Update: For those who watched our DSTV NOW error codes, DSTV is following the footsteps of Netflix to ban IP addresses provided by VPN companies from accessing DSTV NOW servers and they won't even give you any error codes for this. You can speak with your VPN service provider to change the IP or try another VPN. Check the community feeds for images.
@@IamLahm go to the app settings and and scroll down to you see live chat click on the live chat put your name on email and start chatting with Support
Yeah, No thanks to DSTV PER errors can mean 12 different things when I made the video but it it can mean up to 24 different errors. You just have to copy the error message and send for me to explain which particular one it is.
Do you have the error message? That is the best way to know exactly what cause your PER 0 error. A few things can cause it ans there's no way I'll know what caused it without seeing the error message.
Your Samsung device is reporting Google Widevine certification L3. That's the reason for denial from server. When an Android phone bootloader is unlocked or something tempers with the system partition, Widevine certification (core system security) moves from L1 down to L3. Dstv Now won't stream for Android devices that return L3 in Widevine certification. Hope that helps. I've done tons of videos on how to fix device is not certified by Google (Widevine L3) issues
My DSTV stream app is not opening. It just shows the blue DSTV SC reen. I uninstalled and reinstalled, restarted my phone an cleared all data and cache but still nothing works. It has been working just fine until yesterday. I do not know what the problem is. Please help
Rowell ethics, Your act of Kindness and the way you render your service shows you're bsaic. Your eager and efforts can't be underestimate. You're truly a result oriented personality.Thanks to *Rowell Ethics* and team
If you have the smartcard number and the phone number and/or email registered to the account, you should contact live chat from the app. I showed how towards the end of the video. They can take a while to reply but they'll be your best bet
PER error are device certification and security requirements related. Is it possible for you to get the error message so I can tell exactly what is the problem?
6Rowell ethics, Your act of Kindness and the way you render your service shows you're bsaic. Your eager and efforts can't be underestimate. You're truly a result oriented personality.Thanks to *Rowell Ethics* and team
How about missing channels on dstv now app, even after u have reset the decorder & all missing channels are showing on the decoder, but not on dstv now?
You get the code from your TV when you sign in with your account on the TV app. Then input the 5 digit codes display on the TV in your phone to connect. It's kinda unnecessary though but DSTV put it there are extra account security.
pleasea help .........im trying to use dstv stream on my pc but wen i select any channel it doesnt show anything it is black and after sometime it goes back to the main menu what could be the problem
What browser are you using? Are you signed in with an account? Is the Smart Card or UID number linked with the account? There are few things that can cause that
It's not working for me at allll, my dstv is saying error PER 1, AV tired everything uninstalled and reinstalled, clear my cache off my phone,press try again still not playing PLEASE HELP
Hey good evening.. kindly help...icommected my app from phone to android smart tv but the tv keeps showing "something went wrong, please wait and try in afew minutes 404"... kindly help
The DStv app won’t register my Smart TV and keeps saying it is already registered on another account and I don’t know how to U register it on that other account which I don’t even know.
I find that strange. Did you buy the TV new out of the box? Does any other person have access to the TV? DSTV has a lot of errors but telling you that a device has been registered before is usually pretty accurate. You'll have to reach out to live support or try clearing app data or reinstalling the app or getting the account that added it to remove it
Hello, my Samsung tv usually display a code after two months and this time am not able to put the code using my phone, whenever i try that it appears in my phone
Good day, my dstv also show GEFH 403 error. And I think it is something to do with wifi, because on mobile data all works perfect. But cant find the issue. What can it be?
I got GEFH code when I used free VPN so it definitely comes from network provider configuration. I'd like you to send me the error code if you can. Or try using Express VPN, it worked well for me on DSTV app
@@chrisvisser6249 a little late, this has to do with the MTU settings on your wan link, i adjusted my fiber router from the standard 1492, to 1400 and it worked
Hi I am streaming dstv now on my mibox (I am not the main subscriber to the dstv, I am sharing with someone) Once I have chosen a channel and want to return to the other channels, I cannot choose another channel. I have to reopen the dstv nw again
Pls help. Me I have 40 inch Samsung smart TV my dstv app doest want to play I try even on foun. Doesn't play it show blank screen I start afresh but problem still contune
Every time I try and stream via DSTVNow on my laptop I am able to watch up to about 3 minutes only and thereafter this message pops up. I will click "Try Again" but nothing happens. I bought a brand new laptop and the same error persits. I'vve cleared the cache, allowed third-party cookies, cleared search history, logged out and signed back in yet nothing seems to help at all. If I stream via the app on my phone it works fine but not on any of my devices. Is anyone able to assist me - please?!
