I had the same issue with my new unit. I did a burn off, it went alright but there were some crazy temp swings, and the next day I was ~7 hours into a cook at 225° (again, a lot of big temp swings) when it started to throw the issue. I tried a few different things but it would error out after ~8-10 minutes every time. Called PB support and when I got to talk with somebody it had cooled down a lot, under 100 °, after some trouble shooting and starting it up where it ran for ~15 minutes the tech said it sounded like it may be a defective or cracked igniter. He said that they are ceramic inside and there could be a hairline crack either from improper assembly (retaining screw too tight) or shipping damage and once it got hot enough for long enough it expanded and caused a short that thew the error code. It would cool down and then close the crack enough to work again for a short period before throwing the error was what he thought. I don't know if that is possible or not but seems plausible. They sent out a new igniter and when I removed the old one the retaining screw was extremely tight, the screw had galled the metal on the igniter so that could have caused the issue. I installed the new one, ran the threads down and just barely finger tightened it. New burn in went well and will try a cook in the coming days. The old one stuck out around 1/4" but the tech said to install the new one around 1/2" which I did. I also noticed that during the burn off this time it held very steady temps. The initial one had temps spiking up to 60° higher than set. Hopefully this can throw a bit of light on the issue and hopefully help people that have the issue in the future.
This just happened to me this morning, have changed the igniter yet? Did it fix the issue? I checked everything disconnected and reconnected the igniter and I still have the err.
I had the exact same issue. They shipped me a new igniter I installed it and now it won’t even heat up. It just blinks the igniter symbol with ERR. I’m about to demand they send me a whole new unit or refund me. I’m not taking this crap apart again!
Hi guys if u get the err code no question about it, it is what it is. the unit self diagnosed the problem for you. if it's under warranty let pit boss know and they we send you a new one...
Yes, So when you go to shut down mode, 1. make sure your unit is setting level, 2. then turn nob back to (smoke) setting to let those temps come down some, the push the off button...but with my Brunswick Platinum unit, I don't have to wait, I just pull the ash tray out and dump it because as you know the ash tray (is) the bottom of the burn pot so you're are dumping all of the hot pellets, ash from the unit instantly... Love my Brunswick Platinum
Hi Wayne, at this point the more you use it the sooner the ERR Code will come up. (if) you have have checked the igniter connection and it was tight, and refired up the unit and the code came back, notice the have day that you fire the unit up the code come back sooner, than that's all you can do. The controller on the Platinum Series Smokers uses The P.I.D. (proportional-integral-derivative) digital Control Panel which is a self diagnostic controller. It take most of the guesswork out of trouble shooting your smoker. When your smoker control panel flashes a code its' pretty much telling you what's wrong. for example; Err Error Code with Ignitor Icon Blinking means the Ignitor/hot rod is faulty from high resistance, high amperage. Pit Boss just wants you to check the connection to make sure it has a good connection, Set the smoker back up, run the unit again and see if you get the Error Code again and if so now you call contact Customer Care....and they will take your info and ship your warranty part out asp..w/instructions as to how to install it....the purpose of my video is for you to see the code first hand...THANK You so much for watching. Hope you were helped
I had the same issue with my new unit. I did a burn off, it went alright but there were some crazy temp swings, and the next day I was ~7 hours into a cook at 225° (again, a lot of big temp swings) when it started to throw the issue. I tried a few different things but it would error out after ~8-10 minutes every time. Called PB support and when I got to talk with somebody it had cooled down a lot, under 100 °, after some trouble shooting and starting it up where it ran for ~15 minutes the tech said it sounded like it may be a defective or cracked igniter.
He said that they are ceramic inside and there could be a hairline crack either from improper assembly (retaining screw too tight) or shipping damage and once it got hot enough for long enough it expanded and caused a short that thew the error code. It would cool down and then close the crack enough to work again for a short period before throwing the error was what he thought. I don't know if that is possible or not but seems plausible.
They sent out a new igniter and when I removed the old one the retaining screw was extremely tight, the screw had galled the metal on the igniter so that could have caused the issue. I installed the new one, ran the threads down and just barely finger tightened it. New burn in went well and will try a cook in the coming days. The old one stuck out around 1/4" but the tech said to install the new one around 1/2" which I did. I also noticed that during the burn off this time it held very steady temps. The initial one had temps spiking up to 60° higher than set.
Hopefully this can throw a bit of light on the issue and hopefully help people that have the issue in the future.
I had same issue
Push
The ignition rod out more and fixed it over a inch
I have this same problem. Replacing the igniter worked?
Very good
This just happened to me this morning, have changed the igniter yet? Did it fix the issue? I checked everything disconnected and reconnected the igniter and I still have the err.
if it's under warranty they will ship you a new part, if not the igniter is only like 19 dollars, my unit is back up and run...
I had the exact same issue. They shipped me a new igniter I installed it and now it won’t even heat up. It just blinks the igniter symbol with ERR. I’m about to demand they send me a whole new unit or refund me. I’m not taking this crap apart again!
Hi guys if u get the err code no question about it, it is what it is. the unit self diagnosed the problem for you. if it's under warranty let pit boss know and they we send you a new one...
Have you had any issues with the pellets burning back up into the hopper during shutdown?
Yes, So when you go to shut down mode, 1. make sure your unit is setting level, 2. then turn nob back to (smoke) setting to let those temps come down some, the push the off button...but with my Brunswick Platinum unit, I don't have to wait, I just pull the ash tray out and dump it because as you know the ash tray (is) the bottom of the burn pot so you're are dumping all of the hot pellets, ash from the unit instantly... Love my Brunswick Platinum
3rd time using it, it’s a month old
Hi Wayne, at this point the more you use it the sooner the ERR Code will come up. (if) you have have checked the igniter connection and it was tight, and refired up the unit and the code came back, notice the have day that you fire the unit up the code come back sooner, than that's all you can do. The controller on the Platinum Series Smokers uses The P.I.D. (proportional-integral-derivative) digital Control Panel which is a self diagnostic controller. It take most of the guesswork out of trouble shooting your smoker. When your smoker control panel flashes a code its' pretty much telling you what's wrong. for example; Err Error Code with Ignitor Icon Blinking means the Ignitor/hot rod is faulty from high resistance, high amperage. Pit Boss just wants you to check the connection to make sure it has a good connection, Set the smoker back up, run the unit again and see if you get the Error Code again and if so now you call contact Customer Care....and they will take your info and ship your warranty part out asp..w/instructions as to how to install it....the purpose of my video is for you to see the code first hand...THANK You so much for watching. Hope you were helped