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Disney World's Disability Access Service (aka D.A.S.) EXPLAINED!
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- เผยแพร่เมื่อ 16 ส.ค. 2024
- We recently went on a trip with a family member who qualified for D.A.S. In this Part 1 video, we discuss what D.A.S. is, how it works, how to register and some general tips and tricks. But check out our Part 2 video for more info and strategies on using D.A.S. in the parks!
• Disney World's Disabil...
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UPDATE (4/10/24): Disney has just announced DAS changes that will be effective 5/20/24 in WDW and in June in Disneyland. Please visit the Disney websites for updated information.
I’ve purchased Disney stocks simply because of this program alone. My 4 yr has autism and has been a nightmare all every trips, but Disneyworld was able to make this the most magical experiences ever for us. It was our most memorable and favorite family vacation, Disney thank you so much for recognizing hidden disabilities and supporting families that struggle with these disabilities.
How wonderful! Thank you for sharing your experience! It is such a wonderful service to help families have magical trips!
Great explanation video. DAS is such a great scheme for people with hidden disabilities, so they can relax and enjoy their trip.
Thank you! It is a wonderful service offered! It definitely helped us when we went with our family member with a disability!
Thank you for making this video. My 5 year old son is disabled and I am feeling stressed out planning out the trip for him and everyone else in our family. This helps me have a bit of peace that he will be able to have a quieter, more enjoyable time than the typical line waiting experience.
I’m glad to hear this video is helpful to you! DAS is a wonderful service to allow families to have an enjoyable trip accommodating the difficulties caused by disability. I hope you have a wonderful trip!
Thank you for speaking in such a clear and well-paced manner so I could follow along. I feel ready for my trip now!
Thanks for watching and for taking time to give us feedback! We really appreciate it and we hope you have a wonderful trip!
Sooo valuable thank you!! And thank you for speaking slowly!!!
Glad you found the video helpful! The slow speech wasn’t intentional-it is just part of us being from the South but thank you! 😊
Hey everyone! We hope you find this video helpful! If you have questions we didn't answer, let us know and we will try to answer! Be sure to subscribe to check our Part 2 of our DAS experience where we will share specifics on how we chose our pre-selections, park strategy, and if we think Genie+ is needed with DAS! Part 2 video should be coming next week! Stay tuned! :) Thank you all for watching!
Das was amazing..went to disneyland for xmas eve and xmas and used das. They told me i might be waiting 30 min due to it being busy...i waited 5 to 10 min for all rides i rode..it was basically a free genie+. However, it allows you to ride quickly rides with no LL...
Hi I visited Walt Disney World last week and I found that this DAS system is shocking, they should bring back the skip the queue process that was running when I last went in 2017 as that was much better, as it was not just a physical benefit, but a mental one as it can get depressing having a disability but having this skip the queue perk that they used to have made me feel respected by disney and now that this process has gone, they have clearly lost any respect for disabled people, except one worker on Big thunder mountain allowed me to use the disability access to get on the ride. This was very stressful and I no longer want to visit Walt Disney World. I contacted them about why this DAS process is now used and it is due to people abusing the previous skip the queue process, and so I have to suffer due to people abusing the disability fast queuing, this ruined my trip and I wanted to leave. What they need to do is have this DAS process for the bigger rides such as Tron or Big Thunder Mountain and for the smaller rides allow people with disabilities to skip the queue. Also the parks need to be asking for disability proof as they didn't ask for any as those documents prove the disability, also there needs to be a system that can filter out people abusing this. I am very disappointed and annoyed at Walt Disney World and I no longer want to visit, and when i see the sign saying 'Happiest place on earth' it is a lie.
It’s coming, universal did it, they are not Disney but they are a partnership in a way. Give it time, I have the IBCCESS card and they abuse that too but it’s better than it was before. Huge improvement. Disney WILL go to this. All these abusers will be angry. Even Drs are catching on. I have heard every excuse under the sun. They will eventually get the card, I would say by next yr. Prob’ looking at universal to see how it plays out. I have noticed universal doing this was amazing. Universal system is so much better. Just got to wait a little longer. Ppl are fed up and Disney is losing money 💰 bad.