It says "sorry, we're unable to play this video right now, something went wrong on our side. Please retry in a few minutes or play another video. Try again."
What about the downloads for series and movies on DSTV NOW app? It has errors after downloading them; there are 9 download shows but it remains hidden.
Due to Digital Rights Management, downloads have expiry dates, there are many programs that can't be downloaded and the downloads are encrypted - they can only be played by the app in a phone that meets all their security requirements
Hi. Channels on my dstv now app are not displaying, its telling me the content is not available in your region due to IP address. How can I fix this plzzzzzz
There's nothing much I can do about that. Try updating the app or uninstall and reinstall it again and see if it helps. Most times, something is wrong is caused by server busy
Could you help me with my error? It's really annoying now cos the app isn't letting me stream content. The error isn't happening in the middle of the stream but in the beginning before even loading the stream. Meanwhile, a friend who I shared my details with can stream it with no problems whatsoever. She uses an iPhone and I use an android. I don't know if that is a part of the problem... The code msg is in the comments
You shared your details? That's the problem. Last year, two devices can stream simultaneously with the same account but dstv reduced it to one earlier this year 2023. Just log out, click on forgotten password when trying to login. Change your password and try and see if the same problem persists
@@SmartDepot I shared it after a couple days. While I had it for just me, it wasn't working either. Sharing it and it working for her when it wasn't working for me is why I'm concerned. I went to meet her and we were in the same place using the same internet service provider, it failed to work for me (even when she wasn't using it) and it worked for her
You are probably using MTN Line that doesn't start with 080? I've had to change a line because of its inability to receive OTP. that it a network problem. Also check if DND (Do Not Disturb) is on for your number. Also forward the issue to your customer service
You log out clear app data or uninstall app, install and login again. If it continues, check if you can watch catch up video clips. If not try and see if your account is linked properly
Please for the device not certified problem do I need to root my device for me to use those tools because it didn't work for me. Please do let me know if I need to root my device first before I can proceed to fix the device. Please would really appreciate your response
Every 50x errors are (DSTV) server based errors and most likely not from client device. Try clearing app cache or data log out and login again to see if it improves.
@@SmartDepot i am logging with phone number yes just like i do on my phone and dstv now on my phone is working just fine except on my pc were everything is working but when click watch nothing comes up just black screen internet connection is fine
What if it says “this device is registered to a different user. Please remove this device on the other account.”.. How do I remove my device from the other account from my end.
It means you have logged the phone in with another DSTV now account. Try another log into the previous account(s) go to manage devices and remove your phone from that account. Then go to the new account and login in again. Only than you now register the device in the new account
That's new but it seems to be an account related problem. Is your smart card or IUC properly linked? You may have to send me the error code message to see more details or tell me what you do before it happens let me see if I can replicate it
@@SmartDepot Thank You for reaching out. The error happens once I tap a channel to watch. The same way you get streaming limit reached because another device is already streaming. I get that error instead. Yet two days ago my app worked just fine. I googled extensively and I found someone who had the same issue but he wasn't helped so I don't know how it was resolved. Also I tried chatting on the live chat with an agent, they were not able to resolve
Clear app cache, log out, reboot the phone and sign in again let's see if that helps. If it gives you error message, you can copy it and send to smartdepotng@gmail.com
Once the device signs in, it will be added automatically. To completely remove a device, you've got to change the password and that requires OTP sent to the Phone number or email tied to the account
Error code on my Huawei p20 phone is PER with no numbers. On laptop it works no problem, only on phone I have PER error code. Any idea how to clear it pls??
