amazing sound bought two original units.but struggled a lot with connectivity issues, for support i advised BO people to send their engineers to bose corporation .finally gave one unit to an engineering kid..other unit grounded as dead but alive..
Best speaker i've ever used ! I bought 2 of them just for the sake of stereo feature.BUT so much connection problem when paired in stereo mode ! I hope 2nd gen fixed that huge problem.
beautiful, I would consider buying it if it were compatible with Siri. Until then i will have to stick with Homepod mini, though I would love to have this one instead. :(
Hi, bought a couple of these recently for stereo pairing and they do sound very, very good. Though when they are turned off, the next time they are used the stereo pairing is turned off. I’ll always use them in stereo - so will I always have to connect them again every time? Might a future software update fix this so they remember their stereo state? Thanks
Hi Tim, we are glad to hear that you are happy with your Beosound A1 2nd gen speakers, and we will be happy to answer your question. Once the speakers have been disconnected and switched off, it is necessary to pair them in stereo again the next time you use them. We will, however, forward your feedback to our development team for review. They might not be able to implement the desired changes, but they might be able to make adjustments for more user-friendly ness. Hope this helps. Feel free to reach out any time, if you have any other questions. Kind regards, Bang & Olufsen Customer Care
Very lovely best speaker I ever had , I was using Bose revolve + , but with my Beosound A1 2nd Gen , Damn It’s Super and the best speaker out there , I hope they release 3Rd Gen of it , and I will happily buy that too , I like the shape of it , and if I ever have any problem with it can I take it to your location in New York to fix it ? And change my mesh aluminum cover too?
Hi there, we are glad to hear that you are enjoying your Beosound A1 2nd gen and will be happy to answer your questions. Should you experience any issues within the two years warranty, you can always reach out to us, and we will be happy to arrange a warranty claim, should it become necessary. You can also contact your local store should you need a new cover, they will be able to order this part for you. We hope this helps. Should you have any additional questions or concerns, you can always reach us here: support.bang-olufsen.com/hc/en-us Kind regards, Bang & Olufsen Customer Care
Hello Matteo, Thank you for your comment. To use Google Fast Pair on your Android phone, the Android version installed has to be 6.0 or higher. Ensure that Bluetooth and Location are enabled on your phone. Turn on Beosound A1 2nd gen. If the LED is not flashing blue immediately after turning it on, please hold down the Bluetooth button for 2 seconds. Tap "tap to pair" on the screen of your phone/tablet. You then should get a notification "pairing complete". Feel free to contact our support team at bang-olufsen.zendesk.com/hc/en-us should you experience any issues or should you have further questions. Regards, Bang & Olufsen Support
@@bangolufsen Hello Team, thank you for your help. I believe though that it would be good for prospective customers to record a video showcasing both Swift Pair and Fast Pair, to make them understand how easy it is connect the speaker to their laptops/smartphones. It would bring added value to your marketing material :)
Hi team, I am thinking of buying your Beosound A1 Gen 2 speaker. Two quick questions, please: if I leave it plugged in permanently at my desk, will that impact battery life? Can I remove the strap (As it won't leave My desk) and if yes, will this affect the look of the speaker? Many thanks in advance, for your time.
Hi there, we have been checking with our technical team and will be happy to answer your question. If you leave the product plugged and use it constantly, the battery life will be affected. Hope this information helps. Let us know if you need anything else. Kind regards, Bang & Olufsen Customer Care
Wow just got my G2 and running software update. Are you guys learning from Windows? The 7 minutes estimated update took something like 25 mins. You are B&O. Deliver on your brand promise ;)
Just got the A1 2nd gen, and update the firmware to 5.3.0, the estimated 3 minutes took around 10 minutes instead, using a iPhone Xr with iOS 15.4.1 and 300Mbps WiFi connection. Btw I love the A1, sounds great.
I couldn't connect spotify to a1, when I ordered it, it only connected to tune in. I have connected to Amazone Alexa and on the app I have connected to sppotify but it still does not work. PLEAS HELP!!!
