Thank God, a TH-camr who doesn’t take Hermes side on this. Keep it real… time for change. Charge $30k for your bags and stop making people buy thousands of dollars in sushi plates.
Honestly, I pray the TH-camrs who are for Hermes on this loose their viewers. Why? They’re clearly disconnected from their viewers. So they should learn how their viewers feel about not being able to get a Berkin or a Kelly, by not getting the views they want. Then they will see how it feels to desire something, and not be able to get it even though they feel like they should be able to get that desired thing. That’s essentially what Hermes is doing. They just benefit from the system so they like it. Once they don’t benefit from the system, oh how their views will change. So, change their views, by changing their views.
I live in Orlando and I have spent close to $70,000 US dollars at Hermes in the Millenia Mall. I was manipulated to believe my SA will offer me a Birkin 25. She went as far to sit with me and went through the detail about my wishlist and enter all the info into an iPad. Two years went by and now and 3. I haven’t been my offer. Each time she would offer me to purchase a croc leather watch and some jewelry and I was led to believe I’m closer to getting an offer. I would consider joining in a bandwagon and file a suit against Orlando Hermes boutique. I felt really cheated.
A TH-camr who tells it as it is, no nonsense, no BS, no sugarcoating, just straight up the truth, this is why I like you Erika! Thanks for this very honest and enlightening video.
Just about 10 years ago, I walked into an hermes boutique for the 1st time, inquired about a birkin and this beautiful and kind SA informed me that she can take a note of my wishlist but wanted me to know that bags are offered to those who truly love and appreciate the brand. I purchased 2 scarves six months apart, and literally under a year I was offered the exact birkin I asked for. I purchased a couple more items that I truly loved, and was offered a Kelly within another year. Just to put into perspective, to obtain my two bags, I probably spent no more than $2500 in total in a matter of 3 years… and got two bags. Too bad my SA retired and now with my new SA, not soo lucky. But that’s okay, I still continue to buy what I truly love and refuse to play the Hermes game. It’s been over 6 years now since my last quota bag and I’m okay with it. If a bag is to be offered , fine, If not, still fine. There are so many other bags out there besides Hermes and Chanel that’s completely worth it and at a fraction of the price and looks super luxurious without branding all over it. Life is too short to be caught up in material things, I do love luxury for sure but as we age , we really have to take a step back and prioritize what’s the most important thing… health and family.
Erica you are very transparent with your followers, you give a good advice. These are great qualities. Some TH-camrs put on a false front to their followers sadly.
That statement by CEO is ridiculous, most SA’s literally tell clients that they need to buy …. to get a bag😂 Shanghai clients protested in front of the Hermes for a reason
I just watched Jerusha's video on this...I love her and repsect her opinion but I was definitly shocked with her sidding with Hermes and basically saying these women got their knickers in a knot and should get over it. I left her a long msg and we're friends...like I said, its ok to not always agree with your friends on everything. I reminded her that she once ran her own retail business and at the end of the day this comes down to something very simple and that is...the law. Hermes has been allowed to blatantly operate outside of the law for many years. They CHOOSE to do business under a set of laws and regulations that are in place to protect two parties, those are the consumers AND the employees. Hermes should not be given a pass for operating outside of the law, there is a whole lot of that going around lately and honestly...this is how a society falls into a lawless society. I mean if we dont hold Hermes to account for such an atrocious abuse of power then...why should be expect they will treat their own employees any better? The biggest mark up/profitable item they sell are the quota bags and yet...they cant find a few shillings out of that huge profit to pay the associate who sold it, or...pay them all a decenet living wage + good benifits and scrap the commission program all together, which most retailers did a decade ago. I've been in retail in Canada for over 30 years, I retired at a very senior ex. Level position, I can assure you that everyone at the tippy top at Hermes understands VERY well how they are treating their customers, the lies, the promise of a bag if you spend "x" . Meanwhile their top executives take home millions a year in salary + bonuses etc. Stop playing their "game" ...is my advise to all Hermes consumers, be better than that. They are abusing their power in a horrific way and it needs to stop.
Absolutely 1 million percent agree w/ everything you’ve just said …. Racial profiling a huge issue, without a doubt, Asian clients hugely favored in the West Coast. I’ve been an Hermes client for yrs. & made so many purchases online, shopped multiple boutiques in LV, CA, Hawaii, Europe. Yet, when I tried to ask about a “possibility” of getting a bag, it was such a nasty response that really puts a tainted mark on the entire brand. So I turned to a reseller and got me my bag. I just don’t need to deal with the nastiness of these uncultured unethical SAs.
I watched 8+ of my favourite luxury TH-camrs videos on this exact subject. All the same, wishy washy and scared to not get offered bags in future themselves. I always knew you were the realist, this is just 100% proof. Hermes are the king of tied sales. Rolex and Chanel etc are following Hermes’s lead. I have friends that work for Hermes. This is definitely happening guys. And you’re right they know we know and we know that they know we know lol. I hope the lawsuit brings to light how company wide and top down this really is. I hope they Erin Brokovich Hermes 😂 Keep on being real. Love your videos.
I love bags. I have always loved bags. I always will love bags. But I will never own an Hermes. I think their selling practices are appalling. I will stick to vintage and spend much closer to the actual value of the item. Tbh the ethics of the larger design houses is effing disgraceful and the companies set customer against customer and take the (pee) putting prices up for absolutely no reason!! It is totally unacceptable and I hope this lawsuit is successful. I will stay in my lane and have lovely buying experiences in the 'pre-loved' arena from delightful people, mainly ladies, with whom I can have a laugh and enjoy the experiences with no snobbery and quotas and all that jazz! Great show for pointing all this out. Thanks.