It has to be Google device certification related or your device failed Google's SafetyNet check. As you may know, Huawei and Google are not the best of friends now. Download the SafetyNet check App from play store and check if your device passes SafetyNet
please my dstv now is not even opening just showing blank white screen even the dstv logo is not showing even the dstv website is not showing on my chrome
I got your email. DSTV Digital Rights Management (DRM) service is detecting a security requirement failure. Your Infinix device is returning L3 (Level 3) for Google Widevine certification. Devices certified with Secured bootloader with system partition integrity intact should return Widevine L1 (level 1) anything above L1 will fail SafetyNet test and DRM service won't let the server load and lock the streaming service. You can download the SafetyNet test app from the link below, run the SafetyNet test and let me know if your device passed SafetyNet successfully. play.google.com/store/apps/details?id=org.freeandroidtools.safetynettest
Good morning please assist on how to Resolve Error PER 130001, I tried to clear browsing Data ,its still not Showing All Channels ,when i go to TV GUIDE and try to play from there it gives " SOMETHING WENT WRONG , CANT PLAY THIS VIDIO RIGHT NOW " ERRO PER 130001 On my Laptop
Have you been able to sign in before? Try signing in from PC or Laptop browser ans see if the same error occurs. If it does, then reach out to DSTV support via email or Twitter
Can you please help me with mine it's been also saying 403 error and I have Uninstaller it but I tried to install it again it doesn't show the login information anymore
The TV doesn't pass DSTV system security requirements for either hardware or software. These requirements had to be reached for Digital Rights Content Module to perform streaming handshake 🤝 with the server. This is the main reason for PER errors. If you can copy the error message and send across, it will be very helpful
Mine I did but still doesn't want to play on smart I start afresh what can be a problem cos my network is good but still doing round thing don't want to play pls help me
Try using Express VPN free trial and see if it goes through. Google is constantly updating Google play services to detect and uncover some false locations app operations
Supersport psl keep on showing per1 error anything I try to watch it , and I have clicked try again many times but it's still not streaming Can u help me out
Dstv servers are a big mess right now and Champions League hasn't even started. The only way I can help you out is you copying the error code message, paste it as a comment here and I'll interpret it for you and proffer a solution
You've got to give me more details. Device type, OS version and if possible copy the error message and send to us. PER: 0 errors can be caused by series of issues from security to network
Catch up can be very problematic and most times doesn't even give an error code. You can try the following: - log out and login again - clear app data and cache and login again - if network issues continues after this then use A VPN (Express VPN in my case) select South Africa server and try again. - if all the above doesn't help, then connect support with live chat and hope they reply quickly
Error codes PER 0 OR PER 1 means that device is not certified. That has to do with up-to-date security of the OS that the smart TV is running. If it is running Android OS, DSTV checks if the TV is certified by Google before it can allow streaming access to the device. If your smart TV is running other TV OS, maybe dstv hasn't approved or have delisted the TV from the list of approved TVs for DSTV NOW
First, you should log out and login again. If the problem persists then use a PC or Laptop browser to visit now.dstv.com and link your smartcard. If you have done both and the problem persists you'll have to live chat support from. The app and hope they answer quickly
Should mean Content Digital Native Authorization - a problem originating from CDRM (Content Digital Rights Mgt) the server couldn't fulfill all the security checks and protocols with your device. It may be temporary or the device could no longer pass the security check. Restart your phone and trying again might help if it is temporary issue
Hmmm, I am seeing this error for the first. What device were you viewing with? Can you copy the error message and send us here in the comment section or to our email smartdepotng@gmail.com
Update:
For those who watched our DSTV NOW error codes, DSTV is following the footsteps of Netflix to ban IP addresses provided by VPN companies from accessing DSTV NOW servers and they won't even give you any error codes for this.
You can speak with your VPN service provider to change the IP or try another VPN.
Check the community feeds for images.
Thank so much via live chat got help Thank u so much
My too is not working
What could be wrong if after I linked my dstv account the stream app only showing dstv 100 channel while I’m on yanga package
@@IamLahm go to the app settings and and scroll down to you see live chat click on the live chat put your name on email and start chatting with Support
You're not explaining clearly how to clear the PER 0 error
Yeah, No thanks to DSTV PER errors can mean 12 different things when I made the video but it it can mean up to 24 different errors. You just have to copy the error message and send for me to explain which particular one it is.
Yes you didn't explain much,am struggling with same problem
Do you have the error message? That is the best way to know exactly what cause your PER 0 error. A few things can cause it ans there's no way I'll know what caused it without seeing the error message.
Error Code: PER 0
Error: com.google.android.exoplayer2.ExoPlaybackException: Source error android.media.MediaDrm$MediaDrmStateException: Failed to handle provision response: General DRM error
Timestamp: 2021-12-27T16:36:35.244Z
Request URL:
Response Code: PER 0
Response duration:
App version: 2.4.4 - 217020404
Device model: SM-J410F
OS version: 27 Android O
User ID: 4D8ZIKET5WNWG7W8IYAN90E5005F
Device ID: cc0d6386df088ad1eb8a22b41b44b01fe13afb4b
Free disk space available: 2.6 GB/12.29 GB
IP address: N/A
Widevine properties:
vendor: Google
version: v5.1.0-android
description: Widevine CDM
algorithms: AES/CBC/NoPadding,HmacSHA256
securityLevel: L3
systemId: 4445
privacyMode: disable
sessionSharing: disable
usageReportingSupport: True
hdcpLevel: Unprotected
maxHdcpLevel: Unprotected
maxNumberOfSessions: 16
numberOfOpenSessions: 0
deviceUniqueId: t8v9VtMjhK+X3m1xZEqNEt9mBZOmdVFO6+sBSljP7Uc=
provisioningUniqueId: SDQCqSzce1BoIZKOm7Vy7SCZ+mxZiq6xFBT+tacwErg=
Your Samsung device is reporting Google Widevine certification L3. That's the reason for denial from server. When an Android phone bootloader is unlocked or something tempers with the system partition, Widevine certification (core system security) moves from L1 down to L3. Dstv Now won't stream for Android devices that return L3 in Widevine certification. Hope that helps. I've done tons of videos on how to fix device is not certified by Google (Widevine L3) issues
I dont see as much channels as you friend help me i already paid my dstv decoder today R700 help me pls?????