Hi Hoàn, We are sorry to hear that you are facing these issues. Please reach out to our support team directly with further details at bang-olufsen.zendesk.com/hc/en-us. Our team will be more than happy to further assist you. Regards, Bang & Olufsen Support
Hi Larry, The B&O app is not needed to play back music on the speaker. However, we do recommend using the app as it will facilitate you with the latest software for your speaker and provides you options to personalize and therefore optimized the experience with your speaker. Should you have any other questions, please feel free to reach out anytime. Regards, Bang & Olufsen Support
Hello, I can't pair two device without the app by activating the bluetooth pairing mode as shown on the video. It simply disconnect them from my phone. Is their something that changed bedtween the video and now ?
Hi Noah, We are sorry to learn that your Beosound A1s 2nd Gen are not stereo pairing without the app. Rest assured, we will do our best to assist you. In order to narrow down the issue, we kindly ask you to try setting up stereo pairing from the Bang & Olufsen app, and trying a different mobile device. If the issue persists, please contact us via this link: www.bang-olufsen.com/en/support/contact. If you have any other inquiries, feel free to contact us again. Kind regards, Bang & Olufsen Customer Care
How would having the device connected to power all the time affect the battery? Is it smart enough to run off just the cable and turn off charging? Thinking about getting one of these to replace my amazon echo but don't want to ruin the battery.
Hi Jim, we will gladly answer your question. Upon confirming with our technical team, we can advise that it will indeed affect the battery if the device is constantly connected to the mains and in use. We hope this information helps. Let us know if you need anything else. Kind regards, Bang & Olufsen Customer Care
B&O team - I cannot get it to work with Alexa. I have it enabled in your app and it shows up in the Alexa app but as "disconnected." When I try to remove and repair it, it says "We are having trouble pairing with your device." Please help!!
Hi Michael! We are sorry that you are experiencing issues with Alexa on your Beosound A1 2nd gen and will be glad to help. To best assist you, please reach out to us here with further details: support.bang-olufsen.com/hc/en-us We are looking forward to hearing from you. Regards, Bang & Olufsen Customer Care
Hi there, We're sorry to hear that you are facing issues turning off your Beosound A1 2nd Gen. Please reach out to us with further details of your setup via www.bang-olufsen.com/en/support/contact, we are more than happy to assist you regarding this. Kind regards, Bang & Olufsen Customer Care
Hi Jarod, Thanks for reaching out! It should be possible by connecting one of the speakers via Bluetooth to your Mac and then initiate stereo pairing between the two speakers: support.bang-olufsen.com/hc/en-us/articles/360042964172-How-do-I-set-up-True-Wireless-Stereo-on-Beosound-A1-2nd-Generation-without-using-the-Bang-Olufsen-app- Should you have any other questions or encounter any issues, feel free to reach out to us via support.bang-olufsen.com/hc/en-us Regards, Bang & Olufsen Support
Hi there, we are glad to answer your question. You can use a charging adapter of a maximum of 5V / 3A to charge your Beosound A1 2nd Gen. The approximate charging time is 2 hours. Hope this helps. Let us know if you have any other questions. Kind regards, Bang & Olufsen Customer Care
Hi there, We are sorry to hear that you are unable to turn off your Beosound A1 2nd Gen. Please contact us with further details about your setup and issue via www.bang-olufsen.com/en/support/beoplay-contact, we are more than happy to assist you with this. Kind regards, Bang & Olufsen Customer Care
Hi Shane! We will be happy to answer your question. You can pair one of your Beosound A1 2nd gen via Bluetooth to your Mac and then initiate manual stereo pairing to add your second Beosound A1 2nd gen. You can find the steps to initiate stereo pairing manually here: support.bang-olufsen.com/hc/en-us/articles/360042964172-How-do-I-set-up-True-Wireless-Stereo-on-Beosound-A1-2nd-Generation-without-using-the-Bang-Olufsen-app- We hope this helps. Let us know if you need anything else. Regards, Bang & Olufsen Customer Care
My speaker won't connect to the app, it just loads and jump back to the main page multiple times without the speaker being added - clearly a glitch, can't find help on your website either
Hi Xiaochen! Thanks for reaching out. We are sorry to hear that you are experiencing this issue. Our development team is aware of this and currently works on a fix to be available in the next app software update. Please install the new software update as soon as it becomes available. Should you have any questions or concerns, please don't hesitate to let us know. Kind regards, Bang & Olufsen Customer Care
I have a problem with mine and its the charging time. Charging usually takes about 6 hours which is way slower than advertised. I connected the cable with my 5V/3A charger brick but nothing changed, still the same. I was wondering if anyone here having the same problem as mine? Please let me know how can i fix this issue. Thanks!