I hope my 7yr old could qualify for DAS with type 1 diabetes since she needs many breaks throughout the day for snacks, bathroom breaks and insulin shot breaks not having the pump yet. She was recently diagnosed and this process is all new to us so this video is very helpful for future Disney trips.
Oh that’s so tough! I’m sorry you are all having to deal with that. Definitely call and explain your concerns to the cast member. That seems like a legit reason they would give DAS. In fact, here is a PlanDisney answer indicating that for T1D. plandisney.disney.go.com/question/child-type-diabetes-receive-das-card-even-constant-368658/#:~:text=You%20might%20enter%20the%20standard,you%20need%20for%20your%20child.
It's so great that this is available and actually usable/worthwhile! Solid info! Thanks for another great video!
Thank you! It is such a great service for those who need it!!
This was such a great breakdown! I always recommend that guests use DAS Advance, but this is my first time hearing all of the steps. I’ve only experienced the Same Day option. Can’t wait for part 2! 😊
Thank you! It is such a wonderful service for those who need it! I love that Disney offers this!
Thank you so very much! I found this information so helpful for my family on our next trip to WDW! I had a hard time understanding it but with your video, I wrote what I needed to down and can call them now!
I’m so glad to hear you found it helpful! That was my hope it making this video! It’s confusing at first but once you are set, it is easy and makes the trip so much better for those who need this service! Thanks for watching and taking the time to comment! :)
Wonderful information video. I needed to use a D.A.S. pass on my final visit to Disney World. I registered at Guest Relations in Hollywood Studios and they made it so convenient. 🙂
That’s wonderful! It is an amazing service to those who need it! I’m glad you were able to use it!
fantastic information that is priceless for those who have a disability and require the D.A.S. Great video guys .
Thank you for watching! It is a wonderful service for those who need it!
Does not matter that you go thru the process, the front desk had no idea about the service. I was put on second floor and not being able to walk. I Wes called a lier by the front desk about our reservations that we had text on.
This was so informative!! Thank you so much!
Glad it was helpful! Thanks for watching and taking time to leave the kind feedback! We really appreciate it so much!
Great video guys! Some very helpful tips in there! Can’t wait to get back to WDW!! 😃
Thank you, friend! I love traveling to ancient ruins via your channel!
@@whatifdisneyworld thank you too! Glad you enjoy watching and exploring ancient ruins too, love it! appreciate the support my 😎👌🏻
I got turned down last year at Hollywood Studios even with a bad back.
Me and my wife qualify for it we have autism
I’m coming from the UK and I’ve been diagnosed with depression and anxiety and can’t stay in an enclosed space with too many people (but what about a plane - I know!) and think I should qualify and it would set my mind at ease coming back at an allotted time instead of standing in an area with lots of people and having a oanic attack. My fear is that Ince I’ve articulated how my anxiety affects me they’ll just say no and I’ll be humiliated, after reading one of the comments below who said he was declined.
So happy you are able to come to Disney! Here’s another way of looking at it: If you don’t try, you will never get a DAS pass, but if you are patient and have a meeting ahead of time there is always a chance. I have a theory that the people who do the over the phone and video interviews are better trained than the cast members who are in the parks and have been overworked for some time now. I had a client wait on hold for a while but the process was fast and easy once she got through for the interview. Don’t be discouraged! You can do this :)
This is a really informative video. We tried to use D.A.S for our last trip, however you cannot easily pre-register here from the UK as you have to use a VPN to get it to work and we have been told they don't like you doing that.
Oh thanks for sharing that bit of information. That’s a bummer!
@whatifdisneyworld yeah it is a pain, it is the same when it comes to booking some experiences like up close with the elephants in AKL, you have to use a VPN to be able to book it online
I’m going from the UK on Saturday and I prebooked. They were so lovely on the video call and understood my anxiety about doing it. They couldn’t have been better
@@elenkulagowski5338 That is wonderful to hear you were able to prebook! Thank you for sharing!
At Universal with rides with a 30min or less wait time they allow you to go right on without having to scan your pass as long as you show proof of having it. So say we are waiting 90 minutes for velocicoaster but forbidden journey has a 15 min wait we would be able to use our disability pass to get right on to forbidden journey without a wait. Does Disney do something similar to that or is it ONLY one at a time no matter what?