What about Error Code : Per 130001?
My DSTV stream app is not opening. It just shows the blue DSTV SC reen. I uninstalled and reinstalled, restarted my phone an cleared all data and cache but still nothing works. It has been working just fine until yesterday. I do not know what the problem is. Please help
Rowell ethics, Your act of Kindness and the way you render your service shows you're bsaic. Your eager and efforts can't be underestimate. You're truly a result oriented personality.Thanks to *Rowell Ethics* and team
I didn't get the solution to the error mentioned plx be clear
Hello pls can u help me mine own is error per 1 and similar one is happening on ma netflix account. Its also error. Pls help me
What device are you using? If both DSTV and Netflix are giving error, then your device is not certified by Google
@SmartDepot it's samsung a14, it use to work until last week Friday. And I've checked it's certified by Google.
Did you update to the latest DSTV stream?
PER 130001 on my laptop and on my cell phone I have just limited channels - although I am a premium subscriber. It is sooooo frustrating.
If you have the smartcard number and the phone number and/or email registered to the account, you should contact live chat from the app. I showed how towards the end of the video. They can take a while to reply but they'll be your best bet
I had the same problem and my email address wasn’t linked to my account. Live chat person linked it for me.
What about error code: PER on my tcl tv how do I go about it
same i just cant fix it
PER error are device certification and security requirements related. Is it possible for you to get the error message so I can tell exactly what is the problem?
@@SmartDepot i
What is the solution
6Rowell ethics, Your act of Kindness and the way you render your service shows you're bsaic. Your eager and efforts can't be underestimate. You're truly a result oriented personality.Thanks to *Rowell Ethics* and team
How about missing channels on dstv now app, even after u have reset the decorder & all missing channels are showing on the decoder, but not on dstv now?
You might have to relink the app
How do you relink the app I have same issue
Helo I need your help on my DStv app on the phone it say enter the code that display on the tv where can I get the code
Go to settings and select the log into TV option
@@SmartDepot I try to login in problem is that I don't know where to get those 5 numbers to login
You get the code from your TV when you sign in with your account on the TV app. Then input the 5 digit codes display on the TV in your phone to connect. It's kinda unnecessary though but DSTV put it there are extra account security.
pleasea help .........im trying to use dstv stream on my pc but wen i select any channel it doesnt show anything it is black and after sometime it goes back to the main menu what could be the problem
What browser are you using? Are you signed in with an account? Is the Smart Card or UID number linked with the account? There are few things that can cause that
@SmartDepot I'm using Google Chrome
Yes I'm signed in with an account
Smartcard
It's not working for me at allll, my dstv is saying error PER 1, AV tired everything uninstalled and reinstalled, clear my cache off my phone,press try again still not playing PLEASE HELP
Were you able to watch DSTV now on this device before now? From what you are saying, your PER 1 error looks like device is not certified by Google
Thanks. I need HELP
I recharged my dstv earlier today but my dstv stream on my phone is showing only dish. But it's showing on the TV.
Try logging out and logging in again in the app or uninstall and reinstall the app
But to watch dstv in phone is it using data ?
Hi... I have a problem error code0
What device did you get the error from?
Thanks for this very useful video. It helped me
Hey. I still need help with the error code:per 0 because I've tried everything I can but it's still not working
What's your device model and OS version?
@@SmartDepot JOY8_LTE Android O
Please reply
Hey good evening.. kindly help...icommected my app from phone to android smart tv but the tv keeps showing "something went wrong, please wait and try in afew minutes 404"... kindly help
What's the Android version of the TV?
How do I fix code PER 0
The DStv app won’t register my Smart TV and keeps saying it is already registered on another account and I don’t know how to U register it on that other account which I don’t even know.
I find that strange. Did you buy the TV new out of the box? Does any other person have access to the TV? DSTV has a lot of errors but telling you that a device has been registered before is usually pretty accurate. You'll have to reach out to live support or try clearing app data or reinstalling the app or getting the account that added it to remove it
Hey bro I need help, I need help with the per 0 problem. Please could you help me
Hi there _ I have been getting Error Code: VC 500. How do I fix this?