Hi Paul, We are sorry to hear that your Beosound A1 2nd Gen is taking longer to charge than advertised. In order to rule out an issue with the cable and charging brick, have you tried charging it with a different 5V/3A brick and cable? If the issue remains, please feel free to contact us via www.bang-olufsen.com/en/support/contact, we are more than happy to assist you regarding this. Kind regards, Bang & Olufsen Customer Care
Hello, B&O teams, I consider to buy a pair of a1 2nd for my pc console with using type c connect, and want to know if I can use one for usb and another use bluetooth paring(with the one connect with pc)then get the stereo mode, or not?
Hi there, We are happy to hear that you consider buying a pair of Beosound A1 2nd gen and will be gladly answering your question. For the stereo pairing feature to work, the speaker connected to the source (in this case your PC) would need to be connected via Bluetooth. The signal received via USB can not be shared via stereo pairing. We hope this helps! Feel free to reach out anytime should you have any other questions. Kind regards, Bang & Olufsen Customer Care
Hi Larry, We are glad to inform you that you can enjoy music on your Beosound A1 2nd gen while charging the unit. Feel free to reach out anytime, should you have any other questions. Regards, Bang & Olufsen Support
Hi there! Thanks for reaching out! We will be happy to help you to set up your Beosound A1 2nd gen with Alexa. Firstly, please connect your speaker via Bluetooth to your phone. Next, setup your Beosound A1 2nd gen with the Bang & Olufsen App. During the setup procedure in the app, you will be guided to Alexa app to finish the setup. More information can be found here: support.bang-olufsen.com/hc/en-us/articles/360043401691-How-do-I-set-up-the-supported-voice-assistants-on-my-Beosound-A1-2nd-Generation- We hope this helps! Let us know if there is anything else we can help with! Regards, Bang & Olufsen Support
I am having hard time charging them, have PD 65w usb c charger and the speaker is not charging at all. I tried with norbal USB A to C cable and 5w charger, it took 6 hours to charge to full without use. Pathetic.
Hi Vinay, we are sorry that you are experiencing issues with the charging time of your speaker. We will be happy to help. Please note that the general charging time for Beosound A1 with a 5V/3A speaker is about 2.75 while with a 1A charger it will be 6 hours. We recommend always using the original charging cable. Should you have further issues or need assistance, feel free to reach us here: support.bang-olufsen.com/hc/en-us Kind regards, Bang & Olufsen Customer Care
They could also hire Joachim - he soon needs to make his own money as well - and not only Alexandra..And both hirings will not increase sales, probably the opposite, but it will increase their cost of revenue.
Hi Matt, We are sorry to read that your Beosound A1 2nd Gen keeps randomly turning on and off. Please contact us with further details about your setup and issue via www.bang-olufsen.com/en/support/beoplay-contact. We are more than happy to assist you with this! Kind regards, Bang & Olufsen Customer Care
This helped me a lot. Thank you.
Thanks helps a lot
amazing sound bought two original units.but struggled a lot with connectivity issues, for support i advised BO people to send their engineers to bose corporation .finally gave one unit to an engineering kid..other unit grounded as dead but alive..
Best speaker i've ever used ! I bought 2 of them just for the sake of stereo feature.BUT so much connection problem when paired in stereo mode ! I hope 2nd gen fixed that huge problem.
beautiful, I would consider buying it if it were compatible with Siri. Until then i will have to stick with Homepod mini, though I would love to have this one instead. :(
Hi, bought a couple of these recently for stereo pairing and they do sound very, very good. Though when they are turned off, the next time they are used the stereo pairing is turned off. I’ll always use them in stereo - so will I always have to connect them again every time? Might a future software update fix this so they remember their stereo state? Thanks
Hi Tim,
we are glad to hear that you are happy with your Beosound A1 2nd gen speakers, and we will be happy to answer your question.