And this is why I am a subscriber of yours for many years now: you are intelligent and understand the legal and economic concepts, and you have moral integrity to speak about what is right and what is in line with correct consumer practice. ❤
My regular sales associate is an absolute gem, I have never felt pressured to buy anything with her ever. I’m definitely not one of the higher spenders in the store but I’ve gotten multiple quota bags and other sought after ones from the store. I went overseas to an Asian country for a holiday and was explicitly told by the SA that I would need to spend a certain amount of money for a bag to appear. I was absolutely appalled, it made me not want to buy anything at the store. I think it really depends on the store, the country and SA.
But the bottom line is this is a practice that the Company is 100% fostering and accepting...which is 100% illegal, in most countries. It's about time that Hermes was made to pay the piper.
Best reaction vid yet from the many I've watched on thia topic. You go, girl! I've personally invested some in my just like you I only buy the things I really want and will always love them because my husband's last name starts with H. While on my journey, I straight asked my SA during Christmas if a bag was coming and if not, I'm going to Chanel after for my mini Reissue. That's what I did exactly when he said no. Just earlier this month, I didn't even bother asking and bought a second bag, mini 22, from Chanel and visited my SA after that appointment with my big box. I told my SA I was just passing by and thought to drop by to see if there were any bags. I figured they didn't have it so already bought from Chanel but just in case. Sure enough he didn't have one and said I need to look at jewelry. Ha! You're not making me a clown!!
My first bag ever which was a Kelly was offered to me the very first time I entered the Hermes boutique in Miami. The manager of the boutique offered it to me. $0 prespend. First time in boutique. Second bag I spent maybe $5k. Prior to me buying my second bag, I turned down 3 quota bags. There are still many great SAs even in competitive markets like Miami.
I’m not patient at all I tried 3 different boutiques during 7 years and I am jumping from SA to another 😅I got offered an constance in Las Vegas but I rejected it , I bought my first birkin 30 from Fashionphile and I am so glad I did I paid less than $8k in 2018. Now I’m with a new SA in Aventura mall and she filled my wishlist 🤣🤣🤣 and I know I will never get any offers so I just buy what I really need like twillies and small jewelry and I don’t care anymore, I am so sick of that.
I’ve given up on the stupid game a long tine ago. Kissing up to an SA who couldn’t care less if you get a bag or not. They’re not your friend. They’re only nice to you because you’re spending money. If you don’t spend it, someone else will so they don’t care.
You’re right that product tying is absolutely true, but I don’t think they’ll be able to prove it in court either - H corporate has been way too careful about what they say and do. If push comes to shove I think they’ll throw the SAs under the bus (no pun intended lol).
People, respect yourself! Hermes becomes tacky at this point. We all’ve been there, EVERYONE who ever been in this game know, that they do this contrast shower strategy and they keep people with these time to time miracle stories etc, but in general they are total psychological abusers 😅
Best video on this topic. My SA just left the company. Unfortunately my journey is now over. Can't imagine starting over with a new SA and risk being lead on. Have to be happy with what I have.
I’m sorry to hear this. It truly sucks that one of their employees leaving the company puts your “journey to Birkin” at risk. That fact alone should be grounds for a lawsuit!! Imagine if you couldn’t buy what you wanted at Target because a cashier left the company. Shame on them.
The thing that bothers me the most with my store is that they sell alot to resellers and offer bags left and right and its open actually they do know they are resellers and we all know cause we see those people posting taking pictures of the birkin and posting it on their snap or insta right then and there! And the SA’s actually tell them to open different profiles to keep the bags coming! It hurts cause ive been on this “journey” for so long saving up FOR SO LONG! And never got what I asked for
Great discussion Erica. I think that Ultimately we are responsible for allowing companies to get away with these practices. True, It should be more standardized and clear just like other companies such as Ferrari or Rolex. But those and other companies do this and admit it and no one has a problem with it. I’m sure H’s argument would be, and I’ve heard it said, that they sell their most coveted bags to customers who show love and loyalty to the brand. And that means buying their other products. I’ve never heard of anyone having to buy any particular product, just anything that would sell for a large amount of money. Just spend a lot. For everyone who says that I will not play the game, I’ll just buy preloved. Well that is in essence supporting the game also. Because someone else played the game to get the bag to sell. So it does perpetuate it. So it’s still working for H. I’m not saying it’s good or bad. I’m just pointing out that it’s a cycle that we are all perpetuating if we buy even preloved. I am a customer myself and I buy only what I love. Not interested in home goods or most of their fine jewelry, but I love other products. If I get offered a B that I really like I’ll buy it. If I don’t like it, I’ll pass. In the end H couldn’t do what they do unless we supported it. I am interested to see how this all plays out.
All that’s needed is someone to do undercover work and videotape multiple sales associates saying that. It should be done in states that don’t require both parties to agree to being recorded.
I agree….Hermes is shady….i do not play the game. I just bought a couple of really nice non quota bags as I am not into the Birken. If I do decide on a Birken it will be a re-seller.
Well it's true. You are truly an intelligent woman. You are so articulate considering English is not your first language. Not only are you smart but you have a lot of common sense too. ❤
Honestly I was told I’m almost to the quota & I didn’t know what it meant. I wasn’t into B/K when I started shopping. I love the brand, from RTW to scarves. The quality is amazingggg. I agree with u my lady. 🙏🏼❤️🍊😘😘😘Sandy
I’ve watched you for 7 years now bc you always keep it real. Thank you for telling everyone to STOP doing Birkin bait. Buy what you like in the high commission categories. If you can’t, don’t play the game. Only you will lose in the end.