Hello, my Samsung tv usually display a code after two months and this time am not able to put the code using my phone, whenever i try that it appears in my phone
Did you check if there is a new update?
Good day, my dstv also show GEFH 403 error. And I think it is something to do with wifi, because on mobile data all works perfect. But cant find the issue. What can it be?
I got GEFH code when I used free VPN so it definitely comes from network provider configuration. I'd like you to send me the error code if you can. Or try using Express VPN, it worked well for me on DSTV app
@@SmartDepot It gives me all the 403 errors, sometimes the prefix letters is different but it is always a 403 error.
@@chrisvisser6249 a little late, this has to do with the MTU settings on your wan link, i adjusted my fiber router from the standard 1492, to 1400 and it worked
I get PER undefined... don't know what to do, changed browsers as well
Copy the error code message and send to me, it might give us a clue
Hi I am streaming dstv now on my mibox (I am not the main subscriber to the dstv, I am sharing with someone) Once I have chosen a channel and want to return to the other channels, I cannot choose another channel. I have to reopen the dstv nw again
Does it give you any error messages? Does the other person also streams? DSTV has removed streaming from two devices simultaneously.
Pls help. Me I have 40 inch Samsung smart TV my dstv app doest want to play I try even on foun. Doesn't play it show blank screen I start afresh but problem still contune
What's your TV model number? Check for app update as DSTV had rebranded the app. You have to log into TV from the App too
Every time I try and stream via DSTVNow on my laptop I am able to watch up to about 3 minutes only and thereafter this message pops up. I will click "Try Again" but nothing happens. I bought a brand new laptop and the same error persits.
I'vve cleared the cache, allowed third-party cookies, cleared search history, logged out and signed back in yet nothing seems to help at all.
If I stream via the app on my phone it works fine but not on any of my devices.
Is anyone able to assist me - please?!
It says "sorry, we're unable to play this video right now, something went wrong on our side. Please retry in a few minutes or play another video. Try again."
I have connected my mobile but I'm not enjoying all channels of my package,only 2 are playing,please help on how to add channels
You need to link your DStv smart card
What about the downloads for series and movies on DSTV NOW app? It has errors after downloading them; there are 9 download shows but it remains hidden.
Due to Digital Rights Management, downloads have expiry dates, there are many programs that can't be downloaded and the downloads are encrypted - they can only be played by the app in a phone that meets all their security requirements
Hi. Channels on my dstv now app are not displaying, its telling me the content is not available in your region due to IP address. How can I fix this plzzzzzz
DSTV is for African region but did you try VPN?
Please my DStv app on my iPhone keeps appearing whoops sometimes went wrong without any error code how can I solve it
There's nothing much I can do about that. Try updating the app or uninstall and reinstall it again and see if it helps. Most times, something is wrong is caused by server busy
@@SmartDepot ok please
Could you help me with my error? It's really annoying now cos the app isn't letting me stream content. The error isn't happening in the middle of the stream but in the beginning before even loading the stream. Meanwhile, a friend who I shared my details with can stream it with no problems whatsoever. She uses an iPhone and I use an android. I don't know if that is a part of the problem... The code msg is in the comments
You shared your details? That's the problem. Last year, two devices can stream simultaneously with the same account but dstv reduced it to one earlier this year 2023. Just log out, click on forgotten password when trying to login. Change your password and try and see if the same problem persists
@@SmartDepot I shared it after a couple days. While I had it for just me, it wasn't working either. Sharing it and it working for her when it wasn't working for me is why I'm concerned. I went to meet her and we were in the same place using the same internet service provider, it failed to work for me (even when she wasn't using it) and it worked for her
How to change a language commentary when watching a match
I am using the app, it doesn't load any channels. Under the livetv, it keeps saying "No content available".
Uninstall and reinstall the app. Again
@SmartDepot I've done that. I've cleared app cache and data. I just logged into my account using my PC and it is still the same
When I go to live chat it brings another error code 403
Hi I use DSTV stream on my smart tv but since today it hasn’t opened past the blue start screen
Log out and log in again or uninstall and reinstall the app
What of the WC 502 error?
Error 5xx is server busy related. Has nothing to do with your device
Mine is a simple problem
DStv doesn't send otp to link my decoder
You are probably using MTN Line that doesn't start with 080? I've had to change a line because of its inability to receive OTP. that it a network problem. Also check if DND (Do Not Disturb) is on for your number. Also forward the issue to your customer service
I have been getting error code: "null 400 "on the live channel section. How do I fix this
You log out clear app data or uninstall app, install and login again. If it continues, check if you can watch catch up video clips. If not try and see if your account is linked properly
@@SmartDepotWhat if you can watch catch up videos but Live TV gives null 400 error?