Once the speakers have been disconnected and switched off, it is necessary to pair them in stereo again the next time you use them.
We will, however, forward your feedback to our development team for review. They might not be able to implement the desired changes, but they might be able to make adjustments for more user-friendly ness.
Hope this helps. Feel free to reach out any time, if you have any other questions.
Kind regards,
Bang & Olufsen Customer Care
Very lovely best speaker I ever had , I was using Bose revolve + , but with my Beosound A1 2nd Gen , Damn It’s Super and the best speaker out there , I hope they release 3Rd Gen of it , and I will happily buy that too , I like the shape of it , and if I ever have any problem with it can I take it to your location in New York to fix it ? And change my mesh aluminum cover too?
Hi there,
we are glad to hear that you are enjoying your Beosound A1 2nd gen and will be happy to answer your questions.
Should you experience any issues within the two years warranty, you can always reach out to us, and we will be happy to arrange a warranty claim, should it become necessary. You can also contact your local store should you need a new cover, they will be able to order this part for you.
We hope this helps. Should you have any additional questions or concerns, you can always reach us here: support.bang-olufsen.com/hc/en-us
Kind regards,
Bang & Olufsen Customer Care
Hello B&O team, can you please show how to use the Fast Pair feature to connect Beosound A1 2nd Gen to an Android device?
Thank you!
Hello Matteo,
Thank you for your comment. To use Google Fast Pair on your Android phone, the Android version installed has to be 6.0 or higher. Ensure that Bluetooth and Location are enabled on your phone. Turn on Beosound A1 2nd gen. If the LED is not flashing blue immediately after turning it on, please hold down the Bluetooth button for 2 seconds.
Tap "tap to pair" on the screen of your phone/tablet. You then should get a notification "pairing complete".
Feel free to contact our support team at bang-olufsen.zendesk.com/hc/en-us should you experience any issues or should you have further questions.
Regards,
Bang & Olufsen Support
@@bangolufsen Hello Team, thank you for your help. I believe though that it would be good for prospective customers to record a video showcasing both Swift Pair and Fast Pair, to make them understand how easy it is connect the speaker to their laptops/smartphones. It would bring added value to your marketing material :)
Hi team, I am thinking of buying your Beosound A1 Gen 2 speaker. Two quick questions, please: if I leave it plugged in permanently at my desk, will that impact battery life? Can I remove the strap (As it won't leave My desk) and if yes, will this affect the look of the speaker? Many thanks in advance, for your time.
Hi there,
we have been checking with our technical team and will be happy to answer your question.
If you leave the product plugged and use it constantly, the battery life will be affected.
Hope this information helps. Let us know if you need anything else.
Kind regards,
Bang & Olufsen Customer Care
Wow just got my G2 and running software update. Are you guys learning from Windows? The 7 minutes estimated update took something like 25 mins. You are B&O. Deliver on your brand promise ;)
Just got the A1 2nd gen, and update the firmware to 5.3.0, the estimated 3 minutes took around 10 minutes instead, using a iPhone Xr with iOS 15.4.1 and 300Mbps WiFi connection.
Btw I love the A1, sounds great.
I couldn't connect spotify to a1, when I ordered it, it only connected to tune in. I have connected to Amazone Alexa and on the app I have connected to sppotify but it still does not work. PLEAS HELP!!!
Hi Hoàn,
We are sorry to hear that you are facing these issues. Please reach out to our support team directly with further details at bang-olufsen.zendesk.com/hc/en-us. Our team will be more than happy to further assist you.
Regards,
Bang & Olufsen Support
Is it necessary to have the app to be able to play music to the speaker?
Hi Larry,
The B&O app is not needed to play back music on the speaker. However, we do recommend using the app as it will facilitate you with the latest software for your speaker and provides you options to personalize and therefore optimized the experience with your speaker.
Should you have any other questions, please feel free to reach out anytime.
