Dispatcher tells Truck Driver Pick Up a Load First Come First Serve... 🤬❌
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- เผยแพร่เมื่อ 13 ก.ย. 2022
- Has your dispatcher ever said that, "The load will be ready for you when you get there?"... We've heard it one too many times...
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This is so inaccurate. They would call you at 8pm to give you a door and not even give you the courtesy of telling you it's gonna take that long so you don't even get to take a nap
always sleep... give them your number and sleep.
and then wake every 2hrs and check the light
Been there.. that's why I stop regional and now working by hour doing oversize local..
Or just forget about you entirely and force you to regularly check in with them so they are aware you exist.
Both are true.. U and him... This stuff goes on all the time..
@@questkiddy1alot of places i deliver will only send a text so i takw hour naps. I dont want to be that guy blockin a door someone else is needing to back into. But yes i agree, sleep whenever you can.
Man that shit use to boil my blood. Damn dispatchers and brokers man I got my belly full of that mess. Just came home and found my own contract to service one customer. Been at for 6 years now and happy with it, just got done renegotiating my contract for two more years. Had to go up for the first time in 6 years on my rates from $987 to $1058 a load. They get 6 loads a week, one a day and it keeps my bills paid and my family fed and clothed and that's all that matters anymore.
Teach me how to get contracts like that.
@@romanvasquezpliner4121 look for small companies who require a certain product that you can haul. Like a cabinet shop or something who only gets one or two loads of a certain material a week like resin or lumber. Most just use the suppliers shipping for the load. Just talk them into a contract for you to be the one hauling their freight in. I lucked out with mine because the contract had just been opened up to bid and I knew the guy that was hauling it was not getting it back because of his work ethic so I made my bid and got the contract. Most of these small companies are fed up with mega carriers and not being a priority and it should be easy to set up a contract with them. You just need to be able to get the job done. It's not hard but it's not easy either, it's just a niche market that not very many owner operators look at or don't see them as profitable. I'm not interested in making a million dollars I just want to make enough to support my family that's it.
I would never tell the driver go ahead unless I was instructed by the broker. Although, they be wrong sometimes. The misunderstanding here is dispatchers can only relay the information that is given to them by the broker. However, because we are the first point of contact, drivers normally hold us responsible for their misinformation. Unless it was truly an error on this dispatcher's part (as I understand you have bad dispatchers out there too), everything else is pretty much out of our control as far what information is given to us. I can't tell you how many times this happened to my driver and I, but he's a veteran (30 years in the industry) and knows the game. The best practice is to always call the customer to confirm.
I'd love to do this!
@@tiffanyjones3583 thank you for valuable information
"They'll load you earlier..." As a former dock worker I would get so mad when a dispatcher would tell their guy this because 99% of the time we can't be it due to other outgoing or even incoming appts.
Some dock workers just get bent out of shape because trucks arrive early, and even though they could load them early, they don't. And don't let it be shift change, because they will cry about trucks waiting from the other shift for half an hour before getting to them.
Where I work we try to get the assigned loads loaded at the beginning of the shift then we would have 15 loaded trailer
Hola. Porfa. Tengo u n camión de 20 ft y necesito cargar ayuda porfa. Dónde busco la carga soy de florida
Hola porfa tengo un camión de 20 ft en florida. Ayúdenme con la carga no sé cómo cargar mi donde porfa.
@@countreekiddyou guys always think because no trucks are in the doors we must not be doing anything. You didn't see the 3 loads of crap that showed up before you got there that is now scattered all over my dock. Now I can't load anything because to much stuff is in the way. Now I have to label everything with our labels, I have to wait for the lab to pull samples and then lift everything off the pallets to make sure nothing is damaged. After all that I can finally put it all away. Then you act like I shouldn't get a break or a lunch I should just load trucks. Even after all that we aren't supposed to load anything until the appointment time. Yet if there is anyway possible we can get you loaded early we will load it. Because we all have either driven truck before or know people that do. We know you aren't making money if you aren't moving. So don't act like we won't load you just because. You don't see what we do. Now that said. If you are on a big city or grocery warehouse you will probably just sit. The rest of the places want to load you and get you moving.