Please for the device not certified problem do I need to root my device for me to use those tools because it didn't work for me. Please do let me know if I need to root my device first before I can proceed to fix the device. Please would really appreciate your response
Yes, you need to root your device first. This method requires root and it is the only permanent solution
How do i root the device?
Pls the app is showing me PER 0, I tried logging out several times but nothing changes, is it because I'm using a 3G phone
What's your device model and OS version?
@@SmartDepot itel A32F, version 8.1.0
My live stream displays CDNAT 503. Please how do I solve the problem?
Same my side 😮
Every 50x errors are (DSTV) server based errors and most likely not from client device. Try clearing app cache or data log out and login again to see if it improves.
hi how can fix black screen when i click watch dstv now on pc i have tried chrome ,firefox and brave same problem
Can you try logging into dstv now with a smartphone with the same account? That way you will get to see the error code.
@@SmartDepot i am logging with phone number yes just like i do on my phone and dstv now on my phone is working just fine except on my pc were everything is working but when click watch nothing comes up just black screen internet connection is fine
What if it says “this device is registered to a different user. Please remove this device on the other account.”..
How do I remove my device from the other account from my end.
It means you have logged the phone in with another DSTV now account. Try another log into the previous account(s) go to manage devices and remove your phone from that account. Then go to the new account and login in again. Only than you now register the device in the new account
Good morning, my dstvnow is playing but I can't see any visual or video. Only audio sounds. How can I resolve this issue?
I just checked and it is not happening here. Can you try logging out of the app and logging in again? If it persist try using PC browser
Apple tv, Android tv, Android phone and ipad all have had multiple errors in the last week, all on different networks and on 3 separate accounts.
DSTV Now servers can officially go crazy 😦 do try and get the error codes that way I can tell if it is server side error
My DSTV APP keeps saying. Please wait and retry in a few minutes. 401.
Please help me out
What's the device name and model?
How do I fix 404 error mine is android smart tv version 9.0 ? Please help
My error code is just per right after I switch my tv on. How do I fix it
What's your TV model? PER errors are related to device security requirements.
Dstv stream error License denied failed to find a policy for the requested security level SW SECURE DECODE
What's your device model and OS version?
Please help my dstv app says invalid license change
How do I resolve this error Dstv stream error License denied failed to find a policy for the requested security level SW SECURE DECODE
That's new but it seems to be an account related problem. Is your smart card or IUC properly linked? You may have to send me the error code message to see more details or tell me what you do before it happens let me see if I can replicate it
@@SmartDepot Thank You for reaching out. The error happens once I tap a channel to watch. The same way you get streaming limit reached because another device is already streaming. I get that error instead. Yet two days ago my app worked just fine. I googled extensively and I found someone who had the same issue but he wasn't helped so I don't know how it was resolved. Also I tried chatting on the live chat with an agent, they were not able to resolve
Clear app cache, log out, reboot the phone and sign in again let's see if that helps. If it gives you error message, you can copy it and send to smartdepotng@gmail.com
@@SmartDepot I have done so and problem still persists. Let me send email, I will include screenshot of error. Thank You for the assistance.
Hello, did you get help?? I have the same error and I can’t seem to win
How can i permanently remove a device from my dstv now account. I keep clicking remove device but when i check again the device is back
Once the device signs in, it will be added automatically. To completely remove a device, you've got to change the password and that requires OTP sent to the Phone number or email tied to the account
So there is no way I can watch dstv without decoder card number
Yes! But there is channel 100 for everyone 😂 There are actually more free channels in South Africa
My dstv now app keeps showing the PER:O error after I followed all your instructions. Actually never played in the first place
Can you give some details on the type of device you are getting this error from?
@@SmartDepot I tried playing it on the latest version of the dstv now app on Samsung J4 Core
I am having the same problem on my sister's phone
Copy the error code message and paste it here or send as an email to smartdepotng@gmail.com
@@SmartDepot Please check your email
Good morning, please assist me with my dstv mobile with VPE error and not showing
Copy the error message and post here or send as email to smartdepotng@gmail.com
I can’t see the programs on my DSTV guide
Check the website and see if it is down from the website too
Error code on my Huawei p20 phone is PER with no numbers. On laptop it works no problem, only on phone I have PER error code.
Any idea how to clear it pls??
It has to be Google device certification related or your device failed Google's SafetyNet check. As you may know, Huawei and Google are not the best of friends now. Download the SafetyNet check App from play store and check if your device passes SafetyNet
Can u plz help me with error code PER
My tv is jvc smart tv
PER errors are related to device not certified - system security or outdated OS issues
please my dstv now is not even opening just showing blank white screen even the dstv logo is not showing even the dstv website is not showing on my chrome
What device are you using?