Oh interesting! That sounds like a nice system. Disney’s DAS is just one at a time no matter how short or long the wait is. You do get to have the two pre-booked attractions per park day too though and those are separate from your one-at-a-time same day selections. Hope that makes sense!
So the 2 rides selected with advanced pass has a 1 hour window, but the other "normal" ones can be used at any time after the return time? Did I understand correctly?
Correct! The advance selections have a set time window to use them. The same day DAS selections do not expire until park close, but you just can't select another one until you've used the one you have.
Some awesome info there!
Thank you!
This was amazing! My daughter recently received a qualifying diagnosis and we have a trip coming up. This will definitely be nice to have for those wait times.
Question: We are doing MNSSHP. Does the DAS work during these "ticketed events"?
I don’t have any personal experience using it during an after hours party, but my understanding is that it will work whenever a wait time is posted in the app (so it should work during after hours events). A source I trust, TouringPlans, says it works during after hours events. But I read conflicting answers on the PlanDisney panel - so maybe ask a cast member to clarify. I hope y’all have an amazing trip and a wonderful time at MNSSHP!
I'll be posting this where I can, so that other can be warned. I have to say, the treatment I got when visiting on Wednesday April 19th was deplorable. I, as a disabled veteran, was treated as if I was trying to abuse the system by simply asking for a DAS pass for the day. Even wearing my knee and ankle braces, and using a cane, I was told they have "discretion" as to whether I needed the DAS. They found me unworthy, and told me to rent a $70 wheelchair. I have premium passes to Busch Gardens and Universal, and a Pixie Dust pass for Disney. NEVER have I been told I wasn't "worthy* of a DAS at any other park, including the ones outside of Florida. I'll be contacting ADA, the Better Business Bureau of Orange County, and Guest Communications. I was very patient and nice about it all at the time, but once I got home yesterday and thought about it, and how she treated me, I realized how pathetic and humiliated I felt. I struggled for over 8hrs once inside the Magic Kingdom, before I had to give up over swelling in my knee and ankle. The pain was excruciating, but I didn't have the money to pay for a wheelchair, as I was on a $50 budget for the day. AWEFUL experience.
I had a similar experience. Im combat vet with crippling anxiety and claustrophobia (due to experiences I'd rather not get in to). The cast member at magic Kingdom told me to buy a fast pass to avoid thr lines
They do it to us vets and mine is not mobility it’s more mental with these lines with screaming kids and the yelling plus I got into a fight with a kid bc he slammed into me. But Disney caters to children. They all have autism.
Why would Disney wants us vets going crazy mad in a line 😂
Hola!! Disculpad el español, olvidé idiomas por mi falta de memoria por mi enfermedad.
Para mi es importante saber una respuesta sobre mí discapacidad y cómo gestionarla en Disney Orlando. gracias.
Quienes tenemos discapacidad en el sistema nervioso central y no podemos permanecer parados de pie por un tiempo, Como las personas con estas enfermedades (fibromialgia y encefalomielitis mialgica) .
¿A nosotros no se nos consideran discapacitados en orlando ?
Aúnque estemos reconocidos por el tribunal médico de discapacidad(en mi caso, España) y tengamos nuestro carnet de discapacitados, entiendo que ¿no es valido?
Tengo 41%de discapacidad por fibromialgia y encefalomielitis mialgica, mi gran problema es no poder tolerar el minimo esfuerzo, no uso silla de rueda, porque aún no estoy preparada emocionalmente para verme en ella. Pero mis enfermedades son incapacitantes y ante los sobreesfuerzo de estar haciendo tiempo tantos minutos hasta que me toque pasar, me causará un daño al sistema que puede afectarme el resto de mis vacaciones
¿se considera que yo no tengo problemas iguales, que aquellas personas que si usa silla? 😢
Me siento triste porque sin esa ayuda de no esperar filas largas, voy a tener serios problemas de salud. 😢😢Y es probable que solo aguante en el viaje unas horas y luego no pueda ni moverme de la cama los demás días 😢.
En Disney París, se tiene una fila diferente para quienes demostramos que tenemos discapacidad reconocida por tribunal médico de discapacitad. Y esa fila no supera los 20 minutos😢. Incluso son inferiores a ese tiempo de espera.
