How to Fix a 99.09.62 Error Code - HP FutureSmart Printers

In this video Laser Pros’ tech support explains how to resolve 99.09.62 (Unknown Disk) and the subsequent 99.09.67 (Disk Not Bootable) control panel error codes on HP FutureSmart Printers. The 99.09.62 error indicates that there is an encryption mismatch between the HDD and the formatter, typically from swapping between devices or replacing the HDD or formatter.
The procedures to resolve this error are basically the same for printers with full touchscreen or numeric keypad control panel.
** A USB thumbdrive with the printer’s specific firmware .bdl file will be needed. Firmware can be downloaded to a USB thumbdrive from support.hp.com/ **
For printable text version, visit our blog: www.laserpros.com/blog/hp-fut...
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Music by Yrii Semchyshyn from Pixabay
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[@user-qw2pb6ij8p]

awesome! thank you for the help.

[@thisbeautifulworld3911]

Worked perfectly! Thank you for this video

[@CorbinatorLoL]

Thank you so much.

[@bongotonstv2027]

This is really helpfull.. please continue your good samaritan spirit.. 😊

[@miladkodabakhsh588]

Thanks

[@josuepalomino9585]

Se puede instalar cualquier disco mecanico o debe ser de la misma hp, se queda cargando initializing 165 y sigue cargando

[@user-bx6gh9ot1z]

Hello. You can guide about error 90.09.60.

[@zemachado0101]

Hello, after going to MANAGED DISK and apply clear or donwload firmware from USB device, it says DOWNLOAD ERROR, NO BOOT DISK, Error 99.02.66 Press OK. pleas ehlp

[@bossmyk188]

Error after transferring.
Any help?

[@eduardogutierrez7311]

Hello, what type of USB do I need? What's happening is that it doesn't recognize one I have?

[@ramilgatbunton3556]

You can use a lower capacity USB Thumb Drive and format it as FAT32.

[@alcaldiadeaguachicacesar98]

Erase / Unlock no funciona no reinicia.

[@aluvakarans]

When trying to go to Administrator, my Printer is asking for Password. I dont have the password, can you please help me.

[@aluvakarans]

Printer: MFP M880

[@aldridmcanda3357]

Worked perfectly, thank you for the video