How do you fix device not certified by google
Its still not going through, Per 0 error code repeatedly showing
I got your email. DSTV Digital Rights Management (DRM) service is detecting a security requirement failure. Your Infinix device is returning L3 (Level 3) for Google Widevine certification. Devices certified with Secured bootloader with system partition integrity intact should return Widevine L1 (level 1) anything above L1 will fail SafetyNet test and DRM service won't let the server load and lock the streaming service. You can download the SafetyNet test app from the link below, run the SafetyNet test and let me know if your device passed SafetyNet successfully.
play.google.com/store/apps/details?id=org.freeandroidtools.safetynettest
Per error 0 keeps showing after following your instructions
Please what do I do?
Give me more details. The device you are using and OS version
@@SmartDepot am having the same problem am using Samsung Galaxy A2 core version 8.1.0
You've got to send in the error code message
Good morning please assist on how to Resolve Error PER 130001, I tried to clear browsing Data ,its still not Showing All Channels ,when i go to TV GUIDE and try to play from there it gives " SOMETHING WENT WRONG , CANT PLAY THIS VIDIO RIGHT NOW " ERRO PER 130001 On my Laptop
Which device are you playing from?
Can you please help me out with this per 0 error. I have a Samsung j7 prime
Can you send the error code message
It won't even let me sign in. I get we are sorry please try again in few mins. its been 4 months now bro
Have you been able to sign in before? Try signing in from PC or Laptop browser ans see if the same error occurs. If it does, then reach out to DSTV support via email or Twitter
my device only shows channel 100, any solution?
If you have subscription on your TV and all the package channels show on TV, you'll need to link or relink your smart card
Hi. How about a PER error code. It's been persistent. What can I do?
Let's start by you giving us the device name OS version
Facing the PER error help please
Mine is also the PER error code
Mine also does that ????
Even mine, am having the problem please help
Can you please help me with mine it's been also saying 403 error and I have Uninstaller it but I tried to install it again it doesn't show the login information anymore
Whar Country are you using the app from. What device and Android version. Is your Android device rooted?
change MTU on your router, adjust to lower, i went from standard 1492 to 1400, issue resolved
ive tried everything but cant fix error code PER on my ecco tv
The TV doesn't pass DSTV system security requirements for either hardware or software. These requirements had to be reached for Digital Rights Content Module to perform streaming handshake 🤝 with the server. This is the main reason for PER errors. If you can copy the error message and send across, it will be very helpful
@@SmartDepot Error Code: PER 0
Error: com.google.android.exoplayer2.ExoPlaybackException: Source error android.media.MediaDrm$MediaDrmStateException: Failed to handle provision response: General DRM error
Timestamp: 2022-08-07T13:30:29.721Z
Request URL:
Response Code: PER 0
Response duration:
App version: 2.5.4 - 217020504
Device model: Infinix X606
OS version: 27 Android O
User ID: KQL3BI8L2QWEHN50CR45B3VW006M
Device ID: f9eaeebef87fc098fa13d3cc63b56d5c7325a5f6
Free disk space available: 1.6 GB/16 GB
IP address: N/A
Widevine properties:
vendor: Google
version: v5.1.0-android
description: Widevine CDM
algorithms: AES/CBC/NoPadding,HmacSHA256
securityLevel: L3
systemId: 4445
privacyMode: disable
sessionSharing: disable
usageReportingSupport: True
hdcpLevel: Unprotected
maxHdcpLevel: Unprotected
maxNumberOfSessions: 16
numberOfOpenSessions: 0
deviceUniqueId: 9Qq22dL9PrLMoSltJabZ1fpP2jcZdamFZunF2coAlg0=
provisioningUniqueId: CvVJJi0CwU0zXtaS2lkmKgWwJcjmilZ6mRY6JjX/afI=
@@SmartDepot this is my code I copied pls help
Mine is just scrolling continuously without bringing the stream on my Techno phone what can I do?
Uninstall and reinstall the app
@@SmartDepot thanks it has worked after uninstalling and reinstalling
I've been doing DSTV support work here for over two years without pay... 😂
Mine I did but still doesn't want to play on smart I start afresh what can be a problem cos my network is good but still doing round thing don't want to play pls help me
I use VPN, why does error 403 still show?
Which VPN are you using? Some VPN may not be able to completely hid your location from some apps.
@@SmartDepot we use Unlocator
It worked 100% until 2 days ago.
Try using Express VPN free trial and see if it goes through. Google is constantly updating Google play services to detect and uncover some false locations app operations
@@SmartDepot Thanks
My own is pro O error i don't understand how do I fix it
My own is per 0 error how do I fix it
What's the device your are getting this error on?