This is the life of truckers everywhere on a daily basis!!
Exactly! My fiance been driving 33 years and even when he was leased on to a company he still had all these issues these drivers complain about today. It comes with the territory. I can only think there's a bunch of newbies up here or they just don't know the trucking industry.
And that's why I drive lowboy daily, ain't got time or will to sit around and wait until someone's ready to load/unload me lol
At a previous job we had a site we used so companies could bid on taking shipments from our facility to a customer. We place the request out there and companies can bid on the run. I usually just placed info out there then checked back an hour later to see what bids were in. I was usually too slammed with other work to actively monitor the incoming bids.
We accepted a bid for a carrier and I emailed them to make sure they saw we gave them the bid. They confirmed and said they had a driver already en route, just got unloaded at his current stop, ETA one hour.
Five minutes later, a truck pulls up but its not the carrier I recognize. So I ask him who hes driving for and its a different carrier. It was one on the list of bidders, but we didn't accept them because they were 2x more than even the second highest bid below them, and they also had a terrible track record with us on actually sending anyone.
Had to tell the driver we didnt give his company the bid and I have no idea why his dispatcher told him differently.
This guy's dispatcher then calls me and demands to tell me why I am turning his driver away for a bid I approved. I asked him to resend the email I just sent him confirming that he saw the acceptance of the bid, and that I requested an ETA on their driver. He swears up and down I didn't email him at all and my acceptance was by phonecall. At this point I'm at my desk with Outlook open to the very email I sent, as well as a view of my inbox. The driver is seeing all this too.
The driver then asks me to give him the phone. I do. The driver cusses him a blue streak, telling him he's looking right at the email I sent and it wasn't to their company. Proceeds to lay into him about making him drive an hour out for nothing and tells him he better figure out how to compensate him for his time and his wasted fuel.
Apparently this wasn't the first time dude lied about a pickup being accepted.
I let our corporate logistics manager know what just went down and he had their bidding account deactivated. Apparently they also had a track record of invoicing for significantly more than their bid price and couldn't even give a reason that wasnt total BS.
If your dealing with a broker you would get there and find out that there is 3 other trucks there for the same load!!!
😡
How?
What??? Really??
How do you avoid this??
@slackdarlice83 because brokers are shit and some will double book loads and the first person to pick up the load gets it.. it's happened to me before. I got the the shipper and they tell me it's already picked up
@@casteel765 damn, seems like a good strat for the broker but scummy as hell.
as a forklift operator for home depot’s supply chain operations, if the schedule isn’t crowded we can get to you before your appointment, but if its truck after truck, you’re 100% gonna wait until its your turn. doesnt matter if you show up 12 hours before.
I want to do work
Could someome tell me more
As a former security guard who also has to deal with this mess. I feel for truckers. Dispatch is always lieing to them. Most of them get upset at the dispatcher. A few lemons get mad at security like its our fault the company wont take them in. We had two different receiving ladies that worked different shifts. The truckers would be used to one of them letting them come in early so they can go shoot the shit for a while. The other one was "by appointment only." The truckers would still get upset and throw the whole "they do it all the time when I come here." They especially try that with new guards.
Damn i run a yard at an Amazon warehouse, we don’t care if a driver is super early it’s just most of the time their have to wait for a another trailer to get unloaded or filled depending on what they’re picking up.
"Don't worry, it's ready, just go." Yeah, heard that before.
Being that I work in shipping and receiving, I see this happen to drivers on a daily basis. The dispatchers know we load by appointments only . They send drivers in at9 amm knowing their appointments aren't until hours later. We always do what we can to get them in when we can , but it's still wild to have your drivers there so early just to sit !!
First come first served,there's no appointment on that .
