 90 day return, they insisted there was nothing they can do to help. I tried to tell them I was willing to return but since their policy said they won’t take a return after 90 days, I asked if they could please still offer a refund without return, but they refused. This was frustrating as it was only a couple of days past the 90 because I was waiting for my son to see the shirt. It was supposed to be three dimensional but it was in accurate and in real life it didn’t look three dimensional at all. It was about a six dollar shirt
Temu flexes so much to accommodate us, it can be disheartening when they don't. 90 days is something they are rigid with. I too encountered the same issue when I ordered a Xmas gift that wasn't opened until after the 90 days, then didn't fit. I had to take the loss. 🤗✌️💖
Thank you for a most informative video. Wishing you a very Merry Christmas!
Merry Christmas Patti! 🎄🎄✨✨🤶🤶
I hope you can help me. I got a new iPhone with a new number on my old number I had $17.00 left in credit. And I can not get it it did not transfer to my new number. I still have this account and also on my email. I was told to erase my new number and re it with my old number and that I could get my credit. That does not work ang I’ve called and called !! Any ideals?
I went thru the same thing. Keep your old number on file until you use all credits on your account. Once your credit is ZERO, remove the old number and enter the new one.
Hi Konnie,
Thank you so much for this video. I’m in the UK but will still give it a go as the slider shoes (3 pairs) were rock hard, so uncomfortable. The rest of the order I wasn’t terribly impressed with either. So I’m grateful to you for the tip. ✔️👍🩷
Perfect! If you run into any issues, please check out Tips & Tricks Part X - top 10 questions, where I address changes to the RWR policy.
Will do, thanks again.