What Is a Chargeback? How to Dispute & Prevent Chargebacks in Your Business

What is a chargeback? A chargeback happens when a customer disputes a credit or debit card transaction with their issuing bank. Whereas a refund is the act of a customer receiving their money back directly from the merchant after a return.
A chargeback is essentially your customer accusing your business of fraud. They can literally take you down, if not handled properly. Managing your chargeback ratio is one of the most important things you can do as a business owner.
In this video, we'll explain how the chargeback process works, the 3 different types, how to prevent and deal with chargebacks and how to calculate your chargeback ratio.
Additional Resources
What Is a Chargeback? The Ultimate Guide ➡️ paymentcloudinc.com/blog/char...
Chargeback vs Refund: What's the Difference? ➡️ paymentcloudinc.com/blog/char...
How to Protect Your Business from Chargebacks ➡️ paymentcloudinc.com/blog/how-...
How to Dispute a Chargeback ➡️ paymentcloudinc.com/blog/char...
What Is a Chargeback Ratio? ➡️ paymentcloudinc.com/blog/char...
What Is a Chargeback Representment? ➡️ paymentcloudinc.com/blog/repr...
More Info about PaymentCloud's Chargeback Protection Services ➡️ paymentcloudinc.com/high-risk...
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Apply for a merchant account with ☁️PaymentCloud☁️ ➡️ paymentcloudinc.com/apply/?ti...
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Chapters
0:00 - Intro
0:29 - Chargeback vs Refund
1:24 - How Does the Chargeback Process Work?
2:33 - The 3 Types of Chargebacks
3:40 - What Are the Effects of a Chargeback?
4:06 - How to Win a Chargeback Dispute
4:44 - How to Calculate your Chargeback Ratio
5:15 - How to Prevent Chargebacks
#chargeback #chargebacksExplained #merchantservices #payments
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[@user-hs9ow9ni9j]

Wow so much goes into the chargeback process. Thanks for the explanation!

[@pimk.743]

Thank you so much for your VDO

[@aidenrhone3667]

Had an interview today for an accounting position. Interviewer asked me if i am familiar with chargebacks i said “Yes! We offer discounts to our clients”. Guess if i never get called back, i now know why.

[@muslimah5275]

Hi I have a situation going on with chargebacks and my payment protection service is also not helping can you please guide me on how to deal with chargebacks. I own a retail business and I am being charged with a lot of chargebacks