This me right now, waiting for my appointment
I’ve been studying for a year now... thinking about driving .... thank you for making these videos because I’m thinking about doing something different
The way my old dispatcher would do it. Yeah your appointment is at 12:30 it's about 30 miles away. Current time 12:29
Or even better.
Dispatcher: Hey, man. I've got a top priority load for you. It cannot be late.
Me: Great. Wheres the pickup and wheres it going?
Disp: Pickup is in Fort Wayne. 4 blocks away from you.
Me: Sweet! And destination?
Disp: Port Huron, Michigan.
Me: Good deal. When does it need to be delivered?
Disp: 1 hour from now.
Me: Thats... Not possible.
Disp: It MUST be there within the hour. Chop chop [click]
Me: Fuck me...
@@thomasvlaskampiii6850 As a OTR dispatcher, I would never do that to my drivers haha.
@@krayziejerry Well, at that company I was making 35 cents per loaded mile. So every empty mile i drove, i did it for free. So you can see what that company valued
@@krayziejerry yeah right yall the biggest liers there is
@@shsuususjssnjsus8239 I don't know what kind of dispatchers you have but I work with my drivers, I don't push them around.
And they wonder why we have temper tantrums.
Dispatch yourself and always get the address of the broker... that way you know where to go for your COFFEE Date
I work with brokers all the time and they occasionally give the wrong address or some other wrong piece of information. So just because you dispatch yourself doesn't change that. Your still operating as a dispatcher. The line of communication goes from shipper, broker, and lastly dispatcher. Hell, the wrong information could've been passed down by the shipper. But we dont have time to focus on that. The smart thing to do is always call the customer to confirm, but they have their caveats too.
Hola. Soy nuevo en el negocio ayúdeme tengo un camión de 20 ft y no tengo carga plis ayuda. Cómo encontrar carga
i am soooo glad my dispatcher used to be a driver
And that ladies are gentlemen is one of hundreds of reasons I gave up OTR after 30 years.
I wonder how many people stopped reading at "gave up OTR....
I was dedicated OTR and gave up after 4 months. Regional dedicated led to retained sanity.
As a local driver here in Ohio ,I had that happen to me a lot of times ,I went to check in at 9AM,and they told me it has an appointment for 7pm,the guy at shipping and receiving told me to hang around the area and come back later ,I was laughing and told him that a good thing about this situation is that I’m a local driver and I have to be home at a certain time and I left 😂 called dispatch,they cancelled the load and told me to go home . Still got payed for the day 😂
As someone who works in operations we indeed turn people away if they are too early.
Pretty damn accurate, saw this alot at a car plant in Alabama. Always fun to watch truck drivers flip out on their dispatchers we gotta turn them away for them to come back a hour later.
Lmao did this man say "don't worry, I go there everyday" ... I would hang up the phone and take a nap. Lol
It really sucks when the driver starts cussing and yelling at us like it's the shippers fault or when they don't tell the driver it's floor loaded
I used to work at a little rental company where we rented out like a small appliances and furniture for temporary used to people and we would get shipments every week and it would always come from a different driver and a lot of times the dispatchers would have those drivers sitting at our business way before we opened expecting us to be there to unload their truck must be a real bummer for them when they get lied to by the dispatcher and nothing can be done about it except for sit around and wait.
It is. Thanks 4 understanding.
And now my clock is screwed because i had to start it way to early. 🤣
Swift dispatch:
😂😂
Lol I like when dispatcher said “offer them money brother”😂😂😂
In the vid it hit 3pm same time it actually did irl 😂😂
That would only happen to me once. The next time id tell the dispatcher where to pick up the truck. Or id drive off
X 2
Hopper Bottom FTW! 😂 in the last year working hopper bottom, I've had only 4 loads take longer than 2 hours, and in each instance, I was paid $60-$70 an hour for detention. So i was like, hey, take your time, I'm in no rush, lol. Well, over 85% of my loads are 30 min or less. That's check-in, load/unload, check-out. Rarely have to worry about appointments. Most of the people I have to deal with are farmers, which are generally in much better moods than dock workers. I wish I would have started trucking in a hopper bottom...of course, then I wouldn't have known how good I got it, I guess.😂😂
Im currently a local driver in my home state, my last OTR job was driving flatbed. No matter what time you show up the customer is always happy to see you and take care of you in a timely matter
Аааааа, все диспетчера везде такие!!!!