My dstv now is not playing it say error code Per 0
Was it playing before now? You may have to send me the error code or paste it in the comments so I can tell you what the problem is
My hisense 55 tv cannot stream live but can stream anything but not live pls help
I think that DSTV dropped support for many Hisense TV
hello i am on samsung smart tv and qhen i click a channel it says "We're sorry something went wrong please try again."
Could be from either internet connection, outdated app or the app/TV is no longer supported. Can you update the app?
Hello am sharing dstv and am not able to enter the code
You have to go to the DSTV app settings and enter the code
Supersport psl keep on showing per1 error anything I try to watch it , and I have clicked try again many times but it's still not streaming
Can u help me out
Dstv servers are a big mess right now and Champions League hasn't even started. The only way I can help you out is you copying the error code message, paste it as a comment here and I'll interpret it for you and proffer a solution
Please assist
Copy the error message and paste here or email us: smartdepotng@gmail.com
I need help with error code: PER 0.
You've got to give me more details. Device type, OS version and if possible copy the error message and send to us. PER: 0 errors can be caused by series of issues from security to network
ERROR SEC 0
please help with this
Hi how do I fix the mobile usage message on my app.. I'm playing from the xiaomi stick
Go to settings and turn on use mobile data. That will remove the notification message
How do you fix the SEC 403 errors code?
Send me the error code message to smartdepotng@gmail.com so I can analyze the error and possibly proffer a solution
How do I correct invalid licence message
What were you trying to do when you got that error?
Error PER it still doesn’t work even after refreshing or closing the App
You have to send me the error message so I'll know what's causing the error
PER 130301 not mentioned, but thank you.
Are you using laptop or TV? The mobile app PER errors are usually usually between 0 - 1
@@SmartDepot i am using a laptop. hope u can assist
Hi how can I fix catch up on TV box keep on loading saying no network
Catch up can be very problematic and most times doesn't even give an error code.
You can try the following:
- log out and login again
- clear app data and cache and login again
- if network issues continues after this then use A VPN (Express VPN in my case) select South Africa server and try again.
- if all the above doesn't help, then connect support with live chat and hope they reply quickly
@@SmartDepot ohk thank you I will try but on phone catch up is working only on TV box
Please mine is showing Error code: per 0 Its not working at all
Give me more details like the device and OS version. If possible send me the error code message
Why can't I watch some sports channels they just keep loading??
Try logging out, clear App data, log in again and retry
Am accessing using a vpn connection and nothing is shown
DSTV is blacklisting a lot of VPN generated IP addresses following the footsteps of Netflix
Hello I'm using JvC smart tv when I play Dstv App it says My device is not certified how do i solve that error
Is it an Android TV?
Hey I'm also using jvc smart tv but there is this error code per0 can u help
Error codes PER 0 OR PER 1 means that device is not certified. That has to do with up-to-date security of the OS that the smart TV is running.
If it is running Android OS, DSTV checks if the TV is certified by Google before it can allow streaming access to the device. If your smart TV is running other TV OS, maybe dstv hasn't approved or have delisted the TV from the list of approved TVs for DSTV NOW
I have error code: syn 400. Any help?
Can you try logging in with the same account in Laptop or PC or you copy the error message.
When it's not showing the channels as per subscription?
First, you should log out and login again. If the problem persists then use a PC or Laptop browser to visit now.dstv.com and link your smartcard.
If you have done both and the problem persists you'll have to live chat support from. The app and hope they answer quickly
Sir please I get error per 0 everytime on my tablet but my phone works fine ever since I reset my tablet
I am using Samsung tab A
I have talked to 5 agents on dstv help but still nothing
DSTV customer care response to DSTV NOW app is always shit. Most times, they don't have an answer for you
How do I delete my dstv account
CDNAT 500, Please what does it mean
Should mean Content Digital Native Authorization - a problem originating from CDRM (Content Digital Rights Mgt) the server couldn't fulfill all the security checks and protocols with your device. It may be temporary or the device could no longer pass the security check. Restart your phone and trying again might help if it is temporary issue
What of Error Code: SNA 429
429
Am also having problems with this Error
Hello good morning
I've been getting PER 0 error for months..Still not working
What is your device model?
J4 core sir
Yes same here im using samsung A2 core
Please am having same error
@@mercyundani hey am using a2 core also and keep getting error PER0 for weeks now..yours worked?
How do I fix BE1 error
Hmmm, I am seeing this error for the first. What device were you viewing with? Can you copy the error message and send us here in the comment section or to our email smartdepotng@gmail.com