I don't understand why any self-respecting person would put up with Hermes' treatment. If I sported a Birken or Kelly, the idea of everyone knowing what kind of booklicking I had to do to get one would be absolutely embarrassing. Neither Birken nor Kelly really liked the bags, and I think they're ugly, too. If you love the bag THAT much, then go for it. But if your motivation is for any other reasons, I'd question your sanity and suggest professional help. Hermes understands ''snob appeal'' and they know how to play the game. You can take away their power by removing yourself from the equation.
Love your tea!! Got so much aroma and unique taste 😊 please spill some more… I don’t play their game at all and still got all the colors and sizes that I wanted. Yeah!!
Thank you for this. also thank you for the reseller call out and having an in with the SAs because I have always wondered how the heck are they so many new out there. In Belluvue Washington closest store to me, I was told I needed to show the love and shop, okay are these people showing the love and turning around selling it, not so much love honey if that's the case. BS love. I was also told that I was better off buying it on the real real because the asian customers spend more and I wouldn't get one.
I think the plaintiffs will win their lawsuit in the USA based on violations of anti-trust laws and possibly extortion and anti-discrimination laws. Retailers the size of Hermes really can't open shops where it turns customers away it don't consider worthy of buying its products or make it clear, wink, wink, customers must buy expensive stuff they don't want to be offered a bag they came in to buy. I'm surprised it took so long to sue Hermes.
I definitely think that there are a variety of standards adopted by different staff within and amongst boutiques: some staff can smell out who they can milk for more commission and can be greedy. The sales associates and managers are the gatekeepers, irrespective of what Hermes corporate establishes as policy. So some clients just have a terrible experience and are strung along to spend. And when you’re so deep into it, it’s difficult to abandon the “journey” because you’ve already spent so much. I see this as a personal message between the clients and their particular store. Regardless, Hermes will likely throw the staff under the bus and settle. Yes, I say this as well: there is no need to stick with an SA and/or store of you don’t feel taken care of. They don’t deserve your business. Some people feel they need to commit to their local store. I know people who don’t give their local store 2 cents and fly across the country or the ocean to a boutique and SA that gives a damn about them and fights for them! Luxury brands make money by playing with our emotions.
Unfortunately, I'm in that situation where I feel I am being string along just to keep spending, and my SA already knows they'll never offer me a bag. Yet, I'm in it too deep to want to take the risk of starting new elsewhere, not knowing whether I'll be unlucky and end up with another greedy SA.
To me the resell value of the items (street or true value) required to purchase is the problem. Eeeveryone is getting a kick back in that system all the way to the cow feed store. I'm sure as you say the case is not strong enough but the attention may wake up some customers. Yes, we all love Hermes bc we are supposed to yet we hate those cheap sushi plates. 🤣 I will buy pre - loved if ever right now I'm too busy buying from other brands. Life is too short to play games.
I am no way a luxury buyer, but on topic of preloved bags: aren't you afraid to buy fake bag for 10k? Cause chinese fakes are no joke. I always thought that buying Birkin from reseller is biggest gamble
I am a NEW SUBBIE and I just binge-watched a lot of your videos. I love your channel. You are right about Hermes. I hope things will change so we all can purchase a Birkin like we purchase other designer bags. Can you do a what's in my bag video, I am curious to see your favorite bag and the contents. Much success to you Erica, you are absolutely fabulous!
I wonder why they favor Asians in the west coast 🤔 but yes, I’ve noticed the preloved market is lowering in price so I’ve been thinking of just saving for preloved. I love my sales associate but everything I want to actually buy, they’re sold out 😢 and I refuse to buy anything I don’t love..
I agree on everything but there one point I want to highlight, saving every dollar, going on debt, use all your credit card limit for a bag, yes is JUST a bag a piece of leather, Im sorry those people are not meant to have that, this is a luxury item, and is just a basic looking bag, you can find something identical without written Hermes at ross for 19.99, whatever if you are a millionaire and have loads to spare go for it, I wouldn’t buy bag not even for 500, I genuinely don’t understand the hype feels like a laptop carry bag, 99% of birkin costumer seeks attention, validation, Hermes is a nice brand but this birkin/kelly obsession is ridiculous
Shopping has to maje you happy with what you got. When it makes you so anxious, when you hate yourself for buying you don't love and there is no guarantee of the end goal and journey is not pleasant - is it really worth it? Seriously? You can get so many other unique designer things that will make you standout as real fashionista and not just "label chaser".
I'm glad people sued hermes... its okay to spend money to score a quota bag.. but we want guarantee we got the bag ... some SA are just con artist luring customer to buy junk pieces from the store and dont give bag to the customer... i buy birkin sellier 25 etoupe from reseller best $24.000 decision ever ... the service excellent and i got my wishlist bag ... the exact bag i want ...
I just don’t care about Hermes, I won’t care about any brand that discriminates. You should be able to go to any boutique if you have money and buy whatever your heart desire. The few times I went there they didn’t even acknowledge me. They don’t even great. We all need to stop buying their stuff. So far I only only one bracelet and I’m done ✅
You are so right, I have been waiting so long and it’s the same story & and do feel like they prefer Asian , there is a TH-camr who just start her journey and was told she is on the top of the lists and yes she is Asian, and I am a hard working African American and I have been buying monthly & still nothing. I ask my SA and she told my that I am not on waitlist for over a year, I can’t I just wait
I want to ask why they want the one sitting or one receipt? Is it because it would be harder to resell plenty of items with one receipt ? Or for another reason ?
