This was a good video. Are there any pre-built AWS flows that can be leveraged for screen pop up with the contact id for the inbound calls into case creation
Is there a way, if I want to search in specific record type in contact with incoming phone number? Assume there two contacts with different record type(ABC, XYZ) in salesforce but with same phone number. So when the call comes in I want to search with that phone number in contacts where record type ABC only. Is this possible? If so how?
@@apexhours on the last part of the video, there are 3 trailheads being shown in the video. but I could not find them now. Would be great if you can put a link in the decription, thank you.
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Johannes, This is a good video. Thank you,
Glad you enjoyed it
Thanks a lot, great to hear that you enjoyed it
Thankyou ..was looking for this for my interview .!!
All the best
What kind of questions to expect around CTI for interview ?
Excellent info and demo. Than you !
is there a similar demo for outbound call ?
Not yet! but soon
This was a good video. Are there any pre-built AWS flows that can be leveraged for screen pop up with the contact id for the inbound calls into case creation
Check contact flows in the AWS Connect app
Thanks for the video. And it's really helpful.
Glad to hear that!
Very interesting session!
Glad you think so!
Very great video
Thanks for the visit
Great video. Thanks.
Do we need to pay Amazon to utilize the Amazon CCP and get the IVR number and integrate to salesforce CTI?
Is there a way, if I want to search in specific record type in contact with incoming phone number? Assume there two contacts with different record type(ABC, XYZ) in salesforce but with same phone number. So when the call comes in I want to search with that phone number in contacts where record type ABC only. Is this possible? If so how?
Thank you. :)
Thanks
I could not see the mentioned trailheads on the video :( did they delete them?
Which module you are talking about?
@@apexhours on the last part of the video, there are 3 trailheads being shown in the video. but I could not find them now. Would be great if you can put a link in the decription, thank you.
I need soft custamization with Salesforce pls provide videos link
Can we have a report of all the calls happened on Amazon connect ?
Yeah, they are called Contact Trace Records. Look up this and you can dump it to different DB and perform complex analysis later on.