Regards,
Bang & Olufsen Support
Hello, I can't pair two device without the app by activating the bluetooth pairing mode as shown on the video. It simply disconnect them from my phone. Is their something that changed bedtween the video and now ?
Hi Noah,
We are sorry to learn that your Beosound A1s 2nd Gen are not stereo pairing without the app. Rest assured, we will do our best to assist you.
In order to narrow down the issue, we kindly ask you to try setting up stereo pairing from the Bang & Olufsen app, and trying a different mobile device. If the issue persists, please contact us via this link: www.bang-olufsen.com/en/support/contact.
If you have any other inquiries, feel free to contact us again.
Kind regards,
Bang & Olufsen Customer Care
How would having the device connected to power all the time affect the battery? Is it smart enough to run off just the cable and turn off charging?
Thinking about getting one of these to replace my amazon echo but don't want to ruin the battery.
Hi Jim,
we will gladly answer your question. Upon confirming with our technical team, we can advise that it will indeed affect the battery if the device is constantly connected to the mains and in use.
We hope this information helps. Let us know if you need anything else.
Kind regards,
Bang & Olufsen Customer Care
@@bangolufsen Thanks! Appreciate the answer.
B&O team - I cannot get it to work with Alexa. I have it enabled in your app and it shows up in the Alexa app but as "disconnected." When I try to remove and repair it, it says "We are having trouble pairing with your device." Please help!!
Hi Michael!
We are sorry that you are experiencing issues with Alexa on your Beosound A1 2nd gen and will be glad to help.
To best assist you, please reach out to us here with further details: support.bang-olufsen.com/hc/en-us
We are looking forward to hearing from you.
Regards,
Bang & Olufsen Customer Care
I wonder which is more desirable, the lady or the speaker?
Hi there, i have an problem turning off the beosound a1 gen 2 whenever i try it doesnt close what can i do?
Hi there,
We're sorry to hear that you are facing issues turning off your Beosound A1 2nd Gen. Please reach out to us with further details of your setup via www.bang-olufsen.com/en/support/contact, we are more than happy to assist you regarding this.
Kind regards,
Bang & Olufsen Customer Care
Is there a way to connect 2pcs A1 2nd to a Mac?
Hi Jarod,
Thanks for reaching out! It should be possible by connecting one of the speakers via Bluetooth to your Mac and then initiate stereo pairing between the two speakers: support.bang-olufsen.com/hc/en-us/articles/360042964172-How-do-I-set-up-True-Wireless-Stereo-on-Beosound-A1-2nd-Generation-without-using-the-Bang-Olufsen-app-
Should you have any other questions or encounter any issues, feel free to reach out to us via support.bang-olufsen.com/hc/en-us
Regards,
Bang & Olufsen Support
What power adapter we use to charge it?
Hi there,
we are glad to answer your question. You can use a charging adapter of a maximum of 5V / 3A to charge your Beosound A1 2nd Gen. The approximate charging time is 2 hours.
Hope this helps. Let us know if you have any other questions.
Kind regards,
Bang & Olufsen Customer Care
I can't turn off my Beosound A1 2nd Gen now. What can I do the next?
Hi there,
We are sorry to hear that you are unable to turn off your Beosound A1 2nd Gen. Please contact us with further details about your setup and issue via www.bang-olufsen.com/en/support/beoplay-contact, we are more than happy to assist you with this.
Kind regards,
Bang & Olufsen Customer Care
@@bangolufsen Thanks😀
You convinced me, i’ll take Alexa in black
can you stereopairing on mac?
Hi Shane!
We will be happy to answer your question. You can pair one of your Beosound A1 2nd gen via Bluetooth to your Mac and then initiate manual stereo pairing to add your second Beosound A1 2nd gen. You can find the steps to initiate stereo pairing manually here: support.bang-olufsen.com/hc/en-us/articles/360042964172-How-do-I-set-up-True-Wireless-Stereo-on-Beosound-A1-2nd-Generation-without-using-the-Bang-Olufsen-app-
We hope this helps. Let us know if you need anything else.
Regards,
Bang & Olufsen Customer Care
My speaker won't connect to the app, it just loads and jump back to the main page multiple times without the speaker being added - clearly a glitch, can't find help on your website either
Hi Xiaochen!