' im blaming it on the desperate buyers why buy so many bags owned 4 hermes bags 2 kelly 2 Birkin only worn a few times in 1996 i walked into hermes store grabbed and paid for it no waiting like today ' i have no patient for it
I'm one of the leather good worker and this story is making me laught a lot, 3000 birkin are done per year, need 1 year to teach how to do just one bag, and you steel thinking that everyone should be able to buy it, even workers will never be able to buy one 😂 it doesn't mean that we are getting mad of it, we are happy to work with amazing craftman ship technics, and of course they selec like everything in life, come back to reality, hermes will not do more bags because it s already complicated to deal with the quantity we do right now, just spend more than two minutes to think about when does it become normal to buy what you when you want for a low price, seriously if its a problem in your problem in life, its a nice one... and also if you ask a mesure per of shoes, because my work before, it can take years to just have an appointement even for a no name craftman ... and this is absolutely normal and i never heard someone complaining about it...
In no point of this video I say that Hermes needs to increase production or give everyone bags. My whole point was: do not mislead people or lead them on to make money off of them. That was the point
But here's the thing, I believe as a business, you reserve the right on how you conduct business. And customers have the right to not shop from a business. It's a free trade. Don't buy from Hermes. It's simple. I don't believe they are obligated to do business pleasing the public. Just don't purchase. I have seen people buy quota bags and not have to pre-spend. Dayle's addiction is a channel who stated this. It's simple to prove that an employee lied vs the store policy is blah blah blah... and yes, there's SAs that can be corrupted, or simply not keep track of who the clients are and what they have already spent. Also, yes, there's very rude people. But again, we as customers don't have to have their bags. Mille bags makes great dupes 😂
I think this is a very elitist ass kissing stance. No business forces customers to buy the items but they should all be required to conduct business with integrity. I think I need to make a video response to this. Too long to type
The main issue is that hermes needs to conduct its business LEGALLY and follow US laws. No business can be above the law. Tying sales of goods to each other is ILLEGAL, doesn't matter what hermes wants to do or what you think hermes should do
If several SAs are "lying", their actions can be imputed on their employer, even if it is not the official policy of the store. This happens all the time in litigation. Companies get imputed with the actions of their employees, even when the employee has done something inconsistent with company policy where it can be shown that the employer knew or should have known of the employees' actions. Here it is possible to show that Hermes should have known their SAs are out there telling people to prespend in order to get a bag because there is a ton of info on social media about this. I still don't think this lawsuit will progress far on a class basis- but it will probably settle confidentially out of court on an individual basis. unfortunately, there will probably be more lawsuits down the road...
![ปฏิเสธไม่ไหว (Crush on you) - LIPTA feat. No One Else [TEASER MV]](http://i.ytimg.com/vi/VC689EgdSIw/mqdefault.jpg)
Thank God, a TH-camr who doesn’t take Hermes side on this. Keep it real… time for change. Charge $30k for your bags and stop making people buy thousands of dollars in sushi plates.
They created a rod for their own backs, as we say. They MADE years of commission paperwork to prove this happens.
And actually the resellers are making more money than Hermes
Sushi plate’s? They called them ashtrays in my day hahaha.
Honestly, I pray the TH-camrs who are for Hermes on this loose their viewers. Why? They’re clearly disconnected from their viewers. So they should learn how their viewers feel about not being able to get a Berkin or a Kelly, by not getting the views they want. Then they will see how it feels to desire something, and not be able to get it even though they feel like they should be able to get that desired thing. That’s essentially what Hermes is doing. They just benefit from the system so they like it. Once they don’t benefit from the system, oh how their views will change. So, change their views, by changing their views.
I live in Orlando and I have spent close to $70,000 US dollars at Hermes in the Millenia Mall. I was manipulated to believe my SA will offer me a Birkin 25. She went as far to sit with me and went through the detail about my wishlist and enter all the info into an iPad. Two years went by and now and 3. I haven’t been my offer. Each time she would offer me to purchase a croc leather watch and some jewelry and I was led to believe I’m closer to getting an offer. I would consider joining in a bandwagon and file a suit against Orlando Hermes boutique. I felt really cheated.
Shady Hermes
This is simply not ok. This is what makes my blood boil. I am so sorry!
Yeah the Karen meme is screwing over women from complaining about things like this.
@@EricasGirlyWorld I call this Luxury Gaslighting. It's coquette-ish sales tactics that gaslight later.
@@EricasGirlyWorld Look up future faking, it's totally what they do.
People fuel this by kissing ass to Hermes. If people stopped doing this Hermes would sink
A TH-camr who tells it as it is, no nonsense, no BS, no sugarcoating, just straight up the truth, this is why I like you Erika! Thanks for this very honest and enlightening video.
“Don’t invest in people that are not investing in you.” 💯Erica!
Just about 10 years ago, I walked into an hermes boutique for the 1st time, inquired about a birkin and this beautiful and kind SA informed me that she can take a note of my wishlist but wanted me to know that bags are offered to those who truly love and appreciate the brand.
I purchased 2 scarves six months apart, and literally under a year I was offered the exact birkin I asked for.
I purchased a couple more items that I truly loved, and was offered a Kelly within another year. Just to put into perspective, to obtain my two bags, I probably spent no more than $2500 in total in a matter of 3 years… and got two bags.
Too bad my SA retired and now with my new SA, not soo lucky. But that’s okay, I still continue to buy what I truly love and refuse to play the Hermes game. It’s been over 6 years now since my last quota bag and I’m okay with it. If a bag is to be offered , fine, If not, still fine.