People in general who have never worked in the field and are just barking orders sure are 💩 not just in trucking but every trade. Respect to all you truckers idk how yall keep youre cool
If I ever get off the truck..
IT'S that knock I'll miss most!
Nothing like it. Best sound in the world!
My favorite thing is when a driver tries to pick-up finished parts early as I’m unloading the truck with the unfinished parts that need processed that he’s now going to be waiting hours for.
This right here is why people with any intelligence don't drive otr. They're smart enough not to give away their time for free
Pretty accurate on the dispatchers 100%. Feed you a line all the time, they don't give a shit.
I have a load right now I told them to look for more freight and they said they couldn't find none...called them later and got another pick they had the whole time and didn't want to give me because I had a 6k load on the deck and 18 feet of open deck left, now it turned the load into a 13k load for 2200 miles to the truck and I'm not even OD! You gotta call them on their bullshit and make dispatchers understand your out there to make money not work for free. My dispatcher wanted me to be happy with 6k because it's good money....which it's not bad ya but more is better! It's like pulling teeth with dispatchers some times.
Yep, my mom used to work as a dispatcher and she said that this is why she doesn't want to do this kind of work anymore: literally EVERYBODY lies in this business to everyone. Including the truck driver and the customers too of course.
I wonder how many times these dispatcher and brokers get punch in the face for this BS
Yes👏🏻this👏🏻 spot on👏🏻💯
as a man you know by how someone says something if their putting effort or care about what their saying , if it don’t seem like you care then i’m gonna do what i need to do to make sure IM GOOD 🎉 💯 never expect someone else to bring food to your plate always assume you gotta do it all yourself and you’ll never be disappointed
I knew Johnny multiple times at many companies. It was very entertaining watching a driver half his size beat the fucking brakes off him . I literally stayed at a shitty paying company for three extra months just to watch the best fights I’ve ever seen in my life !!
Most dispatchers tell only lies if they open their mouths
I listen to this and I am constantly so glad to be a Teamster. I work for a Mega Carrier and I'm treated with respect and get great benefits with a pension and medical for which I don't pay a penny for my whole family, and vacation and sick days paid. I'm home everyday and every weekend and I've never had an easier job in my entire life. The only logical conclusion I can come to is that these men who are being very frustrated must make a whole lot of money, otherwise why wouldn't they come and be a Teamster? I'm serious, I'm sure I'm missing something here. Please explain it to me.
You don't pay a penny huh? I'm guess you think those weekly union dues don't count. My step father is a Teamster local 251 and I make more money than he does. Lol! Btw, you may wanna also start a 401k cuz that pension isn't enough to live off of.
Lol unions dont ensure that.
Beatings as a child do.
Happens to me all the time, i dont listen to the dispatcher they are not there at the warehouse with me. I go by the shipper
Same, once they lie to me I don't trust anything they say. Even when they're telling the truth. You Already proved you'd throw Mr under the bus just to get a crap load.
I'm just glad that the warehouse I work at hardly ever has this issue cause we usually have our trailers loaded hours before our dock outs arrive. Only time we ever miss dock outs is if it's SUPER busy inside or if we have to reload the trailer due to mechanical issues.
I work at a place that gets a lot of trucks coming and going. It really does struke me that the dispatchers are a bunch of SOBs, due to all the drivers who get to my job at the wrong hours, with little to no information about where on the property they need to go.
