Ensuring Agent Efficiency with TheLoops AI

More and more leaders are thinking about customer support differently. In fact, Christina Augustine, COO of Bloomreach has long known that customer support is actually the front line to customer success. The only trouble is, long before economic constraints, Support teams were already at capacity. This is where AI can really help agents do their day to day jobs with more speed and enjoyment. In this short clip from our recent Fireside chat with Christy, you’ll hear her reasoning why CX leaders should evolve from only deploying AI as a customer facing function and why you should leverage for intenral support operations right away.
To access this full interview, visit www.theloops.io/resources
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