There are so many other bags out there besides Hermes and Chanel that’s completely worth it and at a fraction of the price and looks super luxurious without branding all over it.
Life is too short to be caught up in material things, I do love luxury for sure but as we age , we really have to take a step back and prioritize what’s the most important thing… health and family.
Erica you are very transparent with your followers, you give a good advice. These are great qualities. Some TH-camrs put on a false front to their followers sadly.
Oh, that's so terrible that they make you to pre-spend 30K, but it's ok to pay 10 - 20 K for a bag that costs 200 bucks to make.
That's crazy
Less. Dupe bags are like £100ish.
The real craziness is that people put up with it.
That statement by CEO is ridiculous, most SA’s literally tell clients that they need to buy …. to get a bag😂 Shanghai clients protested in front of the Hermes for a reason
I just watched Jerusha's video on this...I love her and repsect her opinion but I was definitly shocked with her sidding with Hermes and basically saying these women got their knickers in a knot and should get over it. I left her a long msg and we're friends...like I said, its ok to not always agree with your friends on everything. I reminded her that she once ran her own retail business and at the end of the day this comes down to something very simple and that is...the law. Hermes has been allowed to blatantly operate outside of the law for many years. They CHOOSE to do business under a set of laws and regulations that are in place to protect two parties, those are the consumers AND the employees. Hermes should not be given a pass for operating outside of the law, there is a whole lot of that going around lately and honestly...this is how a society falls into a lawless society. I mean if we dont hold Hermes to account for such an atrocious abuse of power then...why should be expect they will treat their own employees any better? The biggest mark up/profitable item they sell are the quota bags and yet...they cant find a few shillings out of that huge profit to pay the associate who sold it, or...pay them all a decenet living wage + good benifits and scrap the commission program all together, which most retailers did a decade ago. I've been in retail in Canada for over 30 years, I retired at a very senior ex. Level position, I can assure you that everyone at the tippy top at Hermes understands VERY well how they are treating their customers, the lies, the promise of a bag if you spend "x" . Meanwhile their top executives take home millions a year in salary + bonuses etc. Stop playing their "game" ...is my advise to all Hermes consumers, be better than that. They are abusing their power in a horrific way and it needs to stop.
Absolutely 1 million percent agree w/ everything you’ve just said …. Racial profiling a huge issue, without a doubt, Asian clients hugely favored in the West Coast. I’ve been an Hermes client for yrs. & made so many purchases online, shopped multiple boutiques in LV, CA, Hawaii, Europe. Yet, when I tried to ask about a “possibility” of getting a bag, it was such a nasty response that really puts a tainted mark on the entire brand. So I turned to a reseller and got me my bag. I just don’t need to deal with the nastiness of these uncultured unethical SAs.
I missed seeing your chatty videos on TH-cam! They are always my favorite! Hoping to see you post here more often ❤
I watched 8+ of my favourite luxury TH-camrs videos on this exact subject. All the same, wishy washy and scared to not get offered bags in future themselves. I always knew you were the realist, this is just 100% proof. Hermes are the king of tied sales. Rolex and Chanel etc are following Hermes’s lead. I have friends that work for Hermes. This is definitely happening guys. And you’re right they know we know and we know that they know we know lol. I hope the lawsuit brings to light how company wide and top down this really is. I hope they Erin Brokovich Hermes 😂 Keep on being real. Love your videos.
Really, just today I heard one Yter saying the lawsuit "is...interesting!" . Like walking on eggshells 😬
I love bags. I have always loved bags. I always will love bags. But I will never own an Hermes. I think their selling practices are appalling.
I will stick to vintage and spend much closer to the actual value of the item. Tbh the ethics of the larger design houses is effing disgraceful and the companies set customer against customer and take the (pee) putting prices up for absolutely no reason!! It is totally unacceptable and I hope this lawsuit is successful.
I will stay in my lane and have lovely buying experiences in the 'pre-loved' arena from delightful people, mainly ladies, with whom I can have a laugh and enjoy the experiences with no snobbery and quotas and all that jazz! Great show for pointing all this out. Thanks.
And this is why I am a subscriber of yours for many years now: you are intelligent and understand the legal and economic concepts, and you have moral integrity to speak about what is right and what is in line with correct consumer practice. ❤
My regular sales associate is an absolute gem, I have never felt pressured to buy anything with her ever. I’m definitely not one of the higher spenders in the store but I’ve gotten multiple quota bags and other sought after ones from the store.
I went overseas to an Asian country for a holiday and was explicitly told by the SA that I would need to spend a certain amount of money for a bag to appear. I was absolutely appalled, it made me not want to buy anything at the store.
I think it really depends on the store, the country and SA.
The same for me and my SA.
But the bottom line is this is a practice that the Company is 100% fostering and accepting...which is 100% illegal, in most countries. It's about time that Hermes was made to pay the piper.
Ypu are the most realistic reaction that is more relatable than the other reactions in youtube. You are such a smart woman.
Best reaction vid yet from the many I've watched on thia topic. You go, girl!
I've personally invested some in my just like you I only buy the things I really want and will always love them because my husband's last name starts with H. While on my journey, I straight asked my SA during Christmas if a bag was coming and if not, I'm going to Chanel after for my mini Reissue. That's what I did exactly when he said no. Just earlier this month, I didn't even bother asking and bought a second bag, mini 22, from Chanel and visited my SA after that appointment with my big box. I told my SA I was just passing by and thought to drop by to see if there were any bags. I figured they didn't have it so already bought from Chanel but just in case. Sure enough he didn't have one and said I need to look at jewelry. Ha! You're not making me a clown!!