No, I don't know which dock you need to go to. The people who know that ain't here because it's two AM. Why are you even here? You got told to come here now? Buddy, you got lied to.
Talking to a dispatcher is like hauling a load of dispatchers brains! 😮 😂 😂
"Hey Johnny im empty what do i do?" this is already bad
I mean frankly nowadays you just tell the dispatcher okay what is this and that and they say just go it's like "No, I'm not moving until you give me every bit of information if you're going to play games I'm going somewhere else"
I was basically an owner operator working with my dad who has drove most of his life. I would almost always get to a place early except for a handful of places that specifically said you can't arrive early. Most of the time I was loaded and unloaded an hour or 2 early
Watching these short's is like picking at a scab ,you can't stop and it still hurts .
Dispatch knew it was a lie from the beginning that’s why he didn’t want to give him the phone number
" Don't Worry".
RIGHT.....
This is probably one of the most annoying things.
I don't miss that crap.
Not as bad as showing up at the appointment time just to have them tell you "Park on the street and we'll call you".
Dude was there waiting since 9am lol
Yeah...This HIT the nail right on the head 💯😡🥺
This is why you record 100% of all communications with dispatchers. Then you can force them to pay for their screw ups.
I hate when dispatchers tell you that, "Oh no worries they are there till 10 pm, and you can park and sleep there....".....they are there till 5 pm.....no truck parking.....any violators will be towed.....also burned my clock getting there and nearest truck stop is 50 miles away......fml 😢
I use to work security at a truck gate, would straight up tell our people to give me a time so i wont let truckers wait. Ridiculous that they even had to.
My driver don't go through this we are loading at most of the same place and we deal with appoiment every day . I would fire my dispatcher if she miss lead my drivers
Sounds nice....
What’s the company pleaseee
I’m currently a lineman and within the next year am going to start my own trucking company! Any help would be appreciated
In one sentence , you told me you don't work in industry at all. haha
sounds like my dispatcher, sending me to pick up loads day early .... smh
I guard an Aldi DC and basically zero truckers who deliver here have heard we dont take anyone before 9PM, and generally appointments are at midnight. Got in more than a few shouting matches about it saying they were scheduled at 6PM or somesuch.
Being local I don't worry about that problem. I get there when I get there! And when I get there they load me asap!!! I told the hi lo driver today that if he still had a couple minutes left on lunch(I seen him coming from his car and it was a lil bit passed 11:30) he said no way that I'm a priority and that he will finish after he is done with me and I was an hour early!!! Gotta live that LOCAL LIFE BABY!!!!!! 😂😂😂😂
Dispatch wouldn't be pulling stunts like that if corporate had to pay drivers by the hour. Make a driver wait for 3 hours? Sure, but you're paying them all of that time.
When I managed the warehouse for a printing company, the company we contracted logistics out to paid their drivers by the hour. Because they have to by law over here.
Our drivers were very punctual and if they arrived too early, we just pointed them at the coffee machine. Never heard a complaint when we told them "you're an hour early, your cargo isn't ready yet, here's the guest wifi code, coffee machine is over there. We'll come get you when we're ready." Because they'd be getting paid the same waiting as they would while driving.
I'm glad I didn't get into trucking. I already heard from other guys that was in trucking and quit, it sucks.
That’s when you put in for detention for the wait that dispatch created
I hate when the dispatcher doesn't tell the driver when the load will be ready. Even if I give a vauge timeframe like noon I still have drivers show up as soon as I open most days.
Hurry up and wait driver! Hurry up and wait!
When theres appointment, you cant expect to get loaded before that, as a dispatcher myself i can confirm that i never told my drivers to just go there at whichever time. You have to be precise in time
I worked as a dock loader and made manager in 7 months quit at 9 . I started a system of cash bribes that wasnt disolved when i moved up and to save face i left lol i was taking a extra 650$ to 400$ a week from drivers😂. That may not seem like a lot but i was 21 and this was 7 years ago i was msking 15$ an hour killing it .