De ese modo puedo tener mejor tolerancia al esfuerzo.😢 Como debo de hacerlo para no salir perjudicada porg mi enfermedades😢😢. Me siento mal porque me hacia ilusión, pero no encuentro ni siquiera si puedo tener acceso de discapacitados en el espectaculo del castillo 😢😢. Donde suelo ir sentada en el suelo, porque no tolero el estar de pie por ese tiempo. 😢Así que no podría estar de pie en otro lugar 😢😢. Como se debe de hacer, mil gracias 😢❤besitos
I might be going with 6 people 4 who can has das
For DAS allows you to go thru lighting lane all the time ?
Yes. You still have to wait the posted wait time but you get to wait outside of the line and then enter through the lightning lane.
Is this helpful if you are already planning on using Lighting Lanes?
The DAS gets you onto the ride through the lightning lane so it is the same in that regard but genie plus return times are often hours out and you may only be able to get a couple of return times in the whole day. So if a person has a disability that prevents them from waiting in line, DAS can be helpful. You can use genie plus and DAS together too.
So with a das pass do you still need to wait in the standby queue for most rides and can you only use it once
I think it might be a little bit different in Disneyland, which is the only park we've been to ,so just want to clarify. Is DAS available on every ride regardless of whether it has a lightning lane? In Disneyland, if it doesn't have a lightning lane, then you just walk up to a cast member and they get you towards the front even if you don't have that booked online.
Yes! We did use it for things that have a wait time posted but no lighting lane! For example, PeopleMover. We signed up for a return time and then went to the cast member by the entrance and they took a chain down and let us slip in to the front of the line.
@@whatifdisneyworld Awesome! Thank you for responding!
Do they have DAS at Hong Kong Disneyland? My wife has bipolar so it be helpful for us to have it.
How exciting to go to Hong Kong Disneyland! I haven’t ever been but it does appear that they have DAS: www.hongkongdisneyland.com/zh-cn/guest-services/disability-access-service/ . Hope this helps!
Hey I have a question: if you are using DAS and are park hopping, can you book a DAS pass for your second park before you arrive at the park?
Good question. It’s my understanding that you can’t book anything in the second park until you have tapped in and are physically there.
Hi! I have a question about parade and fireworks viewing for disabled park guests in wheelchairs. On the map it shows spots that are reserved but how does it work when you are actually in the park? How early in advance do you recommend to get there to make sure you have a guaranteed spot? It says first come first serve so what happens if non-disabled guests take that spot? Will a cast member be able to guide you to a new spot where you can see over people who are standing while in a wheelchair?
Great question! We don’t personally have experience with this as we didn’t stay for the fireworks on the visit we went with our disabled family member but I asked about it ahead of time in case we did. For the parade, we were easily able to just pull the scooter up to the curb on Mainstreet (not a designated spot) and had a great view. Fireworks would probably be more tricky. The designated spots are held for those in wheelchairs/scooters but it first come, first serve but they do hold these for people who need them and their family. There are a couple of good PlanDisney answers to your question I will link here. They say to get there an hour early. Here are the PlanDisney links: plandisney.disney.go.com/question/firework-viewing-areas-wheelchairevc-users-available-467465/ and plandisney.disney.go.com/question/wheelchair-seating-area-happily-ever-fireworks-magic-423610/. Hope this helps you some. I can’t answer your questions 100% since we don’t have personal experience with it. You can reach out to Disney’s disability service too prior to your trip to get these questions answered!
@@whatifdisneyworld Thank you!
Hi . Does DAS have the 120 min rule like genie plus?
Hi! It does not. When you book a same day DAS, you can’t book another until you have used the current one. Hope that helps! Thanks for watching and commenting!
Can you apply for website reservations for DAS from the UK!
Good question! Our UK friends Pup and bear commented above that you would have to VPN and that is discouraged. You could reach out to Disney Disability services for more information!
Das is nothing more than a fast pass bc you don’t want to wait in a f line!
So with a das pass do you still need to wait in the standby queue for most rides and can you only use it once
You don’t have to! You can get a DAS for any ride that has a wait time posted.