I refuse to do a spend down to get a Hermes bag. They can keep it. Girl you are keeping it real.
My first bag ever which was a Kelly was offered to me the very first time I entered the Hermes boutique in Miami. The manager of the boutique offered it to me. $0 prespend. First time in boutique. Second bag I spent maybe $5k. Prior to me buying my second bag, I turned down 3 quota bags. There are still many great SAs even in competitive markets like Miami.
I’m not patient at all I tried 3 different boutiques during 7 years and I am jumping from SA to another 😅I got offered an constance in Las Vegas but I rejected it , I bought my first birkin 30 from Fashionphile and I am so glad I did I paid less than $8k in 2018. Now I’m with a new SA in Aventura mall and she filled my wishlist 🤣🤣🤣 and I know I will never get any offers so I just buy what I really need like twillies and small jewelry and I don’t care anymore, I am so sick of that.
I’ve given up on the stupid game a long tine ago. Kissing up to an SA who couldn’t care less if you get a bag or not. They’re not your friend. They’re only nice to you because you’re spending money. If you don’t spend it, someone else will so they don’t care.
Hermes is like our gov and media. They lie buaaaahh ha ha
You’re right that product tying is absolutely true, but I don’t think they’ll be able to prove it in court either - H corporate has been way too careful about what they say and do. If push comes to shove I think they’ll throw the SAs under the bus (no pun intended lol).
People, respect yourself! Hermes becomes tacky at this point. We all’ve been there, EVERYONE who ever been in this game know, that they do this contrast shower strategy and they keep people with these time to time miracle stories etc, but in general they are total psychological abusers 😅
They can use an internal whistle blower
Best video on this topic. My SA just left the company. Unfortunately my journey is now over. Can't imagine starting over with a new SA and risk being lead on. Have to be happy with what I have.
I’m sorry to hear this. It truly sucks that one of their employees leaving the company puts your “journey to Birkin” at risk. That fact alone should be grounds for a lawsuit!! Imagine if you couldn’t buy what you wanted at Target because a cashier left the company. Shame on them.
Life lesson: Don't invest in people who are not investing in you!
Amen sister! Appreciate your advice and honesty.
You make a GREAT point about just going to FP and use a coupon. hahah I do it too when I want a particular bag and don't wanna wait!!!
Absolutely … so boring.
That Company is BS. Better to buy it pre loved.
You make a great point - there should be more oversight and control conducted by a team that’s different than in-store
First time I hear about the actual lawsuit 😅👀 love the real talk you spoke at the very end
The thing that bothers me the most with my store is that they sell alot to resellers and offer bags left and right and its open actually they do know they are resellers and we all know cause we see those people posting taking pictures of the birkin and posting it on their snap or insta right then and there! And the SA’s actually tell them to open different profiles to keep the bags coming! It hurts cause ive been on this “journey” for so long saving up FOR SO LONG! And never got what I asked for
i live in Hawaii and local Hermes absolutely favor Asian clientele from Japan and Korea. I been to a store and I been completely ignored.
I have seen this in Norway too. It made me actually upset.
Not saying it’s right or wrong, but it is because they’re willing to spend. Same with Rolex.
Yep. Happens in Australia apparently. Gotta stop. I think commission work in general must end.
Wow “sales associates do not make commission on Birkins and Kellys”?! How cheap and SHADY can you get. 💁🏼♀️
They really don’t. But they do have a sales goal to meet.
Which makes you wonder if the associates are the ones who really started this unspoken culture, and the higher ups went along with it.
@@TheSharna23because it boosted their bottom line but now they have to get them to stop because their behavior is illegal.
@@tarreemhacaruso2687exactly!! The system benefits everyone at that company
@@TheSharna23 I think it's the oopposite corporate doesn't give them commission so they don't feel encouraged to give them to clients
Great discussion Erica. I think that Ultimately we are responsible for allowing companies to get away with these practices. True, It should be more standardized and clear just like other companies such as Ferrari or Rolex. But those and other companies do this and admit it and no one has a problem with it. I’m sure H’s argument would be, and I’ve heard it said, that they sell their most coveted bags to customers who show love and loyalty to the brand. And that means buying their other products. I’ve never heard of anyone having to buy any particular product, just anything that would sell for a large amount of money. Just spend a lot. For everyone who says that I will not play the game, I’ll just buy preloved. Well that is in essence supporting the game also. Because someone else played the game to get the bag to sell. So it does perpetuate it. So it’s still working for H. I’m not saying it’s good or bad. I’m just pointing out that it’s a cycle that we are all perpetuating if we buy even preloved. I am a customer myself and I buy only what I love. Not interested in home goods or most of their fine jewelry, but I love other products. If I get offered a B that I really like I’ll buy it. If I don’t like it, I’ll pass. In the end H couldn’t do what they do unless we supported it. I am interested to see how this all plays out.
Wow, wow, wow! Real talk!👏🏾👏🏾👏🏾👏🏾
Even at a 1:1 ratio the concept of this is WILD to me 😂
Preach. And it apparently goes up to 4 to 1 ratio and beyond. Crazy.
I couldnt be more agree with you Erica, You 100% Right.
All that’s needed is someone to do undercover work and videotape multiple sales associates saying that. It should be done in states that don’t require both parties to agree to being recorded.
Buy preloved and save yourself a lot of money, time and grief. I just can't kiss ass.
Seriously. My bag is brand new & didn’t have to go thru all that nonsense
for the lady who spent 30k and not have been offered a bag... for 30k I will work at hermes and sell them to you
Thanks for your comments. One thing about you, you keep it real. Much appreciated! and your funny too!
