Accountability to Affected Populations Part 4: Feedback and Complaints Mechanisms

Accountability to affected populations refers to the commitments and mechanisms that the humanitarian community has put in place to ensure that communities are meaningfully and continuously involved in decisions that directly impact their lives. Accountability to affected populations is about meaningful engagement, working with communities, and to actively seek and put forward the voices of the most vulnerable.
The UNFPA Asia Pacific Regional Office has developed a skills building package on this topic, comprising 6 short videos. The intended audience are humanitarian personnel, national and local partners as well as governments involved in preparedness, disaster risk reduction, and humanitarian response.
On completing this part, you will be able to explain what feedback and complaints mechanisms are, key considerations when establishing feedback and complaints mechanisms and how to manage feedback received.
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