Thanks for reaching out. We are sorry to hear that you are experiencing this issue. Our development team is aware of this and currently works on a fix to be available in the next app software update. Please install the new software update as soon as it becomes available.
Should you have any questions or concerns, please don't hesitate to let us know.
Kind regards,
Bang & Olufsen Customer Care
I have a problem with mine and its the charging time. Charging usually takes about 6 hours which is way slower than advertised. I connected the cable with my 5V/3A charger brick but nothing changed, still the same. I was wondering if anyone here having the same problem as mine? Please let me know how can i fix this issue. Thanks!
Hi Paul,
We are sorry to hear that your Beosound A1 2nd Gen is taking longer to charge than advertised. In order to rule out an issue with the cable and charging brick, have you tried charging it with a different 5V/3A brick and cable?
If the issue remains, please feel free to contact us via www.bang-olufsen.com/en/support/contact, we are more than happy to assist you regarding this.
Kind regards,
Bang & Olufsen Customer Care
Hello, B&O teams, I consider to buy a pair of a1 2nd for my pc console with using type c connect, and want to know if I can use one for usb and another use bluetooth paring(with the one connect with pc)then get the stereo mode, or not?
Hi there,
We are happy to hear that you consider buying a pair of Beosound A1 2nd gen and will be gladly answering your question.
For the stereo pairing feature to work, the speaker connected to the source (in this case your PC) would need to be connected via Bluetooth. The signal received via USB can not be shared via stereo pairing.
We hope this helps! Feel free to reach out anytime should you have any other questions.
Kind regards,
Bang & Olufsen Customer Care
Can it play while charging?
Hi Larry,
We are glad to inform you that you can enjoy music on your Beosound A1 2nd gen while charging the unit.
Feel free to reach out anytime, should you have any other questions.
Regards,
Bang & Olufsen Support
How to connect Alexa
Hi there!
Thanks for reaching out! We will be happy to help you to set up your Beosound A1 2nd gen with Alexa.
Firstly, please connect your speaker via Bluetooth to your phone. Next, setup your Beosound A1 2nd gen with the Bang & Olufsen App. During the setup procedure in the app, you will be guided to Alexa app to finish the setup.
More information can be found here: support.bang-olufsen.com/hc/en-us/articles/360043401691-How-do-I-set-up-the-supported-voice-assistants-on-my-Beosound-A1-2nd-Generation-
We hope this helps! Let us know if there is anything else we can help with!
Regards,
Bang & Olufsen Support
She(not the speaker) is A1 plus ..... not even disappointed when she says "ALEXA"
wdym?
I am having hard time charging them, have PD 65w usb c charger and the speaker is not charging at all. I tried with norbal USB A to C cable and 5w charger, it took 6 hours to charge to full without use. Pathetic.
Hi Vinay,
we are sorry that you are experiencing issues with the charging time of your speaker. We will be happy to help.
Please note that the general charging time for Beosound A1 with a 5V/3A speaker is about 2.75 while with a 1A charger it will be 6 hours. We recommend always using the original charging cable.
Should you have further issues or need assistance, feel free to reach us here: support.bang-olufsen.com/hc/en-us
Kind regards,
Bang & Olufsen Customer Care
Why would you make it Alexa only. That alone means I don't want it.
Exactly
Please get back to me please my dear lovely Bang
They could also hire Joachim - he soon needs to make his own money as well - and not only Alexandra..And both hirings will not increase sales, probably the opposite, but it will increase their cost of revenue.
Is this Ragnars wife, mother of three, killed in Vikings? 🤣
I don't like low end speaker from B&O
The speaker is beautiful...but the woman looks even better :)
Do NOT buy. My speaker never works keeps turning on and off. All I hear is bing bong bing bong
Hi Matt,
We are sorry to read that your Beosound A1 2nd Gen keeps randomly turning on and off. Please contact us with further details about your setup and issue via www.bang-olufsen.com/en/support/beoplay-contact. We are more than happy to assist you with this!
Kind regards,
Bang & Olufsen Customer Care