I agree….Hermes is shady….i do not play the game. I just bought a couple of really nice non quota bags as I am not into the Birken. If I do decide on a Birken it will be a re-seller.
Secret Shoppers would be nice. Do you think that there hasn't been COMPLAINTS?
Well it's true. You are truly an intelligent woman. You are so articulate considering English is not your first language. Not only are you smart but you have a lot of common sense too. ❤
Honestly I was told I’m almost to the quota & I didn’t know what it meant. I wasn’t into B/K when I started shopping. I love the brand, from RTW to scarves. The quality is amazingggg. I agree with u my lady. 🙏🏼❤️🍊😘😘😘Sandy
I’ve watched you for 7 years now bc you always keep it real. Thank you for telling everyone to STOP doing Birkin bait. Buy what you like in the high commission categories. If you can’t, don’t play the game. Only you will lose in the end.
16:55 And then all the bait ends up on Fashionphile…
So true🤣🤣🤣
Real talk, @EricasGirlyWorld! Remove your emotions! It is a bag, piece of leather that suppose to hold your things in 👀
AMEN! You said everything that I knew about the brand and then some. Thank you as always!
Thanks for sharing this doll! I love Hermes but I feel bad for others who are starting their H journey.
Love you girl❤ thank you for your honesty 🫶🏼
Your jewelry is breathtaking!❤❤❤
I don't understand why any self-respecting person would put up with Hermes' treatment. If I sported a Birken or Kelly, the idea of everyone knowing what kind of booklicking I had to do to get one would be absolutely embarrassing. Neither Birken nor Kelly really liked the bags, and I think they're ugly, too.
If you love the bag THAT much, then go for it. But if your motivation is for any other reasons, I'd question your sanity and suggest professional help.
Hermes understands ''snob appeal'' and they know how to play the game. You can take away their power by removing yourself from the equation.
Love your tea!! Got so much aroma and unique taste 😊 please spill some more… I don’t play their game at all and still got all the colors and sizes that I wanted. Yeah!!
Thank you for this. also thank you for the reseller call out and having an in with the SAs because I have always wondered how the heck are they so many new out there. In Belluvue Washington closest store to me, I was told I needed to show the love and shop, okay are these people showing the love and turning around selling it, not so much love honey if that's the case. BS love. I was also told that I was better off buying it on the real real because the asian customers spend more and I wouldn't get one.
lol! Loved your analogy! It’s been a while since I’ve watched my fellow Floridian. This video brought me back. ❤😊
I think the plaintiffs will win their lawsuit in the USA based on violations of anti-trust laws and possibly extortion and anti-discrimination laws. Retailers the size of Hermes really can't open shops where it turns customers away it don't consider worthy of buying its products or make it clear, wink, wink, customers must buy expensive stuff they don't want to be offered a bag they came in to buy. I'm surprised it took so long to sue Hermes.
100% agree with you. ❤
I definitely think that there are a variety of standards adopted by different staff within and amongst boutiques: some staff can smell out who they can milk for more commission and can be greedy. The sales associates and managers are the gatekeepers, irrespective of what Hermes corporate establishes as policy. So some clients just have a terrible experience and are strung along to spend. And when you’re so deep into it, it’s difficult to abandon the “journey” because you’ve already spent so much.
I see this as a personal message between the clients and their particular store. Regardless, Hermes will likely throw the staff under the bus and settle.
Yes, I say this as well: there is no need to stick with an SA and/or store of you don’t feel taken care of. They don’t deserve your business. Some people feel they need to commit to their local store. I know people who don’t give their local store 2 cents and fly across the country or the ocean to a boutique and SA that gives a damn about them and fights for them!
Luxury brands make money by playing with our emotions.
Unfortunately, I'm in that situation where I feel I am being string along just to keep spending, and my SA already knows they'll never offer me a bag. Yet, I'm in it too deep to want to take the risk of starting new elsewhere, not knowing whether I'll be unlucky and end up with another greedy SA.
@@vena936 ugh that is so frustrating. I hope you do acquire your wishlist soon
It's easy to prove based on commission structure.
I know I’m buying your earrings !!!!!❤❤❤❤
Bravo Erica, on spot! 👏
You are the queen of tea! Xx Christian
To me the resell value of the items (street or true value) required to purchase is the problem. Eeeveryone is getting a kick back in that system all the way to the cow feed store. I'm sure as you say the case is not strong enough but the attention may wake up some customers. Yes, we all love Hermes bc we are supposed to yet we hate those cheap sushi plates. 🤣 I will buy pre - loved if ever right now I'm too busy buying from other brands. Life is too short to play games.
I am no way a luxury buyer, but on topic of preloved bags: aren't you afraid to buy fake bag for 10k? Cause chinese fakes are no joke. I always thought that buying Birkin from reseller is biggest gamble
I am a NEW SUBBIE and I just binge-watched a lot of your videos. I love your channel. You are right about Hermes. I hope things will change so we all can purchase a Birkin like we purchase other designer bags. Can you do a what's in my bag video, I am curious to see your favorite bag and the contents. Much success to you Erica, you are absolutely fabulous!
Ty for your video, review n honesty! I feel same way as you. ❤
I wonder why they favor Asians in the west coast 🤔 but yes, I’ve noticed the preloved market is lowering in price so I’ve been thinking of just saving for preloved. I love my sales associate but everything I want to actually buy, they’re sold out 😢 and I refuse to buy anything I don’t love..