😭😭😭😭 that’s me every time
It's more like, "Hey, pick up this load. It's a drop and hook, the load is already loaded and ready to go. You just gotta show up, grab it, and go." And then you show up and, the trailer is not ready, or they didn't even have an empty to load. So, you get put on a door and detained for 7 hours getting loaded.
Good 👍 information
Thanks
I had a multi pickup and dispatch said show up at last stop in the morning cuz my apt was same time as other pU. Didn’t bother to tell me that there was process of calling and making my own “missed apt protocol”. Can’t wait to get out of a truck.
I can back this up as fact lol i loaded and unloaded trailers for a corrugation company and
If your appointment was not at 8 PM, I’m not gonna help you out until 8 PM
That happened to me once and I called the owner of the trucking company and said my load wasn't ready like he said it would and I give him two options I will deadhead back or leave the truck at the shipper and after he could not convince me to wait I drove home empty and quit and he called me three days later and told me that he got me a new 379 Pete waiting for me in the yard, I went back and a month later the same thing happened and I quit for the last time
Thats why i show up at 3pm
Haha
Hurry up and wait driver lol, that’s part of the business. Learn to just except what you cannot change or control bro
Accepting that is a defeatist attitude and makes you weak while allowing them to continue that trend. He'll no! Not Accepting, or allowing that to happen. And yes, there are things you can do about it. People like you are the reason trucking is bad. 🙄
Never believe your dispatcher..
What is his fault if the broker make problems?
being in the office, always preferred when the driver themselves called, got so much better info on when they would be in compared to a dispatcher. Was a small place, real flexible, but most of the guys left at 3 so knowing you'd be in at 3:45 was more useful than when dispatch guy just said 'yeah they will be there on time' on time means we hold the main forklift guy for a few extra minutes get it slapped out all before 3:15 rolls around, 3:45 and office manager loads you and we will be done around 4:30, and main forklift guy gets to leave on time to go see his kid.
its less about never believing the dispatcher and more about looking for the red flags early. Communciation and respect goes a long way.
The beginning of a true politician right there
the trick here is when they tell you 3 oclock you say ok and dont tell john when he asks why you didnt go before you say they told me 3oclock never give him the chance to alter things
Didn’t show them knocking on the cab at like five or 6 o’clock saying go ahead and back in now.
I’d say that’s more normal for them .
I got to customer at 7am but they made me wait till 4pm my appointment time
At least it wasn't until next day
My trainer literally told dispatch after waiting for load @ dock for 3 hour “ if you wast my time like this again I will leave the truck right here “ following next week he leave the truck at shipper down at Texas 😂, the company fly me back home and I quite after that too 😂 they keep calling
Most FCFS places are really First Come First Sleep at the dock door.
Yep. So true.
There are more good shoppers than bad learn the bad ones and try to stay away this industry seems to be afraid to confront the bad ones until this happens won't change myself in a 45 year span left a few places without the freight really did take pleasure in walking away from bad shippers😊😊😊
Never trust someone who always tells you don't worry about it
aaand another 2.5hrs of wait until loaded.
Boom 1/3 of shift time is gone 🥲
Hell yah! 😂
Good clip
that happens every time,especially on reefer
Drivers please be nice to your dispatcher(especially if you are running with their plates), because if you piss them off they might give you sprinter load pickups, with sprinter rates.
All companies need to start paying for sit time, everyone in the office is earning money, the driver is always losing out. If we were paid properly a driver would earn a good living.
When I worked for companies. I used "sweet little lies" as the ringtone for dispatch.
😆😆
Trust is key folks, if your driver manager or dispatcher has to lie to you, that's not trust, that's bullshit, which is what the freight broker sells. Eliminate those that lie to the drivers because you can't trust them. If they lie even 1 time, walk, it's as simple as that and don't haul cheap freight.
i just back into the door they want me at and tell they wake me up when i’m loaded and ready to go usually works most of the time