Crazy Asian Rich… loll
Buy preloved. You get what you want and have champagne 🥂 at home
Looking Fab as usual Erica ❤❤
I agree on everything but there one point I want to highlight, saving every dollar, going on debt, use all your credit card limit for a bag, yes is JUST a bag a piece of leather, Im sorry those people are not meant to have that, this is a luxury item, and is just a basic looking bag, you can find something identical without written Hermes at ross for 19.99, whatever if you are a millionaire and have loads to spare go for it, I wouldn’t buy bag not even for 500, I genuinely don’t understand the hype feels like a laptop carry bag, 99% of birkin costumer seeks attention, validation, Hermes is a nice brand but this birkin/kelly obsession is ridiculous
Please stop saying the word “right” 😂😂😂
I love ur moral standing ❤
Shopping has to maje you happy with what you got. When it makes you so anxious, when you hate yourself for buying you don't love and there is no guarantee of the end goal and journey is not pleasant - is it really worth it? Seriously? You can get so many other unique designer things that will make you standout as real fashionista and not just "label chaser".
Your IG about the Hermes policies was hilarious!
Some of us don't have $30k to spend and get nothing...
hahahaaa we have a word. It is called SCHADENFREUDE and girl do I burst with Schadenfreude for Hermes. Hahahhahahahahaha
Wow I didn’t know it’s that shady 😳😳
Hi Erica when will you do a vlog on your Australian holiday. I saw your posts on instagram but would love a video on it! Thanks
I'm glad people sued hermes... its okay to spend money to score a quota bag.. but we want guarantee we got the bag ... some SA are just con artist luring customer to buy junk pieces from the store and dont give bag to the customer... i buy birkin sellier 25 etoupe from reseller best $24.000 decision ever ... the service excellent and i got my wishlist bag ... the exact bag i want ...
hi from canada louis vuiiton treats me so well i ll never dance for hermes
I’m sure Hermes intentionally hire mean SA, they know exactly what for
I just don’t care about Hermes, I won’t care about any brand that discriminates. You should be able to go to any boutique if you have money and buy whatever your heart desire. The few times I went there they didn’t even acknowledge me.
They don’t even great.
We all need to stop buying their stuff.
So far I only only one bracelet and I’m done ✅
Yes Im agree with you
You are so right, I have been waiting so long and it’s the same story & and do feel like they prefer Asian , there is a TH-camr who just start her journey and was told she is on the top of the lists and yes she is Asian, and I am a hard working African American and I have been buying monthly & still nothing. I ask my SA and she told my that I am not on waitlist for over a year, I can’t I just wait
I want to ask why they want the one sitting or one receipt? Is it because it would be harder to resell plenty of items with one receipt ? Or for another reason ?
Because they will get all that commission in one paycheck boo! Kaching
Almost at 100k subscribers ;)
what OJ has to do with this all you have to do is go france and you will get ah birkin
great video!!!❤
That evil laugh! 😂😂😂
Fab video Erica!
Very, very good!
Present for your maid 😂100% 😅😂😂
' im blaming it on the desperate buyers why buy so many bags owned 4 hermes bags 2 kelly 2 Birkin only worn a few times in 1996 i walked into hermes store grabbed and paid for it no waiting like today ' i have no patient for it
Great video!
I'm one of the leather good worker and this story is making me laught a lot, 3000 birkin are done per year, need 1 year to teach how to do just one bag, and you steel thinking that everyone should be able to buy it, even workers will never be able to buy one 😂 it doesn't mean that we are getting mad of it, we are happy to work with amazing craftman ship technics, and of course they selec like everything in life, come back to reality, hermes will not do more bags because it s already complicated to deal with the quantity we do right now, just spend more than two minutes to think about when does it become normal to buy what you when you want for a low price, seriously if its a problem in your problem in life, its a nice one... and also if you ask a mesure per of shoes, because my work before, it can take years to just have an appointement even for a no name craftman ... and this is absolutely normal and i never heard someone complaining about it...
In no point of this video I say that Hermes needs to increase production or give everyone bags. My whole point was: do not mislead people or lead them on to make money off of them. That was the point
You are comparing a civil case to a criminal case. There’s a difference in the level of proof.
But here's the thing, I believe as a business, you reserve the right on how you conduct business. And customers have the right to not shop from a business. It's a free trade. Don't buy from Hermes. It's simple. I don't believe they are obligated to do business pleasing the public. Just don't purchase. I have seen people buy quota bags and not have to pre-spend. Dayle's addiction is a channel who stated this. It's simple to prove that an employee lied vs the store policy is blah blah blah... and yes, there's SAs that can be corrupted, or simply not keep track of who the clients are and what they have already spent. Also, yes, there's very rude people. But again, we as customers don't have to have their bags. Mille bags makes great dupes 😂
I think this is a very elitist ass kissing stance. No business forces customers to buy the items but they should all be required to conduct business with integrity. I think I need to make a video response to this. Too long to type
The main issue is that hermes needs to conduct its business LEGALLY and follow US laws. No business can be above the law. Tying sales of goods to each other is ILLEGAL, doesn't matter what hermes wants to do or what you think hermes should do
If several SAs are "lying", their actions can be imputed on their employer, even if it is not the official policy of the store. This happens all the time in litigation. Companies get imputed with the actions of their employees, even when the employee has done something inconsistent with company policy where it can be shown that the employer knew or should have known of the employees' actions. Here it is possible to show that Hermes should have known their SAs are out there telling people to prespend in order to get a bag because there is a ton of info on social media about this. I still don't think this lawsuit will progress far on a class basis- but it will probably settle confidentially out of court on an individual basis. unfortunately, there will probably be more lawsuits down the road...
@@qwertyyxoxototally agree with you
@@EricasGirlyWorld 100%